From personalizing the travel experience to big data, improved efficiency and new dynamic distribution standards – Lufthansa Systems supports airlines on every level of digital transformation
Raunheim, Germany | February 16, 2017– Everyone is talking about digitalization. Many companies are wondering how to future-proof themselves in the digital world. Lufthansa Systems turned this vision into reality a long time ago. For years, the aviation IT specialist has been advising and supporting airlines in their digital transformation, demonstrating what sustainable airline processes can look like and helping customers implement concrete projects.
“The core of our company strategy is to put airlines in a perfect position for the digital future. For example, we have spent over 15 years helping airlines work toward a paperless flight deck,” said Olivier Krüger, CEO of Lufthansa Systems. “We are offering new solutions and expanding our consulting unit in response to growing demand in the market. In keeping with this, we are continually enhancing our digital expertise so we can develop innovative solutions for the entire cosmos of an airline and its passengers – with data analytics, personalization, mobility and new developments such as eye tracking and dynamic navigation maps.”
The spectrum includes solutions and consulting services for improving the efficiency and differentiation of all aspects of an airline as well as for optimizing the entire travel chain for passengers.
Personalized Air Travel Services: Personalized solutions aim to enhance the passenger travel experience. New digital and individual services and apps, which can be used before, during and after a flight, ensure that passengers are addressed directly and personally. BoardConnect is one example. This digital platform enables passengers to access wireless inflight entertainment on their own smartphones and tablets, while offering additional functionalities for flight deck and cabin crews – with or without an Internet connection. The new inTime app is another example. It calculates how much time passengers will need to reach their gate punctually from their current location. Both the traffic situation outside the airport and the waiting times at check-in and security are taken into account here. The timings are based on (anonymized) data from real passengers, so the app gets more intelligent over time.
Dynamic Distribution Management: Dynamic distribution management makes it possible for airlines to increase their revenues by offering ticket and service packages directly to travelers. The New Distribution Capability (NDC) standard of the International Air Transport Association (IATA) is promoting this development and significantly affecting the distribution structures of airlines. Together with partners, Lufthansa Systems provides solutions for the entire NDC process, including offer and order management, dynamic pricing, and billing with the Sirax/RA revenue accounting solution. Airlines benefit from improved customer loyalty through more individualized offers, with lower distribution costs and higher revenues.
Safe & Efficient Flight Operations: Optimization and efficiency in all aspects of flight operations are the crucial aspects here. Simplified processes, improved routes, reduced fuel consumption and shorter handling times (including for crews and maintenance work) not only generate considerable savings potential, they also increase flight safety. For example, the digital navigation maps of the Lido/Navigation product line are becoming more and more dynamic. In the near future, they will be able to seamlessly display all flight processes from gate to gate. With an on-board Internet connection, additional smart functions in the maps can show information that is relevant to specific situations during a flight. This increases the pilots’ situational awareness.
Reliable Air Travel Experience: New developments in the field of flight operations revolve around passengers and their positive travel experience. If disruptions or delays do occur, these solutions aim to minimize the negative effects on passengers and communicate changes in a transparent way. This is essential to an airline’s success. The successful NetLine/Ops ++ operations control solution helps here with its innovative eye-tracking feature. Employees in an operations control center sometimes have to monitor six screens showing current flights and information about potential disturbances. Analyzing the eye movements of operations controllers with the help of eye-tracking technology ensures that no important warnings or disruption notifications are overlooked.
“In light of the growing importance of digital solutions in the aviation industry – including in the areas of data sharing, analytics and prediction – we founded a company last year called zeroG,” said Lufthansa Systems CEO Stefan Auerbach. “zeroG is a consulting firm with the character of a start-up which can respond quickly and flexibly to changes in the market. With their expertise in IT and aviation, our zeroG consultants support digitalization projects inside and outside of the Lufthansa Group.”
The attached infographic provides an overview of current digitalization projects and innovative solutions. Excerpts can be provided upon request. An animated version of the infographic for digital use can be found on YouTube. (Copyright: Lufthansa Systems)
The other day, we got a note from Robin Applebaum, APEX Marketing Communication Director we thought you might like to see: “I wanted to reach out to you today with some exciting news from the Airline Passenger Experience Association (APEX) and the International Flight Service Association (IFSA). This morning, APEX and IFSA announced a more tightly aligned relationship to better serve the global airline industry. This step will help to further solidify APEX as the industry’s most influential member-based organization dedicated to elevating the entire passenger experience; and will help IFSA to grow globally as the pivotal airline association of the catering and in-flight services market. While both APEX and IFSA will remain fully independent, this alliance triggers additional collaboration in the planning of association co-locations and events, joint working groups, reciprocal guest board member attendance at board meetings, as well as now having a common Chief Executive Officer serving both associations.”
When we asked for more background info, she responded: “As I am sure you are aware, APEX and the International Flight Service Association (IFSA), have had a long established ‘sister-association relationship.’ Last week’s announcement only serves to further align the two groups. As part of this strategic relationship, APEX will be leveraging IFSA to represent the foundation of the association’s catering and services sector. “This will not only help the association to grow its footprint, but will also further solidify APEX as the industry’s most influential member-based organization dedicated to elevating the entire passenger experience. For IFSA, aligning with APEX will help them to expand its reach globally, build additional strategic partnerships with like-minded organizations, and establish itself as the industry’s global representative of the growing catering and in-flight/onboard hospitality market.”
“Additionally, the inclusion of more catering and service elements at APEX events will attract greater numbers of senior airline decision makers who oversee this sector as well as IFE by offering a greater diversification of products, services and information. As demonstrated at APEX EXPO in Singapore, this type of approach yields an increase in potential customers for event exhibitors and other vendor participants. Finally, it will help to better position APEX events against the backdrop of assertive for-profit show competition.”
“To celebrate the fleet-wide upgrade to their new JAL SKY NEXT product, the airline will start offering free Wi-Fi on all equipped domestic flights from February 1, 2017 till August 31st 2017. Connectivity is provided through Gogo using our satellite Internet technology. You’ll find the SKY NEXT product on select 777 -300, 777-200, 767-300 and 737-800 aircraft. JAL was our first international customer, and we’ve been honored to partner with them since 2014 on connectivity and entertainment for their domestic passengers.
This promotion from JAL is just one of the latest to offer Gogo products and services free to their passengers. Last year, we partnered with T-Mobile to provide free Wi-Fi to their subscribers, and most recently, Alaska Airlines rolled out their Free ChatTM product which lets passengers access popular chat apps like iMessage, Facebook Messenger and WhatsApp on their smartphone.
In addition to connectivity promotions, we also provide the technology allowing airlines to offer free wireless entertainment to their customers. The product, called Gogo Vision, streams movies and TV shows from our airborne server to most mobile devices, laptops and tablets. Movies and TV shows from Gogo Vision can now be found on more than 2800 aircaft on some the largest airlines in the world. Today, many of Gogo’s airline partners are offering all or some of the content free to passengers.”
Aviation Satcom provider, AirSatOne, announces lower rates for its SwiftBroadband connectivity. Taking care of customers is a top priority at AirSatOne and one reason why the company maintains a 99% customer retention rate. So when Inmarsat, the leader in global satellite communications, lowered its prices AirSatOne was quick to pass the savings on to its customers.
Customers using AirSatOne as their service provider have access to its custom global network for the same price as the generic network used by the competition. AirSatOne’s custom network includes worldwide teleports and IP PoP (Internet Point of Presence) with advanced network security and our globally deployed Flightstream SA which provides web filtering, compression, consumption tracking and firewall customized for mobile communications.
“We think this is an exciting time for the Satcom market. With more and more operators and executives finding it essential to conduct business and stay in sync with the home office while traveling, we hope reducing airtime charges will encourage more aircraft owners to invest in installing Satcom systems in their aircraft,” says Kremsreiter. Satcom systems work everywhere (except at the poles) so in addition to increasing productivity, Satcom hardware increases the aircraft’s value and worldwide marketability when it comes time to sell.
Airlines and airports are investing in technologies to help predict and prepare for future events. This is according to The Future is Predictable, a report published today by air transport IT provider, SITA. It outlines how efforts are being made to tackle the estimated US$25 billion cost of flight disruptions to the air transport industry by harnessing artificial intelligence, cognitive computing, predictive analytics and other progressive technical capabilities.
SITA’s analysis reveals that predictive tools using artificial intelligence and cognitive computing are likely to be adopted by half of airlines and airports over the coming five to 10 years. However, a few front runners are already trialing predictive modeling, machine learning, and data mining. These efforts are mainly focused on initiatives that will provide passengers with more relevant information about their journey to create more seamless and personal experiences.
During 2017, SITA Lab will be validating delay predictions with airlines and airports and expects to complete up to five trials with its industry partners. The next stage will be to incorporate its delay prediction algorithm and disruption warning feeds into SITA’s services to the air transport industry. In the report, leading airports and airlines share their experiences including Gatwick Airport where a seamless passenger experience from curb to gate is the goal. Here several different areas of airport activity are tracked to measure performance and move towards predicting it.
As artificial intelligence develops the importance of maintaining the human touch is not lost on the airlines and airports. Indeed, the combination of people and artificial intelligence is described as transforming the travel experience. The science of artificial intelligence is developing quickly and airlines and airports are turning to the academic community to help them with predictive tools to tackle disruptions. SITA’s report discusses research that is being carried out with scientists from Binghamton University, State University of New York; University of Nottingham as part the European Union-funded consortium PASSME; Carnegie Mellon University; Oxford University’s Data Science Laboratory in the Mathematical Institute and University College London School of Management.
The Future is Predictable combines SITA’s global industry experience and studies with commentary and case studies from airports and airlines that are investing in the latest research and technologies.
New Zealand-based audio equipment and technology developer Phitek Systems has been sold to New York-listed Amphenol Corp, providing an exit for a number of domestic VC investors. Phitek’s previous backers include Direct Capital-managed TMT Ventures and Stephen Tindal’s K1W1 investment vehicle. TMT, which has been invested since 2005, has a direct 27 per cent and a 14 per cent holding shared with the New Zealand Venture Investment Fund. Meanwhile, K1W1 owns 39 per cent. Phitek designs and supplies aircraft in-flight entertainment interconnect products for the commercial aerospace industry. You can read more here.
Luftahansa Technik has announced a two-in-one solution (TIOS) antenna radome for the Boeing 737-700 and -800. The antenna, installed on the vertical stabilizer to reduce drag and positively affect the aircraft’s center of gravity, will make it possible to install Ka-band antennas to provide high-speed internet, TV connections and a high-definition camera. The radome is up to 200 lb. (100 kg) lighter than the original and is FAA validated and has an EASA Supplemental Type Certification. You can find satellite communication options, products, services and companies in MRO Links, MRO-Network.com’s searchable directory.
TIOS – Two antennas under one radome – YouTube
- Rich Salter told IFExpress: “Re: data transmission via light (LiFi), I just signed on to Moderate a session at AIX’ Passenger Experience Conference (PEC) on April 3 in Hamburg. It is the Tech Horizons session (last one of the day) in the Connected Journey track, and one of the presenters is Prof Harald Haas of Edinburgh who is founder of PureLiFi – and he coined the term “LiFi” too.”
- Richie Sugimoto reports that Aircraft Cabin Systems has just received Certification of ISO9001 and AS9100 – Congratulations!
- The death of IFE? The death of in-flight entertainment? American Airlines scraps screens and tells fliers to bring their own
- Cabin networks and Wi-Fi feature in Crystal Cabin Awards 2017
- Is this starting to smell funny? Delta Halts U.S. Flights as Another Computer Failure Strikes – Bloomberg
Brussels Airlines introduced a new passenger service system in 2016. To make its departure control and adjacent applications accessible from the respective CUTE systems at each of the airports in its network, the Belgian airline is using cFront/LAGUNA from Lufthansa Systems. CUTE stands for Common Use Terminal Equipment. This software enables airlines to make shared use of airport IT infrastructures. This means that different airlines can use the same hardware to access their own servers for passenger and flight handling. The cFront/LAGUNA adapter software helps standardize the different versions of the CUTE systems.
“We have more than 100 destination airports in our route network. As an airline, it isn’t possible for us to develop interfaces for every version of CUTE and acquire the necessary certifications. This is why we are relying on the expertise of Lufthansa Systems,” said Paul Rogiers, Delivery Manager Outstations/IT at Brussels Airlines.
For many years, Lufthansa Systems has offered airlines comprehensive CUTE services – from setting up the applications to carrying out updates and maintenance. cFront/LAGUNA was modified by the experts to meet the specific needs of the Lufthansa Group. The software is based on the CUTE solution known as cGroup. It accesses an airline’s IT systems in a smooth, standardized way and supports all leading CUTE platforms as well as the new standards for Common Use Passenger Processing Systems (CUPPS). In addition to Brussels Airlines, other airlines in the Lufthansa Group are also using cFront/LAGUNA. This means different airlines in the Group can benefit from a shared check-in system if necessary. Users can access the system from anywhere with a web app. cFront/LAGUNA also offers monitoring functions that provide an overview of the status at all CUTE and CUPPS airports and enables the responsible management team to intervene quickly in the event of a disruption.
“Thanks to the shared certification and provision of cFront/LAGUNA, the Group solution was already available at many of the airports in Brussels Airlines’ network. During the implementation, we simply had to add the information specific to Brussels Airlines. This saved money and ensured a fast launch,” said Bjoern Steinbrecher, Head of cGroup Solutions at Lufthansa Systems.
Established in 2002, Brussels Airlines from Belgium is part of the Lufthansa Group and a member of the Star Alliance. With a fleet of 49 aircraft, Brussels Airlines connects the European capital of Brussels with more than 100 destinations in Europe, Africa, India and North America.”
On a similar subject, Vision-Box also has automated airport passenger electronic control devices. We realize this is not IFEC, but you are going to see a lot of this ground-based technology in the future. Since this technology free’s up a lot of people, border and airport automated technologies will increase for identifying passengers and visitors and a recent release about a Caribbean airport at St. Maarten caught our eye. “Juliana International Airport just upgraded to the new Vision-Box™ which is a self-service biometric Automated Border Control eGates intended to modernize the process, improve the security of the identification procedure, and expedite passenger flow at one more stage of the passenger journey across the airport!” The news release went on: “vb i-match ™ ABC eGates have now recently announced a seamless passenger journey designed by Vision-Box ™, joining the existing vb i-match ™ security checkpoint gates installed in the first phase of the project. Together, these solutions are streamlining identification processes for departing passengers, when entering airside and clearing immigration.” We also understand that the arrival of biometric ABC technology at SMX (Juliana) Airport means that after successfully entering airport side by using vb i-match ™ security checkpoint eGates, passengers crossing the border will be able to complete the entire immigration process in a few seconds using customer-centric, self service touchpoint vb i-match ™ ABC”. Here is how it works: “Once at the eGate, the passenger will first scan their ePassport, where facial biometric information from the echip is scanned and matched with a live facial image capture of the passenger. Once all identification and safety checks have been successfully conducted, the passenger is allowed to clear immigration. At the forefront of modernizing the immigration clearance procedure is cutting-edge fraud detection and self-clearing biometric identification capabilities, using an advanced eGate security algorithm authenticating the passengers ePassport and identifying identity through multiple fraud and security operations, which just takes a few seconds.” We note that “Newly appointed airport ambassadors are there to greet and guide travelers in the use of the eGates, additionally to the support of a passenger-centered, expertly designed user Interface, oriented towards the success of the operation! Additionally, every passenger transaction is closely monitored by an immigration officer using vb inspector ™, a monitoring system giving the officers immediate information on each passenger’s identity and transaction status, detecting identity fraud, leveraging biometric and biographic information during real-time checks of intelligence and criminal databases, and instantly alerting border officers in case of an emergency.”
Editor’s Note: If you think there is not enough electronics in the airport departure and entry areas, you need to keep your eye on companies like Lufthansa Systems and Vision-Box. www.vision-box.com. Here is another link about the coming technology.
We recently came across an interesting website about the use of Android apps for passenger devices.
While a bit old (2014 – 2015) we note their comments: “The average customer rating across Apple App Store and Google Play for the 12 major European airlines included in this study grew from 3.2 to 3.6 (on 1 to 5 scale) between January 2014 and October 2015. And you guessed it – this app stuff is getting a lot more important to travelers.
Airlines aiming at increasing personalization are aware of the importance of mobile apps. However, a prerequisite to unleashing new streams of ancillary revenues through tailored offers is offering an outstanding digital user experience.” The app importance is noted in the link above, but tnooz said: “The average customer rating across Apple App Store and Google Play for the 12 major European airlines included in this study grew from 3.2 to 3.6 (on 1 to 5 scale) between January 2014 and October 2015. While the airline average was around 3.1 to 3.6 (or lower) a reader sent us LATAM’s score (a few months old) – 4.0 Google/4.0 Apple – Guess who designed it? If you said Zii, you win!
And speaking of Zodiac Aerospace, Safran will buy them and merge the two companies with lots of financial machinations if all the business offers are accepted. In the end, Safran landing gear, nacelle, power systems, actuators and avionics would be combined with the Zodiac seats, cabin interiors, power distribution, lighting, safety, and oxygen/fluid/safety equipment.
Here are the involved Zodiac companies: Heath Tecna, Contour Aerospace, IMS (Zii), NAT, TriaGnoSys, PPP, and Greenpoint Technologies.
One expert said that the message here is clear, Safran see’s the future of electrical and avionic involvement in in aircraft. We believe, because of their native product differences, that management selection will be very critical as the two companies are so different and almost opposite talents. It is worth noting that the combined company would have about 92,000 employees and we understand Safran purchase is estimated to be approximately $9.5 Billion. Interestingly, Safran attempted this acquisition in 2010. FYI, if the deal goes through, Safran will be number three Tier 1 supplier behind GE and United Technologies. However, the purchase is still subject to shareholder approval and if so it will close at the end of 2017/ 1st Qtr. 2018. Stay Tuned.
Gogo announced that it has promoted Jon Cobin to Executive Vice President and Chief Commercial Officer of Gogo. Cobin has served in a leadership position at Gogo for six years, most recently as head of strategy and global sales for Gogo’s commercial aviation division. In his new role, he will continue to manage strategy and sales, but will take on the added responsibilities of managing Gogo’s product and marketing teams. Under Jon’s leadership the company has experienced numerous successes, including adding more than 1,000 2Ku aircraft to the backlog in 2016. “Gogo is at the forefront of technology development and innovation and combining our strategy group with product, sales and marketing enables us to better align the organization around meeting the needs of our global airline partners,” said Michael Small, Gogo’s president and CEO. “Jon’s proven leadership makes him the right person for this role.” Congratulations Jon!
JetBlue announced the completion of its fleet-wide Fly-Fi installations and they said: “Fly-Fi is the revolutionary Wi-Fi service offered to JetBlue passengers for free across the carrier’s 227 aircraft, including Airbus A320s, A321s and Embraer 190s. This Wi-Fi offering was developed by Thales InFlyt Experience to meet JetBlue’s expectation to offer connectivity services for every seat, on every aircraft. This service allows passengers to connect and remain connected from gate-to-gate. With the completion of these installations, Thales has again enhanced the passenger experience for JetBlue by providing high-bandwidth connectivity services that complement existing stored and live in-flight entertainment products.” For additional details on this service, please refer to this JetBlue press release.
Global Eagle Entertainment, CA secured a $500m senior-secured term-loan facility and a new $85m senior-secured revolving credit facility.
This came into us after publishing last Tuesday. It is a prediction submission from FlightPath3D: “We predict 2017 as the year the industry finally recognizes the PAX audience as the most highly coveted demographic for advertisers and begins real & sustained efforts to bridge the gap between them.”
An unnamed IFExpress reporter told us: “Yesterday, I spoke with a friend of mine at (US) FCC and he confirmed that there will be organizational structure changes within. The alleged purpose is to “streamline” the licensing process. We’ll see. I have my doubts with any Federal bureaucracy. However, it could make for an interesting scenario with the 14 GHz air-to-ground license auctions. I suspect the license costs will go higher. Notwithstanding the purported organization changes, with every presidential transition period, he told me, from Republican – to – Democrat, or vice versa, or has about a 3-4 month period when almost nothing happens.” We concur.
You gotta see this – it might work! The Worst Seat on a Plane Gets Better: New Middle Seats
New Air Travel Solutions global division to be led from Singapore
Singapore | January 23, 2017– SITA, the air transport IT provider, today announced the appointment of Sumesh Patel as SITA President Asia Pacific. He will be responsible for developing and driving the strategic direction for SITA in the region.
Sumesh is a global leader in the air transport industry with decades of experience working with airports and airlines across the world. Prior to this role, he was Vice-President of Business Management, Asia Pacific at SITA. He has guided teams in the design and implementation of major IT initiatives to meet the exacting needs of Asia Pacific’s leading airlines and airports.
His appointment is part of an organizational change which includes the appointment of Ilya Gutlin as President of the Air Travel Solutions division of the organization. Ilya will lead a global team in the development and delivery of products and services to SITA’s 2,800 airline, airport and government customers. Part of this division includes hundreds of software developers located across the world who together design and support mission-critical systems for the world’s air transport industry.
Ilya previously held the role of SITA President Asia Pacific at which time he drove growth and promoted innovation with SITA’s customers across the region. Prior to this he held the role of Vice-President of Airport Solutions and was the architect of SITA’s ‘Intelligent Airport’ vision. Both Sumesh and Ilya will be based at SITA’s Asia Pacific headquarters in Singapore and Sumesh will join the Senior Leadership Team reporting directly to SITA’s CEO.
Barbara Dalibard, CEO SITA, said: “The Asia Pacific region has a strong role in the development of the air transport industry as airlines and airports look to technology to support the region’s fast growth. These two appointments solidify SITA’s dedication to the region and will ensure innovation and a keen focus on our customers. Sumesh’s deep knowledge of customers in APAC and his broad experience of SITA and leadership experience combined with Ilya’s drive to develop our products and solutions mean that we are poised for success.”
Sumesh began his career with SITA as an engineer in Mumbai, moving to sales in South Asia before working in both the areas of communications and airport business at SITA. He holds an MBA from the National University of Singapore.
Ilya began his career at Ernst & Young before joining SITA as a financial controller. He graduated with distinction with a Bachelor of Commerce degree from McGill University in Montreal. He also has a CPA from Canada and completed an Executive Leadership Program at INSEAD.
- SITA Airport Management solution initially to be installed at airports in Portugal, France and Cambodia
Paris, France | December 20, 2016– VINCI Airports will be implementing SITA’s multi-airport Airport Management solution across its global network of airports, starting with 22 airports in Portugal, France and Cambodia. This operational unification will help the airport group deliver new efficiencies and synergies across its global network of airports.
VINCI Airports, a top five global player in the international airport sector, manages the development and operations of 35 airports: 13 in France, 10 in Portugal, 3 in Cambodia, 2 in Japan, 6 in the Dominican Republic and Santiago airport in Chile. Served by more than 170 airlines, VINCI Airports’ network handles more than 130 million passengers annually. To support its fast international expansion, the group has turned to global IT provider SITA to help optimize its airport operations by leveraging the most advanced integrated technology.
For SITA, this is the biggest and most diverse deployment of its Airport Management solution yet, demonstrating SITA’s ability to deliver the technology across numerous airports and countries. VINCI Airports will use the technology to streamline operations around the world by introducing common tools in the network. These will include new airport operational databases (AODB), resource management systems (RMS) as core modules, with the addition of complementary systems as needed, such as flight information display systems (FIDS), and passenger and capacity optimization systems.
Nicolas Notebaert, CEO VINCI Concessions and Chairman VINCI Airports said: “Given that we operate in airports that are geographically spread out and diverse in terms of size and markets served, we needed a solution that brought some commonality in the operational systems used by our airports yet was able to accommodate the unique requirements in each location. SITA understood our requirements and provides a fit-for-purpose solution.”
Dave Bakker, SITA President Europe, said: “SITA’s global reach means we are able to not only support VINCI Airports’ operational requirements today, but also their future growth plans no matter where they choose to expand and operate. Our experience in more than 1,000 airports around the world means we understand the challenges and opportunities of using cutting-edge technology to manage an airport.”
As part of the rollout, SITA’s AirportResource Manager system will provide VINCI Airports with the tools to manage equipment and staff in real-time, giving the airport operator more flexibility to effectively optimize and deploy resources to address changes across airports. SITA will also introduce its business intelligence portal, AirportPulse, which will provide VINCI Airports’ teams the ability to monitor, predict and manage daily airport operations. They will have a dynamic view of the airport passenger flows, allowing them to quickly respond to any changes on the airport floor.
- New forecasts will be integrated into ARINCDirect flight planning tools
- Increases safety for operators in Southern Europe, the Middle East and North Africa
Dubai, UAE |December 6, 2016– Rockwell Collins is integrating regional sand and dust storm forecast information into the company’s ARINCDirectSM flight planning tools, enabling business aviation operators in those areas to improve safety and on-time performance.
“Over the past 15 years, a number of factors have resulted in an increase in the frequency, intensity and operational impact of sand and dust storms in the Middle East and surrounding areas,” said
Bob Richard, senior director, ARINCDirect for Rockwell Collins. “Integrating high-resolution forecast information into our flight and international trip support services will provide safety and performance benefits for business aviation operators in the region.”
The data used by ARINCDirect is sourced and exclusively licensed from the Barcelona Supercomputing Center, host of the first World Meteorological Organization’s Regional Specialized Meteorological Center with activity specialization on Atmospheric Sand and Dust Forecast, the Barcelona Dust Forecast Center for the EuMEA region. The data has been used by government authorities for air quality monitoring, as well as industrial and aviation interests.
The integration is currently in beta testing and is available for demonstration in the Rockwell Collins booth, #421, at the Middle East and North Africa Business Aviation Association Show (MEBAA 2016), Jebel Ali, Dubai, December 6-8, 2016.
ARINCDirect provides business aviation operators with the single most comprehensive portfolio of flight support solutions in the industry including cabin connectivity services, flight planning, regional and international trip support and flight operations management.
- Asiana airlines of South Korea extends Sirax/RA agreement for another five years
Raunheim, Germany | December 6, 2016– Lufthansa Systems today announced that Korea-based Asiana Airlines will continue to use its Sirax/RA solution for revenue accounting. The agreement between the two companies, which was originally signed in 2005, has now been renewed for another five years.
“We have been relying on Sirax/RA from Lufthansa Systems for more than ten years – which makes perfect sense for us: Since introducing the solution, we succeeded in substantially accelerating our accounting processes, which enabled us to reduce costs and boost revenues at the same time,” said Lee Han Wook, General Manager Revenue Accounting Team at Asiana Airlines.
The Sirax/RA revenue accounting solution speeds up accounting processes by automatically checking ticket sales against actual flight data. Integrated sub-processes also support the billing of interline flights between airlines. Based on this, the system very precisely calculates the actual revenues within a very short timeframe, automatically taking into account current industry standards. Furthermore, customers can quickly gain a comprehensive overview of their financial situation, enabling them to rapidly respond to changing conditions. The system also delivers precise, current information for management and accounting staff at all times. Sirax/RA is being used by around 20 airlines worldwide and based on processed coupon volume is the market leader among standard revenue accounting solutions.
“Asiana Airlines was one of the initial carriers to opt for our Sirax solution and the second Sirax customer in the Star Alliance after Lufthansa,” said Tom Vandendael, Senior Vice President Regional Management Asia-Pacific at Lufthansa Systems. “Even after such a long time, Asiana Airlines remains a strategically important customer for Lufthansa Systems, and we look forward to our continued collaboration.”
Korean carrier Asiana Airlines is based in Seoul and is a member of the Star Alliance. With its fleet of 84 aircraft, Asiana Airlines transports both passengers and cargo worldwide. The airline currently serves ten domestic routes and 79 international destinations in 23 countries. Asiana Airlines also delivers cargo to 28 cities in 12 countries.
- Dynamic navigation maps enable seamless navigation from gate to gate
Raunheim, Germany | November 28, 2016– Lufthansa Systems today announced that it is developing dynamic navigation maps for its Lido/Navigation product line. A fully dynamic map solution is expected to be completed by 2019. With this development, the aviation IT specialist is responding to increasing digitalization and connectivity on the flight deck.
“Dynamic navigation maps are the future. They enable seamless navigation from gate to gate, without limits. Furthermore, connected systems can provide updates in real time and supply smart information that is only shown to pilots when they need it. This gives pilots a better overview, reduces their head-down time and helps them make decisions. It will also improve the display of integrated solutions for weather or other air traffic, for example,” said Stefan Auerbach, CEO of Lufthansa Systems.
Lufthansa Systems is a pioneer when it comes to navigation solutions for airlines. More than 100 airlines worldwide use charts from the Lido/Navigation solution. The paper-based Lido/RouteManual charts were released in 2002, and in 2005 Lufthansa Systems began offering digital charts, initially for integrated flight deck systems, and now in the form of apps for Windows (Lido/eRouteManual) and iOS (Lido/mPilot). All of the charts are in color, directly display minimum safe altitudes on the approach and departure charts and include true-to-scale topographical information which meets the highest standards of precision and quality.
Unlike the route maps, the digital airport charts are largely static, and there is a separation between the terminal charts and the enroute module. In practice, this means that pilots use the terminal charts during takeoff and landing and then have to manually switch to the enroute module for the flight. The Lido/AMM Airport Moving Map, which is used to navigate between the runway and the gate, is already fully dynamic in itself, but it is still separate from the other charts. This dynamic approach is now gradually being expanded.
When all of the maps – terminal, enroute and airport – are dynamic, there will no longer be any separation between the maps for various phases of a flight. Pilots will be able to zoom directly from the enroute display into the Airport Moving Map, or move straight into the flight phase after takeoff. The advantage of this is that all flight processes from gate to gate can be seamlessly displayed in a single view. “Dynamic navigation maps are the basis for smart additional functions that will be available in the future thanks to connectivity. Through its connectivity with the aircraft, the system will be able to display the precise information that is important in a specific flight situation, thus increasing the pilots’ situational awareness,” Auerbach said.
This vision of dynamic maps and new developments for Lido/Navigation and the Lido/Flight flight planning solution will be presented this week by Lufthansa Systems at the 10th Annual Flight Operations Conference in London (November 29 to 30).
- SchedConnect contract extended for another five years
Raunheim, Germany | November 24, 2016– Lufthansa Systems today announced that Avianca Holdings will continue to manage its codeshare connections with SchedConnect. This solution from Lufthansa Systems flexibly adapts the management of codeshare flights to schedule changes and offers a high degree of automation. This enables Avianca to optimize its codeshare management while reducing costs and enhancing its competitiveness. The company recently signed a five-year contract extension for the solution.
“Even though we are pleased with the Lufthansa Systems numerous products we are using already, we evaluated the codeshare management solutions of several IT providers. Especially the concept of having a system with central flight repository and real time schedule synchronization in Avianca’s airline group leads to essential benefits for us. The comprehensive codeshare management features, the high automation and synchronization of schedules within the Star Alliance airlines and beyond is a great unique selling proposition (USP) of Lufthansa Systems’ SchedConnect solution,” said Eduardo Asmar, Senior Vice President Strategy and Network at Avianca Holdings. “We expect this to deliver significant cost savings as well as additional revenues.”
SchedConnect offers a high level of automation by receiving and sending schedule data of over 150 airlines worldwide and calculating the optimal codeshare connections for the current customer schedules on a daily basis. Each and every month, five million codeshare connections on average are calculated using SchedConnect. If a minimum connecting time cannot be ensured due to a schedule change or if a partner flight is canceled, SchedConnect assigns the marketing flight number to another suitable connecting flight operated by the partner. Changes are sent through the reservation systems to travel agents and customers as well as to the operations and passenger-related systems of the airlines involved.
Avianca Holdings and Lufthansa Systems have been commercial partners since 2004. “Avianca Holdings already uses several products from our NetLine suite as well as ProfitLine/Price and Lido/Flight. Additional solutions like NetLine/Ops and NetLine/Crew are currently being implemented,” said Greg Cork, Senior Vice President Regional Management Americas at Lufthansa Systems. “By renewing this contract, we are further expanding our long-standing partnership with a strategically important customer.”
Based in Panama, Avianca Holdings is the parent group of Avianca Colombia and the TACA Group, which in turn includes regional carriers Lacsa – Costa Rica, TACA International – El Salvador, Aviateca – Guatemala, TACA de Honduras and TACA Peru. Other group airlines include Aerogal – Ecuador and Avianca Cargo. The Avianca Holdings airlines specialize in air cargo and passenger transport and operate a combined fleet of 155 aircraft. Overall, the subsidiary airlines serve 100 direct destinations in 26 countries in North, Central and South America. Avianca Holdings is a Star Alliance member, which enables it to offer its passengers connections to more than 1,300 airports in 192 countries worldwide.
- AirportConnect® Open allows multiple airlines to use the same infrastructure
Athens | November 22, 2016– Fraport Greece, which will soon be responsible for operating, maintaining and upgrading 14 Greek regional airports over a 40-year concession period, has selected SITA’s state-of-the-art common-use terminal equipment (CUTE) to be implemented at all its airports.
Fraport Greece’s investment in the 14 regional airports is aimed at promoting the surrounding cities and regions as tourist destinations, driving increased passenger traffic, supporting both local and national economies, and providing high-quality services to passengers as well as other airport users and stakeholders. Key to this investment in infrastructure is SITA’s common-use systems, which will allow the airlines to work seamlessly at the Fraport Greece airports and to share check-in desks, kiosks and boarding areas while accessing their own airline-specific systems.
SITA AirportConnect® Open is the only common-use platform that fully integrates solutions both for agents and passengers. It delivers seamless self-service from check-in to security and boarding all the way to border security on arrival. It is Payment Card Industry Data Security Standard (PCI DSS) compliant, supporting the security requirements of the credit card industry. SITA has supplied its AirportConnect® Open solution to more than 420 airports worldwide.
Alexander Zinell, CEO of Fraport Greece, said: “Well-managed airports worldwide have proven that they also serve as economic engines for their communities. Our aim is to reposition the 14 airports as modern, competitive gateways that support the growth of the regions and the country’s tourism industry overall. Technology will play a central role in achieving our vision for an improved passenger experience and SITA is a key partner in providing the state-of-the-art technology solutions required.”
Fraport Greece is currently working on development plans for the 14 airports that take into consideration the specific needs of each location. In total, Fraport Greece will invest around €330 million in the development of the airports’ infrastructure until 2020.
Dave Bakker, SITA President Europe, said: “With our experience in more than 1,000 airports globally, SITA has the expertise and technology to ensure that we provide the right solution for each airport. Our CUTE solution allows any airline to quickly set up and operate from any of the airports, helping Fraport Greece elevate the experience for airlines as well as their passengers.”
Adelaide | November 22, 2016– Adelaide Airport, Australia’s fastest-growing international airport, has selected SITA to provide smart new passenger and airport operational technology. The airport’s eight million passengers will enjoy new self-service bag drop and check-in kiosks, while SITA’s day of operations technology will ensure optimized airport operations.
SITA has provided technology to Adelaide Airport for more than ten years and the new five-year contract includes a move to common-use self-service (CUSS) which allows passengers to use self-service for any airline, at any check-in kiosk or bag drop point. In total SITA will provide 32 check-in kiosks and 14 bag drop units.
As part of the technology investment for the future, Adelaide Airport will use SITA’s AirportPulse. This day of operations technology includes a business intelligence portal which provides end-to-end visibility of what’s happening in the airport at strategic and operational levels. Data is pulled from all common-use infrastructure to analyze, report and benchmark passenger movements, providing a deep understanding of relevant activities and providing intelligent reporting to effectively manage the allocation of shared resources.
Vince Scanlon, Executive General Manager, Planning and Infrastructure, Adelaide Airport Ltd (AAL), said: “As the gateway to South Australia, we at Adelaide Airport want to deliver exceptional outcomes to our customers, partners, shareholders and community. SITA is providing us with world-class technology that will improve the experience at the airport. Passengers will enjoy efficient bag drop and check-in while the data collected will turn information into knowledge and allow us to focus on what matters for improved performance.”
The increased focus on using data to enhance operations will allow Adelaide Airport to be proactive and predict and identify imminent adverse conditions before they happen. AirportPulse makes sense of data to drive operational efficiencies and improve customer experience.
Ilya Gutlin, SITA President, Asia Pacific, said: “SITA has been Adelaide Airport’s technology partner for over a decade and during that time we have worked with the team to contribute to its growth and success. Over the coming years we will continue to seamlessly transition Adelaide to the latest innovative technology that supports the vision of Adelaide Airport becoming a top tier business center in the Asia Pacific region.”
Adelaide Airport’s annual passenger numbers are rising and it forecasts more than 18 million passengers by 2034. This growth comes with the investment in the Adelaide Airport Business District. This development is set to transform the airport into a full-fledged business district acting as the business gateway between the world and South Australia.
- Gouvêa to oversee every aspect of SITA’s delivery and service excellence
Geneva | November 17, 2016– Global air transport IT provider SITA announced that it has appointed Alexandre Gouvêa as Senior Vice President, SITA Global Services (SGS) reporting to CEO Barbara Dalibard. He joined SITA on 1 November 2016.
In his new role, Gouvêa will be responsible for maintaining and enhancing SITA’s service delivery to its 2,800 customers across 200 countries and territories while driving efficient and effective delivery of new infrastructure and services. Gouvêa will lead a team of more than 2,000 aviation specialists and engineers that will oversee the delivery and management of numerous complex IT systems across airports, airlines and on aircraft. SITA’s portfolio covers everything from managed global communications and infrastructure services, to eAircraft, passenger management, baggage, self-service, airport and border management solutions.
Barbara Dalibard, CEO of SITA, said: “Our focus at SITA is to put the customer at the center of every decision and action we take. This starts from the moment a customer signs a contract, through the delivery process to ensuring we support our infrastructure and service every step of the way. Alexandre’s experience will be invaluable in delivering this service. He is a strong addition to the SITA team and I look forward to working with him to enhance our customer focus even further.”
Gouvêa, who brings to SITA more than 30 years of experience in the air transport and IT sectors, joins SITA from the Atos Group where he was CEO for Latin America (LATAM) and Member of the Group Executive Committee. Previous roles include SVP Customer Services & Operations for Orange Business Services where he was responsible for all services delivery (Data, Voice & Video Network Services plus Information Technology/IT Services) worldwide and SVP Customer Care & Integration Services for Equant.
He has a long and close history with SITA and the air transport industry having previously served as Director, Engineering and Operations for Latin America for SITA in Brazil.
Gouvêa is also a Board Member of the Chamber of Commerce France-Brazil and member of the International Trading Council of France (CCEF).
Gouvêa said: “It is a great pleasure to return to SITA and to lead a strong team of professionals committed to delivering and providing world-class service to our customers. Together we will provide our customers both the technology and support that will help transform air travel, making the industry stronger, more efficient and more welcoming to passengers.”
- Manila International Airport Authority selects SITA technology for overhaul of Terminals 1 & 2
Manila | November 16, 2016– The Manila International Airport Authority (MIAA) today announced the selection of SITA technology as it takes the first steps to transform Ninoy Aquino International Airport (NAIA) to be among the leading airports supporting IATA’s Fast Travel program. The airport is the main international gateway to the Philippines with more than 37 million passengers and serves as a hub for the country’s major carriers.
The agreement includes the implementation of the most up-to-date airport common-use technologies at Terminals 1 and 2 for fast check-in and bag drop, along with new bag tracking. SITA’s systems, which are used at the world’s top airports, are set to significantly boost ongoing efforts to improve the passenger experience at NAIA.
In this first stage of NAIA’s transformation, SITA will completely overhaul the passenger processing systems in Terminal 1 and 2 putting its next-generation technology SITA AirportConnect Open in place. This will be the platform for NAIA’s next phase of transformation over the coming months, allowing the airport to introduce common-use self-service kiosks, self-bag drop and self-boarding gates.
In addition, a new local departure control system (LDCS) will be implemented. This is the first time an LDCS will be available in Manila and it will provide vital back up to the airlines in cases of disruption of their systems.
Ed Monreal, General Manager, Manila International Airport Authority, said: “Our aim is to improve the airport experience for passengers at Ninoy Aquino International Airport. SITA’s next-generation technology allows the airlines to offer fast and efficient service in Terminals 1 and 2 and its baggage reconciliation system will also ensure bags are electronically tracked until aircraft loading, reducing passenger inconvenience of mishandled bags.
“We are starting with shared airport systems and as we progress in our transformation we plan to introduce self-service technology such as check-in kiosks, bag drop and possibly self-boarding. The airlines have committed to test these self-service systems in the coming months as we work together to alleviate the peak season passenger surge.”
MIAA’s strategic transformation of the two terminals is in line with international standards set by IATA in the Fast Travel program. This program addresses the future of travel and provides more choice and more control for passengers while lowering costs for the industry. It includes self-service options in six areas of a passenger’s airport journey to increase airport efficiency and deliver a better travel experience for the customer.
As part of its strategy to manage the balance between continuous passenger flow and stringent security measures, the MIAA is also evaluating systems which allow security agents to quickly and efficiently validate passengers’ paper and mobile bar-coded boarding passes. These will support the transformation and better facilitate the flow of passengers through airport security.
Ilya Gutlin, President, SITA APAC, said: “This is an exciting time for the air transport industry in the Philippines. Passenger traffic is growing and there is a clear commitment from the authorities to transform the passenger experience at Ninoy Aquino International Airport. SITA’s world-class technology will replace legacy systems at NAIA and underpin that transformation. It will provide the opportunity for a better passenger experience at every step of the journey while enabling efficient airport operations.”
Manila’s passengers are set to enjoy a world-class airport experience. They can expect faster check-in, better baggage management and a smoother journey through NAIA’s Terminals 1 and 2 as the new SITA technology is rolled out over the coming months.
- AirportResource Manager allows the airport to optimize deployment of 300-plus employees in real-time
Dortmund | November 15, 2016– Dortmund Airport is set to introduce a new operations solution from global IT provider SITA that will allow the airport to optimize the deployment of its 300-plus workforce, ensuring that employees are always in the right place at the right time.
Using SITA’s AirportResource Manager, the airport operator will streamline its operation through intelligent and proactive decision-making, leveraging tools for planning, staff rostering, real-time scheduling and management as well as reporting. Overall this will deliver more accurate and flexible long-term and real-time workforce planning.
The technology also allows employees out in the field to access and update information using mobile devices as well as update in real time the statuses of their tasks. This will ultimately save costs and improve productivity across the airport operation.
Udo Mager, CEO of Dortmund Airport, said “Airports are extremely dynamic environments and having the ability to have the right person in the right place is crucial to a smooth, friction-free operation, benefiting both our employees and passengers. SITA’s technology provides us with a clear picture of which tasks are assigned to which staff member and therefore management can quickly make decisions and respond to developments in the airport as they occur.”
Dave Bakker, SITA President, Europe said: “Technology is central to cost-effective and efficient airport operations while helping to improve the overall passenger experience. This is clearly illustrated by the deployment of AirportResource Manager at Dortmund Airport which will streamline the workforce planning function, allowing the airport to maximize their resources through smart, real-time planning, saving costs, improving efficiency and enhancing the airport journey for passengers.”
Dortmund Airport has long turned to SITA to provide its technology needs. Over the past decade SITA has supported the regional airport with several technology solutions, including Common Use Terminal Equipment and Common Use Passenger Processing Systems used across the airport.
- Real-time updates on queuing now available at Phoenix Sky Harbor International Airport
Atlanta, Georgia | November 1, 2016– Phoenix Sky Harbor International Airport, known as America’s Friendliest Airport®, is using sophisticated technology from global IT provider SITA to offer its 44 million passengers real-time information for their journey through the airport.
Passengers can now view security wait times before they travel as well as when they arrive at the airport. Today, real-time checkpoint wait times are available on the airport’s website; on flight information displays in the terminals and PHX Sky Train® stations; and on Sky Harbor’s visual paging screens in the terminals.
Committed to providing a great passenger experience, Phoenix Sky Harbor rolled out SITA QueueAnalyzer, the intelligent queue management technology from SITA and its partner iinside, following a successful two-month pilot at the airport. It is now in use at five security checkpoints in Terminals 2 and 4, providing accurate real-time information. More than 80% of passengers use Terminal 4, which is home to American Airlines and Southwest Airlines, the airport’s dominant carriers.
In addition to providing passengers with the information they need, SITA QueueAnalyzer provides airport management with dashboards to assess current wait times and view live video of lines. It also provides dashboards for quick analysis of real-time information against historical data, allowing for better allocation of resources to avoid bottlenecks. Airports across the USA are focusing on improving queue management and SITA’s technology will be in operation at a number of high-volume airports before the end of the year.
Randy Pizzi, SITA President, Americas, said: “Passengers want the right information at the right time and SITA QueueAnalyzer ensures that Sky Harbor provides accurate information at every touchpoint. Not only does it monitor wait times but it can predict queue times at key checkpoints so that lines can be managed more efficiently. This is a great example of smart technology being used to deliver a better passenger experience.”
SITA QueueAnalyzer is also being installed as part of Sky Harbor’s Terminal 3 modernization and will come online later this year, when the first phase of the terminal project is completed.
- New customer presents successful project at EFB Users Forum in Hawaii
Raunheim, Germany | November 1, 2016– Lufthansa Systems today announced that Hawaiian Airlines has become the latest customer for its Windows-based Lido/eRouteManual navigation solution. Lido/eRouteManual provides electronic navigation charts for all flight phases. From 2017, the entire Hawaiian Airlines fleet will navigate using Lido/eRouteManual.
Each year, around 570 million passengers fly on planes based on navigation charts from Lufthansa Systems. Airlines around the world use Lido/Navigation solutions. Lido/eRouteManual has already been deployed by more than 50 airlines worldwide. The application for Windows-based systems comprises navigation charts for take-off and landing procedures as well as route charts including all important route information like altitude and airport data. These charts are generated directly from the Lido navigation database, which includes worldwide aeronautical information and topographical data. The app’s Lido/AMM (Airport Moving Map) module, which Hawaiian Airlines will roll out in a second step in 2017, provides precise airport charts.
Thanks to wireless data updating via the Mobile Updater pilots are no longer tied to fixed updating processes. Instead, they can update the digital navigation charts anytime and anywhere. This saves time and allows pilots maximum flexibility, because an Internet connection is all they need to update.
“We are proud to have gained this important new customer in North America and look forward to many years of cooperation with Hawaiian Airlines,” said Michael Schmidtborn, Vice President Sales & Services North America bei Lufthansa Systems.
Hawaiian Airlines will present the successful project this week at the EFB Users Forum in Hawaii. Experts from Lufthansa Systems will also be at the conference. “We are giving the attendees an exclusive preview of the new release of Lido/eRouteManual, which will be officially launched at the end of the year,” revealed Igor Dimnik, Director Products at Lufthansa Systems.
The EFB Users Forum takes place twice a year and is one of the most important events in the EFB industry. At the Forum, providers and avionics manufacturers demonstrate their latest developments and discuss the technical and operational trends surrounding the Electronic Flight Bag with airline representatives.
Captions (copyright: Lufthansa Systems): Lido/eRouteManual enables Hawaiian Airlines pilots to benefit from paperless navigation.
- Partner network expands possibilities / New service for crew members
Raunheim, Germany | October 20, 2016– Lufthansa Systems today announced that at this year’s APEX in Singapore it will present innovations relating to its multi-award-winning BoardConnect and BoardConnect Portable inflight entertainment (IFE) solutions as well as an additional feature for its mCabin crew app.
“Our developments in the IFE field are currently being shaped largely by the trends toward digital transformation and commercialization,” said Norbert Müller, Senior Vice President BoardConnect at Lufthansa Systems. “Connectivity is becoming an increasingly important topic for airlines because passengers expect to be able to use the same online and streaming services on board as on the ground. Our BoardConnect platform is the ideal enabler for this. We have also expanded our partner network so that airlines can tailor their IFE offers perfectly to the needs of their respective target groups.”
Together with Inmarsat and Lufthansa Technik, Lufthansa Systems has established a long-term partnership to offer airlines a modern, multifunctional on-board IT platform with broadband access.
Thanks to the open software architecture of the BoardConnect platform, partner services in the areas of entertainment, infotainment and ancillary revenues can also be integrated easily. The diverse, high-quality offers benefit passengers as well as airlines, since integrated ads and services provided through subscriptions generate additional revenues. Together with its partners, Lufthansa Systems covers the entire travel chain, from researching a trip, to booking a flight, hotel and excursions, and finally following up after the journey.
Lufthansa Systems will use sample language versions for the Asian market, including Chinese, Japanese and Malaysian, to demonstrate the attractiveness of its BoardConnect platform for airlines worldwide. The services can also be easily adapted to other languages.
BoardConnect enables passengers to stream content to their own tablets or smartphones during a flight. In addition to the permanently installed “classic” version of BoardConnect, Lufthansa Systems offers a flexible BoardConnect Portable solution. Its advantage is that all of the technical components are combined in a single device which can be installed quickly and easily on any aircraft. BoardConnect Portable received the renowned Crystal Cabin Award in spring 2016.
Lufthansa Systems will also be presenting a new module for its mCabin crew app at APEX. mCabin/CityGuide is an exclusive guidebook platform for the crew with local information about all of an airline’s destinations. In addition to layover information such as contact details, the crew hotel and pick-up times, the app offers tips and tricks for excursions and restaurants. The tips are entered by the crew itself, which makes the app a highly personalized crew travel guide. Crew members can rate and comment on locations they have already visited, so these recommendations are continually updated and optimized. Crew management has an editing and administration tool at its disposal to check entries and update content as required.
Prior to departure and during the flight, the mCabin crew app provides the cabin team with all of the passenger service information they need, including a passenger manifest complete with information about the passengers’ seats, status, food preferences and special requirements. And to bring mobility to IFE, the BoardConnect crew front-end has been integrated into mCabin.
APEX will take place from October 24–27 at the Marina Bay Sands Convention Center in Singapore. Visit Lufthansa Systems at stand 1737.
Singapore | October 18, 2016– SITA today announced that the operations and management of SITA Airport Solutions Services for Changi Airport Group (CAG) have successfully met the ISO/IEC 27001:2013 certification requirements. This standard relates to information security across all of the airport’s IT systems. Changi Airport is the first airport in Asia Pacific to work with SITA to achieve this global accreditation.
Steve Lee, Chief Information Officer/Senior Vice President, Technology, Changi Airport Group, said: “We congratulate SITA on achieving the ISO 27001 certification. CAG values our partner’s commitment to continuously strengthen the information security for Changi Airport’s systems. It will enable us to achieve higher levels of service assurance and passenger satisfaction.”
SITA provides IT services to Changi Airport, which handled more than 55-million passenger movements in 2015. SITA leveraged its extensive expertise in the global air transport industry to achieve this ISO certification.
Illya Gutlin, SITA President, Asia Pacific, said: “We are committed to raising the standard of IT provision to all our customers. Working with Changi Airport Group we have achieved this global accreditation across multiple systems and applications. This includes SITA AirportConnect our common-use platform; baggage and passenger flow management systems and passenger self-service kiosks, bag drop and automated boarding gates.”
- Frost & Sullivan awards SITA ‘2016 APAC Airport IT Solutions Company of the Year’
Singapore | October 13, 2016– Frost & Sullivan today recognized SITA as the Airport IT Solutions Company of the year in the Asia Pacific (APAC) region for the third time in seven years. The award highlights SITA’s leading role in the air transport industry across APAC, where it provides solutions to 70% of the region’s top 20 airports.
Frost & Sullivan was particularly impressed by the technology SITA has developed to provide a smooth end-to-end passenger journey through the airport. The four key elements highlighted were SITA Smart Path™, which uses biometrics to give passengers a walkthrough experience from check-in to the aircraft door; self-service technology, including kiosks, bagdrop and boarding gates; hybrid check-in/bagdrop desks, that can be used by agents and passengers alike and SITA’s Day of Travel app, that gives passengers the right information at the right time, wherever they are.
A key highlight was SITA’s airport operational expertise. Real time and predictive data is needed by airports to better anticipate, plan and control operations. SITA’s Day of Operations, and its Airport Management solution which is used at more than 150 airports in 48 countries, enable airlines to assign assets and resources more effectively and balance operational efficiency with business results.
Anston Tan Yong An, Industry Analyst Best Practices, Frost & Sullivan, said: “SITA sits right at the heart of the air transport industry. It stands out among its peers in its ability to deliver world-class technology solutions to the airport sector globally and across the Asia Pacific region.
“SITA’s product portfolio is supported by a management that understands aviation and is consistently able to deliver to their customer’s requirements and expectations. It has helped more than 1,000 airports globally operate more effectively while improving the overall passenger experience. And it can always be counted on to deliver unmatched service.”
Ilya Gutlin, SITA President, Asia Pacific, said: “APAC is a fascinating region for the air transport industry. We provide our solutions in the fastest-growing and largest airports in the world, and we tailor our offering to some of the smallest as well. This award from Frost & Sullivan is yet another accolade for our SITA team members throughout the region, who maintain a relentless focus on innovation and service excellence.”
Atlanta, Georgia | October 11, 2016– SITA today announced that JetBlue has selected the global IT provider to support 531 check-in and automated passport control (APC) self-service kiosks across 56 locations in the USA and Caribbean.
This three-year agreement will see SITA, the air transport industry expert, provide 24/7 remote and on-site service of JetBlue’s devices ensuring maximum up-time and the highest levels of passenger service across current and new destinations.
Eash Sundaram, Chief Information Officer, JetBlue, said: “Over the past number of years we have worked with SITA and become familiar with its expert global service provision for airlines and airports. Our kiosks, used by our customers for check-in and fast immigration processing, must be up and running at all times. SITA’s round-the-clock support will ensure that any problems can be identified and resolved faster than they were before, minimizing impact on service to our customers.”
Service quality is key in the airline industry and SITA’s contract with JetBlue includes tight service level agreements (SLAs) for the end-to-end support of the kiosks. SITA matched JetBlue cost reduction objectives by seamlessly combining its advanced remote management capabilities with field engineers available at airport locations.
Randy Pizzi, SITA President, Americas, said: “JetBlue is renowned for the high quality of service it provides to its 35 million customers and with the move to passengers using more self-service technology, it is important that this service excellence is guaranteed at every touchpoint. We at SITA recognize this and are providing proactive management of JetBlue’s kiosks so the airline’s passengers have them available for use at all times.”
SITA End User Computing offers airlines and airports an end-to-end managed service. It combines both advanced real-time monitoring technology with a global footprint of field engineers at airports. SITA’s central management platform manages devices including desktop PCs, thin clients, laptops, kiosks, monitors, bag tag and other printers, with real-time status all over the globe.
SITA’s dedicated multilingual operations team provides monitoring and support 24/7, ensuring global business continuity through a flexible service model. This ensures operational agility, accessibility and continuity – anytime, anywhere. With its truly global presence, SITA industry specialists can reach end users at 400 airports (including airside) and outstations in more than 190 countries and territories to offer a seamless end-user experience.
- Independent consulting: Digitization and increasing complexity result in growing demand for professional consulting in the aviation industry.
Raunheim, Germany | October 6, 2016– The airline IT specialist Lufthansa Systems is further expanding its Consulting division to meet the growing demand for professional consulting in the airline sector. The reason for this is that competitive pressure is rising on airlines in the international market. In order to stay profitable, they must explore new fields of business and continually optimize their existing processes. The Consulting team supports airlines in all of these areas and provides independent consultation throughout the life cycle of a project.
“Thanks to our many years of experience in the market, we offer our customers a unique combination of well-founded expertise in every aspect of airline IT as well as extensive consulting covering all airline processes,” said Olivier Krüger, CEO of Lufthansa Systems. “We also identify forward-looking issues early on and incorporate them into our consulting, such as the real-time planning and control of airline operations, automated flight operations and the changes instigated by the NDC (New Distribution Capability) initiative of the IATA.”
The consulting experts at Lufthansa Systems have spent more than 20 years working for international airlines of all sizes with various business models. While most consultancies specialize in a single area, Lufthansa Systems covers the entire spectrum of consulting for airlines, thus ensuring that problems are always examined holistically. What sets Lufthansa Systems’ consultants apart is their independence. When it comes to choosing the right IT solution, they always focus on the needs of the respective customer. They evaluate solutions in a neutral and professional way and work with the customer to find the best product – regardless of whether it comes from Lufthansa Systems or a competitor.
“To continue to meet the growing demand for professional consulting, we are currently looking for qualified specialists for our team, which we want to triple in size by 2018,” Krüger said. “Our consultants work in organizational development, supervise process management programs and plan change projects in close collaboration with our customers.”
Many current projects in the industry are being driven by digitization. From navigation solutions on the iPad to crew planning forecasts based on data analyses, mobility and big data are important and forward-looking issues for airlines. As industry experts and specialists, the Lufthansa Systems consultants today are already dealing with the issues of tomorrow. What will airline processes look like in the future? What changes are companies facing? How can airlines respond to these changes in time? When it comes to these questions, too, the consultants of Lufthansa Systems are the right people to ask. They help their customers stay one step ahead of the challenges of tomorrow.
- Israeli airline opts for SchedConnect – expansion of long-standing customer relationship
Raunheim, Germany | October 5, 2016– Lufthansa Systems today announced that EL AL Israel Airlines now manages its codeshare connections using SchedConnect. This solution from Lufthansa Systems flexibly adapts the management of codeshare flights to schedule changes and offers a high degree of automation. This enables EL AL to optimize its codeshare management while reducing costs and enhancing its competitiveness. The two companies signed a five-year agreement for the solution which is in use since mid-September.
“We previously coordinated our codeshare connections largely manually. Thanks to the extensive automation of the system, SchedConnect will considerably simplify our codeshare management, prevent errors and optimize processes,” said Sandu Jacob, Data Base Department Manager, Scheduling & Distribution System Division at EL AL. “We expect significant cost savings from this as well as additional revenues.”
SchedConnect offers a high degree of automation by calculating the optimum codeshare connections on a daily basis. To do this, the system processes schedule data from over 150 airlines worldwide. Each and every month, five million codeshare connections on average are calculated using SchedConnect. If a minimum connecting time fails to be met due a schedule change or a partner flight is canceled, the system automatically assigns the marketing flight number to another suitable connecting flight from the partner. Changes are sent through the reservation systems to travel agents and customers as well as to the operations and passenger-related systems of the airlines involved.
“EL AL has been our customer for over ten years, and we are delighted that, in choosing SchedConnect, it has opted for yet another solution from our company,” said Marco Cesa, Senior Vice President Regional Management EMEA. “EL AL can now benefit from the advantages of a professional codeshare management system with a central flight schedule database and the automated exchange of schedule data.”
In addition to SchedConnect, EL AL uses the leading Lido/Flight flight planning solution, manages its crews with NetLine/Crew and entertains passengers with the wireless BoardConnect in-flight entertainment system.
EL AL Israel Airlines, Israel’s flag carrier, was founded in 1948 and offers more nonstop flights to and from Israel than any other airline. EL AL flies from Israel to 35 destinations and serves hundreds of others worldwide through partnerships and codeshare agreements with other airlines. EL AL embodies Israel’s innovative spirit and is known for its authentic hospitality.
- Spanish regional airline renews contract for flight planning solution from Lufthansa Systems
Raunheim, Germany | September 27, 2016– Lufthansa Systems today announced that the Spanish regional airline Air Nostrum has renewed its contract for the Lido/Flight flight planning solution for another four years. The contract renewal is accompanied by a migration to the new product generation Lido/Flight 4D. With this Air Nostrum will benefit from an even better integration, a more modern graphical user interface and display, 4D optimization and extensively automated flight planning and control processes.
“We have been using the flight planning solution from Lufthansa Systems since 2005 because the product is very reliable and meets our needs,” said Carlos Lloréns, Ground Operations Director at Air Nostrum. “The new generation Lido/Flight 4D impressed us above all with the range and quality of its functions.”
The core features of the IT solution are the integrated and continually updated aeronautical database and the so-called optimizer. Based on all flight-related data, weather conditions and the current airspace situation including any restrictions, Lido/Flight 4D calculates the most suitable route for each flight.
Around 120 airlines with a total of more than 6,000 aircraft are currently using the flight planning solution from Lufthansa Systems, which has been successful on the market for more than 15 years. In June of this year, the first release of the new Lido/Flight 4D product generation was unveiled at the Lido/Flight User Group Conference – the next one is coming up this fall. This year’s releases cover certain basic components for migrating to current technologies as well as the first functional innovations and improvements for takeoff and landing weight optimization, crew briefing and route optimization.
“Air Nostrum’s contract renewal shows that our investment in the refinement of the solution based on feedback from our customers has paid off,” said Marco Cesa, Senior Vice President Regional Management EMEA at Lufthansa Systems. “Our innovative solution offers reliability and flexibility, simplifies routine tasks and makes it possible to quickly make the right decisions in critical situations.”
In various comparative analyses based on thousands of flight plans, Lido/Flight was able to reduce fuel costs by an average of 2 percent, cut flying times by 1.9 percent and save 1.6 percent of air traffic control fees compared to its competitors.
Air Nostrum operates under the Iberia Regional brand mostly within Spain, although it also serves destinations in Europe and North Africa. The Spanish airline is based in Valencia and is one of the three largest regional airlines in Europe.
Picture description (copyright: Lufthansa Systems): Airlines can optimally plan their routes with Lido/Flight from Lufthansa Systems.
- Airlines invest to keep passengers connected on the ground and in the air
Beijing, China | July 27, 2016– Airline passengers in China are heavy users of technology both in their everyday lives and throughout their travel journeys. Nearly one quarter perceive themselves as ‘hyper-connected’ – they value efficiency and use self-service technology more frequently. Airlines are meeting their needs with 80% adopting connected aircraft and 100% investing in mobile-based services and the Internet of Things.
In the 2016 SITA Passenger IT Trends Survey, conducted across China and representing almost 60% of the country’s passenger traffic, IT provider SITA analyzed the behavior of four different types of passengers. The Careful Planner, Pampered, Hyper-Connected and Open-Minded Adventurer profiles each uses technology in different ways. China has the highest proportion of ‘hyper-connected’ passengers worldwide with 24% compared to the global average of 14%. These passengers tend to use technology, such as mobile devices to book, check-in and manage their trip, more frequently than the other profiles.
Airline passengers across the globe are so comfortable with technology today that they are choosing to use it rather than interacting with people. This is particularly evident in China where SITA reports 98% of passengers carry at least one mobile device and 49% carry a tablet. They also score very highly on an index of online and mobile service usage in their everyday lives at 7.1 out of 10 and increasingly are using mobile services for travel. Today nearly 17% of these passengers check-in using a mobile app and airlines are predicting a jump in adoption over the next three years.
Having the ability to make the passenger experience a fully-connected one with connectivity on the ground and in the air is vital. Today Chinese airlines are leading the adoption of connected aircraft because of their comparatively modern fleets. In fact, 80% of Chinese airlines already fly, or are just taking delivery of connected aircraft versus a 45% global average.
May Zhou, Vice President, SITA China said: “In today’s connected world of travel passengers prefer to use technology. SITA’s research shows that they expect to be connected and have services delivered to their mobile devices at every step of their journey, including during their flight. Today we see that airlines in China are responding to the needs of these ‘hyper-connected’ passengers by focusing their investments in connected aircraft, mobile-based services, and the Internet of Things. With this strategy they can meet passengers’ growing demands for information and services to their mobile devices.”
SITA’s survey shows that 40% of Chinese airlines believe that the key benefit of connected aircraft will be improving the passenger experience and 100% plan to invest in wireless in-flight services for passengers over the next three years. Already in China 58% of passengers use their mobile devices onboard for in-flight entertainment.
The ‘Internet of Things’ (IoT) is also high on the agenda of airlines in China with 100% planning to invest in IoT over the next three years and 78% are planning major programs. Currently the only IoT initiative already implemented at Chinese airlines is fuel/engine monitoring and this by just 10% of airlines. The main areas of focus over the next three years are smart bag tags, asset tracking and monitoring the aircraft cabin environment.
Singapore | July 26, 2016– Passengers using Indira Gandhi International Airport (IGI) can now check in faster due to the implementation of Rockwell Collins’ new ARINC vMUSE™ mobile passenger processing solution. IGI, India’s busiest airport and the largest in South Asia, is the first airport to implement ARINC vMUSE, which gives airlines the ability to check in travelers wherever and whenever needed.
“‘Passenger delight’ is a driving principle that has helped shape our company, services, goals and all that we stand for today,” said Jeewan Khulbe, Head of IT at Delhi International Airport Ltd. “ARINC vMUSE mobile from Rockwell Collins is a way to improve the passenger experience and to provide our airports with cutting-edge solutions when traditional systems are not enough.”
ARINC vMUSE mobile enables airline and ground handling agents to utilize a tablet-based application to check in passengers from anywhere in an airport. Key reasons IGI selected ARINC vMUSE mobile include:
- Providing the airport with a cost effective way to accommodate its rapid growth without additional infrastructure.
- Enabling the airport to help airlines reduce queues during winter months when weather can cause irregular operations due to flight disruptions.
- Providing a specialized check-in tool that enables airlines to offer an added level of service, like off airport check in or seat upgrades, for elite passengers.
“IGI understands the value that these new technologies will bring–especially improving operations,” said Paul Hickox, head of Airport System Sales for Rockwell Collins. “It is one of the many reasons IGI has repeatedly been honored by industry groups as one of the world’s leading airports for both quality and customer service.”
Since 2009, IGI has benefitted from the implementation of Rockwell Collins’ ARINC airport solutions. In addition to ARINC vMUSE mobile, the airport has deployed ARINC vMUSE™, ARINC SelfServ™ Kiosks, ARINC VeriPax™ Passenger Reconciliation System and ARINC BagLink™ for baggage messaging to facilitate passenger processing and reduce congestion.