• German Aerospace Center uses NetLine/Plan and NetLine/Sched

Raunheim, September 21, 2017 – Lufthansa Systems is supporting the work of the German Aerospace Center (DLR). The IT provider is making its NetLine/Plan and NetLine/Sched flight planning solutions available to the researchers at the DLR. The scientists are using the software from Lufthansa Systems to develop new air transport concepts and explore ways of improving the efficiency of network and flight planning. Airlines will thus benefit from lower costs, and passengers will enjoy greater punctuality.

“We are very interested in practical research and are pleased to be able to use NetLine/Plan and NetLine/Sched, since the two solutions are already employed by more than 70 airlines,” said Klaus Luetjens, head of Air Transport Operations and Infrastructures in the department Air Transportation Systems at the DLR. Airlines use NetLine/Plan to create optimized flight plans as part of their network planning strategy. The software simulates new connections, generates forecasts for passenger streams based on market data, and calculates the effects on costs and revenues. NetLine/Sched helps airlines with flight schedule management. It supports the evaluation of what-if scenarios prior to flight operations and automatically calculates their cost-effectiveness.

At the beginning of the project, the experts from Lufthansa Systems prepared the data basis, installed the software on DLR computers this summer and then trained the scientists. Following the successful completion of the project, the DLR researchers can now use the two NetLine products to quickly simulate various air transport concepts. For example, they can analyze how the development of a faster aircraft would affect flight plans and the airline market in general. The project will run until 2020, and the results will be published and made available to the industry.

Lufthansa Systems and the DLR have cooperated since 2016. “We benefit from their scientific findings, as data science is becoming increasingly important in aviation. Thanks to our cooperation with the DLR, we can further develop our products in a targeted way and continue to be an innovation leader,” said Pascal Mougnon, Head of Network Planning Solutions at Lufthansa Systems.

The research portfolio of the DLR ranges from basic research to the development of products for tomorrow. Since 2016, Lufthansa Systems and the DLR have been collaborating on a project for developing more robust flight plans. The German Federal Ministry for Economic Affairs and Energy (BMWi) is supporting the project as part of its federal aviation research program. The scientific and technical knowledge they have acquired together will strengthen German industry and technology in general and the aviation sector in particular.

Atlanta | September 19, 2017– SITA, the technology company that provides JetBlue’s biometric exit checks at the boarding gate, today announced the success of its innovative technology used in the trial in Boston Logan International Airport and that it continues to work with the airline and U.S. Customs and Border Protection (CBP) in this program.

The program, which started in June on flights from Boston’s Logan International Airport, has proven hugely popular with JetBlue customers. When given the option, the vast majority choose to “board in a snap” by simply stepping up to a camera without having to show a boarding pass, passport or any other papers.

SITA’s biometric scanning technology has proven to be very accurate with close to 100% match-rate contributing to an efficient, pleasant and seamless experience. With this improved boarding JetBlue customers enjoy a better overall customer experience.

Joanna Geraghty, Executive Vice President Customer Experience, JetBlue, said: “SITA’s role as our technology partner helped us bring this innovative approach to boarding from an idea to reality. SITA was able to quickly and effectively support both our requirements and the specification of CBP. We could not be happier with the results of this trial and hope to work with SITA in future iterations of our self-boarding program.”

Randy Pizzi, SITA President, Americas, said: “SITA’s collaboration with JetBlue and CBP has resulted in this unique integrated biometric exit check and self-boarding solution. The results to date have been very positive with the vast majority of JetBlue customers choosing to use it. This acceptance is in line with our experience and the results of 2017 SITA Passenger IT Survey, which shows that not only do passengers prefer to use technology but when they do it boosts satisfaction rates.

“The accuracy and speed of the system shows how SITA’s technology can provide a new way for airlines to bring value to their customers. Over the coming months we will work with JetBlue and Government agencies to extend the use of this innovative and passenger-friendly technology. We look forward to continued progress together.”

John Wagner, Deputy Executive Assistant Commissioner, Office of Field Operations, U.S. Customs and Border Protection, said: “Working with industry partners like JetBlue allows us to explore the best use of technology to implement biometric exit checks while improving the passenger experience. The integrated and frictionless solution devised with the airline and SITA is proving a success for everyone – the airline, the passengers and CBP. We look forward to continued work with JetBlue and SITA.”

SITA provides self-service solutions at every step of the passenger journey from check-in to boarding at airports across the world. More than 165 airlines use its passenger processing applications and its common-use systems board more than 100 million passengers per year. Today SITA provides border management solutions to more than 40 Governments across the Americas, Asia, Europe, The Middle East and Africa.

Digitalization in the aircraft: Lufthansa Systems and Lufthansa Technik present collaborative connectivity solutions / New messenger app for mCabin

Raunheim/Long Beach | September 19, 2017–
Passengers now expect the same level of connectivity in the air that they enjoy on the ground. This is why Lufthansa Systems is focusing on connectivity at this year’s Airline Passenger Experience Expo (APEX) in Long Beach, California. Group subsidiary Lufthansa Technik is sharing a stand for the first time. The two Lufthansa Group companies, who collaborate closely in providing on-board Internet and entertainment, are both presenting their own connectivity solutions. Lufthansa Systems will demonstrate the multi-award-winning BoardConnect wireless inflight entertainment (IFE) platform and its different hardware versions, while Lufthansa Technik will showcase its LConnect hardware and service package. The airline IT provider is also presenting its new mCabin/Messenger app, one of the apps of the mCabin Product Line. Visit Lufthansa Systems and Lufthansa Technik fromSeptember 26 to 28 at APEX at stand #453.

“Like every other aspect of our lives, aviation is becoming ever more digital. Our BoardConnect solutions help make the time spent during the flight part of the passenger’s digital travel experience. This is about much more than just pure IFE solutions. People want to be connected. On-board Internet offers countless possibilities for further improving and personalizing services,” said Jan-Peter Gaense, Director Project & Certification BoardConnect at Lufthansa Systems. “And to provide a reliable Internet connection to our customers, we count on our colleagues at Lufthansa Technik.”

Cooperation between Lufthansa Systems and Lufthansa Technik
Two years ago, Lufthansa Systems and Lufthansa Technik entered into a long-term global partnership to offer airlines inside and outside of the Lufthansa Group a modern, multi-functional on-board IT platform (based on BoardConnect) with broadband Internet access. Lufthansa Systems is supplying BoardConnect Plus, the required technical infrastructure, such as the server and access points. If necessary, the digital BoardConnect platform with its open architecture can serve as the basis for an Internet portal. Lufthansa Technik – with its many years of experience in the field of aircraft modification – is handling the integration of all systems and components in the aircraft. The LConnect hardware and service package also covers all work required under aviation and certification regulations.

“Together we are in an ideal position to meet the growing demand for on-board Internet. The installation of LConnect takes a maximum of four days and can be carried out during a regular idle period. Parallel to this, our colleagues from Lufthansa Systems can install the BoardConnect systems in the cabin,” said Lukas Bucher, Head of Connectivity Programs at Lufthansa Technik. “We can therefore quickly provide fast broadband Internet access on fleets of any size.”

The primary partner for the satellite connection is Inmarsat, but the Lufthansa subsidiaries also work with other connectivity providers depending on the airline. The solution is currently being used successfully with three different satellite providers. BoardConnect is already running on a total of nearly 400 aircraft, and another 300 will follow in the next twelve months.

The BoardConnect product suite
BoardConnect enables passengers to use streaming technology during a flight to access an airline’s entertainment program on their own devices. The product suite includes three hardware versions: In addition to the permanently installed classic BoardConnect solution, there is the flexible BoardConnect Portable version and the BoardConnect Plus connectivity solution. The digital BoardConnect 5.0 platform runs on all three versions. Lufthansa Systems is also providing content such as movies, TV series, music and magazines with its BoardConnect Media Services. All products work in perfect harmony with each other and can be acquired separately or in combination.

New app in the mCabin product line
Lufthansa Systems is also presenting mCabin/Messenger – the messaging app for iOS, UWP and Android. Since this messaging service is role-based, users do not need to know the name and phone number of the message recipients, only their professional role and, if necessary, the flight number. The app is aimed at cabin crew and ground staff alike and enables fast, direct digital communication. It allows all airline employees to send important operational messages directly to the right person.

“Our mobile solutions for airline employees and cabin crew provide optimum support for airlines of all sizes with all business models as they digitalize their on-board processes. Airlines have expressed a lot of interest in this,” said Julie Ingleson, Product Manager Mobile Solutions/mCabin.

The modular mCabin crew app ensures smooth crew management and optimized processes during every phase of crew service. In addition to mCabin/Messenger, the product line includes two other apps: mCabin/Library+ document management application and mCabin/CityGuide travel guide platform.

Watch the new mCabin/Messenger video:https://www.lhsystems.com/solutions/mobile-solutions/mcabinmessenger

Watch the personal invite from Jan-Peter Gaense to visit Lufthansa Systems at APEX: https://youtu.be/0dJFB_LWyRI

As airports strive to find new ways to optimize operational processes and operating margins, the power of intelligent data analytics is presenting a new business opportunity for airport management. vb dashboxTM is a new Vision-BoxTM application that leverages operational data streams to transform everyday passenger data into meaningful business intelligence.

Lisbon, Portugal | September 6, 2017– Throughout the past decade, modern international airports have faced mounting challenges, from ensuring regulatory compliance, reducing traveler risk, enhancing passenger safety, facilitating flow capabilities, and optimizing its operating margins in a highly competitive industry. While the multiplying numbers of electronic passenger clearance touchpoints are easing some of these pressures, the amount of raw data these systems provide to authorities are exposing a new business opportunity for a more efficient and expedient airport environment.

In announcing the release of vb dashboxTM, Vision-BoxTM, the worldwide leader in passenger experience and border control solutions, is addressing this opportunity with a powerful new application that reshapes and reframes the way airports manage real-time passenger data intelligence streams, transforming them into a holistic airport passenger travel and behavioral information data center. vb dashboxTM accomplishes this by improving the everyday decision-making process, operational performance, and cost control of airport management by enhancing the granular detail of the information streams and providing practical tools to drill-down into metrics and key performance indicators of all airport and passenger data.

Integrated into the OrchestraTM Management Platform, the new and innovative web- based vb dashboxTM analytics application is designed to harness, analyze and give meaning to this raw data, giving all airport stakeholders the ability to manage and communicate business challenges more effectively and achieve better operational results. Together with OrchestraTM, vb dashboxTM extends the overall value of Vision-Box’s biometric solutions portfolio by offering an aggregated informational view of the entire airport walkthrough process, giving stakeholders a detailed view of passenger metrics and displaying the data in smart, penetrating graphics, available on all laptop, tablet and mobile platforms.

vb dashboxTM optimizes this viewing experience by allowing users to customize their personal performance flow analytics display. The visualization is customized using a widgets library, offering the user the capacity to create a tailored and personalized dashboard suited for individual data needs and offering particular insights into airport operations. This provides a live operational monitoring of the entire passenger clearance process with remote process control and a holistic view of data in clear, easy-to-read, interactive, and real-time charts.

The simple to use, browser-based, drag-and-drop interface uses a highly responsive design that gives any non-technical user an effective and dynamic experience, instantly responding to changes in parameters by applying different filters to assist in narrowing down the results to get to the core of the smart data. This can include business intelligence parameters, technical solution performance and passenger flow statistics among a myriad of other capabilities.

Highly secure, vb dashboxTM utilizes a privacy-by-design role-based control of the analytics and management of the data, with access and visualization restricted to authorized users. With 24/7 access to in-depth quality data intelligence, including passenger trends, solution performance, and full operational control across multiple locations and devices, vb dashboxTM offers key stakeholders the ability to share files and charts across the business network via robust reports with powerful filtering and drill-down capabilities.

“Vision-Box’s mission has always been to assist stakeholders in the aviation sector to achieve a higher level of airport operational efficiency while providing a safe and effective product, reduce risks, and improve operating costs”, says Miguel Leitmann, Vision-BoxTM CEO. “With this powerful new analytical tool, Vision-Box is delivering on this mission in giving airport authorities the ability to leverage their data into actionable business intelligence and optimize their processes through better utilization of information.”

The vb dashboxTM powerful integrated tools enable airport authorities to harness intelligent data capabilities to drive operational processes and business decisions. The availability of real-time data overview enables authorities to stay on top of complex passenger relationships and processes, providing a live real-time system performance overview to drive better decision making, real-time corrective actions, operational and quality of KPIs, plus much more, with seamless data analytics.

SITA enables Miami Airport app users to quickly tap and clear immigration and customs

Miami International Airport (MIA) is the first airport in the world to bring the convenience of Mobile Passport Control, the fast entry process into the USA, into its own airport app experience. US citizens and Canadian visitors arriving into Miami can now use the MIA Airport Official app to submit details to US Customs and Border Protection (CBP) and simply receive a barcode on their phone to present for clearance.

This convenient service, developed by global air transport IT provider SITA and certified by US CBP for Mobile Passport Control, speeds up the entry process into the USA. As an integral part of MIA’s official app, the new mobile service builds on the personal travel assistant experience already being offered to Miami’s passengers.

“The goal of our mobile app has always been to put as many services as possible in the palm of the traveler’s hand,” said Miami-Dade Aviation Director Emilio T. González. “Now, with the help of SITA’s innovative technology, in addition to easily finding your way to all you need at MIA, North American passengers can now also breeze through passport control with the same customer-friendly travel app.”

Miami International Airport offers more flights to Latin America and the Caribbean than any other US airport. It is America’s third-busiest airport for international passengers, with more than half of its 44.6 million passengers on international travel.

SITA offers the service as an SDK (software development kit). The SDK has been authorized by CBP for airports, airlines and other travel app providers to incorporate the entry process into their own mobile app.

Randy Pizzi, SITA President, Americas, said: “We are very pleased to be a technology partner with MIA as they become the first to incorporate the convenience of US CBP Mobile Passport Control into their airport application. Passenger satisfaction increases when technology solutions, like SITA’s, make it easy for passengers to manage their journey using just one convenient application on their own smartphone or tablet.”

SITA’s innovative design ensures the CBP requirements are met, which reduces the certification process for app developers. It enables eligible travelers to use an airport or airline’s app on their mobile device to submit their passport information and answer CBP inspection-related questions prior to CBP inspection. The convenient service does not require pre-approval and is free to use.

Today the SDK from SITA is available to any international airport in the USA or any airline flying passengers to the USA. SITA is also in discussions with other governments who are looking to digitize their landing card, customs and border clearance procedures. Providing such services via mobile devices enables direct communication with travelers which supports secure pre-clearance and helps streamline the passenger journey.

Online service using Microsoft Azure cloud as a secure backup system for electronic navigation maps

Raunheim, Germany | August 3, 2017– Smooth flight operations are a top priority for airlines. Long delays or cancellations can result in high costs and damage to an airline’s image. Since pilots can not take off without navigation maps, backup solutions are essential to flight operations in case of a system failure. With its new cloud-based Lido/RouteManual Backup solution, Lufthansa Systems is offering a reliable and flexible online service as a digital backup for its electronic navigation maps.

Despite the popular trend towards a paperless flight deck, many airlines are still using paper maps as backup copies. But this negates some of the advantages of digital solutions because the paper maps still have to be printed out, picked up and carried onto the aircraft. “With Lido/RouteManual Backup, this administrative effort is a thing of the past. The new web-based solution enables fast, secure access to customized information – from anywhere, on any device,” said Igor Dimnik, Director Strategy and Market Development Lido/Navigation at Lufthansa Systems. “Pilots just need a functioning Internet connection to access the backup copy before a flight. They can view the maps in a browser or download them as PDF files. This forward-looking digital backup solution is Lufthansa Systems’ response to strong demand in the market.”

With digital solutions, there is always a certain risk of system failure. This is not due solely to the growing danger of cyberattacks. A minor software error, an operating system update that doesn’t support certain functions, a server outage or simply a malfunctioning device – there are many potential reasons for a temporary inability to access digital maps. For all of these cases, Lido/RouteManual Backup provides a reliable backup copy so that the aircraft can take off anyway.

Lido/eRouteManual complies with the rules of international aviation authorities. The online platform includes the same worldwide data as the map solution, and customer-specific information can be integrated as well. The backup system runs on Microsoft’s Azure cloud and is therefore independent of the infrastructure that Lufthansa Systems provides for its navigation apps. If there is a fault in the digital map solution or a server, the necessary data can still be accessed in a browser.

Airlines can choose between two different models of the Lido/RouteManual Backup solution. In single-user mode, there is one responsible administrator at the airline who has access to the online platform and can retrieve the required information if necessary and send it to the pilot. Alternatively, temporary access can be granted using a link and password. If an airline opts for multi-user mode, each pilot will have individual access to the solution. This gives the pilots control over their own updates and data, and they can access the platform quickly and directly if need be. In both cases, users can easily select the relevant destinations, view the maps in a browser or download them as interactive PDFs, store the data and even print it out if necessary.

SITA’s new common-use equipment speeds up passenger processing
Victoria | July 12, 2017– Air Seychelles, the national airline of the Republic of Seychelles, will be introducing SITA’s state-of-the-art common-use passenger processing systems (CUPPS) at Seychelles International Airport from today. This investment provides greater flexibility for international airlines operating from the airport by allowing them to share common-use terminal equipment for check-in and boarding.

The airline – which provides ground-handling services to airlines operating from Seychelles International Airport – is currently upgrading its technology to ensure a smooth travel experience every step of the way. The upgrade is being performed in partnership with the Seychelles Civil Aviation Authority and SITA, a global technology provider to the air transport industry.

The new systems will optimize the use of terminal facilities, speed up the flow of passengers and improve service levels for all international travelers flying from Seychelles International Airport.

Roy Kinnear, Chief Executive Officer of Air Seychelles, said: “The new common-use terminal equipment will enable Air Seychelles to connect to various Departure Control Systems used by other airlines operating to Seychelles, providing more flexibility to our ground handling operations.

“Even more importantly, it will enable us to streamline the check-in and boarding process for all the international travelers that are handled at Seychelles International Airport, making sure they have a smooth experience. This development from SITA follows the long list of innovative technological solutions which we have implemented to ensure an improved guest experience.”

Gilbert Faure, Chief Executive Officer of the Seychelles Civil Aviation Authority, said: “Introducing cutting-edge CUPPS infrastructure at Seychelles International Airport puts us on par with some of the most modern airports in the world. Having a standardized system for handling passengers will improve the airport experience for all international travelers, irrespective of the airline they are flying with, which is a fantastic achievement. We have developed a strong relationship with both Air Seychelles and SITA and are pleased to have worked together to install this new technology.”

Maneesh Jaikrishna, Vice President Indian Subcontinent, Eastern & Southern Africa said: “Our common-use systems bring new efficiencies to Seychelles International Airport for both Air Seychelles and other operators. This in turn will have a dramatic impact on passengers who will benefit from a smooth and seamless travel experience.”

Also: Best branding in the IT sector – Aviation IT specialist receives German Brand Award in Gold in category of “Industry Excellence in Branding – IT”

Raunheim/Berlin, Germany | June 30, 2017– Lufthansa Systems today announced that it received a German Brand Award as “Corporate Brand of the Year 2017” yesterday evening in Berlin for its new branding. This prestigious award in the “Excellence in Branding” category, the top tier of the competition, recognizes outstanding brand management across all industries. The German Brand Award is presented by the German Design Council and the German Brand Institute to honor successful brands, consistent brand management and sustainable brand communication. The award was presented for the first time in 2016.

“The Lufthansa Systems brand has been overhauled. The realignment has also shaped the company’s identity, which embraces the enthusiasm, love and passion for the future of the airline industry and consistently reflects it in detail. An impressively successful and clean identity, with a clear, harmonious and user-friendly design, which has also made an appealing break with the typical visual language – exclusively depicting aviation technology – and for this reason alone stands out in a refreshing way. The jury considers this a great achievement, one which is not necessarily a given for subsidiary identities of this kind,” explained Andrej Kupetz, executive director of the German Design Council and chairman of the German Brand Award jury, justifying the jury’s decision.

The new Lufthansa Systems brand identity aims to improve the company’s visibility in the airline and aviation market and emotionalize the brand by using expressive, striking and unconventional images, among other things. “We not only want to win over customers with the quality of our products, we want to excite them,” said Ulrike Behrens, Head of Marketing at Lufthansa Systems, who accepted the award at the ceremony in Berlin. “Lufthansa Systems is a dynamic brand that will keep evolving in the future. It is important to us that our development to date has been recognized in this way. It makes us proud and motivates us to continue down this path in the future.”

In addition to the cross-industry award, Lufthansa Systems received a German Brand Award in Gold in the category of “Industry Excellence in Branding – IT.” The key criterion here was the company’s digital Brand Center. “With its Brand Center, Lufthansa Systems continues to move consistently toward the digital future. This makes it possible for employees and external partners alike to have an even stronger emotional experience with the brand, and it enables more open dialog about communication and design. Featuring an attractive and modern design, the Brand Center is a virtual platform with impressive visuals and content that express what constitutes the Lufthansa Systems brand and the spirit of the company. This is brand communication on an extremely high level,” the jury said.

Olivier Krueger, CEO of Lufthansa Systems, commented on the company’s brand identity, saying, “We want to make airlines the winners of the digitalization megatrend. We can’t do this by reacting to the market, only by shaping it ourselves with creativity, a wealth of ideas and passion. Our new brand conveys our creativity, our wealth of ideas and our passion. It is a tremendous honor for us that the expert jury also sees it this way.”

Only companies that were nominated by the brand scouts and expert committees of the German Brand Institute for the German Brand Award 2017 could take part in the competition.

Intelligent mobility: Safer flights thanks to Lido/SurfaceData – digital obstacle database enables early detection of air traffic obstacles
Raunheim/Berlin, Germany | June 29, 2017– Lufthansa Systems today announced that it has received the German Mobility Award for its Lido/SurfaceData obstacle database, which was released in early 2017. This award is presented by the “Germany – Land of Ideas” initiative and the German Federal Ministry of Transport and Digital Infrastructure. Lufthansa Systems is one of ten award-winners chosen by the 16-member expert jury from a total of 170 applicants. The winning projects in this year’s competition, which focused on safety, reveal the opportunities that digitalization offers for the intelligent mobility of tomorrow. The early detection and avoidance of obstacles is essential to safe aircraft navigation. The award-winning Lido/SurfaceData global obstacle database is the basis for digital warning systems that increase air traffic safety.

“Lufthansa Systems has long maintained an internal database of aviation obstacles, but this was tailored solely to the requirements of its own products,” said Michael Sauter, Head of Product Development Lido/SurfaceData at Lufthansa Systems. “With Lido/SurfaceData, Lufthansa Systems is now offering a digitally certified and globally standardized database of man-made obstacles, such as skyscrapers, bridges, cranes and wind turbines, which can be used for a variety of external applications. For example, avionics systems can visualize the obstacles as 3D models.”

Digital terrain models and aviation obstacle databases are becoming increasingly important, especially in light of autonomous, uncrewed aircraft. The obstacle data based on the Lufthansa Systems database is processed in accordance with RTCA DO-200 and meets the RTCA industry standards DO-276 and DO-291. Intensive quality controls in each phase of the process guarantee a premium product. Furthermore, the European Aviation Safety Agency (EASA) has certified the Lido/SurfaceData data in accordance with LoA Type 1 and will also regularly audit it in the future.

Lido/SurfaceData comprises information on more than one million obstacles worldwide, including both fixed and mobile objects that could pose a threat to air traffic safety. This standardized collection of obstacle data is based on official sources such as Aeronautical Information Publications (AIP). Lido/SurfaceData is currently being used primarily to calculate minimum safe altitudes, in enhanced ground proximity warning systems (EGPWS), and in terrain awareness and warning systems (TAWS) and synthetic vision systems. Airlines and airport operators can use the data for analyses or designing flight procedures. The data can be applied in helicopter software as well. Future technologies, such as the enhancement of terrain models with augmented reality and uncrewed flights, could also benefit from this data. Digital warning systems and technical support for synthetic vision improve the situational awareness of pilots and therefore increase air traffic safety.

The award ceremony was held on June 28 at the German Federal Ministry of Transport in Berlin. Jury chairwoman Dorothee Baer, Parliamentary State Secretary for the Federal Minister of Transport and Digital Infrastructure, and Ute Weiland, Managing Director of the “Germany – Land of Ideas” initiative, honored the people responsible for the ten award-winning projects.

“We are proud to have received the German Mobility Award for Lido/SurfaceData,” said Olivier Krueger, CEO of Lufthansa Systems. “This year’s theme of safety is an issue particularly close to our hearts. If our digital solutions can improve flight safety and contribute to even more intelligent mobility, then we will have achieved our goal.”

As an aviation IT specialist, Lufthansa Systems is an expert in the field of aircraft navigation. Lido/Navigation solutions are being used successfully by more than 200 airlines and customers of all sizes, with various business models and different alliances. Each year, around 570 million passengers worldwide take flights that rely on paper-based or electronic navigation maps from Lufthansa Systems. In the context of route planning, Lufthansa Systems also has years of experience in processing obstacle data.

2017 Passenger IT Trends Survey shows tech is making a difference at every step of the journey
Geneva, Switzerland | June 27, 2017– Passenger satisfaction is higher during the airline journey when self-service technologies are used, particularly at bag tag and collection, and passport checkpoints. This is according to the 2017 SITA Passenger IT Trends Survey, a global survey released today by IT provider SITA and co-sponsored by Air Transport World. The survey shows that passengers rate their journey very highly with an overall satisfaction rate of 8.2 of out 10 but this is boosted even further when technologies such as mobile services and biometrics are used.

Ilya Gutlin, President, Air Travel Solutions, SITA, said: “Passengers are increasingly comfortable with the use of technology in their everyday lives, and they are demanding more services as they appreciate the benefits technology can bring to their journey. Airports and airlines can take note that technology solutions can boost passenger satisfaction every step of the way.”

In the global air transport industry, identity checks are a vital element of the passenger journey. SITA’s survey shows that technology, such as biometrics, can support security while offering a better passenger experience. Automated identity checks at passport control and boarding increases passenger satisfaction.

A total of 37% of travelers surveyed by SITA used automated ID control on their last flight. Of these, 55% said they had used biometrics at departure security, 33% for boarding and 12% for international arrivals. Looking forward, 57% of passengers said they would use biometrics for their next trip.

Passengers who use biometrics are highly satisfied. In fact, they rated the experience 8.4, well above the ratings for face-to-face transactions at passport check (8) and boarding (8.2), demonstrating passenger acceptance of this secure technology to deliver a seamless journey.

Baggage collection is another area where technology is improving the passenger experience. Airlines and airports are helping to relieve the anxiety of waiting for bags to arrive by providing real-time information to passengers. On their last flight, more than half (58%) of passengers who checked in bags received real-time bag-collection information upon arrival.

These passengers were happier than those who did not receive any information, rating their experience 8.4 out 10. Passengers are even more satisfied when they receive the information to their mobile devices. SITA’s survey shows that this bumped up satisfaction levels by an extra 10%.

Technology is also driving passenger satisfaction for baggage management earlier in the journey as more airlines and airports offer self-bag tagging. The use of this technology increased satisfaction to a rating of 8.4 out of 10. Nearly half (47%) of all passengers took advantage of a self-service tagging option on their most recent trip, which is a healthy increase from 31% in 2016. As more self-bag tag options are made available we can expect passenger satisfaction at this point of the journey to increase.

This year’s survey also highlights that as passengers become more familiar using technology during travel, the more likely they are to switch to newer, more efficient platforms. They are increasingly using smarter, mobile-enabled websites to book and check-in. Airline and airport apps, meanwhile, meet passengers’ desire for new services to help them better manage their journey. They want personalized information about their flight, their baggage and how to find their gate directly on their mobile device.

The appetite for new services using technology is high: three quarters (74%) of passengers say they would definitely use flight and gate alerts pushed to their mobile devices; 57% would use airport wayfinding; and 57% would use biometrics to smooth identification each step of the way.

Gutlin said: “Passengers aren’t deciding anymore whether they should use technology but which technology to use. They want to make each step of the journey as easy as possible. Tech adoption will be driven by both context and usability. For this reason, a clear focus on the end-users’ demands should shape the services airlines and airports offer.”

This is the 12th edition of the SITA/ATW Passenger IT Trends Survey. It was conducted with more than 7,000 passengers from 17 countries across the Americas, Asia, Europe, the Middle East and Africa representing almost three-quarters of global passenger traffic.

2017 Air Transport IT Summit – Barcelona, Spain | May 24, 2017– SITA, the IT specialist that is transforming air travel through technology, today rolled out several community innovation demos with an eye toward the future at this year’s Air Transport IT Summit. These forward-looking innovations are part of SITA’s 2016 multi-million investment across five main focus areas to explore new solutions to some of the air transport industry’s most pressing challenges.

The five areas are; new baggage tracking capabilities to meet IATA’s Resolution 753; identity management to enable secure and rapid passenger flow through airports; the facilitation of IATA’s New Distribution Capability (NDC); an industry-wide disruption warning system; and enhancing cyber security across the industry.

Demos shocased included the innovative WorldTracer Ground Delivery Baggage Tracking App which allows airlines to track delayed bags until they reach their final destination and Travel Identity of the Future, a new approach to identity management to enable secure and rapid passenger flow through airports. The multi-million dollar community innovation investment is over and above SITA’s continued investment in new products. It is aimed at looking further into the future of promising technologies or new ways of doing things that could have a big impact and significant benefit to the air transport community.

In addition, SITA announced seven new member benefits to enhance nine offers made available in 2015. The offers, exclusive to SITA’s 400 plus members, consist of free trials and preferential contract terms for services. These include SITA’s Mobile Boarding Pass API, which gives airlines flexibility to easily create and distribute mobile boarding passes and SITA’s sophisticated baggage services BagConnect and WorldTracer Tablet. Members can also benefit from free consultancy services for SITA’s cloud services and Horizon solutions along with preferential terms for messaging services SITATEXT Online and the new MessageIntelligence Archive.

Jappe Blaauw, President of the SITA Council, said: “SITA is a member-driven organization and these offers are designed to offer value and support in the areas that we know our 400 plus members are interested such as improved baggage management, driving the adoption of mobile self-service and taking advantage of cloud services. These exclusive offers will allow our members to quickly evaluate and adopt new and efficient technologies across the air transport industry.”

The Air Transport IT Summit, which is attended by more than 400 air transport industry professionals, also provides SITA with the opportunity to recognize its valued members. Working with its air transport industry partners to define next-generation technology for more than 65 years, SITA recognized numerous milestone members including 60 years of partnership with Air Serbia, Middle East Airlines, Pakistan International Airlines and Qantas Airways. And 50 years of partnership with Adria Airways, Arabian Airlines, Libyan Airlines, Meridiana Fly, Saudi Arabian Airlines and United Airlines.

Airbus and Boeing are going head-to-head for the lead into the MoM market and the airlines are looking for a midsize plane that costs less and will seat somewhere between 225 and 270 passengers, and fly nearly 5000 miles, in roughly 9 hours. Imagine a chart where the vertical axis represents the number of passengers/payload while the horizontal axis represents nautical miles/range.

Before getting into the plane action, lets review the Middle of the Market we keep referring to (MoM) – and here is the view from the folks at Boeing. Picture the middle market as a big oval that covers passenger capacity/load of 175 to 375 passengers and a range of approximately 3,000 to 6,000 nautical miles. However, this market is so large that it also includes jetliners at both the smaller end and larger end of the scale. The oval pictured in the link above represents the “new midsize airplane sweet spot”, which is more like 200 to 275 travelers in a two class configuration, with a reduced range of 3,500 to 5,500 nautical miles. Interestingly, the only current plane that is in this newly identified midsize market circle is the twin-aisle B767-200, which hits the oval target just about dead center!

Boeing is developing a business case and solution for the MoM  demand and their answer is a new development that some call the B797X. The real issue is twin aisle versus single.

Now, lets look at where the single aisle B737 MAX series planes are with respect to the midsize sweet spot – where, no doubt, the action will be for the next few years. Remember, we are focusing only on Boeing in this issue, but we will talk a bit about Airbus in a later Hot Topic.  Here is where the Boeing “bottom” of the MoM plane products are today:

Boeing B737 MAX 7
1 Class Seating Config. – 150 Pax.
2 Class Seating Config. – 138 Pax.
Max. Seating Config. – 172 Pax.
Range – 3,800 NM
Wingspan – 35.9 M / 117 ft. 10in.
Length – 35.6 M / 116 ft. 8 in.
Height – 12.3 M / 40 ft. 4in.
Weight – 177,000 lbs.
Price – $92.2 Million

Boeing B737 MAX 8
1 Class Seating Config. – 174 Pax.
2 Class Seating Config. – 162 Pax.
Max. Seating Config. – 200 Pax.
Range – 3,620
Wingspan – 39.5 M / 117 ft. 10 in.
Length – 39.5 M / 129.8 ft.
Height – 12.3 M / 40 ft. 4in.
Weight – 181,200 lbs.
Price – $112.4 Million

Boeing B737 MAX 9
1 Class Seating Config. – 204 Pax.
2 Class Seating Config. – 178 Pax.
Max. Seating Config. – 220 Pax.
Range – 3,595 NM
Wingspan – 39.5 M / 117 ft. 10 in.
Length – 42.2 M / 138.4 ft.
Height – 12.3 M / 40 ft. 4in.
Weight – 194,700 lbs
Price – $119.2 Million

As we noted earlier, the “new midsize market” is a smaller circle on the pax/range chart and the existing single aisle aircraft are right on the edge. Some experts are noting that the “new” midsize market concept could be difficult for Boeing because of existing B737 landing gear length limit problems coupled with the desired take-off rotation increase due to a longer single-aisle body – not to mention the new wing length needed for more load lift and potential composite additions to reduce load weight.

While looking at an estimated 2025 entry, Boeing has some time to make the decision, but they will have to consider other aspects such as aircraft model growth, fuel burn, and competition. Furthermore, we understand that over 60% of the operators want a twin-aisle wide body versus a single-aisle narrow body, with seating expectations covering 150 to 249 pax – but the jury is still out on models and respective seat numbers.

If you remember the B757 (single-aisle) and the B767 (twin-aisle) were designed to cover a larger flight range and passenger payload solutions at each end of the payload vs. range spectrum. We now have the requirement that Boeing focus on the center and build one plane (with derivatives) to solve the “market gap” problem and that will probably include more passenger comfort and expanded IFEC capability. IFExpress is betting on a twin! Further, the Boeing 797X will likely cover the 220-260 seat capacity with a designed range of some 4,500-5,000 nautical miles. But the big deal for Boeing would be the possible $150B in potential revenue!


Rockwell
Rockwell Collins will now bring high speed, secure worldwide KA-band connectivity to government aviation customers by expanding its Value Added Reseller (VAR) arrangement for Inmarsat’s Global Xpress (GX) service. Rockwell Collins has already been providing GX and JX services to commercial and business aviation customers through previous VAR agreements.


SITA
Meet Kate! SITA Lab, which explores the future of technology in air travel, has unveiled KATE, an intelligent check-in kiosk that will autonomously move to busy or congested areas in the airport as needed, promising to relegate check-in queues to the past.

Using various data sources – including flight and passenger flow information – KATE can identify where additional check-in kiosks are required to reduce passenger queue times at check-in. KATE uses existing SITA data systems such as Day of Operations Business Intelligence and FlightInfo API.
Multiple robotic kiosks can be automatically or manually deployed simultaneously and in formation to assist passengers, providing airports and airlines greater flexibility in managing peaks in passenger flow. The kiosks can also communicate through a Cloud service to ensure that the right number of kiosks are at the right position when needed, making them highly responsive to changes in the airport. A design patent application for the kiosks is currently underway.

Renaud Irminger, Director of SITA Lab, said: “The peak and troughs in the flow of passengers presents a challenge to many airlines and airports and we have been approached by many customers requesting a solution. They want kiosks which can be easily deployed when and where they are needed. Building on SITA’s successful AirportConnect Open platform, and our previous work with robotics, KATE leverages new technologies to provide operators much more flexibility and efficiency in the way they will use their kiosks in future.”

SITA’s cutting-edge robotic kiosk makes use of geo-location technology to find its way through the airport. KATE will use Wi-Fi to connect to vital airline and airport systems, dispensing with the need for cabling or other fixed attachments. This allows the kiosk to move around freely across the airport terminal, using obstacle avoidance technology to avoid bumping into people or things.

KATE and her fellow robotic kiosks will automatically return to their docking stations when they are low on power or need to be resupplied with boarding passes or bag tags.

One of the key benefits of SITA’s autonomous kiosk is that it can be deployed anywhere inside the airport as well as other offsite locations such as train stations. This is particularly relevant during periods of disruption – such as weather delays or flight cancellations – where additional kiosks can be moved from landside to airside to check-in large numbers of rebooked passengers. KATE provides passengers access to her easy-to-use interface to check-in and print bag tags.

KATE follows in the footsteps of LEO, SITA’s fully autonomous, self-propelling baggage robot launched at the 2016 Air Transport IT Summit in Barcelona, Spain last year. For a better view, check out this video – https://youtu.be/oQ69r-2VX-I


AIRBORNE WIRELESS NETWORK, CA was granted experimental operating from FCC to launch ground/flight testing (using two Boeing aircraft) of its demonstration system as part of development of Infinitus Super Highway air-to-air communication system. Further they have been granted a certificate by the FCC that will allow it to conduct ground and flight tests of their demonstration system of the Infinitus Super Highway, a high-speed broadband network that will link commercial aircraft in flight.


BOEING
Boeing All-Electric Satellite for SES Will Help Improve In-Flight Connectivity and Enable Other Traffic-Intensive Data Applications. Built for SES of Luxembourg, the 702 satellite is Boeing’s fifth with all-electric propulsion; design includes metallic 3-D printed parts.

The satellite will bolster connectivity for Wi-Fi and entertainment services on flights over North America, Mexico and Central America. It will also serve the government, enterprise and maritime sectors. This 702-model satellite also demonstrates that using 3-D printed parts can improve affordability and production. More than 50 such metallic parts are on the vehicle in the primary structure.

This is the fifth Boeing satellite to be deployed with a highly efficient all-electric propulsion system.

SES-15 has a hybrid payload, including additional Ku-band wide beams and Ku-band High Throughput Satellite (HTS) capability, with connectivity to gateways in Ka-band.
The U.S. Federal Aviation Administration’s (FAA’s) safety efforts will also benefit from the satellite as SES-15 carries a Wide-Area Augmentation System (WAAS) hosted payload for the FAA.

SES has ordered 12 Boeing satellites since 1990, including SES-15. SES-15 is the operator’s first 702 all-electric satellite in its fleet.


Gogo
Global broadband connectivity provider Gogo Business Aviation is announcing that German aircraft manager and charter operator K5-Aviation is its first 2Ku business aviation customer in Europe.

2Ku is a unique, dual-antenna system developed by Gogo to bring global streaming-capable internet connectivity to large aircraft. The technology benefits from global coverage and the redundancy of more than 180 satellites in the Ku-band.

Also today, Gogo is unveiling a new suite of smart cabin systems – SCS Elite and SCS Media. Both are highly integrated cabin in-flight entertainment and voice solutions that can be personalized to fit the specific needs of passengers on a given flight.

SCS systems, according to Gogo, “can be installed on virtually any plane, big or small, flying anywhere around the globe, and we created it to be a simple, powerful way to integrate all the necessary technology on board for an enjoyable passenger experience.”

Also, If you are interested in who the travelers of tomorrow are, why their inflight preferences matter, why being mobile is so important to future travelers, expectations around future connectivity, and what role personal devices play in flight – check this download out from Gogo: Global Traveler | Gogo . We should also note that Gogo has been chosen by Airbus as a lead supplier for its High Bandwidth Connectivity (HBC) program. Being part of Airbus’ HBC program means airlines can place future aircraft orders with Airbus and have Gogo’s 2Ku technology installed at the factory on all major fleet types. Those aircraft are then delivered with the technology already installed and ready for service on day one. We wonder what Boeing is gonna do?

<strong>Early research with Microsoft HoloLens shows potential of mixed reality

Air Transport IT Summit 2017, Brussels | May 23, 2017– A new world of mixed reality is emerging and SITA Lab, the research arm of air transport IT provider SITA, is exploring its potential for airlines and airports. Today it released early results of research carried out with Helsinki Airport using Microsoft HoloLens to analyze and manage airport operations in a mixed reality environment.

HoloLens is the world’s first self-contained holographic computer, enabling users to engage with digital content and interact with holograms in the world around them. It runs Windows 10, and enables the blending of the physical and digital worlds in ways that were previously impossible. SITA worked with Helsinki Airport to use HoloLens to reproduce the airport operational control center (AOCC) in this mixed reality environment.

For this project SITA Lab used a feed from SITA’s Day of Operations technology, which is used by Helsinki Airport, and presented a new way to visualize and interact with the airport’s operational data including aircraft movement, passenger movement and retail analytics. Wearing the HoloLens, the operators had a set of screens meshed into a 3D view of the airport allowing them to correlate events from the data dashboards with an immersive real-time model of the airport.

This new way of looking at the world can provide new insights into how the airport is functioning. HoloLens also opens the possibility of being able to access the AOCC environment from any location, on or offsite, allowing experts to provide input to situations remotely.

Jim Peters, SITA CTO and head of SITA Lab, said: “Mixed reality, which combines augmented and virtual reality, is more than a new interface, it is a new way of looking at the world and allows things to be done in a new way. It enables digital and physical data to exist together.  Our early research shows that there are potential uses for airlines and airports – for operations, maintenance and training. We need to learn how to interact in this new environment. In the same way that we moved from computers to smartphones and voice recognition, now we can go beyond the screen.”

Greg Jones, MD, Worldwide Hospitality & Travel, Microsoft Corporation, said: “HoloLens is now being used across various enterprises from healthcare to engineering. SITA’s work is an example of how to extend HoloLens capabilities to manage the complexity of data and decision-making in an airport environment.  It shows how this new technology can be harnessed for the air transport industry and add value in areas from training to complex operational management.”

The SITA Lab project interfaced into multiple data sources at Helsinki Airport to create the unique view of the ever-changing operations throughout the day. This included passenger real-time location and historic density data; aircraft position data; gate information; flight status information; security wait times and retail dwell times, segmented by passenger.

Eero Knuutila, Head of Service Development, Helsinki Airport, said: “This innovative work with SITA Lab has been hugely valuable to the team at Helsinki Airport. It has opened our eyes to the possibility of using mixed reality to improve our operations. It is exciting to be the first to work with SITA on this emerging innovative technology.”

SITA Lab’s early research results show that unlike virtual reality, the mixed reality experience tends not to make people feel disorientated or nauseous. The HoloLens device itself has proven easy to learn and has a good battery life and doesn’t suffer from over-heating issues.

Peters, SITA, added: “Mixed Reality hits a sweet spot of having an experience that is fully immersive for the user, but also keeps that person in the real world. The user can interact with both and avoids the disorientation or discomfort of fully immersive virtual reality.  There are benefits to having multiple people using the headset and simultaneously interacting with the same virtual display. This could be really useful for scenario planning exercises.”

While the technology shows potential, SITA Lab points out it is early days and before enterprise use at airports issues of weight, size and durability will need to be addressed. Users must also learn how to interact in this new environment to maximize its benefits.

A total of 450 airline experts are attending one of the world’s largest airline IT user conferences to find out about the latest innovations in the digital world of aviation.

Raunheim, Germany | May 8, 2017– “Spice IT up! – Digitalization and beyond” is the motto of the Lufthansa Systems Airline Forum, which starts today. A total of 450 participants from around 80 airlines worldwide will learn about the latest developments in the portfolio of the airline IT specialist. The focus is on Commercial Planning and Operations solutions from the NetLine and ProfitLine product lines. “This industry meeting, which is traditionally held in the Lufthansa Training & Conference Center in Seeheim, is one of the most important events in the airline IT sector,” said Ulrike Behrens, Head of Marketing at Lufthansa Systems, who organizes the Airline Forum. Lufthansa Systems advises and supports airlines in their digital transformation. The aviation IT experts show what sustainable airline processes can look like and provide hands-on support to customers in implementing their projects.

“Digitalization has a significant influence on working processes, business models and our daily life. This applies to the aviation industry as well. The core of our company strategy is to put airlines in a perfect position for the digital future,” said Olivier Krueger, CEO of Lufthansa Systems. “We are delighted to welcome so many of our customers’ representatives to the Airline Forum again this year.”

The keynote speech will be held by Lufthansa CIO Dr. Roland Schuetz. Other customers will also have the opportunity to speak and report on successful projects, including United Airlines and the Israeli airline EL AL. The next two and a half days will be devoted to some 80 lectures and workshops as well as personal conversations with product experts and other airlines. Attendees can put together their own individual program from a comprehensive range of topics. The focus will be on new product developments and innovations in the NetLine and ProfitLine product lines, which will be introduced by experts from Lufthansa Systems and its industry partners.

Automation and integration are key aspects in this context. Modern technologies make it easier to collect and evaluate data in order to identify anomalies and automatically learn from them or carry out certain actions. But it is also increasingly important for IT solutions – especially in the field of operations – to be able to share this data and interact with one another in order to make the best decisions and optimize processes. Communication also plays an essential role in the digital world. It should be fast, simple and possible from anywhere. Mobile solutions and a user-friendly layout help meet these demands.

“At the Airline Forum, we present new industry trends and product portfolio developments to our customers. We also want to talk with them about market challenges, new technologies and smart solutions for their specific requirements,” said Stefan Auerbach, CEO of Lufthansa Systems.

The Market Place provides plenty of room for this dialog. This is where Airline Forum participants can try out the product innovations for themselves right after the sessions. Their feedback is critical to the further optimization of Lufthansa Systems’ products.

Kontron’s IFE&C solutions allow passengers to simultaneously connect to live video presentations and other unique content using their own smartphone, tablet or laptop
Augsburg, Germany | April 5, 2017– Kontron, a global market leader for embedded computing technology (ECT), and a leading supplier of avionics systems for the Inflight Entertainment & Connectivity (IFE&C) market, announced today that aviation IT specialist, Lufthansa Systems, is utilizing the company’s Cab-n-Connect™ A100 cabin wireless access point (CWAP) as the wireless connectivity platform for its innovative testbed on Lufthansa´s FlyingLab flights. Cab-n-Connect delivers the superior performance required for simultaneous access of next-generation HD video streaming in dense multiple client applications on the aircraft.

Lufthansa initiated its FlyingLab flights to give passengers the ability to test and familiarize themselves first-hand with the latest technologies and services being developed for use on airlines as well as to showcase new stimulating types of live content and digital trends. FlyingLab allows Lufthansa to introduce new technology and collect feedback in a real-world aircraft environment. In this context, the IT subsidiary Lufthansa Systems is responsible for the technical infrastructure enabling the WiFi connection on board. The WiFi network is based on the technology of Lufthansa Systems´ innovative digital platform BoardConnect.

Kontron’s Cab-n-Connect A100 wireless access point with 802.11ac WiFi substantially increases bandwidth efficiency for next-generation HD video on the aircraft. The A100 allows both the client device and access point work together to provide an optimized communication path for stronger and faster data transmission.

Kontron technologies were chosen based on Lufthansa Systems’ history of proven success with previous Kontron platform deployments where these certified open platform solutions gave them the most cost-effective and shortest route to deployment. Kontron’s wireless connectivity platforms will be highlighted during the next FlyingLab event scheduled for May 15.

Kontron will demonstrate its complete line of avionics products at the Aircraft Interiors Expo 2017 held in Hamburg, Germany April 4 – 6, 2017 in the Kontron Booth #D50, Hall B2. Kontron is a leading supplier of avionics products to the rapidly growing IFE&C market. In addition to the Cab-n-Connect A100, Kontron offers the ACE Flight 4600 server, which is widely used by Lufthansa and other customers.

New offer to allow immediate detection and remedial action

Geneva | April 3, 2017–
Airbus and SITA have launched new Security Operations Center Services customized for the specific needs of the air transport industry. This new incident detection services will provide airlines, airports and other air transport industry stakeholders with information about unusual cyber activity that may impact their businesses.

These services have been developed to specifically meet an ever-increasing demand for cybersecurity in this industry, fast becoming one of its top priorities. Highlighting the importance of proactive cybersecurity, SITA’s Airline IT Trends Survey 2016 shows that 91% of airlines plan to invest in cybersecurity programs over the next three years.

By joining forces, SITA and Airbus can provide the most advanced cybersecurity solution for the air transport industry. Almost every airline and airport in the world is a customer of SITA and it delivers solutions for the world’s most extensive communications network. Airbus works with companies, critical national infrastructures, governments and defense organizations to detect, analyze and counter increasingly sophisticated cyberattacks.

Together they will use their expertize to detect cyber activity relevant to airlines and airports. When requested, the joint Security Operations Center Services will provide appropriate containment and remedial action ensuring that a company’s digital assets are safe from attack.

Barbara Dalibard, CEO of SITA, said: “As an industry we need to move faster in developing new cybersecurity solutions that mitigate the risk of ever-changing threats. This requires constant collaboration and innovation. With SITA and Airbus CyberSecurity uniquely placed at the heart of the air transport industry, we can facilitate innovation and information-sharing through services such as the Security Operations Center Service, providing solutions our customers demand and need.”

François Lavaste, Head of Airbus CyberSecurity, said: “Air transport is part of the Airbus DNA, so it was only natural that we joined forces with SITA to adapt our innovative cybersecurity solutions to this new service area, which is experiencing exponential growth. Our standard solution mainly combines real-time monitoring services for applications and communications dedicated to air transport and incident response services.”

The joint Airbus and SITA Security Operations Center Service is the first of a new portfolio of cybersecurity products and services being developed by SITA. The portfolio will help airlines and airports identify, detect and react to cyber threats while protecting their company assets from attack.

In addition to creating a customized portfolio for the industry, SITA in 2016 identified cybersecurity as one of five keys areas where it is exploring new solutions on behalf of its members as well as the wider air transport community.

New technology allows airlines to make rapid and timely changes to its airfares
Cairo, Egypt | March 21, 2017– EGYPTAIR have selected SITA’s Airfare Insight to provide the airline better visibility

of its fares across all markets as well as the ability to deliver the most competitive fares to its passengers. EGYPTAIR is among 19 airlines globally that currently use Airfare Insight, leading the market with the most comprehensive fare management technology available today.

In an increasingly competitive environment, Airfare Insight, part of the Horizon® portfolio, allows the airline to make rapid adjustments to fares and rules in response to market conditions. Using Airfare Insight, EGYPTAIR can monitor, accurately analyze the competitor landscape and quickly react to changes in the market with the right fare at the right time.

Until now airlines have typically compared fares with competing carriers using base or “filed” fares that ended up bearing little resemblance to the price paid by customers. Airfare Insight’s unique “All in Fare” functionality provides EGYPTAIR with a true view of the market pricing with a comprehensive fare that includes the base price, taxes, fees and charges for each market. EGYPTAIR also benefits from Airfare Insights’ dedicated workflow, resulting in synchronized distribution, fewer errors and market prioritization.

The ability to manage its pricing globally is key to an airline such as EGYPTAIR, which has a strong network of routes throughout the Middle East, Africa, Europe, Asia as well as New York and Toronto, serving 70 destinations in 48 countries.

EGYPTAIR Holding Company’s Chairman and CEO, Safwat Mosallam, said: “In today’s competitive marketplace, pricing can change dramatically in a matter of hours. For EGYPTAIR it is vital that we understand what is happening in the market so that we can respond with accurate and competitive fares. Airfare Insight allows us to do just that.”

Hani El-Assaad, SITA President, Middle East, India and Africa said: “Our focus at SITA is to ensure that we make air travel easy at every step. With Airfare Insight, we deliver technology that meets this promise by simplifying how airlines manage airfares, optimizing their processes to improve their speed to market and delivering the most competitive fares available.”

Group to address today’s airport security threats and define roadmap for a safe and efficient end-to-end passenger experience
Atlanta, Georgia | March 16, 2017– SITA, the global provider of border security and IT solutions to governments, airlines and airports, today announced the formation of the Secure Journeys Working Group to address today’s airport security threats in the USA and to work towards creating a secure and efficient passenger experience throughout the airport.

The launch of the Secure Journeys initiative is in response to the current security climate and recent attacks on non-secure areas of the airport, including the Brussels airport bombing and Fort Lauderdale airport shooting. Members of the working group cite these incidents as examples that demonstrate the need to rethink the approach to getting passengers through the airport quickly and safely.

Brian Cobb, Vice President of Customer Services, Cincinnati/Northern Kentucky International Airport (CVG), said: “Because CVG is a mid-market airport, we have the unique ability to quickly test the effectiveness of emerging technology on security and efficiency. As a member of Secure Journeys, we can use our knowledge to help shape recommendations to the TSA and CBP based on real-world experience rather than untested concepts. We look forward to collaborating as a community to ensure the safety and convenience of the traveling public.”

Secure Journeys is an evolution and expansion of SITA’s Border Automation User Group which was formed in 2015 to facilitate implementation of the U.S. Customs and Border Protection’s (CBP) Automated Passport Control program.

The newly extended group will address growing challenges, including:

  • Moving passengers and baggage more rapidly through non-secure areas of the airport, such as check-in and baggage claim areas;
  • Reducing and effectively managing security wait times to reduce lines of people in non-secure areas;
  • Incorporating biometrics for passenger screening authentication;
  • Addressing ways in which identity management solutions can be used along with data analytics to reduce the growing concerns around the insider threat.

The value of Secure Journeys is its ability to bring together experts and representatives from across the air transport spectrum to provide input and recommendations based on their unique perspective and experience. Given the Administration’s focus on transportation security and commitment to large-scale investment for the nation’s infrastructure, the solutions and recommendations identified by Secure Journeys are vital to informing key decision makers.

David Menzel, Sales Director-Government Markets, SITA, Founding Member, Secure Journeys, said: “As the U.S. government looks for answers to a new set of threats passengers face, Secure Journeys will identify solutions to common ‘soft target’ challenges, passenger screening and insider threats and develop a set of recommended standards for U.S. airports to adopt. We look forward to continuing work with the Department of Homeland Security and our airline and airport partners to make America’s airports safer and improve the overall passenger experience from reservation to destination.”

Investment to help SITA deliver new geo-location technology to airports and airlines

Geneva | March 1, 2017–

SITA, the air transport IT provider, has completed a strategic investment in dynamic mapping company LocusLabs, helping drive innovation for the benefit of the entire industry while supporting SITA’s own investment in innovation.

The investment also supports SITA’s continued focus on developing and delivering common-use geo-location technology which allows passengers to identify services using location. This solution, which merges mapping with a wide range of location data, allows airports and airlines to use the same dynamic maps and data but tailor them to their own requirements.

This additional funding will help LocusLabs further enhance its mapping capabilities, which is already in use at several major international airports as well as by airlines.

Jim Peters, Chief Technology Officer at SITA, said: “SITA has a clear focus to fast track innovation on behalf of the air transport industry and provide new technology that makes air travel easier at every step. These investments complement our own research and development at SITA Lab, by investing in complementary technologies that add value to our overall portfolio.

“LocusLabs is a perfect example – its geo-location capability adds real value to SITA’s cutting-edge airport app and opens new possibilities to enhance the passenger experience using location.”

LocusLabs provides the world’s most accurate and up-to-date indoor maps for airports and is used by SITA to power its mapping functionality for its Day of Travel airport app, already in use by international airports globally, including Miami International Airport and Nice Côte d’Azur Airport. These graphically enhanced, vector-based maps, have built-in navigation functionality to guide travelers to their boarding gate or other airport locations. Rich content including images, attributes, keywords and other metadata enable easy discovery of points of interest, retail stores and other amenities at the airport.

LocusLabs CEO and Co-Founder, Campbell Kennedy, said: “While LocusLabs’ mapping technology continues to help millions of passengers find their way through airports globally, technology continues to change rapidly and we need to keep pace to remain relevant. Future smart buildings and augmented reality applications are the new frontier for maps and with the support of SITA, both as an investor as well as a technology specialist in the air transport industry, LocusLabs can bring these technologies to fruition.”

From personalizing the travel experience to big data, improved efficiency and new dynamic distribution standards – Lufthansa Systems supports airlines on every level of digital transformation

Raunheim, Germany | February 16, 2017– Everyone is talking about digitalization. Many companies are wondering how to future-proof themselves in the digital world. Lufthansa Systems turned this vision into reality a long time ago. For years, the aviation IT specialist has been advising and supporting airlines in their digital transformation, demonstrating what sustainable airline processes can look like and helping customers implement concrete projects.

“The core of our company strategy is to put airlines in a perfect position for the digital future. For example, we have spent over 15 years helping airlines work toward a paperless flight deck,” said Olivier Krüger, CEO of Lufthansa Systems. “We are offering new solutions and expanding our consulting unit in response to growing demand in the market. In keeping with this, we are continually enhancing our digital expertise so we can develop innovative solutions for the entire cosmos of an airline and its passengers – with data analytics, personalization, mobility and new developments such as eye tracking and dynamic navigation maps.”

The spectrum includes solutions and consulting services for improving the efficiency and differentiation of all aspects of an airline as well as for optimizing the entire travel chain for passengers.

Personalized Air Travel Services: Personalized solutions aim to enhance the passenger travel experience. New digital and individual services and apps, which can be used before, during and after a flight, ensure that passengers are addressed directly and personally. BoardConnect is one example. This digital platform enables passengers to access wireless inflight entertainment on their own smartphones and tablets, while offering additional functionalities for flight deck and cabin crews – with or without an Internet connection. The new inTime app is another example. It calculates how much time passengers will need to reach their gate punctually from their current location. Both the traffic situation outside the airport and the waiting times at check-in and security are taken into account here. The timings are based on (anonymized) data from real passengers, so the app gets more intelligent over time.

Dynamic Distribution Management: Dynamic distribution management makes it possible for airlines to increase their revenues by offering ticket and service packages directly to travelers. The New Distribution Capability (NDC) standard of the International Air Transport Association (IATA) is promoting this development and significantly affecting the distribution structures of airlines. Together with partners, Lufthansa Systems provides solutions for the entire NDC process, including offer and order management, dynamic pricing, and billing with the Sirax/RA revenue accounting solution. Airlines benefit from improved customer loyalty through more individualized offers, with lower distribution costs and higher revenues.

Safe & Efficient Flight Operations: Optimization and efficiency in all aspects of flight operations are the crucial aspects here. Simplified processes, improved routes, reduced fuel consumption and shorter handling times (including for crews and maintenance work) not only generate considerable savings potential, they also increase flight safety. For example, the digital navigation maps of the Lido/Navigation product line are becoming more and more dynamic. In the near future, they will be able to seamlessly display all flight processes from gate to gate. With an on-board Internet connection, additional smart functions in the maps can show information that is relevant to specific situations during a flight. This increases the pilots’ situational awareness.

Reliable Air Travel Experience: New developments in the field of flight operations revolve around passengers and their positive travel experience. If disruptions or delays do occur, these solutions aim to minimize the negative effects on passengers and communicate changes in a transparent way. This is essential to an airline’s success. The successful NetLine/Ops ++ operations control solution helps here with its innovative eye-tracking feature. Employees in an operations control center sometimes have to monitor six screens showing current flights and information about potential disturbances. Analyzing the eye movements of operations controllers with the help of eye-tracking technology ensures that no important warnings or disruption notifications are overlooked.

“In light of the growing importance of digital solutions in the aviation industry – including in the areas of data sharing, analytics and prediction – we founded a company last year called zeroG,” said Lufthansa Systems CEO Stefan Auerbach. “zeroG is a consulting firm with the character of a start-up which can respond quickly and flexibly to changes in the market. With their expertise in IT and aviation, our zeroG consultants support digitalization projects inside and outside of the Lufthansa Group.”

The attached infographic provides an overview of current digitalization projects and innovative solutions. Excerpts can be provided upon request. An animated version of the infographic for digital use can be found on YouTube. (Copyright: Lufthansa Systems)

More information about Lufthansa Systems’ digitalization expertise is available online: www.lhsystems.com or on YouTube: www.youtube.com/user/LHsystems

APEX/IFSA
The other day, we got a note from Robin Applebaum, APEX Marketing Communication Director we thought you might like to see: “I wanted to reach out to you today with some exciting news from the Airline Passenger Experience Association (APEX) and the International Flight Service Association (IFSA). This morning, APEX and IFSA announced a more tightly aligned relationship to better serve the global airline industry. This step will help to further solidify APEX as the industry’s most influential member-based organization dedicated to elevating the entire passenger experience; and will help IFSA to grow globally as the pivotal airline association of the catering and in-flight services market. While both APEX and IFSA will remain fully independent, this alliance triggers additional collaboration in the planning of association co-locations and events, joint working groups, reciprocal guest board member attendance at board meetings, as well as now having a common Chief Executive Officer serving both associations.”

When we asked for more background info, she responded: “As I am sure you are aware, APEX and the International Flight Service Association (IFSA), have had a long established ‘sister-association relationship.’ Last week’s announcement only serves to further align the two groups. As part of this strategic relationship, APEX will be leveraging IFSA to represent the foundation of the association’s catering and services sector. “This will not only help the association to grow its footprint, but will also further solidify APEX as the industry’s most influential member-based organization dedicated to elevating the entire passenger experience. For IFSA, aligning with APEX will help them to expand its reach globally, build additional strategic partnerships with like-minded organizations, and establish itself as the industry’s global representative of the growing catering and in-flight/onboard hospitality market.”

“Additionally, the inclusion of more catering and service elements at APEX events will attract greater numbers of senior airline decision makers who oversee this sector as well as IFE by offering a greater diversification of products, services and information. As demonstrated at APEX EXPO in Singapore, this type of approach yields an increase in potential customers for event exhibitors and other vendor participants. Finally, it will help to better position APEX events against the backdrop of assertive for-profit show competition.”


Gogo
“To celebrate the fleet-wide upgrade to their new JAL SKY NEXT product, the airline will start offering free Wi-Fi on all equipped domestic flights from February 1, 2017 till August 31st 2017. Connectivity is provided through Gogo using our satellite Internet technology. You’ll find the SKY NEXT product on select 777 -300, 777-200, 767-300 and 737-800 aircraft. JAL was our first international customer, and we’ve been honored to partner with them since 2014 on connectivity and entertainment for their domestic passengers.

This promotion from JAL is just one of the latest to offer Gogo products and services free to their passengers. Last year, we partnered with T-Mobile to provide free Wi-Fi to their subscribers, and most recently, Alaska Airlines rolled out their Free ChatTM product which lets passengers access popular chat apps like iMessage, Facebook Messenger and WhatsApp on their smartphone.

In addition to connectivity promotions, we also provide the technology allowing airlines to offer free wireless entertainment to their customers. The product, called Gogo Vision, streams movies and TV shows from our airborne server to most mobile devices, laptops and tablets. Movies and TV shows from Gogo Vision can now be found on more than 2800 aircaft on some the largest airlines in the world. Today, many of Gogo’s airline partners are offering all or some of the content free to passengers.”


AirSatOne
Aviation Satcom provider, AirSatOne, announces lower rates for its SwiftBroadband connectivity. Taking care of customers is a top priority at AirSatOne and one reason why the company maintains a 99% customer retention rate. So when Inmarsat, the leader in global satellite communications, lowered its prices AirSatOne was quick to pass the savings on to its customers.

Customers using AirSatOne as their service provider have access to its custom global network for the same price as the generic network used by the competition. AirSatOne’s custom network includes worldwide teleports and IP PoP (Internet Point of Presence) with advanced network security and our globally deployed Flightstream SA which provides web filtering, compression, consumption tracking and firewall customized for mobile communications.

“We think this is an exciting time for the Satcom market. With more and more operators and executives finding it essential to conduct business and stay in sync with the home office while traveling, we hope reducing airtime charges will encourage more aircraft owners to invest in installing Satcom systems in their aircraft,” says Kremsreiter. Satcom systems work everywhere (except at the poles) so in addition to increasing productivity, Satcom hardware increases the aircraft’s value and worldwide marketability when it comes time to sell.


SITA
Airlines and airports are investing in technologies to help predict and prepare for future events. This is according to The Future is Predictable, a report published today by air transport IT provider, SITA. It outlines how efforts are being made to tackle the estimated US$25 billion[1] cost of flight disruptions to the air transport industry by harnessing artificial intelligence, cognitive computing, predictive analytics and other progressive technical capabilities.

SITA’s analysis reveals that predictive tools using artificial intelligence and cognitive computing are likely to be adopted by half of airlines and airports over the coming five to 10 years. However, a few front runners are already trialing predictive modeling, machine learning, and data mining. These efforts are mainly focused on initiatives that will provide passengers with more relevant information about their journey to create more seamless and personal experiences.

During 2017, SITA Lab will be validating delay predictions with airlines and airports and expects to complete up to five trials with its industry partners. The next stage will be to incorporate its delay prediction algorithm and disruption warning feeds into SITA’s services to the air transport industry. In the report, leading airports and airlines share their experiences including Gatwick Airport where a seamless passenger experience from curb to gate is the goal. Here several different areas of airport activity are tracked to measure performance and move towards predicting it.

As artificial intelligence develops the importance of maintaining the human touch is not lost on the airlines and airports. Indeed, the combination of people and artificial intelligence is described as transforming the travel experience. The science of artificial intelligence is developing quickly and airlines and airports are turning to the academic community to help them with predictive tools to tackle disruptions. SITA’s report discusses research that is being carried out with scientists from Binghamton University, State University of New York; University of Nottingham as part the European Union-funded consortium PASSME; Carnegie Mellon University; Oxford University’s Data Science Laboratory in the Mathematical Institute and University College London School of Management.

The Future is Predictable combines SITA’s global industry experience and studies with commentary and case studies from airports and airlines that are investing in the latest research and technologies.

Check out the full press release here.
For further details download SITA’s full report – The Future is Predictable


Phitek
New Zealand-based audio equipment and technology developer Phitek Systems has been sold to New York-listed Amphenol Corp, providing an exit for a number of domestic VC investors. Phitek’s previous backers include Direct Capital-managed TMT Ventures and Stephen Tindal’s K1W1 investment vehicle. TMT, which has been invested since 2005, has a direct 27 per cent and a 14 per cent holding shared with the New Zealand Venture Investment Fund. Meanwhile, K1W1 owns 39 per cent. Phitek designs and supplies aircraft in-flight entertainment interconnect products for the commercial aerospace industry. You can read more here.


Lufthansa Technik
Luftahansa Technik has announced a two-in-one solution (TIOS) antenna radome for the Boeing 737-700 and -800. The antenna, installed on the vertical stabilizer to reduce drag and positively affect the aircraft’s center of gravity, will make it possible to install Ka-band antennas to provide high-speed internet, TV connections and a high-definition camera. The radome is up to 200 lb. (100 kg) lighter than the original and is FAA validated and has an EASA Supplemental Type Certification. You can find satellite communication options, products, services and companies in MRO Links, MRO-Network.com’s searchable directory.

TIOS – Two antennas under one radome – YouTube


Notes

  • Rich Salter told IFExpress: “Re: data transmission via light (LiFi), I just signed on to Moderate a session at AIX’ Passenger Experience Conference (PEC) on April 3 in Hamburg. It is the Tech Horizons session (last one of the day) in the Connected Journey track, and one of the presenters is Prof Harald Haas of Edinburgh who is founder of PureLiFi  – and he coined the term “LiFi” too.”
  • Richie Sugimoto reports that Aircraft Cabin Systems has just received Certification of ISO9001 and AS9100 – Congratulations!

More Stuff


News:

Lufthansa Systems

Brussels Airlines introduced a new passenger service system in 2016. To make its departure control and adjacent applications accessible from the respective CUTE systems at each of the airports in its network, the Belgian airline is using cFront/LAGUNA from Lufthansa Systems. CUTE stands for Common Use Terminal Equipment. This software enables airlines to make shared use of airport IT infrastructures. This means that different airlines can use the same hardware to access their own servers for passenger and flight handling. The cFront/LAGUNA adapter software helps standardize the different versions of the CUTE systems.

“We have more than 100 destination airports in our route network. As an airline, it isn’t possible for us to develop interfaces for every version of CUTE and acquire the necessary certifications. This is why we are relying on the expertise of Lufthansa Systems,” said Paul Rogiers, Delivery Manager Outstations/IT at Brussels Airlines.

For many years, Lufthansa Systems has offered airlines comprehensive CUTE services – from setting up the applications to carrying out updates and maintenance. cFront/LAGUNA was modified by the experts to meet the specific needs of the Lufthansa Group. The software is based on the CUTE solution known as cGroup. It accesses an airline’s IT systems in a smooth, standardized way and supports all leading CUTE platforms as well as the new standards for Common Use Passenger Processing Systems (CUPPS). In addition to Brussels Airlines, other airlines in the Lufthansa Group are also using cFront/LAGUNA. This means different airlines in the Group can benefit from a shared check-in system if necessary. Users can access the system from anywhere with a web app. cFront/LAGUNA also offers monitoring functions that provide an overview of the status at all CUTE and CUPPS airports and enables the responsible management team to intervene quickly in the event of a disruption.

“Thanks to the shared certification and provision of cFront/LAGUNA, the Group solution was already available at many of the airports in Brussels Airlines’ network. During the implementation, we simply had to add the information specific to Brussels Airlines. This saved money and ensured a fast launch,” said Bjoern Steinbrecher, Head of cGroup Solutions at Lufthansa Systems.

Established in 2002, Brussels Airlines from Belgium is part of the Lufthansa Group and a member of the Star Alliance. With a fleet of 49 aircraft, Brussels Airlines connects the European capital of Brussels with more than 100 destinations in Europe, Africa, India and North America.”

VISION-BOX

On a similar subject, Vision-Box also has automated airport passenger electronic control devices. We realize this is not IFEC, but  you are going to see a lot of this ground-based technology in the future. Since this technology free’s up a lot of people, border and airport automated technologies will increase for identifying passengers and visitors and a recent release about a Caribbean airport at St. Maarten caught our eye. “Juliana International Airport just upgraded to the new Vision-Box™ which is a self-service biometric Automated Border Control eGates intended to modernize the process, improve the security of the identification procedure, and expedite passenger flow at one more stage of the passenger journey across the airport!”  The news release went on: “vb i-match ™ ABC eGates have now recently announced a seamless passenger journey designed by Vision-Box ™, joining the existing vb i-match ™ security checkpoint gates installed in the first phase of the project. Together, these solutions are streamlining identification processes for departing passengers, when entering airside and clearing immigration.” We also understand that the arrival of biometric ABC technology at SMX (Juliana) Airport means that after successfully entering airport side by using vb i-match ™ security checkpoint eGates, passengers crossing the border will be able to complete the entire immigration process in a few seconds using customer-centric, self service touchpoint vb i-match ™ ABC”. Here is how it works: “Once at the eGate, the passenger will first scan their ePassport, where facial biometric information from the echip is scanned and matched with a live facial image capture of the passenger. Once all identification and safety checks have been successfully conducted, the passenger is allowed to clear immigration. At the forefront of modernizing the immigration clearance procedure is cutting-edge fraud detection and self-clearing biometric identification capabilities, using an advanced eGate security algorithm authenticating the passengers ePassport and identifying identity through multiple fraud and security operations, which just takes a few seconds.” We note that “Newly appointed airport ambassadors are there to greet and guide travelers in the use of the eGates, additionally to the support of a passenger-centered, expertly designed user Interface, oriented towards the success of the operation! Additionally, every passenger transaction is closely monitored by an immigration officer using vb inspector ™, a monitoring system giving the officers immediate information on each passenger’s identity and transaction status, detecting identity fraud, leveraging biometric and biographic information during real-time checks of intelligence and criminal databases, and instantly alerting border officers in case of an emergency.”

Editor’s Note: If you think there is not enough electronics in the airport departure and entry areas, you need to keep your eye on companies like Lufthansa Systems and Vision-Box.  www.vision-box.com. Here is another link about the coming technology.

APPS

We recently came across an interesting website about the use of Android apps for passenger devices.

While a bit old (2014 – 2015) we note their comments: “The average customer rating across Apple App Store and Google Play for the 12 major European airlines included in this study grew from 3.2 to 3.6 (on 1 to 5 scale) between January 2014 and October 2015. And you guessed it – this app stuff is getting a lot more important to travelers.

Airlines aiming at increasing personalization are aware of the importance of mobile apps. However, a prerequisite to unleashing new streams of ancillary revenues through tailored offers is offering an outstanding digital user experience.” The app importance is noted in the link above, but tnooz said: “The average customer rating across Apple App Store and Google Play for the 12 major European airlines included in this study grew from 3.2 to 3.6 (on 1 to 5 scale) between January 2014 and October 2015. While the airline average was around 3.1 to 3.6 (or lower) a reader sent us LATAM’s score (a few months old) – 4.0 Google/4.0 Apple – Guess who designed it?  If you said Zii, you win!

ZODIAC

And speaking of Zodiac Aerospace, Safran will buy them and merge the two companies with lots of financial machinations if all the business offers are accepted. In the end, Safran landing gear, nacelle, power systems, actuators and avionics would be combined with the Zodiac seats, cabin interiors, power distribution, lighting, safety, and oxygen/fluid/safety equipment.

Here are the involved Zodiac companies: Heath Tecna, Contour Aerospace, IMS (Zii), NAT, TriaGnoSys, PPP, and Greenpoint Technologies.

One expert said that the message here is clear, Safran see’s the future of electrical and avionic involvement in in aircraft. We believe, because of their native product differences, that management selection will be very critical as the two companies are so different and almost opposite talents. It is worth noting that the combined company would have about 92,000 employees and we understand Safran purchase is estimated to be approximately  $9.5 Billion. Interestingly, Safran attempted this acquisition in 2010. FYI, if the deal goes through, Safran will be number three Tier 1 supplier behind GE and United Technologies. However, the purchase is still subject to shareholder approval and if so it will close at the end of 2017/ 1st Qtr. 2018. Stay Tuned.

GOGO

Gogo announced that it has promoted Jon Cobin to Executive Vice President and Chief Commercial Officer of Gogo. Cobin has served in a leadership position at Gogo for six years, most recently as head of strategy and global sales for Gogo’s commercial aviation division.  In his new role, he will continue to manage strategy and sales, but will take on the added responsibilities of managing Gogo’s product and marketing teams. Under Jon’s leadership the company has experienced numerous successes, including adding more than 1,000 2Ku aircraft to the backlog in 2016. “Gogo is at the forefront of technology development and innovation and combining our strategy group with product, sales and marketing enables us to better align the organization around meeting the needs of our global airline partners,” said Michael Small, Gogo’s president and CEO. “Jon’s proven leadership makes him the right person for this role.” Congratulations Jon!

 THALES

JetBlue announced the completion of its fleet-wide Fly-Fi installations and they said: “Fly-Fi is the revolutionary Wi-Fi service offered to JetBlue passengers for free across the carrier’s 227 aircraft, including Airbus A320s, A321s and Embraer 190s. This Wi-Fi offering was developed by Thales InFlyt Experience to meet JetBlue’s expectation to offer connectivity services for every seat, on every aircraft. This service allows passengers to connect and remain connected from gate-to-gate. With the completion of these installations, Thales has again enhanced the passenger experience for JetBlue by providing high-bandwidth connectivity services that complement existing stored and live in-flight entertainment products.” For additional details on this service, please refer to this JetBlue press release.

GLOBAL EAGLE

Global Eagle Entertainment, CA secured a $500m senior-secured term-loan facility and a new $85m senior-secured revolving credit facility.

LATE PREDICTION

This came into us after publishing last Tuesday. It is a prediction submission from FlightPath3D: “We predict 2017 as the year the industry finally recognizes the PAX audience as the most highly coveted demographic for advertisers and begins real & sustained efforts to bridge the gap between them.”

A RUMOR

An unnamed IFExpress reporter told us: “Yesterday, I spoke with a friend of mine at (US) FCC and he confirmed that there will be organizational structure changes within. The alleged purpose is to “streamline” the licensing process. We’ll see. I have my doubts with any Federal bureaucracy. However, it could make for an interesting scenario with the 14 GHz air-to-ground license auctions. I suspect the license costs will go higher. Notwithstanding the purported organization changes, with every presidential transition period, he told me, from Republican – to – Democrat, or vice versa, or has about a 3-4 month period when almost nothing happens.” We concur.

LASTLY

You gotta see this – it might work! The Worst Seat on a Plane Gets Better: New Middle Seats

 

 

New Air Travel Solutions global division to be led from Singapore
Singapore | January 23, 2017– SITA, the air transport IT provider, today announced the appointment of Sumesh Patel as SITA President Asia Pacific. He will be responsible for developing and driving the strategic direction for SITA in the region.

Sumesh is a global leader in the air transport industry with decades of experience working with airports and airlines across the world. Prior to this role, he was Vice-President of Business Management, Asia Pacific at SITA. He has guided teams in the design and implementation of major IT initiatives to meet the exacting needs of Asia Pacific’s leading airlines and airports.

His appointment is part of an organizational change which includes the appointment of Ilya Gutlin as President of the Air Travel Solutions division of the organization. Ilya will lead a global team in the development and delivery of products and services to SITA’s 2,800 airline, airport and government customers. Part of this division includes hundreds of software developers located across the world who together design and support mission-critical systems for the world’s air transport industry.

Ilya previously held the role of SITA President Asia Pacific at which time he drove growth and promoted innovation with SITA’s customers across the region. Prior to this he held the role of Vice-President of Airport Solutions and was the architect of SITA’s ‘Intelligent Airport’ vision. Both Sumesh and Ilya will be based at SITA’s Asia Pacific headquarters in Singapore and Sumesh will join the Senior Leadership Team reporting directly to SITA’s CEO.

Barbara Dalibard, CEO SITA, said: “The Asia Pacific region has a strong role in the development of the air transport industry as airlines and airports look to technology to support the region’s fast growth. These two appointments solidify SITA’s dedication to the region and will ensure innovation and a keen focus on our customers. Sumesh’s deep knowledge of customers in APAC and his broad experience of SITA and leadership experience combined with Ilya’s drive to develop our products and solutions mean that we are poised for success.”

Sumesh began his career with SITA as an engineer in Mumbai, moving to sales in South Asia before working in both the areas of communications and airport business at SITA. He holds an MBA from the National University of Singapore.

Ilya began his career at Ernst & Young before joining SITA as a financial controller. He graduated with distinction with a Bachelor of Commerce degree from McGill University in Montreal. He also has a CPA from Canada and completed an Executive Leadership Program at INSEAD.

  • SITA Airport Management solution initially to be installed at airports in Portugal, France and Cambodia

Paris, France | December 20, 2016– VINCI Airports will be implementing SITA’s multi-airport Airport Management solution across its global network of airports, starting with 22 airports in Portugal, France and Cambodia. This operational unification will help the airport group deliver new efficiencies and synergies across its global network of airports.

VINCI Airports, a top five global player in the international airport sector, manages the development and operations of 35 airports: 13 in France, 10 in Portugal, 3 in Cambodia, 2 in Japan, 6 in the Dominican Republic and Santiago airport in Chile. Served by more than 170 airlines, VINCI Airports’ network handles more than 130 million passengers annually. To support its fast international expansion, the group has turned to global IT provider SITA to help optimize its airport operations by leveraging the most advanced integrated technology.

For SITA, this is the biggest and most diverse deployment of its Airport Management solution yet, demonstrating SITA’s ability to deliver the technology across numerous airports and countries. VINCI Airports will use the technology to streamline operations around the world by introducing common tools in the network. These will include new airport operational databases (AODB), resource management systems (RMS) as core modules, with the addition of complementary systems as needed, such as flight information display systems (FIDS), and passenger and capacity optimization systems.

Nicolas Notebaert, CEO VINCI Concessions and Chairman VINCI Airports said: “Given that we operate in airports that are geographically spread out and diverse in terms of size and markets served, we needed a solution that brought some commonality in the operational systems used by our airports yet was able to accommodate the unique requirements in each location. SITA understood our requirements and provides a fit-for-purpose solution.”

Dave Bakker, SITA President Europe, said: “SITA’s global reach means we are able to not only support VINCI Airports’ operational requirements today, but also their future growth plans no matter where they choose to expand and operate. Our experience in more than 1,000 airports around the world means we understand the challenges and opportunities of using cutting-edge technology to manage an airport.”
As part of the rollout, SITA’s AirportResource Manager system will provide VINCI Airports with the tools to manage equipment and staff in real-time, giving the airport operator more flexibility to effectively optimize and deploy resources to address changes across airports. SITA will also introduce its business intelligence portal, AirportPulse, which will provide VINCI Airports’ teams the ability to monitor, predict and manage daily airport operations. They will have a dynamic view of the airport passenger flows, allowing them to quickly respond to any changes on the airport floor.

  • New forecasts will be integrated into ARINCDirect flight planning tools
  • Increases safety for operators in Southern Europe, the Middle East and North Africa

Dubai, UAE |December 6, 2016– Rockwell Collins is integrating regional sand and dust storm forecast information into the company’s ARINCDirectSM flight planning tools, enabling business aviation operators in those areas to improve safety and on-time performance.

“Over the past 15 years, a number of factors have resulted in an increase in the frequency, intensity and operational impact of sand and dust storms in the Middle East and surrounding areas,” said

Bob Richard, senior director, ARINCDirect for Rockwell Collins. “Integrating high-resolution forecast information into our flight and international trip support services will provide safety and performance benefits for business aviation operators in the region.”

The data used by ARINCDirect is sourced and exclusively licensed from the Barcelona Supercomputing Center, host of the first World Meteorological Organization’s Regional Specialized Meteorological Center with activity specialization on Atmospheric Sand and Dust Forecast, the Barcelona Dust Forecast Center for the EuMEA region. The data has been used by government authorities for air quality monitoring, as well as industrial and aviation interests.

The integration is currently in beta testing and is available for demonstration in the Rockwell Collins booth, #421, at the Middle East and North Africa Business Aviation Association Show (MEBAA 2016), Jebel Ali, Dubai, December 6-8, 2016.

ARINCDirect provides business aviation operators with the single most comprehensive portfolio of flight support solutions in the industry including cabin connectivity services, flight planning, regional and international trip support and flight operations management.