SITA’s new common-use equipment speeds up passenger processing
Victoria | July 12, 2017– Air Seychelles, the national airline of the Republic of Seychelles, will be introducing SITA’s state-of-the-art common-use passenger processing systems (CUPPS) at Seychelles International Airport from today. This investment provides greater flexibility for international airlines operating from the airport by allowing them to share common-use terminal equipment for check-in and boarding.

The airline – which provides ground-handling services to airlines operating from Seychelles International Airport – is currently upgrading its technology to ensure a smooth travel experience every step of the way. The upgrade is being performed in partnership with the Seychelles Civil Aviation Authority and SITA, a global technology provider to the air transport industry.

The new systems will optimize the use of terminal facilities, speed up the flow of passengers and improve service levels for all international travelers flying from Seychelles International Airport.

Roy Kinnear, Chief Executive Officer of Air Seychelles, said: “The new common-use terminal equipment will enable Air Seychelles to connect to various Departure Control Systems used by other airlines operating to Seychelles, providing more flexibility to our ground handling operations.

“Even more importantly, it will enable us to streamline the check-in and boarding process for all the international travelers that are handled at Seychelles International Airport, making sure they have a smooth experience. This development from SITA follows the long list of innovative technological solutions which we have implemented to ensure an improved guest experience.”

Gilbert Faure, Chief Executive Officer of the Seychelles Civil Aviation Authority, said: “Introducing cutting-edge CUPPS infrastructure at Seychelles International Airport puts us on par with some of the most modern airports in the world. Having a standardized system for handling passengers will improve the airport experience for all international travelers, irrespective of the airline they are flying with, which is a fantastic achievement. We have developed a strong relationship with both Air Seychelles and SITA and are pleased to have worked together to install this new technology.”

Maneesh Jaikrishna, Vice President Indian Subcontinent, Eastern & Southern Africa said: “Our common-use systems bring new efficiencies to Seychelles International Airport for both Air Seychelles and other operators. This in turn will have a dramatic impact on passengers who will benefit from a smooth and seamless travel experience.”

  • Comprehensive solution will simplify airline operations and enhance passenger journey

Riyadh, Saudi Arabia | March 18, 2015– flynas, a leading hybrid carrier from Saudi Arabia, has chosen air transport IT specialist, SITA, to provide a range of passenger check-in services. The five-year, multi-million dollar agreement includes an end-to-end check-in solution incorporating SITA’s Departure Control Services (DCS), SITA’s private IP VPN telecommunications infrastructure, Type B Messaging Service and Service Management.

Paul Byrne, CEO of flynas, said: “flynas has successfully managed rapid growth of over 30% in 2014, and we aim to set a new standard of efficiency for hybrid and budget travel in the region. By having SITA provide all of our check-in services and manage them centrally, we have generated immediate cost savings and can deliver on our promise to provide the lowest fares, on-time flights and friendly service. This new all-in-one model also facilitates more accurate budget planning and easier financial forecasting for new stations as we continue to grow.”

SITA DCS will provide all current and future flynas destinations with fast and efficient automated passenger check-in, boarding pass distribution and bag tag printing, covering both check-in counters and self-service, and the required connectivity and infrastructure solutions. The backbone of this service is SITA’s private IP VPN network and SITA’s Airport Hub, a network that connects the majority of airports around the world in a secure and optimized design.

SITA’s Type B Messaging Service sits at the core of air transport industry communications and serves as the standard for many aviation protocols. This service will enable flynas to directly connect to more than 2,400 members of the air transport community. And SITA’s Service Management team, including dedicated aviation IT specialists and engineers, will help ensure business continuity and manage all operational aspects based on best-in-class standards.

Hani El-Assaad, SITA President Middle East, India and Africa, said: “SITA’s check-in services will enable flynas to process passengers more quickly, facilitating a more seamless journey. At the same time, they will simplify the airline’s operations, enabling flynas to focus on its growing business.”

SITA is a major provider of IT and telecommunications solutions for the air transport industry in the Middle East. The company supplies CUTE (Common Use Terminal Equipment) at all Saudi Arabian airports, as well as to the majority of the airports in the region.

Launched in 2007, flynas has successfully operated over 209,000 flights carrying more than 15 million passengers, a number that has steadily grown over the years. In 2014, flynas carried 4.5 million passengers, a significant increase on its 3.3 million passengers in 2013. The airline has a young fleet of 24 aircraft, operating nearly 950 weekly flights to 25 destinations both within and outside Saudi Arabia.

Sharjah, United Arab Emirates | September 22, 2014– Sharjah International Airport, home to Air Arabia, one of the Middle East’s fastest-growing low cost airlines, has selected SITA to provide its AirportConnect Open passenger processing technology for another five years.

SITA’s AirportConnect Open is the only platform capable of providing an integrated approach to Common Use Terminal Equipment (CUTE), Common Use Passenger Processing Systems (CUPPS) and Common Use Self-Service (CUSS) kiosks, hosted on one platform. This global-leading technology ensures the most efficient use of the airport to process passengers by allowing airlines to use any self-service kiosk, agent desk or gate position for passenger check-in, bag drop, and boarding.

With SITA AirportConnect Open, Sharjah International has common agent-facing facilities throughout the airport. SITA is supplying 230 workstations for check-in and boarding, double the number the airport had when it first introduced common-use.

Tony Smith, General Manager, Sharjah Aviation Services, Sharjah International Airport’s ground handling agent, said: “We always aspire to make travel as easy as possible for Sharjah’s customers, and SITA’s common-use has been a huge success for us and the airlines at the airport. We have become accustomed to SITA’s ability to deliver services which make the most sense for our airport. We look forward to this continuing over the next five years.”

Hani El-Assaad, SITA President, Middle East, India and Africa, said: “Sharjah International Airport is a long-standing SITA partner, and we are glad that its team has shown their confidence in our solutions with this five-year extension. This fast-growing airport has seen a dramatic rise in the number of passengers being processed over the last decade, and SITA’s services have ensured that the airport has continued to use the most up-to-date technology available.”

Sharjah International has been a SITA partner since 2003 and is the third largest airport in the United Arab Emirates, processing more than 7.5 million people a year.

Almost every airport and airline in the world does business with SITA. They are supported 24/7 by SITA’s global team of IT professionals, more than half of whom are based on-site at airports. It is this unrivalled presence at more than 1,000 of the world’s airports that makes SITA the ideal technology partner.