Committed to innovation and change of the travel paradigm

Oranjestad | August 14, 2017– James Fazio, the CEO of Aruba Airport Authority, and Miguel Leitmann, the CEO of Vision-Box, announced a new partnership between both organizations. Aruba Airport Authority and Vision-Box have decided to sign an exclusive partnership for the further evolution of the Aruba Happy Flow. The goal of the partnership is to:

• Sustain the leading position of the Aruba Happy Flow in the global aviation industry
• Ensure the usage of leading edge Vision-Box technology at Aruba Airport enabling unique value propositions for the airport and high-profile recognition and showcasing for Vision-Box
• Creating a knowledge and experience center on Seamless travel

“The Aruba Happy Flow Proof of Concept has exceeded our expectations during these 2 years, paving the way for a new direction for the airport,” said James Fazio, CEO of the Aruba Airport Authority. “On the other hand, with this new partnership with Vision-Box, we are now very excited to get the opportunity to establish a pioneering Centre of Excellence, where we aim to understand tendencies, develop new products and technologies in a real-life environment and support local economy. This combined effort will surely mark another milestone in the development of the future airport. “

The partnership will profile Aruba Airport as an airport that drives change with passenger centric focus, creating value for their stakeholders and an excellent passenger experience. Furthermore, the partnership should provide skills development for Aruban and international students through the Vision-Box Centre of Excellence, while building a strong foundation for sustainable airport solutions.

Miguel Leitmann, Vision-Box™ CEO highlights that “This is indeed a great partnership. Aruba airport has already embraced the new era of the digital airport concept and it will soon benefit further from our game-changing technology for the Gateway 2030 project. We are convinced that this partnership will be the ground base for the next generation of Happy Flow, reaffirming Aruba Airport as an innovation center for passenger facilitation and projecting Aruba with a highly recognizable worldwide airport”.

The Strategic Partnership is built on four pillars:

• Innovation
Both partners are committed to invest in evolving the Aruba Happy Flow platform. New functional solutions will be (co-)created and assessed at Aruba Airport.

• Gateway 2030, first airport designed for Happy Flow
Aruba Airport and Vision-Box share the vision that the design of the Gateway 2030 project, should fully harvest the benefits of the Aruba Happy Flow platform as a terminal-wide solution.

• Centre of Excellence
The Centre of Excellence (CoE) at Aruba Airport is designed to combine the strength of Aruba Airport as a facilitator for innovation with the strength of Vision-Box as a technology innovator.

• Showcase
Aruba Airport and Vision-Box will realize a high quality and continuous showcase for the Happy Flow solution.

Aruba Happy Flow is the result of a cooperative consortium composed of the governments of Aruba and the Netherlands, Schiphol Group, KLM, Aruba Airport Authority and Vision-Box.

  • Real-time updates on queuing now available at Phoenix Sky Harbor International Airport

Atlanta, Georgia | November 1, 2016– Phoenix Sky Harbor International Airport, known as America’s Friendliest Airport®, is using sophisticated technology from global IT provider SITA to offer its 44 million passengers real-time information for their journey through the airport.

Passengers can now view security wait times before they travel as well as when they arrive at the airport. Today, real-time checkpoint wait times are available on the airport’s website; on flight information displays in the terminals and PHX Sky Train® stations; and on Sky Harbor’s visual paging screens in the terminals.

Committed to providing a great passenger experience, Phoenix Sky Harbor rolled out SITA QueueAnalyzer, the intelligent queue management technology from SITA and its partner iinside, following a successful two-month pilot at the airport. It is now in use at five security checkpoints in Terminals 2 and 4, providing accurate real-time information. More than 80% of passengers use Terminal 4, which is home to American Airlines and Southwest Airlines, the airport’s dominant carriers.

In addition to providing passengers with the information they need, SITA QueueAnalyzer provides airport management with dashboards to assess current wait times and view live video of lines. It also provides dashboards for quick analysis of real-time information against historical data, allowing for better allocation of resources to avoid bottlenecks. Airports across the USA are focusing on improving queue management and SITA’s technology will be in operation at a number of high-volume airports before the end of the year.

Randy Pizzi, SITA President, Americas, said: “Passengers want the right information at the right time and SITA QueueAnalyzer ensures that Sky Harbor provides accurate information at every touchpoint. Not only does it monitor wait times but it can predict queue times at key checkpoints so that lines can be managed more efficiently. This is a great example of smart technology being used to deliver a better passenger experience.”

SITA QueueAnalyzer is also being installed as part of Sky Harbor’s Terminal 3 modernization and will come online later this year, when the first phase of the terminal project is completed.