First Impressions of APEX EXPO 2019 in Los Angeles

IFExpress is back from a week in sunny Los Angeles, California where many new developments in the IFEC arena were on exhibit at APEX EXPO 2019. As we mentioned to many of you during the show, 2019 has predominately been a ‘step change’ year; however, there were a few exceptions, which we will cover in upcoming issues of IFExpress. But here are a few trends and highlights from last week’s exhibition.

One of the primary discussions during APEX was the need to assure the quality of service the passenger experiences while inflight. Much of this discussion focused around IFEC, especially, the quality of Wi-Fi and streaming content as well as data. The size of the pipe to/from the aircraft does not necessarily determine what the quality of the experience will be for the passenger. Think about your recent experience at a hotel. Many times the routers are bogged down with too many residents connecting to their nearest node, resulting in slow internet speeds. In fact, many times it is difficult to do simple email, not to mention streaming video and this is on the ground! This is where intelligent allocation comes in to play with the Wireless Access Points – an area that several IFEC hardware providers have tackled head on.

Having said that, another area of concern that has, and will continue to be, voiced was the issue of privacy and security around the individual traveler’s personal data. This translates to the need for an increasingly cybersecure system. Last week, we did see an increase in the number of companies addressing the issue of cybersecurity within the aviation sphere. At APEX there were several software security specialists working in conjunction with hardware manufacturers to layer security software within Wireless Access Points (WAPs). As an industry, both the airlines and the IFEC vendors are continuing to focus on the issues of hacking and maintaining the passengers’ faith and trust that their personal information is secure. This is an issue that is here to stay.

On another note, further developments were on display that included LiFi (a mobile wireless technology that uses light instead of radio frequencies to transmit data), which we had seen for the first time at APEX 2018 in Boston. Some companies are looking at using this innovative technology for streaming content to passenger devices, while others are exploring what opportunities this technology provides for uploading/downloading data to/from the aircraft on the ground. One thing is for certain, LiFi is here to stay and this is a technology that we will see implemented in our industry in the near term.

Some major advancements have been made in the area of satcom antennas since AIX 2019. We were very impressed with the new antenna development project from Safran Passenger Innovations (formerly Zii). IFExpress first caught a glimpse of the antenna in April at AIX 2019. Destined for delivery in 2021, this antenna will be approximately 35 kg – roughly 2/3 lighter than today’s antennas and will have a smaller foot print and lower profile! We will be covering more from the SPI booth in a later issue. But we foresee smaller, lighter, and more dynamic antennas as a much-needed industry trend.

in abundance at the show, were 4K displays but the real issue is 4K content – its availability and whether or not the movie houses will approve the onboard IFE systems to run them! More on this to come as well. Also, regarding content, Touch and Castlabs announced a joint-venture (ABOVE) to move the passenger entertainment supply chain to the cloud. This is an open, standards-based platform for the encoding, storage and distribution of encoded video and related metadata through cloud-based services. This JV has the potential to revolutionize content processing, approval and delivery workflows, while increasing efficiencies and functionality.

Another area that continues to gain traction within the industry is the concept of health and wellness. This is a definite growth area with airlines and vendors embracing it. The continued desire of the airlines to engage their passengers with technology and services that meet their expectations and ease the stress of the travel experience is here to stay. One IFEC supplier said, “Imagine getting off a long-haul flight and feeling better than you did when you boarded!” Lofty expectations and it remains to be seen whether or not this objective will be achievable. However, these applications will certainly help, not hinder, the travel experience.

None of the aforementioned would be possible without the new, massive solid-state drives that are embedded in today’s IFEC in conjunction with the proliferation of installed connectivity services, artificial intelligence and biometrics. As these four technologies evolve in the IFEC industry the amount of data that can be garnered about each individual traveler and their expectations will result in a tailored travel experience from the moment the ticket is booked, throughout the journey itself, until the passenger reaches his/her destination. The industry has long talked about touching the end-to-end passenger experience and how it will facilitate the airlines ability to meet, and possibly exceed, expectations of those utilizing their services whether it be for leisure or business travel. It is the belief of IFExpress that we are finally on the cusp of being able to deliver on that promise.

Over the next few weeks, our publication will review what we had the opportunity to see and experience during APEX EXPO. We will start with some highlights from the Thoughts and Leadership Conference on Monday September 9, as well as, some of the afternoon’s information tracks. During the following weeks we will do a deeper dive into the interviewed companies and their technologies. As always, thanks for subscribing and reading IFExpress!

APEX/IFSA AWARD WINNERS

Members of the Airline Passenger Experience Association (APEX) and the International Flight Services Association (IFSA) honored their peers as they celebrated the top innovators from airlines and vendor partners around the globe during the inaugural APEX/IFSA Award Ceremony. Winners were announced Monday evening (9/9/19) during the ceremony at APEX EXPO. “APEX is proud to highlight the most innovative approaches to business in passenger experience from our member airlines and vendors. We honor these organizations who have shown exemplary dedication and innovation to advancing the passenger experience,” says Maura Chacko, co-chair of the APEX Awards Committee.

Winners were determined by industry and media judging panels.

APEX Award Winners are:

Fiji Airways – Best Lounge Innovation: Fully Qualified Nannies at Fiji Airways Premier Lounge
SriLankan Airlines – Best Marketing Innovation: Spirit of SriLankan Airlines & The Magic of Vesak
VT Miltope – Best Inflight Connectivity Innovation: Securing Wireless Cabin Networks for the Future
American Airlines – Best Inflight Entertainment Innovation: Calm on American Airlines

Newcomer of the Year Award Winner is:

Flight Center Instituto de Aviación – Flight Attendant VR Training Program

IFSA Award Winners are:

American Airlines – Best Inflight Food or Beverage: Zoës Kitchen Partnership
Clip Limited – Best Onboard Amenity: JetBlue Mint Kits

New this year is the APEX/IFSA Awards for Best Cabin Innovation and Best Product or Service. These awards recognize outstanding achievements in creating a thoughtful new cabin environment and innovations in passenger comfort, including seats, design, lighting, temperature control, air quality and more.

APEX/IFSA Award Winners are:

Astronics – Best Cabin Innovation: Intelligent Bin Solution/Smart Aircraft System
Air New Zealand – Best Product or Service: Skycouch Improvements

2020 APEX + Crystal Cabin Award Winner is:

AIRBUS – Best Customer Journey Experience: Connected Experience

Life Time Achievement Award Winner is:

Brinder Bhatia (see photo in right hand column)

AIRBUS

Comlux placed a new order for an ACJ320neo, re-affirming its role as the largest single customer for the aircraft and taking its total orders for the type to four. The deal means that Comlux has now ordered a total of 20 Airbus corporate jets. Cabin outfitting will be done by Comlux Completion in Indianapolis. Corporate jet orders and commitments for A320neo Family-derived aircraft now total 15.

OTHER NEWS

How about an airplane with a 385 ft. wingspan? Meet the Stratolaunch, the world’s largest airplane
“The only way to see the solar system is to build one” – so they did! (109) To Scale: The Solar System – YouTube This is way cool and tells it like it is!
Google Translate is one of coolest apps you need if you travel. The app allows photoing the foreign text, as well as, entering the data to translate. While Internet connections are required, they now have a downloadable Spanish version, at least for your phone, and, it works on the connected computer too! Google Translate With our iPhone, we just searched for Google Translate at the app store.
If you could be interested in learning more online, you might try MOOC – 3,700+ MOOCs (Massive Open Online Courses) Getting Started in September: Enroll Today | Open Culture Note: they have thousands of courses listed from all over the world.
Dynamic pricing in the airlines industry is very interesting – (109) Dynamic pricing in airline industry: why flight fares constantly change – YouTube
Here are 21 photos of inflight craziness and we wonder how many you have seen (or done)? 21 Photos Published by a Former Flight Attendant Show the Extravagant Passengers You Can Find Onboard
Seeing-eye horse allowed on airplanes. No. Yes they are! Mini horses make great service animals — and now they’re allowed on planes – Vox
Here is a wonderful website that shows the realtime airplanes inflight over your location worldwide! Flightradar24: Live Flight Tracker – Real-Time Flight Tracker Map
We don’t know how accurate this website is, but if you need a wireless internet connection at the airport (and password), you might try this one: Wireless Passwords From Airports And Lounges Around The World – Google My Maps
You tell us about this one?
Flipboard! Sign up, choose your interest – It’s Free! Cover Stories
Boeing’s China Aviation Problem (video) – (109) Boeing’s China Problem – YouTube

Posted by Patricia on Tuesday, September 17, 2019 at 7:23 pm
Filed under Hot Topics · Tagged with Airlines, APEX, Awards, Connectivity, IFE, IFEC, IFSA, passengers, Security

Thales Reinvents the Infligth Experience with Best and Most Secure 4K Technologies

Paris Air Show | June 18, 2019–

Thales’s latest 4K displays include the highest security level solutions enabling streaming of premium UHD content from Hollywood Studios to passenger screens.
Thales’s solution uses Variable Bit Rates (VBR) technology with bit rates up to 40+Mbps, providing video quality 10 times better than traditional IFE systems.
Emirates’ passengers traveling on their future 777X fleet will be first to enjoy this immersive 4K viewing experience.

Thales will be the first IFE supplier to deliver 4K screens to the full cabin and its latest technologies guarantee the best 4K inflight entertainment experience on the market. As the launch customer, Emirates’ passengers traveling on their future 777X fleet starting in 2020; will enjoy an immersive 4K viewing experience.
Powered by unmatched processing capability, Thales’s new 4K passenger GUI brings an impressive cinematic intensity on every screen.
Thales’s solution complies with the Studios highest security level standards using professional grade Digital Rights Management (DRM) and hardware level encryption within each screen. This technology combines software and hardware components representing a true forward-looking investment and opening the gateway to access premium UHD content in the cabin.
Thales has worked with Hollywood movie studios to define and implement the optimum bit rates to display 4K content in an IFE environment. The solution uses Variable Bit Rates (VBR) encoding technology with bit rates up to 40+ Megabits per second (Mbps) providing exceptional video quality that is 10 times better than traditional IFE systems and streaming platforms. With the pairing of global Ka-band connectivity and latest IFE technologies, Thales will provide a transformational experience for passengers wherever they fly.

Posted by Patricia on Tuesday, June 18, 2019 at 3:07 pm
Filed under News Releases · Tagged with 2019, Air, IFE, Paris, Security, Show, Thales

Thales InFlyt-360 Select Launch Customer and Their Acquisition of Gemalto

The acquisition of Gemalto was the prime focus of Thales during AIX. “This is a special day for Thales,” said Philippe Carette, Thales InFlyt Chief Executive. The 4.8 Billion euro acquisition of the digital security provider provides the company with a strong role in digital security that will cover the entire credit card chain in the digital world – everything from data generation, to the real-time decision report will come under their blanket. With regards to the IFEC space, it specifically brings additional capacity to the passenger experience and personalization. Facial recognition/identification is a prime example. “Our customers are looking more and more at digital platforms and digital transformations,” said Carette. “Since 2014 Thales has heavily invested in digital transformation, this includes cyber security. In fact, we have roughly invested 7B Euro. Airlines are more and more seeking solutions beyond IFE and this includes security.” Carette went on to say that this acquisition represents a series of highly complementary technologies and competencies across Thales’ five vertical markets: aerospace; space, ground transportation; digital identity & security; and defense & security.

At AIX, the Thales booth showcased the company’s vision of the digital passenger journey, focusing on the value-add for the passenger. One of these focal points was identification. Thales looked at the IFE and the seat with the focus that each passenger is unique. They are working on linking the crew application with the IFE system in order provide the cabin crew with some very specific information about the passenger in order to ease the workload of the crew and enhance the passenger journey in the process. All of this is being facilitated by the capabilities that Gemalto brings to the table. Thales products like Digital Wallet and AirFree are examples that enrich the passenger experience and journey.

Some developments to keep an eye on from Thales over the next 6 – 9 months include InFlyt-360 Select passenger interface’s entry into the marketplace. Select includes a targeted advertising service, as well as, a new IPTV live television offering and a voice-over-Wi-Fi telephone service (of course this feature isn’t available in North America!). During the press conference, Thales InFlyt Experience VP of Marketing Richard Perrot said, “This will provide a near Netflix-like experience.” And Perrot claims the integrated targeted advertising aspect will purportedly “multiply the revenue generation potential by a factor of six.” IPTV uses GX Aviation connectivity from Inmarsat and will feature 8, 10, or 12 channels of live TV on the aircraft. The company also announced that the launch customer for the product is Spirit Airlines.

IFExpress believes that the rest of 2019 will be significant to watch from a development standpoint. Bringing Gemalto into the mix and the roll out of the InFlyt-360 Select product are critical and it is crucial that Thales hits these milestones over the coming months. The next 6-7 months are going to be exciting indeed!

IFPL

IFExpress received the following note from Geoff Underwood of IFPL. “I wanted to inform your readers of a change in our senior management team. On 31 May 2019, Tim Young will retire from the position of Chief Operating Officer. Tim has worked with IFPL since 2010 and undertaken the role of COO since January 2013. I wish Tim well for the future. Replacing Tim as COO is Neil McGregor who joined IFPL on 24 April. A comprehensive process of handover is currently underway to ensure that Neil is fully up to speed by the end of May. Neil has a first class honours degree in mechanical engineering and very extensive Lean / CI experience most notably with Caterpillar. Please join me in welcoming Neil to IFPL.”

GOGO

Gogo a global provider of broadband connectivity products and services for aviation, announced it will install a third 2Ku system on an Airbus A319 business jet operated by K5-Aviation, an operator of ACJ aircraft. The installation will be the first to be done on an Airbus ACJ319neo, and it is scheduled to be completed this summer. The installation design and system integration will be managed by Fokker Techniek B.V. under its ACJ319 EASA STC, and will be completed at its facilities in Woensdrecht, The Netherlands as part of the green ACJ319neo aircraft VIP completion. Gogo’s 2Ku technology is the leading in-flight connectivity technology available to business aviation customers flying larger private aircraft and on commercial airlines operating globally. Gogo’s 2Ku technology delivers industry-leading performance globally with peak antenna speeds of 70 Mbps – enabling passengers to do the same online activities while airborne that they do on the ground. For business aviation, that means live video conferencing, fast Internet browsing and streaming video. 2Ku is designed to take advantage of innovations happening in space and is compatible with newer high-throughput and other anticipated satellites, which means that the technology and user experience can continue to improve without the need for invasive changes to the aircraft. This flexibility means Gogo’s customers can be confident the system is future ready and ahead of the curve from a technology perspective. Gogo has more than 1,100 2Ku aircraft online and has a backlog of approximately 900 2Ku aircraft across 18 of the largest airlines around the globe. 2Ku remains one of the most successful in-flight connectivity products ever developed.

AIRBUS

Airbus celebrated the delivery of its 12,000th aircraft ever in its 50-year history. The aircraft was an A220-100, assembled in Mirabel, Canada and handed over to U.S.-based Delta Air Lines. The aircraft is the 12th A220 delivered to date to Delta Air Lines since the carrier received its first A220 in October 2018. The A220 started scheduled service with Delta in February 2019. Delta is the first U.S. airline to operate the A220 and is the largest A220 customer, with a firm order for 90 aircraft. This milestone delivery of a Canadian-made Airbus aircraft to a U.S.-based airline highlights the growing presence of Airbus in North America. Since Airbus’ leadership of the A220 program became effective on July 1st 2018, ground was broken in January this year in Mobile, Alabama for the construction of a second A220 final assembly line, set to start deliveries to U.S. customers in 2020.
Four Seasons Hotels and Resorts has chosen the A321LR as its private jet for luxury worldwide travel, launching a new role for the Airbus corporate jet family. The aircraft will enter service in 2021. Airbus’ A321LR is one of the newest aircraft in its NEO[1] family, and features new engines and wingtip-mounted Sharklets – as well as extra fuel tanks in the cargo-hold. These features give the A321LR the efficiency and range to fly nonstop to landmark sights around the world, while maintaining the ability to land at nearby airports. The Four Seasons Private Jet experience defines modern luxury aviation, encouraging meaningful connections between people and places while delivering a seamless and highly personalized journey,” says Christian Clerc, President, Worldwide Hotel Operations, Four Seasons Hotels and Resorts. “Building on the tremendous success of our Private Jet program to date, with consistent sell outs, wait-lists, and near perfect guest satisfaction rates, our drive to continuously innovate and push the conventional limits of travel has led to this new opportunity to experience Four Seasons like never before.”
The German government has placed a firm order for three ACJ350-900 XWBs, becoming the first government customer for the type, which has already been ordered by private customers. The aircraft are destined for a mix of government, troop transport and medical evacuation roles. Delivery of the first aircraft is planned for 2020, and the other two in 2022. Cabin outfitting will be facilitated by ACJ’s Easyfit cabin-outfitting concept, which features pre-installed attachments and standardized interfaces that greatly simplify installing walls and furniture in a carbonfibre fuselage. The A350 XWB is the first Airbus aircraft to feature a carbonfibre fuselage and wings, which are immune to fatigue and corrosion, as well as saving weight. Its technological features also include the greater comfort of a lower cabin-altitude, simpler and faster transition-training for pilots through the newest version of Airbus’s common cockpit, and aerodynamically efficient wings that adapt their shape in flight. Total A350 XWB orders stand at around 900, more than 250 of which are already in airline service.

Editor’s Note: As the technical, FAA, and PR challenges face Boeing on the recent impacts of the two B737 MAX accidents, we see a few issues facing Boeing and the FAA in the future:
1. Boeing might have to place a new president in the Airplane Company that has been dotted lined to Muilenburg (President, Chairman and Chief Executive Officer of The Boeing Company) who has experience and is very technical!
2. The FAA and Boeing will see management and structure changes as a result, especially with product design review.
3. This situation is going to have management, legal and financial ramifications that exceed earlier expectations.

OTHER NEWS

Need some old-airline-headphone-two-prong-adaptors? Amazon.com: Valefod 4-Pack Airline Airplane Flight Adapters for Headphones, Golden Plated 3.5mm Jack: Gateway
You might check out Trips on Google – they now help you with going, where to stay and what to see – Google And, here is a story about it – Google Travel Is Now One Step Closer to One-Stop Shopping – Skift
You might want to stay up on Wi-Fi developments like WiGig, HaLow, New Spectrum, PassPoint and more! Industry Voices—Lowenstein: With all the attention to 5G, don’t ignore Wi-Fi | FierceWireless. And while we are on the subject, NASA says 5G in the US might interfere with weather forecasting – Citing concerns from NASA, senators urge FCC to rein in 5G expansion | ZDNet
Off to Hawaii in 1950, it’s a real trip like today – NOT!
Wanna learn how to initialize neural networks. Well, it is not easy but if you must, here is a good link. Good luck!
This is not IFEC but the folks at INSIDE AI wrote something we had not heard and our gamer readers might have not as well: “Originally, the game was named “Puck-Man” but when it was time for the game to be marketed and released in the U.S. on the Atari and Commodore computers in 1982, executives thought the Japanese name sounded way too similar to another profane four-letter word. This cause “Puck-man” to undergo a name change to Pac-Man.”

Posted by Patricia on Tuesday, May 21, 2019 at 7:25 pm
Filed under Hot Topics · Tagged with Aviation, Connectivity, IFE, IFEC, passengers, Security

PAX TECH HACK Winners Highlight the Future of Technology Onboard

April 15, 2019–The organisers of Passenger Technology Solutions (PTS), which returned to the Hamburg Messe 2-4 April 2019 during Passenger Experience Week, have today announced CloudLounge and BudJet as winners of its inaugural PAX TECH HACK, which saw around 50 international developers and innovators battle it out for their share of the €10,000 prize pool.

The PAX TECH HACK, backed by supporting organisation IATA, asked participating developers to respond to one of two challenges: the Inflight Passenger Community Challenge or Boost Airport Retail Challenge. After a short welcome and introduction to Passenger Experience Week, 12 teams were formed with developers uniting to combine ideas before undertaking 48-hours of non-stop coding on the PTS show floor.

Winners of the Inflight Passenger Community Challenge, CloudLounge, included first-time hackathon participants Tugberk Duman, Minja Silvennoinen and Tatjana Förster. Together they created an easy-to-use personal networking experience that enables passengers to use an IFE camera or QR code to join the virtual lounge of a fellow traveller.

Speaking about the win, Tugberk Duman said: “It’s a great feeling to win, especially as a team of three when we’re competing against larger teams of developers and designers. We had a good focus throughout the challenge and clicked as a team. We believe the world is moving forward and instead of creating more Apps for our personal devices, we can make use of the industry’s existing infrastructure.”

Team BudJet, which included developers Evgeny Becker, Peter Martischka, Simon Hanke, Lukas Antesberger and Natalie Moschner were chosen as winners of the Boost Airport Retail Challenge for their solution which matches passengers with products available at an airport based on a designated budget. The App helps passengers navigate through an airport passing by shops of interest, helping maximum their time at the terminal, while driving revenue opportunities for retailers.

Speaking about the winners, expert panellist Sylvain Guilbon, Head of Customer Program Management, SITAONAIR, said: “As judges, what impressed us the most was the level of professionalism and quality brought to the final project presentations, after 48 hours of non-stop work. The presentations were not only polished and thorough, but took into consideration prototype functionality and clearly identified the pain points that the projects would address, as well as the potential business models to bring these ideas to market.

“Both teams addressed specific use cases in the passenger journey with an innovative approach and clear, concise, yet out-of-the-box, thinking. Being focussed on safety, first and foremost, the aviation industry tends to move at its own pace. It’s fantastic to see game-changing ideas like these that can enable air transport to be, not only safer, but faster and more enjoyable.”

Guilbon was joined by fellow expert panellists Pierre Charbonneau, Director, Passenger Experience & Facilitation, International Air Transport Association (IATA); Dr Stathis Kefallonitis, Founder & President, branding.aero and Noesis Analysis Labs; and Katie Murphy, Portfolio Director, Passenger Experience Week.

Speaking about the PAX TECH HACK, Pierre Charbonneau said: “I believe this industry has a unique edge over many others in the fact that most people travel for business or pleasure, and everyone has their own view of what could be improved. The next generation of aviation professionals are increasingly immersed in technology, and by working with digital suppliers and software developers, the pool for which new ideas can be facilitated is unlimited. Initiatives like the PAX TECH HACK are crucial in helping to stimulate innovation for the industry.”

Archana Sharma, Exhibitor Director, Passenger Technology Solutions, added: “All of our PAX TECH HACK developers deserve a huge round of applause for their hard work and determination. The solutions presented provided a unique insight into the opportunities offered by technology and a glimpse into the future of the passenger journey and what we can expect to see onboard.”

Passenger Technology Solutions returns as part of Passenger Experience Week 2020 from 31 March – 2 April to provide a platform that enables those responsible for cabin design, in-flight entertainment, connectivity, technology, passenger comfort, travel catering and onboard retail to deliver on the demands of the 21st century passenger.

For more information visit: https://www.passengertechnologysolutions.com.

Posted by Patricia on Tuesday, April 16, 2019 at 3:05 pm
Filed under News Releases · Tagged with Airlines, Aviation, cybersecurity, passengers, Security

IdeaNova’s New Content Security Solution and Other Industry News

Before we get started on IdeaNova’s new content security solution for aircraft entertainment data we should tell our readers that as inflight entertainment content is getting to be higher quality, as you might guess, movie providers are getting more concerned about hacking and content copying because they have a lot invested in it. Thus, the value of secured DRM is a bigger deal, and security solutions are what will provide travelers with newly released content. So, along came IdeaNova and their solutions.

The above IFExpress rectangle is the graphic that accompanies IdeaNova’s press release (IdeaNova Technologies, Inc) for their new hardware secured server platform. We thought our readers might be interested in seeing a bit more about the company as you will see and hear more about them in the coming months. We asked their industry advisor, Rich Salter (who many of you know), and he helped us with understanding the next generation of software-based entertainment security. First, we wanted a bit more information for our readers and the company told us: “With new requirements put in place by studios for onboard DRM license servers, IdeaNova, a leader in Inflight Entertainment (IFE) and secure streaming, announced it is the first to implement these procedures with the launch of its Hardware Secured Server Platform. The new Secure DRM Server, which expands the integrity for all high-quality streaming security needs, can generate DRM licenses for video on demand or live streaming content.”

When we set out to explain this new ‘system security feature’ we contacted IdeaNova and asked a few questions. Rich Salter told IFExpress: “Those of you who have been at recent APEX TECH conferences may recall that Juraj Siska (IdeaNova’s CEO) and Phil Watson (Panasonic) have been reporting on their efforts to update our APEX document 0415 to add security provisions for premium content (e.g., HD and early window). IdeaNova is one of the very few companies in our IFE space that really understands the inner-workings of cloud content preparation (encoding/encryption/packaging content in the cloud), DRM license servers and onboard servers to stream the encrypted content to passengers, and secure video players (to decrypt the content and display it at the seat). The few companies that really understand this are key to all of us continuing to get HD and early window content at the seat. I originally met Juraj (IdeaNova) a couple years ago at a TECH conference. Then, I was referred to him again when I called a major DRM provider to get a referral to a consultant to help my previous company out of a DRM player jam (he fixed our DRM SW problem in about a week!)” Rich went on: “IdeaNova is HQ’d in Naperville, Illinois (just west of the windy city of Chicago), and they have employees around the world doing SW development. CEO Juraj Siska, (a recent IFEC BUZZ speaker) and CTO Janne Pelkonen and their SW team are experts at processing content for IFE in the cloud and providing onboard servers and players to keep early window content secure (i.e., keeping the studios happy and airlines happy in streaming content to passengers’ devices).”

We asked a few more questions and the company responded:

1. Why was the security software developed?

IdeaNova: “The new server is more secure. It provides security that studios are asking for. This is especially the case for content that falls into the category of ‘early window content’ or ‘higher quality content’.”

2. How it was developed?

IdeaNova: “It was developed internally by our engineers by redesigning our Inplay License Servers from scratch. When we learned that these new requirements were requested by studios and likely to be approved by APEX, we started with the development. The process was not simple, as we were learning new technology and had to deploy our software on platforms we were not familiar with up to that point.”

3. How about a little history of the company and its founder for our readers?

IdeaNova: “The company has a decade of history of building secure streaming systems (IFE) for aviation. Both Juraj Siska and Janne Pelkonen have several decades of experience in IT consulting.“

4. Well then, can you tell our readers what the content industry is saying about the design?

IdeaNova: “We are reviewing this solution with the studios and IFE vendors. Some of the IFE vendors are excited about this implementation and complemented us on the speed of deployment (we are the first in the industry) and ability to migrate it easily from the prior versions of our software.”

Juraj added: “Hardware secured” server means that DRM cryptographic operations and certain security functions are executed in special hardware, which is separate from the main processing unit, making it harder to compromise and almost impossible to replicate for malicious purposes. This is unlike traditional software implementations where software is much easier to copy.”

We then asked Rich what pieces of hardware and software IdeaNova provided, and he told IFExpress: “One clarification: the hardware chip on the motherboard is not IdeaNova’s chip; rather, it is an industry standardized chip. IdeaNova is the first to implement the chip’s use in the IFE market, as the studios are specifying that it be used for their latest HD and even higher quality content.

You can find more info on this here.

Trusted Platform Module (TPM, also known as ISO/IEC 11889) is an international standard for a secure cryptoprocessor, a dedicated microcontroller designed to secure hardware through integrated cryptographic keys. Stay Tuned on this one!

MORE NEWS

IFPL will be demonstrating their latest audio products that utilize Bluetooth technology at AIX Hamburg. A leader in passenger audio jack technology, IFPL deliver high quality sound and exceptional unit reliability giving an enhanced customer experience. The addition of Bluetooth technology to their ever-growing suite of products is an exciting development for the UK-based company.

IFPL’s Dave Phillips comments, “The growth of the range of products is in response to the growing demand from global airlines that rely on IFPL for innovative, design-led products. The key focus has been to reduce Customer Induced Damage (CID), therefore keeping the total cost of ownership low over the lifetime of the product.”

Phillips adds, “AIX 2019 is a fantastic opportunity to see the broad range of products that are now flying on many aircraft around the world and we look forward to showcasing our new Bluetooth technology Long Life audio jack.”
The following products will be available to view:

Bluetooth technology is now available in the highly reliable Long Life audio jack. This allows passengers to connect to a wireless or wired headset through the Bluetooth integrated unit.
Long Life is IFPL’s original audio jack range. Available in single, double and triple variants, the highly reliable audio jacks are designed to minimize CID. These jacks are incredibly robust and have been rigorously tested to over 100,000 insertions.
Rapid Fit audio jacks enable fast maintenance turn-arounds, achieved in less than 30 seconds with a cost-effective replacement cassette. This low-cost cassette contains the jack, allowing the key electronics to be protected in the main housing.
Integrated Noise Cancelling Audio Module (INCAM) cancels noise in the jack rather than the headset. This keeps the headset cost low and passengers can still enjoy the benefit of noise cancelling technology.
MagSignal innovative technology virtually eliminates CID thanks to the magnetic plug. A headset can be pulled from any angle without damaging the jack or the headset, significantly prolonging the life of both components.
MARCH 2019
Push Through Pins causing audio failure are a thing of the past. Broken pins are simply pushed through to a collector at the back of the unit.

Visit AIX 2019 to experience the latest integrated Bluetooth audio products and innovative solutions at Booth 4B20.

THALES
Thales to lead EU project on drone geofencing technologies to secure future U-space Paving the way for future drone traffic increase, SESAR Joint Undertaking (SESAR JU) is supporting the European Commission U-space initiative by researching and developing new services for safe, efficient and secure access to airspace of a large number of drones. The Geosafe project is part of the founding services for the development of drones operation. Engaged in the creation of solutions that will make tomorrow’s mobility possible, Thales will manage the project, supported by the competences of Aeromapper, AirMap, Atechsys and SPH Engineering.

AIRBUS
Airbus and China Aviation Supplies Holding Company (CAS) signed a General Terms Agreement (GTA) covering the purchase by Chinese airlines of a total of 300 Airbus aircraft. The GTA was signed in Paris, France by Guillaume Faury, President of Airbus Commercial Aircraft and future Airbus CEO, and Jia Baojun, Chairman of CAS, in the presence of visiting Chinese President Xi Jinping and French President Emmanuel Macron. The GTA comprises of 290 A320 Family aircraft and 10 A350 XWB Family aircraft, reflecting the strong demand in all market segments including domestic, low cost, regional and international long haul from Chinese carriers. According to Airbus’ latest China Market Forecast 2018 to 2037, China will need some 7,400 new passenger and freighters aircraft in the next 20 years. It represents more than 19 percent of the world total demand for over 37,400 new aircraft.
By the end of January 2019, the in-service Airbus fleet with Chinese operators totaled some 1,730 aircraft, of which 1,455 are A320 Family, and 17 are A350 XWB Family planes.
(Editor’s Note: This is interesting timing.)

Japan’s All Nippon Airways (ANA) has taken delivery of its first A380 at a special ceremony in Toulouse, becoming the 15th operator of the world’s largest passenger aircraft. The delivery ceremony was attended by ANA HOLDINGS President and CEO Shinya Katanozaka and hosted by Airbus CEO Tom Enders. ANA has ordered three A380s and will operate the aircraft on the popular route between Tokyo Narita and Honolulu from May 24. Each ANA A380 will feature a special livery depicting the Hawaiian Green Sea Turtle, also known as the Honu. The livery on the first aircraft is painted in blue, while the second will be green and the third orange.
ANA’s A380 is configured in a premium layout seating 520 passengers. The upper deck features eight suites in First Class, 56 Business Class seats that convert to fully flat beds and 73 Premium Economy seats. Economy Class is located on the main deck, where ANA offers a spacious layout seating 383 passengers, including 60 Couch Seats. The aircraft features ANA’s very latest in-flight entertainment systems, as well as full connectivity in all classes. Following today’s delivery to ANA, there are currently 232 A380s in service with 15 airlines worldwide, flying on 120 routes across the globe.

OTHER NEWS

If you are into “statistical significance” you had better read this -here is one sentence in the piece: “Let’s be clear about what must stop: we should never conclude there is ‘no difference’ or ‘no association’ just because a P value is larger than a threshold such as 0.05 or, equivalently, because a confidence interval includes zero.” Scientists rise up against statistical significance
How about a good and simple explanation of the Boeing MCAS System – The Boeing 737 MAX MCAS Explained | Commercial Aviation content from Aviation Week
Aviation disasters – old warning: Boeing 737 Max 8 Crashes: Aviation Experts Warned Us 15 Years Ago
Interesting! Boeing 737 Max: Software patches can only do so much | ZDNet

Posted by Patricia on Tuesday, March 26, 2019 at 3:25 pm
Filed under Hot Topics · Tagged with Aviation, Content, cyber, IdeaNova, IFE, IFEC, passengers, Security, threat

The Wireless Intrusion Detection System from Galgus and More Industry News

This Hot Topic is about a new inflight network technology that the Galgus (galgus) folks are developing. The product is called Wireless Intrusion Detection System and it is a software that “watches” the Wi-Fi network in an airplane by checking for Rogue access points that a bad actor might bring aboard an airplane and transmit to unsuspecting passengers via their wireless reception on their computer. The definition of a rogue access points is as follows: Any Wi-Fi access point that is used on a network that is not authorized to do so – It is definitely under that airline network administrator – It routes user traffic thru its Access Point. Basically, the bad actor makes you think you are connected to the Wi-Fi system on an airplane. They do so by using their own equipment and software to basically trick you into thinking it is the airline “talking” to you – but you aren’t!

Security is the issue here in this week’s issue of IFExpress and we asked the folks at Galgus about their recent developments, specifically on the Wireless Intrusion Detection and they told us: “Security is seen as one of the most important problems today. In fact, wireless communication has inherent vulnerabilities as the signals share the electromagnetic spectrum.” They went on: “This year we will introduce the WIDS (Wireless Intrusion Detection System) and WIPS (Wireless Intrusion Protection System) features. As you can imagine, (the industry is) quite focused on aspects related to security around WiFi environments, an increasingly growing concern and to which we intend to add value with these new features.”

Next, let’s look into the problem a little bit and as you can see in the above illustration (today’s rectangle) a simple description of the problem. Galgus writes: “Security is seen as one of the most important problems. In fact, wireless communication has inherent vulnerabilities as the signals share the electromagnetic spectrum. For network owners and system integrators, ensuring the secrecy and privacy of communications is a major concern when operating a Wi-Fi network. Public networks with high user density, such as those present in convention centers, trains or airports, are the most vulnerable, as they are quite attractive for those who want to make malicious use of Wi-Fi. The most common attacks, such as RougeAP or man-in-the-middle, are very easy to carry out with free tools, and are the easiest to deceive unwary users.”

“A RougeAP is a wireless access point able to fake one of the legitimate AP’s on your network. It does so by either cloning the SSID announced by your teams, the MAC address of one of them (BNSSID), or even the beacon frames and the web applications used (especially critical with captive portals). These rogue AP’s are deployed instantly by people who want to use your users’ devices to connect to them, thus allowing access to sensitive data (from user login passwords, to credit cars).”

“In this context, Galgus has developed and patented Cognitive Hotspot(trademarked) Technology (CHT), an embedded software that is installed within AP’s of a wide range of manufacturers. CHT has modules to optimize the network, to reduce the energy consumption or to locate devices, but also has modules to mitigate the outbreak of security problems such as rogue AP’s.”

Galgus went on: “Security is seen as one of the most important problems today. In fact, wireless communication has inherent vulnerabilities as the signals share the electromagnetic spectrum. Further, security is on everyone’s minds. A concern which led Galgus to incorporate two new features in its technology: WIDS (Wireless Intrusion Detection System) and WIPS (Wireless Intrusion Protection System).

Next we asked about the system and any testing:

Q. Have you tested it on an airplane?

A: “We have run a pilot with a major Rail Operator in the US and another one in UK. Now this feature is available on the nMAP2 access point from VT Miltope to be tested and used in the Aviation industry. The aforementioned financing from the European Commission will be a turning point in the history of our company. It will help us to improve our products and it will allow us to carry out pilots in many complex environments. It will also allow us to get more directly involved in your own projects.”

Q. Can you tell us and our readers why this is important?

A: “The European Commission recognizes Galgus as one of the most disruptive startups in the EU and supports our growth with EU funding. This is important because over 93% of the startups supported by the EU has been successful and therefore, this endorses Galgus technology with the EU seal of quality.”

Q. Will you have a demo of this in Hamburg?

A:”We will demo this in Hamburg this April.”

IFExpress also asked the folks at VT Miltope who carry Galgus products and they told us: ”VT Miltope is discussing this Galgus offering and how it might be incorporated into VT Miltope products along with RazorSecure solutions.”

So there you have it, Stay Tuned for this technology in Hamburg.

Mike Hettich Named CEO of Satellite Startup LeoStella

Smart satellite manufacturer LeoStella of Tukwila, Washington named the affable Mike Hettich as its new CEO. LeoStella is a joint venture company owned by Spaceflight Industries and Thales Alenia Space. Congratulations, Mike!

INMARSAT

Inmarsat, a leader in global mobile satellite communications, has been named winner of Inflight Middle East’s Connectivity Enablement Award for the second consecutive year. The prestigious accolade was announced in Dubai yesterday, after an independent panel of industry experts voted for Inmarsat’s GX Aviation as the inflight broadband solution of choice for airline passengers in the Middle East and beyond. GX Aviation is the world’s first and only global, high-speed inflight connectivity service delivered through a wholly-owned and operated network of high-throughput satellites. It enables airline passengers to seamlessly browse the internet, stream videos, check social media and more during flights, with a wi-fi experience comparable to mobile broadband on the ground. The ground-breaking service is currently being offered to passengers by a growing list of airlines across the world, including Qatar Airways, Singapore Airways, Norwegian, Air New Zealand, Avianca and Lufthansa Group. Global take-up shows no signs of slowing over the course of this year, with a healthy pipeline of aircraft due to be installed with the service. In addition to retaining Inflight Middle East’s ‘Connectivity Enablement’ Award, Inmarsat has been named ‘World’s Leading Inflight Internet Service Provider’ at the World Travel Awards for two consecutive years. These recent accolades are the latest in a series of industry recognitions for Inmarsat’s world-leading inflight Wi-Fi services in the last year.

SITAONAIR

Air Senegal selected SITAONAIR to deploy its best-in-class high-speed inflight connectivity (IFC) on its new-generation A330neo fleet – making Air Senegal the first airline on the African continent to activate GX Aviation passenger connectivity onboard.

With a growing demand for connectivity from Africa’s young population and a change in the overarching aviation landscape, Air Senegal’s new inflight connectivity offering comes at a crucial moment for economic growth. SITA Air Transport IT Insights figures show that 90% of the world’s airlines plan to have major wireless inflight connectivity programs in place for enhanced passenger experience by 2021, indicating a prominent shift towards global connectivity as standard. Senegal’s new flag carrier is ambitious to expand its footprint by connecting 2 million passengers on routes between Dakar and Paris, and drive innovation in the West African market. Air Senegal appointed SITAONAIR as the inflight connectivity service provider best-placed to support its goal by pioneering its connected passenger experience.

Under the deal, SITAONAIR is activating its market-leading Mobile ONAIR and Internet ONAIR inflight connectivity solutions – via Link ONAIR over Inmarsat’s GX Aviation network – across Air Senegal’s new A330neo. Following the launch of its first commercial flight in February 2019, passengers can now enjoy cutting-edge cabin connectivity across Air Senegal’s Business Class, Premium Economy and Economy offerings, on routes connecting West Africa with Europe. Further, with SITAONAIR’s Internet ONAIR solution over GX Aviation, Air Senegal passengers can access a personalized and seamless inflight connection, keeping them connected with their digital lives, business and loved ones as they fly. In another breakthrough deal for the African market, Mobile ONAIR will give passengers a seamless mobile connectivity experience, providing them with the opportunity to make calls and send texts from the air, just as they would on the ground.

AIRBUS

Emirates, following a review of its operations, and in light of developments in aircraft and engine technologies, Emirates is reducing its A380 orderbook from 162 to 123 aircraft (39 ). Emirates will take delivery of 14 further A380s over the next two years. As a consequence and given the lack of order backlog with other airlines, Airbus will cease deliveries of the A380 in 2021.

Emirates has also decided to continue growing with Airbus’ newest generation, flexible widebody aircraft, ordering 40 A330-900 and 30 A350-900 aircraft. Airbus will start discussions with its social partners in the next few weeks regarding the 3,000 to 3,500 positions potentially impacted over the next three years. However, the ongoing A320 ramp-up and the new widebody order from Emirates Airline will offer a significant number of internal mobility opportunities.

OTHER NEWS

We will bet you can find use for this solar powered camera mini device. We don’t have a clue if it would be an aviation inspection product but since it is not battery powered, it might work – Xnor’s saltine-sized, solar-powered AI hardware redefines the edge | TechCrunch
Want to see generative adversarial network images of people who don’t exist? You can generate your next friend, or not! www.thispersondoesnotexist.com 1,024×1,024 pixels
Worried about aviation (and other sources) CO2? Here is today’s (and every days) ongoing percentage in air amount – co2_800k_zoom.png 1,000×600 pixels

Posted by Patricia on Tuesday, February 19, 2019 at 7:10 pm
Filed under Hot Topics · Tagged with Airlines, Connectivity, passengers, Security, Wi-Fi, WiFi

Leading Up to APEX & AIX in Boston

Per usual, the next few weeks will be filled with news about the upcoming EXPOS and the companies exhibiting in Boston, so lets tackle this week’s news.

PXCom

PXCom is excited to announce that it has partnered with Charlotte Dodson TV and SkyLights to deliver more innovative content solutions: PXCom’s flagship end-to-end solution, XPLore by PXCom, now enables airlines and their partners to onboard-upload any kind of content material. PXCom natively- integrates editorial content, sponsored content, and even call to actions (offered to passengers throughout the entire journey: pre-, in- and post-flight) in a consistent way via various channels (mobile, web, and of course IFE/C).

TRAVELWELL is a personal lifestyle and wellness channel, supporting passengers throughout the entire journey. A comprehensive library of exercises, nutrition, destination knowledge and meditation experiences are available for viewing in video, audio, digital and VR formats. TRAVELWELL offers the latest innovation and tech advances that will provide clients with a one-stop shop for accessing a world of wellness, wherever they go. Shop for the latest well-being products; relax before the flight through anti-stress tips; use guided routines to stretch during your travels in order to arrive refreshed; simply explore the destinations inflight – rejuvenating spas, organic health spots, the fascinating local cultures soon to be encountered – thanks to a full digital experience on the mobile app, on IFE and on SkyLights’ latest VR headset (AlloSky – see rectangle above). Travel far and wide, confident in the knowledge that TRAVELWELL has your wellness covered – to ‘feel good’ on the go.

Charlotte is your wellness journey companion, guiding you ‘along the way’. Discover a vast range of sensationally-delivered information and inspiration – from the depths of tropical forest exploration, to relaxing on stunning beach sands – as Charlotte guides you through simple yet visually-rich (and easy-to-navigate) content that will serve to both rejuvenate and refresh yourself along the journey. No matter the itinerary, Charlotte is there with you every step of the way.

Join in and travel well. Visit us at APEX Boston | 24-27 September BOOTH 750. More about PXCom on www.pxcom.aero

IFPL

IFPL will be demonstrating their latest audio products in Boston at APEX in addition to a broad range of products that are currently flying on many aircraft around the world. IFPL has supplied more than 2.5m units in a 22 year history.

THALES

In November 2016, Thales was chosen by Hong Kong Airlines to equip their new A350 and A330 aircraft with AVANT IFE and connectivity solutions and FlytCare services.
AVANT, Thales’s state-of-the-art Android IFE solution, will provide Hong Kong Airlines’ passengers a customizable experience with a robust selection of features and applications.
Hong Kong Airlines A350 will fly with Ka-band connectivity offering fastest airborne internet speeds to their passenger. Entry into service is set for September 2018.ck up your components from the right side.

VISION-BOX

Vision-Box and Bangalore International Airport Limited (BIAL) — operators of Kempegowda International Airport, Bengaluru (BLR Airport) in south India – signed today an agreement to launch paperless biometric self-boarding technology, aimed at transforming the passenger experience and creating future-ready Airport.

The goal of the program is to simplify the journey by making it paperless from registration to boarding. Biometric technology will identify passengers by their face as they move across the Airport, avoiding stops and the repeated presentation of boarding passes, passports or other physical identity documents.

With the implementation of the biometric technology, BLR Airport will become the first Airport in India to have an end-to-end solution for paperless air travel.

AIRBUS: AUGUST 2018

Airbus booked orders for five A320 Family jetliners in August while delivering a total of 54 aircraft from its A220/A320 single-aisle product lines and widebody A330/A350 XWBs.The new business involved three A320ceo (Current Engine Option) aircraft for Lufthansa and two A321neo (New Engine Option) versions for Air New Zealand. Both airlines currently operate large fleets of A320 Family jetliners.

These transactions bring net orders during the first eight months of 2018 to 219 aircraft. In the single-aisle series, the total was composed of 11 A319/A320/A321 jetliners in CEO configurations and 145 A319/A320/A321s in NEO versions. Widebody net orders during the January-August timeframe were for four A330ceo and four A330neo aircraft, along with 36 A350 XWBs and 14 A380s.

Airbus deliveries in August were made to 32 customers, with single-aisle jetliner handovers involving three A220s and 42 A320 Family jetliners (including 31 in the A320neo/A321neo versions). In the widebody category, four A330-200/A330-300s and five A350-900/A350-1000s were delivered during the month. Milestone handovers in August included the initial A350 XWB for Air China and the first to Sichuan Airlines (via AerCap), along with Gulf Air first-delivered A320neo. With the months order and delivery activity taken into account, Airbus overall backlog of jetliners remaining to be delivered stood at 7,415 aircraft at 31 August, representing approximately nine years at current production rates.

With over 2,000 already registered, students can now access to the purpose-built digital competition platform in order to upload their idea in Round 1 of the competition. Airbus launched the sixth Fly Your Ideas competition in June 2018 and the next generation of innovators can now submit their proposals tackling one of the six challenges set out by Airbus (Electrification, Data Services, Cyber Security, Internet of Things, Artificial Intelligence and Mixed Reality). Students need to fill an online questionnaire about their idea, highlighting the technology behind it, market analysis, originality, added value and potential obstacles. In order to visualize the idea, the teams must also submit a simple sketch. The Round 1 submission phase ends on 16 November 2018 and is followed by an online assessment where a team of Airbus specialists recruited from across the business will review and evaluate all submitted ideas. The live final of Fly Your Ideas will be held in 2019, where students will have the opportunity to showcase their ideas to an audience of industry experts. Fly Your Ideas is a global competition for universities and students from all over the world to innovate for the future of aerospace, including Commercial, Defence & Space and Helicopters. Airbus is seeking ideas that could change aerospace in the decades to come and create a safer, cleaner and better-connected world. The competition is an opportunity for students to build valuable employment skills including teamwork, project management and presentation skills and to apply their classroom learning to real-world challenges. As well as joining Airbus on site to further develop their ideas, up to six finalist teams will compete to share a prize fund of € 45,000 and the chance to take their idea forward within the industry.

Since the competition launched in 2008, over 20,000 students from more than 650 universities in over 100 countries have been involved. Since 2012, the competition has been supported by the United Nations Educational, Scientific and Cultural Organization (UNESCO). Audrey Azoulay, Director-General of UNESCO underlines the value of this partnership. “Fly Your Ideas is an inspirational endeavor for students around the world and UNESCO is proud to be a part of this initiative. The new challenges will allow students to think outside the box and come up with sustainable solutions for global problems beyond aerospace – exactly what the world needs from our future generations!”

OTHER NEWS

WPA3, much needed Wi-Fi update – Wi-Fi Gets More Secure: Everything You Need to Know About WPA3 – IEEE Spectrum
Flight from Hell! Passengers Asked to Pee in Trash Bags and Bottles on This Flight from Hell – VICE
Got a Mac? Use Adware Doctor for security? Apple Removes Top Security App For Stealing Data and Sending it to China and Numerous Mac App Store Apps Are Secretly Tracking User Data and Apps that steal users’ browser histories kicked out of the Mac App store
“Stewardess”, No! “Flight Attendant”, Yes please! One Crucial Piece of Airplane Etiquette We Neglected to Mention
19-Year-Old Hacker Arrested Over Making Hoax School and Flight Bomb Threats
British Airways Hack! British Airways Hack Triggers GDPR Concerns, as World Awaits Windows 0-Day Patch | Qualys Blog

Posted by Patricia on Tuesday, September 11, 2018 at 5:32 pm
Filed under Hot Topics · Tagged with Airlines, Connectivity, IFE, IFEC, Security, Wi-Fi

AIX, Security, and More Stuff to Keep You On Your Toes!

Well, this year we will skip the predictions (a subject we have addressed in the past) because there is so much changing, it is hard to keep up. If you need some future predictions, here is a YouTube video that is extensive for future changes around us and while aviation is not mentioned much (manufacturing only), the security issues confounding your daily work and home life will undoubtedly affect aviation – more on that subject later in this issue. Either way, it will be wise to “keep on your toes”… and yes, that is what triggered the above graphic.

Next, since IFExpress is very involved with the interior of your favorite airplane, we were somewhat amazed by a British Airways announcement that would install non-reclining seats on their A320’s and A321’s. When we dug into the application, we wondered just how long a flight could be made with this “challenging” seat design on these so called “short haul” aircraft. Here are our findings: the A320neo can travel up to 3,500 nautical miles and the A321neo 3,697 nautical miles. In the US, traveling from JFK to LAX would be about 2,700 flight miles, fully within the capability of these planes. This translates to roughly 5 hours 21 minutes of flight time, given head/tail winds. That’s a long time in the air without a reclining seat. However, there is a trend with experienced, frequent flyers where they opt not to recline their seats out of consideration for their fellow passengers over their own personal comfort on “short haul” flights; thus, negating the concern for fixed seatback units for some passengers. If passengers accept fixed seatbacks, this trend could easily carry over to other airlines. Stay tuned on this one.

Enough of this chatter, lets get on with the news:

AIX – Crystal Cabin

It is one of the most coveted awards in the international aviation industry. Year after year, suppliers, major aircraft manufacturers, universities, news publishers, and airlines alike join the fray in the hope of holding aloft one of the snow-white Crystal Cabin Award trophies. In 2018, the most prestigious prize for aircraft cabins and passenger comfort will be presented for the 12th time, with a record number of entries for the fifth year in a row. 91 innovative concepts from 18 countries have made it onto the shortlist this time round. The spectrum ranges from individual lightweight components to a long-haul VIP aircraft with on-board cinema, from a practical economy-class module to a first-class suite. In the industry, a victory in the Crystal Cabin Award is the equivalent of a knighthood, and the global media resonance is significant too. The decisions of the 28 expert jury members on this year’s pioneering aviation concepts will be finalized on 10 April, 2018, during the industry’s leading trade show, the Aircraft Interiors Expo (10 — 12 April, 2018).

The Crystal Cabin Award, initiated by the cluster Hamburg Aviation, is awarded in eight categories: “Cabin Concepts”, “Cabin Systems”, “IFEC”, “Greener Cabin, Health, Safety and Environment”, “Material & Components”, “Passenger Comfort Hardware”, “University”, and “Visionary Concepts”.

AAR

AAR (Wood Dale, Illinois), a leading integrator of aviation supply chain solutions, announced it will provide in-flight connectivity logistics, repair and aftermarket management services to Viasat, a global communications company. Through this partnership, AAR’s OEM Aftermarket Solutions group will manage the aftermarket inventory pool of Viasat components including modems, antennas, radomes, wireless access points (WAPs) and power supply units (PSUs). These components will be deployed on a forward-exchange basis to support Viasat’s current and future airline customers.

“AAR’s scalable solution allows Viasat to leverage our aviation aftermarket expertise through our comprehensive logistics and repair processes,” said Carl Glover, Vice President Sales & Marketing, Parts Supply, Americas, AAR. “This global program supports Viasat’s current and future airline customers to ensure maximum system component availability.”

AAR began in 1951 as a vision and a venture, a small entrepreneurial enterprise providing equipment for the newly emerging commercial aviation industry. Today, AAR is a global provider of aviation services to commercial and government customers worldwide. The company was incorporated in 1955 as Allen Aircraft Radio in 1955 and changed its name in 1969 to AAR Corp. The Midwest US company was voted the Top Airframe MRO Provider Worldwide by the industry in 2016.

SECURITY- RazorSecure

As you might know, the main vulnerabilities of WPA2 are set to be nullified by an incoming Wi-Fi standard called, understandably, WPA3. See link.

Further, and discovered last year, an exploit known as KRACK permits attackers to view users data traffic, passwords, email and so on. With higher encryption (192 – bit security) data safeguards will be increased.

Last week IFExpress noted a security question to a number of industry security tekkies on this subject and this week, we feature a response from Lewis Oaten, Chief Technology Officer at RazorSecure of Great Britian who is in the IFEC security business. If you remember, we asked about the new WPA3 Wi-Fi security standard and it’s application to IFE and he wrote IFExpress: “In contrast to the KRACK announcement, this is of far more interest. I remember Samual Miller, Thales’ Product Security Officer, pointing out: “passengers are not vulnerable [to KRACK] when connecting to onboard Wi-Fi because those networks typically do not use WPA2” (see link). But, we have to remember that KRACK is a way of defeating the encryption on a wireless network and if the network is open, then there is no encryption to defeat in the first place. Any connected user can steal passengers’ data if those passengers are not using HTTPS or a personal VPN.

This is where WPA3 will have the most positive impact as it introduces a method for encrypting network traffic on open networks, such as those used for passengers in aviation. This is becoming especially important with the introduction of the General Data Protection Regulation (GDPR) in May this year. An operator of IFE where users to send Personally Identifiable Information across an open, unencrypted and insecure WiFi network, may not be putting in place appropriate controls to protect such information. Of course, any mitigation must be considered in light of the cost and state of the art, but once WPA3 is released it will become an essential control measure to mitigate this elephant-in-the-room type security risk.

More broadly, WPA3 introduces 4 new security measures:

Improving the security against dictionary attacks – which is especially problematic when users choose simple passwords.
Authenticating devices which do not have a graphical interface.
192-bit security suite, designed to better secure industrial, government and defense networks.
Introduction of individualized data encryption which means that connections are encrypted, even if the user does not need to type in a password, such as those on open networks.

On the subject of compatibility, this will become clearer once more technical details are forthcoming during 2018. There may be additional load on hardware, but assuming the manufacturer has left some headroom and can firmware update the device then it may well be possible to upgrade older hardware. Kind regards, Lewis.”

Editor’s Note: Boeing, interestingly, has patented some cyberattack simulation technology for pilot training.Two British experts back in 2012 discovered “backdoors” in B787 computer chips and now with Spectre and Meltdown intrusion into Intel, AMD, and other chips, this might be a big deal for aviation. Here is more on the Spectre and Meltdown: The impromptu Slack war room where ‘Net companies unite to fight Spectre-Meltdown | Ars Technica We should point out that there has been little information about aviation hacking, but it is coming …

LUFTHANSA

Lufthansa InTouch, responsible for managing customer service across the Lufthansa Group, has again selected SITA to manage its service center communication network and key infrastructure elements, ensuring that more than 11-million customers are connected to service agents every year.

The service provided by SITA has transformed how customer calls to Lufthansa Group airlines are handled. A close integration between SITA’s global voice network and Lufthansa InTouch’s Genesys contact center platform, ensures a caller – regardless of their location – is automatically and directly routed to a consultant best equipped to meet their specific requirements. These calls are allocated according to the routing policies defined by Lufthansa InTouch on their Genesys platform. SITA’s Unified Communications portfolio has allowed Lufthansa InTouch to consolidate voice, data and audio into one platform while effectively connecting the airline to its far-flung destinations.

BOEING & AIRBUS

BOEING delivered 763 aircraft (455 737NGs; 74 737 MAXs; 14 747s; 10 767s; 74 777s; 136 787s) in 2017 vs 748 (490 737NGs; 9 747s; 13 767s; 99 777s; 137 787s) in 2016. It booked 1,053 (912 net) orders vs 848 (668). The company has backlog of 5,864 aircraft. Boeing Co. landed 912 jetliner orders last year worth some $134.8 billion, as surging sales of its highly profitable B737’s and B787’s that changed sales reporting direction … which ultimately resulted in a share price of $336.13 (today)! Also we should note that the B787-10 (third B787 variant with 171 currently on order) has secured FAA certification. Watch for delivery to Singapore Airlines in the near future – it is an 18 ft stretch from the B787-9.

AIRBUS delivered 718 aircraft (377 A320ceos; 181 A320neos; 67 A330s; 78 A350s; 15 A380s) in 2017 vs 688 (477 A320ceos; 68 A320neos; 66 A330s; 49 A350s; 28 A380s) in 2016. It booked 1,229 (1,109 net) orders vs 949 (731) with a current backlog of 7,265 aircraft. They noted that total deliveries reached 718 – four percent higher than the previous record and there were 1,109 total net orders from 44 customers; book-to-bill ratio of 1.5. Interestingly, the company said it is on track to deliver 60 A320s per month by mid-2019 and 10 A350s per month by end of 2018. Lastly, Emirates signed an agreement for up to 36 additional A380’s with a commitment to grow its flagship A380 fleet.

Posted by Patricia on Tuesday, January 23, 2018 at 8:06 pm
Filed under Hot Topics · Tagged with airilines, Aviation, Connectivity, IFE, IFEC, Intel, KRACK, passengers, Security, WPA2, WPA3

Panasonic Avionics Appoints David Bartlett as Chief Technology Officer and Chief Information Security Officer

Former GE Aviation and IBM executive to lead technological innovation.

Lake Forest, CA | August 23, 2017– Panasonic Avionics today announces the appointment of David Bartlett as its new Chief Technology Officer (CTO) and Chief Information Security Officer (CISO).

Bartlett will be responsible for the continued development of Panasonic Avionics’ technology roadmap, harnessing his extensive experience in software and the Internet of Things.

He previously served as CTO of GE Aviation and was most recently the CTO of Current by GE. GE Aviation is a leading provider of jet and turboprop engines, components and integrated systems. Current, powered by GE, blends LED lighting and solar solutions with networked sensors and software to make cities and buildings energy efficient and smart.

Mark Jennings, Chief Operating Officer, Panasonic Avionics Corporation said: “We are delighted to welcome David to our team. For over 30 years, Panasonic Avionics has been the leader in delivering new and innovative inflight entertainment and connectivity services to the world’s leading airlines. We believe that David’s background in IoT, mobility, and security will ensure that we maintain a leadership position as we deliver our next-generation digital cabin solutions to our airline customers.”

Over the course of his career, Bartlett also held several management positions at IBM including Director of IBM Europe Software Development Lab, and Vice President of Europe, Middle East and Africa Support and Services. He led IBM’s Autonomic Computing program strategy at the IBM Thomas J. Watson Research Center. As IBM’s Vice President of Smarter Physical Infrastructure, he led digital projects in transportation, smart grid, and smart buildings where he was named one of the ‘top 15 people in the world to watch’ in intelligent buildings.

David Bartlett, Chief Technology Officer and Chief Information Security Officer of Panasonic Avionics Corporation, said: “I am thrilled to join this forward-thinking and innovative technology business in the aerospace sector. Panasonic’s technological solutions have been supporting airlines and delighting their passengers for many years. The road ahead is exciting and full of enormous opportunities to safely and securely deliver a premium experience.”

Bartlett earned his Bachelor’s Degree in Biology and Chemistry at New York State University and completed the Computer Science Masters Program at the University of Minnesota. He earned an Executive MBA from the Kenan-Flagler Business School at the University of North Carolina and holds a PMP Master’s Degree from George Washington University.

Posted by Patricia on Tuesday, August 29, 2017 at 2:39 pm
Filed under News Releases · Tagged with Airlines, Aviation, Panasonic, Security, technology

Kontron Offers New i.MX7-Based SMARC 2.0 Module for Smart Devices

Kontron SMARC-sAMX7 provides extremely energy-efficient SMARC 2.0 module for compact, fanless designs

Augsburg | July 12, 2017– Kontron, a leading global provider of Embedded Computing Technology (ECT), has introduced a new, extremely energy-efficient SMARC 2.0 module. Thanks to the use of low power NXP i.MX7 CPUs in both dual-core and single-core configurations the SMARC-sAMX7 is especially suitable for the development of smart devices in a very compact and fanless design. This approach, which balances processor and graphics performance while retaining a very low energy footprint, is especially useful in Internet of Things (IoT) and Industry 4.0 applications. The presence of two Ethernet ports directly on the board facilitates networking considerably.

The SMARC-sAMX7 features a 2x1GHz ARM Cortex A7 processor with an additional 200 MHz M4 processor in dual-core configuration, the single-core version runs at 800 MHz. It comes with up to 2GB DDR3 memory, a dual channel LVDS interface, up to two Gigabit Ethernet (GbE), three PCI-Express (PCIe) and four USB 4.0 ports. 64GB eMMC 5.0 is used as onboard storage. The SMARC-sAMX7 utilizes the Uboot bootloader and supports Yocto Linux as the operating system. It is fully operational in an extended temperature range from ‑20°C up to +85°C.

The new SMARC-sAMX7 module offers optional support for Kontron’s Security Solution APPROTECT. It is based on an integrated security chip, which in tandem with a specifically developed software framework protects applications, as well as all data processed and stored on the device. Additionally, Kontron’s APPROTECT licensing enables new business models such as ‘pay per use’ or time-based trial versions, as it can be used to easily enable or disable features via a predetermined set of variables.

The new Kontron SMARC-sAMX7 module is available now. For additional information please visit: https://www.kontron.com/products/boards-and-standard-form-factors/smarc/smarc-samx7.html

Posted by Patricia on Tuesday, July 18, 2017 at 2:38 pm
Filed under News Releases · Tagged with Aviation, ECT, IoT, Kontron, Security, SMARC-sAMX7

IFExpress: Two Weeks To Go ‘Til AIX!

IFEC’ers, it is almost here – AIX 2017 that is – and we cannot wait. Over the next few issues, IFExpress will be providing a ‘sneak peek’ from a few AIX vendors. Additionally, we have a ‘Special Story’ for the AIX Show Edition – stay tuned and read on!

Aircraft Cabin Systems

ACS is very busy these days with the design on their second-generation 12.1” retractable monitor. Even though their first-generation model was highly accepted in the marketplace, “We are constantly striving to give our customers what they want” says Richie Sugimoto (shown above) including a very robust design offering high value. Customers have appreciated the overall simplicity of the unit, including the lighter weight and less moving parts providing a quieter unit in operational mode. Most importantly, customers love the ease of installation when upgrading their aircraft from older monitors. These units are offered for both the Airbus and Boeing series of aircraft. They are designed for AC power and with HDSDI video input, provide a clear, crisp quality picture. The first-generation retractable monitors utilize a patented, mechanical design developed by Mr. Yukio Sugimoto and was developed to be a mechanical plug-and-play attachment to either the existing B737 PSU’s or for the Airbus planes.

ACS has also been working on a new design of 4K Ultra High Definition (UHD) Modular Monitors. This new design concept allows the support of customizable input/output modules, allowing for the unit functionality with a wide variety of IFE systems. This unique design concept can meet the industry multiple demands with adding additional or different modules. This design is in the testing phase and expect production to release product to the marketplace in Q2. Available screen sizes range from 27” up to 75”.

All products are designed and manufactured in their Redmond, WA facility that is an AS9100 Certified facility. ACS will be at the upcoming AIX show in Hamburg, if in the area, stop by and see all of the new technology they are working on at stand 2C30 to discuss your needs.

digEcor

This year’s Aircraft Interiors Expo in Hamburg will be unprecedented for Chief Executive David Withers and team as far as depth and breadth of solutions and in an increased presence both in size of booth and team in the IFEC zone, Hall B4 at stand 4E20. digEcor having recently expanded their sales team to include additional resource in the Middle East and Africa Region with the appointment of Eduardo Protasio, (from EuroAtlantic Airways) a new appointment for Asia Pacific in Stu McGraw commencing 27 March (previously QinetiQ and Virgin Australia) as well as Jorge Mompo’s appointment (previously Lumexis) as Sales Director of the America’s since AIX 2016. Headed by VP Global Sales, Paul Thorpe, digEcor are looking forward to what this will mean for the developing growth of the company and are looking forward to introducing this new team to visitors this year.

digEcor has been busy these past 12 months and has a handful of announcements to make at AIX 2017 they are keeping close to their chest. The GLIDE embedded system is making headway in the market as well as the continued success of digEcor’s passenger power for 2.1A USB and 110V power solutions, including pre integrated solutions with innovative seat vendors. Since AIX Hamburg 2016 digEcor has launched four new product lines including Passenger Service Solutions, LED Cabin Lighting, Cabin Management and digEcor’s own Moving Map.

digEcor’s mission to enable all airlines to create an extraordinary travel experience is still personified through their modular, flexible and tailored approach to meet the needs of airlines and vendors alike. The Integrated Flight Experience portfolio is still the only fully integrated system from one single vendor available today comprising GLIDE Embedded and Portable IFE, In-Seat Power, LED Cabin Lighting, Passenger Service Solutions, Cabin Management, Wi-Fi to stream content, ENGAGE application for crew, Tape Replacement and Content Services.

digEcor is showcasing this experience at AIX this year by cabin for Economy, Premium, Business and First class. In partnership with Avio Interiors, Geven Spa, Skypaxx, Thompson Seating and Pitch Aircraft Seating Systems, digEcor is primed to educate visitors by cabin or product, depending on the interest.

FTS New Brand Logo Identity

This past week, FTS proudly launched their new company logo. Here is what they had to say:

Over the past two years, FTS business has grown and evolved. In line with our expansion globally, across U.S. and Europe, as well as the addition of new exciting product range, it’s time for a change!

With a sharp and crisp font and brighter blue used, it is a modernized look which reflects our core values – constantly innovating, cutting-edge technology and revolutionize the business.

Being a newcomer, FTS strives to revolutionize the IFEC industry with new business ideas, innovative product offerings and high quality hardware.

We do not follow the norm. We set ourselves apart. This is what we strive for and we are excited to share that with you.

Our new logo will have its first appearance in AIX 2017.

Check us out and see you at booth 2E34!

AIX

Twenty One products and ideas are in the finals of the 2017 Crystal Cabin Awards, the world’s most renowned prize for innovation in aircraft interiors. From a parking guidance system for cabin baggage to a lavatory mirror that displays on-board video and information as if by magic, the finalists’ submissions include innovative ideas for pretty much every aspect of the cabin – revealing today how we will be flying in the world of tomorrow. In the field of “Cabin Concepts” in particular, the giants are lining up for a showdown: Bombardier, Delta Air Lines and United Airlines are all hoping for a trophy in the same category. With 85 shortlist entrants from 21 nations, the 2017 Crystal Cabin Awards have been more popular and more international than ever before in their 11 years of history. The seven winners of the coveted Crystal Cabin Award trophies will be announced on the first evening of the Aircraft Interiors Expo (4 – 6 April, 2017) in Hamburg, Germany.

Boeing

Boeing and CDB Aviation Lease Finance (CDB Aviation) announced an order for 30 737 MAX 8 airplanes. The order, valued at $3.3 billion at current list prices, was previously unidentified on Boeing’s Orders & Deliveries website. Based in Dublin, Ireland, CDB Aviation operates as a wholly owned Irish subsidiary of China Development Bank Financial Leasing Co LTD (CDB Leasing) (HKEX stock code:1606). With registered capital of $US50 million and a fleet of over 200 aircraft, CDB Aviation has over 10 years’ experience in the business and is one of the largest and most influential Chinese-owned aviation leasing companies.
And while we are on Boeing, keep your eye on the new midsize airplane demand for the companies next new plane. Boeing expects to launch a new larger B737 beyond the B737 MAX by the end of 2017. Also expect it to fall below the B787 passenger payload. The so-called B797 will probably seat from 200 to almost 300 passengers over a range of some 4300 to 5300 nautical miles – in the older B767-200 payload-range footprint. Single vs twin aisle is a big deciding factor as well as competition with their existing B737 fleet and it’s growth. Here is more reading for your airplane interest

Customers Press Boeing To Launch New Midsize Widebody Aircraft Soon | Commercial Aviation content from Aviation Week

Boeing’s Plan For Bigger 737 MAX Meets with Industry Doubts

Boeing’s talking with airlines about a ‘797,’ and they like what they hear | The Seattle Times

The Boeing 737 MAX Is the Most Underrated Plane of All Time — The Motley Fool

SITA

SITA, recently announced the formation of the Secure Journeys Working Group to address today’s airport security threats in the USA and to work towards creating a secure and efficient passenger experience throughout the airport. The launch of the Secure Journeys initiative is in response to the current security climate and recent attacks on non-secure areas of the airport, including the Brussels airport bombing and Fort Lauderdale airport shooting. Members of the working group cite these incidents as examples that demonstrate the need to rethink the approach to getting passengers through the airport quickly and safely. The newly extended group will address growing challenges, including:

Moving passengers and baggage more rapidly through non-secure areas of the airport, such as check-in and baggage claim areas;
Reducing and effectively managing security wait times to reduce lines of people in non-secure areas;
Incorporating biometrics for passenger screening authentication;
Addressing ways in which identity management solutions can be used along with data analytics to reduce the growing concerns around the insider threat.

Bad Aviation Joke: A vulture boards an airplane, carrying two dead raccoons. The stewardess looks at him and says, ‘I’m sorry, sir, only one carrion allowed per passenger.’ OK, the worst science joke then: Two hydrogen atoms meet. One says, ‘I’ve lost my electron.’ The other says ‘Are you sure?’ The first replies, ‘Yes, I’m positive.’

Posted by Patricia on Tuesday, March 21, 2017 at 5:37 pm
Filed under Hot Topics · Tagged with airports, AIX, Boeing, Connectivity, IFEC, inflight entertainment, retractable monitors, Security, Wi-Fi

SITA Engages Aviation Leaders to Set New Course for Secure Journeys at U.S. Airports

Group to address today’s airport security threats and define roadmap for a safe and efficient end-to-end passenger experience
Atlanta, Georgia | March 16, 2017– SITA, the global provider of border security and IT solutions to governments, airlines and airports, today announced the formation of the Secure Journeys Working Group to address today’s airport security threats in the USA and to work towards creating a secure and efficient passenger experience throughout the airport.

The launch of the Secure Journeys initiative is in response to the current security climate and recent attacks on non-secure areas of the airport, including the Brussels airport bombing and Fort Lauderdale airport shooting. Members of the working group cite these incidents as examples that demonstrate the need to rethink the approach to getting passengers through the airport quickly and safely.

Brian Cobb, Vice President of Customer Services, Cincinnati/Northern Kentucky International Airport (CVG), said: “Because CVG is a mid-market airport, we have the unique ability to quickly test the effectiveness of emerging technology on security and efficiency. As a member of Secure Journeys, we can use our knowledge to help shape recommendations to the TSA and CBP based on real-world experience rather than untested concepts. We look forward to collaborating as a community to ensure the safety and convenience of the traveling public.”

Secure Journeys is an evolution and expansion of SITA’s Border Automation User Group which was formed in 2015 to facilitate implementation of the U.S. Customs and Border Protection’s (CBP) Automated Passport Control program.

The newly extended group will address growing challenges, including:

Moving passengers and baggage more rapidly through non-secure areas of the airport, such as check-in and baggage claim areas;
Reducing and effectively managing security wait times to reduce lines of people in non-secure areas;
Incorporating biometrics for passenger screening authentication;
Addressing ways in which identity management solutions can be used along with data analytics to reduce the growing concerns around the insider threat.

The value of Secure Journeys is its ability to bring together experts and representatives from across the air transport spectrum to provide input and recommendations based on their unique perspective and experience. Given the Administration’s focus on transportation security and commitment to large-scale investment for the nation’s infrastructure, the solutions and recommendations identified by Secure Journeys are vital to informing key decision makers.

David Menzel, Sales Director-Government Markets, SITA, Founding Member, Secure Journeys, said: “As the U.S. government looks for answers to a new set of threats passengers face, Secure Journeys will identify solutions to common ‘soft target’ challenges, passenger screening and insider threats and develop a set of recommended standards for U.S. airports to adopt. We look forward to continuing work with the Department of Homeland Security and our airline and airport partners to make America’s airports safer and improve the overall passenger experience from reservation to destination.”

Posted by Patricia on Tuesday, March 21, 2017 at 3:45 pm
Filed under News Releases · Tagged with Airport, Aviation, IT, Secure Journeys, Security, SITA

Global Mass Transit Security Market – Analysis, Technologies & Forecasts to 2021 – High Adoption of E-Passports – Research and Markets

Dublin, Ireland | February 9, 2017–
Research and Markets has announced the addition of the “Global Mass Transit Security Market 2017-2021” report to their offering.

The global mass transit security systems market to grow at a CAGR of 9.04% during the period 2017-2021.

Global Mass Transit Security Systems Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

According to the report, one driver in the market is investment in infrastructure development. Governments across the EU have invested in the development of their national infrastructure. The development of multilane highways and ultra-modern airports has ensured the rapid growth of access control installations and traffic surveillance systems. The growing number of airports increases the security threats, which drives the installation of security systems for proper and safe functioning. Increased business operations between countries through ports need secure communications and cargo scanning systems. Therefore, the overall development of the infrastructure has contributed to the growth of the mass transit security.

Key vendors

Axis Communications
Bosch Security Systems
NICE Systems (Qognify)
Panasonic
Tyco

Other prominent vendors

AngelTrax
Cisco Systems
Fortem
Genetec
Hikvision Digital Technology
IndigoVision
Intergraph
Kratos Defense and Security Solutions
Teleste

Key Topics Covered:

Part 01: Executive summary

Part 02: Scope of the report

Part 03: Market research methodology

Part 04: Introduction

Part 05: Market landscape

Part 06: Market assumptions

Part 07: Market segmentation by components

Part 08: Geographical segmentation

Part 09: Buying criteria

Part 10: Market drivers

Part 11: Impact of drivers

Part 12: Market challenges

Part 13: Impact of drivers and challenges

Part 14: Market trends

Part 15: Five forces analysis

Part 16: Vendor landscape

Part 17: Appendix

For more information about this report visit http://www.researchandmarkets.com/research/8nbjnt/global_mass

Posted by Patricia on Tuesday, February 14, 2017 at 1:32 am
Filed under News Releases · Tagged with e-passport, Global, Mass Transit, Security

Predictions In Your Pocket Review – Part 2

We started the first installment of our 2016’s predictions review in last week’s issue, so here is Part 2, or the wrap-up, from last year’s crystal ball – you can see how we did:

A) Beacons:
While last year we wrote about the future of beacon technology to be used in airports and on baggage, the market did not grow as quickly as we anticipated and this was due to a lot of factors. The following quote from tnooz sums it up pretty well: “As airports still search for use cases with value, and there is no generally accepted platform for this technology and its applications, the adoption is consequently slow.” Standards are the issue but we are happy to report some airlines are evaluating the technology.

Here is what we wrote last January:
“We have shown a number of beacon devices in pictures from the IFE trade shows but basically we are talking about mobile location, mobile intelligence or mobile sales communication devices. These are small battery free or line powered devices that communicate with your device over Bluetooth (4.1) and Wi-Fi. The folks at SITA have been developing a lot of airport related solutions and it remains to be seen when they will come aboard planes. Developed at Apple, the iBeacon Registry is their effort to get this technology started in airports and here are their services: It allows beacon owners (airlines, airports or 3rd parties) to manage their beacon infrastructure and track where they are placed in an airport. The technology enables airports to monitor beacon deployment to prevent radio interference with existing Wi-Fi access points. It provides beacons owners with a simple mechanism to set the ‘meta-data’ associated with beacons. Also, it has an API for app developers who want to use these beacons for developing travel and other related apps.”

Notes SITA: ‘The aims of the registry are to promote the use of beacons in the Air Transport Industry and reduce the cost and complexity of deployment. This can be achieved with the following design goals:

Promote shared beacon infrastructure to reduce cost and complexity of deployment.
Introduce standard beacon types and data definition to encourage reuse.
Provide a simple to use API to discover beacons and get meta-data about beacons.
Provide tools to airport operators and beacon owners to visualize and track beacons.
Be vendor agnostic – the service should work with beacons from any vendor.”

While airport beacon technology has not taken off as well as we expected we provide this current list of the technology and its’ applications, and the further use of wireless devices used to find things.

B) Security:

“This topic is massive and we will cover it for many times and years to come but we wanted to share one thought from an online article we read – ‘People were reported to be ‘almost universally’ the biggest weakness in information security, ahead of technology and processes..” We note, of the respondents that reported to have an insider threat or policy, 70% offer employee training to minimize risk it said “The company employs intelligence teams that study different aspects of communications, user activity, social media, suspicious activity and other details,” said one respondent. “We’re seeing a lot more hands-on training, employee monitoring, and testing to address the issue,” said Ari Kaplan, security researcher. In fact, this human focused trend will be the number one item at this year’s CES in Las Vegas, the show of new gimmick things, one venue stood out: “#1 Say Goodbye to Cool, Hello to Security and Safety. At CES we have come to expect the latest new shiny gadgets but this is the beginning of change. The world is changing and aviation will be focused on this subject this year. Just consider how many folks touch technology that plugs into planes!”

If anything, we underestimated how big this subject was to become in our aviation lifestyle. The folks at Transparency Market Research noted that the total commercial aviation market is predicted to climb to $29.3 Billion by 2021 from $25.3 B in 2016 – roughly half of the market will be Avionics retrofits, but they note: “The use of modern commercial avionics systems also makes aviation vehicles more susceptible to online hacks.” Thus, our interest in security.

Another perfect example of interest growth is the increase in security related web links we save in our browser. In the beginning of 2016 we had 9 links identified – today we have 64. While we can’t begin to identify the many stories related to security failings at airports and from airlines and aviation hackers last year, this subject will get bigger and bigger – with a possible unacceptable number in 2017 – some possibly being potential horror stories.

C) Virtual Reality:

We noted VR last year: “Don’t get too excited about virtual reality for aircraft applications. In fact, here is the view from Rick Merritt in EE Times who seems to agree: “Some people will claim virtual and augmented reality will be the next big thing in the run up to the debut of a handful of major platforms in the spring. But by fall the heat will start to fade as consumers, chilled by their high price tags and underwhelming performance, give a pass on them as gifts for Xmas 2016.”Some airlines have been flirting with the concept of VR for a number of years and have even featured the technology in their airline lounges, but we believe this technology has a long way to go before it can migrate successfully to the airborne environment, especially if motion sickness is taken into consideration.”

It also begins to look like augmented reality might have a better inflight usage and acceptance this year. As an example the airline might transmit data to augmented devices to place information on glasses or phones like location, airspeed, whatever. However, The industrial market for augmented reality, and the logistics and manufacturing AR markets in particular, will soar by more than 400% in 2017, according to a forecast by ABI Research but it is hard to see IFEC applications, at least in lower classes, except those brought aboard by passengers.

D) Other:

Lastly, we noted in Other last year: “We probably don’t need to say it but Economy Class will get more crowded, competition will drop air fares as competition ‘crams’ up – possibly a new ‘mini or micro’ class, there should be more mergers as more airlines take on the Delta World concept, deals and freebies will exist for the frequent fliers while the rest of the travelers will pretty much just exist inflight (if that’s possible) you will need better pre-boarding ID, Airbnb and Uber concepts will tempt a new US airline concept but the idea will be killed (this is a tough one in the US), and in the end VR may be needed after all to blunt the reality of coach or class.”

We think we did pretty well last year and next week we will do a little predicting again and you will see what predictions our reader have too!

Boeing:
Boeing delivered 748 aircraft in 2016 (490 737s; nine 747s; 13 767s; 99 777s; 137 787s) vs a record of 762 in 2015 (495 737s; 18 747s; 16 767s; 98 777s; 135 787s).

Boeing booked orders for 848 aircraft in 2016 (701 737s, 18 747s, 26 767s, 23 777s; 80 787s) vs 878 in 2015 (666 737s; six 747s; 49 767s; 58 777s; 99 787s), net orders totaled 668 in 2016.

Boeing ended 2016 with a backlog of 5,715 aircraft (4,452 737s; 28 747s; 93 767s; 442 777s; 700 787s), down from 5,795 in 2015 (4,392 737s; 20 747s; 80 767s; 524 777s; 779 787s) – 550 737, 17 B747, 26 767, 17 777, and 58 787.

Technically, Boeing fell 80 planes short of their goal in 2016 – their lowest year orders since 2010 – and plane sales just may slow down in 2017 as well. However, Boeing does have a total of 5,715 jets on order.

Editor’s Note: Airbus is expected to announce the delivery of up to 688 planes, according to industry rumors, as their announcement is expected January 11th. If they announce 259 orders in Dec they could beat Boeing’s 668. Expect some surprises!

Rockwell Collins:
Rockwell Collins has acquired Pulse.Aero Limited, a UK-based company specializing in self-service bag drop solutions and airline applications, to enhance the company’s passenger processing services for airports and airlines. This acquisition further expands Rockwell Collins’ Information Management Services strategy to enable the connected aviation ecosystem.“As passengers seek to take more control of their travel experience, this acquisition expands our portfolio of self-service passenger processing solutions, enabling us to streamline and simplify the passenger journey through a fully connected airport,” said Dave Nieuwsma, senior vice president, Information Management Services for Rockwell Collins. Pulse.Aero’s products and services will be integrated into the Airport Systems portfolio of Rockwell Collins’ Information Management Services business. Rockwell Collins and Pulse. Aero have worked together on several successful deployments, including Dublin Airport, where new self-bag drop units were installed, reducing queue times and improving customer service.

Valour Consultancy Study:

A new paid study is available from Valour, but here is what they say about it: “The connected aircraft represents a paradigm shift for airlines and many are now in the early stages of deploying various applications. Several have begun to embrace staged increases in electronic flight bag (EFB) capabilities often starting with one or two apps that they can later build upon, according to a new study from UK-based market intelligence firm, Valour Consultancy. The report – “How the Connected Aircraft fits into the Internet of Things” – thoroughly details the raft of connected aircraft applications airlines are exploring in the hope of realizing considerable cost savings and/or ancillary revenue gains. It finds that the benefits of eTechlog, eCabin Logbook and enhanced flight operational quality assurance (FOQA) programs using quick access recorder (QAR) data are becoming better understood, while aircraft health monitoring solutions are being enriched by the infusion of increased data flows from previously disparate sub-systems and other information sources on and off the aircraft. Though certain airlines are further along in their connected aircraft strategy than others, there are many challenges to be overcome, says report author, Craig Foster. “Suppliers have invested millions in developing differentiated offerings and this lack of standards has resulted in concern and confusion about investing in the wrong technology. Second, there exists little in the way of tangible metrics that show how quickly a return on investment (ROI) may be achieved from connected aircraft applications. Third, there is a perception that the act of harnessing vast amounts of data results in magical value with some undoubtedly having overstated the reality of what is possible”. Download the whole story about the study in the link above or you can contact Craig for more information at: craig.foster@valorconsultancy.com

Posted by Patricia on Tuesday, January 10, 2017 at 5:42 pm
Filed under Hot Topics · Tagged with Airlines, airports, beacons, Boeing, IFE, IFEC, Internet of Things, Security, virtual reality, VR

Please See Below for a Statement from Panasonic Avionics Corporation Regarding the Allegations Made to the Press by IOActive Regarding In-Flight Entertainment (IFE) Systems

Lake Forest, CA | December 20, 2016–
Panasonic Avionics Corporation statement
The allegations made to the press by IOActive regarding in-flight entertainment (IFE) systems manufactured by Panasonic Avionics Corporation (“Panasonic”) contain a number of inaccurate and misleading statements about Panasonic’s systems. These misstatements and inaccuracies call into question many of the assertions made by IOActive.

Most notably, IOActive has chosen to make highly misleading and inflammatory statements suggesting that hackers could “theoretically” gain access to flight controls by hacking into Panasonic’s IFE systems. Panasonic strenuously disagrees with any suggestion by IOActive that such an attack is possible, and calls upon IOActive to clarify that its research does not support any such inference.

Additional context
IOActive has presented no evidence that its examination of Panasonic’s systems would support any such suggestion, and its statement that its “research revealed it would also theoretically be possible that such a vulnerability could present an entry point to the wider network, including the aircraft controls domain” will only serve to falsely alarm the flying public.

Furthermore, IOActive employee Ruben Santamarta’s statement regarding credit card theft is simply not true. Mr. Santamarta makes incorrect assumptions about where credit card data is stored and encrypted within Panasonic’s systems.

It is important to note that, during the course of this unauthorized, in-service testing, the safety, security and comfort of passengers of the aircraft were never in danger or compromised due to the system segregation and robust security design of our inflight entertainment and communications (IFEC) product, and of all commercial aircraft as well. His exploit itself was limited to a single seat and information gathering; control override of the IFEC seat and system did not occur.

It is also very important to note that, in its communications to the press, IOActive made unfounded, unproven conclusions. The basis for many of these conclusions would first necessitate that an attacker gained a physical connection within the IFE network. During the unauthorized testing, network penetration, or even network connection to Pansonic’s product, did not occur.

The conclusions suggested by IOActive to the press are not based on any actual findings or facts. The implied potential impacts should be interpreted as theoretical at best, sensationalizing at worst, and absolutely not justified by any hypothetical vulnerability findings discovered by IOActive.

IOActive, in statements to the press, inappropriately mixed a discussion of hypothetical vulnerabilities inherent to all aircraft electronics systems with specific findings regarding Panasonic’s systems, creating a highly misleading impression that Panasonic’s systems have been found to be a source of insecurity to aircraft operation.

Like any responsible business, Panasonic continually tests the robustness of its systems, and reviewed all of the claims made by Mr. Santamarta. It subsequently engaged Attack Research (AR) to conduct validation testing in May 2015 and again in 2016 to ensure that the few minor concerns (in no way linked to the control of an aircraft) identified by Mr. Santamarta had been fully remediated, and this was confirmed in a written report to Panasonic.

Panasonic does not condone unauthorized security testing during aircraft operation in uncontrolled environments, such as those conducted by IOActive. Panasonic strongly supports legislation that should be enacted to make on-board electronic intrusion a criminal act.

Security professionals who wish to test our systems legitimately and safely can do so by participating in our Bug Bounty program (bugbounty@panasonic.aero) in which Panasonic provides unfettered access to our products to allow for in-depth security testing and analysis.

Panasonic IFE products have a robust security design that complies with, or exceeds, all requirements, and are routinely and regularly tested by third-party professional security firms, as well as by participants in our independent Bug Bounty program.

Panasonic also fully supports aircraft manufacturers and aviation regulatory agencies to ensure our IFE systems are designed to comply with all aircraft manufacturer and regulatory security requirements, and Panasonic routinely reviews our designs with said groups.

Additionally, Panasonic is a member of the Aviation Information Sharing and Analysis Center (A-ISAC) for the express purpose of assuring that vulnerabilities are shared and assessed with a collective oversight so that the integrity of the systems can be maintained. Panasonic’s IFE software is certified at Level-E per DO-178B, with “No Effect” to aircraft safety.

Posted by Patricia on Monday, January 2, 2017 at 4:27 pm
Filed under News Releases · Tagged with Aviation, Bug Bounty, Hacking, IFE, IOActive, Panasonic, Security

Smart Technology from SITA Improves Passenger Experience at America’s Friendliest Airport

Real-time updates on queuing now available at Phoenix Sky Harbor International Airport

Atlanta, Georgia | November 1, 2016– Phoenix Sky Harbor International Airport, known as America’s Friendliest Airport®, is using sophisticated technology from global IT provider SITA to offer its 44 million passengers real-time information for their journey through the airport.

Passengers can now view security wait times before they travel as well as when they arrive at the airport. Today, real-time checkpoint wait times are available on the airport’s website; on flight information displays in the terminals and PHX Sky Train® stations; and on Sky Harbor’s visual paging screens in the terminals.

Committed to providing a great passenger experience, Phoenix Sky Harbor rolled out SITA QueueAnalyzer, the intelligent queue management technology from SITA and its partner iinside, following a successful two-month pilot at the airport. It is now in use at five security checkpoints in Terminals 2 and 4, providing accurate real-time information. More than 80% of passengers use Terminal 4, which is home to American Airlines and Southwest Airlines, the airport’s dominant carriers.

In addition to providing passengers with the information they need, SITA QueueAnalyzer provides airport management with dashboards to assess current wait times and view live video of lines. It also provides dashboards for quick analysis of real-time information against historical data, allowing for better allocation of resources to avoid bottlenecks. Airports across the USA are focusing on improving queue management and SITA’s technology will be in operation at a number of high-volume airports before the end of the year.

Randy Pizzi, SITA President, Americas, said: “Passengers want the right information at the right time and SITA QueueAnalyzer ensures that Sky Harbor provides accurate information at every touchpoint. Not only does it monitor wait times but it can predict queue times at key checkpoints so that lines can be managed more efficiently. This is a great example of smart technology being used to deliver a better passenger experience.”

SITA QueueAnalyzer is also being installed as part of Sky Harbor’s Terminal 3 modernization and will come online later this year, when the first phase of the terminal project is completed.

Posted by Patricia on Tuesday, November 15, 2016 at 4:02 pm
Filed under News Releases · Tagged with Airlines, Airport, Aviation, baggage, concourse, flow, IT, Pheonix, retail, Security, SITA, ticketing

Bugs, Hackers, Panasonic… and More!

Panasonic Avionics Corporation is engaging with elite ‘white hat’ hackers through leading bug bounty provider HackerOne to ensure the security of its inflight entertainment systems. HackerOne has helped major companies such as General Motors, Uber, Twitter, Airbnb, DropBox and Adobe identify and fix security vulnerabilities as part of authorized bug bounty and vulnerability coordination programs. “Panasonic Avionics has always taken a proactive approach to security,” said Michael Dierickx, Director of Security Engineering and Information Security Officer at Panasonic Avionics Corporation.“We have extensive processes in place to identify potential and emerging vulnerabilities, and we also engage with security consultation firms who provide penetration testing and other services. Still, these teams bring a fresh perspective and innovative ways to search for potential issues. We want to harness this out-of-the-box thinking and create a win-win scenario that rewards both Panasonic and this community for our hard work and dedication.” With the HackerOne platform Panasonic Avionics has access to the world’s most powerful external security team, the global hacker community, to continue enhancing the security of their internet-connected systems,”said HackerOne CEO Marten Mickos. “Inviting white hat or ethical hackers to hunt for bugs is a powerful method for making connected technology safer for everyone.” Having noted the release, we asked a few questions:

1. “Panasonic Avionics Corporation is engaging with elite ‘white hat’ hackers through leading bug bounty provider HackerOne to ensure the security of its inflight entertainment systems.” Does this NOT include inflight connectivity? If not, what are the sources of hacker data inputs only for IFE?

ANSWER: Our focus at Def Con was on our eXW system, which uses our inflight API (IFAPI) software architecture. Our decision to prioritize the eXW system was due to customer demand. More and more, airlines want the opportunity to interface with our IFE system, and IFAPI is our gateway. While our program’s initial focus is on IFAPI, and our ultimate goal is to include all of our systems.

2. What OS’s are included in the Panasonic Entertainment systems, and are they typically, or ever been, hacked?

ANSWER: Panasonic Avionics uses a variety of operating systems based on the configuration. As we’ve moved into open platform architectures, we’ve responded by enhancing our own internal processes to ensure the security of the systems.

While we can’t comment on systems that have been delivered to our airline customers, we can say that stories in the press about someone’s ability to take control of the aircraft using the IFE system is almost always theoretical. Remember that our IFE system software is certified at Level-E per DO-178B, with ‘No Effect’ to aircraft safety for any failure. We do not expect that classification to change.

3. We assume some receipt of transmitted data is involved in the IFE systems? Correct? If so, what onboard/off-board data streams are involved.

ANSWER: Panasonic Avionics reviews and protects all required data streams as determined in the review.

4. Is Panasonic looking at data sent from IFE systems to the aircraft? What type of data? Is the reverse true as well? What kind of data, if so?

ANSWER: Panasonic Avionics works with the various OEMs, other suppliers, and in the associated standards and regulatory forums to align on the necessary security measures and means to protect the interfaces and data.

5. Is loaded content today checked for malicious code that a hacker would induce at a ground station after being created in California?

ANSWER: Panasonic Avionics adheres to the MPAA security standards for media and conducts internal and independent third party security audits.

(Editor’s Note: IFExpress should mention, that Panasonic’s inflight entertainment data content facilities in California are some of the best and most secure we have ever seen. Check out this link for an earlier story by IFExpress on the Media Content Service operations and interview with Julie Lichty.)

6. Will the ‘Bug Bounty’ program include passenger messaging, connectivity engagement signals, airborne RFI (hacker), onboard radiation, etc.?

ANSWER: The bug bounty program will eventually be opened up to the entirety of the Panasonic Avionics product portfolio.

7. Does Panasonic have a ‘brick wall’ between the connectivity systems and the IFE, and the aircraft, or are there places that might be in question? If so, please give us an example of where such an external infection might cross over into the IFE or aircraft.

ANSWER: Panasonic Avionics deploys the necessary security practices to protect the assets.

8. What hardware/software did Panasonic provide at DefCon? Will there be a similar effort at the California IFE data facility? If not, why not?

ANSWER: Our focus at DefCon event was on our wireless eXW platform, which uses our In-Flight (IFAPI) software architecture. Our customers want more opportunities to interface with our IFE system, and IFAPI is our gateway. While our program’s initial focus is on IFAPI, our ultimate goal is to include all of our systems.

9. Who is Panasonic’s head of IFEC hardware security?

ANSWER: Panasonic Avionics addresses security from many vectors and does have a dedicated Director of Security Engineering.

10. Please describe any hacks, if any, in today’s IFEC or aircraft that Panasonic has found… ?

ANSWER: While we can’t comment on systems that have been delivered to our airline customers, we can share that Panasonic Avionics security practices includes secure code reviews, penetration testing, and vulnerability scanning as part of the product life cycle. Carrying out these processes is intended to discover quality issues (aka: Hacks) early on and convert these into security improvements in our products.

11. Has Panasonic attempted under test conditions to induce ‘bad data’ or hacker data into Panasonic modules in the lab? Does Panasonic have any ‘hacker testing’ today?

ANSWER: Panasonic Avionics has put in place extensive best practice processes to identify potential and emerging threats and vulnerabilities. Panasonic engages in both internal and 3rd party based, vulnerability scanning and penetration testing.

12. Are Boeing and/or Airbus into this as well with you…will they be advised if issues are found?

ANSWER: Panasonic Avionics actively engages with both Airbus and Boeing Security to share information and discuss issues that impact product security,as well as our participation in the A-ISAC.

13. Please describe how Panasonic will handle issues if discovered… and there will be issues!

ANSWER: Panasonic Avionics follows its security incident response standards for monitoring, alerting, prioritization, and remediation.

(Editor’s Note: HackerOne is the world’s most popular bug bounty platform, connecting organizations with the world’s largest community of highly-qualified security researchers. More than 550 organizations, including The U.S. Department of Defense, General Motors, Uber, Twitter, Yahoo!, GitHub, Square, Dropbox and the CERT Coordination Center trust HackerOne to find critical software vulnerabilities before criminals can exploit them. HackerOne is headquartered in San Francisco with a development office in the Netherlands. Visit this website for more information.)

INMARSAT:
Inmarsat, provider of global mobile satellite communications services, has signed an agreement with Beijing Marine Communication & Navigation Company (MCN) and Aviation Data Communication Corporation (ADCC) to provide aviation safety services to Air Navigation Service Providers (ANSPs) and Operators. The Memorandum of Understanding (MoU) was unveiled at ATC Global 2016, which is taking place in Beijing this week, and outlines MCN/ADCC’s intention to offer cockpit communication services, including Inmarsat’s Classic Aero and next generation SwiftBroadband-Safety services, in the People’s Republic of China (PRC).

Classic Aero is a high-quality voice and data safety service currently used by most of the world’s airlines. It offers reliable and secure satellite surveillance and communications (FANS/ACARS) that meet International Civil Aviation Organization (ICAO) global flight tracking requirements.

SwiftBroadband-Safety utilizes secure IP-based broadband capabilities that far exceed those of other connectivity alternatives. It offers global, high speed, connectivity for cockpit and aircraft operations, with airlines benefitting from greater efficiency, reliability and capacity at a lower cost. The solution is always on and always secure, delivering next-generation applications, including flight data streaming (‘Black Box in the Cloud’) and real-time Electronic Flight Bag applications such as graphical weather. Inmarsat’s partnership with MCN and ADCC is expected to be finalized later this year and fits with the announcement made earlier this year of plans for a MCN and Inmarsat joint venture to provide comprehensive aircraft cabin and connectivity solutions across the PRC.

SATCOM DIRECT:
Global aeronautical communications provider, Satcom Direct (SD), announced today it has acquired AircraftLogs (“Stewart-Ratliff Aviation Services, Inc”), a company based in Columbus, OH, that offers the latest technology in aircraft flight scheduling software and tax reporting tools for corporate and private flight departments. With the purchase of AircraftLogs, SD adds scheduling and tax capabilities to its Integrated Flight Operations Management portfolio.

VTS:
VTS (Video Technology Services) today announced that it is employing cutting edge technology to launch its latest SKY-SIS II Program for older Seatback IFE replacement and upgrade. This new product involves bridging thirty years of experience, combining traditional IFE systems with the latest new technologies and is an answer to requests from VTS client airlines, which is where all of VTS innovations have originated. According to Philip LaPierre, VP Engineering, “The long list of engineering and successful product developments have come from airline requests and over the last 30 years there have been many VTS firsts including; the first LCD (Liquid Crystal Display) IFE Video Projector, first LCD monitors for IFE applications, first VOD Systems, first Digital Video Player (DVP) to replace conventional videotape, first affordable old seatback retrofit and upgrade solution and others. Stop by their booth 219 at APEX Expo, Singapore, Oct 24-27, 2016 and see for yourself.

OTHER:

There is a lot going on in the 14 GHz spectrum, specifically 500 MHz of spectrum for air-to-ground connectivity wireless services and you can read more about it here: Qualcomm, Gogo, others continue to push for FCC’s 14 GHz ATG spectrum auction despite moves to satellite services | FierceWireless
Here’s another good wireless article we found: The crazy economics of inflight Wi-Fi
And speaking of Singapore, here is the link to the APEX signup: 6 weeks to go, take advantage of our discounted hotel rates

Posted by Patricia on Tuesday, September 20, 2016 at 6:01 pm
Filed under Hot Topics · Tagged with Airlines, Aviation, Bug Bounty, Connectivity, HackerOne, IFE, IFEC, Panasonic, Security, Wi-Fi

IFPL’s AS9100 Certification and a Lot More Stuff…

IFPL:
OK, AS9100 Certification may not seem like a big deal to you (and we had to look it up) but it turns out that in aviation, quality management is a very big deal… with every airplane part! So, you might ask, what can be so difficult about setting up a Quality Assurance program? Plenty, in fact we counted well over 200 action items, systems, documents, records, developments, implements and more actions need to complete the certification. In fact, if you want to finally see what all this “quality” certification means, check out this “easy” outline of the cert actions

Notes IFPL: “IFPL are delighted to have achieved certification to AS9100C. This is a key stage in the develop- ment of IFPL and demonstrates that our Management Systems are mature and robust. IFPL recognizes that compliance with quality accreditations forms the foundations of their business success. Quality is in the DNA of the company culture, engaging employees to continually improve systems and products to benefit our customer satisfaction.

IFPL’s facility is based on the Isle of Wight, just off the south coast of the UK. The leadership team at IFPL ensures that the management system activities are carried out in accordance with the Quality Management System, the European Aviation Safety Agency requirements of EASA Part 21G and the newly awarded International Aerospace Standard AS9100C.”

They went on to say, “Quality, reliability, and safety are critical values for the aerospace industry. The BSI only award the certificate once their rigorous and stringent criteria has been met. Both of these certifications high- light IFPL’s commitment to meeting and exceeding the increasingly stringent industry requirements for aerospace related products and assures our manufacturing processes consistently meet or exceed the requirements and expectations of customers presenting the most challenging of applications.” And, in case you didn’t know, CEO Geoff Underwood founded IFPL almost 20 years ago and it has the largest portfolio of proven IFEC products and services in its sector. They are proud to supply the world’s leading inline manufacturers and airlines, who have come to rely on them to provide inspiration to the enhancement of their passengers’ experience; delivered through their innovative product design and proven reputation for reliability. For more information on the IFPL products check out the following link: IFPL – Connecting Your Passengers

Gogo:

1. 2Ku is now up and flying across three airline partners – Aeromexico, Delta and Virgin Atlantic
2. 2Ku is installed on about a dozen aircraft
3. Gogo has now received six STCs to install the technology on various aircraft types
4. By the end of 2016 Gogo expects to have 75-100 2Ku installations. For 2017 that number increases to 350-450 and in 2018 increases again to 500-700 install.
5.Gogo was selected by Delta Private Jets to equip its feet of >70 business jets with Gogo Biz 4G inflight connectivity for 2Q17.
6. Want see something cool? Watch this Gogo 2Ku hardware installation on a GOL B737-800 – Gogo Inflight Internet Video: Behind the scenes with the first Gogo 2Ku installation on GOL – Gogo Concourse

Inmarsat:

At the end of June, Inmarsat has announced that its advanced Global Xpress (GX) Aviation in-flight connectivity service has been certified by the European Aviation Safety Agency (EASA) for the Airbus A320 aircraft family, bringing it a step closer to being available as line-fit or retrofit on every major Airbus and Boeing airframe. Here is a link for more information – GX Aviation certified for Airbus A320 aircraft – Inmarsat

OTHER (somewhat related) NEWS

1. We have to thank Bill Baltra for this one. Have you heard about ModoBag. Yep, you ride your bag now, and if you don’t believe it, check out this video – Modobag: World’s First Motorized, Rideable Luggage! – YouTube We contacted them but there was no response. you be the judge of their product if it achieves acceptability; besides, it might not look too cool in a skirt! Cruise the airport on top of a piece of motorized luggage

2. This may explain today’s aircraft Wi-Fi usage: Major study links low internet usage to slow broadband – BBC News

3. IFExpress recently asked Rich Salter (Engineering Consultant) about issues involved with security and IFEC and he had 3 points for your consideration:
a. There is an ARINC group addressing onboard cyber-security, and see the presentation made by Boeing’s Derek Schatz at a recent ARINC CSS meeting.
b. Panasonic has begun a partnership with hackers: Continuing what its Director of Security Engineering and Information Security Officer Michael Dierickx called a proactive approach to security, Panasonic Avionics Corporation developed a bug bounty program through HackerOne. The program is aimed at bolstering security of Panasonic’s inflight entertainment systems.

While the announcement coincided with the start of the Black Hat conference in Las Vegas, the company will kick off the bug bounty program at the DefCon Conference later this week and will extend an invitation to participate to what Dierickx referred to as a select group of hackers.”We have extensive processes in place to identify potential and emerging vulnerabilities, and we also engage with security consultation firms who provide penetration testing and other services,” Dierickx said in a release. “Still, these teams bring a fresh perspective and innovative ways to search for potential issues.” (Editor’s Note: More on this next week.)
c. And we had an FAA man present on security at the last Tech Conference.
Finally, We should mention what the feds say about aviation security – this may be VERY timely: Securing the NextGen aviation network

4. If you are Traveling to the US, you might have to cough up your online presence! – Traveling to US? Agencies want to Spy on your Social Media activities right from Airport and Attention US-bound tourists: Social media accounts subject to inspection

5. SpeedNews reports: INMARSAT conducted survey that found 92% of airline pax would like to access onboard connectivity; 54% over inflight meals.

6. See if you are getting old by analyzing your travel messaging:
What is the impact of text and messaging apps on travel? | Hotel Management

7. Go ahead, spend the money on a good set of headphones: On airplanes, good headphones make good neighbors – Elliott

And lastly, we want to tell you about a publication that we think is really useful and incredibly data rich – it’s called Airline Weekly and it is delivered by the internet each Monday. The Weekly is usually 12 pages long and covers airline/airport happenings worldwide. The Weekly is a subscriber-supported publication, paid for by readers who want a more interesting, more valuable read about the airline business. Each Monday, Airline Weekly reports who’s flying where, new marketing approaches, fleet, finance and key airline and airport data. And most importantly, Airline Weekly readers will enjoy insightful analysis and new ideas found nowhere else. For example, the weekly sections include: Weekly News Review, Fleet Info, Finance, Marketing, Airports, Environment, Routes & Networks, and Around the World. If you want worldwide airline info, this publication is the one… and, they will give you a few free publications for your evaluation. Get it! Airline Weekly – Shouldn’t a publication about an interesting industry be, well, interesting?
Also, you might want to check out their weekly podcast. It is a great weekly update.

Posted by Patricia on Tuesday, August 9, 2016 at 6:15 pm
Filed under Hot Topics · Tagged with 2Ku, Airlines, ARINC, AS9100, Aviation, EASA, Gogo, GX, HackerOne, IFPL, Inmarsat, Modobag, Panasonic, Quality, Security, STC

Panasonic Develops ‘Bug Bounty’ Program with Hackerone

Lake Forest, California | August 3, 2016– Panasonic Avionics Corporation is engaging with elite “white hat” hackers through leading bug bounty provider HackerOne to ensure the security of its inflight entertainment systems.

HackerOne has helped major companies such as General Motors, Uber, Twitter, Airbnb, DropBox and Adobe identify and fix security vulnerabilities as part of authorised bug bounty and vulnerability coordination programs.

Panasonic, the world’s largest provider of inflight entertainment and communications systems, is taking part in the program as it is acknowledged as best practice for effective security by identifying any weaknesses in internet-connected systems.

The bug bounty program will begin by inviting a select group of hackers to participate and will launch at the upcoming DefCon Conference which takes place August 4-7, 2016 in Las Vegas.

“Panasonic Avionics has always taken a proactive approach to security,” said Michael Dierickx, Director of Security Engineering and Information Security Officer at Panasonic Avionics Corporation. “We have extensive processes in place to identify potential and emerging vulnerabilities, and we also engage with security consultation firms who provide penetration testing and other services.

“Still, these teams bring a fresh perspective and innovative ways to search for potential issues. We want to harness this out-of-the-box thinking and create a win-win scenario that rewards both Panasonic and this community for our hard work and dedication.”

HackerOne partnered with the Department of Defence earlier this year for the U.S. Federal Government’s first ever bug bounty program “Hack The Pentagon,” which helped resolve 138 valid vulnerabilities identified by the ethical hackers.

“With the HackerOne platform Panasonic Avionics has access to the world’s most powerful external security team, the global hacker community, to continue enhancing the security of their internet-connected systems,” said HackerOne CEO Marten Mickos. “Inviting white hat or ethical hackers to hunt for bugs is a powerful method for making connected technology safer for everyone.”

Posted by Patricia on Tuesday, August 9, 2016 at 3:35 pm
Filed under News Releases · Tagged with Avionics, Bug Bounty, HackerOne, IFEC, Inflight, Panasonic, Security

Australia Border Exit Checks Powered by SITA’s Advanced Technology

Automatic advance security checks now being run on all passengers exiting Australia

Sydney, Australia | April 7, 2016– Australia’s Department of Immigration and Border Protection (the Department) is now running automated checks on all passengers departing the country. The Outward Advance Passenger Processing (APP) program uses iBorders® from SITA, the global provider of border security and IT solutions to governments, airlines and airports. SITA’s iBorders system provides real-time, integration between the airlines’ systems and the Department’s border management systems.

Outward APP, which provides interactive advanced passenger information (i-API), was put in place following legislation enacted by the Australian Government to help improve Australia’s border integrity and national security. As part of these measures, airlines are required to provide data for all travellers departing Australia in advance of their flight. The airline transmits each passenger’s data to the Department during check-in, receiving in response a ‘board’/’no board’ message in real-time. Passengers who are pre-cleared for departure through this process are allowed to quickly self-process through passport control by using the SmartGate in Australia’s international airports.

In addition to providing a more streamlined departure process using automated e-gates, the process also facilitates the identification of passengers who may be a security concern ahead of departure. SITA’s iBorders enables the Department to receive passenger data from the airlines with enough time to pre-process travellers before they arrive at the border.

John Gibbon, Assistant Secretary Traveller Branch at the Department, said: “Outward APP delivers a faster and more seamless experience for travellers, while meeting our business needs to manage threats and ensure the integrity of Australia’s border.”

SITA’s work with the Department started as a trial with a limited number of airlines. Full implementation coincided with the commencement of the Foreign Fighters legislation amendments and today the Outward APP program includes all airlines and all flights out of Australia. In total, 47 airlines are now fully certified and running around two million transactions a month through the Australian Outward APP program powered by iBorders.

Ilya Gutlin, SITA President, Asia Pacific, said: “Australia has long been recognized as a leader and innovator in the area of border management. This sophisticated Outward APP program builds on the existing solutions that SITA has been providing to the Department of Immigration and Border Protection since 2000, when the country geared up for the influx of arrivals for the Olympic Games. Working in sync with the airlines, Australia now runs advance, automatic checks on every passenger arriving or departing the country, making the journey smoother for authorized travellers while addressing issues with persons of interest.”

Around 30 governments globally use SITA’s iBorders® systems and capabilities to keep their borders secure and transform their border security operations.

Posted by Patricia on Tuesday, April 26, 2016 at 3:21 pm
Filed under News Releases · Tagged with App, Australia, Border, iBorders, IT, Outward APP, Security, SITA, SmartGate

Connect to the World’s Largest, High Speed IP Network in the Sky with IntelsatOne® Flex for Enterprise

Simple ‘click of a mouse’ will deliver instant access to Intelsat’s Globalized Network
Seamless integration with terrestrial networks provides ultra-high availability, redundancy and security
IntelsatOne Flex for Enterprise delivers economies of scale and operational efficiencies and eliminates unnecessary overhead costs

Luxembourg | March 7, 2016– With nearly 4 billion people, 20 billion devices and 50 billion machines requiring broadband connectivity, corporate enterprises are looking for fast, easy and cost-efficient means to expand their MPLS or Ethernet networks in order to stay ahead of their customers’ emerging demands.

Today, Intelsat (NYSE: I), operator of the world’s first Globalized Network, powered by its leading satellite backbone, introduced IntelsatOne Flex for Enterprise, a managed service that allows regional and global enterprise network service providers to efficiently access and incorporate high throughput satellite technology into new and existing private networks. The result is a high performance, secure and flexible data network platform that supports regional and global application growth, all using a web-based network operations interface.

IntelsatOne Flex for Enterprise will deliver:

Instant Access to Intelsat EpicNG’s high speed broadband connectivity where the virtualized network will enable customers to flexibly allocate and move bandwidth to meet surges in demand or new geographic requirements.
Seamless Integration with terrestrial MPLS or Ethernet Networks as IntelsatOne Flex for Enterprise allows customers to maintain Class of Service tags across both satellite and terrestrial components.
Control and Visibility to the End Terminal through a robust Network Management System (NMS) that allows service providers to: customize, prioritize and contend Mbps; offer differentiated levels of service to their end users; and maintain full control of the offering and brand. The customer portal will also provide real-time monitoring, tracking and reporting.
Streamlined Ground Operations through IntelsatOne Flex’s uniform performance, which enables customers to mass-order terminals in advance and take advantage of volume pricing, further simplifying and accelerating the procurement, deployment and installation of new revenue-driving remotes.
Significant Cost Savings through the use of smaller terminals, which are much more cost effective to purchase and maintain, even in the most remote locations.
Ultra-High Availability, Multi-Layer Redundancy and Security through Intelsat’s Globalized Network.

“IntelsatOne Flex for Enterprise will provide our customers with the unprecedented scalability and flexibility needed to manage the complex challenges driven by the explosive demands for broadband connectivity,” said Karen Schmidt, Vice President, Marketing, Intelsat. “Unlike with other platforms, the backward compatibility of Intelsat’s Globalized Network does not require customers to replace their existing technology or switch out their ground infrastructure. As a result, customers can redeploy the cost savings and instead, focus on expanding their businesses and driving new revenue streams. Most importantly, IntelsatOne Flex for Enterprise can be easily integrated into an existing architecture and serve as a single point of entry to a virtual Globalized Network that can deliver on its promise of providing high-speed broadband and internet connectivity, whenever or wherever you need it, today.”

Posted by Patricia on Tuesday, March 8, 2016 at 4:19 pm
Filed under News Releases · Tagged with Aviation, communication, ground operations, Intelsat, Intelsat EpicNG, IntelsatOne Flex, Satcom, Satellite, Security

TSA Pre✓ Reaches Milestone with More than 2 Million Travelers Enrolled

Washington | January 13, 2016– The TSA Pre✓ application program has reached a new milestone with more than 2 million travelers enrolled. TSA Pre✓, which opened its first application center in December 2013, now has more than 350 application centers nationwide, including locations at 38 airports.

“We are pleased to announce this milestone as the continued growth of the trusted traveler population allows us to better focus our resources on high-risk, unknown passengers, while facilitating travel for low-risk individuals,” said TSA Administrator Peter Neffenger. “We look forward to the continued expansion of TSA Pre✓ as we continue our drive towards having more travelers directly enrolled in trusted traveler programs.”

TSA Pre✓, an expedited screening program that began in October 2011, enables identified low-risk travelers to enjoy a smart and efficient screening experience. For TSA Pre✓ travelers, there is no need to remove shoes, 3-1-1 liquids, laptops, light outerwear or belts. In 2015, TSA Pre✓ operations began at 48 new airports. Today, TSA Pre✓ has more than 450 lanes at 167 U.S. airports.

The TSA Pre✓ application program allows U.S. citizens and lawful permanent residents to directly apply for TSA Pre✓. Once approved, travelers will receive a “Known Traveler Number” and will have the opportunity to utilize TSA Pre✓ lanes at select security checkpoints when flying on the 13 carriers that currently participate in TSA Pre✓: Air Canada, Alaska Airlines, Allegiant, American Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue Airways, OneJet, Southwest Airlines, Sun Country Airlines, United Airlines, Virgin America and WestJet. TSA continues to work with industry to expand the number of airlines participating in TSA Pre✓.

Travelers may also enroll in one of three trusted traveler programs offered by U.S. Customs and Border Protection: Global Entry, NEXUS or SENTRI. Members of these programs are eligible to participate in TSA Pre✓ and do not need to apply separately; once successfully enrolled in a CBP trusted traveler program, participants must utilize their “PASSID” as their Known Traveler Number.

To learn more about TSA Pre✓, visit tsa.gov/tsa-precheck. For more information about the four trusted traveler programs that offer TSA Pre✓ eligibility, visit dhs.gov/tt.

Posted by Patricia on Tuesday, January 19, 2016 at 5:23 pm
Filed under News Releases · Tagged with Airline, Aviation, Security, TSA Pre✓

Thompson Aerospace Meets EASA Tracking Rules While Reducing Airlines Cost

Thompson Aerospace (TA) of Irvine, CA is offering its secure aircraft tracking/data solution as the most economical and fully compliant means to meet the new EASA rules released on December 16, 2015.

Irvine, CA | January 12, 2016– Thompson Aerospace (TA) of Irvine, CA is offering its secure aircraft tracking/data solution as the most economical and fully compliant means to meet the new EASA rules released on December 16, 2015. This solution is available to all aircraft types, with the first STC’s expected in March 2016 on B767-200, B767-300 and MD10 aircraft. The expectation is to have B777 STC’s in the second quarter of 2016 with other aircraft model types including business jets to follow during the year.

Mark Thompson noted, the new EASA regulations provides airlines options to meet the requirements: either a new real-time, robust data system or to equip the aircraft with an upgraded traditional Underwater Locating Device (ULD). While the second solution meets the requirements for this EASA rule, it does not address the core issue of what the aircraft condition is at all times. Thompson Aerospace’s view is that an advanced, secure, robust data solution providing enhanced tracking with real-time situation awareness of all systems provides more value. TA created the Secure Global Aircraft Tracking Unit to provide the economic benefits achieved by real-time information and to meet the pending rules. The solution does not rely on any aircraft system to provide location, speed, altitude, attitude (pitch, yaw, and roll), vertical velocity, and cabin pressure. This truly remarkable product uses less than 2 watts under normal operation, and can be augmented with TrueBluePower battery technology, that will allow up to 14 hours of operation in flight in the event of total power loss.

While the SGATS solution provides fully compliant EASA tracking solution, it also provides ACMS and FOQA data in real-time or after the flight, plus trend monitoring, Virtual FDR, secure key management, credit card gateway, and ability to securely send data to aircraft such as weather maps using the embedded Iridium radio.

In addressing the airline partners we believe value is important and by leveraging the latest technology the SGATS value added features will save money beyond just meeting regulatory requirements. TA understands the value of data security and in the unlikely event data needs to be examined; the secure chain of trust assures data has not been altered. The solution is based on the latest in microelectronics technology, hardware security and Iridium technology to provide airlines with the best cost advantages in the market place to replace older technology.

Most aircraft data solutions are based on OEM specifications that are technologically last generation, and while an improved beeper may meet the EASA requirements; our view is an aircraft should be at least as smart as your iPhone. The installation costs of the an enhanced ULD are very similar to SGATS, except we provide a life time warranty on the hardware

Thompson Aerospace has partnered with JANA and ALOFT AeroArchitects to provide STC’s for commercial and business aircraft. This partnership can provide STC approved kits for all model type aircraft in 2016 within six month of receiving an order.

Thompson Aerospace is a leader in securely protecting aircraft data and has securely moved over 500 million records between aircraft and secure ground locations Our patented Hardware Security Module allows us to securely move any type of data to and from an aircraft using the most reliable and secure means.

For more information contact Craig Jones, Vice President Business Development at: craigj@thompsonaerospace.com

Posted by Patricia on Tuesday, January 19, 2016 at 4:06 pm
Filed under News Releases · Tagged with aircraft tracking, Aviation, EASA, IT, Security

2016 Predictions and Beyond…

Last year we wrote in our first issue: “Happy New Year to our readers and thank you for another year of IFE change and growth. We are always excited to write up our predictions, in fact, we have been researching for a couple of weeks now to bring you the latest in prediction news. Based on technology change, we are in for a ride this year, and beyond. Everything from drones to privacy is at risk to become a new item in 2015, and as we move into the world of change, we hope you find our view a bit different… and a bit useful.” The sentiment still holds so let’s get started on 2016. Here are a few of the big market and changes that we might see (or need) in the techno-world to come with aviation as our focus.

Messaging:
While 2016 may have a few techno-changes from 2015 and summary numbers differ, we are are riding the same messaging train! Since technology and media have grown so much (at least in the US) folks are spending more time on it than sleep or work (Business Insider), there appears to be plenty of opportunity time for messaging (Facebook, Twitter, and the like) but messaging will be even bigger. If you don’t believe it, just watch the ‘head down time’ at a public function where time is spent on devices – it’s less invasive and non interruptive.

Why is this a boom time for messaging, you might ask? The answer must lie in new, portable communication technology for one. If, as some writers predict, we spend over half of our waking day with media and technology, and because the devices and connectivity mediums are there, plain and simple, we will text. From a broader perspective, time on major digital activities will increase and has done so for each year for the last 5 years. To a greater extent, these behaviors are clearly a dominating trend and will continue to grow for the foreseeable future. Further, as folks ‘cut’ their cable TV, products are rising up in the wireless world to support streaming TV via the Internet for portable devices. Check out this FierceCable article for more information on this subject.

On aircraft, we also expect to see this increase, after all some 97% of passengers (notes SITA) have devices with Facebook Messenger, What’s App, and WeChat. These devices (and apps) and limited connectivity channels are there, all we need are more lower price solutions (free or flat fee)… and yes, there are a few on the horizon and we will discuss them this year, but we digress for now. If anything will be a big deal in inflight lifestyle changes, it will be more messaging!

Audio:
From an audio perspective, our daily life is a good predictor of what we want, and will do, on airplanes. Streaming audio is not new on the ground, with some predictors noting 4 hours of each day in that pursuit. On planes it is usually a ‘canned’ experience because connectivity to the ground is not cheap. However, with the demand of services like google Play, Amazon, MP3, NPR, Apple Music, Spotify and many more, there may be a future for advertised, real-time, streaming… if for no other reason than news. Today it’s the ‘under 17’ that spend the most streaming time but they do get older and will replace the ‘over 55’ who rely mostly on AM/FM – something to think about for your next IFE system.

Bags/Baggage:
Perhaps the past year has been better (data not out yet), but in the previous year (2014), the passenger count that lost a bag reached 24.1 million and, we note, the trend has been dropping (2007 – 18.9 lost bags per thousand pax, down 61.3% to 2014 – 7.3 lost bags per thousand pax). However with increasing load factors, increased seating and increasing traffic, it will be a real challenge for airlines to keep up. In 2014 it cost the airlines over $2 Billion for mishandled bags so the airlines are ahead of the $4.22 Billion in 2007. We also note that half of the issues were caused by transfer mishandling. Perhaps the new personal Bluetooth and Wi-Fi bag finders in conjunction with the new self bag tag programs, and the eventual electronic bag-tag programs (NFC and RFID) will reduce the loss even further in 2016. In fact, SITA has been making inroads with their BagManager baggage tracking service in 2015 and we anticipate this feature to take off in 2016.

Beacons:
We have shown a number of beacon devices in pictures from the IFE trade shows but basically we are talking about mobile location, mobile intelligence or mobile sales communication devices. These are small battery free or line powered devices that communicate with your device over Bluetooth (4.1) and Wi-Fi. The folks at SITA have been developing a lot of airport related solutions and it remains to be seen when they will come aboard planes. Developed at Apple, the iBeacon Registry is their effort to get this technology started in airports and here are their services: It allows beacon owners (airlines, airports or 3rd parties) to manage their beacon infrastructure and track where they are placed in an airport. The technology enables airports to monitor beacon deployment to prevent radio interference with existing Wi-Fi access points. It provides beacons owners with a simple mechanism to set the ‘meta-data’ associated with beacons. Also, it has an API for app developers who want to use these beacons for developing travel and other related apps. Notes SITA: “The aims of the registry are to promote the use of beacons in the Air Transport Industry and reduce the cost and complexity of deployment. This can be achieved with the following design goals:

Promote shared beacon infrastructure to reduce cost and complexity of deployment.
Introduce standard beacon types and data definition to encourage reuse.
Provide a simple to use API to discover beacons and get meta-data about beacons.
Provide tools to airport operators and beacon owners to visualize and track beacons.
Be vendor agnostic – the service should work with beacons from any vendor.”

Furthermore, ABI Research notes: “Research data shows that, from a beacon shipment perspective, most vendors are shipping multiple contracts in the tens of thousands. This is a major upgrade from 2014, indicating that a lot of retailers are ramping up to deploy in 2016. Although not public yet, several original equipment manufacturers (OEMs) completed funding rounds, which will enable them to grow in 2016. Sensoro is emerging as a major market player, with more than 110,000 beacons deployed in China and some major orders lined up for 2016.”

GlobalAir.com Stepping Up Security Measures in Lead Generation

Recent updates to website increase security removing over 50% of spam, scam, and fraudulent leads

NBAA, Las Vegas | November 18, 2015– Globalair.com announced today the launch of a new security deployment. The new enhancement was developed to curtail fraudulent email submissions. GlobalAir.com has improved the security features to include the addition of Google’s state of the art reCAPTCHA technology. These new elements have resulted in over a 50% decrease in false lead generation for aircraft for sale listings on GlobalAir.com.
Jeffrey Carrithers President and CEO explains “Our new security will not only curtail individuals from submitting erroneous submissions but more importantly disallow an automatic process known as “spiders or bots” from browsing our system and submitting thousands of inquiries. In the past 6 months we have noticed a very large uptick in scams/spam. Not only for Globalair.com but also from around the entire market place. This has become a big deal and we are determined to develop solutions to prevent this form of fraud”.

It comes at a price

With the eagerness for finding a solution Globalair.com launched and tried a variety of solutions. Unfortunately one of the solutions was not recognized until after the fact that the system completely shut down all inquires for two days. Customers and Brokers will also notice a slight decrease in the number of leads generated for aircraft listings, but will notice the quality is significantly higher.

Carrithers describes the new system, “We prefer to bring quality of leads versus quantity leads that lead to nowhere or worse. Globalair.com was the first aviation company that developed security measures to reduce the efforts of fraud by the release of an email verification system in 2011. Though the new security deployment will decrease the number of fraudulent email it comes at a price and will reduce the total number of inquiries Globalair.com sends. Our opinion is our clients want and deserve a qualified lead generation marketing tool that will allow them to confidently conduct business and sell inventory through our system. We don’t want to just send our customers dozens of leads where the majority of them are from a robot.
Security remains at the top of the list and moving forward just like the CIA and FBI Globalair.com will continually maintain watch and analysis of how to improve its products in an ever changing hazardous digital environment.

Posted by Patricia on Tuesday, November 24, 2015 at 3:48 pm
Filed under News Releases · Tagged with Aviation, IT, Security

IFExpress Newsletter

Sign up for our *FREE* newsletter and get the latest industry news delivered to your e-mail inbox weekly!
Email:
Inside View

The 2009 Aircraft Interiors Expo was extremely productive for SIE. Structural Integrity Engineering (SIE) has long experience with antenna installation design and certification on commercial, business and military aircraft. So at Hamburg, it was gratifying to see the broadband connectivity market reaching a level of growth and maturity where installations are going to ramp up and the broadband dream can be realized.”
- John Courtright, Director, Sales & Marketing, SIE
Photos @ Flickr

Browse Our Photo Gallery
Simple Calendar

There are no upcoming events.

IFExpress Newsletter

Inside View

Photos @ Flickr

Simple Calendar

Navigation

Administration