April 19, 2017– Flag carrier Philippine Airlines (PAL) and trusted connected aircraft service expert SITAONAIR are co-developing a state-of-the-art CrewTab designed to enhance inflight service delivery.

PAL information will be delivered and stored in tablets provided to flight pursuers, enabling them to digitally view operational data, from general passenger profiles and company service bulletins, to the latest products and service offerings.

The airline considers SITAONAIR’s CrewTab its solution of choice, as it empowers inflight frontliners to deliver a more personalized and efficient passenger experience through timely reporting of passenger feedback for improved service recovery.

PAL President and Chief Operating Officer Jaime Bautista, said: “As we work towards achieving our vision of becoming a full-service five star carrier, PAL is highly focused on the benefits that new and emerging technologies can bring. We are very pleased to be working towards expanding our connected aircraft relationship with SITAONAIR. With our customized CrewTab, we will definitely take our inflight customer service to the highest standards.”

SITAONAIR’s CrewTab, a complete, user-friendly solution, is also a platform that enables flight pursuers and cabin crew to streamline advisory, documenting and reporting processes.

The system will digitally transform cabin crew’s pre-flight, inflight and post-flight activities and workflows.

It achieves this by providing them with a user-friendly mobile and tablet application interface through which they can access and update airlines’ integrated back-end processes and information.

Katrina Korzenowski, SITAONAIR Vice President for Asia-Pacific, said: “We are thrilled to have been chosen by long-standing customer PAL, to bring on their cabin crew’s digital transformation.

“At a time where 60% of airlines still use paper-based cabin crew processes, CrewTab is an obvious companion for Philippine Airlines’ SITAONAIR-enabled connected aircraft environment. With our tailored PAL CrewTab, the airline’s crew will be empowered to respond to the demands of the individual travelling passenger, and optimize productivity.”

By reducing the time spent on paper-based administrative tasks, this innovation will allow the airline team to focus on delivering an enhanced individualized service to passengers.

SITAONAIR’s PAL CrewTab will be customized to integrate functions that are specific to PAL, including crew scheduling department control systems and passenger loyalty programs.

This will allow the end users to access and update passenger information as they go, including travel experience and onboard shopping requests. Coupled with its intuitive user interface, the CrewTab solution will further boost the airline’s operational efficiency.

For more information about CrewTab and to discover the full SITAONAIR product and service range, visit www.sitaonair.aero

PXCom:

This week we have a lot of stories that will interest you and we thought we would start our offering with a light interview we recently had with a really nice guy, Cyril Jean of PXCom, located in France. Some three years ago, we met Cyril at an APEX luncheon where he joined our table with an introduction, a business card, and a conversation loaded both with future hope and enthusiasm. Whats not to like? So, after the few years of starting an inflight entertainment company we asked via email how it was going and he wrote the following answers. We thought you, our readers, might find them interesting:

1. Cyril, how many airplanes do you have service on today?

Answer: “We have 71 for Eurowings and 20 for Iberia Express.”

2. OK, what airlines can you mention that you are providing service to?

Answer: “For the moment Eurowings & Iberia. I think that within one month we will be able to operate on 3 new airlines.”

3. Please tell our readers how long have you been in the IFE business?

Answer: “PXCom was created 3 years ago, and yet we have been working in the IFE business for 10+ years.”

4. Cyril, could you please name you products/services for our readers.

Answer: “Our destination guides (see the image above) do not have a specific name. Also, the advertisers pay for a PXPage (interactive page integrated directly in the guide) or for a PXApp (microsite that can be accessed directly from the guide).”

5. Perhaps you could tell our readers where are you located and if this affects whom you service?

Answer: “We are located in Bordeaux (FRANCE), but our first customers (advertisers) are within Europe. With the upcoming additional airlines we intend to develop in Asia, Middle East and Americas.”

6. Please more completely identify your “products” or services for our readers as we know you are developing some interesting IFE solutions?

Answer: “We supply destination related services: from informative content (destination guides) to destination services (taxi booking, hotel pre-checking) – when we have the opportunity to supply onboard aircraft equipped with connectivity. We have also a second activity, soon live on the first airlines, which is Digital Inflight Advertising. Please note that this latter mentioned product will be subject to a specific PR release when it becomes live.”

7. Can you now give our readers an updated airline/product picture?

Answer: “For the moment it’s Eurowings our launch airline for the interactive guides, and we also provide Iberia Express with destination related advertising offerings. We have currently 7 other airlines in process for product integration, among which, 3 of them will be unveiled before end of September.”

Thanks Cyril! IFExpress will stay tuned to your growth… and you can reach him at cyril.jean@pxcom.aero and we are sure he would be happy to show you his IFE offerings! Or check out www.pxcom.aero


IFPL:

IFPL celebrated a major milestone this year supplying their two-millionth industry part to a key Original Equipment Manufacturer (OEM). Now in their 20th year of trading, IFPL reached their two-millionth unit, just four years after the first million, demonstrating their continued sustainable growth in leading the way in IFEC peripherals. Chief Operating Officer, Tim Young, proudly accepted the two-millionth unit from the company’s Head of Production, Marcus Baker. Tim says, “It is a testament to the whole IFPL team, that the two-millionth part followed so soon after reaching our first million. IFPL investments in quality systems, manufacturing and product development capability combined with the development and introduction of new NFC, USB, audio jacks and passenger control units, means that we aim to reach our three-millionth unit even sooner.” The innovative IFPL two-millionth unit is IFPL’s Noise Cancelling Audio Jack (p/n 1155). IFPL’s Integrated Noise Cancelling Audio Module (INCAM) technology is designed to minimize cabin background noise – ensuring that aircraft passengers enjoy a more relaxed and restful journey, while also benefiting from clarity of sound via the passenger Inflight Entertainment (IFE) system. Passengers may still use their own noise-cancelling headphones, however IFPL’s INCAM enables the airline to provide noise cancelling to all its passengers by simply relocating the costly and complex headset electronics into the jack module. Therefore noise-cancelling headsets are not required, only the addition of inexpensive microphones in the ear cups that are used to pick up the ambient noise. This improved technology enables all aircraft passengers to benefit from a more enjoyable and enhanced in-flight experience. The 1155 Noise Cancelling Audio Jack is part of an extensive range of IFPL products and IFEC solutions, which includes the new reversible USB power and data module, Dual-pin MagSignal audio and the latest in NFC contactless payment technology.


HONEYWELL:

Honeywell has achieved final certification from Inmarsat for JetWave, the company’s package of exclusive hardware that will allow pilots, passengers, operators and maintenance personnel to connect to GX Aviation, the revolutionary new in-flight broadband service from Inmarsat. Users can consistently and more quickly surf the internet, check emails, stream music and videos, and shop online without drop-off throughout their flight, even when flying over oceans. The final type approval certificate confirms that the system functions as designed and completes the process to bring GX Aviation to the aerospace market. The certification centers on operation in all environmental conditions with Inmarsat’s Global Xpress (GX) satellite network, which comprises three satellites already launched and functioning. This ensures that passengers, pilots and other airline personnel have access to high-speed, consistent and reliable broadband service by GX Aviation on flights worldwide, with speeds similar to those experienced at home or in the office.


FTE:

The Future Travel Experience Global show is “Vegas” on Sept 7 – 9 and you can get all the info here.  Noted Daniel Coleman: “It has taken a lot of work, but I am very proud and excited by the plans for FTE Global 2016, with our valued event partners making great contributions to bringing the event to life: McCarran International Airport, APEX, ACC, AAAE and Airport Terminal of the Future.”


SITA:

AeroMod International and SITAONAIR today jointly announce a partnership to install SITAONAIR wireless inflight entertainment (IFE) services on Philippine Airlines. The rapid installation program will see AeroMod International deploy a consistent cabin experience across Philippine Airlines fleet and implement the systems in record time. This industry leader in avionics and airplane structural modification and repair services commenced installation of the SITAONAIR wireless IFE system on Philippine Airlines’ Airbus A321 fleet in July. Under the program, Philippine Airlines will have one wireless IFE-installed aircraft returned to service every day. Market analysis by AeroMod reveals that only 13 percent of non-U.S. airlines have wireless IFE fully deployed. Despite this, a recent SITA survey of passengers worldwide showed IFE is now more commonly consumed via Wi-Fi on a personal device, rather than on the aircraft’s seat-back screen (46% vs 44%, with 10% using both). Additionally, two thirds (65%) of passengers would choose to access it via their own devices if wireless IFE was available. “86 percent of passengers take a smartphone onto a plane and they would prefer to also use them to access IFE. These networks therefore need to be highly robust in order to deliver HD quality video to all passengers,” said David Lavorel, CEO of SITAONAIR. “AeroMod has an enviable track record for installations that are both of exceptional quality and are turned around quickly, getting the planes back in the air as soon as possible.”


Satcom Info:

We wanted to point out one writer who weekly features the present and future of satcom usage and his name is Tim Farrar… a writer, speaker, and aficionado of that venue of connectivity. We thought you might find one chart that he has posted and since it talks about “who has what” in the satcom universe, you might find it interesting… a little bit of research on his site might also be useful… especially the SES chart he has included on the above mentioned link. But, there is a lot more there.


GEE:

Global Eagle Entertainment has entered into a global distribution agreement between GEE’s Entertainment in Motion and The QYOU, a leading provider of curated and hosted online short-form content for the Video Everywhere age. The broad-based deal gives GEE and its affiliated companies access to The QYOU catalog and new production targeting distinct passengers with peppy morning, family afternoon and late-night styled content. The video segments will cover various categories including extreme sports, artist spotlights, dance, beauty, and comedy. Content will be accessible on airline seatback portals and personal entertainment devices enabled by airlines and cruise liners. The agreement grants exclusive and worldwide airline and maritime distribution rights, and non-exclusive distributions rights in other U.S. and Canada non-theatrical markets.

On another GEE front, Airlines for America (A4A), the industry trade organization for the leading U.S. airlines, today launched a new interactive data dashboard designed to provide the traveling public with access to aggregated flight operations information for U.S. airlines and airports across the country. The dashboard, displayed at airlines.org, was produced in partnership with Global Eagle Entertainment Inc. (GEE) and will provide the current operation status for the top 30 U.S. airports by passenger volume.
A4A partnered with GEE to develop this dashboard as a resource for industry partners and others who have a need for aggregated on-time performance data at the airport level or based on current weather patterns. The dashboard, tapping into GEE’s unsurpassed aviation data analytics capabilities, is complete with scroll-over maps, real-time flight departures, completions, cancellations, on-time performance and weather conditions at the national and local airport level. This new resource also provides a detailed, rolling 30-day analysis of completed and canceled flights. GEE’s solution will enhance this offering by adding current analysis tools of all U.S. flight operations.

 

  • AeroMod begins equipping Philippine Airlines A321 aircraft;
    returns newly wireless IFE-equipped aircraft every day

Melbourne, Florida and Geneva, Switzerland | August 18, 2016– AeroMod International and SITAONAIR today jointly announce a partnership to install SITAONAIR wireless inflight entertainment (IFE) services on Philippine Airlines. The rapid installation program will see AeroMod International deploy a consistent cabin experience across Philippine Airlines fleet and implement the systems in record time.

This industry leader in avionics and airplane structural modification and repair services commenced installation of the SITAONAIR wireless IFE system on Philippine Airlines’ Airbus A321 fleet in July. Under the program, Philippine Airlines will have one wireless IFE-installed aircraft returned to service every day.

“This agreement with a worldwide aircraft connectivity leader such as SITAONAIR capitalizes on our growth to provide operational support to customers around the world,” says AeroMod President Gary Girard.

Market analysis by AeroMod reveals that only 13 percent of non-U.S. airlines have wireless IFE fully deployed. Despite this, a recent SITA survey of passengers worldwide showed IFE is now more commonly consumed via Wi-Fi on a personal device, rather than on the aircraft’s seat-back screen (46% vs 44%, with 10% using both). Additionally, two thirds (65%) of passengers would choose to access it via their own devices if wireless IFE was available.

Improving the customer experience is a key driver for commercial airlines, and wireless IFE systems allow a wide range of content to be made available directly to passengers’ personal devices. SITAONAIR’s system delivers reliability and cost savings as well as easy installation and maintenance. Now with AeroMod rapid installations, these products can be rolled out across an entire airline’s fleet in a matter of weeks. All combine to make an especially appealing fit for airlines.

“86% of passengers take a smartphone onto a plane and they would prefer to also use them to access IFE,” says David Lavorel, CEO of SITAONAIR. “These networks therefore need to be highly robust in order to deliver HD quality video to all passengers. AeroMod has an enviable track record for installations that are both of exceptional quality and are turned around quickly, getting the planes back in the air as soon as possible.”

AeroMod relocated its corporate headquarters to Orlando Melbourne International Airport in April 2016. Its new 114,000-square-foot site takes advantage of Melbourne’s position as the fastest growing aviation and aerospace manufacturing center in the United States.

“Our new facility was designed to offer connectivity and IFE installations significantly faster than other MROs,” says Girard. “To prevent fleet-planning disruption, we can also adapt to customers’ needs and send a qualified team to the customer’s chosen location, anywhere in the world, as we have been doing for Philippines Airlines.”

Philippine Airlines is the national carrier of the Philippines, operating in over 40 international and over 30 domestic destinations. Its key focus areas are flight route network expansion, fleet modernization and service innovation. PAL aims to achieve five-star rating in five years by implementing key initiatives anchored on the branding philosophy Heart of the Filipino.

  • Unrivalled efficiency and superior comfort for flights to the US and Europe

France | February 17, 2016– Philippine Airlines (PAL) has signed a Memorandum of Understanding (MOU) with Airbus for the order of six A350-900s, with another six purchase options. The news was announced today at the Singapore Airshow by Jaime J. Bautista, President & COO of Philippine Airlines and Fabrice Brégier, President & CEO of Airbus.

Philippine Airlines will configure its A350-900s with a premium three class layout and will operate the aircraft on non-stop flights from Manila to the US west coast and New York, as well as on services to new destinations in Europe. The aircraft will enable the carrier to operate non-stop service on the 8,000 nautical mile New York – Manila route all year round with a full passenger load.

“After a thorough commercial and technical evaluation, the A350 came out on top in meeting our demanding requirements,” said Jaime J. Bautista, President & COO of Philippine Airlines. “With the A350 we will be flying the world‘s most modern airliner, bringing greatly enhanced efficiency and superior passenger comfort. The A350’s range capability has been an important factor in our decision, enabling us to offer non-stop service on all our premium long haul routes.”

“We are pleased to welcome Philippine Airlines as the latest airline to select the all-new A350 XWB,” said Fabrice Brégier Airbus President & CEO. “The A350 XWB has set new standards, combining extra-long range capability with the lowest operating costs of any aircraft in the larger twin aisle category. Passengers flying with Philippine Airlines can look forward to the new levels of comfort offered by the aircraft, with a wider and quieter cabin, and more personal space for all.”

The A350 XWB is world’s latest generation airliner and the newest member of the Airbus widebody family. Featuring the most modern aerodynamic design, carbon fibre fuselage and wings, plus new fuel-efficient Rolls-Royce Trent XWB engines, the A350 XWB brings a 25 percent reduction in fuel burn and emissions, and significantly lower maintenance costs. For passengers the extra-wide cabin offers more personal space in all classes, including 18-inch wide seats as standard in economy class.

To date, Airbus has recorded 777 firm orders for the A350 XWB from 41 customers worldwide, already making it one of the most successful widebody aircraft ever.

Los Angeles, CA | August 4, 2014/Globe Newswire/– Global Eagle Entertainment (Nasdaq:ENT), a worldwide leading provider of content and connectivity solutions for airlines, has successfully launched WISE?W(ireless Inflight Services and Entertainment) on select Middle Eastern routes on-board Philippine Airlines. The software platform has been deployed through a technological partnership with OnAir’s new wireless inflight entertainment (IFE) solution, OnAir Play, and on Philippine Airlines’ In Air Wireless Entertainment product.

The launch of WISE? oPnhilippine Airlines is a major achievement in IFE, with Global Eagle Entertainment (GEE) setting the standard for management and delivery of wireless IFE to airlines. GEE’s vast content library and deep network of relationships with studios and distributors ensures a consistent pipeline of entertainment streamed to passengers’ personal electronic devices, including popular movies, TV shows, music, games and digital publications.

Designed as a hardware-agnostic solution, WISE? is a flexible and conte-ndtriven IFE platform that powers the software backbone of OnAir Play. WISE? supports most popular mobile devices, laptops and tablets, including Apple iOS and Android operating systems, as well as all major Internet browsers. It features a robust Digital Rights Management (DRM) solution for secured content streaming approved by major Hollywood studios, while also offering ancillary revenue opportunities, such as payment and purchasing options in both connected and non-connected environments.

“We’re delighted to have launched WISE? oPnhilippine Airlines with OnAir,” explained Walé Adepoju, Executive Vice President and Chief Commercial Officer for Global Eagle Entertainment. “We are partnering with several leading hardware providers, including OnAir, with whom we share the vision for the future development of the wireless IFE market. We believe that the integrated software and content model that we have created for WISE? provides airlines with a powerful portal to offer passengers an interactive and more enjoyable travel experience.”

“Having a broad content program for our new wireless IFE service is an important amenity for our passengers,” added Ramon S. Ang, President & COO of Philippine Airlines. “Global Eagle Entertainment already provides content services for our seat- back IFE systems and we’re excited to be able to extend this same level of quality entertainment seamlessly through our wireless offering.”

“OnAir Play is the obvious choice for Philippine Airlines. It is the right product for today’s passengers who increasingly want the choice of accessing entertainment content on their own personal devices,” commented François Rodriguez, Director of Strategy and Marketing of OnAir.

  • OnAir’s complete wireless inflight entertainment solution boots up aboard Philippine Airlines

Geneva | May 13, 2014– Philippine Airlines is the launch customer of OnAir Play, OnAir’s latest Wireless-IFE product, on all the airline’s new international routes. Philippine Airlines has become the first carrier in Asia-Pacific to provide its passengers with fully integrated connectivity and inflight entertainment.

OnAir Play is revolutionizing the way people consume content during the flight, by combining multimedia inflight entertainment with Internet OnAir. Passengers stream or download the on-demand content they choose to their own personal electronic devices, like they do at home using TV channels’ on-demand apps. And because the W-IFE will be fully integrated with the plane’s connectivity, time-critical information, such as live news and sports highlights, will be constantly updated throughout the flight.

Philippine Airlines’ passengers will be able to choose from a wide selection of movies catering to all type of passengers. The magazines available on the e-reader feature of OnAir Play include Bon Appétit, Condé Nast Traveller, Vanity Fair, and National Geographic. The next stage is to include the digital version of the duty free catalogue.

OnAir Play is a low-cost, flexible upgrade from OnAir’s existing connectivity products. And it is simple to operate. Airlines can also brand OnAir products to ensure brand consistency across the complete passenger experience.

“We are expanding our long-haul network rapidly, with plans to open routes to Australia, the US and beyond,” said Ramon Ang, President of Philippine Airlines. “We are expanding our fleet and we want to offer the latest cabin entertainment options available. There is no doubt that merging entertainment with connectivity provides a fun way of spending time during the flight. Our passengers can now access the content they want, when they want it, on the device of their choice.”

“OnAir Play is the obvious choice for the airline. It is the right product for today’s passengers who increasingly want the choice of accessing entertainment content on their own personal devices,” said Ian Dawkins, CEO of OnAir.

OnAir Play will be retro fitted to Philippine Airlines’ A330s, which already have Mobile OnAir and Internet OnAir, OnAir’s full GSM and Wi-Fi connectivity package. It is a natural add-on product to OnAir’s connectivity portfolio to be gradually rolled out across the network.

By launching OnAir Play, Philippine Airlines is staying one step ahead of the market.

Munich, Germany | July 9, 2013– A Philippine Airlines (PAL) Boeing 777-300ER jet that has been fitted with TriaGnoSys’ inflight GSMConneX connectivity hardware was officially released today, making PAL the first to offer TriaGnoSys’ inflight GSM and WiFi services.

GSMConnex will also be installed in all of PAL’s B777 and Airbus A330-343 aircraft.

With GSMConneX, PAL passengers will get to enjoy onboard cellphone calls and WiFi connection.

GSMConneX is available as a retrofit option, with Mobile OnAir and Internet OnAir services. OnAir is Philippine Airlines’ GSM and WiFi service provider.

GSMConneX was originally intended to power inflight GSM and TriaGnoSys has now expanded it to include WiFi. It incorporates the hardware and software parts for both the aircraft and ground segments. The airborne hardware consists of only two lightweight and small units, combined with wireless access points and a cabin control screen. TriaGnoSys is responsible for supplying GSMConneX itself, as well as integrating the other third party hardware elements into the full turnkey solution.

Dr Axel Jahn, Managing Director of TriaGnoSys, said, “Philippine Airlines is the first GSMConneX commercial airline customer, which is excellent news. We have designed our hardware and software portfolio to be highly flexible, so we were able to move very quickly to meet the airline’s specific requirements, which in this case included the addition of WiFi capability. In fact, the customization process took only a few months.”

As well as connectivity, the GSMConneX platform has been designed specifically to host a wide range of software application modules. These include entertainment and non-flight-critical cockpit applications.

Ian Dawkins, CEO of OnAir, said, “The beauty of GSMConneX is that it is very simple to install and TriaGnoSys is highly flexible and easy to work with. That is very attractive for airlines, which want to provide inflight connectivity for their passengers in the most straightforward way possible. The ability to offer both GSM and WiFi services is very important: passengers want to be able to choose how they communicate during the flight, just as they can on the ground.”

As an EASA Part 21 Design Organisation and Production Organisation, TriaGnoSys supplies GSMConneX as certified hardware; it is available with an EASA Form 1. The GSMConneX hardware is manufactured at TriaGnoSys’ headquarters in Oberpfaffenhofen near Munich, Germany.

Knutsford, Cheshire, UK | May 13, 2013– IFE Services announced today that it has been selected by Philippine Airlines as its new in-flight entertainment (IFE) provider.

The agreement covers the provision of IFE content for all mainscreen, personal TV and audio video on-demand (AVOD) systems installed across the airline’s fleet. The content package includes latest release and classic Hollywood movies, Filipino films, TV shows and audio.

IFE Services is also supplying iPads that passengers in business and economy classes will be offered on trans-Pacific flights. Each iPad includes a regularly updated package of Hollywood, classic and international movies, TV shows, music albums and casual games as well as the airline’s Mabuhay magazine.

“We’re delighted to be working with Philippine Airlines to bring the best possible IFE experience to their customers,” said CEO of IFE Services, Andy McEwan. “We look forward to a long and mutually beneficial partnership with this progressive and innovative airline.”

For more information about Philippine Airlines visit: www.philippineairlines.com

For more information about IFE Services visit: www.ifeservices.com

– Inflight GSM and Wi-Fi on 27 aircraft

Geneva, Switzerland | April 2, 2013– Philippine Airlines (PAL) has become OnAir’s Fiftieth Connectivity Customer.

PAL is the first airline from the Philippines to offer its passengers both GSM and Wi-Fi Internet, giving them the choice to call, text, tweet, email and surf the Internet as they fly across Philippine Airlines’ extensive network in Asia Pacific, Australasia and U.S.

PAL is expanding fast, growing its route network, as well as building up and renewing its fleet. A major pillar of its state-of-the-art passenger experience is inflight connectivity. After a thorough market evaluation, PAL selected OnAir’s joint GSM and Wi-Fi service, the first combined service flying since 2010.

“As a leading airline, it is clear we must enable our passengers to remain in touch during flights. It is an absolute requirement for today’s travellers in providing the very best service,” said Ramon Ang, President of Philippine Airlines. “The two most important criteria to us and for our passengers are to have a service that is global and of high quality wherever we fly, and a flexibility to suit the needs of all passengers.”

Mobile OnAir and Internet OnAir will be retrofitted on Philippine Airlines’ Airbus A330-343 and Boeing B777-300ERs, starting next month, and the global GSM and Wi-Fi service is expected to be launched from mid-year.

“Passengers use of the inflight GSM and Wi-Fi networks mirrors behaviour on the ground, which is why having both is so important,” said Ian Dawkins, OnAir CEO. “When both GSM and Wi-Fi are available, over 80% of passengers use GSM. Simply turn on your phone or tablet and use it for calls, text messages, emails, updating Facebook and Twitter, as well as the Internet. No need to enter your credit card details because the costs are included in your mobile phone bill, as with international roaming. People typically use the Wi-Fi for business. It is more suitable for heavier email and Internet usage. We give passengers the choice.”

Philippine Airlines can provide consistent connectivity on all its flights because of OnAir’s unique coverage. It has regulatory approvals from over 90 countries, as well as roaming agreements with more than 350 mobile network operators. Also, OnAir uses Inmarsat’s SwiftBroadband network, the only one designed specifically to provide worldwide satellite coverage.