• Ethiopian Airlines, Koreans Airlines, Norwegian and Virgin America Also Honored at Airline Industry’s Most Prestigious Award Ceremony

APEX EXPO, Portland, Oregon | September 28, 2015– Members of the Airline Passenger Experience
Association (APEX) gathered tonight in Portland, Ore., as part of APEX EXPO to honor the winners of the 2015 Passenger Choice and APEX Awards. The Awards recognize excellence in ground experience, cabin comfort, entertainment options, connectivity, overall experience and more. Considered the airline industry’s most prestigious honors, the awards are based on one of the most impressive and comprehensive passenger surveys of their kind, with feedback from travelers from more than 200 countries.

The APEX Awards Ceremony – hosted by Rajan Datar of BBC World News – kicked off the annual APEX EXPO, attended by nearly 3,000 industry professionals representing all major airlines and the companies they partner with to drive continuous improvement in the passenger experience, including advances in entertainment and connectivity, comfort and ambiance, catering and other services.

Emirates, which has a fleet of more than 230 aircraft and flies to over 140 destinations in more than 80 countries around the world, was the big winner of the evening, taking home seven awards. Awards included Best in Region: Middle East, Best IFE & User Interface; Best Inflight Connectivity & Communications; Best Cabin Ambiance; Best Food & Beverage (in conjunction with International Flight Services Association); Best Ground Experience, and Best Overall Passenger Experience, presented by APEX CEO Joe Leader.

Norwegian and Virgin America were also winners of multiple awards. Norwegian won Best in Region: Europe and the John White Publication Award. Virgin America won Best in Region: Americas and Best Inflight Video. Other airlines that took home awards included Ethiopian Airlines, which won Best in Region: Africa and Korean Air, which won Best in Region: Asia and Australasia.

“Each year APEX provides passengers from around the world the opportunity to rate every aspect of their passenger experience,” said Dominic Green, APEX Events & EXPO chair. “Nothing is more important or impactful than direct customer feedback, which is why airlines see the awards as a valuable tool to improve the experience they offer passengers.”

Airline passengers rated their travel experience through an online survey at www.passengerchoiceawards.com. The Nielsen Company, a globally recognized consumer measurement and information leader, tabulates the results. In its sixth year, the Passenger Choice Awards are recognized as a leading way to recognize industry excellence and to garner independently curated, direct passenger feedback. The Passenger Choice Awards program does not accept advertising dollars, and is executed at no cost to airlines.

During the ceremony APEX CEO Joe Leader also presented the CEO of SriLankan Airlines, Rakhita Jayawardena, with an award for the airline’s commitment to, and superior achievement in, the passenger experience in their region. A previous recipient of the Passenger Choice Awards, SriLankan Airlines was a finalist this year in four different awards categories.

APEX also honored Rick Warren, founder of Post Modern Group, LLC, who received the APEX 2015 Lifetime Achievement Award. Mary Kirby, Runway Girl Network, and Steve Harvey, Global Eagle Entertainment, also were honored with APEX’s Outstanding Contribution Awards.

Two APEX member companies were recognized for innovation and contribution to the industry with the annual APEX Awards, formerly known as the Avion Awards. These awards were judged by industry peers and members of the media. El Al was awarded the APEX Award for Best Achievement in Passenger Experience for their “Cockpit” High-Tech Innovation Hub. Gogo was given the APEX Award for Best Achievement in Technology for 2KU Technology voted on by attendees at the APEX EXPO and recognizing outstanding on display on the APEX exhibition.

  • Airlines honored by passengers at Awards Ceremony in Anaheim

APEX EXPO, Anaheim, CA | September 16, 2014– Virgin America once again was named passengers’ top pick, taking home the coveted Best Overall Passenger Experience award for the 2014 Passenger Choice Awards. It’s the airline’s second consecutive win in that category. The Passenger Choice Awards are the culmination of a year of passenger voting, and airlines were honored for excellence in every aspect of the passenger experience at the Airline Passenger Experience Association’s annual EXPO in Anaheim, Calif. USA.

The awards program gives the voting power to airline passengers, who can rate their travel experience through an online survey at www.passengerchoiceawards.com. The Nielsen Company, a globally recognized consumer measurement and information leader, tabulates the results.

“In 13 languages and available around the globe, the Passenger Choice Awards is by far one of the most impressive and comprehensive passenger surveys of its kind,” said Dominic Green, APEX Events & EXPO chair. “It’s a huge benefit to the airline industry to have this kind of candid data at their fingertips, and it’s the passengers who ultimately benefit from it.”

The awards program comprises 13 categories, ranging from best food and beverage to best cabin experience. In its fifth year, the Passenger Choice Awards are recognized as a leading way to measure industry excellence and to garner direct passenger feedback.

The winners of the 2014 Passenger Choice Awards are:
Best Overall Passenger Experience – VIRGIN AMERICA
Best in Region: Africa – ETHIOPIAN AIRLINES
Best in Region: Americas – VIRGIN AMERICA
Best in Region: Asia and Australasia – GARUDA INDONESIA
Best in Region: Europe – NORWEGIAN
Best in Region: Middle East – EMIRATES
John White Publication Award – GULF AIR
Best IFE User Interface – VIRGIN ATLANTIC AIRWAYS, LTD
Best Inflight Connectivity & Communications – NORWEGIAN
Best Inflight Video – VIRGIN AMERICA
Best Cabin Ambiance – VIRGIN AMERICA
Best Food & Beverage (in conjunction with the International Flight Services Association) – TURKISH AIRLINES
Best Ground Experience – VIRGIN AMERICA

Lee Casey of Lumexis and Mark Horton of Paramount Pictures each received 2014 Lifetime Achievement Awards.

APEX also recognized two member companies for innovation and contribution to the industry with the annual Avion Awards. These awards were judged by industry peers and members of the media.

Avion Award: Best Single Achievement in Passenger Experience
Norwegian: Interactive ‘Geotainment’ moving map

Avion Award: Best Achievement in Technology
ViaSat Inc.: Exede In The Air In-Flight Internet

The Newcomer of the Year Award is presented to a new association member company. This year’s award was presented to General Dynamics Ordnance and Tactical Systems.

The 2015 awards cycle will be open in May and June. The public is invited to vote at www.passengerchoiceawards.com. Become a fan of the Passenger Choice Awards on Facebook and follow us on Twitter.

  • The winners will be honored at the APEX Awards Ceremony September 9, 2013, in Anaheim, California

Phoenix, Arizona | August 19, 2013/PRWeb/– SmartTray International, LLC announced today that its SmartTray X2™ proprietary IFE platform for holding tablet devices inside airplane tray tables has been selected as one of only four finalists by the Airline Passenger Experience Association (APEX) for the Avion Award for Best Achievement in Technology.

“Literally hundreds of firms, big and small, compete in the IFE space,” said Nick Pajic, Founder & CEO of SmartTray International. We are very pleased and proud to see the X2 recognized as one of the leading solutions for making IFE a better experience for passengers and a more cost effective solution for airlines,” added Pajic.

The APEX Avion Awards and the related Passenger Choice Awards recognize industry innovation and contributions to the inflight entertainment (IFE) industry. Awards are presented annually by the Airline Passenger Experience Association (APEX). The 2013 winner in each category will be announced on September 9, 2013, at the APEX/IFSA EXPO during the 2013 Awards Ceremony in Anaheim, California.

The explosive growth of personal electronic devices (PEDs) on airplanes has been influenced by introduction of onboard internet connection at 35,000 feet. By 2016, industry experts are forecasting over 760 million electronic tablet devices will be in circulation. Combined with e-readers and smartphones, that means that almost everyone flying will bring onboard at least one of these gadgets. The problem all airline carriers are facing today is that the airplane cabin was not designed for these devices.

“Of course, we are flattered to be nominated as a finalist for this prestigious Avion Award for Best Achievement in Technology,” said Pajic. We are even more proud to bring a simple and affordable solution to all airlines that makes using these devices onboard safer for travelers and inflight crew and that can be installed literally overnight,” added Pajic.

The SmartTray X2™ features a unique ‘tray-in-a-tray” design which safely holds passenger-owned personal electronic devices (PEDs), makes the cabin safer for travelers and inflight crew, and makes using these devices easy when the tray tables are in the upright, or down positions. For more information including product video demonstrations, please visit http://www.thesmarttray.com.

SmartTray International will showcase its SmartTray X1™ and SmartTray X2™ tablet device IFE platforms at APEX/IFSA 2013 EXPO, September 9-12, 2013, in Anaheim, California, exhibit Hall C, Booth 1644.

– Enhanced Show, 9 – 12 September, puts focus on growing reach of Airline Passenger Experience industry

New York, NY | June 25, 2013– The APEX/IFSA EXPO is the only event of its kind: industry-driven and devoted to the entire passenger experience. And this year, the event will comprise an exhibitor list more representative of the entire industry than ever before, as the Airline Passenger Experience Association (APEX) and the International Flight Services Association (IFSA) team up for an event packed with educational programming, a business-oriented EXPO floor, the third annual Passenger Choice Awards Ceremony and multiple opportunities to connect with industry decision-makers.

The APEX/IFSA EXPO will be 9-12 September in Anaheim, California USA.

“For anyone in the business of improving the passenger experience, this is the event to attend,” said Russell Lemieux, executive director for APEX. “We anticipate more than 500 representatives from 100 airlines from around the globe, as well as more than 250 supplier companies whose products and services are making air travel more comfortable, convenient and enjoyable than ever. And with registration numbers already on the rise in recent years, we expect to see more than 3,500 total attendees this year.”

In previous years, the event was two separate shows, made up of the APEX EXPO and the neighboring IFSA Annual Conference & Exhibition. This year, the shows will be fully integrated to encompass every aspect of the passenger experience – comfort, ambience, multimedia and services – and give airlines and service providers even more access to the companies that are crucial business partners in this industry.

The event itself has been entirely revamped to include a new focus on those sectors, with a new Comfort/Ambience section of the exhibit floor and educational panels devoted to related topics. And the closer collaboration between APEX and IFSA ensures more opportunities for all attendees, according to the organizers.

“The APEX/IFSA EXPO will offer attendees multiple opportunities to network with key decision makers in one convenient place,” said Jim Fowler, executive director for IFSA. “This show is a cost-effective way for airlines and partners to maximize their time and gain a competitive edge.”

Registration will be open for both groups by 1 July.

– Passenger Choice Awards provide airlines with valuable passenger opinions about the entire flight experience

New York, NY | May 20, 2013– If only airlines could read their passengers’ minds. They can come close with the Passenger Choice Awards! As the FAA contemplates rules related to portable electronic devices, the traveling public can weigh in on every aspect of the trip any time they would like by participating in this airline-focused awards program. In addition to getting recognition for doing what works, airlines have the benefit of seeing exactly what moves passengers one way or the other.

The Passenger Choice Awards were created to recognize airline achievements in the passenger experience and to give airlines useful data on how flyers view specific services. The program gives passengers a virtual hotline to airlines to keep them in the know on what’s working and what needs improving – meaning the passenger voice can be heard with each and every flight.

“This is valuable information that is specific to our airline, coming from the people who travel with us,” said Alfy Veretto, Manager of IFE and Partnerships for Virgin America. Virgin America took home the 2012 award for Best Overall Passenger Experience (Up to 50 IFE Equipped in Fleet) and several other Passenger Choice Awards. “In this industry, finding ways to improve the passenger experience is always evolving. The more information we have, the better the experience becomes.”

The survey, available year-round at www.passengerchoiceawards.com, is customizable and asks passengers to rate aspects of the travel experience that are applicable to them. Questions cover ticketing, ground experience, comfort, inflight entertainment and more. Results are tabulated by ratings and research specialists at The Nielsen Company, and results are sent to participating airlines.

Travelers can fill out the survey multiple times and are encouraged to do so every time they fly. Awards categories include inflight publications, connectivity and communications, food and beverage, informational videos and entertainment, cabin ambiance and pre-departure experience. Past winners include Southwest Airlines (Best Inflight Publication), Norwegian (Best Inflight Connectivity & Communications) and Singapore Airlines (Best Food & Beverage).

Join the conversation! Become a fan of the Passenger Choice Awards on Facebook and follow the awards on Twitter for air travel tips and information, and updates about the Passenger Choice Awards!

– Make a Habit of taking the Passenger Choice Awards Survey Every Time You Fly!

New York, NY | March 20, 2013– Chances are good that you’ll be traveling sometime soon. And if so, chances are even better that you’ll have an opinion about your flight experience. Why not let the airlines know how you feel as soon as you step off of the plane?

This is your chance to tell the airline industry exactly what you think about the entire passenger experience – from ticketing to the flight itself to baggage claim. Fill out this easy online survey at www.passengerchoiceawards.com. The customized surveys cover every aspect of the flight, and airlines can use that information to make the travel experience that much better.

The Passenger Choice Awards were created by the Airline Passenger Experience Association (APEX) to recognize airline achievements in the passenger experience and to give airlines useful data on how flyers view specific services.

“The Passenger Choice Awards are hugely beneficial because they empower the passengers themselves to decide which airline is best in a number of categories,” said Dominic Green, chairman of the APEX Awards Committee. “This program gives passengers a direct way to communicate their changing expectations, and it helps airlines determine what’s working and what’s not.”

Travelers can complete the survey multiple times throughout the year, so every flight experience counts. The survey is open year-round. Winners are announced at the Awards Ceremony at the annual APEX EXPO in the fall. This year’s APEX EXPO will be held 9 through 12 Sept. Anaheim, Calif. USA.

Awards categories include inflight publications, connectivity and communications, food and beverage, informational videos and entertainment, cabin ambiance and pre-departure experience.

Join the conversation! Become a fan of the Passenger Choice Awards on Facebook and follow APEX on Twitter for air travel tips and information, and updates about the Passenger Choice Awards!

For more information about APEX, please visit www.apex.aero.

– EXPO, Educational Sessions and Awards Draw Record Attendance

Long Beach, CA | September 2012– The Airline Passenger Experience Association (APEX) hosted thousands of attendees at what has been widely hailed by attendees as the most successful annual EXPO yet, held 17-20 September at the Long Beach Convention & Entertainment Center in California. By the end of the EXPO, total attendance had hit 2,462: the highest mark in 15 years.

Exhibitors represented a wide range of fields, including education, encoding, entertainment, flight crew services, inflight entertainment and internet connectivity systems, inflight lounge products and services, interactive content, IT, marketing, media, motion pictures, inflight magazine publication, retail, seating, short subject production and distribution, software development and wireless communication.

“We knew going into this event that our full agenda would draw in a huge crowd of passenger experience professionals, and we are thrilled by the level of enthusiasm this year,” said Chris Babb, APEX Immediate Past President. “Our efforts to revamp the popular educational sessions paid off, as our speakers addressed rooms packed with attendees eager to learn more about WiFi, onboard gaming, connectivity and new technologies that are changing our industry.”

While the bulk of activities centered on the EXPO itself, attendees enjoyed a series of educational sessions related to new technologies, advancements in passenger experience and cutting-edge wireless options. The educational segment featured a well-received “learning journey” that discussed “ecosystems” and featured speakers from Philips, Intel, Cisco and Ericsson.

Additionally, association members recognized industry leaders who have set the highest standards in the passenger experience. More than 700 attendees celebrated their peers during the APEX Awards Ceremony, emceed by Emmy Award-winning travel journalist Joel Connable. The Avion Awards recognized industry innovators; Leigh Mantle, of Inflight Productions, was awarded the Lifetime Achievement Award for service to the association and the industry.

The industry also recognized innovation and achievement in airline achievement announcing winners of its Passenger Choice Awards. Airlines and service providers received awards in 14 categories, ranging from best inflight video to best ground experience, with Virgin America and Emirates receiving the top accolades of the evening: Best Overall Passenger Experience (up to 50 IFE equipped in fleet) and Best Overall Passenger Experience (over 50 IFE equipped in fleet) respectively.

Following the Annual General Meeting, the newly elected APEX Board of Directors took office and includes: President Linda Celestino, Oman Air; Vice President Alfy Veretto, Virgin America; and Treasurer Joan Filippini, Paramount Studios. Continuing his term as Secretary is Dominic Green, Spafax.

Newly elected to the APEX Board are: Ingo Wuggetzer, Airbus; and Ashley Woodall, JetBlue Airlines. Re-elected to the board are Luay Qunash, Royal Jordanian Airlines; Neil James, Panasonic. They join Kevin Bremer, Boeing; Ian Walberg, Airborne Interactive, who continue their terms on the Board.

Association officials are currently planning the 2013 EXPO, to be held 9-12 September in Anaheim, Calif. USA.

APEX celebrates airlines offering the best inflight experience

Monday September 13th, 2010, Long Beach, CA, USA – The winners of the Passenger Choice Awards™, created by the Airline Passenger Experience Association (APEX) and voted on by the traveling public, will be announced tonight at a gathering of the world’s leading airlines being hosted in Long Beach, California, USA.

APEX, formerly known as the World Airline Entertainment Association (WAEA), will host the gala awards ceremony at 5 p.m., PT, Monday 13 September at the Long Beach Convention Center. This week’s conference and expo is expected to draw over 2,000 attendees from across the world – between Monday 13th – Thursday 16th September.

“The Passenger Choice Awards™ truly recognize excellence as voted on by airline passengers in a number of categories of service and product innovation,” said APEX President Patrick Brannelly.

The awards event is being held at the APEX Annual Conference & Exhibition – the world’s leading airlines visit the expo to meet over 125 exhibitors presenting new products and innovations that will grace the airline cabin environment in years to come, further enhancing the airline traveler experience.

The awards, previously called the AVION awards, are among the airline industry’s most sought after awards. “The fact that these are voted on by the travelling public makes them even more special.” commented Brannelly.

APEX airline members represent over 85% of the passenger miles flown by the world’s top 200 airlines.

Click here to learn more about APEX