Immfly offers the opportunity to airlines to engage passengers with an amusing experience that starts at the airport and continues while flying

APEX EXPO, Boston MA | September 24, 2018– The digital services platform Immfly, that, until now, could only be accessed onboard, can now entertain the passengers on the ground, while waiting for the flight. Based on the passengers’ access ratio and satisfaction level with Immfly’s platform, the company decided to extend, and specially, anticipate its offer to the airport. Airport vip lounges, or pre-boarding areas at the terminals can now have Immfly’s digital services at their disposal.

The day of the flight
The extension

The day of the flight means not only the flight but also beforehand in the airport, where only very few airlines can have a digital relationship with its customers.

From the moment someone looks for travel inspiration to the time it gets back home, there are several touch-points that constitute a commercial opportunity for airlines and its partners to interact with customers and get the most of those interaction in the form of revenue or in the form of customer satisfaction. Many airlines have done a great job using their digital channels and capabilities to communicate in a more personal and personalised way with their customers at most of those touch points, but still, there are significant gaps in that digital customer journey. There are still touch points that are not being used in a digital way. The biggest digital gap is the day of the flight, “the moment of truth” for NPS, the phase that most affects customer perception of the whole experience.

A seamless experience
Its benefits

Immfly offers now the opportunity to not only entertain passengers during that typically hectic time, improving their experience through personalization and choice, but also a new opportunity to monetize that digital relationship.

It is the chance to improve customer experience at the airport through entertainment and service at the same time that opens a new opportunity for ancillary revenues such as seatupgrades or activities at destination. Eventually, everything that could be done and enjoyed during the flight, can now be done before, on the ground.

Jimmy von Korff Martinez, co-founder of Immfly states “Combining the in-flight entertainment platform with the in-airport platform that offers the same entertainment content will allow customers to browse and select content before the flight for watching it later. In the same way will allow them to start watching a movie while waiting to board and continue watching the same movie in-flight, or to book or buy an activity on their final destination, which means passengers will benefit from a seamless experience and content consumption before and during the flight”.

From the airport, during the flight and post-flight, the Immfly wireless digital platform lets the airline expand the digital relationship with its customers, the data collection and revenue generation opportunities, and imp

Almost 500 airline experts are meeting this week at one of the largest international airline IT user conferences. Lufthansa Systems will showcase the latest innovations in the digital world of aviation.

Raunheim | May 2, 2018– How do airlines plan their networks in the age of digitalization? What opportunities do artificial intelligence and machine learning offer for managing flight operations? And how will crews communicate with each other in the future? Lufthansa Systems will discuss these and other questions relating to the digital transformation of the aviation industry with its airline customers this week. The Airline Forum starts today at the Lufthansa Training & Conference Center in Seeheim under the slogan of “Transformation & YOU.” Almost 500 participants, among them representatives of around 80 airlines worldwide, will learn about the latest developments in the portfolio of the airline IT specialist. Lufthansa Systems advises and supports airlines in their digital transformation. The aviation IT experts show what sustainable airline processes can look like and provide hands-on support to customers in implementing their projects.

“The fourth industrial revolution – also known as Industry 4.0 – started long ago. An era of data communication, constant connectivity and a digital workforce. These new technologies massively influence an airline’s processes,” said Olivier Krueger, CEO of Lufthansa Systems.

The keynote on the topic of “Transforming business through data-driven personalization” will be held by Dr. Andreas Ribbrock, Principal Data Scientist at the Lufthansa Systems subsidiary zeroG, and Marcel Kling, head of the SMILE personalization program in the Lufthansa Group. Other customers will also have the opportunity to speak and report on successful projects, including Avianca Holdings and Pegasus Airlines. The next two and a half days will be devoted to some 80 lectures and workshops as well as personal conversations with product experts and other airlines. Attendees can put together their own individual program from a comprehensive range of topics.

The focus is on new product developments and innovations in the NetLine product family, which will be presented by experts from Lufthansa Systems and its industry partners. These include current research findings from the field of robust flight planning and the new Lufthansa Systems Analytical Platform. Consulting services relating to the new GDPR, among other things, are also on the agenda.

“At the Airline Forum, we want to show our customers how we are transforming our products and solutions using new technologies. And we want to talk about the challenges facing airlines in their digital transformation. We look forward to a lively conversation,” said Stefan Auerbach, CEO of Lufthansa Systems.

There will be ample opportunity for discussion particularly in the Garden of Transformation. This is where Airline Forum participants can try out the product innovations for themselves with live demos and talk to experts right after the sessions. Their feedback is critical to the further optimization of products.

Further convergence of successful Lido product lines from airline IT specialist

Raunheim | October 26, 2017–Lufthansa Systems today announced that it is developing a new generation of flight planning and navigation solutions following the slogan #takeoffwithlido. The proven Lido/Flight 4D (flight planning), Lido/Navigation (navigation solutions) and Lido/Performance (flight performance calculation) product lines will become even more integrated, providing airlines a seamless digital process across all flight operations – from flight planning to an aircraft’s parking position at its destination. Lufthansa Systems emphasizes its role as a market player that is independent from aircraft manufacturers, which enables it to offer a standardized solution for all of an airline’s different aircraft types.

“Digitalization is affecting the entire aviation industry. We see this in the flight planning and navigation process in particular. Everything is becoming increasingly dynamic and data-driven. Paper maps are being replaced by state-of-the-art apps. New technologies such as in-flight connectivity offer the opportunity to display tactical real-time data such as weather, airspace and traffic information. This is precisely where our integrated Lido solutions come in,” explained Dr. Bernd Jurisch, who took over as Head of the Lido product lines at Lufthansa Systems in October.

The mutual exchange of data is a key benefit to using Lido products for flight planning and navigation. This is because Lido provides the same information to everyone involved in flight operations – both in the air and on the ground – in situations such as an approach with poor visibility, for example. The information seen by pilots on their Lido/Navigation maps is based on the same data as the information available to the flight planner. This means the pilot and flight planner can coordinate the minimal decision height more safely and efficiently when choosing an alternate airport and make well-founded decisions in critical situations – such as whether a landing should be aborted or not.

The shared database is also used when acute meteorological phenomena demand a change to the planned route. New information can also be conveyed to pilots immediately during a flight. All of this not only saves time, it also improves safety.

During normal flight operations, too, the solutions work together seamlessly. Dispatchers can use Lido/Flight 4D to calculate the best route for a specific flight based on all flight-related data. Pilots can access this briefing information online. Thanks to the seamless integration of the products, Chart Notices to Airmen (NOTAMs) can also be added to the flight plans of Lido/Flight 4D. At the same time, information from the ATS flight plan can be uploaded and displayed in the mobile map solution that the pilots use for navigation. This covers departure, destination and alternate airports, takeoff and landing procedures, and waypoints along the route.

Lufthansa Systems additionally offers solutions for calculating and monitoring flight performance. These help airlines keep track of the continually changing obstacle situation at airports so they can adapt their departure procedures accordingly and optimize their fuel consumption for flight planning. The Lido product suite thus offers the perfect portfolio for an airline’s entire flight operations.

Overview of the Lido product suite:

Lido/Flight 4D

Lido/Flight 4D – Flight planning solution

Lido/Performance

Lido/AirportObstacleData – Airport-specific obstacle database with departure procedures
Lido/TakeOff & Lido/Landing – Calculation of optimal flight performance for takeoff and landing
Lido/APM – Service for comparing target/actual performance data (aircraft performance monitoring)

Lido/Navigation

Lido/FMS – Navigation data for flight management systems
Lido/SkyData – ARINC 424 data
Lido/SurfaceData – Full-coverage obstacle database
Lido/RouteManual – Paper-based navigation maps
Lido/eRouteManual – Windows-based app for navigation maps
Lido/mPilot – iOS-based app for navigation maps
Lido/AMM – Airport Moving Map
Lido/AMDB – Geo-referenced database for airports

The “Take-off with Lido” video describes the phases of flight operations that can be controlled smartly and efficiently using Lido products. https://youtu.be/RLFvM3iJsuQ

Caption (Copyright: Lufthansa Systems): The Lido product suite from Lufthansa Systems offers the perfect solution for every phase of flight operations – from gate to gate.

More information on the Lido product suite can be found online at

https://www.lhsystems.com/solutions/flight-navigation-solutions

From personalizing the travel experience to big data, improved efficiency and new dynamic distribution standards – Lufthansa Systems supports airlines on every level of digital transformation

Raunheim, Germany | February 16, 2017– Everyone is talking about digitalization. Many companies are wondering how to future-proof themselves in the digital world. Lufthansa Systems turned this vision into reality a long time ago. For years, the aviation IT specialist has been advising and supporting airlines in their digital transformation, demonstrating what sustainable airline processes can look like and helping customers implement concrete projects.

“The core of our company strategy is to put airlines in a perfect position for the digital future. For example, we have spent over 15 years helping airlines work toward a paperless flight deck,” said Olivier Krüger, CEO of Lufthansa Systems. “We are offering new solutions and expanding our consulting unit in response to growing demand in the market. In keeping with this, we are continually enhancing our digital expertise so we can develop innovative solutions for the entire cosmos of an airline and its passengers – with data analytics, personalization, mobility and new developments such as eye tracking and dynamic navigation maps.”

The spectrum includes solutions and consulting services for improving the efficiency and differentiation of all aspects of an airline as well as for optimizing the entire travel chain for passengers.

Personalized Air Travel Services: Personalized solutions aim to enhance the passenger travel experience. New digital and individual services and apps, which can be used before, during and after a flight, ensure that passengers are addressed directly and personally. BoardConnect is one example. This digital platform enables passengers to access wireless inflight entertainment on their own smartphones and tablets, while offering additional functionalities for flight deck and cabin crews – with or without an Internet connection. The new inTime app is another example. It calculates how much time passengers will need to reach their gate punctually from their current location. Both the traffic situation outside the airport and the waiting times at check-in and security are taken into account here. The timings are based on (anonymized) data from real passengers, so the app gets more intelligent over time.

Dynamic Distribution Management: Dynamic distribution management makes it possible for airlines to increase their revenues by offering ticket and service packages directly to travelers. The New Distribution Capability (NDC) standard of the International Air Transport Association (IATA) is promoting this development and significantly affecting the distribution structures of airlines. Together with partners, Lufthansa Systems provides solutions for the entire NDC process, including offer and order management, dynamic pricing, and billing with the Sirax/RA revenue accounting solution. Airlines benefit from improved customer loyalty through more individualized offers, with lower distribution costs and higher revenues.

Safe & Efficient Flight Operations: Optimization and efficiency in all aspects of flight operations are the crucial aspects here. Simplified processes, improved routes, reduced fuel consumption and shorter handling times (including for crews and maintenance work) not only generate considerable savings potential, they also increase flight safety. For example, the digital navigation maps of the Lido/Navigation product line are becoming more and more dynamic. In the near future, they will be able to seamlessly display all flight processes from gate to gate. With an on-board Internet connection, additional smart functions in the maps can show information that is relevant to specific situations during a flight. This increases the pilots’ situational awareness.

Reliable Air Travel Experience: New developments in the field of flight operations revolve around passengers and their positive travel experience. If disruptions or delays do occur, these solutions aim to minimize the negative effects on passengers and communicate changes in a transparent way. This is essential to an airline’s success. The successful NetLine/Ops ++ operations control solution helps here with its innovative eye-tracking feature. Employees in an operations control center sometimes have to monitor six screens showing current flights and information about potential disturbances. Analyzing the eye movements of operations controllers with the help of eye-tracking technology ensures that no important warnings or disruption notifications are overlooked.

“In light of the growing importance of digital solutions in the aviation industry – including in the areas of data sharing, analytics and prediction – we founded a company last year called zeroG,” said Lufthansa Systems CEO Stefan Auerbach. “zeroG is a consulting firm with the character of a start-up which can respond quickly and flexibly to changes in the market. With their expertise in IT and aviation, our zeroG consultants support digitalization projects inside and outside of the Lufthansa Group.”

The attached infographic provides an overview of current digitalization projects and innovative solutions. Excerpts can be provided upon request. An animated version of the infographic for digital use can be found on YouTube. (Copyright: Lufthansa Systems)

More information about Lufthansa Systems’ digitalization expertise is available online: www.lhsystems.com or on YouTube: www.youtube.com/user/LHsystems

Singapore, APEX EXPO | October 25, 2016–
PXCom officially launches its Digital Inflight Ad-Serving solution called AirSAS at APEX EXPO 2016, and unveils the first KPIs
AirSAS enables brands to roll out their digital campaign throughout the IFE, without any required connectivity or bandwidth consumption, disrupting in- flight legacy advertising.

Until now, brands who wanted to reach the traveller during their flight had only the choice between paper inflight mag, global pre-roll videos, stickers… Whilst traditional advertising budgets are continuously tightening, digital budgets remain on a fast growing trend.
PXCom and its media sales partner, IMM International, decided to bring to the air industry an effective tool enabling airlines to tap into this growing gold mine, creating AirSAS.

The ultimate inflight digital ad-serving solution
Designed for both seatback screens and w-IFE, AirSAS is formed of several software modules: a back-office cloud suite, a dedicated IFE ad-server, and a reporting module.

The back-office encompasses campaigns management for both brands (from creation to reports edition), and airlines (enabling advertisers selection as well as self-promotion). Once created, the digital campaigns are either sent to PXCom’s IFE ad-serving module or to other connected IFE ad-servers developed by the IFE manufacturers themselves. The upload operation is conducted when the aircraft are on the ground. During the flight the ad-server rolls out the campaigns according to their management rules, and the gathered data are offloaded once the aircraft are back on the ground. Then the reporting module aggregates all the gathered data in order to update the campaigns.

“AirSAS offers the state-of-the-art features that can be found on the most accurate web/mobile ad-servers, enabling full targeting and rules management capabilities”, says Cyril JEAN, PXCom’s CEO. “However, some IFE systems already offer some digital advertising opportunities, even if they are not comprehensive. Since we are platform agnostic, in such case, we recommend to proceed step by step, and connect our back office as a good starting point. Then, on a second step, we can schedule a full integration of AirSAS into the IFE. Our ultimate goal is to enable brands to target passengers and no longer airlines. This involves a great shift of mind from the industry!”

First results and live update
Prior to launch AirSAS officially, PXCom has conducted some tests within its interactive destination guides for IFEC, measuring all the relevant KPIs, among them:

  • An average of 23% of w-IFE users go to Destination Guides section
  • 89% spend more than 11 minutes on a destination guide
  • 16 minutes of average browsing time for a 2-hour flight / 28 minutes for a 4-hour flight.
  • Top 3 sections are: Do&See (37%), Bars & Nightlife (14%), Restaurants (13%)
    (Full results will be available online during the expo).

Full AirSAS solution is currently onboarding on its first airlines, with operational live report which updates the results between every 3 and 24 hours according to the considered airline and flight length. Stay tuned!

“The loop is now seamless and fully operational”, comments Cyril JEAN. “With a growing number of advertisers, the next step for AirSAS is the yield management feature, enabling automatic selection of the most profitable campaigns. With such a qualified audience, airline industry can easily avoid the digital pitfalls that has been digged by the real time biding (RTB) on the web & mobile.”

PXCom exhibits on #1120 at APEX Expo 2016.

  • Led by Astronics’ PXIe-6943 Digital Test Instrument, the new suite offers TPS-compatible solutions that deliver familiar, fast development paths for both legacy and new military/aerospace programs

Anaheim, California | September 13, 2016– AUTOTESTCON – NI (Nasdaq: NATI) and Astronics Test Systems, Inc., (ATS) a wholly-owned subsidiary of Astronics Corporation (Nasdaq: ATRO), today announced the Astronics PXIe-6943 Digital Test Instrument, Astronics PXIe-3352 Rubidium Clock Source and Astronics PXIe-1209 Pulse Pattern Generator. The three new test instruments accompany the previously released Astronics PXIe- 2461 Frequency Time Interval Counter and are the latest products from NI and Astronics’ collaboration to provide PXI-based instruments with test program set-(TPS-) compatible software for existing VXI instruments.

“The challenge of lowering cost and preserving legacy investment in the face of rapid technology change requires industry collaborations for success and attention to software compatibility,”

said Luke Schreier, director of automated test product marketing at NI. “The NI investment in LabVIEW and PXI produces cutting-edge capability, such as the recently released second- generation vector signal transceiver (VST), which is enhanced by Astronics’ expertise in TPS integration to migrate key legacy technologies to the PXI platform. The NI and Astronics’ collaboration builds on the strengths of both companies, but more importantly, it preserves technology investment for our mutual customers and fosters innovation.”

The flagship product of the collaboration is the -2 to 7 V, 200 MB/s Astronics PXIe-6943 Digital Test Instrument. The Astronics PXIe-6943 is modeled after the highly successful VXI-based Astronics T940 Digital Resource Modules, which enable pattern-based digital test in many commercial and government programs. These instruments are also TPS-compatible with legacy instruments from Astronics as well as other instrument vendors.

“Digital subsystems continue to play a crucial role in most aerospace and defense test platforms,” said Brian Price, executive vice president and general manager at ATS. “With the introduction of these new Astronics PXI Express products, engineers can now expand on today’s test platforms to support tomorrow’s military/aerospace requirements and maintain their original TPS investments. Our new digital subsystem includes the latest parallel digital, serial and bus protocols while taking advantage of the high speed, small size and lower cost of the PXI platform. These PXI instruments round out our already successful line of VXI instruments so that we can continue supporting the aerospace and defense automated test systems of yesterday, today and tomorrow.”

Also newly introduced, the Astronics PXIe-3352 Rubidium Clock Source combines a rubidium oscillator with a GPS receiver into a single, high-precision instrument. The new Astronics PXIe- 1209 Pulse Pattern Generator is a high-performance, 2-channel, 100 MHz pulse generator that delivers dual independent pulse generation with extremely high resolution.

These products will be sold through the NI sales channel, which provides direct sales operations in more than 60 countries with more than 1,400 field and support engineers worldwide.

Both companies are showcasing their latest innovations at AUTOTESTCON in Anaheim, California, through September 15. For more information, visit www.ni.com/pxi and www.astronicstestsystems.com

Arconics Unveils AeroDocs Enterprise, Nextgen Airline Document and Compliance Management Software

Hamburg, Germany | April 6, 2016– Aviation software company Arconics today reveals its nextgen document and compliance management software at AIX 2016.

AeroDocs Enterprise – Collaborative XML authoring, controlled digital document distribution, compliance management, enterprise security. A module of our Connected Aircraft Platform, the hardware-agnostic software solution for airlines that delivers the best user experience in the cockpit (EFB and document viewing), in the cabin (wireless IFE) and in Ops Control (document and manual authoring distribution).

The ultimate nextgen document creation and management solution is the leading choice for airlines that demand the the highest standards of consistency and compliance across the enterprise, and into the paperless cockpit. AeroDocs has been specifically developed for airlines that want to implement a controlled document authoring distribution system across the organisation, with complex workflow, user management and security needs. AeroDocs Enterprise harnesses the power of the nextgen digital document format, XML. The advanced Author module enables the fast creation of complex documents in XML format. Collaboration and consistency are integral and everything is so easy to control. The AeroDocs Distributor module delivers XML manuals and documents, and also distributes PDFs generated from any source. Regulatory compliance is made easy by nextgen AeroDocs, which has advanced regulation-tracking functionality as well as detailed workflow records and audit trails. AeroDocs manages the controlled distribution of documents to the correct people and groups. All distribution actions are stored for audit purposes. Integral to this solution is the world-leading AeroDocs Viewer, which enables fast viewing of controlled documents on iPad and Windows Surface tablet (web viewer also available).

Benefits delivered:

  1. The creation of complex XML documents is simplified in an intuitive web editor that enables policy makers and subject matter experts to easily edit, review and approve documents.
  2. Collaboration among teams helps to boost productivity.
  3. Automated creation of indexes, tables and front-matter speed up complex document creation and prevents errors in the revision cycle.
  4. Standardisation can be enforced across all documents with policy controls
  5. Document readers get the best user experience with enhanced search and annotation capability.
  6. Tracked digital distribution enables the transition to the paperless cockpit and operations.
  7. Effectivity management allows the easy creation and maintenance of aircraft-specific manuals.
  8. Pilots get fast document access, with lightning-fast scope search, across the digital library.
  9. Pilot experience is central to the AeroDocs Viewer – annotations and highlights are stored.
  10. Up to 40kg less weight per flight (Vs paper EFB), delivering significant fuel savings across the airline.
  11. Greater fuel economies bring environmental benefits.
  12. Regulatory compliance and audits are made easier, with records of all controlled document distribution.
  13. Can be delivered as a fully hosted solution or installed on premise.

Oslo, Norway | October 31, 2012– A Norwegian airline and an in-flight magazine publisher say they will use WiFi to bring airline passengers new options in in-flight entertainment.

Norwegian Air Shuttle and Ink, which provides magazines for about 30 airlines around the world, said they would debut the new system next year, The New York Times reported.

Using Norwegian Air Shuttle’s free WiFi service, passengers will be able to access content including music, video and travel articles from the carrier’s in-flight magazine on their smartphones, tablets or laptops.

“We wanted to rethink the whole way we organize travel content, from the beginning to the end of a customer journey,” Stine Steffensen Borke, marketing director at Norwegian, said.

Norwegian says its free WiFi service is available on 80 percent of its fleet of 68 planes.

However, there are no plans at the moment to phase out the airline’s paper version of its magazine, Steffenson Borke said.

“I’m still surprised by how many people read the magazine,” she said. “At the moment, it’s still a useful channel for us.”