Charlotte, N.C. | May 30, 2018–SmartSky Networks, a next-generation airborne communications provider, today announced that Nancy Walker has joined the company in the newly created role of Chief Commercial Officer. Walker’s vast knowledge of the inflight connectivity (IFC) industry, coupled with her wealth of aerospace business development and avionics engineering experience, will position her to make an immediate and valuable contribution to SmartSky. With the company’s 4G LTE air-to-ground network well into its national roll-out phase, Walker will lead SmartSky’s network-related sales and marketing efforts across various verticals, including business and commercial aviation.

“Nancy’s experiences and skills are a perfect complement to the existing SmartSky executive team. Her unique background enables her to understand the intricate details and interdependencies of IFC system engineering, program management, contracts, customer service, and customer support,” said Ryan Stone, president of SmartSky Networks. “Our partners and customers alike will appreciate her ability to distill this complexity into an easy to understand form, to improve our communications with them, to better understand and address their pain points, and most importantly, to help them succeed.”

Walker is an aviation industry veteran with more than 30 years of aerospace technology and IFC experience. She most recently served as a senior portfolio manager for Leonardo DRS, where she was responsible for acquisition and execution of a large $100M+ assortment of programs in support of ruggedized network computing systems for U.S. defense and international military customers. Previously, Walker held various positions of increasing responsibility in technical, programmatic, leadership, and business development areas at NASA, Harris, LiveTV, and Thales.

“I am very excited to help shape the future of aviation by joining the innovative team at SmartSky,” said Walker. “My experience in launching new IFC products and services, obtaining STCs and linefit, and establishing appropriate customer care will allow me to support and fulfill the unique connectivity requirements of SmartSky’s partners and customers.”

Walker holds a Master of Science in engineering management and a Bachelor of Science in electrical engineering from Florida Institute of Technology. She resides in Melbourne, Florida.

This past week has presented the industry with a lot of news, especially with the Singapore Air Show underway. In fact, there is too much data to cover in one issue. As a result, next week IFExpress will sum up some of the Airbus and Boeing news (and there is a lot). Here are some of the highlights for this week:


Panasonic

Panasonic Avionics Corporation and Kenya Airways have today announced an agreement to provide inflight entertainment (IFE) services and passenger technical solutions for 24 of the carrier’s narrowbody and widebody aircraft. The agreement includes ten Embraer 190 aircraft line-fitted with Panasonic Avionics’ eFX IFE system, five Boeing 737-800 aircraft fitted with eX1 and nine Boeing 787-8 aircraft equipped with eX3.

Kenya Airways is a leading African airline flying to 53 destinations worldwide, 42 of which are in Africa. It carries over three million passengers annually. Kenya Airways continues to modernize its fleet with its 36 aircraft being some of the youngest in Africa, including its flagship Boeing 787 Dreamliner aircraft. From the IFE perspective, eFX delivers entertainment and productivity tools including music, movies, games, TV series, destination presentations and a moving map in a single-aisle package. eX1 is Panasonic’s most advanced linefit IFE system for single-aisle aircraft. Its high-definition display technologies and surround sound audio create a home theater atmosphere that draws passengers into an immersive entertainment experience. Further, the eX3 system is capable of delivering more than 700 hours of on-demand audio and video entertainment. It offers excellent picture quality with enhanced color and contrast features.

Panasonic Technical Services will provide materials support solutions with technical advisory support to all aircraft. The aforementioned solutions have been customized in consultation with Kenya Airways to deliver optimal IFE spares operations coupled with onsite IFE support for maintenance operations. Sean Gavin, Vice President of Panasonic Technical Services at Panasonic Avionics Corporation, says: “Having worked very closely with Kenya Airways to develop a customized package to fit their needs for both narrow-body and wide-body aircraft, we are delighted to welcome them as a Panasonic customer. Our world-class IFE systems will offer the airline and its passengers an unrivaled and memorable entertainment experience.”

Panasonic Avionics told IFExpress that it offers a comprehensive solution to meet every airline’s needs for seatback, wireless, linefit and retrofit systems. For passengers, Panasonic solutions deliver an amazing home theater entertainment experience that includes HD content, games, applications, communications, and much more. For airlines, the inflight system is the foundation of a business platform that amplifies their brand.


SmartSky

SmartSky’s best-in-class, future-ready airborne network got a boost from the Federal Aviation Administration (FAA). Avidyne Corporation, SmartSky’s avionics manufacturing partner, was awarded the first supplemental type certificate (STC) that provides for the installation and operation of a SmartSky 4G LTE system, in this case, on a Cessna Citation Excel. Avidyne CEO Dan Schwinn stated, “With this pioneering first STC in hand, we expect to receive Parts Manufacturer Approval (PMA) from the FAA shortly. PMA is the catalyst for SmartSky’s partners to complete their STC commitments on many other popular business aircraft, and that then enables customers to install and use the system.” SmartSky expects these follow-on STCs to begin to be available this summer. That timing aligns well with the planned completion of the majority of the network coverage expansion effort currently underway across the continental United States.

Here’s the reason we are watching SmartSky – their patented beamforming technology delivers multi-gigabyte per hour data throughput at the industry’s lowest latency, both to and from an aircraft, setting a new airborne performance standard, all at the lowest cost per bit. “The recent FAA approval of the SmartSky 4G LTE-based network equipment is a clear indication of the fast pace in which the in-flight connectivity market is evolving,” says Nate Klenke, Modifications Sales Manager for Duncan Aviation in Lincoln, Nebraska. “We are excited to offer the SmartSky solution to our clients as one of their options for in-flight connectivity.”

SmartSky’s 4G LTE-based network has been live since 2017 and coverage expansion remains on track to support launching service nationwide in 2018. The long lead-time steps of onsite viability testing, permitting and backhaul-connection have all been completed at over 96% of the planned nationwide ground sites. More than 40% of those sites are already in their final stages of deployment or are already on air.


Thales

Passengers of Garuda Indonesia, the country’s flag carrier, can look forward to an all new and enhanced passenger experience with Thales AVANT IFE System on board the carrier’s A330neo aircraft. Garuda’s choice of Thales’ IFE system will help drive the airline’s strategic positioning to attract more passengers as Indonesia expects to see a double-digit increase in passenger growth this year.

  • Garuda Indonesia equips 14 A330neo aircraft with Thales AVANT IFE.
  • Thales and Garuda announce their partnership at the Singapore Airshow. The agreement is a first for both industry leaders.
  • AVANT IFE features a powerful full high definition monitors for business and economy class passengers. Business class travelers will also enjoy the Avii touchscreen handsets.

Next we note that, Airbus sees the Asia Pacific region as the most crucial in the world. In its 2017-2036 Global Market Forecast they predict demand will range from 6,100 aircraft by 2026 to 14,200 by 2036, with 41% of these fulfilled by new deliveries. Building and delivering new aircraft is however only one piece of the puzzle for an OEM like Airbus. A whole host of ancillary operations have to be put in place to ensure this fleet expansion is operationally viable for the long term. Chief of which is the complex interplay of MRO needed to keep this massive fleet flying. This requires not only on the ground expertise but a network of partnerships with trusted suppliers who can deliver on time and on budget MRO wherever an Airbus jet flies. Readers should note the following:

  • Thales will be Airbus’ subcontractor for MRO across Asia-Pacific for repair of all avionics components on Airbus’ single-aisle, long-range and A350 aircraft for seven years.
  • Repairs will be carried out from the Thales regional MRO hub in Singapore, the largest of the group’s three repair HUBs which services over 40k components per annum.
  • The Asia Pacific region is recognized by Airbus as a strategic nerve center for growth in the next 15 years with demand for new aircraft more than doubling by 2036.

Airbus

Airbus’ first A321LR (Long Range), MSN7877, has accomplished its maiden flight following a mission lasting 2 hours and 36 minutes. The aircraft powered by CFM Leap-1A engines is now set to undergo a nearly 100 hour flight test program, including trans-Atlantic missions, for EASA and FAA Type Certification in Q2 2018. Entry into service is targeted for Q4 2018. During the flight, the crew tested the aircraft’s flight controls, engines and main systems including flight envelope protections, both at high and low speed.  Klaus Roewe, Head of A320 Program stated: “Thanks to its outstanding performance and unbeatable efficiency, the A321LR will allow our customers to perform flights of up to 4,000nm, allowing them to open new routes – for example transatlantic – and conquer new markets.”

The A321LR features a new door configuration, enabling its operators to accommodate up to 240 passengers in Airbus’ widest Single Aisle fuselage in the sky. The new Airspace by Airbus cabin available on the A320 Family additionally enhances the passengers’ unrivaled travel experience. With further options, combining an increased Maximum Take Off Weight (MTOW) of 97 tonnes and a third Additional Centre Fuel Tank (ACT), the aircraft’s range extends to 4000nm (7400 km), allowing airlines to tap into new market opportunities. The A321LR’s new door configuration, enabling its operators to accommodate up to 240 passengers in Airbus’ widest Single Aisle fuselage in the sky. The new Airspace by Airbus cabin available on the A320 Family additionally enhances the passengers’ unrivaled travel experience. With further options, combining an increased Maximum Take Off Weight (MTOW) of 97 tonnes and a third Additional Centre Fuel Tank (ACT), the aircraft’s range extends to 4,000nm (7,400 km), allowing airlines to tap into new long range market opportunities.

Incorporating the latest engines, aerodynamic advances, and cabin innovations, the A321neo offers a significant reduction in fuel consumption of 20 percent by 2020. With more than 1900 orders received from over than 50 customers, to date the A321neo has captured a solid 80 percent market share, making it the true aircraft of choice in the Middle of the Market.

The aircraft is now set to undergo a nearly 100 hour flight test program, including transatlantic missions, for EASA and FAA Type Certification in Q2 2018. Entry into service is targeted for Q4 2018.

On another note, Airbus has been testing and using the SLS (Satellite Landing System) and you aviation tekkies need to get up to speed on this one. We note that the final approach segment is equivalent to a ground-based ILS beam! Here is a great slide presentation of the technology and Airbus deserves a pat on the back on this one!


Boeing

Boeing Reports Record 2017 Results and Provides 2018 Guidance

Fourth-Quarter 2017

  • Record operating earnings of $3.0 billion with operating cash flow of $2.9 billion on strong performance
  • GAAP EPS of $5.18 and core EPS (non-GAAP)* of $4.80 on strong deliveries, performance and tax reform

Full-Year 2017

  • Record operating cash flow of $13.3 billion; repurchased 46.1 million shares for $9.2 billion
  • Revenue of $93.4 billion reflecting a record 763 commercial deliveries
  • Backlog remains robust at $488 billion, including a record 5,864 commercial aircraft
  • Cash and marketable securities of $10.0 billion provide strong liquidity

Outlook for 2018

  • Operating cash flow expected to increase to approximately $15.0 billion
  • Revenue guidance of between $96.0 and $98.0 billion reflects commercial deliveries of between 810 and 815
  • 2018 GAAP EPS of between $15.90 and $16.10; core EPS (non-GAAP)* of between $13.80 and $14.00

Next, GE Capital Aviation Services (GECAS) and Travel Service, the largest carrier in the Czech Republic, celebrated the delivery of the airline’s first 737 MAX airplane.Travel Service is leasing the airplane – a more fuel-efficient, quieter, and longer-range version of the 737 jet – from GECAS, the commercial aircraft leasing and financing arm of General Electric.


**** NEXT WEEK AIR SHOW & AIRFRAMERS UPDATE ****


Other Stuff

Museum of Flight at Boeing Field:

I recently had a meeting at the Seattle Museum of Flight on Boeing Field. While my visit was business… I left the meeting… and lost my sense of time and history – because once you see an old aircraft that fought in a war, or provided the transportation for a historical event, or was the first of it’s kind, you just get lost… lost in time, and possibly lost in space. Interestingly, you become part of the event that the person, plane or spacecraft was famous for… or you become immersed in the art background and signage describing the history and achievement of the craft. One visitor told us that he and his kids were fascinated by the description and experiences of the museum’s individual plane tour guides, who in many cases had flown that aircraft. It is also easy to get wrapped-up in the in mood lighting surrounding the planes in the halls, especially in the periods like those in the WW1 Hall and WW2 Halls. While it has been a long time, as a child, I would have given anything to see what I saw last week at the Museum of Flight. One suggestion, however, don’t let your children say the same thing.

OK, if you want a fast tour of the Museum here it goes: Museum Galleries, Airpark, Great Gallery, Lear Gallery, Personal Courage Wing, Red Barn, & Space Gallery. That’s 7 galleries, many halls, 29 exhibits + a museum store, 140 real aircraft, 12 spacecraft, pre-1900s to 2010s types, from 73 manufacturers… and some 40 of 140 shown planes in the air and on the ground in the Great Gallery. Founded in 1965, the Museum of flight has been growing since it’s inception, but we think the real hero was T. Wilson… he made “The” museum building on Boeing Field happen.

As a bit of museum background, here is what the website says:
“Museum of Flight is devoted to the preservation and sharing of aviation and aerospace history and technology.
Founded as the Pacific Northwest Aviation Historical Foundation in 1965 by a group of local Boeing engineers and aviation enthusiasts, the Museum’s collection was established out of a desire by the group to preserve artifacts and materials representing the entire evolution of flight and to prevent them from being lost, destroyed and forgotten with time. Since 1965, The Museum of Flight’s collection has come to be regarded as one of the best air and space museum collections in the world. The Museum’s collection contains over 150 aircraft, over 25,000 small objects (classified as anything smaller than an aircraft), over 90,000 books and periodicals, over 15,000 aircraft manuals and technical reports and nearly 5,000 cubic feet of archival materials including an estimated four million images. As a Smithsonian Affiliate institution and an accredited American Alliance of Museums institution, we continuously endeavor to meet their standards and best practices in all aspects of our operations, especially in regards to caring for and preserving our collection.”

The Pavilion (across the street form the main Museum building) is incredibly large and hosts an many big planes in a covered outdoor building. One writer said it is larger than two football fields! The new “hanger” effectively doubles the museum foot print, in fact it adds 3 acres of aviation history floor space! It is home for some 19 iconic planes like the world’s first Boeing 747 Jumbo, the 787 Dreamliner, the British Airways Concorde (SST – the last to fly in revenue service), B-17, B29, and B-47 bombers. The site has a convenient “air” bridge to get you there. This inclined walkway is defiantly a better way to reach the Pavilion, not to mention, listening to Frank Sinatra’s “Fly Me to the Moon” playing on the loudspeakers there topped the experience. As with all airplanes, pictures never do them justice but here are a few shots we took that should give you a better idea of the flight scene there are here.

You can fly in on your own plane or in a commercial airline to Boeing Field or Sea-Tac, and if you have a child that likes aviation, you MUST take her or him to see the real planes. You might ask why is this trip worth the effort? The answer is simple: because they can climb in and touch and feel what aviation is all about… and it is about more than planes. It is about flying, it’s about education, and it’s about history… but it is also about fun!


Panasonic:

OmniAccess, a leading supplier of integrated communications solutions to super yachts and cruise-ships, and Panasonic Avionics Corporation (Panasonic), today unveiled a tailored XTS “extremely high throughput” satellite network for multiple mobility markets. Details on this new communications service are available to key customers that visit the OmniAccess booth at the Monaco Yacht Show. OmniAccess and Panasonic began collaborating on XTS high-throughput satellite designs in September 2015 in order to bring unprecedented levels of capacity and performance to OmniAcess’ existing Super yacht and cruise customers. Through this agreement OmniAccess has secured access to Panasonic’s existing HTS capacity, currently contracted capacity and the future XTS satellite network, bringing industry-leading capacity and performance to its yachting and cruise ship markets. Leveraging Panasonic’s existing global high-speed satellite network, OmniAccess is already providing industry-leading connection speeds of over 200 Mbps to select individual customers.

Paul Margis, CEO of Panasonic Avionics Corporation, said: “We announced our partnership with OmniAccess at the Monaco Yacht Show last year, and since then, we’ve been able to develop solutions that have improved our operational efficiencies and also delivered higher performance and better service to OmniAccess’ super yacht customers. We look forward to continuing our collaboration with OmniAccess to establish a new standard in high-bandwidth services for the mobility market.”

(Editor’s Note: Normally we wouldn’t place a news release that predominately refers to maritime in our publication. However, in this instance we believe it to have relevance as the relationship between Panasonic Avionics and OmniAccess refers to “multiple mobility markets”,  “XTS high-throughput satellite” and “Leveraging Panasonic’s existing global high-speed satellite network”. After all, a revenue stream is a revenue stream whether it is initiated from an ocean or the air! And we wouldn’t be surprised to see more of these relationships in our industry.)


IFPL:

APEX 2016 will see the very latest in connectivity, payment and power solutions from IFEC specialists IFPL, on Booth 1745 at the Singapore based show.

IFPL leads the way when it comes to deploying contactless payment systems NFC (Near Field Communication) on-board aircraft, with global OEM’s and airlines using this technology for seat back in-flight retail and customer personalization. APEX 2016 will see IFPL demonstrate its new NFC ‘Pin-On-Screen’ solution that enables high value off line transactions by removing the current low value payment barrier. This step change will allow airlines to expand and sell high value items thus increasing ancillary revenues.

With portable and wearable tech now widespread, visitors to APEX can also see IFPL’s USB- C and USB-A units, both providing hi-speed data and power.

As always, innovation from IFPL will be on display with the company demonstrating its new integrated seat arm concept. This will reflect its ability to customize peripherals to support the design language, aesthetics and ergonomics required for true IFE and seat integration.

IFPL will be demonstrating their ‘Charge-2-Charge’ solution for both inductive and USB charging – this will enable airlines to generate additional revenue from passengers wishing to charge their portable devices during flights. Demonstrations will also be available for their popular 110V A/C power outlet and its combination 110V and USB-A & C.

Solving the problem of broken headphone sockets are IFPL’s MagSignal Audio units. Cost neutral when compared with traditional sockets, MagSignal Technology allows the headset cable to be pulled and detached from any angle without detriment; reducing customer induced damage (CID) and maintenance disruption to aircraft.

As always IFPL’s established range of IFEC products and solutions will be on display and the team from IFPL will be on hand to discuss any requirement that visitors to APEX 2016 in Singapore may have.


Gogo Partnering:

Gogo recently announced that it will partner with Air France-KLM to connect its existing long-haul fleet representing 124 aircraft, with an airline option to install the technology on additional aircraft in the future. The fleet of aircraft receiving Gogo’s 2Ku technology will include numerous aircraft types, including the Boeing 777 and Airbus A330s. “We are delighted to bring Gogo’s industry leading 2Ku technology to one of the largest airlines in the world and two of the most iconic brands in commercial aviation,” said Michael Small, Gogo’s president and CEO. “2Ku delivers a ground-like performance to aircraft flying around the world today, including the ability to stream video. One of the many benefits of 2Ku is that it’s built on an open architecture and can leverage new technology advancements in the future, which means the technology will get even better over time and will provide passengers with a superior connectivity experience now and in the future.” The first aircraft is expected to be in service end of next year, with the bulk of the installations taking place during 2018-2019.

Gogo Next-Gen:
The company also announced that it is developing its next generation ground-based technology to better serve the connectivity needs of business and commercial aviation in North America. This technology will offer a ground-like performance, including the ability to stream videos, for business aviation aircraft, commercial regional jets and select narrow-body aircraft operating within the United States and Canada. The new network will use unlicensed spectrum, a proprietary modem and a new beam-forming antenna to produce peak network speeds of more than 100 Mbps. This next generation ground-based network for the aero market will utilize LTE technology and leverage Gogo’s existing first generation North American network and infrastructure of more than 250 towers.

“Leveraging our first generation network is key to making this next generation network highly reliable and economical to deploy,” said Anand Chari, Gogo’s CTO. “Gogo’s next generation network will also be backward-compatible with Gogo’s first generation network, which means an aircraft will be able to seamlessly switch between Gogo’s fthe two networks networks similar to how a cell phone on the ground connects to the fastest available network.”

The benefits of this new network for commercial aircraft operating within the United States and Canada include: low equipment cost and weight, overnight installation, and low drag on the aircraft due to the small size of the antennas. It also has big advantages in terms of latency compared to satellite solutions.

Aircraft outfitted with one of Gogo’s earlier generation air-to-ground technologies will simply need to be outfitted with a new modem and blade antenna to take advantage of the new service.

The service is expected to be available in 2018. Great article this morning. Separately, we have got big news this morning from Gogo as we announce our next generation ground network to support IFC in North America. We now have upgrade paths to more than 100 Mbps for both our North American ground-based and our global satellite networks. This will enable passengers to do everything they can do on the ground, in-flight. The network will use unlicensed spectrum and will require minimal updates for an aircraft.

(Editor’s Note: You should probably read this as well.)


SmartSky:

SmartSky Networks’ patented SmartSky 4G radio system completed the major milestone of receiving FCC certification, clearing the way for deployment of the ultra-fast SmartSky 4G air-to-ground network later this year, with nationwide service launching in mid-2017. Haynes Griffin, SmartSky Chairman and CEO, stated, “After investing tens of millions of dollars and over five years of research and development effort, SmartSky’s now certified technology has unlocked enough spectrum to be able to offer, for the first time, the reliable use of a sophisticated, custom-designed 4G system that can deliver an office-like internet experience in the air for both business aviation and commercial aviation customers.”FCC certification is the culmination of work to develop and patent protect the multiple bodies of technology that uniquely enable SmartSky to make use of the unlicensed 2.4 GHz spectrum band, all without causing harmful interference to or receiving interference from the operation of the same band on the ground. Despite the widespread assertion that aviation-related spectrum reuse in the unlicensed band would not be feasible, SmartSky has successfully solved the challenge by implementing new technical methods that are broadly covered by its robust and growing portfolio of 20 granted patents. Additional patents are pending.

Reed Hundt, SmartSky’s Vice Chairman of the Board and former Chairman of the FCC, remarked, “Long ago, the FCC authorized the allocation of large blocks of unlicensed spectrum to foster innovation and encourage competition. Today, we see the amazing results of that prescient regulation, which has resulted in ubiquitous Wi-Fi on the ground. By application of novel technologies using 2.4 GHz unlicensed spectrum, SmartSky’s breakthrough will finally give the aviation industry the superior connectivity now taken for granted terrestrially.”

Roberson and Associates, a highly regarded independent wireless industry consulting firm, investigated the ability of SmartSky’s radio technology to seamlessly coexist with terrestrial Wi-Fi. CEO Dennis Roberson, who is also Chairman of the FCC’s Technical Advisory Council, commented, “SmartSky’s technology solution is transparent to Wi-Fi users on the ground, enabling the air-to-ground sharing of the 2.4 GHz unlicensed band.”

SmartSky’s technology and patent portfolio is not limited to the unlicensed band. Most of the patents apply to any frequency and any waveform in any high speed air-to-ground network. Because these are broad patents, SmartSky enables underlying technical advances to be incorporated into its conceptual solution. “Over time, this will allow SmartSky to keep pace with the latest advances in computing, antennas, radios and networking while still being protected by our foundational patents,” said Griffin.


Rockwell Collins:

Continuing a relationship that has lasted over 70 years, the Federal Aviation Administration (FAA) has renewed its Aeronautical Mobile Communications Service (AMCS) agreement with Rockwell Collins. Under the agreement, the company will continue to provide Air Traffic Control (ATC) communications, including position reports, aircraft requests and ATC clearances, between the FAA and aircraft flying in U.S. oceanic airspace.


Uber Transportation in Singapore!

Lastly, here is a Singapore treat from the nice folks at Uber, the transportation app company. It’s easy to use: In the app, choose your ride and set your location. Once you get matched, you’ll see your driver’s picture and vehicle details, at the same time, you can easily track their estimated time of arrival on the map. No phone calls to make, no pick-ups to schedule. With 24/7 availability, request a ride any time of day. Here is how you can get started: Download the Uber app and register for an account. You’ll have the option to input your credit card or opt for cash payment. To enjoy a $15 FREE ride, simply enter the code IFEXPRESS into the Promotions tab! Hurry – the code is valid until 31 October 2016.

  • The SmartSky 4G network delivers full-throttle, unrestricted access to the Web
  • Bombardier to offer SmartSky 4G service on Bombardier Learjet, Challenger and Global business aircraft

Montreal, Quebec | March 15, 2016– Bombardier Business Aircraft is pleased to announce that its Service Centre Network team will provide hardware sales and installations for SmartSky 4G, a new network taking flight later this year. SmartSky’s patented 4G beamforming technology delivers a signal that locks onto an aircraft, and by using 60 MHz of spectrum on an air-to-ground (ATG) platform, provides full-throttle, unrestricted access to the web. Passengers can do it all: stream, chat, text, call, game and videoconference.

Bombardier will offer SmartSky 4G on in-service Bombardier Learjet, Challenger and Global business aircraft over the continental U.S., and it will complement Bombardier WAVE, which enables Internet connectivity on Global aircraft with seamless coverage across the globe through a dedicated satellite network.

“This is the airborne network experience our customers have been waiting for,” says Chris Milligan, Vice President, Services Sales and Authorized Service Facilities, Bombardier Business Aircraft. “As part of Bombardier Business Aircraft’s commitment to offer our customers one-stop-shopping, we’re excited to provide this level of connectivity, supporting all inflight communication and entertainment needs.”

“We take great pride in welcoming Bombardier, a proven industry leader, to our team and to the in-flight connectivity revolution our 4G network represents,” says SmartSky Networks President, Ryan Stone. “SmartSky 4G is the only inflight network capable of offering services in which bi-directional high bandwidth and low latency are essential. That includes two-way streaming video or support of new advanced applications optimized to take advantage of ultrafast connectivity.”

Satcom Direct serves as SmartSky’s exclusive customer service and support provider. SmartSky’s introductory, time-sensitive Early Bird program provides a further incentive for people to get on board early. Customers interested in the Early Bird program can learn more at smartskynetworks.com/bombardierearlybird/.

Bombardier Business Aircraft’s maintenance network is comprised of seven wholly-owned Service Centres including Dallas, Hartford, Fort Lauderdale, Tucson and Wichita in the United States, Amsterdam, Netherlands and Singapore, as well as a line maintenance station in Nice, France and a total of 15 Customer Response Team mobile units worldwide.