• UAE capital’s international airport also wins the prestigious “Best Staff Service in the Middle East” Award for the second time

Abu Dhabi, UAE | March 27, 2014– Abu Dhabi Airports today announced that Abu Dhabi International Airport has been named as the ‘Best Airport in the Middle East’ by The World Airport Awards of Skytrax, for the third consecutive year, reaffirming Abu Dhabi’s position as a world leading aviation hub.

Abu Dhabi International Airport also took home yesterday the award for Best Staff Service in the Middle East for the second time, having previously scooped this award in 2011.

H.E. Ali Majed Al Mansoori, Chairman of Abu Dhabi Airports expressed his delight at receiving both awards: “To receive two iconic industry awards, both as a result of direct passenger surveys, not only reflects the outstanding service which we provide to passengers; but it also shows our continued commitment to further improvements, having also won both awards last year.”

H. E. Al Mansoori added: “The awards are a tribute to the hard work and tenacity of our staff, partners and stakeholders who strive to deliver a high quality passenger experience at all times, and I would like to thank them personally for their efforts. The industry recognition we are receiving bodes well for the future, as our expansion plans gather pace with the Capacity Enhancement Programme and development of the Midfield Terminal Complex, in line with achieving our objective to become one of the world’s leading transportation hubs as part of Abu Dhabi’s Economic Vision 2030.”

Edward Plaisted, CEO of Skytrax, commented: “Abu Dhabi International Airport has maintained its position as a premiere airport of the Middle East, which is now one of the most competitive regions in the world for global air travel”.

“The fact that the airport has managed to build on its previous success by adding the Best Airport Staff in the Middle East to its awards collection demonstrates how much Abu Dhabi Airport has improved its customer experience in the last 3 years” added Plaisted.
Skytrax operates “The World Airport Survey” through their Airline Rating System which is recognized worldwide as the professional, unified, airline-quality rating classification and the independent airline industry benchmark for quality excellence. The World Airport Awards are the most prestigious recognition of quality for airports across the world, based on the annual Skytrax survey.
Last month Abu Dhabi International Airport also succeeded in retaining its title as “Best Airport for Middle East region” in the latest Airports Council International (ACI) ASQ Survey results for 2013, a global trade body. This award will be delivered to Abu Dhabi Airports later in May this year.

  •  More than 12 million passengers voted on worldwide airport travel experiences

Richmond, British Columbia | March 26, 2014– Vancouver International Airport (YVR) was named #1 Airport in North America for the fifth consecutive year by Skytrax World Airport Awards in Barcelona, Spain on March 26, 2014. This exceptional honour marks only the second time in award history that any
airport has earned top ranking five years in a row. YVR also remains one of the world’s best airports, the only North American airport included in the global top 10.

Known informally in the travel industry as the Passenger Choice Awards, the Skytrax World Airport Awards are the global benchmark of airport excellence. Awards are based on millions of passenger
surveys conducted independently with stringent impartiality.

This year’s awards tallied the results of 12.85 million surveys completed by customers of 110 different nationalities at 410 airports worldwide. Surveys measured the travel experience across 39 airport service categories, from arrivals and check-in to security and border clearance processes, as well as shopping, service and dining options.

“To earn a fifth consecutive ranking as the top airport in North America as voted by passengers all over the world is truly a remarkable feat,” said Craig Richmond, President & CEO, Vancouver Airport Authority. “This award is about more than just YVR’s iconic art and architecture; it encompasses our superior customer care and efficient processes, our shopping and dining options and more. Ultimately, this award is a powerful testament to the commitment of the YVR community – 24,000 strong – to go beyond, every day.”

YVR will embark upon a celebration campaign to thank its employees, customers, airlines and business partners. Look for details about special events, contests and other activities in the coming weeks.