• Connectivity upgrade for improved passenger experience

Preview APEX Asia Conference/FTE Asia EXPO | November 9, 2015– Singapore Airlines will deploy SITAONAIR‘s next-generation passenger high-speed broadband connectivity services (Wi-Fi and mobile phone text and data services) on its long range fleet, using Inmarsat’s GX Aviation satellite network.

Singapore Airlines and SITAONAIR have been at the forefront of inflight connectivity innovation. The airline was an early adopter of connectivity, on its A340s, as well as one of the first to provide connectivity on the A380. Recently, it has been providing free Wi-Fi sessions to the passengers in First and Business Class cabins through promotional sponsorship.

The airline’s priority has always been to provide the very best inflight experience and knows passenger connectivity solutions have a central role in that.

The third GX Aviation satellite was successfully launched at the end of August, completing the constellation that provides consistent global coverage. GX Aviation provides data speeds of up to 50MBps to the aircraft: for the very first time, there really will be no difference between being in the air and being on the ground. The onboard Wi-Fi will reflect what most people are used to at home. It will also provide Singapore Airlines with greater capabilities to personalize its services.

“Singapore Airlines is one of the most respected carriers in the world. By choosing SITAONAIR services, it clearly demonstrates the superiority of GX Aviation in terms of passenger experience, reliable and global coverage,” said Ian Dawkins, CEO of SITAONAIR. “What is particularly exciting is that this is only the beginning of what we can do with connectivity. We already provide connectivity solutions for airline operations, from flight tracking to crew tablets, and from electronic flights bags to air traffic control AIRCOM services. The introduction of GX Aviation opens up a whole new world of opportunities for the connected aircraft.”

The installation of the first GX Aviation system powered by Honeywell’s JetWave satellite communications hardware is scheduled for the second half of 2016.
The first aircraft type to be equipped will be Singapore Airlines’ B777-300ER aircraft, followed by A380-800s and A350-900s.

As well as being the Wi-Fi Internet and mobile phone service provider, SITAONAIR will also manage the certification process of the GX Aviation system for the B777-300ER fleet, and provide the airborne GX Aviation systems for both the Boeing and the A380-800 fleets. Thales will provide the airborne connectivity system for the A350-900s with SITAONAIR providing the Wi-Fi Internet and Mobile phone service. Zodiac Inflight Innovations will provide the JetWave GX Aviation Satcom for the A380-800 and B777-300ER retrofit programs.

  • First CIS airline to provide cabin crew with iPads

Moscow, Russia| November 19, 2014– Aeroflot has become the first airline in the Commonwealth of Independent States (CIS) to digitize its crew by providing SITA’s CrewTablet to enhance in-flight service to its 20 million passengers. Starting in the last quarter of 2014, Aeroflot will work with air transport IT specialist, SITA, to equip cabin crew with 500 iPad minis™, with a further expansion to 1,200 tablets.

The rollout follows the successful conclusion of a five-month trial with 30 crew members in which the tablets received nearly a 90% satisfaction rating on both technology and usability. Aeroflot’s CrewTablets enable its cabin crew to access passenger and operational data in-flight, improving onboard operations and enhancing service to passengers. In addition, with the use of digital forms and reports, CrewTablet helps Aeroflot reduce operational costs and back-office administrative tasks and generate fuel savings by decreasing the weight of traditional paper reports and manuals carried onboard.

The introduction of crew tablets is part of Aeroflot’s innovation and mobility program, which is designed to keep the company ahead of the market. In particular, the tablets mean cabin crew can provide an even better passenger experience. SITA delivers an end-to-end managed service including iPads, wireless connectivity, mobile applications, and system integration, as well as global operational support. CrewTablet also has the flexibility to add more functionality as new applications are developed and requirements change.

Dave Bakker, SITA President, Europe, said: “Aeroflot is one of the innovators – and the first in Russia – to use SITA CrewTablet technology to become more efficient in-flight. Aeroflot selected CrewTablet because SITA has developed a robust, cutting-edge mobile solution fully integrated into its IT infrastructure. We are already working closely with Aeroflot to connect these tablets to an in-cabin wireless service to enable live communication while the plane is in the air. It’s all part of SITA’s wider e-Aircraft™ concept, which is set to revolutionize how an aircraft integrates with the airline’s ground operations.