Frequent flyers want more personal protective equipment, technology to improve cabin cleanliness

Phoenix | May 26, 2020–An informal Honeywell (NYSE: HON) survey taken by more than 700 frequent business and personal air travel passengers indicates the types of guidelines and health-related equipment passengers may be looking for while flying during and after the COVID-19 pandemic.

The anonymous online survey showed that a majority of travelers (72%) were more concerned with the environment on an airplane than in an airport (28%). Nearly 60% of respondents cited social distancing as their top priority during travel, while about half of respondents cited air quality (51%) and personal protection equipment such as masks (47%) as top priorities. Passengers’ most-desired safety items during travel were masks, hand sanitizer and alcohol wipes.

Cleanliness validation via technology was by far (60%) the most important way to provide confidence in seating-area-related cleanliness, according to the informal survey. Other considerations included providing cleaning supplies directly to the passenger (23%), followed by being informed and updated by the cabin crew (12%).

“This survey demonstrates that passengers want high-tech solutions to best validate the entire travel experience as it relates to health and safety,” said Kevin Suits, vice president, user experience, Honeywell Aerospace. “Honeywell offers a variety of relevant solutions today that we can bring forward to support travelers. We continue to speak with airline executives and transportation leaders about the types of new products and services that would support their efforts to further clean and monitor the cleanliness of their aircraft. We are quickly bringing to market new offerings that would be a win-win for our industry and all of us who love to fly.”

From an airport perspective, survey respondents were most concerned with the cleanliness of common areas, followed by the ability to social distance and fellow travelers’ use of protective equipment.

This informal and anonymous online survey, captured via SurveyMonkey, had 732 respondents split nearly evenly between North America and Asia, with a small number from elsewhere. The majority, 75%, were ages 25-44. Surveyed travelers fly equally for business and pleasure, mostly on domestic routes.

About Honeywell

Honeywell Aerospace products and services are found on virtually every commercial, defense and space aircraft. The Aerospace business unit builds aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components and more. Its hardware and software solutions create more fuel-efficient aircraft, more direct and on-time flights and safer skies and airports. For more information, visit www.honeywell.com or follow us at @Honeywell_Aero.

Honeywell (www.honeywell.com) is a Fortune 100 technology company that delivers industry-specific solutions that include aerospace products and services; control technologies for buildings and industry; and performance materials globally. Our technologies help aircraft, buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.

Barcelona | May 24, 2016– Airline passengers across the globe are so comfortable with technology today that they are choosing to use it rather than interacting with people. This is according to the 2016 SITA Passenger IT Trends Survey, a global survey released today by IT provider SITA and co-sponsored by Air Transport World.

SITA’s survey shows that 85% of passengers had a positive travel experience, up from 80% last year. Noticeably, passengers are happier at the steps of the journey where they have more choice and control in how they manage their trip. At booking, which they can do online, using a mobile or with an agent, 93% had a positive experience.

Passengers experience the most negative emotions during the security screening, passport control and baggage collection steps of the journey, peaking at nearly one third of passengers at security. These are also the steps with the least number of self-service technology options.

Francesco Violante, CEO, SITA, said: “Knowing that passengers prefer using their own devices and self-service technology throughout the journey should encourage airlines, airports and government to examine how they can transform the experience at security, border control and baggage collection. The technology is available today and the industry can be confident that it will be welcomed by passengers.”

But not all passengers are the same and SITA has analyzed the behavior of four different types – Careful Planner, Pampered, Hyper-Connected and Open-Minded Adventurer. Each profile uses technology in different ways and SITA’s research shows that a ‘one-size fits all’ approach risks alienating some passengers. To help illustrate the differences SITA has made it possible for people to find out their own passenger profile. Anyone can complete this short online form to find out what kind of traveler they are and compare their personal behavior to others from around the world.

Regardless of their type, once passengers are converted from person-to-person interaction to using self-service technology few want to go back. Even if they are not satisfied with one type of self-service technology they tend to try another rather than revert to human contact. When it comes to check-in 91% using self-service technology will do so again and again.

Violante, added: “It is clear that passengers love technology. Once they start to use kiosks, websites, mobile devices, automated gates and other tech they will continue to do so rather than returning to human interaction. As airlines and airports look to introduce new technology they should also note that ‘ease-of-use’ is vital for passengers. At check-in, the ease of use can increase kiosk adoption by as much as 86% and mobile by 59%.”

Other key findings from the survey include:

  • A majority of passengers (55%) use some self-service tech on their journey but the end-to-end self-service journey is not yet widespread.
  • If passengers have a negative experience, 54% will try a different self-service technology.
  • When using mobiles for travel 92% find check-in easy to use.
  • Passengers indicate they want more mobile services and baggage notifications are a top priority.
  • More than half of passengers (56%) using self-service baggage bag-drop plan to use it again.
  • ‘Hyper-connected’ and ‘Pampered’ passengers are the happiest.
  • 92% of passengers are happy during dwell time at the airport but providing poor quality services like food, entertainment and shopping is worse than not providing any.

This is the 11th edition of the SITA/ATW Passenger IT Trends Survey. It was conducted with more than 9,000 passengers from 19 countries across the Americas, Asia, Europe, the Middle East and Africa representing almost three-quarters of global passenger traffic.

* Visit travelerprofile.sita.aero to find out what kind of traveler you are.

* More details of the results, including information on the emotional scale tool and the technology adoption model, are available here.