Vision-Box has just implemented a paperless biometric self-boarding
solution to expedite passenger flow and improve traveler experience


Princeton, NJ | December 20, 2017–
Los Angeles Airport is trialing an advanced biometric self-boarding solution by Vision-Box to clear travelers flying out of the USA in a contactless, quick and secure way.
The new passenger flow solution allows travelers to board their aircraft in just a few seconds simply by looking into a high-resolution face capture system at the traveler- friendly flow-control gateway. No need to present their travel document or boarding pass anymore. The system deployed by Vision-Box captures a live, high quality image of the traveler’s unique biometric facial traits, for US Customs and Border Protection to match it against the passenger’s file containing the digital facial token captured at the initial immigration process. This process permits as well to virtualize the process of sending the boarding-pass details to the Airline Departure Control System, using face as a token to reconcile the passenger and his flight. After assuring the identity and eligibility of the passenger on that specific flight, the gateway then opens and the traveler can swiftly board the aircraft.

The solution combines an effective human-factor centric design along with key security features, such as biometric data capture of superior quality in a complex environment in seconds. This combination consequently delivers high-performance reliable match against the authorities’ biometric database, pre-processed by Vision-Box anti-spoofing and liveness checks technology. In spite of the fact that the solution is ready to rely solely on biometrics, it accommodates other possible workflows that include boarding-pass scan, seat re-assignment or multiple additional verification modalities.

Security, safety, efficiency, and a unique, traveler-centric experience are the cornerstone of the project developed in the scope of a partnership between LAX and Vision-Box, supported by US Customs and Border Protection Agency under the umbrella of the US Biometric Exit trial program. British Airways was the first airline to begin expediting boarding procedures using the new contactless technology.

Justin Erbacci, chief innovation and technology officer at Los Angeles World Airports (LAWA), the airport oversight and operations department, said, “This industry-first deployment of innovative solutions from the US Customs and Border Protection and Vision-Box, shows the amazing potential of using biometrics to speed up the boarding process while maintaining safety and security. We have been very impressed with the results thus far, and love to see the passengers’ excitement at being some of the first in the world to use facial recognition”.

Miguel Leitmann, Chief Executive Officer and Founder at Vision-Box explained the reasons for success: “Vision-Box made use of state-of- the-art biometric technology, able to deliver high quality data that drastically enhance matching accuracy, sustained by in-house developed Deep Machine Learning engines for superior facial capture. The results present a solution that addresses current security, efficiency and flow-control challenges in a relevant, revolutionary way. We are very proud to have come up with an industry- changing solution that all stakeholders involved in the process rely on. In the end, it’s about collaboratively raising the security and efficiency standards while eliminating obstacles from the traveler’s way, offering frictionless interactions and the best experience to guests until they’re comfortably seating in the aircraft.

The new contactless platform has been installed on three stands of Tom Bradley International Terminal at Los Angeles Airport and will be tested by a number of other airlines after New Year’s Eve.

  • Passenger experience improvements the goal for airport’s trial

Melbourne | June 7, 2016– Melbourne Airport continues to improve passenger services with a recent trial that has included self-service boarding with global travel technology provider SITA. The airport is focusing on using technology in new ways to improve processes to make the journey smoother for its passengers and the airlines that serve them.

Melbourne Airport’s passenger improvements are underpinned by SITA’s common-use platform, which has successfully delivered self-service check-in kiosks and automated bag drop throughout the airport. The self-boarding gates are the next step in delivering a highly efficient self-service passenger experience and reducing the cost of operations for the airlines using the airport. This is one of the six areas of a passenger’s airport journey in IATA’s Fast Travel program which aims to save the industry up to US$2 billion annually.

Over a three-month period, SITA worked with the airport to analyze the potential improvements that self-boarding gates can provide. Together, SITA and Melbourne Airport have implemented a self-boarding gate in T2 International which allows passengers to simply scan their boarding pass to gain access to the aircraft. Speed of processing, passenger perception and accuracy will be measured as the airport evaluates the benefits that self-service boarding offers passengers, airlines and Melbourne Airport.

Ilya Gutlin, SITA President, Asia Pacific, said: “SITA is committed to our technology partnership with Melbourne Airport which allows us to explore the potential benefits of services and plan the ideal solution implementation with the airport team. Moving forward, we are exploring how technology and innovative services can further improve the passenger experience and operations at Melbourne Airport.”

Initial results of the self-boarding trial are positive with passengers showing strong interest and approval of boarding the aircraft by scanning their own boarding pass. The final results will now be analyzed by the SITA and Melbourne Airport teams.

This initiative is part of the overall airport development to enhance the experience for the 30 international airlines and more than 32 million passengers who currently use it.

“As Melbourne Airport focuses on optimizing the efficient use of assets, technology and innovation play an increasing role in providing better customer service,” Melbourne Airport Executive Planning Michael Jarvis said.

“Working closely with expert vendors and service providers, like SITA, facilitates the testing of world-class solutions at Melbourne Airport and allows our passengers to be among the first to experience leading-edge technology that will improve their experience.”

Passenger numbers are expected to double to 60 million by 2030.