SITA infrastructure supports more than 11-million customer interactions every year

Frankfurt, Germany | January 15, 2018– Lufthansa InTouch, responsible for managing customer service across the Lufthansa Group, has again selected SITA to manage its service center communication network and key infrastructure elements, ensuring that more than 11-million customers are connected to service agents every year.

SITA, a long-standing partner to Lufthansa InTouch, will continue to manage and maintain its service center communication network and key infrastructure to meet the airline group’s constantly evolving needs. SITA supports more than 500 local numbers in more than 90 markets, efficiently delivering traffic via a global IP network across seven service centers managed by a team of 2,230 staff speaking more than 30 languages.

The service provided by SITA has transformed how customer calls to Lufthansa Group airlines are handled. A close integration between SITA’s global voice network and Lufthansa InTouch’s Genesys contact center platform, ensures a caller – regardless of their location – is automatically and directly routed to a consultant best equipped to meet their specific requirements. These calls are allocated according to the routing policies defined by Lufthansa InTouch on their Genesys platform.

Through this optimization, Lufthansa InTouch has benefited from savings in transmission costs of up to 20% as well as significantly improved call quality, notably by eliminating forwarding of calls between sites.

SITA’s Unified Communications portfolio has allowed Lufthansa InTouch to consolidate voice, data and audio into one platform while effectively connecting the airline to its far-flung destinations.

Erik Mosch, CEO of Lufthansa InTouch, said: “Our customer service consultants at Lufthansa InTouch are the main point of contact for all our passengers across Lufthansa, Swiss and Austrian airlines. They represent the airline and are there to assist passengers 24 hours a day – whether by phone, email, chat or social media. Supporting this fast-moving organization requires a partner we can rely on. SITA is such a partner, ensuring that our customers are quickly connected to an agent that can assist them in their own language in every market we fly to.”

Sergio Colella, SITA President for Europe, said: “We have leveraged our global experience and footprint to provide a service that is able to meet the evolving needs of Lufthansa InTouch. We understand that technologies change, new destinations are added and passengers shift the way they communicate. Our strength is to meet those changes with the most efficient communication infrastructure that supports an effective interaction with each of their customers.”

“jetlite” founders help design lighting concept for new Lufthansa Airbus A350 // Startup makes use of Hamburg infrastructure with Airbus BizLab, cluster and ZAL
Hamburg, Germany | February 7, 2017– When Lufthansa’s new long-haul Airbus A350-900 enters service this coming Friday, passengers will experience a cabin lighting concept tailored to the human biorhythm for the first time. 24 different lighting scenarios on board ensure that passengers reach their destination well-rested and with less jetlag than is typical for a long-haul flight. Hamburg’s aviation industry played a substantial role in the development of this world-first innovation for long-haul flights. The scientific concept for the new lighting technique originates with the “jetlite” startup, anchored in the aviation cluster, and was brought to market-readiness assisted by the six-month Airbus BizLab accelerator program. With the successful market launch, the young company will leave the Airbus startup center in March, moving into offices in the ZAL Center of Applied Aeronautical Research.

“We are thrilled that our lighting concept is making a visible contribution to improving the atmosphere on long-haul flights. Credit for this achievement is also due to the very effective infrastructure in Hamburg. The targeted support in the Airbus BizLab and the efficient connections between the various players in the aviation cluster and in ZAL meant that we were able to benefit from a unique network from day one,” says Dr Achim Leder, CEO of “jetlite”.

“jetlite” came into being as a result of Leder’s doctoral thesis on improving physical wellbeing on-board an aircraft by means of the targeted use of light. Warm light at the beginning of a night flight makes a demonstrable contribution to comfort and relaxation. In 2016, “jetlite” was one of six startups chosen to move into the newly opened Airbus BizLab Hamburg. The six-month accelerator program, also offered by the Airbus Group in Toulouse and Bangalore, provides targeted support to external and internal projects, guiding them to market-readiness. At the same time, the young company has from the very beginning been active within the cluster, Hamburg Aviation. This platform for all of the location’s aviation industry players, substantially supported by the Department of Economic Affairs, Transport and Innovation, has won several international awards for its successful networking.

Hamburg is the world’s largest competence center for aircraft cabin technologies. In the long- haul Airbus A350 alone there are several cabin features originating in the metropolitan region, including the “jetlite” lighting technology, the overall cabin concept (Airbus), mountings produced with 3D printing technology (Laserzentrum Nord/SLM Solutions) and the design of the Lufthansa Premium Economy Class (müller/romca). The CFK Valley Network in Stade and Lufthansa Technik at Hamburg Airport mean that regional players also play a definitive role in the development and maintenance of the Airbus A350.

The integration of the innovating lighting technology in the Lufthansa A350-900 took place in the Airbus “Customer Definition Centre” cabin development facility in Hamburg, in collaboration with airline representatives. The renowned lighting planners from Kardorff Ingenieure in Berlin were responsible for the execution of the exact design, whilst “jetlite” provided the detailed concept. Lufthansa plans to follow the installation of the chronobiological lighting design in its new A350 fleet by retrofitting it in its Boeing 747-8 fleet.

The development of “jetlite” is continuing in Hamburg, too. This spring, together with “Synergeticon”, another startup also currently based in the Airbus BizLab developing new manufacturing processes, Dr Achim Leder’s company will relocate within the Finkenwerder borough of Hamburg to the ZAL TechCenter, one of the world’s largest and most modern aeronautical research facilities, opened in 2016. “We greatly appreciate the efficient solidarity of working with the Airbus BizLab and are convinced that relocating to ZAL is the right move for ‘jetlite’ and ‘Synergeticon’. There are already more than 30 partners from the commercial and academic sectors collaborating on research for the future of aviation at the ZAL TechCenter, including all relevant actors in the aircraft cabin field. And on top of this, the eleven-meter high cabin test rig in ZAL means that ‘jetlite’ is well-equipped to achieve ongoing enhancement of its product,” says Roland Gerhards, CEO of the ZAL Center of Applied Aeronautical Research.

The long-term goal of “jetlite” is to extent its concept of reducing jetlag with cabin lighting to cover the entire journey. Lighting effects at the airport before boarding are one possibility, as is a smartphone app that calculates the ideal time to go to bed for a passenger some days ahead of the flight based on destination and personal sleeping rhythms.

  • Green light from EASA: Supplemental Type Certificate issued

Frankfurt, Germany | June 27, 2016– In October of this year, the first Lufthansa short- and medium-haul aircraft will take off with broadband internet on board. Lufthansa’s entire A320 family fleet is expected to have the innovative technology installed by mid-2018. One key milestone has already been reached: Lufthansa Technik is the first MRO company in Europe to have received the Supplemental Type Certificate (STC) from EASA to install a Ka-band antenna on the A320 family, i.e. the A319, A320, and A321 models. The STC serves to verify that the modifications to the aircraft (hardware or software) conform to the design specifications stipulated by EASA. Said specifications ensure aircraft’s continued airworthiness.

The first aircraft was equipped with the technology in June. In the coming weeks, the onboard system will be tested for functionality and stability. Lufthansa passengers will likely be able to use the new internet service from October. Other airlines in the Lufthansa Group will follow at a later date.

The future service from Lufthansa and its technology partner Inmarsat is based on the latest broadband satellite technology (Ka-band) and offers seamless, reliable coverage on short- and medium-haul flights through Inmarsat’s Global Xpress network. Passengers will be able to access the internet using their own mobile devices via Wi-Fi. In addition to basic surfing and email, other more sophisticated applications will be possible, including video streaming. At a later date passengers will be able to use their cellphones for SMS and data transfer via their own mobile accounts.

With its many years of experience in the aircraft modification sector, Lufthansa Technik is responsible for installing all systems and components as well as for the works required to comply with aeronautical and statutory regulations. In Europe, this was the first successful installation involving the GX communications network and the Honeywell-designed Ka-band antenna. To install the system, electrical and structural modifications were required both inside and outside the aircraft cabin. All modifications were developed and approved by Lufthansa Technik’s licensed development unit. The installed components were integrated in the cabin infrastructure in such a way that they are virtually invisible for passengers and easy to operate by the cabin crew. The work can be completed in up to four days or during regular maintenance layovers.

Lufthansa Systems provides the required IT infrastructure onboard the aircraft. This includes network operations as well as the innovative FlyNet portal for passengers.

Lufthansa Systems and Lufthansa Technik have also established a long-term partnership with global satellite operator Inmarsat in order to offer a modern, multifunctional onboard IT platform with broadband internet access to the market. Both the Lufthansa Group as well as airlines around the world will benefit from this strong partnership through comprehensive services.

Lufthansa carried out the world’s first scheduled flight with broadband internet access on January 15, 2003. Despite its growing popularity among passengers, the technically reliable service had to be discontinued in 2006 because the Connexion by Boeing satellites ceased commercial operations. Since December 2010 Lufthansa has once again been the first airline to provide broadband internet access on intercontinental flights. Since June 2015 FlyNet has been available on all 107 long-haul aircraft in the Lufthansa fleet. Lufthansa operates the world’s largest internet-connected long-haul fleet.

  • Fast-growing start-up and international airline IT provider to enable safer unmanned flight through accurate, dynamic, and global airspace data

Santa Monica, CA and Frankfurt, Germany | June 14, 2016– AirMap, the world’s leading provider of airspace information and services for unmanned aircraft, and leading international airline IT provider Lufthansa Systems announced today a partnership to provide accurate, dynamic, and global airspace information to drone operators.

“We’re thrilled to welcome Lufthansa Systems to our network of data sources,” said AirMap CEO Ben Marcus, an airline transport rated pilot and flight instructor. “This partnership allows us to further enhance situational awareness for drones and their operators, helping to build a safer shared airspace.”

“We are excited about this collaboration with AirMap. The market for drones is growing worldwide. With the Digital Notice and Awareness System™ (D-NAS), AirMap not only enables drone operators to integrate airspace data needed for safe flights, but also helps airports and air traffic authorities know where drones are flying. We are delivering the airspace and airport data relevant for commercial operations from our extensive database to increase safety around airports,” said Igor Dimnik, Director Products at Lufthansa Systems.

AirMap recently announced the D-NAS to allow operators of unmanned aerial systems (UAS) to provide airports and other airspace stakeholders with real-time digital information about the location of their flights. In collaboration with the American Association of Airport Executives, over 100 U.S. airports are piloting D-NAS for increased UAS awareness.

AirMap’s services provide recreational and commercial drone operators with real-time low-altitude airspace regulations and advisories, temporary flight restrictions, situational awareness, and more. These services are integrated into the drones and apps sold by leading drone companies, including DJI and 3DRobotics. The AirMap Software Development Kit (SDK) makes it easy for any drone manufacturer or application developer to include airspace information and services in their products.

“We are focused on building the tools for unmanned aircraft to safely integrate into the airspace system,” said Greg McNeal, co-founder of AirMap. “Lufthansa Systems is a partner in delivering best-in-class airspace information to the drone ecosystem through AirMap’s innovative technology.”

  • New WorldTracer® interface provides cost-effective solution to tracing delayed baggage

Cologne, Germany | March 16, 2016– German airline group Lufthansa will speed up the repatriation of delayed or mishandled bags to passengers after it launches easy-to-use baggage tracing technology jointly developed with global air transport IT specialist SITA.

The new-generation WorldTracer® system provides Lufthansa agents access to a new, user-friendly desktop interface that makes it easy to record delayed baggage and trace the missing bags no matter where in the world they are. The new interface allows ground handlers, airport operators and airlines to access WorldTracer’s global baggage data while integrating it with their own reservation or operations systems, providing a rich data set that helps quickly trace a missing bag.

The new WorldTracer desktop application will be available to all agents across the Lufthansa group in 2016. Given SITA WorldTracer’s global presence with 450 airlines and ground handlers at more than 2,500 airport locations, the new system makes deployment of the new interface across a global network easy and cost-effective.

Guenter Friedrich, Vice President Commercial & Passenger, at Lufthansa said: “Every passenger wants their bag to arrive at their destination and Lufthansa strives to ensure that each passenger is reunited with their baggage at the end of their journey. However, in those rare situations where baggage is delayed, this new, user-friendly version of WorldTracer makes it possible for agents to quickly trace a bag and return it to its owner. This will have a powerful impact on customer satisfaction.”

Dave Bakker, SITA President Europe said: “Technology has played a vital role in reducing the number of mishandled bags, saving the industry $18bn since 2007. However, unforeseen situations such as weather delays can still result in a bag being mishandled. This new, easy-to-use application of WorldTracer speeds up the process of tracing and recovering mishandled baggage and provides further cost savings for airlines, airports and ground handlers.”

While the development of this new application was funded by Lufthansa and SITA, it will be made available to the broader air transport community as part of SITA’s ongoing investment in WorldTracer. SITA also recently launched the WorldTracer Tablet which allows mobile agents to roam the airport, helping passengers to report mishandled baggage and trace their status.

  • Marks live debut of Spafax’s ICON family of digital products

Frankfurt, Germany | March 3, 2016– The Lufthansa Group, along with global content and media agency Spafax have launched an innovative new entertainment personalization platform. Using technology developed by Spafax, http://lh.com/mediaworld-en will provide Lufthansa passengers with a wealth of information about the programming on upcoming flights via a highly interactive experience.

The new site features a full listing of all movies, television programs, music and games onboard, and the site’s design allows for easy navigation of content, equal to what passengers would find on leading entertainment portals. Visitors can view trailers of films, as well as access an electronic program guide to learn which sporting events will be available via Lufthansa’s live television feed Sport24 (on all Intercontinental flights). Dedicated feature articles provide background on Lufthansa’s unique approach to entertainment, and children’s content is given a special focus for those passengers traveling with their families.

“Last year we successfully completed an extensive upgrade in cabin interior, inflight entertainment and connectivity on all of our long haul aircraft. Today we are excited to take our web based entertainment platform to the next level, too,” noted Dr. Alexander Feuersänger, Director, Product Management Cabin Interior and Inflight Entertainment. “And this launch only marks the beginning: interesting features will be added over time for our guests to have an even more personalized entertainment experience.”

Spafax CEO, Niall McBain added, “We are always trying to help our clients use both content and technology to improve their customer experience. The launch of Lufthansa’s new entertainment platform using our digital expertise is a natural extension of their industry-leading onboard product.”

Future releases of the site will feature additional exciting features, including the ability to personalize content recommendations based on passenger preferences. The site is based on Spafax’s PROFILE platform, part of the company’s ICON family of digital products, designed to help airline clients take full advantage of new personal technology to provide an immersive entertainment experience that is not limited by the need for new hardware.

Frankfurt, Germany | February 12, 2016– Lufthansa, Airbus and Pratt & Whitney holding a delivery ceremony in Hamburg – First scheduled A320neo flights with better fuel efficiency and more passenger comfort achieved through quieter engines – 40 years of partnership between Lufthansa and Airbus – Lufthansa Technik gains expertise in maintenance of the A320neo

Lufthansa, together with Airbus and the Pratt & Whitney engine manufacturer, celebrates the delivery of the world’s first Airbus A320neo. Carsten Spohr, Chairman of the Board and CEO of the Lufthansa Group, Airbus President and CEO Fabrice Brégier and the President of Pratt & Whitney Robert Leduc invited 700 guests and media representatives to the official delivery at Hamburg-Finkenwerder. Following the ceremonial handover, the first two new-type airplanes were presented to the public. The first A320neo, with the registration D-AINA, has already flown scheduled service since January. The second “neo” is expected to complement the Lufthansa Airbus fleet soon. The first experiences with the A320neo clearly show that the 15 percent lower fuel consumption mark has not only been achieved but even slightly exceeded. The significantly quieter engines also increase customer comfort on-board and provide relief to residents near airports by reducing noise emissions.

The development and introduction of the quietest and most fuel-efficient aircraft on short and medium distances is further evidence of the successful cooperation in the aviation industry at European level. “Europe has been a leader in this fascinating industry since the early days of aviation,” says Carsten Spohr. “Lufthansa and Airbus have developed a trusting and productive 40-year partnership. Together we have pushed ahead and brought to market many innovations and contributed to the success of the European aerospace industry. With new and efficient aircraft, such as the A320neo and the A350 XWB, we set new standards for our passengers, while reducing the impact on the environment and, not least of all, on the people living near airports.”

“On behalf of everyone at Airbus, I congratulate Lufthansa on being the A320neo launch customer. Together, we’re opening a new chapter in commercial aviation and I am confident that the A320neo will support Lufthansa objective to raise its environmental performance. The A320neo not only cuts emissions at every operational stage but also halves its noise footprint compared to previous generation aircraft,” said Fabrice Brégier, Airbus President and CEO.

“At Airbus we are have been proud to support Lufthansa’s growth over the past four decades with our partnership now spanning almost the entire Airbus family, from the A320 right up to the A380.”

“Pratt & Whitney is proud to build on its long and deep history with Lufthansa and Airbus by together marking a new era in commercial aviation with the delivery of the A320neo equipped with ultra-high bypass ratio Geared Turbofan engines,” Pratt & Whitney President Robert Leduc, said. “We applaud Lufthansa for being the first to enjoy the many benefits this aircraft and engine technology affords in terms of fuel efficiency and in reducing noise and emissions.”

This afternoon, the A320neo will take off from the Airbus facilities in Hamburg- Finkenwerder as a special flight with flight number LH9917 with guests and media representatives on board and fly with a short stop in Hamburg’s City Airport Fuhlsbüttel towards Frankfurt. The A320neo was fitted with a special logo. “First to fly A320neo – Less noise. Less fuel. Less CO2“ adorns the rear fuselage of the Lufthansa aircraft.
Another cause for celebration is the 40-year partnership between Lufthansa and Airbus. On 9 February 1976, Lufthansa received the first Airbus A300 at Hamburg-Finkenwerder. The airlines within the Lufthansa Group have ordered a total of 582 Airbus aircraft in the past 40 years. Lufthansa is the largest Airbus customer with currently 392 aircraft from the European manufacturer, including 284 aircraft from the A320 family and 14 A380.

The Lufthansa Group has ordered a total of 116 A320neos and A321neos, to be delivered in the next years. 60 aircraft will be delivered with the new PW1100G-JM engine from Pratt & Whitney. A special intermediary 3:1 gear conversion system ensures optimum speed of the 2.06 meter-cross-section fans and the turbine inside the engine. The new engines and improved aerodynamics allow a significant noise and emission reduction. With the new engine technology, the 85-decibel noise footprint of a new A320neo is only about half the size as a comparable aircraft of the existing fleet. In addition, the A320neo is at least 15 percent more fuel efficient than the previous A320 version. Calculated per-seat, this efficiency advantage increases to as much as around 20 percent, because the A320neo, through improved use of space in the cabin, allows more space in the business class compartment and two more rows with twelve additional seats on board.

Just in time for the adoption of the first A320neo, Lufthansa Technik is also ready for maintenance of the new airplane type and its systems. In the preparatory phase, Lufthansa Technik has laid out all technical, operational and personnel foundations for complete technical support of the A320neo. In the first step, employees at the Frankfurt mechanics hub were trained in Hamburg and Munich and equipped with the necessary resources. The training subsidiary of Lufthansa Technik has been certified by the Federal Aviation Authority. Currently, Lufthansa Technik has about one third of the world’s A320 fleet under exclusive component supply contracts.

  • ARINC vMUSE mobile provides flexible check-in capabilities for airlines

Las Vegas, Nevada | September 9, 2015– Lufthansa passengers will be able to check-in faster at the airport due to the implementation of Rockwell Collins’ new ARINC vMUSE™ mobile passenger processing solution. Lufthansa is the first airline to implement this new technology, which gives it the ability to check-in travelers wherever and whenever needed.

ARINC vMUSE mobile is the first entirely mobile common-use passenger processing (CUPPS) compliant solution for the aviation industry. The solution enables airlines, airports and ground handlers to use a tablet-based application to launch passenger check-in service in minutes, wherever there is an internet connection.

“ARINC vMUSE mobile is ideal for airlines and their crews because it provides the same security and reliability of our traditional IATA-compliant CUPPS, but does not require any installation time, software configuration, telecommunications lines or added technical resources,” said Christopher Forrest, vice president of Global Airports for Rockwell Collins. “It is an ideal solution for queue-busting when unexpected events impact scheduled operations, or to offer an added level of service for elite passengers.”

“We want to create a positive experience for our customers while making our operations as efficient as possible,” said Gerald Prokasky, Director, Passenger Check-in & Baggage at Lufthansa. “ARINC vMUSE mobile helps us do both: it enables our agents to go where our customers are—whether to reduce lines at the airport or enable check-in at an offsite location like a hotel. And, because it does not require a significant investment in infrastructure, it is a cost effective solution for our airline.”

66 per cent of travellers would use their mobile phones inflight
Hamburg, Germany | April 10, 2014– A poll of German travellers has revealed a huge appetite for inflight mobile services including SMS, email and mobile-enabled internet access in the aircraft cabin.

Over 66 per cent of Germans surveyed said they would use their mobile phones during a flight if they had the option, mainly to stay entertained during long hours in the air.

Almost half (47 per cent) of those would use an inflight mobile connection for surfing the internet and just over a fifth (21 per cent) would check social media sites, while 58 per cent would opt for text messaging.

Almost a third (32 per cent) of people said they would use the service to make a call or check voicemail at 30,000ft.

The survey of 2,000 German consumers conducted by AeroMobile, a leading mobile phone operator for the aviation industry, reflects Germany’s increasing appetite for mobile technology.

More than half of people questioned said they expect inflight mobile connectivity to become standard in the next few years and 60 per cent believe an airline with an inflight mobile service is cutting edge.

“The results of this survey certainly reflect our experience at AeroMobile,” said Kevin Rogers, CEO of AeroMobile.

“In 2013 we saw close to an 80 per cent increase in the number of travellers using their mobile phones in the aircraft cabin and data usage on our network went up 10 fold. We also saw a 50 per cent increase in SMS traffic.”

German flag-carrier Lufthansa launched its inflight mobile phone service with AeroMobile earlier this year and has confirmed it will roll out mobile connectivity across its entire long-haul fleet of over 100 aircraft.

The AeroMobile network allows passengers to roam just as they would abroad. The company has live roaming agreements with over 250 mobile phone operators worldwide, including German networks T-Mobile, Vodafone, e-Plus and O2 Germany.

Mobile data and text messaging at 30,000ft prove a hit with Brits
Hamburg, Germany | April 9, 2014– British travellers are more likely to pick up their mobile phones inflight to send an email or browse the web than to make a call from the aircraft cabin.

More than three quarters of travellers surveyed by AeroMobile, a leading mobile phone operator for the aviation industry, said they would use mobile-enabled internet access to check emails, browse the internet or update their Facebook or Twitter status at 30,000ft.

More than half (55 per cent) would opt to send a text message and a quarter would use an instant messaging service, but fewer than a third (17 per cent) would make a call inflight.

Almost half of respondents said that inflight mobile services would help them alleviate the boredom of long hours spent in an aircraft cabin and over a third are looking to their own mobile devices to keep them entertained.

Almost half of people questioned said they expect inflight mobile connectivity to become standard in the next few years and over a third believe an airline with an inflight mobile service is cutting edge.

“The results of this survey certainly reflect our experience at AeroMobile,” said Kevin Rogers, CEO of AeroMobile.

“In 2013 we saw close to an 80 per cent increase in the number of travellers using their mobile phones in the aircraft cabin and data usage on our network went up ten-fold. We also saw a 50 per cent increase in SMS traffic.”

The AeroMobile network allows passengers to roam just as they would abroad. The company has live roaming agreements with over 250 mobile phone operators worldwide, including EE, O2, Vodafone and Three in the UK.

The service is available across eleven airlines including Virgin Atlantic, Etihad, Emirates and Lufthansa.

  • Lufthansa will have the largest connected B747-8 fleet in the world

London, UK | February 6, 2014– Today, Boeing will deliver the first B747-8 to be fully line-fitted with the AeroMobile inflight mobile service. The aircraft took its delivery flight from Seattle to Frankfurt on 6 February 2014.

Europe’s largest airline, Lufthansa, will receive the landmark delivery, which will open the path for all future B747-8s to be fitted with AeroMobile connectivity. The German flag-carrier has confirmed it will roll out mobile connectivity across its entire long-haul fleet of over 100 aircraft this year.

A registered mobile service provider for the aviation industry, AeroMobile provides the mobile network for airline passengers to roam on inflight. AeroMobile has roaming agreements with more than 240 mobile phone operators worldwide, including German networks T-Mobile, Vodafone, e-Plus and O2 Germany, as well as AT&T and T-Mobile in the USA and EE, O2, Vodafone and Three in the UK.

Lufthansa has 19 B747-8s set to enter their fleet. Nine of these aircraft have already been delivered and will be retro-fitted this year. The additional deliveries will leave the Boeing facility in Seattle fully line-fit with AeroMobile connectivity. Once all of the aircraft have been delivered, Lufthansa will have the largest B747-8 fleet in the world, all with full mobile connectivity.

The aircraft, which accommodates 362 passengers and is the world’s longest passenger airliner, will be routed to destinations such as Washington, Mexico City, Hong Kong Delhi and Bangalore. As well as AeroMobile connectivity, the B747-8 will be delivered with the full Fly-Net offering of Wi-Fi and Live TV and Mobile.

Two aircraft types have now been cleared for AeroMobile line-fit at Boeing; the B777-300ER, with recipients including Thai Airways,Etihad Airways and Singapore Airlines, and the B747-8. AeroMobile also operates on B747-400 and B737 aircraft.

“It’s great news that Boeing will be rolling out AeroMobile connectivity on their B747-8 fleet and Lufthansa clearly recognises the value of offering this service alongside Wi-Fi and inflight entertainment. In fact, our research show that inflight mobile connectivity actually complements inflight Wi-fi and results in increased passenger satisfaction and additional revenue for airlines,” said Kevin Rogers, CEO of AeroMobile.

“Consumers expect to be connected 24/7 and being up in the air is no longer an exception. In 2013 we saw close to an 80 per cent increase in the number of passengers using their mobile phones in the aircraft cabin, data usage increased ten-fold and SMS traffic increased by 50 per cent.”

  • German flag-carrier adds inflight mobile network to its connectivity product

London, UK | February 6, 2014– Europe’s largest airline, Lufthansa, has launched its inflight mobile phone service with AeroMobile, allowing passengers to use their own mobile devices to text and browse online at 30,000 feet via Lufthansa FlyNet.

With eight aircraft already in service, the German flag-carrier has confirmed it will roll out mobile connectivity across its entire long-haul fleet of over 100 aircraft this year.

The AeroMobile network, which allows passengers to roam just as they would abroad, is already available across selected A330s in the Lufthansa fleet, flying from Munich and Frankfurt to North America and the Middle East.

The roll out means that this year, customers flying on any of Lufthansa’s long-haul routes will be able to stay connected using their personal mobile devices inflight.

AeroMobile has roaming agreements with more than 240 mobile phone operators worldwide, including German networks T-Mobile, Vodafone, e-Plus and O2 Germany, as well as AT&T and T-Mobile in the USA and EE, O2, Vodafone and Three in the UK.

The service is simple to use; passengers simply turn on their mobile device to connect to the network, and are billed directly by their mobile operator. Prices are typically similar to ‘rest of world’ terrestrial roaming rates.

“It’s great news that Lufthansa will be rolling out AeroMobile connectivity on their entire fleet this year; we know that passengers are keen to keep their mobile phones on inflight and Lufthansa clearly recognises the value of offering this service,” said Kevin Rogers, CEO of AeroMobile.

“The service will give travellers the flexibility to use their mobile devices as much or as little as they like during a flight, whether it’s to send an SMS to a loved one, keep on top of emails or update their Facebook status,” continued Rogers.

  • First twin-aisle launch in history to achieve 259 orders and commitments
  • 777X will be the largest, most-efficient twin-engine jet in the world
  • Emirates, Etihad Airways, Lufthansa and Qatar Airways commit to 777X
  • The 777X advances the world’s most efficient, flexible twin-aisle family

Dubai, UAE | November 17, 2013/PRNewswire/–Boeing [NYSE:BA] today launched the 777X program at the 2013 Dubai Airshow with a record-breaking number of customer orders and commitments for the newest member of its twin-aisle product family. Agreements for 259 airplanes from four customers across Europe and the Middle East provide a strong foundation to support development and production of the airplane.

Representing the largest product launch in commercial jetliner history by dollar value, 777X orders and commitments include Lufthansa with 34 airplanes; Etihad Airways with 25; Qatar Airways with 50 and Emirates with 150 airplanes. The combined value of the agreements is more than $95 billion at list prices.

“We are proud to partner with each of these esteemed airlines to launch the 777X – the largest and most-efficient twin-engine jetliner in the world,” said Boeing Commercial Airplanes President and CEO Ray Conner. “Its ground-breaking engine technologies and all-new composite wing will deliver unsurpassed value and growth potential to our customers.”

The 777X builds on the passenger-preferred and market-leading 777, which today commands 55 percent of market share in its category in terms of backlog, and 71 percent of the in-service fleet worldwide. The 777X family includes the 777-8X and the 777-9X, both designed to respond to market needs and customer preferences.

The 777X builds on the best-in-class dispatch reliability from today’s 777, as well as offering more market coverage and revenue capability that surpasses the competition. The 777-8X competes directly with the A350-1000, while the 777-9X is in a class by itself.

Opening new growth opportunities for airlines, the 777-9X offers seating for more than 400 passengers, depending on an airline’s configuration choices. With a range of more than 8,200 nautical miles (15,185 km), the airplane will have the lowest operating cost per seat of any commercial airplane.
The second member of the family, the 777-8X, will be the most flexible jet in the world. The airplane will seat 350 passengers and offer an incredible range capability of more than 9,300 nautical miles (17,220 km). In addition, the airplane will have unmatched takeoff and payload capability compared to the competition.

“The airplane will build on the market-leading 777 and will provide superior operating economics,” said Conner. “The airplane will be 12 percent more fuel efficient than any competing airplane, necessary in today’s competitive environment.”

The 777X introduces the latest technologies in multiple places, including the most advanced commercial engine ever – the GE9X by GE Aviation – and an all-new high-efficiency composite wing that has a longer span than today’s 777. The airplane’s folding, raked wingtip and optimized span deliver greater efficiency, significant fuel savings and complete airport gate compatibility.

Like the 787 Dreamliner which was launched as the 7E7, the 777X will be formally named at a later date. Design of the 777X is underway and suppliers will be named in the coming months. Production is set to begin in 2017, with first delivery targeted for 2020.

– Largest Airbus airline customer and operator in Europe

France | June 17, 2013– The Lufthansa Group has firmed up a previous Supervisory Board decision from March this year and signed for 100 A320 Family aircraft (35 A320neo, 35 A321neo and 30 A320ceo with Sharklets) at the Paris International Airshow in Le Bourget, France.

The Lufthansa Group has been operating the A320 Family since October 1989. They were the launching customer for the A321 and belonged to the first operators of the A319 and A320. The new order confirms Lufthansa’s leading position as the largest Airbus airline customer and operator in Europe, increasing its order for the A320 type to 299. Over 150 of these aircraft have already been delivered.

“These modern and fuel-efficient aircraft will meet the future growth and fleet renewal needs of the Lufthansa Group airlines. By purchasing these aircraft, we will be able in the long term to offer customers a comfortable and modern product in the highly competitive environment. In addition, these aircraft are contributing significantly to reduce noise and emissions wherever we fly our aircraft to”, said Nico Buchholz, Executive Vice President, Lufthansa Group Fleet Management.

“Lufthansa is a loyal customer, and has been operating our aircraft for almost 40 years. We are extremely pleased to receive this repeat order and thank our prestigious customer for their continuing strong commitment to our eco-efficient products. The A320 Family represents the highest level of operational performance while also offering Lufthansa passengers superior level of comfort and services,” said John Leahy, Airbus Chief Operating Officer, Customers.

The A320neo Family has captured some 60 percent of the single aisle market in just over two years since it was launched, clearly demonstrating its market leadership. Incorporating new engines and Sharklets these new aircraft are set to deliver fuel savings of 15 percent. In addition, the A320neo Family will provide a double-digit reduction in NOx emissions and reduced engine noise. The A320neo will enter into service from late 2015, followed by the A319neo and A321neo in 2016. The A320 Family is the world’s best-selling and most modern single aisle aircraft family. To date, nearly 9,500 aircraft have been ordered and close to 5,600 delivered to more than 380 customers and operators worldwide.

· 100 A320 Family aircraft and two additional A380s

· Third A380 order from the German flag carrier

Blagnac Cedex, France | March 14, 2013– The Lufthansa’s Supervisory Board has approved the acquisition of 100 A320 Family aircraft (35 A320neo, 35 A321neo and 30 A320ceo with Sharklets) and two A380s worth approximately US$ 11.2 billion at list prices. The engine choices will be announced by the airline at a later date.

This latest acquisition reconfirms the Lufthansa Group as Airbus’ largest airline customer, with a total of 532 aircraft ordered. Today the Lufthansa Group is also Airbus’ biggest operator worldwide with 385 Airbus aircraft currently in service. These include: 271 A320 Family, 41 A330s, 63 A340s, and 10 A380s.

‘’The A380 fulfills all our expectations, it’s a very reliable aircraft and our passengers’ feedback is excellent,” said Nico Buchholz, Executive Vice President, Lufthansa Group Fleet Management. “We are delighted to add again two more A380s to our fleet and together with the 100 new A320 Family aircraft these new jets will contribute to cutting our operational costs significantly while reducing our environmental footprint and offering our passengers a benchmark travel comfort thanks to the widest cabins in their respective fleet category.”

“We thank Lufthansa for their continuing strong confidence in our market leading aircraft,“ said John Leahy, Airbus Chief Operating Officer, Customers. “This third A380 order is a clear sign that the aircraft is working well for our prestigious customer Lufthansa. I am equally pleased, that with this order we are getting close to 2,000 NEO orders in just over two years, proving this jet is clearly the single aisle aircraft of choice.”

The A320neo and A320ceo Family aircraft will be used for Lufthansa Groups’ network development and fleet modernisation. While the CEO with Sharklets will deliver a four per cent fuel burn reduction, the NEO will contribute to cutting Lufthansa’s fuel burn by another 15 per cent. On top the A380 demonstrates a 12 per cent fuel burn reduction compared to its nearest competitor.

Over 36 million passengers have already enjoyed the unique experience of flying on board one of the 1oo A380 delivered so far. With 140 flights per day to date, the entire fleet has accumulated by now 100,000 revenue flights and 850,000 flight hours.

The A320 Family is the world’s best-selling and most modern single aisle aircraft Family. Today more than 9,150 aircraft have been ordered and over 5,450 delivered to more than 385 customers and operators worldwide.

Following today’s announcement (Monday, October 12) of Lufthansa’s adoption of AeroMobile’s in-flight mobile phone technology, AeroMobile chief executive Bjorn-Taale Sandberg said:

“This is an industry transformational deal spelling out that major airlines are recognising the need to keep their passengers connected with broadband and cellular connectivity, covering mobile phones and Blackberries.

“As the only in-flight cellular provider operating commercially in the wide-body market today we clearly recognise the demands of the long haul business traveller – this commitment reaffirms AeroMobile’s position as the industry leader.

“AeroMobile is unique in providing airlines with flexibility and a future-proofed connectivity vision. We have customer commitments from airlines operating Inmarsat Classic Aero, Swift64, SwiftBroadband and now Ku band. Lufthansa’s commitment to Panasonic’s multi megabyte Ku band solution, eXConnect, will allow AeroMobile to deliver a much richer user experience, provide more comprehensive value-added cellular services and a growth path to 3G.”

AeroMobile, which was the first company to offer in-flight mobile phone services in full commercial service when it launched with Emirates in March 2008, is currently installed on over 50 wide-bodied aircraft across six aircraft types with Emirates and Malaysian Airlines. This figure will rise into three figures in 2010 as AeroMobile’s equipment is installed across with its customer base of primarily long haul flag-carriers.

The Lufthansa announcement, which sees AeroMobile’s equipment installed through Panasonic’s eXPhone system, means AeroMobile now has commitments spanning all wide-bodied aircraft variants including B747 and A380.

Mr Sandberg added: “Having taken in-flight connectivity to the next level with Panasonic back in 2007 when we carried out the world’s first commercial trail with Qantas, we’re delighted to be associated in another step-change in the airline industry’s connectivity story.

“This new development with Ku-band recognises the huge potential growth in mobile technology, which we are already seeing on a day-to-day basis with products like the iPhone. Soon the ability to use this technology will be second nature in the air as well.”

Frankfurt, Germany – October 12, 2009 – Today, Lufthansa announced the return of in-flight passenger connectivity with the re-launch of their FlyNet branded broadband internet service. FlyNet will utilize the Panasonic Avionics Corporation (Panasonic) Global Communications Suite. Lufthansa aims to equip a major part of its long-range fleet with FlyNet within the first year of operation.

The Panasonic Global Communications Suite consists of the eXConnect broadband service, the eXPhone GSM service, and the Panasonic Airborne Television Network.

Panasonic’s eXConnect is designed to provide global, two-way broadband connectivity to support a wide range of passenger and crew applications, including Internet access, voice, data, and the ability to monitor and transmit airline operational data in real time at speeds of up to 50 Mbps to the aircraft.

The eXPhone solution allows passengers to use their mobile (cell) phones to make voice calls, send SMS text messages, or utilize data services in-flight, virtually anywhere in the world. The eXPhone system is designed to be flexible, giving the airline full control over the services offered with the ability to restrict certain services when appropriate.

The Panasonic Airborne Television Network is a revolutionary approach to live, in-flight television. This proprietary, dedicated network is provided by Panasonic to offer a global, synchronized viewing experience with live news, sports, financial and special events to airline passengers. Panasonic has established licensing relationships directly with top content providers to provide the programming for the service.

Panasonic has assembled and integrated a world class team of technology and service providers to collectively deliver the Global Communications Suite.

The eXPhone system and service are provided in conjunction with AeroMobile, the award-winning provider of in-flight mobile communication services and technology.

MTN Satellite Communications is the leading global service provider of at-sea communications, connectivity and content services and will provide the Ku band satellite network services for Panasonic’s Global Communications Service business. More details about the satellite network will be provided in the coming weeks.

Panasonic has contracted with EMS Technologies’ Defense & Space Division, to provide the advanced dual-panel, satellite-tracking antenna, developed collaboratively by Panasonic and EMS. This unique design delivers greater performance and global coverage, especially at lower latitudes such as near the equator. The antenna’s dual polarization receive capability, unique to the EMS Technologies antenna system, doubles the available receive bandwidth.

Panasonic licenses iDirect’s state of the art satellite IP router technology as a core component of the Panasonic eXConnect in-flight satellite transmission platform. iDirect is a world leader in satellite-based IP communications technology. iDirect’s innovative spread spectrum waveform diffuses the transmission of satellite bandwidth while maintaining a high data rate, which dramatically conserves satellite space segment and lowers bandwidth costs for airlines.

In November of this year, Panasonic is installing their eXConnect system on a private Boeing Business Jet (Boeing 737) to conduct the initial flight tests. Additional information on this aircraft and customer will be announced in Orlando, Florida at the National Business Aviation Association (NBAA) Annual Conference October 20, 2009.

“We are thrilled to be working with Lufthansa as our launch customer of the eXConnect broadband service.” states Paul Margis, Chief Executive Officer. “Panasonic had already assembled the best of class suppliers to provide the full range of services in the Panasonic Global Communications Suite – and now, in Lufthansa, we have the perfect launch customer to match.”

East Meadow, NY, Oct. 12, 2009 — In mid-2010, when Lufthansa reintroduces FlyNet, its satellite-based Internet on-board service, the airline’s customers will once again be able to communicate above the clouds via broadband Internet. In addition to the wireless Internet access, the newly improved service will permit inflight data transfer over standard GSM/GPRS mobile networks. This will enable Lufthansa passengers in the future to also send text messages by mobile phone and transfer data via smartphones such as PDA, iPhone or BlackBerry devices. Together with its new business partner, Panasonic, Lufthansa plans to equip a major part of its long-range fleet with FlyNet within the first year of operation.

An innovator in inflight Internet service, Lufthansa’s FlyNet relaunch will again position the airline as a world leader in on-board connectivity and as one of the only carriers to offer a broadband service on inter-continental routes. “In terms of personal communications, Lufthansa customers can look forward to superior inflight service,” said Lufthansa CEO and Chairman Wolfgang Mayrhuber. “On long-haul routes, we offer business travellers, in particular, a range of communication options on par with those available at land-based hotspots or premium hotels.” FlyNet thus rounds out the communications services available to Lufthansa passengers throughout the entire travel chain.

“We are thrilled to be working with Lufthansa as the launch customer for Panasonic’s new broadband service, exConnect,” said Paul Margis, CEO of Panasonic Avionics Corporation. “Lufthansa’s previous experience with passenger connectivity makes them the ideal launch customer for the eXConnect service. Lufthansa was a true pioneer with their FlyNet branded service. We are proud to bring FlyNet back to their passengers.”

Lufthansa is focusing on providing high bandwidth, which is essential for unrestricted web surfing, email/file transfer including attachments, and the use of a Virtual Private Network (VPN). In addition, this quality bandwidth will enhance the possibility of additional operational applications such as telemedicine, in which a patient’s vitals can be quickly transmitted to a ground station.

FlyNet is impressively user-friendly. Passengers with a Wifi or GSM/GPRS-compatible device can log on from any point in the aircraft cabin. Depending on the device they are using (i.e. a laptop or a smartphone), passengers can choose to be billed via a mobile service provider or pay by credit card. Various price models are planned – ranging from a one-hour flat rate to a monthly flat rate. Passengers should also be able to redeem award miles for use of the Wifi Internet connections. The exact price for specific products will be announced at a later date.

With this new service, Lufthansa is building on its positive experience with Lufthansa FlyNet. On January 15, 2003, the world’s first scheduled flight providing broadband Internet access on-board took off via a Lufthansa commercial flight. From May 2004 until the end of 2006, when the service was then withdrawn by Lufthansa’s former partner Connexion by Boeing, broadband wireless Internet connectivity gained in popularity and the technology proved highly reliable. By that time 69 of Lufthansa’s long-range aircraft were equipped with FlyNet, making the Lufthansa fleet the largest Internet-enabled fleet in the world, with about 30,000 users per month.