ASIP Selected By WizzAir | China Airlines and FlightPath3D | Astronics Partners with LG Display | Philippine Airlines Extends Support Contract | Airbus Extends Satellite Based Landing System

ASIP Tech Selected by Wizz Air for Free Inflight Connectivity

AS-IP Tech announced it has signed an agreement with Wizz Air (LSE: WIZZ) to provide connectivity on its fleet of A320 and A321 UK based aircraft.

In a world first, Wizz Air will integrate AS-IP Tech’s fflya Bluetooth platform into its mobile app and provide free messaging (SMS, Email and WhatsApp) to its passengers. It will be marketed as TEXT&FLY BY WIZZ.

ASIP Tech President Ron Chapman said “Following months of successful flight testing, we are delighted to be selected by Wizz Air pioneering our new generation of inflight connectivity. We look forward to working with WIZZ and building on our unique messaging technology that provides the foundation for enhanced services including, inflight live payment, real-time telemetry and E Commerce.”

Marion Geoffroy, Managing Director at Wizz Air UK, said “At Wizz Air, we are always looking to enhance the customer experience, which is why we are delighted to now offer our customers free connectivity for messaging onboard our UK flights. TEXT&FLY BY WIZZ underlines our commitment to enhancing our digital offering and putting customer satisfaction first.”

China Airlines Continues To Deploy FlightPath3D Fleet-Wide With New Second Screen 3D Technology

FlightPath3D, the global leader in moving map innovation and technology, announces that China airlines has deployed the first, full, 3D second screen on its A321neo inflight entertainment (IFE) system powered by Safran, using FlightPath3D’s ‘any device, any platform’ technology.

China Airlines is working towards integrating a single map experience across all its platforms.

China Airlines joins Air France, ANA, and Kuwait by offering passengers a consistent experience on its A321neo, A330-300 and B737-800 IFE with FlightPath3D’s technology.

In addition to the interactive moving map experience, FlightPath3D also offers a range of apps to create a seamless passenger experience. One of the most engaging is the whimsical kids map that lets children discover animals, oceans, countries, and other landmarks around their destination. The moving map and kids map are available in 3D, and can be added to an airline’s suite of IFE offerings to give travelers a totally immersive experience.

“China Airlines recognizes the second-screen experience is essential to captivate passengers and keep them engaged throughout their travel experience. Having a full, 3D map in your hand while watching a movie on your seatback is a game-changer for the passenger, and opens the doorway for innovative opportunities for the airline to reach its customers,” says FlightPath3D President Duncan Jackson.

“We’re excited to have the most advanced 3D map available on our seatback and mobile devices simultaneously on our A321neo,” says China Airlines VP, Corporate Development Office, Jeremy Chang. “FlightPath3D’s engaging moving map technology on our second screen, plus the flexibility to add the kids app on our IFE, shows FlightPath3D’s ability to work with us to drive our initiatives of providing the best inflight experience for all passengers.”

“Our ‘any device’ approach makes it possible to track and search flights, plan things to do, and drive revenue on any or all IFE platforms,” says Jackson.

Astronics Announces Strategic Partnership with LG Display for OLED Technology in Aviation

Astronics Corporation, a leading provider of advanced technologies for global aerospace, defense, and other mission critical industries, today announced a strategic partnership with LG Display to bring their industry leading OLED display technologies to the aviation marketplace. This relationship provides Astronics access to LG Display’s broad family of industry leading OLED displays as well as technical support for development and integration from LG Display engineering resources.

“Astronics and LG Display have successfully collaborated to develop and deliver over 100 aviation qualified 4k OLED products. Given our early success, we are advancing our partnership with LG Display, and expect to continue to leverage our combined capabilities to develop and launch new products for the aviation industry,” commented Taylor Prosba, Vice President & General Manager of Astronics Custom Control Concepts.

Patrick Park, LG Display Team Leader/US Large Display Sales Team, commented, “We are very excited to work with the Astronics team and continue to provide innovative OLED technologies to the avionics industry.”

Representatives from Astronics will be at Stand B41 during the European Business Aviation Convention & Exhibition (EBACE) from May 23-25, 2022. Featured will be a full product demonstration including the new 77 inch 4K OLED, the largest aircraft certified smart display on the market.

Philippine Airlines Extends Support Contract for 777 and A320 Engines

Philippine Airlines (PAL) has signed an extension to its flight hour support contract with Air France Industries KLM Engineering & Maintenance for the GE90 engines powering its Boeing 777 fleet, as well for the CFM56-5B engines fitted on its Airbus A320 aircraft.

Following a successful restructuring process in 2021, the Philippine flag carrier has established a new fleet plan. AFI KLM E&M will support PAL with GE90 shop visits for as long as the 777 serves on the airline’s fleet. Cooperation is also extended on the CFM56-5B engines for PAL’s A320s serving domestic and regional routes.

Adaptiveness, in all weathers

It is during storms that you know how to recognize your real partners, those who understand you best. As an Airline-MRO, AFI KLM E&M knows perfectly what are the operator’s constraints and did its utmost to support Philippine Airlines. Throughout the pandemic, Philippine Airlines could rely on the Adaptiveness® mindset of AFI KLM E&M. During PAL’s restructuring phase, AFI KLM E&M remained available and attentive as a service partner, in order to build the best response to the needs of the Philippine carrier. The signing of this engine contract extension builds on that positive relationship.

Alvin Limqueco, SVP-Supply Chain Management at Philippine Airlines said: “We value the partnership we have with the AFI KLM E&M teams, who have been a loyal ally throughout the uncertainty of the last two years. PAL and AFI KLM E&M have kept strong communication lines during the pandemic, and we look forward to continuing our robust ties as they continue to support our fleet requirements in the future through this extended agreement”.

Pierre Teboul, SVP Commercial AFI KLM E&M, added: “We are pleased and proud to have found a long-term partner in PAL. Since the beginning of our cooperation on the GE90 engine, we have put all our expertise at their disposal and ensured continuity of service. We have come out of this period stronger and our relationship of trust has been consolidated”.

Airbus Extends Satellite Based Landing System (SLS) Capability to A320 Family

Airbus has delivered the first Airbus A320neo equipped with the latest Satellite Based Landing System (SLS) technology to long standing customer easyJet. SLS enables pilots to perform ‘straight-in’ approaches using satellite precision when coming into land at airports, without the need for additional ground-based systems such as *ILS, even in low-visibility conditions, while saving fuel and reducing emissions.

SLS first entered service in Europe with the A350 in 2015 after Airbus had successfully pioneered its development and introduction for *CAT1 approaches with support of the EU Agency for the Space Program (EUSPA) – formerly known as the GSA – and the European Commission. An SLS function is also available on A220 and A330 aircraft families and in progress for the A380.

“By using SLS, airlines benefit from improved operational capabilities and operational efficiency,” says Philippe Mhun, Airbus Head of Programs and Services. “We are very pleased to offer this new Air Traffic Management capability now on the A320 Family, which demonstrates how Airbus is keeping its aircraft at the cutting-edge of technology.” He adds: “The introduction of satellite-based technologies highlights the benefit of Airbus’ cross-divisional collaboration. With Airbus Defense and Space being one of the world leaders in satellite technology, we take advantage of this expertise and apply it to commercial aviation. We are grateful for the excellent support provided by the EUSPA and the European Commission.”

Airbus is also developing the new generation of EGNOS, the European Satellite Based Augmentation System. “Airbus is engaged and committed to the delivery of the next version of the program by 2027,” stated François Gaullier, Head of Telecom and Navigation at Airbus Defense and Space. “SLS users will seamlessly benefit from the increase in performance as the service becomes available at additional European destinations.”

David Morgan, Director of Flight Operations, easyJet, said: “We are excited about this latest technological development as it represents another step towards further improvement of the efficiency of our operations while helping us to reduce fuel usage and therefore tackle our carbon emissions. “We believe that modernizing the aviation sector is a crucial goal requiring the joint and coordinated effort of the entire industry. We are committed to support the development of new technologies, together with our partners across the industry, allowing us to operate in the most efficient and technologically-advanced way possible for the safety of our customers and the protection of our planet.”

The A320neo Family incorporates new generation engines and Sharklets, which together deliver at least 20 percent fuel and CO2 savings, as well as a 50 percent noise footprint reduction. At the end of April 2022 the A320neo Family had received more than 8,000 orders from around 130 customers. Since its entry into service six years ago, Airbus has delivered over 2,200 A320neo Family aircraft contributing to 15 million tons of CO2 saving versus the previous generation aircraft which they replace.

Posted by Patricia on Tuesday, June 7, 2022 at 11:15 pm
Filed under Hot Topics · Tagged with Airlines, Connectivity, entertainment, IFE, IFEC, passengers, travelers, Wi-Fi

Harmonizing Air Travel Policy | Anuvu Finalist for Crystal Cabin Awards | Gogo Financial Report | Boeing News | OneWeb Personnel Changes

Global Policy Will Remove Headaches From International Travel

Led by Saudi Arabia, the Harmonizing Air Travel policy will transform the traveler experience by creating a single, trusted source of information on entry requirements for international travelers

The global aviation policy has been developed in cooperation with the UN’s International Civil Aviation Organization (ICAO)
The Harmonizing Air Travel policy seeks to boost the recovery of the global aviation sector
The policy framework was unveiled at the Kingdom’s inaugural Future Aviation Forum and will be formally presented at the 41^st ICAO General Assembly later in 2022

Saudi Arabia’s General Authority of Civil Aviation (GACA) has announced the Harmonising Air Travel policy, a framework that will make international travel simpler, easier and more enjoyable by removing the confusion over travel requirements currently discouraging millions of people from booking flights.

Designed in cooperation with the UN’s International Civil Aviation Organization (ICAO), the proposed framework will eradicate international travel confusion for passengers, carriers and governments by creating a single, clear, up-to-date online resource setting out requirements for entry to all participating countries.

The policy will be submitted to the International Civil Aviation Organization (ICAO) General Assembly with the objective of receiving approval from Member States in October of this year.

GACA President HE Abdulaziz bin Abdullah al-Duailej said: “The pandemic exposed how disconnected the world really is. Our research shows that many people chose not to travel in 2021 – and will not travel in 2022 – because of confusing health requirements to get from country to country. We are delighted to launch the Harmonizing Air Travel policy, a proposed framework that will unify and strengthen our industry by enabling it to navigate future health crises.

“Aviation is the lifeblood of the global economy, and it is crucial to safeguard it from future disruption. The Harmonizing Air Travel policy framework demonstrates the leadership role Saudi Arabia is taking to ensure that the sector thrives in the years to come.”

According to recent YouGov research, currently 32 percent of Americans, 47 percent of people in the Gulf, 40 percent of people in Italy and 40 percent of people in the UK say confusion over health requirements will prevent them from traveling in 2022.

The policy will create a harmonized international reporting mechanism for health crises using purpose-built digital communications tools, world-class governance and coordination processes, and a system that will facilitate universal compliance, such as a globally-recognized Digital Health certificate.

As a result, travelers will have access to clear guidelines and requirements needed to get from origin to arrival. The universal platform will be able to integrate all existing international aviation and government-to-government health crises communication systems.

The Harmonizing Air Travel policy white paper was launched at the inaugural Future Aviation Forum in Riyadh. Hosted by GACA, global leaders, aviation heads and regulators convened to find solutions to the sector’s greatest challenges – including passenger experience, sustainability and business recovery post-COVID.

Saudi Arabia aims to become the Middle East’s pre-eminent aviation hub. Its’ transport and logistics sector, a major pillar of the Vision 2030 economic transformation plan, is undergoing rapid development. The Kingdom aims to generate 356 billion SAR – or just under $100 billion USD – in investment into its aviation sector by 2030.

Anuvu Named A Finalist In The Crystal Cabin Awards 2022

Anuvu, a provider of high-speed connectivity and entertainment solutions for demanding worldwide mobility markets, announced that it has been named a Crystal Cabin Awards finalist in the category IFEC & Digital Services in partnership with Southwest Airlines for its new, ground-breaking connectivity solution enabling airlines to deliver the high-speed in-flight internet passengers’ demand.

“It’s an honor to be named a finalist in the prestigious Crystal Cabin Awards and highlighted among leading industry solutions that elevate the passenger experience as showcased in the free Wi-Fi trial currently underway with Southwest Airlines,” said Mike Pigott, Executive Vice President of Connectivity at Anuvu. “We are thrilled to be working in partnership with Southwest Airlines for over a decade.”

“This recognition represents Anuvu’s commitment to innovation and marks their newest technology solution that will enhance the inflight connectivity experience for our passengers.” said Tony Roach, VP of Customer Experience and Customer Relations at Southwest Airlines..

The Crystal Cabin Awards, an initiative of cluster Hamburg Aviation, is presented in eight categories: “Cabin Concepts”, “Cabin Systems”, “Health & Safety”, “IFEC & Digital Services”, “Material & Components”, “Passenger Comfort”, “Sustainable Cabin”, and “University”. For each category, the 28 expert members of the jury select three finalists, who are invited to pitch their concepts to the jury in person at Aircraft Interiors Expo. The winners of the 2022 Crystal Cabin Award will be announced at a gala dinner in Hamburg on the evening of June 14.

Gogo Announces Record First Quarter Results and Updates 2022 Guidance

First Quarter Revenue of $92.8 million, up 26% Year-over-Year, Net Income from Continuing Operations of $22.2 million, and Adjusted EBITDA⁽¹⁾of $42.8 million also up 26% Year-over-Year
Gogo 5G on Track for Commercial Launch in the Second Half of 2022

Q1 2022 Highlights

Record total revenue of $92.8 million increased 26% compared to Q1 2021 fueled by strong growth in both service and equipment revenue.
- Record service revenue of $70.7 million increased 19% compared to Q1 2021 and 2% compared to Q4 2021.
- Equipment revenue of $22.1 million increased 52% compared to Q1 2021 and decreased 4% compared to Q4 2021.
Total ATG aircraft online (“AOL”) reached 6,526, an increase of 11% compared to Q1 2021 and 2% compared to Q4 2021.
- Total AVANCE units online grew to 2,699, an increase of 42% compared to Q1 2021 and 8% compared to Q4 2021. AVANCE units comprised more than 41% of total AOL as of March 31, 2022, up from 32% as of March 31, 2021.
Average Monthly Revenue per ATG aircraft online (“ARPU”) of $3,321 increased 8% compared to Q1 2021 and 1% compared to Q4 2021.
Net income from continuing operations increased to $22.2 million from a net loss of $5.9 million in Q1 2021, primarily due to lower interest expense and higher operating income compared to the prior year period, as well as a loss on settlement of convertible notes of $4.4 million recognized in Q1 2021.
- Basic earnings per share from continuing operations was $0.20. Diluted earnings per share from continuing operations was $0.18.
Record Adjusted EBITDA⁽¹⁾ of $42.8 million increased 26% compared to Q1 2021 and 8% compared to Q4 2021.
Cash provided by operating activities from continuing operations of $17.9 million in Q1 2022 decreased from $24.6 million in the prior year period primarily due to the timing of interest payments.
- Free Cash Flow⁽¹⁾was $8.8 million compared to $23.9 million in the prior year period due to the timing of interest payments and an increase in capital expenditures primarily tied to Gogo 5G.
- Cash and cash equivalents totaled $152.8 million as of March 31, 2022 compared to $145.9 million as of December 31, 2021.

“Given the continued unprecedented demand for connectivity in business aviation coupled with the strong performance of our supply chain management team, we have increased our projection for ATG equipment unit shipments to 1,300 in 2022, up nearly 50% year over year versus prior expectations for 25% growth,” said Oakleigh Thorne, Chairman and CEO of Gogo. “We remain on track for commercial deployment of our 5G ATG network in the second half of 2022.”

“Strong first quarter results and our increased 2022 guidance provide a solid foundation for generating significant Free Cash Flow growth in 2023 and beyond,” said Barry Rowan, Gogo’s Executive Vice President and CFO. “Our financial performance and continued de-leveraging also create the flexibility for strategic investments to further enhance our growth and return of capital to shareholders over time.”

Boeing Names Northern Virginia Office Its Global Headquarters; Establishes Research & Technology Hub

DC-area location is close to Boeing’s global customers and stakeholders
Boeing will develop a research & technology hub in Virginia to harness and attract engineering talent; hub to join the company’s global engineering network

Boeing announced that its Arlington, Virginia campus just outside Washington, D.C. will serve as the company’s global headquarters. The aerospace and defense firm’s employees in the region support various corporate functions and specialize in advanced airplane development and autonomous systems. In addition to designating Northern Virginia as its new headquarters, Boeing plans to develop a research & technology hub in the area to harness and attract engineering and technical capabilities.

Also from Boeing:

Lufthansa Group Selects New 777-8 Freighter, Orders Additional 787s

Lufthansa Group becomes first European customer for the 777-8 Freighter
Orders additional 787s and 777 Freighters
Industry’s most capable and fuel-efficient twin-engine airplanes will help Group reach its target of halving CO2 emissions across its network by 2030

Boeing and the Lufthansa Group announced the airline group will continue its strategic decision to strengthen Lufthansa Cargo with an order for seven 777-8 Freighters, the industry’s newest and most fuel-efficient twin-engine freighter.

The Group has also placed a new order for two 777 Freighters to add to its cargo fleet, providing extra cargo capacity in the near-term until the delivery of its first 777-8 Freighter.

In addition, the Lufthansa Group continues to accelerate the modernization of its long-haul passenger fleet with a new purchase of seven 787-9s. The order for more 787s brings Lufthansa Group’s total order book for the 787 Dreamliner to 32 firm orders. The Group also is a launch customer for the 777X passenger airplane, with 20 firm orders.

“The continuous modernization of Lufthansa Group’s long-haul fleet is one of our top priorities. Therefore, we are very pleased to further invest into the newest generation of Boeing aircraft. The purchase will complement our existing orders and further reduce our operating costs, enhance fuel efficiency and provide state-of-the-art customer experiences. Moreover, the purchase highlights our commitment towards enhancing sustainable aviation,” said Dr. Detlef Kayser, Member of the Executive Board of Deutsche Lufthansa AG.

Boeing launched the new 777-8 Freighter in January and has already booked 34 firm orders for the model. With advanced technology from the new 777X family and proven performance of the market-leading 777 Freighter, the 777-8 Freighter offers the highest payload and the lowest fuel use, emissions and operating cost per tonne of any large freighter.

“With the selection of our newest freighter, Lufthansa continues its long history of firsts with Boeing airplane programs, becoming the first European customer for the 777-8 Freighter,” said Ihssane Mounir, Boeing senior vice president of Commercial Sales and Marketing. “With the investment in the 777 and 787 fleet, the Lufthansa Group will operate the most advanced, fuel-efficient twin-engine airplanes in the industry. Each of these airplanes reduces emissions by 15 to 25% compared to previous models with a noise footprint up to 50% smaller than their predecessors, helping to advance the Lufthansa Group’s sustainability objectives.”

The 777-8 Freighter is ideally suited for operators creating a more sustainable and profitable future. With nearly identical payload and range capabilities, 30% better fuel efficiency and emissions and 25% better operating costs per tonne, the 777-8 Freighter will be the ideal choice as operators replace aging freighters later this decade.

The 2021 Boeing Commercial Market Outlook projects a 70% increase in the global freighter fleet by 2040, including approximately 450 new large widebody freighters such as the new 777-8 Freighter and 777 Freighter. First delivery of the 777-8 freighter is anticipated in 2027.

Built with lightweight composite materials and powered by advanced engines and a suite of environmentally progressive technologies, the 787 family has an airport-noise footprint that is 60% smaller than the previous generation of airplanes, making it ideal for Lufthansa Group airport communities.

OneWeb Expands Mobility Team With Senior Aviation and Land Appointments

New business aviation role for Jason Sperry
Drew Brandy leads Land mobility
Mobility Marketing role for Nick Maynard

OneWeb, the Low Earth Orbit (LEO) satellite communications company, has strengthened its Mobility team under VP Mobility Services Ben Griffin with a trio of experienced professionals – in the UK and USA. OneWeb is ramping up its work to deliver high-speed, unparalleled low latency, reliable connectivity across all mobility platforms, including commercial and business aviation, land and marine.

OneWeb’s Low Earth Orbit (LEO) constellation of over 600 satellites will connect people everywhere, on land, at sea and in the air. Its ambition is to facilitate “a connectivity experience that is limited only by the users’ imagination, not the available bandwidth.”

“I’m very pleased to be adding to my team with these three stellar professionals,” said Ben Griffin, OneWeb VP Mobility Services. “Together, we are working on some exciting strategies and partnerships that will disrupt the mobility connectivity market for years to come. We are focused on driving these forward and sharing our news over the next few months.”

Jason Sperry appointed Director – Business aviation

Jason Sperry joins OneWeb as Director, Business Aviation, based out of Melbourne, Florida. Sperry brings a wealth of experience from the IFC service provision perspective, including significant satellite provider insight spanning both GEO and LEO technologies.

At OneWeb, Jason is responsible for delivering fibre-like connectivity solutions to business jet owners, operators, and end users – passengers and crew alike.

He joins from SD (Satcom Direct), where for the past six years he was Director, Strategy and Business, having joined the business in 2016 as director of product management (hardware).

Graduating from the Florida Institute of Technology with a degree in engineering, his career initially centered on engineering and avionics hardware. At OneWeb, Jason will combine his technical experience with strong commercial aptitude to understand the needs of OneWeb’s partners, delivering solutions which are commercially and technically innovative.

Drew Brandy – Director, Land Mobility

Drew Brandy joins OneWeb as Director, Land Mobility after 13 plus years with Inmarsat, latterly as Senior VP Maritime, progressing from VP Strategy and Development.

Based out of London, Drew will be responsible for setting and executing OneWeb’s land mobility portfolio strategy, working closely with the mobility team members. He brings considerable experience having worked with several large telecom operators in business and corporate strategy in both North America and Europe. Brandy holds an Honors Degree in Sociology and Communications from York University, Canada and an MBA from Henley Management College.

Nick Maynard – Marketing Director, Mobility

Stepping up from an initial consultancy role over the past 14 months, Nick Maynard becomes full-time Marketing Director (Mobility), based out of the UK. Maynard brings over 25 years’ relevant experience in marketing and communications working out of the UK and UAE, supporting several blue-chip aviation companies – inhouse and with agencies OglivyOne and Carlson.

Most recently, he served nearly 10 years with Honeywell Aerospace in marketing and comms, latterly as Channel Partner Marketing Manager, building relationships for Honeywell’s valued suppliers around the world.

“What OneWeb is doing is transformational and game changing. I am pleased to be able to help play a part in our goal to connect business aviation. Inflight connectivity has become ever more important in business aviation, a sector which is sophisticated, technologically advanced, personalized, secure – bringing family, friends and colleagues together in the most efficient way.” – Jason Sperry.

“Everyone is talking about OneWeb and the significant change its solutions will bring. I’m looking forward to leading the land mobility team and working closely with mobility colleagues to innovate connectivity and bring improved safety and sustainability through connectivity to trains, buses, trucks and so many other use-cases.” – Drew Brandy.

“Joining OneWeb, I am working alongside a motivated and talented team committed to realizing the mission of connecting people everywhere, on land, at sea and in the air. This matters because OneWeb’s global spaced-based communications network has the power to connect the most remote businesses and communities on Earth. We’re bridging the digital divide, providing the opportunity for people everywhere to realize their full potential” – Nick Maynard

Posted by Patricia on Tuesday, May 10, 2022 at 10:33 pm
Filed under Hot Topics · Tagged with Airlines, airports, Connectivity, entertainment, safety, Travel, travelers, Wi-Fi

Panasonic Enhances Inflight Television with Asian Football Confederation | SD adding SKYTRAC Iridium Certus products to SD Xperience | Vantis and Thales Partner to Build BVLOS Network | IATA | Other News

PANASONIC AVIONICS

Panasonic Avionics is enhancing its in-flight Live Television sports offering with the addition of the Asian Football Confederation (AFC).

AFC’s competitions are being added to IMG’s Sport 24, the world’s first and only live in-flight sports platform, which is offered exclusively in-flight by Panasonic Avionics. These include all the major football championships in the Asia-Pacific region, including qualifying matches for the FIFA World Cup Qatar 2022™.

It will join a wealth of other content on Sport 24 including NFL, NBA, NHL, tennis’ Grand Slams, golf’s Majors, Premier League, UEFA Champions League, AFC Champions League, European and Asian World Cup Qualifiers, and more.

Sport 24 broadcasts 24 hours a day, 365 days a year, connecting airline passengers to more than 16 hours of premium live content from over 30 different global sports leagues each day. It creates a unique viewing experience for passengers – from the casual to the avid sports fan – which results in a dwell time almost three times higher than the most popular US sports channel.

Dominic Green, Senior Director, Digital Product Management of Panasonic Avionics Corporation, said, “We are delighted to be enhancing the live sports we offer airlines across the globe with the addition of top-flight football from the Asia-Pacific region. Football is one of the most popular live sports we offer in-flight and we are confident that AFC tournaments will prove a hit with passengers from the outset.”

Richard Wise, Senior Vice President, Content and Channels, IMG’s media business, said, “We are delighted to bring Asia’s top national team and club competitions to our audiences and bolster our portfolio. Our long-standing relationship with Panasonic Avionics enables us to broadcast live sports coverage to passengers all over the world.”

The AFC is the governing body of Asian football and one of the six Confederations making up FIFA. Established in 1954 in Manila, the AFC is headquartered in Kuala Lumpur, Malaysia, and comprises 47 Member Associations.

Almost 1,000 aircraft across the globe are installed with Panasonic Avionics’ Live Television service, of which Sport 24 and Sport 24 Extra are an integral part.

SATCOM DIRECT

SD adding SKYTRAC Iridium Certus products to SD Xperience portfolio
Deal enhances connectivity configuration options for SD customers globally
SKYTRAC addition expands current broadband offering to satisfy increased demand

Satcom Direct, has signed a deal with SKYTRAC, a Canada-based provider of intelligent connectivity solutions for aviation, to become an exclusive reseller for the business aviation sector. The newly ratified agreement positions SD as a global reseller of SKYTRAC Iridium Certus® hardware and data services directly to business aviation jet owners, operators, and business aircraft manufacturers.

Aligning with the SD strategy, which offers customizable, robust connectivity solutions for aircraft of all sizes, the agreement immediately adds an impressive range of Iridium Certus products to the SD Xperience portfolio. A full suite of robust connectivity options, powered by the Iridium LEO Certus constellation are available to satisfy the increased demand for connectivity from all sizes of business aviation aircraft. The SKYTRAC offering meets both cabin and flight-deck communication requirements for a range of business aviation platforms through its compelling broadband solutions.

“What sets us apart within the industry is our consultancy service that streamlines connectivity acquisition and ensures a seamless service that’s easier to manage. The addition of the SKYTRAC component enables a greater variety of options for owners and operators of business jets of all sizes, to receive consistent, secure, reliable connectivity, now. It also boosts our mixed fleet offering which, as we add more and more fleets worldwide to our roster, adds real value for the customer. We are proud to have partnered with one of the industry’s most respected Iridium Certus suppliers,” says Chris Moore, President, Satcom Direct Business Aviation.

The SKYTRAC products and services bring even more flexibility to the SD Xperience portfolio to support internet browsing, email, voice, and text services in the cabin, even on smaller aircraft. Flight-deck tools include improved situational awareness through flight tracking, weather alerts, and FANS capabilities. The additional products augment the SD commitment to provide cabin and flight-deck communications services, aircraft connectivity hardware, data management, and flight operations software, from a single resource. The SD Xperience portfolio delivers purpose-built technology to satisfy the unique, evolving requirements of business aviation, and gives SD the capabilities to create tailored, customer-driven solutions. In addition, all SD SKYTRAC customers will benefit from the award-winning SD 24/7/365 customer support.

“SD has gained impressive global market share of the business aviation sector and is dedicated to empowering owners by harnessing the full potential of data connectivity. This new relationship immediately broadens our potential customer base,” said Jan van der Heul, Vice President Sales of SKYTRAC. “The SD market penetration, combined with the expansion of the SD Xperience portfolio with the SKYTRAC products, adds up to a powerful connectivity offering for the international business aviation market. We’re excited to work with SD to bring our products to a much wider audience.”

THALES

Vantis and Thales Partner to Build Nation’s First Statewide BVLOS Network

Vantis, North Dakota’s Statewide Unmanned Aircraft Systems Network, has selected a long-term systems integrator to build out this groundbreaking UAS, or drone, infrastructure across the state. Thales, a global technology leader, was one of three aviation giants providing engineering and integration services being evaluated to enable BVLOS UAS flights on Vantis. A state selection committee made up of members from the North Dakota Department of Commerce and Northern Plains UAS Test Site (NPUASTS), which administers Vantis, selected Thales as the long-term systems integrator for Vantis design, operations and maintenance.

“We’re excited for the next phase of our partnership with Thales,” said James Cieplak, program manager of Vantis. “They were chosen not only because of their outstanding technical performance and innovative approach to building this system, but because they provide the best long-term value to the state. Thales shares our vision for what a partnership of this magnitude could achieve, and for Vantis as the future of the UAS industry.”

One of the major barriers to commercial UAS flights – package deliveries, infrastructure inspections, search and rescue efforts – is that UAS currently must remain within visual line of sight of the pilot. Vantis is a State of North Dakota-funded technology infrastructure that uses radar, radios, and other communications equipment on towers distributed throughout the state to provide command, control, and situational awareness to UAS pilots flying aircraft within the network’s coverage area. With Vantis, UAS pilots can see and avoid obstacles and fly safely at a distance – which means commercial UAS flights that are economically feasible and scalable to the size of business.

“North Dakota continues to be the nation’s proving ground for the testing, training and commercialization of unmanned aircraft systems, and this partnership with Thales to build out the first-of-its-kind Vantis statewide network will help cement our state’s reputation as a UAS leader,” said North Dakota Lt. Gov. Brent Sanford, who chairs the Northern Plains Unmanned Systems Authority. “Our state’s nearly $50 million investment in this groundbreaking technology is attracting companies, jobs and entrepreneurs and diversifying our economy for the benefit of all North Dakotans.”

As the systems integration partner for Vantis, Thales will deploy new communications and surveillance infrastructure in phases across the state. This infrastructure will be supported by a Mission and Network Operations Center (MNOC) that uses the State of North Dakota’s fiber optic telecommunications network along with robust digital services deployed on cloud-based infrastructure to support operational resilience.

Vantis infrastructure has been installed at key sites in western North Dakota, where testing is currently underway. Testing standards were developed in collaboration with the Federal Aviation Administration (FAA) to ensure they are rigorous, do not interfere with existing manned aviation operations, and to prove the safety and reliability of Vantis moving forward. Currently, approvals to fly BVLOS must be obtained directly from the FAA on an individual basis. Working with the FAA as the Vantis network is built out and proven will enable any operator who flies on the network to receive the appropriate approvals to facilitate true BVLOS flights – something that does not exist at this scale anywhere in the country.

“BVLOS operations are the greatest economic driver for sustained commercial UAS use-cases and, until now, there hasn’t been any common, or shared-use, infrastructure to support routine BVLOS operations,” said Todd Donovan, Vice President, Airspace Mobility Solutions, Americas, Thales. “Ultimately, the approach for unmanned systems with Vantis in North Dakota will likely shape how we approach UAS integration more broadly.”

As the system matures, Vantis will continue its expansion across the state. The expansion strategy targets areas with existing use cases where commercial interests and capable UAS operators intersect, such as the initial stage in North Dakota’s Bakken oil fields. The second stage of implementation will include the Red River Valley, priming Vantis to support businesses in two of the state’s largest metropolitan areas as well as one of the major agricultural regions in the state. Then, Vantis will begin connecting these major economic powerhouse areas across North Dakota.

“BVLOS flights are the future of UAS. They are how we achieve repeatable, scalable, economically viable commercial UAS services,” said Trevor Woods, interim executive director of NPUASTS. “Vantis, through our partnership with Thales USA, is making that future a reality. We’re building the blueprint for commercial BVLOS flights across the country.”

IATA

Mehmet T. Nane, CEO of Pegasus Airlines, has been appointed Chair of the IATA Board of Governors at The International Air Transport Association’s 77th Annual General Assembly, to commence his term in June 2022. Mehmet T. Nane, who will serve as the first Turkish Chair of the IATA Board of Governors, will commence his term at the 78th Annual General Assembly to be held in Shanghai on 19-21 June 2022, succeeding the current Chair of the Board of Governors Robin Hayes. Mehmet T. Nane will serve until the conclusion of the 79th Annual General Assembly in 2023. With this appointment, Mehmet T. Nane will also become a Member of the IATA’s Chair Committee and this Chair Committee Membership will last three terms as an elected, active and former Chair of the Board of Governors.

OTHER NEWS

Stay up on this airplane – Widebody Challenger: The CRAIC CR929 Is Now Under Production – YouTube Russia and China are building it!

Posted by Patricia on Tuesday, October 12, 2021 at 9:07 pm
Filed under Hot Topics · Tagged with Airlines, communication, Connectivity, entertainment, IFE, IFEC, passengers, travelers, Wi-Fi

AIX Goes Virtual For 2021 | IFPL Receives Queen’s Award For Innovation | News From Boeing | Other News

Postponed: AIX 2021 Live Events – Virtual Event Scheduled

AIX was scheduled to take place in Hamburg, Germany on August 31 through September 2, 2021. But now, Aircraft Interiors Expo (AIX), World Travel Catering & Onboard Services Expo (WTCE) and Passenger Experience Conference (PEC) all have been postponed due to travel uncertainties surrounding the Covid-19 pandemic. The physical events have been rescheduled for June 14-16, 2022 at the Hamburg Messe.

The good news is the 2021 event has become a virtual event and will take place on 14-16 September.

The organizers say they know how much people want to get back to meeting in person but the global situation remains too unpredictable due to the COVID-19 pandemic. Additionally, the continued challenges and global restrictions on international travel faced by the global aviation sector.

The organizers believe that the virtual format for AIX 2021 will offer a platform where industry professionals can connect and share ideas to support the recovery and growth of the cabin interiors and onboard services community. We anticipate details to be released in the near term about the virtual event.

IFPL Awarded a Third Queen’s Award for Enterprise

IFPL is a winner of the 2021 Queen’s Award for Enterprise for Innovation. This is the third time the specialist aerospace design and manufacturing company will be presented with one of the most prestigious business awards in the country.

IFPL has been recognized for its excellence in the field of innovation. The team are also twice winners in the category of ‘International Trade’, having received the award in 2008 and 2014.

The Queens Awards for Enterprise celebrate the success of exciting and innovative businesses which are leading the way with pioneering products and services. This year, 205 business were recognized nationally for their contributions to ‘International Trade’, ‘Innovation’, ‘Sustainable Development’, and ‘Promoting Opportunity (through Social Mobility)’.

IFPL has been honored in the ‘Innovation’ category for their design of a contactless payment and personalization device for use in commercial passenger aircraft. The device can be installed as an addition to seatback inflight entertainment systems, and solves the problems of its predecessors’ poor reliability, expensive production costs, and vulnerability to fraud.

IFPL was established in 1996 and is headquartered on the Isle of Wight. The team specializes in the design and manufacture of passenger interface solutions, supplying products to the global in-flight entertainment and connectivity (IFEC) industry.

IFPL founder and CEO Geoff Underwood commented:

“The aviation sector has been through a tough period recently, so being recognized as a company that is consistently working hard to create innovative products that will help operators to recover post-pandemic is a real boost. I’m so proud of the whole IFPL family for this fantastic achievement.”

Now in its 55^th year, the Queen’s Awards for Enterprise are the most prestigious business awards in the country, with winning businesses personally approved by Her Majesty the Queen. First established in 1965, over 7000 companies have since received an award, with many successfully using the momentum from their achievement to secure new business and venture into new markets.

Boeing

Boeing and the Lufthansa Group announced the airline group will continue its fleet modernization with a new order for five 787-9 Dreamliners. The incremental order further supports the group’s efforts to reduce complexity in its long-haul fleet and improve overall environmental performance by introducing more fuel-efficient widebody jets.

“We are very pleased that five more Boeing 787-9s will accelerate the modernization of our long-haul fleet. With these ultra-modern, fuel-efficient aircraft, we send a strong signal for environmental responsibility within the Lufthansa Group. Furthermore we will reduce our operating costs and provide our guests a state-of-the-art travel experience,” said Dr. Detlef Kayser, Member of the Executive Board Deutsche Lufthansa AG, Chief Operations Officer.

The Lufthansa Group placed its initial order for 20 787-9s in 2019. The new purchase agreement takes the group’s order book to 25 787-9s.

The second member of the Dreamliner widebody family, the 787-9 can fly up to 20% more passengers and around 25% more cargo while reducing fuel use and emissions by up to 25% compared to the airplanes it replaces. Since entering service in 2011, the 787 family’s fuel efficiency, flexibility and range have enabled airlines to open more than 300 new nonstop routes and reduce carbon emissions by 80 billion pounds.

Built with lightweight composite materials and powered by advanced engines and a suite of environment-friendly technologies, the 787 family has an airport-noise footprint that is 60% smaller than the previous generation of 767 airplanes, making it ideal for Lufthansa Group airport communities.

“The Lufthansa Group has been navigating an extremely challenging market and positioning itself for the recovery ahead and the eventual return to growth. We are honored that they have once again selected Boeing’s widebody airplane family to power their future fleet,” said Ihssane Mounir, Boeing senior vice president of Commercial Sales & Marketing. “The 787’s superior fuel efficiency and range provide the Lufthansa Group the flexibility to profitably operate the airplane across its route network.”

Also From Boeing:

Boeing announced a $10 million emergency assistance package for India to support the country’s response to the current surge in COVID-19 cases. The assistance from Boeing will be directed to organizations providing relief, including medical supplies and emergency healthcare for communities and families battling COVID-19. The Boeing team in India totals 3,000 employees, in addition to valued local customers, suppliers, and business partners. Boeing will partner with local and international relief organizations to deploy the $10 million to the areas of greatest need in consultation with medical, government and public health experts.

Boeing employees also have an opportunity to donate personally to charitable organizations supporting COVID-19 relief in India. As part of the Boeing Gift Match program, the company will match monetary donations dollar for dollar, extending the reach of assistance being provided to the Indian people.

And More News…

Boeing and Silk Way West Airlines announced the private cargo operator will expand its international network with an order for five 777 Freighters. The deal marks the first purchase of the long-range, high capacity twin-engine freighter in the Caspian region and Central Asia. The airplanes will enable the airline to increase its capacity to meet growing cargo demand around the globe. Silk Way West Airlines and Boeing leaders announced the agreement during a signing ceremony in Baku that included Akhundov; Rashad Nabiyev, Minister of Transport, Communications and High Technologies of Azerbaijan; and Earle D. Litzenberger, U.S. ambassador to Azerbaijan, as well as Stan Deal, president and CEO of Boeing Commercial Airplanes. The 777 Freighter is the world’s largest, longest range and most capable twin-engine freighter. The airplane’s better fuel efficiency and ability to reduce CO2 emissions by 17% compared to legacy airplanes will contribute to the carrier’s sustainability goals. With a range of 9,200 kilometers, the 777 Freighter can carry a maximum payload of 102,000 kilograms, allowing Silk Way West Airlines to make fewer stops and reduce landing fees on long-haul routes.

Designed to integrate smoothly with existing cargo operations, the 777 Freighter will provide Silk Way West Airlines operational flexibility with five 747-8 Freighters and seven 747-400 Freighters the carrier currently operates. The 747 and 777 freighters are capable of carrying tall and outsized cargo loads on 3-meter-tall pallets. This common main-deck pallet height capability enables interchangeable pallets. Additionally, the 777 Freighter main deck side cargo door is 3.72 meters wide, giving the freighter outsized carriage capability beyond tall payloads.

The 777 Freighter is Boeing’s top-selling freighter of all time. Customers from around the world have ordered 247 777 Freighters since the program began in 2005. The market leader in air cargo aircraft, Boeing provides more than 90% of the worldwide dedicated freighter capacity, including new production and converted aircraft.

Founded in 2012 in Baku, Silk Way West Airlines is the largest cargo airline in the Caspian Sea region with an annual cargo turnover of 350,000 tons. Based at Heydar Aliyev International Airport in Baku, the airline operates approximately 350 monthly scheduled flights to 40 destinations around the world.

Other News

Want to see a flight of the worlds biggest airplane?
Watch This Test Flight of the World’s Largest Airplane
Bet you don’t know about “Fluidic propulsion systems”! Here is some info – Jetoptera Reinvents Flight With ‘Bladeless Fans’ | IE
Andrew Ross Sorkin CNBC’s journalist had a quote in Morning Brew that really made sense …”Breathe. Things are never as good or as bad as they seem.” But we thought he might add this ”… except AI, which is probably both!”

Posted by Patricia on Tuesday, May 4, 2021 at 9:07 pm
Filed under Hot Topics · Tagged with Airlines, Connectivity, IFE, IFEC, passengers, Travel, travelers

AirFi Nears Rollout Completion on Eastern Airlines’ 767s | Chatbot Amelia Launched By Wizz Air | OneWeb Confirms Successful Launch | Panasonic Avionics & 8tree Announce Partnership | News From Gogo Business Jets | Other News

AirFi Nears Rollout Completion on Eastern Airlines’ 767 Fleet

Eastern Airlines is just one tail away from having outfitted all ten of its B767 aircraft with AirFi’s FASE (Fully Autonomous Semi-Embedded) wireless IFE solution. The airline sees this deployment as an important key to unlocking improved passenger experience, operational efficiency and revenue generation potential.

This successful installation effort, completed in Miami by AirFi America (MEKCO Group), marks the second North American deployment for AirFi.

“Eastern was looking for an onboard solution to both improve passenger experience and generate new cross-platform opportunities,” said Steve Harfst, CEO Eastern Airlines. “AirFi allows us the achieve both while also giving our customers a touch-less entertainment experience onboard. We strive to do everything possible to make traveling a safe and enjoyable experience.”

Eastern Airlines (which has an average flight length of 5-6 hours) is now offering a broad selection of inflight entertainment through AirFi and boutique CSP partner, West Entertainment. On their own personal devices, passengers can watch the latest Hollywood releases, award-winning classics and must-watch TV programs (comedy, drama, kids, documentaries, lifestyle). 90% of the content is also available in Spanish.

How does it work?

To create the onboard streaming solution, four compact and ruggedized AirFi Venus boxes (less than 2 kg/4.5 lbs each) are simply placed in overhead storage bin of each twin-aisle aircraft. They create a closed Wi-Fi network (sometimes called “Near-Fi” in industry circles), which passengers connect to, using any Wi-Fi enabled personal device such as a mobile phone, tablet or laptop. Once connected, they can begin streaming entertainment directly through the browser, without the need to download an app.

The FASE option for installation adds a layer of security because the boxes are physically “attached” to the plane, though still classed as carry-on equipment – meaning no STC is required. FASE also connects the boxes to aircraft power supply (so battery life isn’t an issue) and automates the power on/off function.

“We’ve installed all our planes in as little as one day, while upgrading other aspects of the cabin,” said Harfst. “Quick deployment and the quality streaming entertainment were probably the main reasons we wanted to work with AirFi, but we’ve also become very excited about the other ways we can use the AirFi platform to improve our customer experience.”

What’s next?

Eastern plans to install the AirFi solution its first two B777 aircraft and will soon use it to launch a new buy-on-board catalogue that passengers can use to browse, order and pay for food, beverage and comfort items right from their seats.

“Ancillary revenue is an important part of our strategy and allowing our team members to collect these fees and charges more effectively using AirFi will continue to be vital to our growth. Digitizing online sales significantly streamlines ancillary revenue,” commented Harfst.

To ensure that passengers can enjoy all the features of the AirFi system and still have full a full battery charge when they arrive at their destination, Eastern is also working with MEKCO Group to retrofit its aircraft with in-seat USB power solutions for charging electronic devices.

Check out their infographic

Wizz Air Launches Chatbot Amelia

Wizz Air, Europe’s fastest growing airline announces the introduction of its chatbot, Amelia. WIZZ’s new virtual assistant will further raise the company’s customer experience standards and will enable customers to easily acquire information related to their flights while also providing a number of useful general information to the traveling public.

Wizz Air’s new chatbot was inspired by Amelia Earhart, the American aviation pioneer who was the first female aviator to fly solo across the Atlantic Ocean. Wizz Air is a company of inclusivity, diversity and of infinite career opportunities and is a fierce supporter of gender equality. Naming its chatbot after such a fantastic woman, the airline wishes to pay tribute to all women in aviation and underpin its commitment to a more gender-equal industry.

At WIZZ we believe in a future where everyone has the opportunity to live up to their full potential. We work hard to develop our services to enhance our customer experience and to empower our people and support the communities we serve.

Amelia the chatbot is happy to answer general questions related to COVID-19, special assistance, baggage, payment methods, check-in, voluntary cancellation, traveling with infants, WIZZ services (e.g. WIZZ Discount Club, WIZZ Flex, WIZZ Priority, Seat Selection) and questions related to several other topics. This new virtual assistant is free for all, and enables customers to find information fast and easy without having to interact with anybody, without communicating with agents via e-mails or over the phone and without scrolling through the airline’s site. Live chat with agents is also available and free, should customers have questions which exceed Amelia’s knowledge.

We at Wizz Air are committed to developing a better chat experience, and to achieve that we need customers to use the chatbot and help it learn and improve based on customers’ demand and feedback. The chatbot function is currently available in English for a limited number of issues, however it is gradually rolled out to cover a continuously growing number of topics to more and more customers visiting wizzair.com. Besides the newly introduced chatbot, live chat agents will be supporting the customers in all questions related to WIZZ flights and services as long as no changes to the bookings are needed to be made which would require payments. For requests requiring payments, Wizz Air already provides a number of self-service options directly from the WIZZ account as well as call center support.

Zsuzsa Poos, Chief Customer and Marketing Officer at Wizz Air, commented: “I am delighted to introduce Amelia, our virtual assistant who is a real gamechanger in Wizz Air’s customer experience solutions. Automating and digitalizing our processes is key in delivering ever higher customer satisfaction. Wizz Air is dedicated to broadening Amelia’s expertise and to supporting our passengers with an always expanding array of self-service options to manage their travel details. Let’s welcome Amelia on board.”

OneWeb

OneWeb, the Low Earth Orbit (LEO) satellite communications company, has confirmed the successful launch of all 36 satellites by Arianespace from the Vostochny Cosmodrome. This launch brings OneWeb a step closer to its ‘Five to 50’ ambition, which enables the start of commercial service by the end of the year.

Lift-off occurred on 26 April at 23:14 BST. OneWeb’s satellites separated from the rocket and were dispensed in nine batches over a period of 3 hours 52 minutes with signal acquisition on all 36 satellites confirmed.

This successful launch brings its total in-orbit constellation to 182 satellites. These will form part of OneWeb’s 648 LEO satellite fleet that will deliver high-speed, low-latency global connectivity, including commercial inflight applications and represents 60 percent of the constellation required to enable its connectivity solution to reach all regions north of 50 degrees latitude by June 2021.

This is the third in a five-launch ‘Five to 50’ program, enabling OneWeb to offer services across the United Kingdom, Alaska, Northern Europe, Greenland, Iceland, the Artic Seas and Canada, and will be switched on before the end of the year. OneWeb then intends to make global service available in 2022.

Panasonic

Panasonic Avionics Corporation (Panasonic Avionics) and 8tree announced a partnership to make available the revolutionary and OEM-approved dentCHECK® dent-mapping/reporting service at select Panasonic Technical Services (PTS) regional line stations: Los Angeles International Airport (LAX), London Heathrow (LHR) and Sydney Kingsford Smith Airport (SYD).

This new service offering will allow Panasonic Avionics’ customers yet another convenient, accurate and efficient way to protect their commercial aircraft investment, avoiding unnecessary cost and time delays. Further, the service will complement PTS’s existing line of best-in-class products and services, continuing its history of being a premier service solution provider.

Panasonic Avionics supplies and services In-Flight Entertainment and Communication (IFEC) systems. The company’s customer base includes more than 300 airlines located across the globe.

As a key business unit within Panasonic Avionics, PTS provides Spares, Repairs, Line Maintenance and Technical Services, which includes Training, Technical Publications and Support Services, at more than 50 locations globally. PTS’s customized solutions are designed to ensure equipment serviceability at the lowest possible through-life cost.

Also from PAC:

Panasonic Avionics announced the appointment of Andrew (Andy) Masson as Vice President of Product & Portfolio Management.

Andy joins Panasonic from Adient Aerospace, Boeing’s aircraft seat joint venture with Adient, where he served as CEO.
At Panasonic, Andy will lead its global Product & Portfolio Management team and guide the company’s product and services strategy to deliver innovations and value to customers. He will improve and expand customer-focused product management processes and manage development and execution across the product lifecycle for Panasonic’s market-leading IFEC products, digital solutions and aftermarket services.

Andy will report to Ken Sain, Chief Executive Officer of Panasonic Avionics. Sain says: “I am confident that Andy’s broad and relevant experience, track record and enthusiasm will greatly enhance Panasonic’s product portfolio to benefit customers worldwide. He will build upon a legacy of innovation as we continually strive to make flying an experience everyone looks forward to.”

Prior to his tenure with Adient Aerospace, Andy held several leadership positions at Boeing, including Director of Engineering and Chief Engineer for Modifications and Freighter Conversions, and Director of Interior Modifications and Inflight Entertainment (IFE). Andy also served as Executive Vice President, Engineering and Operations for Continental Data Graphics (CDG) and UK Managing Director. He began his career at CDG as Operations Director, 787 Operations Manager and Service Bulletin Retrofit Engineer. Andy holds a Master of Business Administration and a Bachelor of Engineering degree from the University of Hertfordshire in the UK and will be based in Irvine, California.

Gogo

Jet Edge, a leader in full-service private aviation, is proud to announce a new partnership with Gogo Business Aviation, the industry’s top inflight internet provider. The long-term partnership will upgrade Jet Edge’s AdvantEdge and Managed super-mid and large cabin fleet to AVANCE L5, Gogo’s most popular connectivity system that delivers a robust inflight 4G Wi-Fi experience.

Other News

We understand the airline industry is looking at losses of $47.7B in 2021. Not to mention, we hear last year’s losses were $126.4B!

Posted by Patricia on Tuesday, April 27, 2021 at 9:56 pm
Filed under Hot Topics · Tagged with Airlines, Connectivity, IFE, IFEC, passengers, Satcom, travelers

News From FlightPath3D | Boeing & Southwest Strike A Deal for 100 B737 MAX Aircraft | Morgan Stanley Airline Industry Report | Other News

FLIGHTPATH3D

FlightPath3D announced that during Q1/2021, their install base has surpassed 3,000 aircraft and that they’re looking forward to continued and accelerated growth throughout 2021. Duncan Jackson, FlightPath3D President, says, “We’re seeing absolute signs of recovery in flights and see good growth going forward through 2021. We’re optimistic about the market and expect to surpass 4,000 aircraft within a year.” There is a sustained increase in air travel and aircraft returning to service. Geographic markets, domestic and international services, commercial and business sectors are all recovering, albeit at a different pace. Jackson adds, We are seeing some of our customers in Asia and Oceania flying close to their 2019 passenger numbers for domestic flights. In addition, our North American airline customers seem to be on the verge of a rapid increase in travel demand. Boris Veksler, FlightPath3D CEO “We’re pleased to see 737 MAX deployments once again as they make their way back into revenue service. Our optimism is further amplified by the news around forward bookings from our airline customers and the growth we’re experiencing in the business aviation sector.” In light of the pending rebound in travel demand, with people beginning to plan trips in numbers not seen for more than a year, FlightPath3D has been busy creating new applications that help passengers find flights, routes, and destinations based on personal profiles and experience desires. Veksler says, “We’re excited to help airlines with their recovery with new apps to facilitate passenger interests to be matched to destinations, and flights or activities matched with traveler motivations. Our engineers are levering data science and large data sets to solve this.”

For additional information, please visit the FlightPath3D website or email them at crew@flightpath3d.com

BOEING

Boeing and Southwest Airlines announced the carrier will continue to build its business around the 737 MAX family with a new order for 100 airplanes and 155 options across two models. The deal comes after a multi-year fleet evaluation by Southwest and means that Boeing and its suppliers could build more than 600 new 737 MAX jets for the airline through 2031. Southwest had been exploring options to modernize the largest component of its fleet: the 737-700 that serves the airline’s needs for a 140-150 seat airplane. With the new agreement, the airline reaffirmed the 737-7 as its preferred replacement and growth airplane. The jet will complement the 737-8, which serves Southwest’s needs for a 175-seat model. Both 737 MAX family members will reduce fuel use and carbon emissions by at least 14% compared to the airplanes they replace, helping to improve operating costs and environmental performance. Southwest said the solution allows it to maintain the operational efficiencies of an all-Boeing 737 fleet to support its low-cost, point-to-point route network. “Southwest Airlines has been operating the Boeing 737 series for nearly 50 years, and the aircraft has made significant contributions to our unparalleled success. Today’s commitment to the 737 MAX solidifies our continued appreciation for the aircraft and confirms our plans to offer the Boeing 737 series of aircraft to our Employees and Customers for years to come,” said Gary Kelly, Southwest’s chairman and CEO. “We are proud to continue our tradition of being the world’s largest operator of an all-Boeing fleet.” “In addition to supporting our efforts to operate sustainably and efficiently, the 737 MAX offers Employees and Customers travel comforts such as a quieter cabin, larger overhead bin spaces, seating with adjustable headrests, and more galley space for onboard service,” said Mike Van de Ven, Southwest’s chief operating officer.

The new purchase agreement takes Southwest’s order book to 200 737-7s and 180 737-8s, more than 30 of which have already been delivered. Southwest will also have 270 options for either of the two models, taking the carrier’s direct-buy commitment to more than 600 airplanes. The airline also plans additional 737 MAX jets through third-party lessors. “Southwest Airlines has long been a leader and bellwether for the airline industry and this order is a big vote of confidence for commercial air travel. As vaccine distribution continues to pick-up, people are returning to the skies and fueling hopes for a full recovery and renewed growth across our industry,” said Stan Deal, president and CEO of Boeing Commercial Airplanes. “We are deeply honored by Southwest’s continuing trust in Boeing and the 737. Their fleet decision today brings more stability for our biggest commercial program and will ensure that our entire 737 family will be building new airplanes for Southwest for years to come.”

As part of the agreement, Southwest will also expand its use of Boeing’s digital solutions to support its 737 MAX fleet, including Airplane Health Management, Maintenance Performance Toolbox and digital navigation charting tools. Boeing will also provide system software upgrades and new wireless communications-enabling equipment to support Southwest’s operations.

About the 737 MAX Family
Designed and built in Renton, Washington, the 737 MAX family delivers efficiency, flexibility and reliability for the single-aisle airplane market. The 737-7 can fly 3,850 nautical miles, the longest range in the MAX family and 1,000 nautical miles farther than its predecessor. This derivative seats a maximum of 172 passengers, compared to the 737-8’s 210 maximum seats. The 737-8 can fly 3,550 nautical miles. This additional capability allows airlines to offer new and more direct routes for passengers. Every 737 MAX features the new Boeing Sky Interior, highlighted by modern sculpted sidewalls and window reveals, LED lighting that enhances the sense of spaciousness and larger pivoting overhead storage bins. Other technical specifications can be found here.

MORGON STANLEY REPORT (MS)

Airlines: Corporate Travel Survey 2021: Slow Recovery

Travel managers see a slower recovery for travel versus prior surveys, with a return to pre-Covid levels after 2023. Travel budgets are expected, on average, to be 15% below 2019 by 2022. The shift to virtual continues to increase, with one quarter of 2022 travel volumes expected to shift to virtual. MS conducted an online survey of ~200 corporate travel managers between March 3-15, who represent cUS$7B of typical annual travel spend. This survey is the third wave since the Covid pandemic started, which the company finds interesting to track changes in trends as we return to normal. Overall, recovery expectations have been deteriorating, likely due to extended travel restrictions, with a return to pre-Covid levels of business travel just likely post 2023.

Travel budgets still expected to be below 2019 levels by 2022.

MS thinks the increase in travel restrictions globally has had a negative effect on the return of business travel. In their prior survey (October 2020), respondents expected travel budgets in 2021 to fall on average 54% vs 2019; for 2H21, the expectation is for budgets to be down 44.7% vs 2H19, showing a slight improvement against 1H21. For 2022, respondents now expect a reduction of 15.5% on travel budgets vs 2019. While this implies a strong recovery expected in 2022 vs 2019, at this point respondents are not yet expecting a return to normal levels by next year: 67% of respondents expect 2022 travel budgets to still be below 2019 levels. Yields are expected to go down in 2021 (-2.6% vs 2019), likely due to subdued demand, with some recovery expected in 2022 (yields up 2% vs 2019).

Shift to virtual should reduce travel volumes by over ¼ by 2022.

The trend of some shift of travel volumes into virtual keeps increasing: on average, respondents expect that 27% of meetings will shift into virtual by 2022, an increase from 22% in October 2020 and 19% in July 2020. Only 7% of respondents expect minimal impact (<10%) on travel volume by virtual meetings in 2021, and 15% in 2022.

Mass vaccination continues to be the key catalyst for the return to travel. Widespread availability and administration of vaccination is the biggest catalyst to increase business travel in H2 2021, at 79%, followed by business requirement at 58%. This is largely unchanged versus the past surveys and could be a trigger for a faster recovery, if global programs are successful.

Conclusions for Europe: The results of the survey confirm the slow recovery in business travel. MS thinks the expected reduction in passenger volume of c40% for 2021 is in line with the market view for 2021 capacity, though MS sees some downside risk to this figure, given the continued delay in corporate travel and the replacement of travel by virtual meetings, unless mass vaccination programs progress faster than anticipated. All in all, weaker demand and 27% convergence of travel into virtual events should negatively affect legacy carriers (Lufthansa, IAG and Air France-KLM, in that order) more than low cost carriers (easyJet, Ryanair and Wizz). MS continues to prefer Ryanair and Wizz (OW), over Lufthansa and AF-KLM.

Conclusions for US Airlines: From a US perspective, the survey results are a reminder that despite the widespread optimism (that MS shares) on the pace and trajectory of re-opening related pent up demand, there remains uncertainty and choppiness around the recovery. It is also a reminder that much remains up in the air, especially with respect to corporate/international travel and timing of vaccination. MS notes that the airlines recently shared some of their own surveys/views around a corporate travel recovery, which echoed some of these findings – perhaps with a more bullish tone even. MS continues to remain bullish on the pace of recovery and expects a return to 2019 levels of traffic by late 2021/early 2022, though MS expects US Domestic Leisure/VFR travel to return first and International and Corporate to return “last” by early 2022. This drives our preference for LCC and ULCC carriers over Legacy carriers, which are more exposed to International /Corporate travel and on average have had more cap structure damage during the pandemic. LUV, JBLU, ALGT and DAL are our top picks in the space.

OTHER NEWS

BuzzFeed has this great trick: 3. “On an airplane, if my seat-mate is hogging the armrest or being too chatty, I grab the barf bag. Works every time.” People Are Sharing Effective Psychological Tricks They Use In Everyday Life, And I’m Blown Away By Some!
And speaking of the virus (we assume), if you have AstraZeneca questions, read this: How good is the AstraZeneca vaccine – and is it really safe? 5 questions answered
Electric & Hybrid Aerospace Technology virtual conference looks very good so check it out – Conference Programme | Electric & Hybrid Aerospace Technology Virtual ‘Live’
If you travel a lot (after the pandemic) and you wear glasses, you will no doubt notice that your glasses are smudged all the time. Here is a great solution for easy, NO CLOTH wiping! It’s a little plastic cleaner that fits in your pocket and works better than anything else we have ever used – PEEPS! Yep, that is the name of the product … and no … they didn’t pay us, it is just a great product and we thought we would share it with you

Posted by Patricia on Tuesday, March 30, 2021 at 8:01 pm
Filed under Hot Topics · Tagged with Airlines, Connectivity, entertainment, IFE, IFEC, passengers, travelers

Abu Dhabi Airport Launches Rapid Covid-19 Testing | SD Begins Airborne Validation of Ku-Band Antenna System | Suspension of Retaliatory Tariffs Between US & UK | Other News

Abu Dhabi Airports Launches Rapid Covid-19 Testing

In-airport laboratory facilities provide Covid-19 PCR test results in approximately 90 minutes
All arrivals from all destinations (except transit passengers) to benefit from free rapid testing
Rapid testing service launched in partnership with Pure Heath, the region’s largest laboratory operator, and UAE-based Tamouh Healthcare
Introduction of new testing process for arriving passengers is a reflection of Abu Dhabi Airports’ commitment to ensuring the health, safety and wellbeing of passengers, staff and visitors while facilitating air travel procedures

Abu Dhabi Airports, in partnership with Pure Health and Tamouh Healthcare, has launched rapid free Covid-19 PCR testing for all arrivals, except those in transit, with results provided in around 90 minutes. The new state of the art RT-PCR lab offers testing within Abu Dhabi International Airport (AUH) to facilitate air travel procedures and support quarantine tracking procedures.

Designed to ensure the health, safety, and well-being of travelers and staff at Abu Dhabi International Airport, the new Real Time Polymerase Chain Reaction (RT-PCR) testing process is free for arriving passengers and offers results in approximately 90 minutes. The laboratory has the capacity to test more than 20,000 travelers and staff per day.

The establishment of the PCR testing laboratory falls in line with the directives and vision of His Excellency Sheikh Mohammed bin Hamad bin Tahnoon Al Nahyan, Chairman of Abu Dhabi Airports, to contain the spread of Covid-19 while continuing to deliver a smooth and seamless travel experience at Abu Dhabi International Airport.

Shareef Hashim Al Hashmi, Chief Executive Officer of Abu Dhabi Airports, said: “Through partnering with Pure Health and Tamouh Healthcare, Abu Dhabi International Airport is now able to offer travelers state-of-the-art rapid testing services delivered by a dedicated laboratory facility. The introduction of the RT-PCR Covid-19 testing is a milestone achievement in our ongoing efforts to facilitate the safe resumption of international air travel and support the recovery of the aviation industry.”

“That we now offer a dedicated PCR testing laboratory within the airport is testament to our commitment at Abu Dhabi Airports to continuously innovate and look for new ways to deliver a safe, smooth and seamless travel experience for all our passengers. The new rapid testing facility at Abu Dhabi International Airport, developed in partnership with many of our stakeholders, will not only enable passengers to confidently travel to Abu Dhabi, but significantly enhance the efficiency of our operations while supporting global efforts to curb the spread of Covid-19,” added Al Hashmi.

All passengers arriving at Abu Dhabi International Airport through both terminals 1 and 3 will be tested at the AUH PCR testing facility. Results of the Covid-19 tests will be shared by SMS and WhatsApp, as well as being available on the Alhosn mobile application. Passengers can leave the airport once they have finalized the PCR test processes.

Passengers who receive a negative PCR test and are arriving from the list of ‘green’ countries outlined by the government of Abu Dhabi, will not have to self-isolate. Those arriving from countries not on the ‘green’ list will have to self-isolate for a period of ten days, and will require a quarantine wristband fitted at the PCR testing tent attached to the airport.

Passengers transiting through the airport will not be tested prior to departing for their final destinations.

The lab, being developed and operated by Pure Health – the region’s largest laboratory operator – and the healthcare and passenger facility, being developed by UAE-based Tamouh Healthcare, will have the capacity to test more than 20,000 travellers per day. The 4,000 square metre facility will operate around the clock with up to 190 staff.

The launch of rapid Covid-19 testing services follows Abu Dhabi Airports’ introduction of a comprehensive range of health and safety measures at Abu Dhabi International Airport, including a specially trained team of Wellness Ambassadors equipped to support passengers by answering common questions relating to keeping healthy during travel, encouraging social distancing, and providing Personal Protective Equipment (PPE).

In addition, the airport has deployed touch-less elevator technology, SterixEco Gates sterilization tunnels, thermal scanning cameras, as well cameras with facial recognition capabilities that alert staff if passengers or visitors to the airport are displaying symptoms of Covid-19 or not wearing facemasks.

Check out the link for the latest Covid-19 information at Abu Dhabi International Airport.

Satcom Direct Begins Airborne Validation of Plane Simple™ Ku-band Tail Mount Antenna System

One year after announcing the launch of the Plane Simple™ Satcom Antenna Systems, Satcom Direct has begun rigorous airborne testing of its advanced technology, purpose-built Ku-band tail mounted antenna system.

The transition from development to ground assessment to the aerial testing phase aims to validate the full performance capabilities of the Ku-band terminal. Inflight trials will also confirm the system’s integration with the SD ecosystem of hardware, software and supporting ground infrastructure. The antenna, which is now equipped on SD’s Gulfstream aircraft, will be stretched to the limits of its capabilities while providing empirical feedback about its functionality in an aerial environment.

“It is our company philosophy to always bring products to market that we have validated internally, and we are in a unique position to have the ability to undertake system testing on our own aircraft which gives us direct performance feedback,” says Satcom Direct Founder and CEO, Jim Jensen. “The aerial validation is the next step in becoming a single source provider of end-to-end connectivity solutions for business and government operators worldwide, which will streamline the connectivity ownership experience and customer support services.”

The aerial testing follows successful completion of intense drive testing completed in Melbourne, Florida using a customized mobile platform. SD’s investment in the hardware series is satisfying the broadening segment of the business aviation sector’s appetite for flexible, reliable, cost effective connectivity solutions. The Plane Simple tail-mounted antenna system will support super-mid to large-size jets and is being developed in partnership with Germany-based QEST, Quantenelektronische Systeme GmbH, a worldwide market leader in innovative aeronautical antennas.

“Aviation is moving toward a digital industry, and data is the foundation for informed decision making by operations, finance and maintenance departments. It is essential that we can offer powerful connectivity solutions to a much broader business aviation audience which also support enhanced data management and analytics. The start of our inflight testing within a year of announcing the hardware expansion highlights just how committed we are to meeting these market needs,” concludes Jensen.
The Plane Simple Ku-band antenna is the first in a series of antenna systems being developed by SD. As a Value-Added Manufacturer (VAM) and service provider (SP) for Iridium Certus, SD is also designing and manufacturing a Plane Simple antenna system for compatibility with the new network offering from Iridium, while also providing the service direct to the business aviation community. The company is aiming to launch a Ka-band variant tail mount antenna in 2022, followed by an electronically steered, fuselage mounted phased-array antenna which will deliver high-speed connectivity via upcoming LEO constellations.

Suspension of Retaliatory Tariffs

US agreed to temporarily suspend all retaliatory tariffs on direct exports from UK resulting from the Airbus dispute in a new joint approach to longstanding trade conflict over aerospace tariffs; this follows UK’s decision to suspend Boeing tariffs against the US from January. – Source: Speednews

Other News

“All us engineers or retired engineers always look at math as a baseline of our education. Why? Because all our education was based on, or explained with, math. Obviously, if your education experience occurred a while ago, it is interesting to review it … I guess? Anyway, here are 17 equations that probably had a part in your education … and yes, it may be a bit challenging. Keep up, that is the message here!” – TJW
This is a big deal. Why? Aviation competition … but find out what CRAIC is first: CRAIC Plans 3 Versions Of Its New Widebody: The ‘CR929’ – Simple Flying

Posted by Patricia on Tuesday, March 9, 2021 at 4:14 pm
Filed under Hot Topics · Tagged with Airlines, airports, Connectivity, COVID-19, IFE, IFEC, passengers, Satcom, travelers

TripActions Expands Global Inventory with Lufthansa Group Airlines’ NDC Smart Offer

Amsterdam | November 6, 2019–

TripActions, the fastest-growing business travel platform trusted by the world’s most innovative companies, announced it’s adding the best of inventory from Lufthansa Group airlines to its New Distribution Capability (NDC) enabled marketplace for its 3,000+ enterprise customers and their travellers. Its new direct connection with Lufthansa Group airlines gives travellers the ability to book the best available inventory directly within the TripActions platform. Business travellers may now access inventory from the airlines in the Lufthansa Group including: Austrian Airlines, Lufthansa, SWISS, and Brussels Airlines.

“In all that we do, we look to drive a win-win-win in the marketplace: A win for business travellers, travel managers, finance leaders and their organisations, and our partners and suppliers”

With TripActions connected directly to Lufthansa Group airlines’ Direct NDC API, the benefits to business travellers will include the most competitive fares, bundles, and access to exclusive ancillary services. Content will be displayed as enabled by the International Air Transport Association’s (IATA) NDC standard.

“TripActions joining Lufthansa Group airlines’ NDC Partner Program is an important step forward for corporate customers to benefit from modern airline retailing. With our combined technology, the Lufthansa Group airlines’ NDC Smart Offer and TripActions’ global reach, we strongly believe in the strength of our partnership and ability to enhance the traveler shopping experience across Europe, Asia, and North America,” said Heike Birlenbach, Senior Vice President Sales Lufthansa Hub Airlines and Chief Commercial Officer (CCO) Hub Frankfurt.

“As a mission-driven company and culture focused on the user, we’re thrilled to expand our global inventory in partnership with Lufthansa Group airlines to continue delivering the best experience in business travel,” said Danny Finkel, VP of Booking Experience and Supplier Strategy at TripActions. “Enabling direct relationships with suppliers to bring expanded global inventory choice to travellers has been a top priority for TripActions––including leading NDC-enabled business travel first with United Airlines in June and launching a direct connection with Southwest Airlines in October. Following massive traction and positive traveller and travel manager response, we’re thrilled to expand our NDC deployment with the Lufthansa Group airlines.

“In all that we do, we look to drive a win-win-win in the marketplace: A win for business travellers, travel managers, finance leaders and their organisations, and our partners and suppliers,” added Finkel. “With this expanded inventory, business travellers win with increased choice. Travel managers, finance leaders, and their organisations win with increased cost savings, spend visibility, and the ability to fulfill duty of care. Finally, partners and suppliers win as they bring more of their content into our platform with increased personalisation opportunities.”

Lufthansa Group airlines’ NDC Smart Offer is expected to be launched in the TripActions platform over the upcoming weeks. For more information, visit the TripActions blog.

Posted by Patricia on Monday, November 11, 2019 at 3:55 pm
Filed under News Releases · Tagged with Airlines, customers, Lufthansa Group, travelers, TripActions

New BBC Research Reveals Why Travellers Want Connectivity, and Are Willing to Pay For It

Los Angeles, CA | September 9, 2019– BBC Global News – the BBC’s commercial, international news arm – has announced the results of new research into the global appetite for inflight connectivity. It found that frequent flyers have substantial interest in staying connected while on a flight and are prepared to pay more for it.

Titled ‘Slipstream’, the research was commissioned by BBC Global News and conducted by independent research consultancy MTM, it was revealed today at the APEX EXPO in California. It shows that almost two thirds (63%) of regular travellers consider access to Wi-Fi important when booking a flight and 69% say it would significantly improve their inflight experience, with the main reasons being the desire to communicate, to be entertained and to keep up to date with what’s happening around the world.

The survey highlights a number of

commercial benefits for connected airlines including increased consideration in the mind of the customer because of a better inflight

experience and an improved reputation, particularly in terms of being seen as innovative, modern and exciting.

In addition, 62% of respondents said that they would be more likely to choose an airline if live TV was available – a figure which rose to 78% for business class travellers and 89% for first class passengers. Significantly, travellers consistently reported a willingness to pay more for it, with over half of those surveyed happy to pay 5% on top of their standard fare, and a third prepared to pay an additional 20%.

The specific TV and news brands an airline opted for also had a discernible impact on consumer perception, with almost half of respondents more likely to travel with an airline offering BBC World News, rising to two-thirds of first class travellers.

Zina Neophytou, Vice President of Out of Home at BBC Global News, said, ‘As bandwidth to aircraft increases, there are growing opportunities for airlines to offer passengers an enhanced inflight

experience. Our research demonstrates a resounding consumer demand for connectivity and access to live news programming while in the air. As airlines’ capacity grows, we look forward to our continued delivery of BBC World News’s unique blend of innovative, impartial journalism.

Posted by Patricia on Tuesday, September 17, 2019 at 4:21 pm
Filed under News Releases · Tagged with airines, BBC, Slipstream, travelers

Connectivity and Other Industry Insights

Food For Thought:

We don’t think anyone in our industry will dispute the fact that connectivity is here to stay. Passenger expectations are driving that demand, and airline operations are too. However, have any of you IFEC aficionados noticed that the rate of connectivity installations is slowing down? This may seem a bit surprising given all the hype over connectivity, point in fact, over the past five- or six-years connectivity has been the primary focus of every trade show this publication has attended: AIX, APEX, FTE, etc. Think about the buzz phrases: gate-to-gate, end-to-end passenger experience, the connected aircraft – they all focus on the use of connectivity to improve the airlines’ ability to touch the traveler throughout their journey and tailor their experience to meet expectations. So why the slow down? One factor we believe is that operators are grappling with decisions regarding Ka- vs. Ku-band. A connectivity decision is a costly venture and is typically a hardware commitment for their fleet for the next 7 – 10 years. The airlines are faced with sifting through all the pros and cons of each solution to determine which is the most viable and reliable option to fit their model. Now throw in the possibility of the LEOs and things became a lot more complicated. Also, antenna installations are not a penny a dozen – they are expensive and complex. Add to that the recent statements released by the FAA regarding antenna/radome installations and the Airworthiness Directive issued by EASA and airlines are likely to pause over making a quick decision. Given these issues, we also expect it to be more challenging for some connectivity suppliers to generate near-term investment capital.

Needless to say, connectivity suppliers and hardware vendors have made a large commitment and there are many players in the field – maybe too many. As we mentioned in an earlier issue of IFExpress, we expect continued consolidation within our industry. Along those lines, we have heard that one of the majors in the IFE arena is making a play for the commercial division of a major connectivity company, as well as, the connectivity portion of second significant industry vendor – despite one or both of the potential acquisition companies having issues with significant debt. We are hearing DIP (debtor-in-possession) financing is being discussed. The company making the acquisition overtures evidently sees the potential is greater than the risk involved. And interestingly, they will also become a Ku-band operator, as well as, a GX Aviation (Ka-band) reseller. If the stars align, these acquisitions will launch them into the first-tier position in the Big Three – at least as far as connectivity is concerned. We live in interesting times.

SmartSky:

During APEX we had the opportunity to sit down with Nancy Walker, the new CCO, and Ryan Stone, president of SmartSky Networks, to discuss the status of their 4G LTE air-to-ground (ATG) connectivity service roll-out. Nancy joins SmartSky with 30+ years of experience in the aviation industry having worked for NASA, Harris, LiveTV and Thales.

We were told that SmartSky is in the process of standing their ground towers, and at the time of the interview 77% of them were in the final stages of installation/completion. Currently, the company is focusing their ground-based installation activity on very specific channels: New York to Chicago and Chicago to Florida. The team said they are well on the way to launching their first business aviation customer and that they are in an active demonstration phase. Nancy told us that they have 1,000 of ours of flight test time logged on three different aircraft models and that they had just received their 96^th patent!

What SmartSky offers using their 2.4 GHz unlicensed spectrum and patented 4G LTE beamforming technology is a path to get data off the aircraft very quickly. In fact, they claim their high bandwidth capability off the aircraft is unique to their service offering. The SmartSky ‘pipe’ is designed to provide 4 GB/hour to the aircraft and 3 GB/hour off the aircraft. What this translates to is a low latency network that allows users to receive large attachments in their email, and easily stream video on their Wi-Fi enabled PEDs. Ryan Stone went on to say that SmartSky is using a highly patented technology that helps make the system more secure. Not only do they use encryption technology, but the system utilizes a very narrow and specific beam, requiring a low power level to transmit to the ground; therefore, security is innately enhanced.

Since our interview in Boston, Penstastar Aviation developed an Approved Model List (AML) Supplemental Type Certificate (STC) that permits SmartSky installations on the Gulfstream GIV-X models and GV-SP as well, and the first customer installation has occurred in the business aviation market. The company is looking to enter the commercial realm but firmly believes that more general aviation operators will be utilizing the system before airlines enter the mix. It wouldn’t surprise us if a North American carrier were to add the SmartSky Network onto their aircraft in conjunction with an already installed connectivity system. After all, that is a current airline trend: multiple suppliers for connectivity. This is one to watch!

AIRBUS

A330 – 800
The first A330-800 development aircraft to fly, MSN1888, landed at Toulouse-Blagnac, France at 2:35pm local time after successfully completing its first flight which lasted four hours and four minutes. The aircraft, the second member of the A330neo Family, is powered by the latest technology Rolls-Royce Trent 7000 turbofans. “Today’s first flight of the A330-800 is the latest addition to our efficient Widebody family,” said Guillaume Faury, President Airbus Commercial Aircraft. “The A330-800 is an exceptionally versatile ‘route-opener’, offering unbeatable economics for airlines – encompassing everything from short to very-long haul widebody missions.” He added: “We look forward to the successful flight-test campaign, leading to certification next year.”

The A330-800’s development program will include around 300 flight-test hours, paving the way for certification in 2019. Its sibling, the larger A330-900 family member, recently completed its development testing and certification program which validated the A330neo Family’s common engines, systems, cabin and flight & ground operations.

The A330neo comprises two versions: the A330-800 and A330-900. Both of these widebody aircraft incorporate new Rolls-Royce Trent 7000 engines, nacelle, titanium pylon, new wings and offer an exclusive ‘Airspace by Airbus’ passenger experience. The larger A330-900 will accommodate up to 287 seats in a typical three-class layout, while the A330-800 typically will seat 257 passengers in three classes. At the end of September 2018, Airbus’ order book includes 13 customers who have placed orders for a total of 224 A330neos, with more to be added soon.

Airbus will fly an airBaltic A220-300 new generation single aisle aircraft, to five cities in four countries as part of a world demonstration tour. The A220 demonstration tour is a great opportunity for Airbus to showcase its newest family member in front of airlines and media and to offer a close up view of the aircraft`s outstanding characteristics, comfort, and performance, that benefit both operators and passengers alike. airBaltic’s A220-300 features a comfortable cabin arrangement able to accommodate 145 passengers in true widebody comfort. The Latvian airline already operates 13 A220-300s out of a total of 50 ordered. The A220 is the only aircraft purpose built for the 100-150 seat market, it delivers unbeatable fuel efficiency and true widebody comfort in a single aisle aircraft. The A220 brings together state-of-the-art aerodynamics, advanced materials and Pratt & Whitney’s latest-generation PW1500G geared turbofan engines to offer at least 20 percent lower fuel burn per seat compared to previous generation aircraft. With a range of up to 3,200 nm (5020 km), the A220 offers the performance of larger single aisle aircraft.With an order book of over 400 aircraft to date, the A220 has all the credentials to win the lion’s share of the 100- to 150-seat aircraft market.

A220 – 300 TOUR

The A220-300 will first attend the Zhuhai airshow (China) from November 5^th until November 8^th before flying to Chengdu on November 9^th. The aircraft will continue on its journey with a stopover in Koh Samui (Thailand) on November 10^th before flying to Kathmandu (Nepal) on November 11^th. After that the airBaltic A220 will go to Istanbul (Turkey) on November 12^thbefore returning to its home base in Riga (Latvia) on November 14^th.

IATA

The group forecasts an annual increase in global traffic growth over the next 20 year-end to double emplacements (8.2 Billion) by 2037. Interestingly (and expectantly), China will become the world’s greatest aviation market (to, from, within) the country supposedly by mid – 2020’s. Look for India to become third!

ICELANDAIR & WOW AIR

It looks like Iceland Air just bought out Wow Air and they will still operate separately out of the Icelandic aviation market. With less than 4% of the transatlantic market, both airlines have “challenging” profit issues and this may be a start to reduce that stress. While Wow had been working on a public offering before this announcement, the airlines appear to have seen value in the joining before that event occurrence. The naming of the final organization might be interesting.

GOGO

Gogo Announces Third Quarter 2018 Financial Results as follows:

Consolidated revenue of $217.3 million, up 26% from Q3 2017
Net loss of $37.7 million, an improvement of 17% from Q3 2017
Adjusted EBITDA(1) increased to $21.1 million, up 63% from $13 million in Q3 2017
BA segment profit increased to $35.2 million, an increase of 65% from Q3 2017
898 2Ku aircraft online on 14 global airlines, with 113 aircraft coming online in Q3 2018

OTHER NEWS

Perhaps it’s time for women to be more involved with the aviation industry because it sure seems so in some other areas? Here’s a quote from an interesting article in Business Insider: “In what may well have been a first in any country’s history, Iceland’s government actually studied whether macho posturing led to its economic meltdown. Its conclusion can be summed up in one word: yes.” Iceland ranks high for gender equality – Business Insider
Looking for work? Read this!! Here’s What Hiring Managers Actually Care About

Posted by Patricia on Tuesday, November 6, 2018 at 6:09 pm
Filed under Hot Topics · Tagged with Airlines, Aviation, Connectivity, IFE, IFEC, passengers, travelers

YouGov/Spafax Poll: 68% Would Welcome Help from AI at Airports When Travelling

Survey reveals younger travellers want virtual reality tours, AR board games, high tech viewing and booking for tourist attractions, VR boxing matches, hologram clothes shopping and robotic medical help – before they even get on the plane. Older travellers are not so keen.

London | August 21, 2018–

An online YouGov poll commissioned by leading inflight entertainment and passenger engagement company Spafax published today reveals that younger travellers want airports to use technology to enhance their airport experience – but older travellers are more wary*:

The poll, of 2,110 respondents (gen UK adult population of 18+), asked about their wishlist for ‘an airport lounge of the future’ revealed:

37% of people aged 18 to 34 would play augmented reality (AR) board games with other passengers but only 9% of of 55 and overs would
17% of 18-24-year-olds would like to try on hologram clothes at an airport, while only 6% of 55 and overs would.
36% of women would choose, when in an airport lounge, a virtual reality (VR) preview of tourist attractions at their destination, along with the opportunity to pre-book tickets once they’d browsed

Similarly, a second GB survey**, which asked respondents to envisage an upcoming long haul flight from London to New York showed that 38% wanted artificial intelligence to help with speeding up the airport process and 35% wanted it to give information on news in their destination whilst on-board the flight.

Regional differences

A YouGov survey* regarding choices for the airport lounge showed a sharp difference in both ages and regions – given the option of taking a virtual reality ‘Great Wall of China’ experience in an airport lounge where the passenger would walk on a treadmill and in real-time experience the sights of the Great Wall of China – people from Wales were the most enthusiastic, with 31% saying that they would, while people from the North East of England were the least enthusiastic (16%).

Passengers from the South East were most likely to choose to test-drive the latest luxury sports cars using virtual reality headsets and sitting in real car seats at an airport (25%), while people in the North East were less enthusiastic at 16%.

Eleven per cent of people in the South West would like a VR experience that recreated their own sitting rooms in the airport lounge, the highest in the UK.

The second survey, where respondents were asked to think specifically about a hypothetical upcoming trip from London to New York, went on to confirm these regional differences**:

People in the South West (45%) were most likely to want technology to help them speed up the journey through the airport.

People in the South East (42%) and Scotland (39%) were the most likely to want AI to give them information on the latest news in the area they were going to.

Sharp difference in what the young and old want from airport experience

A recent survey* proved that retired passengers were possibly the most relaxed passengers, with only 2% of them saying they’d like to take part in a virtual reality boxing match to let off steam before the flight, while 17% of full-time students chose this option.

When comparing the working status of these groups, we can see that a full 44% of full-time studentssaid that they would choose to do the full China Wall experience while only 23% of retired peoplewould.

Nearly a half (48%) of retired people did not want any sort of personalized experience at an airport compared with a quarter (25%) of full time students.

Similarly, a second YouGov survey** confirmed these age differences in relation to AI for a hypothetical upcoming flight from London to New York:

Twenty-seven per cent of all respondents would not like artificial intelligence to assist them with anything for their trip with over 55s most resistant to AI in airports at 33% saying they would not like it to assist them, while only 17% of 18-24-year-olds didn’t want help from AI.

Students were most likely to want to use AI to teach them a new language or skill with 38% choosing this option.

Difference between men and women

One survey* suggested that women seem to be keener on a real-world sensory experience, involving direct human interaction – for the question “You will be served an array of small luxury handmade chocolates and a pink cider. The staff serving you will explain how each is made” it was a thumbs up from 21% of men while 30% of women chose the option.

Twenty-seven per cent of men would test drive a new luxury car in VR, while only 17% of women would.

A second survey**, about a potential future London to New York trip, similarly proved that women were significantly more likely at 33% to want a personalized guide to their destination than men (25%). Menwere more likely to want to AI to teach them a new skill or language (21%) than women (16%).

Most passengers are open to help and guidance from AI, but not with medical issues**

People in the East of England (14%) and full-time students (18%) are most likely to welcome on-board medical help driven by artificial intelligence, while those in the North East (4%) are less keen.

Charles Vine, Head of Brand Alliances at Spafax said:

“We commissioned this research to find out what the British public actually wants out of their airport and airport lounge experiences. Airport lounges in particular are evolving from faceless waiting rooms with chairs and a coffee machine to being providers of an experience in their own right. The results send a clear message to us that people want the introduction of technology, but only in a way that enhances their trip, entertains or is enjoyable.

“27% were against being helped by AI for a hypothetical upcoming trip, whereas a resounding 68% of the British public did want artificial intelligence AI to help them get the most out of their time at the airport – whether that be assistance navigating the airport terminals or speeding up the check in process. ”

Posted by Patricia on Tuesday, August 21, 2018 at 3:19 pm
Filed under News Releases · Tagged with AI, Airlines, airports, Poll, Spafax, travelers, YouGov

Vision-Box Enters Into a Major Contract with Australian Government as Part of the Seamless Traveller Program

After a successful tendering process launched in December 2016, Vision-Box is now ready to unleash one more world-premiere: a ground-breaking Automated Border Control solution will be delivered, further securing the country’s borders and providing a seamless biometric-driven experience to arriving passengers.

Canberra, Australia | July 27, 2017–Vision-Box has today entered into a contract with the Australian Government to deliver the world’s first automated ‘contactless’ traveller clearance processes for people arriving in Australia by air at all international airports.

This contract was celebrated in the scope of the Seamless Traveller program and will expand Vision-Box’s successful presence in Australia initially sustained by its important work on the project that began in 2015 after the Australian Government selected the company to provide biometric border control SmartGates at all Airports’ departures.

This three-year contract will deliver the next generation of Automated Border Control passenger-processing technology. Vision Box’s latest innovations will assist the Australian Department of Immigration and Border Protection to collect and verify biometric data from all passengers arriving at Australian International Airports.

It will also deliver a new capability that will enable known travellers to self-process through the border without the need to physically use a passport (contactless), entirely relying on facial recognition technology.

Miguel Leitmann, Chief Executive Officer and co-Founder of Vision-Box said that “This contract represents an unparalleled milestone in the history of automation at the border, since it is the first time a government will implement biometric identification through contactless services. We are permanently investing in R&D to bring innovation at the service of more secure and frictionless border control solutions. By selecting Vision-Box, the Australian Government once again puts its trust onto us, to build their leading ambition, which is an amazing recognition to our commitment to society in this respect. This is the result of our long-term dedication and the teamwork we have been able to nurture with the DIBP, and I am very proud of what our people have achieved for our customer and how they feel being part of something bigger: making the world a better place”

Posted by Patricia on Tuesday, August 1, 2017 at 2:44 pm
Filed under News Releases · Tagged with airports, biometerics, border protection, immigration, travelers

‘Flying Time is Reading Time’, New Premium Passenger Survey Reveals

Berkshire, UK | September 20, 2016– The typical premium longhaul passenger is highly engaged with current events and uses print media alongside other channels to stay informed at the airport and inflight.

That’s the headline finding of an authoritative new study of media consumption among US travellers, commissioned by Dawson Media Direct.

The survey also turned up a stat some industry watchers might find surprising: that the so-called Digital Generation is marginally more engaged than its elders, with “staying informed” cited as more important to travellers in the 21 to 39 range than to those aged 40-plus.

‘Gen D’ is a more avid consumer of conventional print media too, despite owning multiple devices, and considers paper publications the best resource for reading longer in-depth content.

“DMD wanted to learn exactly how those key first and business class passengers use print and digital news content, in daily life and flying longhaul”, says Heather Browand, SVP for US sales and marketing, “so we worked with the independent travel industry specialist Atmosphere Research to develop a unique online survey of premium fliers in our market.”

The study targeted passengers aged 21-70 who in the last 6 months had taken at least three fully paid premium-cabin round-trips between the US and Africa, Asia- Pacific, Europe, India, Middle East or South America.

About 400 surveys were completed and analysed, revealing that print media becomes tangibly more important to this audience on a longhaul trip than otherwise.

77% of premium passengers view flight time as a key time to read the press, and 54% of them read some print media at the airport or onboard.

Premium fliers also tend to read more printed press during air travel, with the number spending over an hour a day reading newspapers increasing by a third compared to everyday behaviour.

38% of them rank reading a printed newspaper or magazine among their top three activities under surveyed conditions, placing it ahead of digital news content, print or digital books.

“The study throws up so many positives for us as a provider of both print and digital publications to the industry, says Browand.

“It affirms that both sides of the business are in good shape, and that by-and-large we’re delivering the media our premium end-user customers expect and value.”

Posted by Patricia on Tuesday, September 20, 2016 at 3:14 pm
Filed under News Releases · Tagged with Airlines, DMD, longhaul, passengers, premium, Survey, travelers

Global Eagle Entertainment Completes Acquisition of Emerging Markets Communication

Forms Leading Provider of Satellite-Based Connectivity and Media to Global Mobility Markets
Leverages Complementary Products, Technologies and Service Offerings Across Air, Sea and Land Verticals to Drive Growth
Annual Synergies Expected to Exceed $40 Million

Los Angeles, CA | July 27, 2016– Global Eagle Entertainment Inc. (NASDAQ: ENT) (“GEE”) today announced that it has completed its previously announced acquisition of Emerging Markets Communications (“EMC”), a leading communications services provider to maritime and hard-to- reach land markets.

Combination Overview
The combination of GEE and EMC creates one of the world’s largest providers of satellite-based connectivity and media to the rapidly growing global mobility market. GEE has established a strong track record of successfully delivering media content and connectivity to airlines, while EMC has become a top provider of connectivity to maritime and hard-to-reach land markets. When combined with EMC, GEE benefits from significant economies of scale and an enhanced global infrastructure that enables it to deliver a comprehensive portfolio of products to customers.

With the combination, GEE possesses unique attributes that will provide additional opportunities to drive revenue growth and operational efficiencies, including:

An unparalleled portfolio of products and services tailored to mobility markets, including global connectivity, media content in 47 languages, live television, travel and entertainment apps, user interface platforms and data capture and operations analytics tools;
A global sales force and support organization that reaches all major mobility verticals including aviation, maritime, energy and remote locations;
A satellite and ground-based network infrastructure that can provide customers connectivity and media across multiple frequency bands anywhere in the world;
Proprietary, patented technologies that enhance the connected traveler’s user experience and reduce costs across market verticals;
A diversified revenue base with over 400 customers, balanced between media and connectivity, and over half of all revenue coming from international markets; and
Engineering, technical and managerial resources to effectively drive new product development, program management, product maintenance, and field support.

“This is a transformational acquisition for our company and in our industry,” said GEE Chief Executive Officer Dave Davis. “The combination of GEE and EMC enables us to provide our customers with a breadth of products and services unmatched in the markets we serve, whether in the air, at sea, or on land. GEE will continue to strive to be customer focused, product driven, and operationally excellent.”

Synergy Opportunities
GEE has a successful track record of integrating acquisitions and achieving synergies. With EMC, the Company expects to realize synergies of $15 million in 2017, growing to $40 million in 2018 and thereafter. A major source of savings is expected to come from network efficiencies, including the ability to optimize bandwidth costs through a consolidation of existing network assets, including space segment and ground infrastructure, as well as better capacity utilization. Savings are also expected through reductions in SG&A spending and the consolidation of facilities.

In addition to cost savings, GEE expects the combination to generate significant revenue synergies. Driving sales of GEE’s media, software, advertising and operations solutions products in the underserved maritime market are a key objective of the Company. GEE’s digital media team has had a long-term relationship with EMC and expects to launch new products to major cruise lines before year-end. EMC’s proprietary technologies are in use today to improve the connectivity experience and optimize bandwidth usage in the maritime market. GEE will soon introduce these technologies into the aviation market.

Corporate Structure
Dave Davis will continue to lead GEE as CEO. Abel Avellan, founder and CEO of EMC, will serve as President and Chief Strategy Officer of GEE. As part of the transaction, ABRY Partners, EMC’s largest shareholder, has a right to nominate a director to GEE’s board.

In conjunction with the transaction close, GEE has established three operational business units.

The Media Business Unit delivers films and television shows, live TV, music, games and other content to aviation and maritime customers, including approximately 6,500 aircraft and many cruise ships currently served by GEE. Other products include digital and streaming media offerings such as the Airtime Content-to-Go application and the Entice streaming media system. Wale Adepoju will lead the Media Business Unit as Executive Vice President of Media. Previously, Wale served as Chief Commercial Officer of GEE.
The Aviation Business Unit serves commercial airlines and private aviation using GEE’s proprietary Airconnect GlobalTM connectivity platform, which is currently installed on nearly 750 aircraft worldwide. The Business Unit also provides Navaero electronic flight bag (EFB) data interfaces and powered mounting systems, which are in place on nearly 4,000 aircraft today, as well as Masflight operational data analytics services. Joshua Marks, who previously led GEE’s Operations Solutions team, will lead the Aviation Business Unit as Executive Vice President of Aviation.
The Maritime and Land Business Unit delivers connectivity and mission critical services to cruise and ferry lines, yachts, commercial shippers and land-based users such as non- governmental organizations and mobile network operators. Through this transaction, GEE has acquired a strong maritime customer base, serving over 1,500 vessels and 100,000 cruise ship cabins. In addition to overseeing certain corporate functions at GEE, Abel Avellan will lead the Maritime and Land Business Unit.

Posted by Patricia on Tuesday, August 2, 2016 at 2:25 pm
Filed under News Releases · Tagged with Airconnect Global, Airlines, Aviation, connected, Connectivity, CSP, EMC, GEE, maritime, Satellite, travelers

Passengers in China are Hyper-Connected and Happy

Airlines invest to keep passengers connected on the ground and in the air

Beijing, China | July 27, 2016– Airline passengers in China are heavy users of technology both in their everyday lives and throughout their travel journeys. Nearly one quarter perceive themselves as ‘hyper-connected’ – they value efficiency and use self-service technology more frequently. Airlines are meeting their needs with 80% adopting connected aircraft and 100% investing in mobile-based services and the Internet of Things.

In the 2016 SITA Passenger IT Trends Survey, conducted across China and representing almost 60% of the country’s passenger traffic, IT provider SITA analyzed the behavior of four different types of passengers. The Careful Planner, Pampered, Hyper-Connected and Open-Minded Adventurer profiles each uses technology in different ways. China has the highest proportion of ‘hyper-connected’ passengers worldwide with 24% compared to the global average of 14%. These passengers tend to use technology, such as mobile devices to book, check-in and manage their trip, more frequently than the other profiles.

Airline passengers across the globe are so comfortable with technology today that they are choosing to use it rather than interacting with people. This is particularly evident in China where SITA reports 98% of passengers carry at least one mobile device and 49% carry a tablet. They also score very highly on an index of online and mobile service usage in their everyday lives at 7.1 out of 10 and increasingly are using mobile services for travel. Today nearly 17% of these passengers check-in using a mobile app and airlines are predicting a jump in adoption over the next three years.

Having the ability to make the passenger experience a fully-connected one with connectivity on the ground and in the air is vital. Today Chinese airlines are leading the adoption of connected aircraft because of their comparatively modern fleets. In fact, 80% of Chinese airlines already fly, or are just taking delivery of connected aircraft versus a 45% global average.

May Zhou, Vice President, SITA China said: “In today’s connected world of travel passengers prefer to use technology. SITA’s research shows that they expect to be connected and have services delivered to their mobile devices at every step of their journey, including during their flight. Today we see that airlines in China are responding to the needs of these ‘hyper-connected’ passengers by focusing their investments in connected aircraft, mobile-based services, and the Internet of Things. With this strategy they can meet passengers’ growing demands for information and services to their mobile devices.”

SITA’s survey shows that 40% of Chinese airlines believe that the key benefit of connected aircraft will be improving the passenger experience and 100% plan to invest in wireless in-flight services for passengers over the next three years. Already in China 58% of passengers use their mobile devices onboard for in-flight entertainment.

The ‘Internet of Things’ (IoT) is also high on the agenda of airlines in China with 100% planning to invest in IoT over the next three years and 78% are planning major programs. Currently the only IoT initiative already implemented at Chinese airlines is fuel/engine monitoring and this by just 10% of airlines. The main areas of focus over the next three years are smart bag tags, asset tracking and monitoring the aircraft cabin environment.

Posted by Patricia on Tuesday, August 2, 2016 at 2:16 pm
Filed under News Releases · Tagged with China, connectivty, hyper-connected, IT, passengers, SITA, travelers

SITA Helps Iraqi Airways Open Global Reservation Contact Center

SITA-operated center is key to managing airline’s reservations across 13 destinations

Baghdad, Iraq | July 4, 2016– With the help of global aviation IT provider SITA, Iraqi Airways has opened its new reservation contact center in Amman, allowing the airline to better manage its reservations across 13 countries. The center will be operated by SITA.

As the airline continues to rebuild its international business, it requires reliable infrastructure that allows it to manage it reservations globally and at home from a single reservation center. It also needs to accommodate a growing demand from passengers for multi-channel support, including voice, email and chat.

Leveraging SITA’s Unified Communications portfolio has allowed the airline to consolidate voice, data and audio into one platform while the cloud-based infrastructure delivers secure, reliable connectivity which effectively links the airline to its far-flung destinations. With SITA’s global presence in more than 200 countries and territories as well as more than 1,000 airports, it was possible to connect all 13 destinations seamlessly to the central reservations center.

Having SITA’s Horizon® Passenger Management & Distribution system already in place, Iraqi Airways was also able to integrate the new center with the airline’s reservation, ticketing, e-commerce, inventory and departure control systems. Using a new-generation graphical interface, agents are quickly and speedily able to make or change bookings.

As part of the management agreement, SITA recruited all agents and trained them to use the various elements of the passenger services system.

Osama Al Sadr, CEO of Iraqi Airways, said: “As we continue to expand of our network across the globe, we needed a world-class reservation center that could assist our passengers across our network 24/7. SITA was able to quickly provide us with a global presence with a fully-trained team. It also ensured that the center was able to accommodate our future growth as our network and operation continues to expand.”

Hani El-Assaad, SITA President, Middle East, India, and Africa said: “SITA’s global presence and infrastructure made it possible to quickly develop a reservation center to support Iraqi Airways’ international network expansion. We understood, as an emerging airline, they needed a solution that was both world-class and efficient. That helped us deliver a solution that fits and supports their business.”

The reservation center will be manned by agents who are able to assist passengers in English, Arabic and Kurdish.

Posted by Patricia on Monday, July 4, 2016 at 3:54 pm
Filed under News Releases · Tagged with Airline, Airlines, Aviation, Iraq, IT, passengers, SITA, travelers

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Inside View

Inflight connectivity is about getting data to and from a passenger’s laptop, or getting their voice to the right ear, wherever that might be. The technology behind it may not be interesting to passengers, but it is technological developments, such as TriaGnoSys’ new GSM roaming solution, that drive increased efficiencies, reduce costs and thereby enable airlines to offer more connectivity to more people.”
- Axel Jahn, Managing Director, TriaGnoSys
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