The image above is BCIA and it is the largest airport in China, with passenger volume that exceeded 90 million in 2016. It is positioned as the international hub airport in the overall design of the Jing-Jin-Ji airports group. To date it serves more than 28 domestic airlines, and 74 foreign airlines, with 132 international routes, and 147 domestic routes. It is also the home base airport for China’s flag carrier Air China. In the SITA story section below we have more on the latest SITA self-service technology it employs.


AIRBUS

Vietnam’s FLC Group has signed a Memorandum of Understanding (MOU) with Airbus for up to 24 A321neo aircraft for future operation by start-up carrier Bamboo Airways. The agreements were signed in Paris by Trinh Van Quyet, Chairman of FLC Group and Eric Schulz, Chief Commercial Officer, Airbus during the official visit to France of Nguyễn Phú Trọng, General Secretary of the Central Committee of the Communist Party of Vietnam. Bamboo Airways is set to begin operations in 2019 with aircraft on lease from third party lessors before taking delivery of the aircraft covered by today’s MOU with Airbus. The carrier will focus on linking international markets to Vietnamese leisure destinations, as well as on selected domestic routes.


BOEING/All Nippon Airways

Boeing and All Nippon Airways announced the Japanese carrier has placed a new order for two 777 Freighters valued at $678 million according to list prices. While ANA is a major operator of the 777 passenger jet, it has grown its cargo operation with the medium-sized 767 Freighter. In adding the 777 Freighter – the world’s largest and longest range twin-engine cargo jet – ANA is expanding its cargo capabilities just as the air freight market keeps growing at historically high rates.

Last year, the global air cargo market grew 9 percent, more than double the long-term projected growth rate of about 4.2 percent. In January, the above-trend growth continued with an 8 percent increase in demand. Industry experts say the strong performance reflects global economic trade, fueled in large part by expanding e-commerce.

ANA says it plans to fly its new 777 Freighters on international routes, particularly to Asia, China, and North America. With this order, ANA will become the first airline in Japan to operate 777 Freighters.

The 777 Freighter is capable of flying 4,900 nautical miles (9,070 kilometers) with a payload of 112 tons (102 metric tonnes or 102,000 kg). The airplane’s long range translates into significant savings as fewer stops mean lower landing fees, less congestion, lower cargo handling costs and shorter delivery times.

Boeing is the air cargo market leader, providing over 90 percent of the dedicated freighter capacity around the world.

BOEING/Singapore Airlines

Boeing and Singapore Airlines celebrated the delivery of the first 787-10 airplane, the newest and largest member of the Dreamliner family and a jet that will set a new global standard for fuel efficiency. About 3,000 people marked the milestone at Boeing’s facility in North Charleston, South Carolina where the latest 787 model is manufactured.

Like the other 787 Dreamliners, the 787-10 is designed with strong, lightweight composites, the most advanced systems, and comfortable cabin features. The 787-10, though, features a longer fuselage which allows it to carry about 40 more passengers or a total of 330 seats in a standard two-class configuration.

With the additional capacity, the 787-10 provides airlines the lowest operating cost per seat of any widebody airplane in service today. Singapore Airlines plans to puts its 787-10s into scheduled service in May, with flights from Singapore to Osaka, Japan and Perth, Australia. Prior to the introduction of these services, the aircraft will be operated on selected flights to Bangkok and Kuala Lumpur for crew training purposes


SITA

Beijing Capital International Airport (BCIA), which handles more than 95 million passengers a year, has chosen air transport IT specialist, SITA, to provide technology to boost capacity. Asia’s busiest airport is using SITA’s self-service kiosks for passenger check-in services on all Air China domestic flights departing from Terminal 3. The new kiosks are designed to support the wide range of travel documents typically used by passengers on these flights. BCIA will use up to 70 SITA AirportConnect® Kiosks to help Air China process passengers faster, while freeing up airport and airline staff to focus on other aspects of the passenger experience. They feature boarding-pass and bag-tag printers; passport and Chinese ID card readers; and large user-friendly screens. Uniquely, they support a wide range of travel documents including those of Hong Kong/Macau and Taiwan residents traveling to mainland China, as well as ex-pats who reside in China permanently.

SITA/India

SITA continues to play a vital role in supporting the rapid growth of India’s air transport industry, providing key technology solutions to one of the country’s newest airports. The Multi-modal International Cargo Hub and Airport at Nagpur (MIHAN) has turned to SITA to provide passenger processing solutions for check-in and boarding, as well as baggage tracking. Air passenger numbers in India have consistently seen double-digit growth over the past few years, significantly outperforming the global average. The country is on target to become the third-biggest aviation market by 2025. SITA has long supported the industry in India and MIHAN joins a vast footprint of airports and airlines across India using SITA technology.

As part of the new agreement, MIHAN is deploying SITA’s common-use technology, enabling airlines and their handling agents to access their IT applications in real-time on shared common-use equipment. SITA’s Common Use Terminal Equipment (CUTE) and Common Use Self Service (CUSS) allows any airline to use any agent desk, gate position or self-service kiosk for passenger check-in and bag drop.

The airport will also deploy SITA’s baggage tracking solution. Worldwide, bags get mishandled every day which causes disruption for passengers and costs the industry billions of dollars but by providing real-time information on baggage status, SITA BagManager will allow MIHAN to accurately track passengers’ bags and significantly reduce the likelihood of them being mishandled.

MIHAN is the biggest economic development project currently underway in India. The project aims to exploit the central location of Nagpur and convert the present airport into a major cargo hub with integrated road and rail connectivity. The airport is expected to accommodate up to 14 million passengers once completed in 2035.

SITA Passenger Services System

Jeju Air, South Korea’s first low cost carrier, has extended its partnership with SITA for Horizon® Passenger Services System (PSS) to support its business growth. The new multi-year deal, with global IT provider, SITA, includes key components, such as pricing, ancillary revenues, passenger preferences, e-commerce channels and local language services. The airline is also adding SITA’s Horizon® Business Intelligence which offers comprehensive data analysis to identify, evaluate and act on trends, challenges and opportunities.

Jeju Air began its operations in 2005 and SITA’s PSS has been an integral part of the airline’s operations from the start. Since then, Jeju Air has grown and continues to grow exponentially, and is using extensive PSS functionalities to support their sales and distribution strategies. SITA’s PSS is well positioned to serve Jeju Air’s passenger management services and operations and is future-proofed to support the airline for the coming years.

SITA Smart Path

With its leading Smart PathTM biometric solution for ID management now rolled out globally, air transport IT provider SITA is well poised to deliver a seamless, paperless travel experience for passengers across India. SITA has already shown the benefits of using biometric technology to automate passenger identity checks at airports across the world – from the USA to Australia – and is well positioned to help unlock the full benefits of seamless, biometric travel across India.

SITA is already successfully helping airports and airlines incorporate biometrics into their existing infrastructure and government systems. According to Biometrics for Better Travel: An ID Management Revolution, a SITA report published this week, airlines and airports are increasingly investing in various forms of biometric technology. Over the next three years, 63% of airports and 43% of airlines plan to invest in biometric ID management solutions.

In the USA, SITA is using facial biometrics to help passengers flying with British Airways from Orlando International Airport (MCO) to London Gatwick to quickly board where all that is needed is a photo – no passport, no boarding card. The system integrates the US Customs and Border Protection’s (CBP’s) and airline’s IT systems to authorize boarding while completing necessary US exit checks in a single process. SITA is providing a similar solution to JetBlue at Boston’s Logan Airport.

At Australia’s Brisbane Airport, SITA has introduced its Smart Path™ technology which allows passengers to register their biometric details at a self-service kiosk at check-in and then, when ready to board, use an automated boarding gate to be verified using face recognition technology to access the aircraft. Aadhaar, India’s biometric identity system, has over one billion enrolled members. Indian passengers have shown greater willingness to use biometrics to speed up their journey through the airport. Research published in SITA’s 2017 Passenger IT Trends Survey showed that 70% of passengers in India said they would definitely use biometrics if given the option, removing the need to show a passport or boarding card at key points in the airport. This was well above the global average of 57%.

SITA BagManager

The Airports Authority of India (AAI), which manages 126 airports across India, has expanded SITA’s baggage management solution to 15 airports. SITA’s BagManager will provide the airports with real-time information on the status of passengers’ baggage, significantly reducing the chances of baggage mishandling. This follows the implementation of SITA’s BagManager at Kolkata and Chennai Airports in 2015 and is in line with the AAI’s vision of rolling out standard airport infrastructure across all their airports to drive greater efficiency across the airport network. The implementation of SITA’s baggage solution will also help AAI’s customer airlines progress towards complying with IATA Resolution 753 by tracking bags across key points in the journey.

The 15 airports are Trivandrum, Calicut, Mangalore, Tirupati, Chennai, Madurai, Kolkatta, Goa, Lucknow, Jaipur, Amritsar, Leh, Chandigarh, Trichy and Ahmedabad.

Service Provider of the Year

SITA has been named Service Provider of the Year in the prestigious annual Air Transport Awards held in Dubai. The winners are voted for by the readers of Air Transport News and a jury of international aviation experts, chaired by Henrik Hololei, Director-General for Mobility and Transport at the European Commission. The Service Provider of the Year award was given to SITA in recognition of its role in providing IT and communication solutions globally to the air transport industry. SITA’s unique role as the community provider – being owned by the industry – means it has an unprecedented understanding of the industry’s requirements, combined with dedicated teams around the world which deliver services needed to keep people flying. Barbara Dalibard, CEO, SITA said: “Being named as Service Provider of the Year at the 2018 Air Transport Awards is a significant achievement and a strong validation of our unwavering collaboration and contribution to the air transport community. To be selected by our industry peers for this award is testament that our continued focus on delivering real value to the community is both justified and valued by the industry. In recent months, SITA has taken the lead in the development of biometric solutions. This has included innovation solutions for airlines and airports as well as looking to the future uses of biometrics as the technology develops. A key innovation is SITA’s Smart PathTM solution which allows passengers to use their biometric identity every step of the way.

The Air Transport Industry Awards were presented at a ceremony at the Burj al Arab hotel in Dubai.


OTHER NEWS

  • Want to see how to move a B-52 jet bomber … on the ground (Part 1)?
  • Heard about DoNotPay? They call it “automatic flight and hotel protection.” Now, the service has been updated with the ability to help customers get on the cheapest flight to their destination. Once booked, the app will check prices across the Internet (we hear 17,000 times a day!) And yes, it is legal! They say: “Flight and hotel prices change all the time. DoNotPay finds travel confirmations from past bookings in your inbox. When the price drops, our robot lawyer will find a legal loophole to negotiate a cheaper price or rebook you.” Check it out: DoNotPay
  • Atlanta Airport Wi-Fi has been turned off (as of 3/26/18) because of the SamSam ransomware hack. Noted CSO: “As for human resources, applications for new employment had been suspended; the Department of Corrections was manually processing inmates; and public Wi-Fi via the Department of Aviation had been “disabled out of an abundance of caution.” In other words, even if people were not from Atlanta, they could have felt the sting of the attack, as Hartsfield-Jackson Atlanta International Airport was noted as being the “world’s busiest airport.” Aviation related computer attacks, especially airports, are getting worse
  • Of course light can be used in connectivity, and it might not be a signal source of aircraft interference data – Technology – pureLiFi

South Korea’s first low cost carrier to continue using flexible PSS as it grows business

Jeju Island, South Korea | March 22, 2018– Jeju Air, South Korea’s first low cost carrier, has extended its partnership with SITA for Horizon® Passenger Services System (PSS) to support its business growth. The new multi-year deal, with global IT provider, SITA, includes key components, such as pricing, ancillary revenues, passenger preferences, e-commerce channels and local language services. The airline is also adding SITA’s Horizon® Business Intelligence which offers comprehensive data analysis to identify, evaluate and act on trends, challenges and opportunities.

Jeju Air began its operations in 2005 and SITA’s PSS has been an integral part of the airline’s operations from the start. Since then, Jeju Air has grown and continues to grow exponentially, and is using extensive PSS functionalities to support their sales and distribution strategies. SITA’s PSS is well positioned to serve Jeju Air’s passenger management services and operations and is future-proofed to support the airline for the coming years.

Seok-Joo Lee, CEO, Jeju Air said: “Renewing with SITA is good for our business because Horizon PSS provides us with a flexible and value-based passenger services system. I have no doubt that it will continue to allow us to expand internationally while remaining aligned to our core values, because it is an agile solution that fits our business model well.

“The new advanced business intelligence services will help us find new opportunities to improve the passenger experience, while making intelligent decisions on strategic and operational issues. On top of that, the strong working relationship and support from the SITA local team is very much appreciated.”

Jeju Air has a fleet of more than 30 Boeing 737-800s, with plans to expand to 50 over the next two years as demand for low cost travel increases, both within South Korea and across the region. As the airline grows, its IT infrastructure will also need to expand to ensure it continues to be efficient and cost-effective.

Sumesh Patel, SITA President, Asia Pacific, said: “We are very pleased to be supporting Jeju Air as it grows and that’s a role we’ll continue playing. As well as the Horizon PSS functionality that we’re already providing, the Horizon Business Intelligence will enable the airline to unlock the value of its data. Looking ahead, we can also add further modules, such as self-service applications, social media connectivity and other upgrades. In this way Jeju Air can be confident that we will support their evolving business needs.”

Leveraging India’s Aadhaar system will create the world’s most efficient travel system

Air Transport IT Summit, Jaipur, India | March 22, 2018– With its leading Smart PathTM biometric solution for ID management now rolled out globally, air transport IT provider SITA is well poised to deliver a seamless, paperless travel experience for passengers across India.

SITA has already shown the benefits of using biometric technology to automate passenger identity checks at airports across the world – from the USA to Australia – and is well positioned to help unlock the full benefits of seamless, biometric travel across India.

Maneesh Jaikrishna, SITA Vice President Indian Subcontinent, Eastern & Southern Africa, speaking at the Air Transport IT Summit in Jaipur, said: “Leveraging India’s national Aadhaar biometric identity system – one of the biggest in the world – together with our proven common-use and Smart PathTM technology, SITA will be able to deliver a seamless biometric experience across all airlines and airports – both domestic and international – in India. This would allow passengers to use their biometric identity no matter where they travel.”

SITA is already successfully helping airports and airlines incorporate biometrics into their existing infrastructure and government systems. According to Biometrics for Better Travel: An ID Management Revolution, a SITA report published this week, airlines and airports are increasingly investing in various forms of biometric technology. Over the next three years, 63% of airports and 43% of airlines plan to invest in biometric ID management solutions.

In the USA, SITA is using facial biometrics to help passengers flying with British Airways from Orlando International Airport (MCO) to London Gatwick to quickly board where all that is needed is a photo – no passport, no boarding card. The system integrates the US Customs and Border Protection’s (CBP’s) and airline’s IT systems to authorize boarding while completing necessary US exit checks in a single process. SITA is providing a similar solution to JetBlue at Boston’s Logan Airport.

At Australia’s Brisbane Airport, SITA has introduced its Smart Path™ technology which allows passengers to register their biometric details at a self-service kiosk at check-in and then, when ready to board, use an automated boarding gate to be verified using face recognition technology to access the aircraft.

SITA’s vision for the future strongly supports India’s Ministry of Civil Aviation’s decision to work with the air transport industry to create a “digitally unified flying experience”. Citizens’ national biometric identification cards and foreigner’s passports could be linked with the databases of airlines, airports and other stakeholders to deliver a seamless, secure travel experience at every step in the journey.

Hani El-Assaad, SITA President, Middle East, India and Africa, said: “In many respects, India is leading the way with the use of biometrics in all walks of life. We feel this presents an opportunity for the Government of India to work with the air transport industry and lead the way to drive new efficiencies in passenger processing and establish India as the world’s most efficient travel system.”

Aadhaar, India’s biometric identity system, has over one billion enrolled members. Indian passengers have shown greater willingness to use biometrics to speed up their journey through the airport. Research published in SITA’s  2017 Passenger IT Trends Survey showed that 70% of passengers in India said they would definitely use biometrics if given the option, removing the need to show a passport or boarding card at key points in the airport. This was well above the global average of 57%.

Maneesh Jaikrishna, said: “Many travelers are comfortable with the use of biometrics and see the benefits of using them throughout their journey. This aligns perfectly with the need to find more efficient ways to manage rising passenger numbers. There is little doubt that this technology is the key to resolving India’s constraints on airport infrastructure.”

India is expected to see passenger numbers grow by 337 million over the next 20 years to 2036, more than tripling from the 141 million passengers in 2016, according to IATA’s 20-year Air Passenger Forecast.

Airports Authority of India to use SITA BagManager to improve baggage handling at airports

Air Transport IT Summit, Jaipur, India | March 22, 2018– The Airports Authority of India (AAI), which manages 126 airports across India, has expanded SITA’s baggage management solution to 15 airports. SITA’s BagManager will provide the airports with real-time information on the status of passengers’ baggage, significantly reducing the chances of baggage mishandling.

This follows the implementation of SITA’s BagManager at Kolkata and Chennai Airports in 2015 and is in line with the AAI’s vision of rolling out standard airport infrastructure across all their airports to drive greater efficiency across the airport network. The implementation of SITA’s baggage solution will also help AAI’s customer airlines progress towards complying with IATA Resolution 753 by tracking bags across key points in the journey.

The 15 airports are Trivandrum, Calicut, Mangalore, Tirupati, Chennai, Madurai, Kolkatta, Goa, Lucknow, Jaipur, Amritsar, Leh, Chandigarh, Trichy and Ahmedabad.

As part of the expanded agreement, the AAI will also deploy SITA Airport Management Solution to two further airports – Goa and Lucknow airports – taking the total number of India airports using this technolgy to 12. SITA Airport Management Solution is a suite of integrated software applications designed to support and enhance airport operations from landside to airside, from landing to take off. With SITA Airport Management Solution, the airports will have access to real-time data to better anticipate, plan and control their operations.

Guruprasad Mohapatra, Chairman of Airports Authority of India, said: “As passenger traffic increases across India, we need to be smarter in the way we manage our airports and smart technology is the answer. SITA’s experience in India and its solutions make it possible to manage our network of airports in a more efficient and effective way, delivering a better service to our passengers while accommodating rapidly rising passenger numbers.”

The AAI continues to invest in new airport infrastructure and technology across India to meet growing passenger traffic. India is expected to become the third biggest passenger market by 2025 with more than 400 million passengers a year. This investment includes new development works at Lucknow, Deoghar, Rajkot and Allahabad airports.

Maneesh Jaikrishna, SITA Vice President Indian Subcontinent, Eastern & Southern Africa said: “India has long been an important market for SITA. With our sharpened focus on delivering solutions at the airport – including passenger processing and baggage management – we are able to support AAI with new technologies that make it easier to operate their airports and deliver a great passenger experience.”

MIHAN opts for SITA’s common-use and baggage solutions

2018 Air Transport IT Summit, Jaipur | 23 March 2018 —SITA continues to play a vital role in supporting the rapid growth of India’s air transport industry, providing key technology solutions to one of the country’s newest airports. The Multi-modal International Cargo Hub and Airport at Nagpur (MIHAN) has turned to SITA to provide passenger processing solutions for check-in and boarding, as well as baggage tracking.

Air passenger numbers in India have consistently seen double-digit growth over the past few years, significantly outperforming the global average. The country is on target to become the third-biggest aviation market by 2025. SITA has long supported the industry in India and MIHAN joins a vast footprint of airports and airlines across India using SITA technology.

As part of the new agreement, MIHAN is deploying SITA’s common-use technology, enabling airlines and their handling agents to access their IT applications in real-time on shared common-use equipment. SITA’s Common Use Terminal Equipment (CUTE) and Common Use Self Service (CUSS) allows any airline to use any agent desk, gate position or self-service kiosk for passenger check-in and bag drop.

The airport will also deploy SITA’s baggage tracking solution.  Worldwide, bags get mishandled every day which causes disruption for passengers and costs the industry billions of dollars but by providing real-time information on baggage status, SITABagManager will allow MIHAN to accurately track passengers’ bags and significantly reduce the likelihood of them being mishandled.

V.S Mulekar, Senior Airport Director, MIHAN Airport, said: “MIHAN is the single biggest publicly-funded development project in India. It is essential we have the right technologies in place to make sure the airport’s operations are highly efficient from day one and that they are future-proofed for our growth. SITA’s technology has proven successful in other airports in India and across the world and I have no doubt it will ably support MIHAN’s requirements.”

MIHAN is the biggest economic development project currently underway in India. The project aims to exploit the central location of Nagpur and convert the present airport into a major cargo hub with integrated road and rail connectivity. The airport is expected to accommodate up to 14 million passengers once completed in 2035.

Maneesh Jaikrishna, SITA Vice President Indian Subcontinent, Eastern & Southern Africa, said: “SITA’s solutions will allow the airport to cater to increasing traffic without having to invest in building additional infrastructure. At the same time, they will be able to provide best-in-class facilities for airlines and passengers alike. This is part of our commitment to making India not only one of the biggest aviation markets, but increasingly more efficient and passenger friendly.”

 

SITA recognized for providing IT and communication solutions to the air transport industry at 2018 Air Transport Industry Awards

Dubai | March 26, 2018–SITA has been named Service Provider of the Year in the prestigious annual Air Transport Awards held in Dubai. The winners are voted for by the readers of Air Transport News and a jury of international aviation experts, chaired by Henrik Hololei, Director-General for Mobility and Transport at the European Commission.

The Service Provider of the Year award was given to SITA in recognition of its role in providing IT and communication solutions globally to the air transport industry. SITA’s unique role as the community provider – being owned by the industry – means it has an unprecedented understanding of the industry’s requirements, combined with dedicated teams around the world which deliver services needed to keep people flying.

Barbara Dalibard, CEO, SITA said: “Being named as Service Provider of the Year at the 2018 Air Transport Awards is a significant achievement and a strong validation of our unwavering collaboration and contribution to the air transport community. To be selected by our industry peers for this award is testament that our continued focus on delivering real value to the community is both justified and valued by the industry.”

Nearly every passenger flight in the world relies on SITA technology. SITA works with the industry to provide technology solutions that make a difference. It innovates collaboratively, while developing and managing solutions over the world’s most extensive network, one that forms the communication backbone of the global air transport industry.

In recent months, SITA has taken the lead in the development of biometric solutions. This has included innovation solutions for airlines and airports as well as looking to the future uses of biometrics as the technology develops. A key innovation is SITA’s Smart PathTM solution which allows passengers to use their biometric identity every step of the way.

The Air Transport Industry Awards were presented at a ceremony at the Burj al Arab hotel in Dubai.

Largest airport in China chooses SITA kiosks for Air China passengers

Beijing | March 27, 2018– Beijing Capital International Airport (BCIA), which handles more than 95 million passengers a year, has chosen air transport IT specialist, SITA, to provide technology to boost capacity. Asia’s busiest airport is using SITA’s self-service kiosks for passenger check-in services on all Air China domestic flights departing from Terminal 3. The new kiosks are designed to support the wide range of travel documents typically used by passengers on these flights.

BCIA will use up to 70 SITA AirportConnect® Kiosks to help Air China process passengers faster, while freeing up airport and airline staff to focus on other aspects of the passenger experience. They feature boarding-pass and bag-tag printers; passport and Chinese ID card readers; and large user-friendly screens. Uniquely, they support a wide range of travel documents including those of Hong Kong/Macau and Taiwan residents travelling to mainland China, as well as ex-pats who reside in China permanently.

Ms. Li Lei, Terminal Management Department, Beijing Capital International Airports, said: “SITA’s technology plays an integral role in helping us realize our ambitions to implement a truly end-to-end self-service experience for our passengers. The new self-service kiosks with the Chinese card reader functionality is a big bonus for Air China’s passengers. Flexible technologies like this help us transform and improve the passenger experience across the airport.”

With rising passenger numbers, BCIA continuously looks to technology to maximize efficiencies. The development of end-to-end self-service has a particularly important role to play.

May Zhou, VP, and General Manager of SITA China, said: “We’ve had a strong relationship with both Beijing Capital International Airport and Air China for a long time now. It’s great to see SITA being recognized for its high quality daily operations and maintenance at the airport. These self-service kiosks will drive efficiencies at the airport and together they will process close to 20,000 passengers per day. Saving passengers’ time is a win-win for everyone.”

The self-service kiosks make use of the existing CUTE platform SITA has deployed at BCIA, making the implementation process labor- and time-efficient. Although primarily for use by Air China, the kiosks can also be used by other domestic airlines that use Air China ground handling solutions.

New York | February 12, 2018– SITA has won the respected Aviation Technology Achievement at Air Transport World’s 2018 Annual Airline Industry Achievement Awards. The award was given for SITA’s work with JetBlue and the US Customs and Border Protection (CBP) to deliver a new secure, paperless and deviceless self-boarding process, using biometric technology.

This was the world’s first biometric boarding system using just a facial scan to board passengers while also completing the US customs and border exit checks. Working with JetBlue and the CBP, at Boston’s Logan International Airport, SITA demonstrated that biometric technology can reduce friction points in the airport experience including at boarding, where integrating checks with government systems is one of the hardest challenges to solve. The technology eliminates any boarding pass scanning and passport checks. Passengers just need to simply look into the camera for a quick photo and they are on their way. The integration of the airline and government systems by SITA showed how passengers can enjoy a seamless experience, while demonstrating how airlines and government border agencies can work together to enhance security.

Barbara Dalibard, CEO of SITA, said: “Our vision is to make air travel easy, for airlines, airports and, ultimately, for passengers.  Integrating biometrics with the industry’s existing infrastructure, IT systems and processes, along with multiple security and border control systems, can be complex but it delivers a remarkably simple solution. Our work with JetBlue and the US CBP shows how SITA delivers secure and seamless travel to the industry today.

“The ATW Airline Industry Achievement Awards recognize excellence in the air transport industry, looking in particular at outstanding performance, innovation, and superior service. I am very proud that the innovative work of the SITA team has won this award and would like to thank our partners, in particular JetBlue, for recognizing our expertise to develop this technology for them.”

The ATW Awards will be presented at The Mansion House in Dublin, Ireland on 27 March 2018.

Wireless connectivity at the gate will allow the aircraft to connect to vital aircraft, airline systems

Port Louis | February 8, 2018– SITA is providing wireless connectivity on the ground to Air Mauritius’ new fleet of Airbus A350 aircraft, keeping the new-generation aircraft connected to the vital back-end systems no matter where they fly.

In October 2017, Air Mauritius introduced the first two new-generation Airbus A350 aircraft with a further four expected to join the fleet over the next few years. The Airbus A350 is one of the most advanced aircraft flying today. It brings with it a unique complexity with large data exchange in its own unique protocol – Media Independent Aircraft Messaging (MIAM). This is designed to exchange large amounts of data between the aircraft and ground systems using multiple communication channels.

SITAONAIR – SITA’s sister company focused on connected aircraft – has developed a solution to understand this complex MIAM communication and simplify integration into airline systems and processes. Additionally, Air Mauritius wanted this exchange over Inmarsat SwiftBroadband (SBB). This required SITAONAIR to work closely with all stakeholders, including Airbus and IBM, to ensure the successful launch of A350 operations and in the process, hosting the entire service in the SITA ATI Cloud.

At the gate, SITA’s wireless connectivity allows the airline to quickly and securely exchange vital aircraft information generated during flight with both the airline’s own systems as well as with Airbus and IBM. At the same time key information ahead of the next flight can be uploaded, including passenger and flight information.

This connectivity allows for rapid exchange of aircraft information which will help Air Mauritius speed up aircraft turnaround times while ensuring seamless management of the aircraft’s systems by ensuring complete connectivity globally.

Donald Li Ying, Vice President – Information Systems at Air Mauritius, said: “As Air Mauritius begins to introduce a new-generation of connected aircraft such as the Airbus A350, it is vital that we have a partner that can support the transfer of data both in the air and on the ground. This is vital to leverage the full benefit that connected aircraft can bring to the airline and our passengers.”

Maneesh Jaikrishna, SITA Vice President Indian Subcontinent, Eastern & Southern Africa said: “The continued growth in connected aircraft such at the Airbus A350 is opening new possibilities to enhance the passenger experience on board as well drive new efficiencies in how these aircraft are managed.”

“These new aircraft have become flying data centers which rely on world-class connectivity in order to exchange information on everything from engine data, passenger requirements to updates at the destination. This requires reliable, fast connectivity no matter where the aircraft finds itself. At SITA we are working with airlines globally to support that connectivity and ensure that the full benefits of connected aircraft can be unlocked.”

A total of 30% of airlines are already operating connected aircraft within their fleet and 73% of airlines will either operate or have taken delivery of connected aircraft in the next three years, according to SITA Air Transport IT Insights 2017.

Air transport IT specialist names top global executive to drive organization in the Americas

Atlanta, Georgia | January 18, 2018–SITA, the global provider of IT and communications to the air transport industry, has announced the appointment of Diana Einterz as SITA President, Americas. She will be responsible for developing and driving the strategic direction for SITA in the region leading SITA’s team that manages the delivery of solutions to hundreds of airlines, airports and governments across the Americas.

A highly experienced global leader, Diana comes to SITA from Orange Business Services (OBS), a key SITA partner, where she was Executive Vice President of the French Major Clients Division. While there, she held a series of global leadership roles during her 11-year career, including Senior Vice President for the Americas region.  Diana also spent seven years with Equant where she led customer services, field operations and integration services. Prior to Equant, Diana served in a variety of executive posts for AT&T.

Barbara Dalibard, SITA, CEO, said: “Technology is transforming the air transport industry and SITA is partnering with airlines, airports and governments across the Americas during this transformation. Diana’s depth of experience delivering technology and network solutions to support businesses as they evolve and meet competitive challenges will be instrumental in this role. She will lead our team in the Americas as we continue to drive greater efficiencies and create a more seamless passenger experience for our customers throughout the region.”

Diana was born and raised in the United States. She expanded her international leadership journey when she attended McGill University in Montreal, Canada where she completed her studies in Mathematics and Computer Science. She will be based at SITA’s Americas’ headquarters in Atlanta, USA

SITA’s BagJourney will provide accurate real-time information on each and every bag

Moscow, Russia | December 21, 2017– Aeroflot has become the first airline in Russia to provide real-time location information for all the baggage it handles, choosing  SITA, the global IT provider, to deliver an end-to-end baggage tracking solution using its BagJourney system.

BagJourney allows Aeroflot to accurately track passengers’ bags at key points along their journey, including at check-in, loading onto the aircraft, transfer and arrival at the destination airport. BagJourney provides a precise picture of a bag’s location. It uses baggage data from 400-plus airports and 500 airlines that passes through SITA’s global, fully-managed baggage message and distribution service, BagMessage.  This makes it possible for the airline to keep passengers informed about the status of their baggage or to quickly trace a bag if it does go missing. Aeroflot’s employees will also be able to provide customers with complete information on their baggage.

Kirill Bogdanov, Deputy CEO for IT at Aeroflot, said: “Baggage tracking is just the latest example of how Aeroflot is focusing on technology innovations that improve the customer experience. We recognize that baggage is such an important area for passengers, and through this solution we will be able to provide them with more certainty on where their bags are at every step of the journey.”

Dmitry Krasnov, SITA VP Russia and CIS, said: “Aeroflot has a great track record of embracing technology to enhance the passenger experience. With SITA’s BagJourney, the airline can permanently track bags, reducing the likelihood of a bag being mishandled in the first place. This will have a tremendously positive impact for passengers while making the airline’s baggage operation far more efficient and significantly reducing the number of mishandled bags.”

According to SITA’s 2017 Baggage Report, the rate of mishandled bags in 2016 was at a record-low of 5.73 bags per thousand passengers, down from a peak of 18.88 bags per thousand passengers in 2007. This improvement has been directly attributed to the use of technology to more efficiently and accurately manage baggage. The rate is set to improve even further thanks to the International Air Transport Association’s (IATA) Resolution 753’s requirement for comprehensive baggage tracking which comes into effect in June 2018.

SITA’s BagJourney can become the core platform of a ready-to-go solution for airlines looking for a cost-effective way of providing the tracking data to their passengers or fulfilling IATA Resolution 753.

December 5, 2017–Further enhancing aviation safety and efficiency in Brazil’s airspace, air navigation service provider, the Department of Airspace Control (DECEA), is working with SITAONAIR to expand ATS datalink services for main airports in Rio de Janeiro and São Paulo.

Following previous successful datalink installations, DECEA is expanding ATS datalink services for departure clearance (DCL) and digital ATIS (d-ATIS) for control towers at both Santos Dumont and Campinas airports.

The announcement marks an important step in the country’s role as the regional datalink pioneer, and will play a central role in the wider transformation and modernization program currently taking place across Brazilian airspace and airport infrastructure.

The latest upgrade program follows SITAONAIR’s successful introduction of datalink technology across 23 Brazilian airports in preparation for the World Cup and the Rio Olympics. Since then, Brazilian airlines such as TAM, GOL and Azul are leading the way, representing nearly 91% of total generated traffic. In total, more than 3.5 million d-ATIS and DCL messages are transmitted every year.

Brig. Luis Ricardo Nascimento, Head of Operations at DECEA says: “Following the major success of our existing airport datalink services, we are pleased to be working with SITAONAIR again to further expand services to important regional and international aviation hubs at Santos Dumont and Campinas airports.

“Our relationship with SITA, and now SITAONAIR, stretches back to the deployment of an ACARS VHF system in 1985, and we are very happy to continue making use of SITAONAIR’s vast aviation experience today.

“The latest expansion of ATS datalink services with SITAONAIR underlines both the strength of our relationship and our commitment to make flying in Brazil even safer, more reliable and more efficient.”

François Bardin, Director Air Traffic Solutions at SITAONAIR, added: “SITAONAIR is delighted to work with DECEA as it continues its transformation program, and we hope that this will encourage other ANSPs in the region to adopt a similar strategy.

“As well as the benefits to DECEA itself, the latest announcement marks another important step in the region’s connected aircraft revolution, allowing airlines and passengers in Brazil an even greater level of safety and efficiency.

“By improving the accuracy of their communications and allowing information to be transmitted at any stage of the flight, workloads for both air traffic controllers and pilots will be reduced – ultimately delivering an improved service for the ever-increasing volume of passengers in the region.”

To find out about SITAONAIR’s connected aircraft portfolio, visit www.sitaonair.aero, speak to your local SITAONAIR contact or submit an enquiry form online.

Russian airline chooses several products from Lufthansa Systems to optimize its flight operations and navigation

Raunheim | November 29, 2017– Lufthansa Systems today announced that Russian airline Ural Airlines will optimize its flight operations and navigation processes using several IT solutions from Lufthansa Systems. The two companies recently signed a long-term contract to this effect. Ural Airlines has opted for NetLine products for schedule management (NetLine/Sched), crew management (NetLine/Crew) and flight operations control (NetLine/Ops ++). Additionally, the carrier will plan its flight operations with the Lido/Flight 4D flight planning solution.

“Although this is our first cooperation with Lufthansa Systems, we already have a long and good relationship with Lufthansa Technik and Lufthansa Consulting. We therefore have great confidence in the Lufthansa Group and we look forward to our new IT project,” said Sergei Skuratov, General Director at Ural Airlines. “We believe that we can further optimize our flight operations with these NetLine and Lido products.”

NetLine/Sched covers all processes for medium- to short-term flight scheduling.NetLine/Ops ++ monitors Ural Airlines’ flight operations. With this solution, the airline can avoid and manage disruptions and significantly reduce delay costs. NetLine/Crew supports Ural Airlines in the full crew management process from planning to crew assignment and tracking. The NetLine products are fully integrated, which allows close synchronization between scheduling and crew planning, as well as flight operations and crew tracking. Using the NetLine products will enable Ural Airlines to schedule flights more precisely, deploy crews more efficiently, respond more quickly to irregularities and thus improve on-time performance and lower costs.

Lido/Flight 4D calculates the most suitable route for each flight based on all flight-related data, weather conditions and the current airspace situation including any restrictions. It enables Ural Airlines to optimize its route planning in terms of flying time, costs and fuel consumption.

“We are very happy to welcome Ural Airlines as our new customer. After implementing the new IT solutions, Ural Airlines will benefit from greater efficiency and lower costs,” said Genaro Zarazua, VP Sales EMEA. “With the different solutions in use, they will also benefit from the integration between Lido/Flight 4D and the NetLine suite so that everyone involved in flight operations has the same information at hand.”

Ural Airlines is one of the largest dynamically developing airlines and takes the 4th place in the rating of Russian air carriers. The geography of flights contains more than 250 destinations. Today the carrier operates 43 aircraft of Airbus families (23 A320, 13 A321 and 7 A319).

Travelers expect mobile services and biometrics to speed up their journey 

Mumbai | November 23, 2017–As passengers in India become more familiar with the use of technology – particularly mobile – they expect to use it more on their airline journey. This is according to the 2017 SITA Passenger IT Trends Survey, a global survey released by IT provider SITA and co-sponsored by Air Transport World.

While the use of technology among Indian airline passengers remains high at check-in (87%) and booking (52%), 2017 saw tremendous growth in usage at other points in the journey. The research showed while adoption remains low, self-bag drop usage climbed to 21% from 12% in 2016.

Passengers are also demanding new mobile services with 83% saying that they would definitely use flight updates on their mobile. And they would use their mobile for baggage services too: 82% would report mishandled bags and 79% would track their bags in real-time. This comes as no surprise with more than one billion Indians using at least one mobile device in 2016 of which 300 million are using a smart device[1].

Maneesh Jaikrishna, SITA Vice President Indian Subcontinent, Eastern & Southern Africa said: “In India, travelers are increasingly demanding the use of self-service and mobile technology in the airport to speed up their journey. This expectation, in many cases, is running ahead of availability in Indian airports today.”

The research shows 54% of passengers would rather opt to use self-bag drop than go to an airline check-in counter, compared to 33% globally and well ahead of current usage.

Jaikrishna said: “This is good news for the industry as it provides airports and airlines the opportunity to fully benefit from technology to speed up the journey and drive operational efficiencies, helping them meet the demands of rapidly growing passenger numbers across the country.”

India is expected to see passenger numbers grow by 337 million over the next 20 years to 2036, more than tripling from the 141 million passengers in 2016.2

Another area that is gaining the attention of passengers is the use of biometrics. India’s national biometric identity system is the largest in the world with over one billion enrolled members and Indian passengers have shown greater willingness to use biometrics to speed up their journey through the airport. In 2017, 70% of passengers in India said they would definitely use biometrics if given the option, removing the need to show a passport or boarding card at key points in the airport. This was well above the global average of 57%.

India’s Ministry of Civil Aviation is working with the air transport industry to create a “digitally unified flying experience” where citizens’ national biometric identification cards and foreigner’s passports are optionally linked with the databases of airlines, airports and other stakeholders to deliver a seamless, paperless travel experience at every step in the journey.

Jaikrishna said: “Many travelers are comfortable with the use of biometrics and see the benefits of using them on their travels. This aligns perfectly with the need to find more efficient ways to manage rising passenger numbers with current resources. There is little doubt that technology is the key to resolving India’s constraints on airport infrastructure.”

The survey was conducted across seven Indian airports, representing 71% of passengers in the country.

Argentina | November 21, 2017–Aerolineas Argentinas (AR) has become Latin America’s first airline to digitally empower its cabin crews to take the inflight passenger service to the next level with SITAONAIR’s CrewTab.

CrewTab digitally transforms cabin crews’ pre-, in-, and post-flight activities and workflows by providing crew members with a complete, user-friendly mobile and tablet application interface.

Through this, they can access key passenger profile details, spanning everything from special meal requests, to connecting flights.

By replacing paper-based processes with SITAONAIR’s interactive CrewTab dashboard, AR international crews can also access and update the airline’s integrated back-end processes and information.

In addition, CrewTab acts as a platform enabling AR flight pursers and cabin crew to streamline advisory, documenting and reporting processes.

Now armed with this data at the touch of a button, AR crews can deliver a more personalized, proactive and responsive service for airline customers on flights to Latin America, the US, Spain and Italy.

Argentina’s flag carrier joins Virgin Australia and Philippine Airlines, among others, in harnessing this intuitive solution to advance their passenger experience offer.

Ricardo Lehmacher, Airport Manager of Aerolineas Argentinas, says: “SITAONAIR’s CrewTab delivers real-time information to our cabin crews’ fingertips, empowering us to advance our pre-flight preparations, onboard operations, and post-flight debrief reporting.

“With this rich, connected information, our cabin crews can perform at the highest level to deliver on our passengers’ expectations.”

Carlos Vianna, SITAONAIR’s Head of Business Development, Latin America, says: “We are very proud to count Aerolineas Argentinas among our most recent adopters of SITAONAIR’s intuitive CrewTab solution, and our first in the region.

“This invaluable application supports cabin crews to deliver their best connected service in more ways than one. That’s everything from CrewTab’s capacity to integrate within airlines’ existing IT systems and Customer Relationship Management (CRM), to linking cabin crews with passenger’s latest onboard preferences, such as duty-free shopping, snacking, and service style. CrewTab digitizes cabin crews to set themselves apart from the competition by delivering the more streamlined and personalized service that passengers crave.”

For more information about CrewTab and to discover the full SITAONAIR product and service range, visit www.sitaonair.aero.

United Arab Emirates | November 14, 2017–

SITAONAIR and Emirates have extended their partnership to deliver passenger connectivity solutions across its fleet of A380 and B777 aircraft for a further four years.

The news follows the recent rollout of personalized inflight connectivity for members of the airline’s loyalty program, Emirates Skywards, through SITAONAIR’s onboard Wi-Fi hub, Internet ONAIR. The project was recently awarded the Best Personalization Innovation award at the 2017 APEX EXPO in September.

The extended deal, covering 279 aircraft, underlines Emirates’ continued focus on passenger connectivity excellence by providing harmonized and seamless inflight Internet access to passengers around the globe. The new contract covers Mobile ONAIR and Internet ONAIR on all A380 aircraft, and Internet ONAIR on the B777 fleet.

SITAONAIR’s open platforms approach – launched through its hot topic white paper at last year’s APEX EXPO – delivers a consistent user experience across the various satellite connections and pre-existing onboard technologies present across the Emirates fleet, unconstrained by hardware suppliers’ refresh cycles.

David Lavorel, CEO of SITAONAIR, said: “We are extremely proud to expand the relationship with our long-standing airline customer, Emirates. We have worked closely with Emirates over the years to achieve their connected aircraft vision, and look forward to continually driving cabin connectivity innovation for the benefit of Emirates passengers.”

Emirates is the world’s largest A380 operator, with 100 A380 aircraft in its fleet all equipped with SITAONAIR cabin connectivity.

To find out more about SITAONAIR’s full inflight connectivity portfolio and open platforms vision, visit www.sitaonair.aero, speak to your local SITAONAIR contact, or submit an enquiry form.

November 14, 2017–

International carrier Malindo Air, CAPA 2016 Asia Pacific Regional Airline of the Year, is the latest airline taking strides to digitally transform its cockpit with SITAONAIR.

The partnership will see Malindo Air benefit from SITAONAIR’s position as a leading pilot and flight operations digital transformation specialist and solution integrator, helping enable digitized cockpit operations.

Pilots across Malindo Air’s full fleet of 737s will be equipped with SITAONAIR’s complete Electronic Flight Bag (EFB) solution by the end of 2017, replacing their existing paper-based processes. The addition of the EFB solution will compliment the AIRCOM® FlightPlanner and Datalink Services already equipped across the Malindo Air fleet.

SITAONAIR’s bespoke EFB solution for the airline’s full fleet of 32 aircraft, involves activating the leading iPad-based Aviobook EFB within SITAONAIR’s secure ATI Cloud-hosted ground server, automatically distributing operational data to the pilots’ tablet. To date, all 32 aircraft cockpits are on track to activate the new EFB solution by year end, a timely delivery that will smoothly introduce new ways of working for pilots, particularly in their interactions with dispatchers.

Chandran Rama Muthy, CEO of Malindo Air, says: “Digitizing our work flows and processes to enhance our flight operations is a core part of our airline’s vision. We embraced technology to keep up with our fast growing business. This solution will help our pilots with better efficiency and accuracy. We, and our pilots, are very pleased with how the implementation of EFB by SITAONAIR is taking shape.”

Katrina Korzenowski, Vice President for Asia-Pacific at SITAONAIR, says: “SITAONAIR is proud to support Malindo Air in realizing its ambitions for the digital advancement of the cockpit. Embracing our complete, digitally-integrated EFB solution, supported by the ground-based SITAONAIR AIRCOM® ServerPlatform, means pilots no longer have to grapple with excessive loads of paper documents, binders and forms.”

“Being able to access all the vital information they need for a smooth flight, in digitized formats available at their fingertips, is a real advancement for pilots, enabling them to focus on the flight, confident they have the latest, connected information from a wealth of integrated modules including OFP, Weather and NOTAMs from SITAONAIR’s FlightPlanner System.”

To find out more about SITAONAIR’s connected aircraft solutions portfolio for the cockpit and airline operations, visit www.sitaonair.aero, speak to your local SITAONAIR contact or submit an enquiry form.

Air Senegal becomes the newest airline to use SITA’s Horizon

Kigali | November 13, 2017–Air Senegal SA has become the latest airline in Africa to introduce SITA’s passenger services system (PSS) to manage every aspect of their operation – from reservations and pricing to ticketing and departure control.
The airline is one of a growing number of carriers on the continent that have turned to SITA to provide technology solutions to better manage their passenger operations. Already 15 airlines and ground handlers in Africa use SITA’s Horizon® Passenger Management and Distribution solution while 100 airlines and ground handlers around the globe have used it to board more than 123 million passengers and check in 158 million travelers each year.

Horizon offers the most comprehensive, integrated range of passenger management services available today. Its infrastructure is built on a flexible platform of core systems required by every airline, allowing each carrier to customize the system to meet their specific business requirements and to accommodate future growth.

Air Senegal, the west African country’s new national airline, has turned to SITA to provide a full suite of services – including reservations, ticketing, airfare distribution and departure control – that will support the launch of the airline’s first flights later this year.

Philippe Bohn, CEO of Air Senegal, said: “We have an ambition to establish Air Senegal as a key carrier in West Africa and make our presence felt across the continent. In order to achieve this ambition, it is important that we have a passenger management system that takes care of every aspect of operating the airline and delivers a smooth experience for our passengers every step of the way. SITA is a key partner in providing this technology and we are in the process of implementing this solution ahead of our launch flights later this year.”

Hani El-Assaad, SITA President, Middle East, India & Africa, said: “The air transport industry in Africa is emerging as a major growth market in terms of passenger growth. Our presence and experience on the continent, together with the real business value offered by Horizon, has placed us in an ideal position to support both the continent’s emerging and established airlines, using a passenger management platform that can accommodate airlines of any size, fleet or operating model.”

SITA Lab publishes research findings

London | November 8, 2017– SITA Lab, the research team of the air transport industry’s IT provider SITA, today revealed the learnings from research it carried out with British Airways, Heathrow, Geneva Airport and Miami International Airport into ‘smart contracts’ residing on a blockchain.

Blockchain has been heralded as a transformational technology for many industries. While several use cases have been identified for the air transport industry, the opportunity of using ‘smart contracts’ for shared control of data by airlines and airports is one which promises real benefits. SITA Lab today issued FlightChain, a paper outlining the findings of its research conducted with its airline and airport partners.

The air transport industry is highly-connected and there is a need for ‘single source of truth’ for various data used by different stakeholders. Control of shared data is a key concern for all. Blockchain offers potential to share data in a controlled way. SITA recognizes, however, that there is a need for research so the industry can take the right approach, to ensure governance, standards, compliance, security and more.

This research project was initially established by SITA Lab with Heathrow Airport Holdings Limited (HAL) and International Airlines Group (IAG) with Geneva Airport and Miami International Airport participating. Called FlightChain, it was devised to investigate a single source of truth for flight data.  The “flight data problem” is a well-known issue in the industry – namely, there is no single source of the truth and the data that does exist, is not easily accessed by all parties.

While there are many cases of airlines and airports collaborating to share flight data, this data still resides in separate silos. When there are flight delays, this results in differences between passenger apps, airport FIDS, airline agents. FlightChain ensures all stakeholders have the same information.

Jim Peters, CTO, SITA, said: “Our FlightChain project has demonstrated that blockchain is a viable technology to provide a single source of truth for data for airlines and airports, specifically for real-time flight information. While there are other technologies available for sharing data, the use of blockchain, and smart contracts in particular, provides ‘shared control’ and improves the trustworthiness of the data. This research with our partners shows the potential of blockchain for sharing data across the air transport industry.”

FlightChain was established as a private permissioned blockchain (implemented on both Ethereum and Hyperledger-Fabric) that stores flight information on the blockchain, using a smart contract to arbitrate potentially conflicting data. British Airways, Geneva Airport, Heathrow and Miami International Airport provide flight data that is merged and stored on the blockchain. During this project more than two million flight changes were processed by the smart contract and stored on FlightChain.

Stuart Harwood, Heathrow Automation and Innovation, HAL, said: “Heathrow’s participation in FlightChain with SITA Lab has been very valuable. We are still early in the blockchain technology cycle and more research is required but FlightChain has shown the opportunities for shared control of data with our industry partners.”

Peters, added: “In a real-world network, it will be important to manage the changes to the smart contract as it affects all participants. Industry bodies such as ACI and IATA, working with SITA as the neutral IT provider to the air transport community, could be involved in the establishment of the contract. In fact, we can imagine a future where industry standards are written directly as smart contracts instead of published as PDF documents.”

Glenn Morgan, Head of Digital Business Transformation at International Airlines Group (IAG), said: “Now we’ve proven the technology, we are really excited by the opportunities that blockchain can create in the industry. We will work with IATA and ACI to ensure the best practices are in place.”

The research paper published today details key lessons learned regarding governance, smart contracts, system security and system performance, scalability and reliability. Along with a view on the use of public versus private blockchain networks for the air transport industry.

Download the full Report


Panasonic

Panasonic Avionics Corporation a world leader in Inflight Entertainment and Connectivity (IFEC), and Singapore Airlines, today introduced a series of eight new innovations in personalization with the launch of myKrisWorld – the airline’s newest inflight entertainment offering. Hideo Nakano, Chief Executive Officer for Panasonic Avionics Corp., said, “Panasonic Avionics and Singapore Airlines have always been at the forefront of IFEC innovation.  Whether it’s the shift to in-seat audio/video to video on demand, or the introduction of high-speed connectivity services to passengers, both companies have embraced technologies and services that have defined premium air travel. Today, we are proud to partner with Singapore Airlines to introduce the latest tectonic shift in our industry — personalization.”

Nakano continued, “Last year, we helped Singapore Airlines introduce their award-winning companion app. Today, we’re taking that personalized experience to even greater heights with a series of innovative features that include passenger log-in at their seat; playlist, bookmark, language preference storage and wallpaper customization between flights; customized and personalized entertainment spotlights; popular, trending and recommended content; and exclusive content based on frequent flier tier.”

myKrisWorld embraces Panasonic’s vision for IFEC, which centers around the concept of “the Internet of Me,” taking all of the things that people care about and bringing them together to deliver personalized and contextualized experiences.  Each of these features is made possible by Panasonic’s ability to deliver actionable analytics, where data is used to improve the quality of the passenger experience. With myKrisWorld, the experience starts before passengers board their flight. Passengers can use Singapore Airlines’ app or website to preview content and set up their customized playlist. Once onboard, they can either synchronize their mobile device or log in at their seat to access their pre-selected content.

Crowd-sourced data will offer up alternative titles that are popular. It can ask passengers if they want to finish the movie that they started on the previous flights. It can also make recommendations based on a passenger’s individual habits and what content is trending inflight at that moment in time. Nakano concluded, “What is truly exciting is that we were able to leverage Singapore Airlines’ previous investment in our eX3 system and introduce this new suite of personalized experiences. “By embracing the culture of mobile, we can increase the rate of evolution in the passenger experience, transforming what was once a passive entertainment system into another digital channel that airlines can leverage to better serve their customers.”


SmartSky

In conjunction with the rollout of its 4G LTE-based network, SmartSky Networks recently enabled multiple subject matter experts to experience, firsthand, the unmatched power of its patented inflight connectivity during flights on its Cessna Citation Excel in the skies above Las Vegas. A number of OEMs, MROs, potential partners and Early Bird customers attending the National Business Aviation Association’s Business Aviation Convention and Exhibition (NBAA-BACE) attempted to push the system to its limits, and in the process, learned that SmartSky 4G LTE is the only system capable of delivering multi-Gigabyte per hour data rates inflight, bi-directionally and with low latency, effectively redefining what it means to be able to stream, chat and text in real-time onboard a business jet. A comprehensive analysis of the data operations during the demonstration flights confirmed SmartSky 4G LTE’s unrivaled speed and capacity. Over three days, passengers on 12 flights experienced:

•    Multi-GB per hour actual data throughput consistently on each flight.

•    Actual peak speeds well in excess of 10 Mbps, with individually run speed tests showing high multi-Mbps bidirectional data rates, as well.

•    Average return link traffic representing nearly 25 percent of the data, with one flight pushing 46 percent of its data off the plane. No other inflight connectivity network supports these crucially needed ratios to run the popular applications customers expect to use. Without SmartSky 4G LTE’s return link and low latency, customers are limited to the few applications other networks support.

•    Average of more than 50 seamless beam handovers per flight, proving the most difficult engineering aspect of the system works, and demonstrating the system’s inherent scalability.

SmartSky demonstrated capabilities previously difficult or impossible to consistently achieve on either the incumbent’s ATG network or new satellite systems, such as conducting a live WebEx, or quickly sending large PowerPoint files, all while other onboard passengers were doing multiple streaming sessions. The innovative beamforming power of the network enables bi-directional live communications, at speeds that match Wi-Fi on the ground.

SmartSky’s 4G LTE nationwide network deployment involves many steps on the way to a transformative air-to-ground connectivity solution, including secure datacenters strategically located in California, Colorado and Virginia that are already operational. SmartSky is currently in manufacturing with its proprietary antennas and ground stations, deploying them nationwide on existing cell towers as the equipment rolls off the production lines. The company estimates initial nationwide coverage will be available in mid-2018, with Satcom Direct (SD) serving as its exclusive business aviation service provider.


Thales

Thales has supported an aviation cybersecurity effort with the Atlantic Council and here is what Alan Pellegrini note about the free report: “The launch of this report by the Atlantic Council marks an important step in creating awareness because it will help drive needed public dialogue on cybersecurity in aviation. Starting this dialogue to strengthen the community’s resilience in the face of new cyber realities is the reason Thales chose to underwrite this report which promises to create a foundation for how the community can come together to protect the traveling public. Anticipating, identifying, and mitigating cyberspace vulnerabilities in the aviation community is a significant challenge and one that must be confronted by every stakeholder—not just the largest or most visible.” ‎


digEcor

IFExpress got this news release in from digEcor: digEcor is very pleased to announce the appointment of Paul Margis as Non-Executive Chairman of digEcor’s Board of Directors. Paul is an industry heavyweight with a track record of spearheading the Airline Inflight Entertainment and Communications Industry. With over 30 years’ experience in the aviation industry including 15 patents relating to innovation across Inflight Entertainment hardware, software, communications and telecommunications pertaining to the commercial aircraft environment and other vehicles. This follows the recent appointment of Richard Denny as a Director in October. Mr. Margis’ career began at Hughes Aircraft and he subsequently joined Matsushita Avionics (now Panasonic Avionics Corporation) in 1992. He quickly rose to the top of Panasonic Avionics Corporation’s executive team in various roles, including: Field Applications Engineer, Director, General Manager and eventually, Vice President of Advanced Systems Engineering where he led the development of AVOD and the popular X Series systems. In 2000, Mr. Margis was promoted to Senior Vice President and Chief Technology Officer and in 2005, he took the helm as President and CEO. David Withers, Chief Executive comments “We are very excited to have Paul join digEcor. He is one of the founders of our industry and his experience and vision will be invaluable to us as we grow” Margis commented “I am excited and honored to be a part of digEcor. I look forward to working with David and the team as they develop innovative products to create a brilliant Passenger experience”. Editors Note: Richard Denny, communications guru has also joined the digEcor board – See the press release here.


Lufthansa Systems

Cockpit Innovation, the high-tech investment arm of EL AL Israel Airlines, and Lufthansa Systems announced the formation of a unique strategic partnership in the realm of aviation and travel entrepreneurship. Under the new partnership, Lufthansa Systems will support with identifying and cultivating breakthrough startup technologies. Furthermore the company will play a major role in the process of locating and selecting startups to cooperate with Cockpit, by sending experts from the company to work with the startups on relevant developments.

Lufthansa Systems’ goal is to partner with promising startups in the aviation and travel industry through the Cockpit Fund activities and then connect the entrepreneurs and their innovative technologies with the industry’s leading airlines. Cockpit has invested so far in seven companies from a variety of fields such as AI, Big Data, communications and fintech (financial technology) that create new, high-quality value for customers and enhance the efficiency of airlines and other sectors in the industry. Among the portfolio are 30secondstofly, Routier and Bidflyer.  Cockpit is the first industry venture fund with the mission to seek out, support and invest in entrepreneurs with disruptive technologies in digital travel, aviation and aerospace. As a global player, Cockpit Innovation serves as a bridge between the startup community and leading players of the air-travel industry, all over the world. As part of the EL AL Group, Cockpit is committed to ventures re-inventing air travel through innovation. By creating unique international channels for entrepreneurs, Cockpit startups get a first class opportunity to pilot ideas, and a chance to introduce products to Cockpit’s stakeholders and partners around the world. Cockpit’s portfolio companies receive a real opportunity for a first enterprise client, resources and strong international network, supporting startups all the way toward global deployment of their innovative ventures.


IMMFLY

As a setup, please note that Immfly is an inflight entertainment and services platform that passengers can access on board via their PEDs. The service enhances the onboard digital experience through a wireless network and offers airlines the fastest and most efficient content syncro in Europe  – there, that was not difficult! They say in their latest new release: Immfly welcomes major brands such as Rakuten, U-talk, American Express, Mondelez and Vodafone to sponsor its In-flight Entertainment System (IFE) onboard. The digital platform enables passengers to use their own devices (phones, tablets and PCS) to access entertainment, travel guides and to book activities while flying. The campaigns can be either online or offline, thereby ranging from channel sponsorship, branded content, to more sophisticated branding actions such as sampling or onboard events. IFE Wireless Solutions are flourishing, and so is Immfly’s advertising inventory.

Immfly, already a leading provider of in-flight sales and communications services in Europe,expects to reach 200 million connected passengers by 2019 following its partnerships with airlines which include carriers such as Iberia Express, Volotea, XL Airways and now easyJet.

They note: The leading European low-cost airline has chosen Immfly as a strategic partner to launch their new innovative wireless in-flight entertainment service, “Air Time”. This is a unique opportunity for brands to exhibit its value and promote themselves with Immfly at 30.000 feet.Here is more: Immfly’s digital platform is present in 114 destinations, with 370.000 annual routes, and currently, reach 11 million passengers.

Lufthansa Systems will participate in activities of Cockpit Innovation’s investment fund

Raunheim/Tel Aviv | November 7, 2017–
Cockpit Innovation, the high-tech investment arm of EL AL Israel Airlines, and Lufthansa Systems announced the formation of a unique strategic partnership in the realm of aviation and travel entrepreneurship. Under the new partnership, Lufthansa Systems will support with identifying and cultivating breakthrough startup technologies. Furthermore the company will play a major role in the process of locating and selecting startups to cooperate with Cockpit, by sending experts from the company to work with the startups on relevant developments.

Lufthansa Systems’ goal is to partner with promising startups in the aviation and travel industry through the Cockpit Fund activities and then connect the entrepreneurs and their innovative technologies with the industry’s leading airlines. Cockpit has invested so far in seven companies from a variety of fields such as AI, Big Data, communications and fintech (financial technology) that create new, high-quality value for customers and enhance the efficiency of airlines and other sectors in the industry. Among the portfolio are 30secondstofly, Routier and Bidflyer.

In addition, Cockpit recently became a key investor in the second fundraising round of AeroCRS, in which the startup raised more than NIS 1 million. AeroCRS developed a platform based on an advanced SaaS (Software as a Service) model that enables airlines to set up and manage their entire digital operations, distribution and sales system within a short time – sometimes within few days. AeroCRS currently serves more than 50 airlines around the world.

Henry Chen Weinstein, CEO at Cockpit, says: “The right partnerships have proved themselves as innovation catalysts. We are constantly working to expand Cockpit’s global ecosystem. The connection between Cockpit and a leader in the worldwide industry such as Lufthansa Systems is undoubtedly a major achievement on the path toward the ability to invest in and support startups that focus on additional sectors in the industry on a global scale.”

Stefan Auerbach, CEO at Lufthansa Systems, added: “We are delighted being part of this unique digital travel and aviation collaboration for entrepreneurs. The core of our company strategy is to put airlines in a perfect position for the digital future. Together, we will become true sources of potential and inspiration for innovative ideas”

France | November 1, 2017–An evolving multi-link ACARS landscape, embracing cutting-edge cockpit connectivity and solid VHF foundations, will remain the backbone of the aviation industry for the foreseeable future. So saysSITAONAIR, global leader in aviation operational and ATC communications, in its latest white paper, ACARS: Timeless tech for the connected aircraft age.

With a staggering 7.2 billion passengers expected to take to the skies in 2035, according to IATA projections, SITAONAIR’s latest report argues that driving the evolution and diversification of its ACARS technologies is key to empowering the industry to negotiate an increasingly crowded airspace.

SITAONAIR recently announced major partnerships with Inmarsat and Teledyne Controls that illustrate the adaptability of ACARS capabilities for emerging technologies, reflecting and supporting the diverse global aviation community in the connected aircraft age.

SITAONAIR has added Inmarsat’s SwiftBroadband-Safety (SB-S) to its portfolio; an ACARS-reliant next-generation flight deck communications platform giving airlines a dedicated IP connectivity service supporting enhanced safety and operational efficiency.

Working with Teledyne Controls, SITAONAIR is delivering the aviation industry’s first-ever airline-integrated ACARS datalink terrestrial cellular 3G/4G service. Employing Teledyne Controls’ GroundLink® Comm+ system, SITAONAIR is able to integrate terrestrial cellular services into its core datalink network, giving airlines the flexibility and benefit of another transmission channel for aircraft communications.

Meanwhile, VHF, VDL and legacy networks continue to be adopted, advanced, and work alongside these alternate technologies, around the world. Among these significant programs, detailed in the white paper, SITAONAIR has upgraded Europe’s primary ATC-airline communications network, delivering Europe’s first Multi-Frequency (MF) Very High Frequency Digital Link mode 2 (VDLm2) infrastructure. In March 2017 the Czech Republic’s Air Navigation Service Provider, ANS CR, appointed SITAONAIR to deliver a “communication gateway” to Prague Airport and others – through its ACARS network.

The company’s VHF/VDL network has also established an important new aircraft communications infrastructure in developing parts of the world, with more than 50 sites established in Brazil prior to the Rio Olympic Games.

Evolving ACARS landscape

Paul Gibson, Portfolio Director, AIRCOM at SITAONAIR, explains: “SITAONAIR’s ACARS network continues to evolve from its VHF origins, embracing satellite services, VHF and higher-speed VHF Digital Link (VDL), to deal with the steady rise in air traffic.

“Our recent announcement with Inmarsat on our adoption of SwiftBroadband-Safety to our wide-ranging connected aircraft portfolio will prove critical. We’re excited about the potential SB-S will bring to enable us to further innovate new, and enhance our existing, services and solutions, around a dedicated, secure IP connection to the cockpit.

“SITAONAIR is taking strides to ensure the ACARS network is evolving in tandem with the digital age, to enable message transmission using alternate technologies. Traditional ACARS and ACARS over IP will have a mutually important role to play in the ground-to-air connectivity landscape. Whether supporting the transmission of millions of ACARS messages exchanged every day, advancing Brazil’s complete VHF and VDL datalink network ahead of the Rio Olympics, or launching a next-generation flight deck IP communications platform, SITAONAIR is and will remain central to our industry’s ACARS story.”

ACARS remains heavily integrated into the ground systems of most airlines. Huge volumes of vital aircraft data come to and from aircraft via ACARS messaging, with 220 airlines now relying on SITAONAIR’s multi-link ACARS technology. The white paper highlights why ACARS, in its diversity, remains the most reliable, efficient and cost-effective ground-to-air messaging system, with SITAONAIR as its core service provider.

To find out more, download the full white paper, ACARS: Timeless tech for the connected aircraft age.

To explore the SITAONAIR connected aircraft portfolio, visit www.sitaonair.aero, speak to your local SITAONAIR contact orsubmit an enquiry form online.

SITA will deliver the most advanced airport experience when the world’s largest airport opens in 2018

Istanbul | November 1, 2018–Istanbul New Airport, one of the world’s most ambitious airport projects, has appointed global IT provider SITA to bring the region’s most advanced airport to life. SITA will deliver a wide range of airport, passenger and baggage processing solutions to deliver a world-class experience, showcasing the future of air travel.

İGA, the contractor and designated operator of the new airport, has brought SITA on board to design and deliver IT solutions that will manage everything from landing to take off as well as all passenger processing and baggage management systems from check-in through to boarding. SITA’s systems will be required to support 75 flight departures per hour, 3,500 flight operations per day and 1,000 bags per flight. Upon completion of all phases of the project, the capacity will reach over 200 million passengers annually, making it one of the world’s biggest airports.

Hani El-Assaad, SITA President, Middle East, India and Africa said: “Airports are without a doubt one of the most connected public spaces. SITA’s role is to provide and integrate all these systems to provide effortless airport management while elevating the passenger experience and satisfaction. We remove the complexity so that İGA can focus on what is really important: the passenger.”

In the first phase of the infrastructure development, SITA will deploy passenger processing systems to provide a smooth and efficient experience for passengers. This includes SITA’s departure control system and common-use platform, allowing multiple airlines to connect and use the same check-in and boarding infrastructure. SITA will also implement automated passenger access control that will validate all types of boarding passes against travel documents at key touchpoints such as security and boarding. In total, SITA will provide 1,041 check-in and boarding workstations and 90 touchpoints where passengers can validate their boarding passes.

SITA’s state of the art baggage management technology will also ensure airlines flying to the airport are able to track their bags at every stage of the journey, meeting IATA’s Resolution 753 requirements from day one.

In parallel, SITA will deploy key airport management solutions that will allow İGA to proactively manage and oversee every aspect of the airport operation. SITA’s Airport Management Solution will make it possible for İGA to centralize flight data information collected from all the systems in the airport and to proactively take smart decisions in managing the resources in the airport. SITA will help İGA take collaboration a step further through the sharing of common airport operational objectives across stakeholders such as airlines, ground handlers and control authorities.

Yusuf Akçayoğlu, CEO of İGA Airports Construction said: “We fully understand that having the right technology will be essential to the successful operation of the new airport and future-proofing it for decades to come.

It is also critical to ensuring our passengers fully benefit from our new, world-class facilities by providing innovative systems that make the journey through the airport enjoyable and effortless. We are confident that we will conclude this co-operation successfully.”

Ersin İnankul, CIO of İGA Airports Construction said: “In building a new facility, we have the opportunity to implement technology or the capacity to accommodate new technologies, thereby ensuring we are well prepared to accommodate changing requirements over time. Working with SITA, we have implemented passenger and operational systems that support those evolving demands, assuring the long-term future of Istanbul New Airport.”

Read the interview with Ersin İnankul, CIO of İGA Airports Construction in SITA’s Air Transport IT Review online

The construction of the new airport will be carried out in four phases. The first phase will be finalized in 2018 with the opening of three runways and a main terminal building with a capacity of 90 million passengers a year. Close to 100 airlines have committed to begin using the airport once it opens for operations.

VT Miltope

One thing IFEC shows are really good for – surprises, especially in technology. Case in point, the recent APEX EXPO in Long Beach. The surprise was router security and the folks at VT Miltope certainly caught us unaware – they were well along in the developmental relationship with a cybersecurity expert (RazorSecure) and have a clear view of the issues with hacking and the potential types of attacks that routers might face on flights that provide inflight internet connectivity. While IFExpress has been following the deluge of attacks on the ground, we have been watching Wi-Fi capable planes for over a year now and it is a  fact that the folks who make routers for IFEC are too. In fact, cybersecurity is becoming a “big deal” for aviation. As proof of this conjecture, check out this Cybersat17 Conference coming in November – Cyber Sat Summit, but this year is just a beginning of a bigger focus on cabin data technology and cabin hacking security efforts.

Getting back to the APEX show, the IFExpress graphic rectangle is a portion of an actual page from VT Miltope’s “Cabin Wireless Network: The Next Frontier” presentation and it opened our eyes! The VT Miltope team has been on track with understanding and protecting IFEC wireless hacking issues and is in the process of working with a partner – RazorSecure Software who will assist in the development of more cabin hacking issues.

As a quick visit recap, we took the opportunity during the expo to receive an overview of VT Miltope’s planned MAP3, with the following key enhancements over the nMAP2, 802.11ac WAVE 2, Enhanced CHT, Embedded Server Storage (2 TB) (Optional), RazorSecure Software (Optional). We should also mention that we have a link for the preliminary data sheet for the MAP3 product with future product details which should be available this year. It should be noted that the proposed product will be a takeoff from the successful nMAP2 and by adding WAVE 2 (IEEE 802.11ac hardware and software for upgrading speed and data throughput), CHT (Enhanced Cognitive Hotspot Technology (Optimizing wireless cabin wireless data communication), optional  2 TB of Data Storage, and RazorSecure (Optional) advanced cyber security intrusion detection – protecting data communications). We won’t go into all the new features but from a technology point if view, this router is going to be a big deal! Add the security additions from RazorSecure, and this will be a formable product! It’s security developments will protect against DOS Attacks, Physical Attacks, Remote Shell Access, Critical Configuration Changes, Authentication and Misconfiguration Issues – and more than we can cover here. Here is a link to some of the Wi-Fi security issues facing connectivity –  US Warns Of Security Flaw Which Can Compromise Wi-Fi Connections (Update)  Here is our message: If you have wireless cabin data communication hacking concerns, you had better call VT Miltope! (We should mention the Galgus team as another contributor to the included technology of the VT Miltope product!)


Gogo

Gogo has made Fortune’s “Future 50” list of companies best positioned for strong future growth. Fortune worked together with the Boston Consulting Group to create the list. To identify the Future 50, Boston Consulting Group examined 2,300 publicly traded U.S. companies and reviewed 15 years of financial results through year-end 2016. They divided the companies into two different groups—those above $20 billion in market value at the time of the screening and those below.

“We are very proud to have been selected to the inaugural Future 50 list as it validates our leadership and innovation as the Inflight Internet company,” said Michael Small, Gogo’s president and CEO.  “We are connecting aircraft and leveraging that connectivity to develop cutting edge products and services that engage passengers and help our aviation partners run a safer and more efficient operation. Our latest technology innovations like 2Ku have us well positioned to fuel future growth.”

Gogo announced that it has been selected by LATAM Airlines Brazil to introduce inflight connectivity using Gogo’s 2Ku technology to 100 of its A320 aircraft, which operate flights in Brazil as well as to other countries in Latin America. Gogo’s inflight connectivity service will begin in the first half of 2018 and the roll-out of the technology is expected to be completed in the first half of 2019. “We have selected the most modern and innovative in-flight internet technology available in order to offer an unrivaled and diverse onboard experience to our passengers in Brazil.  The new service will complement LATAM Entertainment, our wireless entertainment system, and will provide our passengers with the freedom to choose how they want to enjoy their journeys,” said Jerome Cadier, CEO of LATAM Airlines Brazil.

Gogo’s 2Ku technology is installed on more than 350 aircraft today and delivers proven performance of more than 15 Mbps to each passenger device, covering more than 98 percent of all flight hours around the world with 98 percent system availability. With an open architecture that leverages current and future Ku satellites, 2Ku offers unrivaled adaptability to keep airlines connected now and in the future. The equipment installed on LATAM’s aircraft will include Gogo’s new, performance boosting modem. The proprietary features of the new modem significantly increase throughput and reliability to and from the aircraft.


BOEING

Boeing just signed a big deal with Singapore Airlines for 20 777-9s and 19 787-10s and 6 options of each…in the Oval Office. The deal is worth $13.8 B at list prices.

SIA, Boeing firm 777-9, 787-10 order at White House ceremony | Airframes content from ATWOnline

Also, it looks like the all Airbus Hong Kong Airlines is seeking to speed up growth to take on Cathay Pacific and will most likely get some Boeing 787’s. Last week, Reuters also predicted China Southern would buy 38 more Boeing planes worth $5.6 Billion at retail prices.

The company is investigating plans to double the B767 Everett production and apparently have an order which depends on a certain production rate of the planes. And, we understand that Boeing is looking at passenger version of the aircraft. The company has declined comment on the the airline but United Continental has been mentioned in the press. They have 51 B767’s that are quite old and some 77 B757’s that are around 20 years old.

On another front, There have also been rumors of a sale of 100 Boeing 767 freighters to Amazon’s growing Prime Air cargo fleet.


AIRBUS

The first A330neo took off August 19 at Blagnac in Toulouse, France at 09.57 hrs local time, for its maiden flight taking place over south-western France. The aircraft, MSN1795, is a A330-900 and the first of three certification flight-test aircraft to fly, powered by the latest technology Rolls-Royce Trent 7000 turbofans. The A330neo’s certification development program itself will last around 1,400 flight-test hours. This will comprise 1,100 flight hours for the A330-900 campaign – to achieve its respective EASA and FAA Type Certification around the middle of 2018; plus 300 flight hours for A330-800 version – which will be certified in 2019. Overall, the full A330neo Family flight-test campaign will be performed by three certification flight-test aircraft, plus the first production aircraft (the latter to validate the Airspace cabin prior to EIS).

Launched in July 2014, the latest generation of Airbus’ widebody family, the A330neo builds on the A330’s proven economics, versatility and reliability while reducing fuel consumption by a further 14 per cent per seat. The NEO’s two versions – the A330-800 and A330-900 – will accommodate 257 and 287 passengers respectively in a three-class seating layout, are powered by the latest-generation Rolls-Royce Trent 7000 engines, accommodate up to 10 more seats, offer new “Airspace” cabin amenities, and feature a new larger span wing with Sharklet wingtip devices.


SITA

The air transport industry has cybersecurity as a top priority with 95% of airlines and 96% of airports investing resources into major cybersecurity programs or pilots over the next three years. Yet research released  from global IT provider SITA shows there is still room for improvement with only one third of boards at airlines, and a fifth at airports, having fully integrated cybersecurity into their business plans.

Speaking today at a gathering of European air transport industry leaders, Barbara Dalibard, CEO of SITA, highlighted that while cybersecurity is the number one priority for almost all airlines and airports, it demands more attention and must be higher on industry board agendas.

Dalibard said: “Recent global cyber attacks demonstrate the risks and the need for a proactive approach. The air transport industry is highly connected and reliant on partners. We must work as a community to fight the global threat to cybersecurity. While we are pleased to see a 46% increase in the number of airlines prepared to deal with major cyber threats over the past year, there is still more to be done. The industry should move from dealing with common cyber threats to being prepared for major ones. As the technology provider owned by industry members, SITA is committed to invest in, and lead, the community effort to maximize cybersecurity. Together we can ramp up the industry’s defenses and ensure we remain one step ahead of any threat.”

SITA has conducted in depth research into the level of cybersecurity maturity at airlines and airports in the fight against this global threat. The results show that there are very high levels of security awareness among staff at airlines (82%) and airports (85%). This year, beyond cybersecurity protection, the industry is focusing on threat detection and response management. Already CIOs at 69% of airlines and 47% of airports are implementing security events and correlation monitoring, while security incident response management is being put in place at 77% of airlines and 60% airports.

Dalibard added: “Airlines and airports are building their critical defenses and preparing to deal with common threats but we must all bring it to the highest level and integrate cybersecurity at executive and board level. Together we must identify, detect and react to cyber threats and protect the industry’s assets from attack.”

Having identified the challenge, SITA earlier this year partnered with Airbus to address the air transport industry’s distinct concerns and created a unique CyberSecurity Aviation Security Operations Center (SOC). It acts like a cyber control tower with an integrated combination of processes, people and technology to detect, analyze, respond to, and report on cybersecurity incidents.

Markus Braendle, Head, Airbus Cybersecurity, said: “The air transport industry has unique cybersecurity challenges because of the varied and increasing use of smart end points across a largely distributed infrastructure. Digital transformation is enabling the air transport industry to deliver better services to its customers, but raising its threat exposure. Together SITA and Airbus CyberSecurity bring expertise and solutions to help airlines and airports monitor their digital assets to detect and respond to incidents.”

The SOC is part of a broader portfolio of SITA products and services that help airlines and airports identify threats and protect against, detect and respond to cyber attacks.

SITA also operates the Community Cyber Threat Center, a security information sharing service run on behalf of SITA’s more than 400 air transport industry members. It enables actionable information on cyber threats to be shared in a timely manner among key industry stakeholders.

These initiatives are part of SITA’s commitment to lead the air transport community fight against cyber threats and to improve the integration of cybersecurity into business plans at board level at airlines and airports.

SITA’s 2017 Air Transport IT Trends Insights are available here. Over the coming months, further insight into the results will be made available.


INMARSAT

Inmarsat is pleased to announce it has recently joined the Aviation Information Sharing and Analysis Center (A-ISAC), the trusted international membership association for sharing cybersecurity information targeted at the aviation sector. As part of the A-ISAC, Inmarsat joins a global contingent of aviation industry companies working collaboratively to develop and share timely and actionable information related to best practices, protective measures, threats and vulnerabilities. A-ISAC members are located on five continents and are leaders in the airline, airport, platform, satellite, and equipment manufacturing segments of the industry.


SECURITY

The US government is getting very concerned about the potential misidentification of bad devices in laptops and US passengers and planes might come under a security ban for the larger devices in the aircraft baggage holds…and in some cases, in the cabin. The US FAA is suggesting a worldwide ban on laptops in checked bags for obvious reasons. The issue in the checked bags is related to lithium-ion batteries and related potential issues with fire and explosions. There is also concern that nothing larger than an iPhone will be permitted in the cabin. If the cabin becomes out of bounds for laptops, you had better get a reliable source of small, secure data storage and a lot of carry-on print matter. Perhaps iPads that have more capability will become common, but we think they have a way to go to get laptop-like usage. We will see!

That laptop ban could be about to get a whole lot worse for plane passengers


MORE STUFF

  • In case you didn’t know, FTE Asia is Nov.7- 8, 2017 in Singapore and the folks at IFPL will be there as well. They told IFExpress: “We will be showcasing their latest USB-A and USB-C power solutions and how they are delivering seamless seat integration to truly enhance the ergonomics and aesthetics of the seat. Further, in line with passenger demand for consumer technology on-board, IFPL will be demonstrating their latest range of USB-A and USB-C outlets, AC power outlets, inductive charge and their traditional audio jackpassenger control units and seat back payment terminal solutions. We invite you to visit stand A33.”
  • Lastly, we have a freebie for you! While looking for a recap of the the Delta-CS100-Boeing-Airbus story, we came across Jason Cottrell’s excellent weekly airline publication (Airline Weekly) and his Fleet Sheet story on page 3 is a great summary. We asked for Jason’s permission to share it with you, so here it is:‎ airlineweekly.com/102317.pdf We also suggest you consider a subscription if you are airline data oriented. You can find out how by contacting him at jcottrell@airlineweekly.com – a really great airline publication.

Using the new mobile service, agents can trace and rebook bags faster and on the spot

Euro Air Transport IT Summit, Hamburg | October 17, 2017–Airport operator Fraport has significantly speeded up the repatriation of delayed or mishandled bags to passengers at Frankfurt Airport, with the introduction of SITA’s WorldTracer® Tablet.

WorldTracer® Tablet provides a fast, mobile way to trace and return mishandled bags at arrivals and during period of disruption. Agents can roam the baggage hall, capturing details of missing bags in front of the passenger, delivering a better passenger experience and avoiding queues at traditional baggage desks.  Passengers are provided with a printed receipt from mobile printers or sent electronically to SMS or email addresses, on the spot. Agents can also log and print new “rush” bag tags and quickly get mishandled bags onto flights to their intended destination during periods of disruption, eliminating potential delays.

The service is an extension of SITA’s WorldTracer®, a global reporting and matching service of found bags to passenger lost bag reports used by more than 460 airlines and ground handlers in more than 2,800 airports globally.

Anke Giesen, Executive Director Operations at Fraport, said: “Losing one’s bag while traveling is never a pleasant experience and one we at Fraport have worked hard to avoid. However, in those rare situations where bags are delayed or mishandled, it is important that we find and return the bag as quickly as possible. WorldTracer® Tablet allows our agents to respond faster and in a proactive manner. That is having a profound impact on customer satisfaction.”

Sergio Colella, SITA President for Europe, said: “Technology has played an instrumental role in halving the number of mishandled bags over the past 10 years. Yet there are still occasions where bags are delayed due to weather or other disruptions. This is where WorldTracer® Tablet can add tremendous value in making sure that passengers are quickly and effectively reunited with their bags.”

WorldTracer® Tablet’s intuitive interface runs on top of the WorldTracer® Management Module. The service uses standard iPad tablets, which are connected to handheld scanners and Bluetooth printers for faster passenger processing.