• Lufthansa Systems develops innovative feature for NetLine/Ops ++ operations control solution

Raunheim, Germany | April 21, 2016– Lufthansa Systems today announced the new Eye Tracking feature for its innovative NetLine/Ops ++ operations control solution powered by eye tracking technology leader SensoMotoric Instruments (SMI). Analyzing eye movements can support the complex work of operations controllers, improve the quality of their decisions and help airlines save time and money.

The operations control center is responsible for monitoring flight operations and managing schedule changes – both planned and unplanned – in a way that minimizes their effect on passengers. Operations controllers may have to keep an eye on six monitors at a time which show current flights and information about potential disruptions. This is a huge challenge, and intelligent software solutions such as NetLine/Ops ++ provide substantial support here.

Thanks to its Management by Exception approach, NetLine/Ops ++ generally only displays flights that have encountered organizational problems and require a decision to be made. In these cases, the system also sends alerts and makes the user aware of the problem. This is where the eye tracking technology comes in. It analyzes the eye movements of operations controllers to determine whether they have noticed important messages or require an additional alert, such as a sound.

“NetLine/Ops ++ from Lufthansa Systems is already a leading operations control solution. Thanks to the new Eye Tracking feature, we can further improve the quality of our customers’ operations control centers,” said Daniel Stecher, Senior Product Manager Operations Control IT Solutions at Lufthansa Systems. “In order to provide our customers with the highest standard of quality, we are relying on the expertise and extensive experience of SensoMotoric Instruments.”

Eye tracking offers other advantages as well. For one thing, it can help novices learn by showing them extra alerts. This gets them up to speed more quickly and guarantees consistently high-quality decisions regardless of an employee’s level of experience. Furthermore, Lufthansa Systems can evaluate how operations controllers are using NetLine/Ops ++ and then make specific improvements and enhancements to the solution based on the findings.

“SensoMotoric Instruments has been a world leader in eye tracking technology for more than 25 years and we are delighted our robust and trusted technology is set to optimize the use of NetLine/Ops ++,” said SMI Managing Director Eberhard Schmidt. “It is further proof of the value our eye tracking platform provides when used to enhance operator and application performance in industry verticals such as flight operations management with Lufthansa Systems.”

The operations control solution from Lufthansa Systems is now being used by 69 airlines around the world, 31 of which have already deployed the new-generation solution, NetLine/Ops ++. Many airlines which according to a current OAG (Official Airline Guide) report have the best on-time performance worldwide are using NetLine/Ops or NetLine/Ops.

This video shows, how NetLine/Ops ++ with Eye Tracking supports operations controllers and improves the quality of their decisions: https://youtu.be/ThPpQjZIeXMLufthansa Systems today announced the new Eye Tracking feature for its innovative NetLine/Ops ++ operations control solution powered by eye tracking technology leader SensoMotoric Instruments (SMI). Analyzing eye movements can support the complex work of operations controllers, improve the quality of their decisions and help airlines save time and money.

The operations control center is responsible for monitoring flight operations and managing schedule changes – both planned and unplanned – in a way that minimizes their effect on passengers. Operations controllers may have to keep an eye on six monitors at a time which show current flights and information about potential disruptions. This is a huge challenge, and intelligent software solutions such as NetLine/Ops ++ provide substantial support here.

Thanks to its Management by Exception approach, NetLine/Ops ++ generally only displays flights that have encountered organizational problems and require a decision to be made. In these cases, the system also sends alerts and makes the user aware of the problem. This is where the eye tracking technology comes in. It analyzes the eye movements of operations controllers to determine whether they have noticed important messages or require an additional alert, such as a sound.

“NetLine/Ops ++ from Lufthansa Systems is already a leading operations control solution. Thanks to the new Eye Tracking feature, we can further improve the quality of our customers’ operations control centers,” said Daniel Stecher, Senior Product Manager Operations Control IT Solutions at Lufthansa Systems. “In order to provide our customers with the highest standard of quality, we are relying on the expertise and extensive experience of SensoMotoric Instruments.”

Eye tracking offers other advantages as well. For one thing, it can help novices learn by showing them extra alerts. This gets them up to speed more quickly and guarantees consistently high-quality decisions regardless of an employee’s level of experience. Furthermore, Lufthansa Systems can evaluate how operations controllers are using NetLine/Ops ++ and then make specific improvements and enhancements to the solution based on the findings.

“SensoMotoric Instruments has been a world leader in eye tracking technology for more than 25 years and we are delighted our robust and trusted technology is set to optimize the use of NetLine/Ops ++,” said SMI Managing Director Eberhard Schmidt. “It is further proof of the value our eye tracking platform provides when used to enhance operator and application performance in industry verticals such as flight operations management with Lufthansa Systems.”

The operations control solution from Lufthansa Systems is now being used by 69 airlines around the world, 31 of which have already deployed the new-generation solution, NetLine/Ops ++. Many airlines which according to a current OAG (Official Airline Guide) report have the best on-time performance worldwide are using NetLine/Ops or NetLine/Ops.

This video shows, how NetLine/Ops ++ with Eye Tracking supports operations controllers and improves the quality of their decisions: https://youtu.be/ThPpQjZIeXM

  • Long-standing partnership expanded as Finnish airline introduces NetLine/Ops ++ operations control solution

Kelsterbach, Germany | August 26, 2015– Lufthansa Systems today announced that the Finnish airline Finnair has opted for its NetLine/Ops ++ operations control solution. This innovative IT solution from Lufthansa Systems will enable Finnair to make its flight operations more efficient and lower its costs. The two companies recently signed a five-year contract which further expands their long-standing cooperation.

Punctuality is very important to flight operations. This is why it is essential for airlines to manage schedule changes – both planned and unplanned – in a way that minimizes their effect on passengers. In the event of disruptions such as delays and cancellations, NetLine/Ops ++ will put Finnair in a position to significantly lower the costs arising from positioning flights or hotel rooms for passengers, for example. The IT solution offers unique features for Management by Exception. This means that while other solutions display all of an airline’s flights, NetLine/Ops ++ only shows ones that have encountered “problems” and need a decision to be made. The solution’s functionalities facilitate information management, enable a higher degree of automation and provide better decision-making support, thus supporting improvements in on time performance.

“Punctuality and reliability are crucial for Finnair, as the majority of our passengers are transfer passengers. NetLine/Ops ++ is one part of our continuous drive to ensure world class operations,“ says Janne Tarvainen, Head of Operations Control Center, Finnair. “The long term cooperation we have had with Lufthansa Systems supports this target, and the work we do every day to ensure operational excellence.”

Lufthansa Systems has been supplying Finnair with IT solutions since 1997. The airline relies on the expertise of the aviation IT specialist in the areas of flight planning, codeshare management and revenue accounting, among others. “By opting for NetLine/Ops ++, Finnair is now nearly using the full range of solutions from our NetLine product line,” said Søren Reinholdt Key Account Manager at Lufthansa Systems. “We are very proud that we can support Finnair on so many levels with our products and services.”

Finnair is a network airline specialising in passenger and cargo traffic between Asia and Europe. The geographical location of Helsinki provides Finnair with a structural competitive advantage, since the fastest connections between many European destinations and Asian megacities fly over Finland. Finnair’s vision is to offer its passengers a unique Nordic experience, and its strategic objectives are to double its Asian traffic by 2020 from the 2010 level, to deliver a unique customer experience and achieve world-class operations, and to create shareholder value. Finnair is a member of the oneworld alliance.

– NetLine/Ops++ supports efficient operations control for airlines

Kelsterbach, Germany | December 13, 2012– Lufthansa Systems announced that Cathay Pacific Airways, based in Hong Kong, has opted for its NetLine/Ops ++ operations control system. The companies recently signed a five-year-contract to this effect. Using this innovative IT solution from Lufthansa Systems, the airline will be able to optimally control its flight operations and react quickly to unforeseen flight irregularities, thus minimizing its additional costs.

“NetLine/Ops ++ is a great next step for us,” said Alex Chan, Manager Integrated Operations Centre (IOC) at Cathay Pacific. “We are continuously improving our ability to manage our network and this system will further enhance our capabilities. We’re particularly impressed with its ability to help us be more nimble with schedule changes.”

The completely redesigned operations control solution NetLine/Ops ++ will make Cathay Pacific’s flight operations even more efficient, and in the event of disruptions like delays or canceled flights it can help lower the costs arising from positioning flights or passenger layovers. The IT solution’s new functionalities simplify information management, enable a higher level of automation and improve support in key decision-making processes.

“We are pleased to be able to expand our cooperation with Cathay Pacific,” said Olivier Krüger, SVP Regional Management Asia Pacific at Lufthansa Systems. “Having one of the world’s most highly respected airlines as a NetLine/Ops ++ customer is proof of the high quality of our product.”

Cathay Pacific is based in Hong Kong, China, and operates internationally. The airline offers passenger and cargo flights to 140 destinations worldwide with a fleet of 134 wide-body aircraft. Cathay Pacific, together with its subsidiaries Dragonair and Air Hong Kong and its other associates, employs more than 20,000 people. The airline is a founding member of the oneworld alliance, whose joint network covers over 750 destinations worldwide.