Martillac, France | March 29, 2019–

Beyond plain Inflight Entertainment

In less than 6 years, PXCom’s flagship end-to-end solution, XPLore by PXCom, widely enables airlines and their partners to manage any kind of content material regardless of the hardware platform. Additionally, XPLore by PXCom delivers natively-integrated editorial content, sponsored content, engaging passengers throughout the entire journey (pre-, in- and post-flight) in a consistent way via various channels (mobile, web, and of course IFE/C).

Thanks to such cutting-edge technology, that can be integrated on the existing hardware, the airlines can now benefit from a comprehensive Inflight Services platform, serving both the passengers and the airline crew, up-in-the-air as well as on-the-ground. Such services are dedicated to reducing IFE/C-involved costs, generating direct and indirect ancillary revenues, whilst elevating the passengers experience.

PXCom is excited to launch its new 360° consulting offering to the IFE/C industry at Hamburg.

Relying on its success stories and the expertise developed through the large variety of managed projects, PXCom now offers airlines the only platform-agnostic one-stop- shop experience. From a 3-day audit focused on the project’s very early stages, to the daily IFE/C project management once rolled out, airlines are supplied with a holistic approach.

“At PXCom we don’t claim having the full range of expertise internally”, mentions Cyril JEAN, PXCom’ CEO and co-founder, “However, we federate more than 40 partners ranging from hardware testing to passengers marketing. Thanks to that, our customers benefit from independent consulting of the utmost value, from very specific topics, to a full project management support, enabling them to take the best decisions meeting their expectations, requirements and constraints.”

Meet PXCom at AIX Hamburg on #3C30B in the IFEC zone

Airline Consulting with focus on crew management, network planning and operations control

Raunheim | November 6, 2018– The airline consulting team from Lufthansa Systems started working with Bulgaria Air to optimize even better their operational processes and to review the capacity planning. Since the end of August, the consultants from Lufthansa Systems Airline Consulting have worked with the Bulgarian airline to analyze and optimize its crew management, network planning and operations control (OCC).

“We want to enhance network decisions and continually improve the operational processes so that Bulgaria Air can continue offering the customers the highest quality”, said Dimitar Bojanski, chairman of Techno Capital, the company that provides technology to the Bulgarian carrier with which the consulting team is closely collaborating. “We are already working with the NetLine/Crew crew management solution, the NetLine/Ops operations control solution and the NetLine/Sched schedule management solution and we are pleased that the independent consultants from Lufthansa Systems are now supporting us with their knowledge and expertise.”

In the first project phase, the airline consultants from Lufthansa Systems visited Bulgaria Air to analyze the status quo of the airline’s operations controlling. Phase two of the consulting project aimed at evaluating the airline’s strategy for crew management, network planning and operations control and then provide concrete recommendations for network decisions and processes optimization. This has been based on numerous workshops and assessments held with managers and employees of the respective departments.

The consulting experts at Lufthansa Systems have spent more than 20 years working for international airlines of all sizes with various business models. Amid increasing competitive pressure felt by airlines in the international market, more and more carriers are looking for professional consulting services. This is why Lufthansa Systems has continuously expanded its consulting division in recent years. What distinguishes Lufthansa Systems’ consultants is their independence. Lufthansa Systems Airline Consulting guides management decisions to optimize airline core processes, increase efficiency and reduce costs.

“While many consultancies specialize in a single area, we cover the entire spectrum of consulting for airlines, thus ensuring that problems are always examined from all angles,” said Tino Herrmann, Senior Vice President Airline Consulting at Lufthansa Systems. “In our consulting work, we strive for a long-term, equal partnership.”

Bulgaria Air is the national airline of Bulgaria, with headquarters in Sofia. It was founded in 2002 and privatized from 2005. After privatization, the company began to restructure and modernize and has now become Bulgaria’s biggest airline. Bulgaria Air flies from Sofia to the domestic destinations of Varna and Burgas as well as more than 28 cities and vacation destinations in Europe.

Paris | February 27, 2018– Australia occupies a unique global position in the air traffic management (ATM) domain. The country’s Air Navigation Service Provider, Airservices Australia, manages the largest airspace in the world, totaling over 11% of the globe. Their ambition is to ensure the seamless integration of all civil and military air traffic over an area totaling 53 million square kilometers, approximately equal to the combined surface of North America, Central America, South America and China.

Airservices Australia and the Australian Defence Force have chosen to rely on Thales to achieve this ambition by signing an AUS $1.2bn (€777m) contract for the delivery and deployment of the OneSKY programme. OneSKY is the world’s most advanced civil military airspace integration project and calls for the modernization of the Australian and associated oceanic airspace.

OneSKY’s objective is to bring benefits for passengers, airlines and the economy whilst maintaining Australian air sovereignty and safety to citizens, and is a critical part of the national infrastructure necessary to underpin the future economic prosperity of Australia.

The ambition of this programme is to enable Australia to safely manage and benefit from the rapid increase in air travel over the next 20 years at a time when airspace management is becoming significantly more complex. OneSKY will leverage Thales’s proven track record in Air Traffic Management systems, dual civil/military interoperability and use the latest digital technologies in the fields of connectivity, big data and AI to improve flight co-ordination, safely increase the use of airspace, optimise air traffic flow and improve the way planes approach the runway. Drawing on its cybersecurity expertise, Thales will ensure the integrity of the connectivity that will drive this interoperability.

For passengers the programme will reduce travel times and delays. For airlines, OneSKY seeks to maintain safety levels at increased volumes to enable them to increase their routes, whilst reducing fuel burn and CO2 emissions. The Australian Air Force will benefit from safer co-ordination with civilian air movements, thus helping them accomplish their mission of protecting Australia and its citizens more efficiently.

The development and delivery of OneSKY will support over 500 highly skilled, high-tech jobs, of which 450 are in Melbourne as well as a further 50 jobs in similar disciplines in France. To this approximately 200 more jobs will be supported across the entire supply chain in Australia It builds on the long term investment by Thales and comprehensive technology transfer that has brought world-leading R&D in ATM systems to Melbourne.

Air Senegal becomes the newest airline to use SITA’s Horizon

Kigali | November 13, 2017–Air Senegal SA has become the latest airline in Africa to introduce SITA’s passenger services system (PSS) to manage every aspect of their operation – from reservations and pricing to ticketing and departure control.
The airline is one of a growing number of carriers on the continent that have turned to SITA to provide technology solutions to better manage their passenger operations. Already 15 airlines and ground handlers in Africa use SITA’s Horizon® Passenger Management and Distribution solution while 100 airlines and ground handlers around the globe have used it to board more than 123 million passengers and check in 158 million travelers each year.

Horizon offers the most comprehensive, integrated range of passenger management services available today. Its infrastructure is built on a flexible platform of core systems required by every airline, allowing each carrier to customize the system to meet their specific business requirements and to accommodate future growth.

Air Senegal, the west African country’s new national airline, has turned to SITA to provide a full suite of services – including reservations, ticketing, airfare distribution and departure control – that will support the launch of the airline’s first flights later this year.

Philippe Bohn, CEO of Air Senegal, said: “We have an ambition to establish Air Senegal as a key carrier in West Africa and make our presence felt across the continent. In order to achieve this ambition, it is important that we have a passenger management system that takes care of every aspect of operating the airline and delivers a smooth experience for our passengers every step of the way. SITA is a key partner in providing this technology and we are in the process of implementing this solution ahead of our launch flights later this year.”

Hani El-Assaad, SITA President, Middle East, India & Africa, said: “The air transport industry in Africa is emerging as a major growth market in terms of passenger growth. Our presence and experience on the continent, together with the real business value offered by Horizon, has placed us in an ideal position to support both the continent’s emerging and established airlines, using a passenger management platform that can accommodate airlines of any size, fleet or operating model.”

  • AirportResource Manager allows the airport to optimize deployment of 300-plus employees in real-time

Dortmund | November 15, 2016– Dortmund Airport is set to introduce a new operations solution from global IT provider SITA that will allow the airport to optimize the deployment of its 300-plus workforce, ensuring that employees are always in the right place at the right time.

Using SITA’s AirportResource Manager, the airport operator will streamline its operation through intelligent and proactive decision-making, leveraging tools for planning, staff rostering, real-time scheduling and management as well as reporting. Overall this will deliver more accurate and flexible long-term and real-time workforce planning.

The technology also allows employees out in the field to access and update information using mobile devices as well as update in real time the statuses of their tasks. This will ultimately save costs and improve productivity across the airport operation.

Udo Mager, CEO of Dortmund Airport, said “Airports are extremely dynamic environments and having the ability to have the right person in the right place is crucial to a smooth, friction-free operation, benefiting both our employees and passengers. SITA’s technology provides us with a clear picture of which tasks are assigned to which staff member and therefore management can quickly make decisions and respond to developments in the airport as they occur.”

Dave Bakker, SITA President, Europe said: “Technology is central to cost-effective and efficient airport operations while helping to improve the overall passenger experience. This is clearly illustrated by the deployment of AirportResource Manager at Dortmund Airport which will streamline the workforce planning function, allowing the airport to maximize their resources through smart, real-time planning, saving costs, improving efficiency and enhancing the airport journey for passengers.”

Dortmund Airport has long turned to SITA to provide its technology needs. Over the past decade SITA has supported the regional airport with several technology solutions, including Common Use Terminal Equipment and Common Use Passenger Processing Systems used across the airport.

Melbourne, FL | September 19, 2016– Global aeronautical communications provider, Satcom Direct (SD), announced today it has acquired AircraftLogs (“Stewart-Ratliff Aviation Services, Inc”), a company based in Columbus, OH, that offers the latest technology in aircraft flight scheduling software and tax reporting tools for corporate and private flight departments. With the purchase of AircraftLogs, SD adds scheduling and tax capabilities to its Integrated Flight Operations Management portfolio.

Founded in 2005, AircraftLogs provides web-based aviation data management solutions for corporate and private aircraft. It has become a market leader for scheduling software with the release of a web-based solution that incorporates a user-friendly dashboard and high level of customization to address specific customer requirements. AircraftLogs also has industry-leading financial and tax reporting, which simplifies IRS and SEC reporting. Across the industry, flight departments and their IT organizations have been selecting AircraftLogs as their platform for the future.

“Customers spoke and we listened. The addition of AircraftLogs to the SD family enables SD to provide an integrated flight department offering with enhanced capabilities, advanced technology and an unmatched level of expertise to revolutionize the aviation industry,” said Jim Jensen, Founder and CEO of SD. “The flight starts with the schedule and ends with tax reporting. AircraftLogs gives SD, and our SD Pro management platform, a total solution that corporate flight departments have been asking for, allowing them to always be in sync with their aircraft.”

SD Pro, which launched in March 2016, was designed to compile the critical information every flight department needs and display it in real time. Every individual user has a dashboard which is customized to their role potentially giving them access to communications systems status, flight tracking, flight logs, aircraft status and intent, maintenance data, and scheduling data. The acquisition of AircraftLogs will add key features and functionality to the SD Pro platform including a rich suite of scheduling and tax reporting services, providing the aviation industry a complete flight operations management solution.

“We are thrilled to be joining the SD family. SD leads the aviation communications industry and with the addition of AircraftLogs to the SD family we can provide the best solutions of any company in our industry.”, said Doug Stewart, President of AircraftLogs.

  • Further recognition of our Quality Management System

Isle of Wight, UK | August 8, 2016– IFPL are delighted to have achieved certification to AS9100C. This is a key stage in the develop- ment of IFPL and demonstrates that our Management Systems are mature and robust.

IFPL recognises that compliance with quality accreditations forms the foundations of their business success. Quality is in the DNA of the company culture, engaging employees to continually improve systems and products to benefit our customer satisfaction.

IFPL’s facility is based on the Isle of Wight, just off the south coast of the UK. The leadership team at IFPL ensures that the management system activities are carried out in accordance with the Quality Management System, the European Aviation Safety Agency requirements of EASA Part 21G and the newly awarded International Aerospace Standard AS9100C.
Quality, reliability, and safety are critical values for the aerospace industry. The BSI only award the certificate once their rigorous and stringent criteria has been met. Both of these certifications high- light IFPL’s commitment to meeting and exceeding the increasingly stringent industry requirements for aerospace related products and assures our manufacturing processes consistently meet or exceed the requirements and expectations of customers presenting the most challenging of applications.

IFPL’s Chief Operating Officer Tim Young commented, “Our AS9100 registration complements our EASA certification enabling aerospace OEM’s to engage with IFPL as a strategic partner in their safety critical supply chains, based not just on the proven performance of our products but on our commitment to managing delivered quality to the highest standards”.

“The entire team at IFPL was committed to seeing this standard met and certification achieved” said Mike Woodward, Quality Manager. “I am proud of how we all came together as a company and not only embraced the standard, but also fully committed to maintaining it for years to come”.

  • Next-gen passenger management platform ensures a premium experience at every step

Riyadh | June 20, 2016– Sky Prime Aviation Services, a leading Saudi private aviation services company, is to deploy SITA’s next-generation passenger services system (PSS) to manage its new VIP flight service being introduced to its premium passengers.

Targeted at the region’s premium traveler, the success of the new service relies heavily on providing the very best customer service each step of the journey, from the moment a passenger makes a booking to when they leave the aircraft.

SITA has worked with Sky Prime to understand the aviation group’s new flight program to ensure the group is able to deliver a world-class passenger experience. Leveraging the functionality of the Horizon® Passenger Management and Distribution solution, SITA will provide a broad portfolio, ranging from a leading-edge mobile platform which allows passengers to book and manage their flights directly from their smartphones and tablets to ensuring a smooth and on-time departure. All systems are interconnected in real time to one database, providing instant access to any required service.

SITA recognizes that a successful journey starts with the first step. iTravel® and Reservations make it possible for passengers to book and manage their flight through a variety of channels – via a call center, website or mobile application – delivering a uniform experience across all platforms. Horizon® Loyalty will enable Sky Prime to provide tailored treatment to each of their VIP customers while seamlessly integrating their loyalty program with the service’s reservations and departures systems.

A memorable passenger experience is dependent on the smooth passenger operation. Here the Horizon® platform will help Sky Prime manage every aspect of their passenger operation and ensure quick and efficient boarding and departures through SITA’s Departure Control Services. At the same time, Horizon® Weight & Balance will support planning by centralizing and streamlining Sky Prime’s operational processes on the ground, improve safety and enable greater fuel efficiency.

Salem Abaid Al Muzaini, CEO of Sky Prime, said: “As Saudi Arabia’s leading private aviation operator, we have customers that demand the very best experience from the moment they make their booking to when they leave the aircraft. SITA has recognized our unique requirements and through the Horizon® platform are able to provide a solution that positions Sky Prime as the best aviation services company in the region.”

Ibrahim Saleh, SITA Vice President Sales for Middle East & North Africa, said: “Our Horizon® platform is used by more than 100 airlines across the globe. Yet its flexible infrastructure is able to meet the unique requirements of each airline, no matter what their operating model or size. This has allowed us to help Sky Prime position themselves as the region’s best private aviation operator.”

Sky Prime provides a wide range of services including in-house maintenance and technical support, ground support and consultancy services as well as aviation project and airport management.

  • SITA’s Horizon® to manage every aspect of the airline’s operation, from booking to departure

Douala | May 31, 2016– Cameroon Airlines (Camair-Co), one of West Africa’s fastest-growing airlines, has implemented SITA’s next-generation passenger services system (PSS) to manage every aspect of its operation from reservations, pricing, ticketing and departure control to loyalty program and business intelligence.

After examining several different passenger service systems, Camair-Co selected SITA’s Horizon® Passenger Management and Distribution as it offers the most comprehensive range of services available. Its infrastructure is built on a flexible platform of core systems required by every airline, allowing each carrier to customize the system to meet their specific business requirements to accommodate future growth.

The Horizon suite of services is used by 100 airlines and ground handlers around the globe to board more than 131 million passengers and check in 165 million travelers each year.

Among the Horizon applications to be used by Camair-Co is SITA Reservations, which can manage bookings made from online sites, at airline and partner sales offices, through GDSs and travel distributors. It also facilitates code share and interlining and it allows airlines to sell partner services in conjunction with their own.

The airline will also deploy Horizon® Loyalty, a web-based loyalty program solution which can be integrated with SITA Reservations. Horizon Loyalty is available anywhere, on any mobile device, and includes a branded website for program members as well as the back office systems used by call center agents and program administrators.

At the airport, Camair-Co will use SITA’s Departure Control Services (DCS), a fully integrated multi-host system for automated check-in, boarding and load planning.

Jean Paul Nana Sandjo, CEO of Camair-Co, said: “Key to the successful management of any airline is a passenger service system that ensures that every aspect of your passenger operation runs like clockwork. SITA’s Horizon® platform will be key to transforming Camair-Co into a competitive force in the region by providing flexible, reliable technology that manages every aspect of our business and supports a great passenger experience every step of the way.”

Hani El-Assaad, SITA President, Middle East, India and Africa said: “Our new-generation Horizon® portfolio has been proven to support the needs and demands of airlines globally, no matter the size or complexity of their business. As Camair-Co builds its network across the region and the globe, our technology will support their business and provide a reliable and memorable passenger experience, whether on the ground or in the air.”

Camair-Co flies to 17 destinations across Africa and Europe. The airline continues to expand its domestic and international network with new routes between Yaounde-Bafoussam and Douala-Bafoussam in Cameroon announced earlier this year.

 

Readers: This issue is far from IFE and we apologize for that fact. We did think you might find this story interesting, not because of the intrigue involved, but rather its’ “suspicions confirmed” flavor. Admittedly, we have never worked on a story like this before, however, many of us wonder what is happening inside the Seattle planemaker, Boeing. Late delivery schedules have never been tolerated in the past and relatively recent moves; buyouts and management shuffles may have taken their toll. Our story starts with one dedicated Boeing employee who worked tirelessly for the company, before and after his retirement. We know, we were there… we got the T-shirt! His website says it all but the background is so amazing we had to dig deeper. 

Bob Bogash is a passionate man, but while this story is about Boeing, you might want to take a look at the man himself because he is probably respected and vilified by a lot of Boeing employees. First, check out Bob and his background here: http://www.rbogash.com. Now, you need to look at the website he put together with his (and thousands of others) view of the state of the Boeing Commercial Airplane Company: http://www.rbogash.com/boeing_delay.html. This is a stinging indictment of the management and practices of present-day Boeing so we dug a bit deeper after we got the anonymous website tip and followed-up with a bit of research. No doubt the company water cooler philosophers have their views, however, we sought other respected, retired executives and managers and got the following amazing responses:  

“The bottom line is that The Boeing Company, and Boeing Commercial Airplanes in particular, have always been run by people who “grew up” in the company and had actually executed programs: T. Wilson, Jack Steiner, Frank Shrontz, Ron Woodard, Dean Thornton, Alan Mulally, and Phil Condit, just to name a few. To effectively manage Boeing Commercial Airplanes, the leader must have a solid experience base there so he or she can independently “check the pulse.”  Wilson simply called his network of friends to find the truth about programs or walked out on the factory floor. Condit had his version of the same, as did Mulally.”   

“The current BCA CEO and the current Boeing Company CEO do not have any BCA program experience and therefore neither of them has a basis for knowing when they are being misled, told half-truths, or otherwise being given ‘get well proposals’ that don’t make sense. They have no perspicacity when it comes to managing the commercial airplane business.  And – during 2008 they forced out the only senior people who did. Harvard Business School teaches a good manager can manage anything.  Stanford Business School teaches a good manager can manage that which he knows about.  The Boeing Company clearly requires the latter, but the Board of Directors has put the former in charge of The Company.  Boeing Commercial Airplanes is no better off.  The current CEO came from the defense side and has no experience running successful (airplane) programs.  Connexion-By-Boeing should have been a clue. Both of these men, in the right position, are probably fantastic managers. They currently appear to be out of their realm.”  

“There is a larger problem that started with the acquisition of then McDonnell Douglas  – a company whose culture focused on personal achievement rather than on customer satisfaction and shareholder value.  The integration of these two cultures has been, and continues to be, traumatic – witness Mr. Sears going to jail, Mr. Stonecipher’s ethics lapse, Mr. Condit’s early exit, and the continuing exodus of seasoned Commercial Airplane & Boeing Aerospace executives. On the developmental program side, Boeing Commercial Airplane’s history was one focused on getting it right the first time, absolutely knowing and meeting customer expectations, and never being late – no matter what the cost. This industry does not forgive and does not forget.  Maintaining design responsibility at Boeing, having a staff and project check-and-balance, focusing relentlessly on configuration control, and backstopping troubled suppliers where hallmarks of every developmental program.  BCA lost that on the 787 program… enough said.” 

Often, criticisms from outside a technically focused company don’t really hit the mark because of the technical nature of the product and it’s changing nature…not to mention the cultural changes affecting people and organizations over time. You will have to be the judge, but we discovered a quiet, but real, retiree revolution with campaigners sending over 2000 emails each day to Bogash. Detractors of his website message don’t seem to exist because, according to Mr. Bogash he is apparently on-message with most readers. Here is what another respected retiree told IFExpress, “This (website) expresses what knowledgeable retirees feel. We get together and discuss these issues. We have all read Bob’s website and can only say “AMEN.” We think the problem is also expressed by the havoc in the auto and financial industry as well. They Just Don’t Get It!!!! They are all novices at the problems of designing/building/certifying a commercial airliner. The real sad part of it is we think it is too late to ever get back to where we all showed what’s needed to be done, and by whom, if there is a chance to succeed.” 

While these few words do not do justice to all the people we talked to, the level of disgust at the present day state of affairs at Boeing is deafening. We found no one disagreeing with Mr. Bogash.  When we talked with Bob we can report that he truly lives and breathes for change within Boeing. He and his “guerilla army” have sought any number of ways to get his/their message to Boeing employees, managers, executives and brass at the highest level. Boeing’s response to the efforts; “Tepid… at best.” Bob went on, “Our goal is to communicate that the company is in a state of denial and without change, the outcome for Boeing looks grim.” 

Readers might want to pickup the following book for even more enlightening reading matter. We suggest a historical knowledge of Boeing stock prices would be of use in doing so! http://www.amazon.com/You-Cant-Order-Change-Turnaround/dp/1591842395/ref=sr_1_2?ie=UTF8&qid=1236627694&sr=8-2