The other day, we got a note from Robin Applebaum, APEX Marketing Communication Director we thought you might like to see: “I wanted to reach out to you today with some exciting news from the Airline Passenger Experience Association (APEX) and the International Flight Service Association (IFSA). This morning, APEX and IFSA announced a more tightly aligned relationship to better serve the global airline industry. This step will help to further solidify APEX as the industry’s most influential member-based organization dedicated to elevating the entire passenger experience; and will help IFSA to grow globally as the pivotal airline association of the catering and in-flight services market. While both APEX and IFSA will remain fully independent, this alliance triggers additional collaboration in the planning of association co-locations and events, joint working groups, reciprocal guest board member attendance at board meetings, as well as now having a common Chief Executive Officer serving both associations.”
When we asked for more background info, she responded: “As I am sure you are aware, APEX and the International Flight Service Association (IFSA), have had a long established ‘sister-association relationship.’ Last week’s announcement only serves to further align the two groups. As part of this strategic relationship, APEX will be leveraging IFSA to represent the foundation of the association’s catering and services sector. “This will not only help the association to grow its footprint, but will also further solidify APEX as the industry’s most influential member-based organization dedicated to elevating the entire passenger experience. For IFSA, aligning with APEX will help them to expand its reach globally, build additional strategic partnerships with like-minded organizations, and establish itself as the industry’s global representative of the growing catering and in-flight/onboard hospitality market.”
“Additionally, the inclusion of more catering and service elements at APEX events will attract greater numbers of senior airline decision makers who oversee this sector as well as IFE by offering a greater diversification of products, services and information. As demonstrated at APEX EXPO in Singapore, this type of approach yields an increase in potential customers for event exhibitors and other vendor participants. Finally, it will help to better position APEX events against the backdrop of assertive for-profit show competition.”
“To celebrate the fleet-wide upgrade to their new JAL SKY NEXT product, the airline will start offering free Wi-Fi on all equipped domestic flights from February 1, 2017 till August 31st 2017. Connectivity is provided through Gogo using our satellite Internet technology. You’ll find the SKY NEXT product on select 777 -300, 777-200, 767-300 and 737-800 aircraft. JAL was our first international customer, and we’ve been honored to partner with them since 2014 on connectivity and entertainment for their domestic passengers.
This promotion from JAL is just one of the latest to offer Gogo products and services free to their passengers. Last year, we partnered with T-Mobile to provide free Wi-Fi to their subscribers, and most recently, Alaska Airlines rolled out their Free ChatTM product which lets passengers access popular chat apps like iMessage, Facebook Messenger and WhatsApp on their smartphone.
In addition to connectivity promotions, we also provide the technology allowing airlines to offer free wireless entertainment to their customers. The product, called Gogo Vision, streams movies and TV shows from our airborne server to most mobile devices, laptops and tablets. Movies and TV shows from Gogo Vision can now be found on more than 2800 aircaft on some the largest airlines in the world. Today, many of Gogo’s airline partners are offering all or some of the content free to passengers.”
Aviation Satcom provider, AirSatOne, announces lower rates for its SwiftBroadband connectivity. Taking care of customers is a top priority at AirSatOne and one reason why the company maintains a 99% customer retention rate. So when Inmarsat, the leader in global satellite communications, lowered its prices AirSatOne was quick to pass the savings on to its customers.
Customers using AirSatOne as their service provider have access to its custom global network for the same price as the generic network used by the competition. AirSatOne’s custom network includes worldwide teleports and IP PoP (Internet Point of Presence) with advanced network security and our globally deployed Flightstream SA which provides web filtering, compression, consumption tracking and firewall customized for mobile communications.
“We think this is an exciting time for the Satcom market. With more and more operators and executives finding it essential to conduct business and stay in sync with the home office while traveling, we hope reducing airtime charges will encourage more aircraft owners to invest in installing Satcom systems in their aircraft,” says Kremsreiter. Satcom systems work everywhere (except at the poles) so in addition to increasing productivity, Satcom hardware increases the aircraft’s value and worldwide marketability when it comes time to sell.
Airlines and airports are investing in technologies to help predict and prepare for future events. This is according to The Future is Predictable, a report published today by air transport IT provider, SITA. It outlines how efforts are being made to tackle the estimated US$25 billion cost of flight disruptions to the air transport industry by harnessing artificial intelligence, cognitive computing, predictive analytics and other progressive technical capabilities.
SITA’s analysis reveals that predictive tools using artificial intelligence and cognitive computing are likely to be adopted by half of airlines and airports over the coming five to 10 years. However, a few front runners are already trialing predictive modeling, machine learning, and data mining. These efforts are mainly focused on initiatives that will provide passengers with more relevant information about their journey to create more seamless and personal experiences.
During 2017, SITA Lab will be validating delay predictions with airlines and airports and expects to complete up to five trials with its industry partners. The next stage will be to incorporate its delay prediction algorithm and disruption warning feeds into SITA’s services to the air transport industry. In the report, leading airports and airlines share their experiences including Gatwick Airport where a seamless passenger experience from curb to gate is the goal. Here several different areas of airport activity are tracked to measure performance and move towards predicting it.
As artificial intelligence develops the importance of maintaining the human touch is not lost on the airlines and airports. Indeed, the combination of people and artificial intelligence is described as transforming the travel experience. The science of artificial intelligence is developing quickly and airlines and airports are turning to the academic community to help them with predictive tools to tackle disruptions. SITA’s report discusses research that is being carried out with scientists from Binghamton University, State University of New York; University of Nottingham as part the European Union-funded consortium PASSME; Carnegie Mellon University; Oxford University’s Data Science Laboratory in the Mathematical Institute and University College London School of Management.
The Future is Predictable combines SITA’s global industry experience and studies with commentary and case studies from airports and airlines that are investing in the latest research and technologies.
New Zealand-based audio equipment and technology developer Phitek Systems has been sold to New York-listed Amphenol Corp, providing an exit for a number of domestic VC investors. Phitek’s previous backers include Direct Capital-managed TMT Ventures and Stephen Tindal’s K1W1 investment vehicle. TMT, which has been invested since 2005, has a direct 27 per cent and a 14 per cent holding shared with the New Zealand Venture Investment Fund. Meanwhile, K1W1 owns 39 per cent. Phitek designs and supplies aircraft in-flight entertainment interconnect products for the commercial aerospace industry. You can read more here.
Luftahansa Technik has announced a two-in-one solution (TIOS) antenna radome for the Boeing 737-700 and -800. The antenna, installed on the vertical stabilizer to reduce drag and positively affect the aircraft’s center of gravity, will make it possible to install Ka-band antennas to provide high-speed internet, TV connections and a high-definition camera. The radome is up to 200 lb. (100 kg) lighter than the original and is FAA validated and has an EASA Supplemental Type Certification. You can find satellite communication options, products, services and companies in MRO Links, MRO-Network.com’s searchable directory.
TIOS – Two antennas under one radome – YouTube
- Rich Salter told IFExpress: “Re: data transmission via light (LiFi), I just signed on to Moderate a session at AIX’ Passenger Experience Conference (PEC) on April 3 in Hamburg. It is the Tech Horizons session (last one of the day) in the Connected Journey track, and one of the presenters is Prof Harald Haas of Edinburgh who is founder of PureLiFi – and he coined the term “LiFi” too.”
- Richie Sugimoto reports that Aircraft Cabin Systems has just received Certification of ISO9001 and AS9100 – Congratulations!
- The death of IFE? The death of in-flight entertainment? American Airlines scraps screens and tells fliers to bring their own
- Cabin networks and Wi-Fi feature in Crystal Cabin Awards 2017
- Is this starting to smell funny? Delta Halts U.S. Flights as Another Computer Failure Strikes – Bloomberg
Automated border solution helps reduce wait times for passengers at Italy’s fastest-growing airport
Bologna, Italy | January 31, 2017– Bologna Guglielmo Marconi Airport is to speed up the immigration process for passengers from the European Union who hold a biometric passport with the introduction of new self-service immigration control technology from air transport IT specialist, SITA.
Using world-leading facial recognition technology to confirm that the passenger is the passport holder, SITA’s iBorders® BorderAutomation ABCGates will provide passengers with a smooth “walk-through” experience. The automated border control gates (ABCGates) confirm that the passenger has an authentic, valid passport and is authorized to enter the country while fingerprint verification is also provided to further enhance security when required.
With an average processing time of under 20 seconds, this process enables eligible passengers to use self-service facilities to reduce wait times and optimize passenger flow through the airport. The ABCGates allows more than 10,000 passengers a day to clear immigration at the airport using this latest technology.
Nazareno Ventola, CEO of Aeroporto di Bologna, said: “Today passengers increasingly demand more self-service options across their journey that help provide a quick and seamless journey through the airport. SITA’s ABCGates help us meet this demand while ensuring we can accommodate an increasing number of travelers, particularly during peak arrival periods.”
In 2016 Bologna Airport was the fastest-growing airport among Italy’s 15 busiest airports, with more than 7 million passengers last year. Streamlining the immigration process on arrival with the deployment of the ABCGates will allow the airport to accommodate more passengers during busy peak periods.
Dave Bakker, SITA President, Europe, said: “Not only do passengers value the convenience of self-service technology but it helps airports improve the passenger flow through the airport. Our ABCGates are a good example of how we have worked with airports across Italy to provide ease-of-use while supporting the country’s ability to manage its borders, keeping them safe and secure.”
SITA is a world leader in providing border control technology with about 30 governments globally using SITA’s iBorders® systems and capabilities to keep their borders secure and transform their border security operations. Bologna is the fourth airport in Italy to introduce ABCGates to fast track immigration.
New Air Travel Solutions global division to be led from Singapore
Singapore | January 23, 2017– SITA, the air transport IT provider, today announced the appointment of Sumesh Patel as SITA President Asia Pacific. He will be responsible for developing and driving the strategic direction for SITA in the region.
Sumesh is a global leader in the air transport industry with decades of experience working with airports and airlines across the world. Prior to this role, he was Vice-President of Business Management, Asia Pacific at SITA. He has guided teams in the design and implementation of major IT initiatives to meet the exacting needs of Asia Pacific’s leading airlines and airports.
His appointment is part of an organizational change which includes the appointment of Ilya Gutlin as President of the Air Travel Solutions division of the organization. Ilya will lead a global team in the development and delivery of products and services to SITA’s 2,800 airline, airport and government customers. Part of this division includes hundreds of software developers located across the world who together design and support mission-critical systems for the world’s air transport industry.
Ilya previously held the role of SITA President Asia Pacific at which time he drove growth and promoted innovation with SITA’s customers across the region. Prior to this he held the role of Vice-President of Airport Solutions and was the architect of SITA’s ‘Intelligent Airport’ vision. Both Sumesh and Ilya will be based at SITA’s Asia Pacific headquarters in Singapore and Sumesh will join the Senior Leadership Team reporting directly to SITA’s CEO.
Barbara Dalibard, CEO SITA, said: “The Asia Pacific region has a strong role in the development of the air transport industry as airlines and airports look to technology to support the region’s fast growth. These two appointments solidify SITA’s dedication to the region and will ensure innovation and a keen focus on our customers. Sumesh’s deep knowledge of customers in APAC and his broad experience of SITA and leadership experience combined with Ilya’s drive to develop our products and solutions mean that we are poised for success.”
Sumesh began his career with SITA as an engineer in Mumbai, moving to sales in South Asia before working in both the areas of communications and airport business at SITA. He holds an MBA from the National University of Singapore.
Ilya began his career at Ernst & Young before joining SITA as a financial controller. He graduated with distinction with a Bachelor of Commerce degree from McGill University in Montreal. He also has a CPA from Canada and completed an Executive Leadership Program at INSEAD.
Well, well, another year has passed and IFExpress is now in it’s our 25th year and we still love the craziness of this entertainment and connectivity based aircraft business; albeit, it is getting harder to stay current with all the ups (and downs) of technology, personal preference, and airline profit-making. According to IATA, in 2015 U.S. airlines raked in a profit of $25.6 billion, a 241% increase from 2014. The drop in oil prices meant big savings for the industry. Airlines spent nearly $27 billion on fuel in 2015, 38% less than in 2014. The results from 2016 are yet to be compiled and it will be interesting to see how they have fluctuated.
This year (2017) looks interesting and potentially problematic for the following reasons: fuel price increases, growth of airline fees, and a large increase in delivered aircraft. In fact, IATA predicts a reduced profitability ($29 Billion) based on slower GDP and rising costs. The folks at Aviation Week are predicting a downturn as well: “After years of high profitability, the airline industry appears to be entering its next potential downturn. The International Air Transport Association is predicting much reduced profits for 2017 in most markets as airlines are no longer benefiting from lower oil prices and overcapacity increasingly becomes a problem in many segments.”
From the other side of the equation, the IATA predictions include a 5.1% increase in tourism (we have a hard time with this one because of all the political madness in the world) and the airlines will take delivery of approximately 1,700 new jetliners. New planes means new IFEC and this is good for our team. Furthermore, this obviously does not include IFEC retrofits which will increase as a result of data hungry passengers and crew. Although, focus shifts from entertainment to data connectivity demand may be in the offing. As noted almost everywhere, passengers carry-on devices, whether it is for entertainment and/or communication, is resulting in another competing growth area for IFEC, which may negatively effect some seatback entertainment growth as passenger device purchases technically outpace anything that an airline can provide. However, we do note that upper class big screens win out in the front of the plane since no one carries anything onboard with a screen over 15 inches, or so.We should also note that in-seat power is probably a related growth item and folks in this arena have seen, and will continue to see, a lot of action.
Now, lets look at what we predicted last year in the IFEC related world for 2016. We don’t want to blow our horn because a lot of our observations came from a ton of research time on the Internet – we just did a good job of compiling the information:
Last year we wrote: “While 2016 may have a few techno-changes from 2015 and summary numbers differ, we are are riding the same messaging train! Since technology and media have grown so much (at least in the US) folks are spending more time on it than sleep or work (Business Insider), there appears to be plenty of opportunity time for messaging (Facebook, Twitter, and the like) but messaging will be even bigger. If you don’t believe it, just watch the ‘head down time’ at a public function where time is spent on devices – it’s less invasive and non interruptive. Why is this a boom time for messaging, you might ask? The answer must lie in new, portable communication technology for one. If, as some writers predict, we spend over half of our waking day with media and technology, and because the devices and connectivity mediums are there, plain and simple, we will text. From a broader perspective, time on major digital activities will increase and has done so for each year for the last 5 years. To a greater extent, these behaviors are clearly a dominating trend and will continue to grow for the foreseeable future. Further, as folks ‘cut’ their cable TV, products are rising up in the wireless world to support streaming TV via the Internet for portable devices. Check out this FierceCable article for more information on this subject.
On aircraft, we also expect to see this increase, after all some 97% of passengers (notes SITA) have devices with Facebook Messenger, What’s App, and WeChat. These devices (and apps) and limited connectivity channels are there, all we need are more lower price solutions (free or flat fee)… and yes, there are a few on the horizon and we will discuss them this year, but we digress for now. If anything will be a big deal in inflight lifestyle changes, it will be more messaging!”
We saw this one coming! Messaging just keeps growing and as the messaging options grow, so do the users. One of the best newer ones is SMS. Sending email to SMS is free for the sender, but the recipient is subject to the standard delivery charges. Only the first 160 characters of an email message can be delivered to a phone, and only 160 characters can be sent from a phone. Text-enabled fixed-line handsets are required to receive messages in text format.
Facebook Messenger is an instant messaging service and software application which provides text and voice communication. Integrated with Facebook’s web-based Chat feature and built on the open MQTT protocol, Messenger lets Facebook users chat with friends both on mobile and on the main website. In Asia WeChat is the big one while Android has HelloSMS, TextraSMS, and on and on. Further, the phone companies have a batch of their own connectivity applications. Face it, we are text message junkies and there seems to be no end because of our devices and lifestyle.
We noted in January of 2016, “From an audio perspective, our daily life is a good predictor of what we want, and will do, on airplanes. Streaming audio is not new on the ground, with some predictors noting 4 hours of each day in that pursuit. On planes it is usually a ‘canned’ experience because connectivity to the ground is not cheap. However, with the demand of services like google Play, Amazon, MP3, NPR, Apple Music, Spotify and many more, there may be a future for advertised, real-time, (audio) streaming… if for no other reason than news. Today it’s the ‘under 17’ crowd that spend the most streaming time but they do get older and will replace the ‘over 55’ who rely mostly on AM/FM – something to think about for your next IFE system.”
For sure, this audio solution has been replaced by video streaming requirements on our personal devices. While we have no data but our own usage, we find that if we want audio (music) on a flight, we use our portable devices. A good example is taking place on phones – the latest iPhone we obtained with 128 Gigabytes, streamed, stored audio and video are no problem. Live information like news is another story. However, we should note that with the increase of Wi-Fi, and potentially Bluetooth (and possibly optical), things in 2017 will certainly get better. With more bandwidth for storage, and increased ground connectivity, programming will expand so that even with portable stored content, more video entertainment and news will be appealing. We should note that we have heard that some low cost airlines plan no seatback entertainment but rather are relying on customers to use their personal devices for airline streamed audio and video.
Last January we wrote: “Perhaps the past year has been better (data not out yet), but in the previous year (2014), the passenger count that lost a bag reached 24.1 million and, we note, the trend has been dropping (2007 – 18.9 lost bags per thousand pax, down 61.3% to 2014 – 7.3 lost bags per thousand pax). However with increasing load factors, increased seating and increasing traffic, it will be a real challenge for airlines to keep up.”
As it turns out, the airlines have been doing much better. SITA states: “2015 saw total airline passengers rise 7% from 3.3 to 3.5 billion and mishandled bags drop from 24.1 to 23.1 million, a 10% improvement with the extra passengers taken into account, costing airlines a total of US$2.3 billion. Numbers for the last decade show a steady downward trend in mishandled bags after lost bags peaked in 2007 at 46.9 million, dropping by 50% over the last nine years and saving the airline industry close to $23 billion in the process.” While the data has not been available for 2016 it looks like the airlines are on a downward trend for lost bags. SITA says: “Numbers for the last decade show a steady downward trend in mishandled bags after lost bags peaked in 2007 at 46.9 million, dropping by 50% over the last nine years and saving the airline industry close to $23 billion in the process.” With the advent of electronic and passive tagging, things should only improve.
To be continued next week.
Publishers’ Note: We plan to publish your predictions on Jan. 17 so feel free to send us your IFEC predictions as well. Just tell us if you want IFExpress to attribute your words to you or not. PLW/TJW
- SITA Airport Management solution initially to be installed at airports in Portugal, France and Cambodia
Paris, France | December 20, 2016– VINCI Airports will be implementing SITA’s multi-airport Airport Management solution across its global network of airports, starting with 22 airports in Portugal, France and Cambodia. This operational unification will help the airport group deliver new efficiencies and synergies across its global network of airports.
VINCI Airports, a top five global player in the international airport sector, manages the development and operations of 35 airports: 13 in France, 10 in Portugal, 3 in Cambodia, 2 in Japan, 6 in the Dominican Republic and Santiago airport in Chile. Served by more than 170 airlines, VINCI Airports’ network handles more than 130 million passengers annually. To support its fast international expansion, the group has turned to global IT provider SITA to help optimize its airport operations by leveraging the most advanced integrated technology.
For SITA, this is the biggest and most diverse deployment of its Airport Management solution yet, demonstrating SITA’s ability to deliver the technology across numerous airports and countries. VINCI Airports will use the technology to streamline operations around the world by introducing common tools in the network. These will include new airport operational databases (AODB), resource management systems (RMS) as core modules, with the addition of complementary systems as needed, such as flight information display systems (FIDS), and passenger and capacity optimization systems.
Nicolas Notebaert, CEO VINCI Concessions and Chairman VINCI Airports said: “Given that we operate in airports that are geographically spread out and diverse in terms of size and markets served, we needed a solution that brought some commonality in the operational systems used by our airports yet was able to accommodate the unique requirements in each location. SITA understood our requirements and provides a fit-for-purpose solution.”
Dave Bakker, SITA President Europe, said: “SITA’s global reach means we are able to not only support VINCI Airports’ operational requirements today, but also their future growth plans no matter where they choose to expand and operate. Our experience in more than 1,000 airports around the world means we understand the challenges and opportunities of using cutting-edge technology to manage an airport.”
As part of the rollout, SITA’s AirportResource Manager system will provide VINCI Airports with the tools to manage equipment and staff in real-time, giving the airport operator more flexibility to effectively optimize and deploy resources to address changes across airports. SITA will also introduce its business intelligence portal, AirportPulse, which will provide VINCI Airports’ teams the ability to monitor, predict and manage daily airport operations. They will have a dynamic view of the airport passenger flows, allowing them to quickly respond to any changes on the airport floor.
- AirportConnect® Open allows multiple airlines to use the same infrastructure
Athens | November 22, 2016– Fraport Greece, which will soon be responsible for operating, maintaining and upgrading 14 Greek regional airports over a 40-year concession period, has selected SITA’s state-of-the-art common-use terminal equipment (CUTE) to be implemented at all its airports.
Fraport Greece’s investment in the 14 regional airports is aimed at promoting the surrounding cities and regions as tourist destinations, driving increased passenger traffic, supporting both local and national economies, and providing high-quality services to passengers as well as other airport users and stakeholders. Key to this investment in infrastructure is SITA’s common-use systems, which will allow the airlines to work seamlessly at the Fraport Greece airports and to share check-in desks, kiosks and boarding areas while accessing their own airline-specific systems.
SITA AirportConnect® Open is the only common-use platform that fully integrates solutions both for agents and passengers. It delivers seamless self-service from check-in to security and boarding all the way to border security on arrival. It is Payment Card Industry Data Security Standard (PCI DSS) compliant, supporting the security requirements of the credit card industry. SITA has supplied its AirportConnect® Open solution to more than 420 airports worldwide.
Alexander Zinell, CEO of Fraport Greece, said: “Well-managed airports worldwide have proven that they also serve as economic engines for their communities. Our aim is to reposition the 14 airports as modern, competitive gateways that support the growth of the regions and the country’s tourism industry overall. Technology will play a central role in achieving our vision for an improved passenger experience and SITA is a key partner in providing the state-of-the-art technology solutions required.”
Fraport Greece is currently working on development plans for the 14 airports that take into consideration the specific needs of each location. In total, Fraport Greece will invest around €330 million in the development of the airports’ infrastructure until 2020.
Dave Bakker, SITA President Europe, said: “With our experience in more than 1,000 airports globally, SITA has the expertise and technology to ensure that we provide the right solution for each airport. Our CUTE solution allows any airline to quickly set up and operate from any of the airports, helping Fraport Greece elevate the experience for airlines as well as their passengers.”
Adelaide | November 22, 2016– Adelaide Airport, Australia’s fastest-growing international airport, has selected SITA to provide smart new passenger and airport operational technology. The airport’s eight million passengers will enjoy new self-service bag drop and check-in kiosks, while SITA’s day of operations technology will ensure optimized airport operations.
SITA has provided technology to Adelaide Airport for more than ten years and the new five-year contract includes a move to common-use self-service (CUSS) which allows passengers to use self-service for any airline, at any check-in kiosk or bag drop point. In total SITA will provide 32 check-in kiosks and 14 bag drop units.
As part of the technology investment for the future, Adelaide Airport will use SITA’s AirportPulse. This day of operations technology includes a business intelligence portal which provides end-to-end visibility of what’s happening in the airport at strategic and operational levels. Data is pulled from all common-use infrastructure to analyze, report and benchmark passenger movements, providing a deep understanding of relevant activities and providing intelligent reporting to effectively manage the allocation of shared resources.
Vince Scanlon, Executive General Manager, Planning and Infrastructure, Adelaide Airport Ltd (AAL), said: “As the gateway to South Australia, we at Adelaide Airport want to deliver exceptional outcomes to our customers, partners, shareholders and community. SITA is providing us with world-class technology that will improve the experience at the airport. Passengers will enjoy efficient bag drop and check-in while the data collected will turn information into knowledge and allow us to focus on what matters for improved performance.”
The increased focus on using data to enhance operations will allow Adelaide Airport to be proactive and predict and identify imminent adverse conditions before they happen. AirportPulse makes sense of data to drive operational efficiencies and improve customer experience.
Ilya Gutlin, SITA President, Asia Pacific, said: “SITA has been Adelaide Airport’s technology partner for over a decade and during that time we have worked with the team to contribute to its growth and success. Over the coming years we will continue to seamlessly transition Adelaide to the latest innovative technology that supports the vision of Adelaide Airport becoming a top tier business center in the Asia Pacific region.”
Adelaide Airport’s annual passenger numbers are rising and it forecasts more than 18 million passengers by 2034. This growth comes with the investment in the Adelaide Airport Business District. This development is set to transform the airport into a full-fledged business district acting as the business gateway between the world and South Australia.
- Gouvêa to oversee every aspect of SITA’s delivery and service excellence
Geneva | November 17, 2016– Global air transport IT provider SITA announced that it has appointed Alexandre Gouvêa as Senior Vice President, SITA Global Services (SGS) reporting to CEO Barbara Dalibard. He joined SITA on 1 November 2016.
In his new role, Gouvêa will be responsible for maintaining and enhancing SITA’s service delivery to its 2,800 customers across 200 countries and territories while driving efficient and effective delivery of new infrastructure and services. Gouvêa will lead a team of more than 2,000 aviation specialists and engineers that will oversee the delivery and management of numerous complex IT systems across airports, airlines and on aircraft. SITA’s portfolio covers everything from managed global communications and infrastructure services, to eAircraft, passenger management, baggage, self-service, airport and border management solutions.
Barbara Dalibard, CEO of SITA, said: “Our focus at SITA is to put the customer at the center of every decision and action we take. This starts from the moment a customer signs a contract, through the delivery process to ensuring we support our infrastructure and service every step of the way. Alexandre’s experience will be invaluable in delivering this service. He is a strong addition to the SITA team and I look forward to working with him to enhance our customer focus even further.”
Gouvêa, who brings to SITA more than 30 years of experience in the air transport and IT sectors, joins SITA from the Atos Group where he was CEO for Latin America (LATAM) and Member of the Group Executive Committee. Previous roles include SVP Customer Services & Operations for Orange Business Services where he was responsible for all services delivery (Data, Voice & Video Network Services plus Information Technology/IT Services) worldwide and SVP Customer Care & Integration Services for Equant.
He has a long and close history with SITA and the air transport industry having previously served as Director, Engineering and Operations for Latin America for SITA in Brazil.
Gouvêa is also a Board Member of the Chamber of Commerce France-Brazil and member of the International Trading Council of France (CCEF).
Gouvêa said: “It is a great pleasure to return to SITA and to lead a strong team of professionals committed to delivering and providing world-class service to our customers. Together we will provide our customers both the technology and support that will help transform air travel, making the industry stronger, more efficient and more welcoming to passengers.”
- Manila International Airport Authority selects SITA technology for overhaul of Terminals 1 & 2
Manila | November 16, 2016– The Manila International Airport Authority (MIAA) today announced the selection of SITA technology as it takes the first steps to transform Ninoy Aquino International Airport (NAIA) to be among the leading airports supporting IATA’s Fast Travel program. The airport is the main international gateway to the Philippines with more than 37 million passengers and serves as a hub for the country’s major carriers.
The agreement includes the implementation of the most up-to-date airport common-use technologies at Terminals 1 and 2 for fast check-in and bag drop, along with new bag tracking. SITA’s systems, which are used at the world’s top airports, are set to significantly boost ongoing efforts to improve the passenger experience at NAIA.
In this first stage of NAIA’s transformation, SITA will completely overhaul the passenger processing systems in Terminal 1 and 2 putting its next-generation technology SITA AirportConnect Open in place. This will be the platform for NAIA’s next phase of transformation over the coming months, allowing the airport to introduce common-use self-service kiosks, self-bag drop and self-boarding gates.
In addition, a new local departure control system (LDCS) will be implemented. This is the first time an LDCS will be available in Manila and it will provide vital back up to the airlines in cases of disruption of their systems.
Ed Monreal, General Manager, Manila International Airport Authority, said: “Our aim is to improve the airport experience for passengers at Ninoy Aquino International Airport. SITA’s next-generation technology allows the airlines to offer fast and efficient service in Terminals 1 and 2 and its baggage reconciliation system will also ensure bags are electronically tracked until aircraft loading, reducing passenger inconvenience of mishandled bags.
“We are starting with shared airport systems and as we progress in our transformation we plan to introduce self-service technology such as check-in kiosks, bag drop and possibly self-boarding. The airlines have committed to test these self-service systems in the coming months as we work together to alleviate the peak season passenger surge.”
MIAA’s strategic transformation of the two terminals is in line with international standards set by IATA in the Fast Travel program. This program addresses the future of travel and provides more choice and more control for passengers while lowering costs for the industry. It includes self-service options in six areas of a passenger’s airport journey to increase airport efficiency and deliver a better travel experience for the customer.
As part of its strategy to manage the balance between continuous passenger flow and stringent security measures, the MIAA is also evaluating systems which allow security agents to quickly and efficiently validate passengers’ paper and mobile bar-coded boarding passes. These will support the transformation and better facilitate the flow of passengers through airport security.
Ilya Gutlin, President, SITA APAC, said: “This is an exciting time for the air transport industry in the Philippines. Passenger traffic is growing and there is a clear commitment from the authorities to transform the passenger experience at Ninoy Aquino International Airport. SITA’s world-class technology will replace legacy systems at NAIA and underpin that transformation. It will provide the opportunity for a better passenger experience at every step of the journey while enabling efficient airport operations.”
Manila’s passengers are set to enjoy a world-class airport experience. They can expect faster check-in, better baggage management and a smoother journey through NAIA’s Terminals 1 and 2 as the new SITA technology is rolled out over the coming months.
- AirportResource Manager allows the airport to optimize deployment of 300-plus employees in real-time
Dortmund | November 15, 2016– Dortmund Airport is set to introduce a new operations solution from global IT provider SITA that will allow the airport to optimize the deployment of its 300-plus workforce, ensuring that employees are always in the right place at the right time.
Using SITA’s AirportResource Manager, the airport operator will streamline its operation through intelligent and proactive decision-making, leveraging tools for planning, staff rostering, real-time scheduling and management as well as reporting. Overall this will deliver more accurate and flexible long-term and real-time workforce planning.
The technology also allows employees out in the field to access and update information using mobile devices as well as update in real time the statuses of their tasks. This will ultimately save costs and improve productivity across the airport operation.
Udo Mager, CEO of Dortmund Airport, said “Airports are extremely dynamic environments and having the ability to have the right person in the right place is crucial to a smooth, friction-free operation, benefiting both our employees and passengers. SITA’s technology provides us with a clear picture of which tasks are assigned to which staff member and therefore management can quickly make decisions and respond to developments in the airport as they occur.”
Dave Bakker, SITA President, Europe said: “Technology is central to cost-effective and efficient airport operations while helping to improve the overall passenger experience. This is clearly illustrated by the deployment of AirportResource Manager at Dortmund Airport which will streamline the workforce planning function, allowing the airport to maximize their resources through smart, real-time planning, saving costs, improving efficiency and enhancing the airport journey for passengers.”
Dortmund Airport has long turned to SITA to provide its technology needs. Over the past decade SITA has supported the regional airport with several technology solutions, including Common Use Terminal Equipment and Common Use Passenger Processing Systems used across the airport.
- Leo the robot to lend a helping hand to delegates departing from the city’s airport
Marrakech | November 14, 2016– Leo, the innovative baggage robot developed by air transport IT provider SITA, is in Marrakech for the COP22 climate talks taking place in the city from 7-18 November 2016. Leo, is being hosted by Royal Air Maroc, Morocco’s national carrier.
Leo will be on display in the main COP22 convention centre in Bab Ighli from 7-16 November before moving to Marrakech Manara Airport and Casablanca Mohammed V International Airport this week where the robot will assist delegates flying Royal Air Maroc to check-in their bags. SITA’s baggage robot will remain in Morocco until November 27 where the national airline will conduct numerous airport trials using Leo.
Abdelhamid Addou, Chairman & CEO of Royal Air Maroc, said: “The smart use of new technologies is undoubtedly the key to improving the passenger experience while helping airlines better manage a growing number of travelers in a more sustainable way. This requires out-of-the-box thinking and Leo is exactly the sort of innovative exploration that will help airlines and airports manage the new challenges we as an industry will face in the next decade.”
Leo is a fully autonomous, self-propelling baggage robot that has the capacity to check in, print bag tags and transport up to two suitcases with a maximum weight of 32kg. It also has an obstacle avoidance capability and can navigate in a high-traffic environment such as an airport.
Leo provides a glimpse into the future of baggage handling being explored by SITA Lab and is the first step to automating the baggage process from the moment passengers drop their bags to when they collect them. Using robotics and artificial intelligence, bags will be collected, checked in, transported and loaded onto the correct flight without ever having to enter the terminal building or be directly handled by anyone other than by the passengers themselves.
Hani El-Assaad, SITA President, Middle East, India and Africa said: “Through the innovative work of the SITA Lab we are able to tackle some of the key challenges that face airlines and airports today. Leo demonstrates that technologies such as robotics can help the air transport industry manage the growth in traffic in a more sustainable way while offering passengers an unencumbered journey through the airport and onto the aircraft.”
Leo comes to the assistance of passengers as they approach the terminal building. Touching Leo’s Scan&Fly bag drop interface opens the baggage compartment doors to allow passengers to place their bags inside. After the passengers have scanned their boarding passes, the tags are printed and can be attached to the bag. With the bags loaded and tagged, the compartment door closes and Leo displays the boarding gate and departure time. Leo then takes the bags directly to the baggage handling area where they are sorted and connected to the correct flight.
- Real-time updates on queuing now available at Phoenix Sky Harbor International Airport
Atlanta, Georgia | November 1, 2016– Phoenix Sky Harbor International Airport, known as America’s Friendliest Airport®, is using sophisticated technology from global IT provider SITA to offer its 44 million passengers real-time information for their journey through the airport.
Passengers can now view security wait times before they travel as well as when they arrive at the airport. Today, real-time checkpoint wait times are available on the airport’s website; on flight information displays in the terminals and PHX Sky Train® stations; and on Sky Harbor’s visual paging screens in the terminals.
Committed to providing a great passenger experience, Phoenix Sky Harbor rolled out SITA QueueAnalyzer, the intelligent queue management technology from SITA and its partner iinside, following a successful two-month pilot at the airport. It is now in use at five security checkpoints in Terminals 2 and 4, providing accurate real-time information. More than 80% of passengers use Terminal 4, which is home to American Airlines and Southwest Airlines, the airport’s dominant carriers.
In addition to providing passengers with the information they need, SITA QueueAnalyzer provides airport management with dashboards to assess current wait times and view live video of lines. It also provides dashboards for quick analysis of real-time information against historical data, allowing for better allocation of resources to avoid bottlenecks. Airports across the USA are focusing on improving queue management and SITA’s technology will be in operation at a number of high-volume airports before the end of the year.
Randy Pizzi, SITA President, Americas, said: “Passengers want the right information at the right time and SITA QueueAnalyzer ensures that Sky Harbor provides accurate information at every touchpoint. Not only does it monitor wait times but it can predict queue times at key checkpoints so that lines can be managed more efficiently. This is a great example of smart technology being used to deliver a better passenger experience.”
SITA QueueAnalyzer is also being installed as part of Sky Harbor’s Terminal 3 modernization and will come online later this year, when the first phase of the terminal project is completed.
- SITA’s Mobility Access provides easy network connectivity through 57-million hotspots globally
Stockholm | October 26, 2016– Scandinavian Airlines (SAS) is keeping its flight crew connected and in touch on the ground no matter where they are in the world through SITA’s global, always-on Wi-Fi service, Mobility Access.
SITA’s Wi-Fi service provides more than 5,200 SAS employees – working primarily in SAS flight operations – secure access to the world’s largest Wi-Fi network through 57-million hotspots in 120 countries. The service, available in more than 700 airports globally, has made it possible for crew members to receive flight and passenger information through the airline’s crew tablet application while on the ground, wherever they are located around the globe.
Jeff Markstedt, Head of IT Communication at SAS, said: “It is important that everybody within SAS can easily connect to the airline’s systems and get the latest information needed in their day-to-day work. By using SITA’s Wi-Fi service enables SAS to provide a secure and cost-effective connectivity to its employees around the globe.”
Through Mobility Access, SITA makes it possible to update applications from any destination. Airline companies can now centrally manage their global connectivity, ensuring security and cost-effectiveness while the crew has the most up-to-date information for flight planning and providing a better passenger service.
Dave Bakker, SITA President, Europe said: “Keeping crew members in touch and up to date is a crucial operational requirement for SAS as they fly more than 28 million passengers to 119 destinations across Europe, America and Asia every year. Mobility Access ensures that SAS crew members always have Wi-Fi access that provides high-quality connectivity no matter where they are in the world.”
An added benefit of SITA’s Mobility Access is that by reducing the need for other roaming services, communication costs are kept low without having to compromise on quality connectivity.
- SITA’s Mobility Access is delivered using the Wi-Fi infrastructure provided by iPass, a cloud-based service that provides customers access to the world’s largest Wi-Fi network.
- SITA Baggage Robot Visits Singapore and Hong Kong
Singapore | October 20, 2016– Leo, the innovative baggage robot, is touring Asia, with visits to Singapore and Hong Kong. Leo is a fully autonomous, self-propelling baggage robot which provides a glimpse into the future of baggage handling that is being explored by SITA Lab the technology research team at global IT provider SITA.
After spending time at some of SITA’s key customer locations, Leo can be caught in action at the Future Travel Experience Asia EXPO 2016 taking place 25 – 26 October in Singapore. This is Asia’s biggest free-to-attend passenger experience expo and this year the expected combined attendance of 3,000+ will have the chance to see Leo up close.
Leo, the baggage robot, has the capacity to check in, print bag tags and transport two suitcases. It also has an obstacle avoidance capability and can navigate in a high-traffic environment such as an airport. It is the first step to automating the baggage process from the moment passengers drop their bags to when they collect them.
Ilya Gutlin, SITA President Asia Pacific, said: “At SITA, innovation is a key driver of our business. It’s at the heart of everything we do. Our focus is on collaboratively developing technology solutions and services for the air transport industry, working with our airline and airport partners to stimulate technological innovation. It is great that we can share the experience that our technology research team SITA Lab has gained during the development of Leo, the baggage robot, here in Asia.”
This robot is a perfect example of how innovative thinking, neatly integrated with the systems in use across airlines and airports, can transform the passenger experience. Using robotics and artificial intelligence, Leo demonstrates how bags can be collected, checked in, transported and loaded onto the correct flight without ever having to enter the terminal building or be directly handled by anyone other than the passengers themselves.
Next stop for Leo is Hong Kong International Airport (HKIA) where it will be on show for the participants of HKIA’s second Technovation Conference and Exhibition which will be focusing on smart airports.
- RFID technology will significantly reduce mishandled baggage rates
Dubai | October 19,2016– The global deployment of Radio Frequency Identification (RFID) technology, which can accurately track passengers’ baggage in real time across key points in the journey, can enable the air transport industry to save more than US$3 billion over the next seven years.
Global IT provider SITA and the International Air Transport Association (IATA) revealed that the highly accurate tracking rates of RFID technology could reduce the number of mishandled bags by up to 25% by 2022, mainly through efficient tracking. The SITA/IATA Business Case released today at the IATA World Passenger Symposium taking place in Dubai, outlines how this will provide a major saving for airlines and deliver more certainty for passengers.
In particular, RFID will address mishandling during transfer from one flight to another, one of the key areas identified by SITA and IATA where the technology could help improve baggage handling rates. RFID technology will ensure that airports, airlines and ground handlers are able to keep track of bags at every step of the journey and ensure the right bag is loaded onto the correct flight. The technology also supports IATA’s Resolution 753 that requires by 2018 airlines keep track of every item of baggage from start to finish.
The deployment of RFID would build on the already significant savings delivered by the smart use of technology for baggage management. According to the SITA Baggage Report 2016, technology has helped reduce the number of mishandled bags by 50% from a record 46.9 million mishandled bags in 2007, saving the industry US$ 22.4 billion. This improvement comes despite a sharp rise in passenger numbers over the same period.
Jim Peters, Chief Technology Officer at SITA, said: “The airline industry is on the brink of a revolution in baggage tracking. Deploying RFID globally will increase accuracy and reduce mishandling rates. This is a win-win situation – passengers will be happier, operations will run smoother and airlines will save billions of dollars.”
Andrew Price, Head of Global Baggage Operations at IATA said: “Over the past few years we have seen more work to help airlines introduce and reap the benefits of RFID technology through better oversight of their baggage operations. This has included trials and of course the Delta Air Lines implementation. The advances in the technology and the immense benefits it brings to the airline industry has prompted IATA to revisit and fully explore the benefits of RFID today.”
Initial deployments of RFID by airlines, such as Delta Air Lines, show a 99 percent success rate for tracking bags, helping further reduce the number of mishandled bags.
David Hosford, manager of baggage performance strategy at Delta Air Lines said: “We are investing in RFID to further improve our baggage handling rates and improve the customer experience. RFID technology provides us with more data and more precise tracking information throughout the baggage journey.”
The SITA/IATA business case shows that the improvements in handling rates do not come at a great cost. RFID capabilities can be deployed for as little US$0.1 per passenger on average while generating expected savings of more than US$0.2 per passenger. With some big airlines and airports already introducing RFID technology, combined with the fact that it is compatible with existing barcode technology, adoption of RFID across all airports could provide a positive return for airlines, both in cost savings and passenger satisfaction.
SITA’s and IATA’s assumptions are based on RFID being deployed in 722 airports (representing 95% of passenger numbers globally) over a six-year period between 2016 and 2021 while the savings are calculated over seven years to 2022. The figures for 2016 take into account the RFID infrastructure already deployed or about to be deployed at multiple induction points on the baggage journey.
SITA’s research into RFID and baggage tracking is part of its ongoing investment in research for the benefit of the entire air transport community. Baggage tracking is one of the five community research programs that SITA has launched to address some of the industry’s most pressing challenges. The others are identity management; the facilitation of IATA’s New Distribution Capability (NDC); an industry-wide disruption warning system; and enhancing cybersecurity across the industry.
Singapore | October 18, 2016– SITA today announced that the operations and management of SITA Airport Solutions Services for Changi Airport Group (CAG) have successfully met the ISO/IEC 27001:2013 certification requirements. This standard relates to information security across all of the airport’s IT systems. Changi Airport is the first airport in Asia Pacific to work with SITA to achieve this global accreditation.
Steve Lee, Chief Information Officer/Senior Vice President, Technology, Changi Airport Group, said: “We congratulate SITA on achieving the ISO 27001 certification. CAG values our partner’s commitment to continuously strengthen the information security for Changi Airport’s systems. It will enable us to achieve higher levels of service assurance and passenger satisfaction.”
SITA provides IT services to Changi Airport, which handled more than 55-million passenger movements in 2015. SITA leveraged its extensive expertise in the global air transport industry to achieve this ISO certification.
Illya Gutlin, SITA President, Asia Pacific, said: “We are committed to raising the standard of IT provision to all our customers. Working with Changi Airport Group we have achieved this global accreditation across multiple systems and applications. This includes SITA AirportConnect our common-use platform; baggage and passenger flow management systems and passenger self-service kiosks, bag drop and automated boarding gates.”
- Frost & Sullivan awards SITA ‘2016 APAC Airport IT Solutions Company of the Year’
Singapore | October 13, 2016– Frost & Sullivan today recognized SITA as the Airport IT Solutions Company of the year in the Asia Pacific (APAC) region for the third time in seven years. The award highlights SITA’s leading role in the air transport industry across APAC, where it provides solutions to 70% of the region’s top 20 airports.
Frost & Sullivan was particularly impressed by the technology SITA has developed to provide a smooth end-to-end passenger journey through the airport. The four key elements highlighted were SITA Smart Path™, which uses biometrics to give passengers a walkthrough experience from check-in to the aircraft door; self-service technology, including kiosks, bagdrop and boarding gates; hybrid check-in/bagdrop desks, that can be used by agents and passengers alike and SITA’s Day of Travel app, that gives passengers the right information at the right time, wherever they are.
A key highlight was SITA’s airport operational expertise. Real time and predictive data is needed by airports to better anticipate, plan and control operations. SITA’s Day of Operations, and its Airport Management solution which is used at more than 150 airports in 48 countries, enable airlines to assign assets and resources more effectively and balance operational efficiency with business results.
Anston Tan Yong An, Industry Analyst Best Practices, Frost & Sullivan, said: “SITA sits right at the heart of the air transport industry. It stands out among its peers in its ability to deliver world-class technology solutions to the airport sector globally and across the Asia Pacific region.
“SITA’s product portfolio is supported by a management that understands aviation and is consistently able to deliver to their customer’s requirements and expectations. It has helped more than 1,000 airports globally operate more effectively while improving the overall passenger experience. And it can always be counted on to deliver unmatched service.”
Ilya Gutlin, SITA President, Asia Pacific, said: “APAC is a fascinating region for the air transport industry. We provide our solutions in the fastest-growing and largest airports in the world, and we tailor our offering to some of the smallest as well. This award from Frost & Sullivan is yet another accolade for our SITA team members throughout the region, who maintain a relentless focus on innovation and service excellence.”
Atlanta, Georgia | October 11, 2016– SITA today announced that JetBlue has selected the global IT provider to support 531 check-in and automated passport control (APC) self-service kiosks across 56 locations in the USA and Caribbean.
This three-year agreement will see SITA, the air transport industry expert, provide 24/7 remote and on-site service of JetBlue’s devices ensuring maximum up-time and the highest levels of passenger service across current and new destinations.
Eash Sundaram, Chief Information Officer, JetBlue, said: “Over the past number of years we have worked with SITA and become familiar with its expert global service provision for airlines and airports. Our kiosks, used by our customers for check-in and fast immigration processing, must be up and running at all times. SITA’s round-the-clock support will ensure that any problems can be identified and resolved faster than they were before, minimizing impact on service to our customers.”
Service quality is key in the airline industry and SITA’s contract with JetBlue includes tight service level agreements (SLAs) for the end-to-end support of the kiosks. SITA matched JetBlue cost reduction objectives by seamlessly combining its advanced remote management capabilities with field engineers available at airport locations.
Randy Pizzi, SITA President, Americas, said: “JetBlue is renowned for the high quality of service it provides to its 35 million customers and with the move to passengers using more self-service technology, it is important that this service excellence is guaranteed at every touchpoint. We at SITA recognize this and are providing proactive management of JetBlue’s kiosks so the airline’s passengers have them available for use at all times.”
SITA End User Computing offers airlines and airports an end-to-end managed service. It combines both advanced real-time monitoring technology with a global footprint of field engineers at airports. SITA’s central management platform manages devices including desktop PCs, thin clients, laptops, kiosks, monitors, bag tag and other printers, with real-time status all over the globe.
SITA’s dedicated multilingual operations team provides monitoring and support 24/7, ensuring global business continuity through a flexible service model. This ensures operational agility, accessibility and continuity – anytime, anywhere. With its truly global presence, SITA industry specialists can reach end users at 400 airports (including airside) and outstations in more than 190 countries and territories to offer a seamless end-user experience.
One interesting thing about an increase in connectivity, there is a plethora of uses for it that weren’t always in the planning stage! Our lead story this week is based on a use for connectivity that made the possibility of turbulent weather reporting a reality via the use of a flight crew tablet, a Flight Weather Viewer app, and of course Gogo connectivity. The following is just one usage for increased connectivity on planes. Our image this week is one from the Gogo website and we thought you might find it an interesting addition to the weather story.
While today’s feature is a far cry from IFE, it is one of improved flight experience via connectivity. IFExpress was not surprised when we found out that the folks at Delta were involved in reducing the impact of inflight turbulence and so we did a bit of research. We asked Gogo what the story was and we were directed to Delta talks turbulence for a bit of background. Delta airlines has had their eyes on reducing turbulence impact for some time and to give you an idea of the magnitude of the turbulence solution, here is one sentence from the article that sums up the value of ‘working the problem’: “According to NASA’s Weather Accident Prevention Project, turbulence costs airlines approximately $100 million every year. It also makes customers and crews uncomfortable, and in rare cases, can even cause a few bumps and bruises on board.”
Obviously, the issue for Delta is turbulence, but the issue here for Gogo is connectivity, and when we contacted their communication source, Morgan Painter, she noted: “…we are really excited about this partnership and have heard great feedback from DL’s pilots around improved flight safety and efficiency – as the article mentions, some even have been calling it “an industry game changer”. This is just another partnership that gets us one step closer to the reality of a connected aircraft.” Aha, the magic words you will hear more and more about in the future… and the reason we found this turbulence solution intriguing relies on The Connected Aircraft. Gogo noted: “Check out this link, it includes information about our technologies, airline partners and vision for the connected aircraft.”
As we mentioned earlier, our rectangle is a picture of the aircraft hardware involved in the Delta solution which also employs a Delta Flight Weather Viewer App on the crew devices, all working through Gogo connectivity. Together the system and the crew get the information they need to make the right flight decisions to handle turbulence: climb, descend, slow down, or change route. “Predicting the where, when and intensity of turbulence is notoriously difficult to do. But Delta has developed a new, industry-leading app that’s helping pilots better spot and avoid it.”
“For Gogo, we are providing the broadband connection between the Delta tablet EFB (Microsoft Surface) and associated app and ground servers,” the company notes. Here’s what Delta says: “Setting Delta’s app apart from similar technology, the data is customized by aircraft type, since turbulence affects a 737 narrowbody differently than a much larger A330. It is also available in real time, thanks to fast and secure connectivity via Gogo’s in-flight Wi-Fi network, instead of through the traditional ACARS digital datalink system that’s been in place since the late 1970s. Bandwidth and network speeds offered by Gogo vs. legacy datalinks is a key difference inherent with our technology where latency is measured in milliseconds for supporting successful TCP/IP communications.”
With more than 16 commercial airlines, 2,800 connected aircraft (and some 7,000 business jets), Gogo is in a good place to help a lot of fliers. Network speed and data connectivity will certainly change the world of commercial flying… and besides it’s hard to enjoy inflight entertainment when the plane is bouncing all over the sky.
(Editor’s Note: We wanted to give our readers a view of what hardware is involved in the connectivity solution and that is why we chose the airplane graphic. You will probably understand the Ku antenna, onboard server, and internal cabin pax Wi-Fi antennas. However, there are two boxes that we had to get a bit more data on: KANDU and MODMAN. For you tekkies: “The MODMAN (Modem and Manager) is the interface between the antenna and our equipment, and is responsible for converting the satellite data stream. This in turn feeds into the onboard Gogo server and on to the cabin wireless access points, allowing your devices to connect over Wi-Fi. The KANDU (Ku/Ka Aircraft Networking Data Unit) is what physically controls the antenna. It interfaces with the aircraft navigational systems to control the movement of the antenna. The KANDU is also responsible for making sure the system reconnects to the right satellite as a single satellite can only cover a certain area, which means longer flights may switch between 2 or even 3 different satellites.” There, now you know… )
Panasonic today announced that its weather division, Panasonic Weather Solutions, is providing ground operations weather forecasting to Denver International Airport. The company’s Forecasting Center of Excellence (FCoE) provides detailed station-based weather forecasting, as well as enhanced weather forecasting for significant convective and winter weather events.
Panasonic’s FCoE delivers unparalleled weather forecasting information, with days-out accuracy, via customized products that offer at-a-glance ease of use, while their meteorologists utilize highly-accurate and unique atmospheric datasets, as well as sophisticated 4D quality control and proprietary forecasting models, to provide Denver International Airport ground operations with state-of-the-art and unmatched forecasting for informed decision making.
CEO, Paul Margis, said: “Our Weather Solutions division sets the standard for world-class weather forecasting. We are proud to partner with Denver International Airport Ground Operations to deliver the most accurate weather information available for operational safety and efficiency.” He also noted: “Denver International Airport can be confident that the weather forecasting they receive from Panasonic will provide them with an operational advantage, from proper staffing levels to staging the right equipment and materials appropriate to the weather circumstance.”
A career in the rapidly expanding space industry is not just about launching and flying spacecraft according to Inmarsat, a world leader in mobile satellite communications. Announcing the company’s search for its next generation of ‘space pioneers’, the company’s Chief Technology Officer (CTO), Michele Franci, emphasised that to remain a global leader, Inmarsat is focused on attracting world-class engineering talent.Inmarsat’s third ‘Technology Development Programme’ (TDP), which was launched today at New Scientist Live in London with British ESA astronaut Tim Peake and graduates from Inmarsat’s second TDP programme, is designed to start the space engineering careers of five STEM (Science, Technology, Engineering and Maths) graduates. The winning candidates, selected from UK and European universities, will have the opportunity to undertake a two-year placement with Inmarsat and the offer of a permanent position on the successful completion of the program.
The Greater Orlando Aviation Administration (GOAA) today unveiled a new standard in airport displays that will span the length of five football fields to create a fun and interactive check-in experience for the 42 million passengers who travel to and from Orlando International Airport every year. SITA, the air transport technology provider, has partnered with Synect to design and install the ultra-high definition video wall, which fully integrates with the airport operational systems to deliver dynamic way-finding along with flight information, destination time and weather, security and gate information. In addition, the family-friendly airport can now display engaging games to entertain its young travelers and decrease perceived wait times.
The digital canvas, which will span 1,560 feet (475 metres), comprises more than 700 55” LG LCD screens to create a vast and continuous video wall, essentially creating digital wallpaper. The new digital experience at Orlando also includes installations from the curb side to the terminals, including outdoor digital displays, self-check-in and way-finding video walls.
- Digital canvas redefines passenger experience as part of airport’s multi-million dollar renovations
Orlando, Florida | September 26, 2016– The Greater Orlando Aviation Administration (GOAA) today unveiled a new standard in airport displays that will span the length of five football fields to create a fun and interactive check-in experience for the 42 million passengers who travel to and from Orlando International Airport every year.
SITA, the air transport technology provider, has partnered with Synect to design and install the ultra-high definition video wall, which fully integrates with the airport operational systems to deliver dynamic way-finding along with flight information, destination time and weather, security and gate information. In addition, the family-friendly airport can now display engaging games to entertain its young travelers and decrease perceived wait times.
John Newsome, IT Director, Greater Orlando Airport Authority (GOAA), said: “Renovating our ticket lobby to make check-in faster and more enjoyable for more passengers is a key component of our capital improvement plan. This innovative video display redefines the check-in experience by keeping our passengers informed and entertained as they check-in, while also allowing airlines to promote their brands, engage on social media and even offer last-minute upgrades and purchases on larger-than-life displays.”
The digital canvas, which will span 1,560 feet (475 metres), comprises more than 700 55” LG LCD screens to create a vast and continuous video wall, essentially creating digital wallpaper. The new digital experience at Orlando also includes installations from the curb side to the terminals, including outdoor digital displays, self-check-in and way-finding video walls.
Matthys Serfontein, Vice President, Airport Solutions, SITA, said: “Orlando’s new video wall is a fantastic showcase of how technology can transform the passenger experience. It is visually exciting, informative and engaging.
“Most importantly it is fully integrated with the operational systems we provide to the airport. This means that passengers will have access to accurate real-time information. There is also the opportunity to display predictive information, such as expected wait times at security or baggage collection. The sharing of all this information helps to reduce the anxiety of passengers as they make their way through the airport.”
SITA has partnered with video wall experts and content development agency, Synect. Their sophisticated content strategy is focused on driving Orlando International’s brand as a family-friendly travel destination through brightly-colored interactive games and by creating a stress-free passenger experience. The entire video wall network is tightly integrated with SITA AirportCentral the airport’s operational system and SITA AirportVision®, its flight information display system, which opens up the possibility to visualize real-time accurate travel-data in spectacular and eye-catching ways.
“This is one of the highest resolution video walls in the world, with many complex layers of content, but what’s truly remarkable is that the video wall can consume all of that activity and data and display it in a delightful, cohesive experience,” Synect Founder and CEO Yahav Ran says. “We’re capitalizing on existing data systems along with new and emerging technologies to create a powerful solution for the airport and a seamless, memorable experience for the traveler.”
Orlando International is the second busiest airport in Florida and 14th busiest in the U.S. It has 18,000 employees and generates $31 billion in direct and indirect revenue for the regional economy. Orlando International Airport strives to value and delight its customers through an airport-wide focus and design concept known as The Orlando Experience®.
This week we have a lot of stories that will interest you and we thought we would start our offering with a light interview we recently had with a really nice guy, Cyril Jean of PXCom, located in France. Some three years ago, we met Cyril at an APEX luncheon where he joined our table with an introduction, a business card, and a conversation loaded both with future hope and enthusiasm. Whats not to like? So, after the few years of starting an inflight entertainment company we asked via email how it was going and he wrote the following answers. We thought you, our readers, might find them interesting:
1. Cyril, how many airplanes do you have service on today?
Answer: “We have 71 for Eurowings and 20 for Iberia Express.”
2. OK, what airlines can you mention that you are providing service to?
Answer: “For the moment Eurowings & Iberia. I think that within one month we will be able to operate on 3 new airlines.”
3. Please tell our readers how long have you been in the IFE business?
Answer: “PXCom was created 3 years ago, and yet we have been working in the IFE business for 10+ years.”
4. Cyril, could you please name you products/services for our readers.
Answer: “Our destination guides (see the image above) do not have a specific name. Also, the advertisers pay for a PXPage (interactive page integrated directly in the guide) or for a PXApp (microsite that can be accessed directly from the guide).”
5. Perhaps you could tell our readers where are you located and if this affects whom you service?
Answer: “We are located in Bordeaux (FRANCE), but our first customers (advertisers) are within Europe. With the upcoming additional airlines we intend to develop in Asia, Middle East and Americas.”
6. Please more completely identify your “products” or services for our readers as we know you are developing some interesting IFE solutions?
Answer: “We supply destination related services: from informative content (destination guides) to destination services (taxi booking, hotel pre-checking) – when we have the opportunity to supply onboard aircraft equipped with connectivity. We have also a second activity, soon live on the first airlines, which is Digital Inflight Advertising. Please note that this latter mentioned product will be subject to a specific PR release when it becomes live.”
7. Can you now give our readers an updated airline/product picture?
Answer: “For the moment it’s Eurowings our launch airline for the interactive guides, and we also provide Iberia Express with destination related advertising offerings. We have currently 7 other airlines in process for product integration, among which, 3 of them will be unveiled before end of September.”
IFPL celebrated a major milestone this year supplying their two-millionth industry part to a key Original Equipment Manufacturer (OEM). Now in their 20th year of trading, IFPL reached their two-millionth unit, just four years after the first million, demonstrating their continued sustainable growth in leading the way in IFEC peripherals. Chief Operating Officer, Tim Young, proudly accepted the two-millionth unit from the company’s Head of Production, Marcus Baker. Tim says, “It is a testament to the whole IFPL team, that the two-millionth part followed so soon after reaching our first million. IFPL investments in quality systems, manufacturing and product development capability combined with the development and introduction of new NFC, USB, audio jacks and passenger control units, means that we aim to reach our three-millionth unit even sooner.” The innovative IFPL two-millionth unit is IFPL’s Noise Cancelling Audio Jack (p/n 1155). IFPL’s Integrated Noise Cancelling Audio Module (INCAM) technology is designed to minimize cabin background noise – ensuring that aircraft passengers enjoy a more relaxed and restful journey, while also benefiting from clarity of sound via the passenger Inflight Entertainment (IFE) system. Passengers may still use their own noise-cancelling headphones, however IFPL’s INCAM enables the airline to provide noise cancelling to all its passengers by simply relocating the costly and complex headset electronics into the jack module. Therefore noise-cancelling headsets are not required, only the addition of inexpensive microphones in the ear cups that are used to pick up the ambient noise. This improved technology enables all aircraft passengers to benefit from a more enjoyable and enhanced in-flight experience. The 1155 Noise Cancelling Audio Jack is part of an extensive range of IFPL products and IFEC solutions, which includes the new reversible USB power and data module, Dual-pin MagSignal audio and the latest in NFC contactless payment technology.
Honeywell has achieved final certification from Inmarsat for JetWave, the company’s package of exclusive hardware that will allow pilots, passengers, operators and maintenance personnel to connect to GX Aviation, the revolutionary new in-flight broadband service from Inmarsat. Users can consistently and more quickly surf the internet, check emails, stream music and videos, and shop online without drop-off throughout their flight, even when flying over oceans. The final type approval certificate confirms that the system functions as designed and completes the process to bring GX Aviation to the aerospace market. The certification centers on operation in all environmental conditions with Inmarsat’s Global Xpress (GX) satellite network, which comprises three satellites already launched and functioning. This ensures that passengers, pilots and other airline personnel have access to high-speed, consistent and reliable broadband service by GX Aviation on flights worldwide, with speeds similar to those experienced at home or in the office.
The Future Travel Experience Global show is “Vegas” on Sept 7 – 9 and you can get all the info here. Noted Daniel Coleman: “It has taken a lot of work, but I am very proud and excited by the plans for FTE Global 2016, with our valued event partners making great contributions to bringing the event to life: McCarran International Airport, APEX, ACC, AAAE and Airport Terminal of the Future.”
AeroMod International and SITAONAIR today jointly announce a partnership to install SITAONAIR wireless inflight entertainment (IFE) services on Philippine Airlines. The rapid installation program will see AeroMod International deploy a consistent cabin experience across Philippine Airlines fleet and implement the systems in record time. This industry leader in avionics and airplane structural modification and repair services commenced installation of the SITAONAIR wireless IFE system on Philippine Airlines’ Airbus A321 fleet in July. Under the program, Philippine Airlines will have one wireless IFE-installed aircraft returned to service every day. Market analysis by AeroMod reveals that only 13 percent of non-U.S. airlines have wireless IFE fully deployed. Despite this, a recent SITA survey of passengers worldwide showed IFE is now more commonly consumed via Wi-Fi on a personal device, rather than on the aircraft’s seat-back screen (46% vs 44%, with 10% using both). Additionally, two thirds (65%) of passengers would choose to access it via their own devices if wireless IFE was available. “86 percent of passengers take a smartphone onto a plane and they would prefer to also use them to access IFE. These networks therefore need to be highly robust in order to deliver HD quality video to all passengers,” said David Lavorel, CEO of SITAONAIR. “AeroMod has an enviable track record for installations that are both of exceptional quality and are turned around quickly, getting the planes back in the air as soon as possible.”
We wanted to point out one writer who weekly features the present and future of satcom usage and his name is Tim Farrar… a writer, speaker, and aficionado of that venue of connectivity. We thought you might find one chart that he has posted and since it talks about “who has what” in the satcom universe, you might find it interesting… a little bit of research on his site might also be useful… especially the SES chart he has included on the above mentioned link. But, there is a lot more there.
Global Eagle Entertainment has entered into a global distribution agreement between GEE’s Entertainment in Motion and The QYOU, a leading provider of curated and hosted online short-form content for the Video Everywhere age. The broad-based deal gives GEE and its affiliated companies access to The QYOU catalog and new production targeting distinct passengers with peppy morning, family afternoon and late-night styled content. The video segments will cover various categories including extreme sports, artist spotlights, dance, beauty, and comedy. Content will be accessible on airline seatback portals and personal entertainment devices enabled by airlines and cruise liners. The agreement grants exclusive and worldwide airline and maritime distribution rights, and non-exclusive distributions rights in other U.S. and Canada non-theatrical markets.
On another GEE front, Airlines for America (A4A), the industry trade organization for the leading U.S. airlines, today launched a new interactive data dashboard designed to provide the traveling public with access to aggregated flight operations information for U.S. airlines and airports across the country. The dashboard, displayed at airlines.org, was produced in partnership with Global Eagle Entertainment Inc. (GEE) and will provide the current operation status for the top 30 U.S. airports by passenger volume.
A4A partnered with GEE to develop this dashboard as a resource for industry partners and others who have a need for aggregated on-time performance data at the airport level or based on current weather patterns. The dashboard, tapping into GEE’s unsurpassed aviation data analytics capabilities, is complete with scroll-over maps, real-time flight departures, completions, cancellations, on-time performance and weather conditions at the national and local airport level. This new resource also provides a detailed, rolling 30-day analysis of completed and canceled flights. GEE’s solution will enhance this offering by adding current analysis tools of all U.S. flight operations.
- Airlines invest to keep passengers connected on the ground and in the air
Beijing, China | July 27, 2016– Airline passengers in China are heavy users of technology both in their everyday lives and throughout their travel journeys. Nearly one quarter perceive themselves as ‘hyper-connected’ – they value efficiency and use self-service technology more frequently. Airlines are meeting their needs with 80% adopting connected aircraft and 100% investing in mobile-based services and the Internet of Things.
In the 2016 SITA Passenger IT Trends Survey, conducted across China and representing almost 60% of the country’s passenger traffic, IT provider SITA analyzed the behavior of four different types of passengers. The Careful Planner, Pampered, Hyper-Connected and Open-Minded Adventurer profiles each uses technology in different ways. China has the highest proportion of ‘hyper-connected’ passengers worldwide with 24% compared to the global average of 14%. These passengers tend to use technology, such as mobile devices to book, check-in and manage their trip, more frequently than the other profiles.
Airline passengers across the globe are so comfortable with technology today that they are choosing to use it rather than interacting with people. This is particularly evident in China where SITA reports 98% of passengers carry at least one mobile device and 49% carry a tablet. They also score very highly on an index of online and mobile service usage in their everyday lives at 7.1 out of 10 and increasingly are using mobile services for travel. Today nearly 17% of these passengers check-in using a mobile app and airlines are predicting a jump in adoption over the next three years.
Having the ability to make the passenger experience a fully-connected one with connectivity on the ground and in the air is vital. Today Chinese airlines are leading the adoption of connected aircraft because of their comparatively modern fleets. In fact, 80% of Chinese airlines already fly, or are just taking delivery of connected aircraft versus a 45% global average.
May Zhou, Vice President, SITA China said: “In today’s connected world of travel passengers prefer to use technology. SITA’s research shows that they expect to be connected and have services delivered to their mobile devices at every step of their journey, including during their flight. Today we see that airlines in China are responding to the needs of these ‘hyper-connected’ passengers by focusing their investments in connected aircraft, mobile-based services, and the Internet of Things. With this strategy they can meet passengers’ growing demands for information and services to their mobile devices.”
SITA’s survey shows that 40% of Chinese airlines believe that the key benefit of connected aircraft will be improving the passenger experience and 100% plan to invest in wireless in-flight services for passengers over the next three years. Already in China 58% of passengers use their mobile devices onboard for in-flight entertainment.
The ‘Internet of Things’ (IoT) is also high on the agenda of airlines in China with 100% planning to invest in IoT over the next three years and 78% are planning major programs. Currently the only IoT initiative already implemented at Chinese airlines is fuel/engine monitoring and this by just 10% of airlines. The main areas of focus over the next three years are smart bag tags, asset tracking and monitoring the aircraft cabin environment.
Seoul, Korea | July 14, 2016– Asiana IDT, the IT service provider and affiliate of the Kumho Asiana Group based in Korea, today announced a partnership agreement with global travel technology provider SITA. Together the partners will deliver world-class solutions and customer services to airlines and airports in Korea and across Asia.
SITA is the world’s leading specialist in air transport communications and information technology. This strategic partnership will see its extensive portfolio of solutions for passenger management, cargo, government, and communications and infrastructure services provided to Asiana IDT’s airline and airport customers. SITA’s technology solutions will be fully backed by the extensive regional expertise of Asiana IDT.
As part of the agreement all customers will also benefit from SITA Global Services. This 24/7 customer services organization is unique in the air transport industry having a single global team of 2,000 people spread across the world and available ‘on the ground’ for SITA customers.
Han Chang Soo, President and CEO of Asiana IDT, said: “This new partnership with SITA will allow us to provide our airline and airport customers with the perfect blend of Asiana IDT’s regional expertise and SITA’s renowned global solutions and delivery of world-class customer service. This is the ideal combination for Korea’s air transport industry which is looking to expand its international business and to operate on a global level.”
Ilya Gutlin, SITA President, Asia Pacific, said: “South Korea has a clear focus on developing its tourism industry so it is appropriate that SITA has partnered with Asiana IDT during the 2016-2018 Visit Korea Year program. Together we can support the airlines and airports of Korea to use world-class technology to transform the passenger experience and innovate for the future of the Korean air transport industry.”
Asiana IDT’s parent company, Kumho Asiana Group is one of the largest conglomerates in the Republic of Korea, with affiliated companies and subsidiaries in aviation, construction, transport, logistics, manufacturing, civil engineering, finance and leisure sectors. Subsidiaries in the aviation industry include Asiana Airlines, Air Busan, Asiana Airport and the new low cost carrier Air Seoul, which is due to begin operations over the coming months.
- Data from thousands of aircraft, keeping 150,000 people in the air at any one time, collated and distributed by AIRCOM FlightMessenger
Geneva | July 5, 2016– Rolls-Royce has selected SITAONAIR’s AIRCOM® FlightMessenger to collate and distribute Engine Health Monitoring (EHM) data from its engines, which fly on over 6,000 aircraft and collectively operate for over 100-million hours per year. As part of its 24/7 monitoring service, Rolls-Royce will use the EHM data distributed by FlightMessenger to anticipate any maintenance needs and maximize the operational life of its engines.
Rolls-Royce engines intelligently collect and analyse data during flight. This data is then transmitted to Rolls-Royce to support its TotalCare® Service Solutions. Across the engine fleet this data amounts to thousands of messages per day. Rolls-Royce wanted a single system to receive and distribute these messages to its analytics and operations teams. FlightMessenger from SITAONAIR was selected to meet this demand.
FlightMessenger is an integral component of a suite of products based on the AIRCOM Platform, which has been adopted by more than 100 airlines to host and process important data points for their flight operations.
The service operates alongside AIRCOM FlightTracker and FlightPlanner. The technology enables the processing of aircraft data in a harmonized, central and secure way, allowing airlines and industry manufacturers to improve operational efficiencies.
“Operational engine data provides both specific details to enable us to anticipate any maintenance needs with individual engines, and information that allows us to track performance trends across all our engine types,” said Nick Ward, Rolls-Royce, Product Manager, Predictive Equipment Health Management.
“With over 400 airline and leasing customers with engines fitted on thousands of aircraft, we have to manage billions of data points on-board per flight. FlightMessenger gives us the ability to receive and distribute transmitted summaries of all that information in the most efficient way. We then apply our analytics and draw insights from this data to provide our customers with informed decisions that improve their operations.”
AIRCOM Server FlightMessenger is hosted in SITA’s dedicated Air Transport Industry Cloud, a global infrastructure that is connected to 380 airports, 17,000 air transport sites, and 15,000 commercial aircraft.
“The aviation industry is facing several challenges relating to data from new-generation aircraft, and this new agreement with Rolls-Royce cements SITAONAIR’s position as a trusted provider capable of supporting every aspect of aircraft connectivity,” said David Lavorel, CEO of SITAONAIR.
“By optimising the collection of data, Rolls-Royce and airline engineers will be able to organise the maintenance and servicing of their engines more efficiently to make better use of the aircraft’s time on the ground.”
The AIRCOM ServerPlatform lies at the heart of SITAONAIR’s connected aircraft strategy. Through the neutral and sensitive data processing platform, SITAONAIR’s integrated applications play a key role in delivering real value through a more effective transmission of aircraft data across multiple fleet types, not only to airlines but the wider aviation industry.
- SITA-operated center is key to managing airline’s reservations across 13 destinations
Baghdad, Iraq | July 4, 2016– With the help of global aviation IT provider SITA, Iraqi Airways has opened its new reservation contact center in Amman, allowing the airline to better manage its reservations across 13 countries. The center will be operated by SITA.
As the airline continues to rebuild its international business, it requires reliable infrastructure that allows it to manage it reservations globally and at home from a single reservation center. It also needs to accommodate a growing demand from passengers for multi-channel support, including voice, email and chat.
Leveraging SITA’s Unified Communications portfolio has allowed the airline to consolidate voice, data and audio into one platform while the cloud-based infrastructure delivers secure, reliable connectivity which effectively links the airline to its far-flung destinations. With SITA’s global presence in more than 200 countries and territories as well as more than 1,000 airports, it was possible to connect all 13 destinations seamlessly to the central reservations center.
Having SITA’s Horizon® Passenger Management & Distribution system already in place, Iraqi Airways was also able to integrate the new center with the airline’s reservation, ticketing, e-commerce, inventory and departure control systems. Using a new-generation graphical interface, agents are quickly and speedily able to make or change bookings.
As part of the management agreement, SITA recruited all agents and trained them to use the various elements of the passenger services system.
Osama Al Sadr, CEO of Iraqi Airways, said: “As we continue to expand of our network across the globe, we needed a world-class reservation center that could assist our passengers across our network 24/7. SITA was able to quickly provide us with a global presence with a fully-trained team. It also ensured that the center was able to accommodate our future growth as our network and operation continues to expand.”
Hani El-Assaad, SITA President, Middle East, India, and Africa said: “SITA’s global presence and infrastructure made it possible to quickly develop a reservation center to support Iraqi Airways’ international network expansion. We understood, as an emerging airline, they needed a solution that was both world-class and efficient. That helped us deliver a solution that fits and supports their business.”
The reservation center will be manned by agents who are able to assist passengers in English, Arabic and Kurdish.