We started the first installment of our 2016’s predictions review in last week’s issue, so here is Part 2, or the wrap-up, from last year’s crystal ball – you can see how we did:
While last year we wrote about the future of beacon technology to be used in airports and on baggage, the market did not grow as quickly as we anticipated and this was due to a lot of factors. The following quote from tnooz sums it up pretty well: “As airports still search for use cases with value, and there is no generally accepted platform for this technology and its applications, the adoption is consequently slow.” Standards are the issue but we are happy to report some airlines are evaluating the technology.
Here is what we wrote last January:
“We have shown a number of beacon devices in pictures from the IFE trade shows but basically we are talking about mobile location, mobile intelligence or mobile sales communication devices. These are small battery free or line powered devices that communicate with your device over Bluetooth (4.1) and Wi-Fi. The folks at SITA have been developing a lot of airport related solutions and it remains to be seen when they will come aboard planes. Developed at Apple, the iBeacon Registry is their effort to get this technology started in airports and here are their services: It allows beacon owners (airlines, airports or 3rd parties) to manage their beacon infrastructure and track where they are placed in an airport. The technology enables airports to monitor beacon deployment to prevent radio interference with existing Wi-Fi access points. It provides beacons owners with a simple mechanism to set the ‘meta-data’ associated with beacons. Also, it has an API for app developers who want to use these beacons for developing travel and other related apps.”
Notes SITA: ‘The aims of the registry are to promote the use of beacons in the Air Transport Industry and reduce the cost and complexity of deployment. This can be achieved with the following design goals:
- Promote shared beacon infrastructure to reduce cost and complexity of deployment.
- Introduce standard beacon types and data definition to encourage reuse.
- Provide a simple to use API to discover beacons and get meta-data about beacons.
- Provide tools to airport operators and beacon owners to visualize and track beacons.
- Be vendor agnostic – the service should work with beacons from any vendor.”
While airport beacon technology has not taken off as well as we expected we provide this current list of the technology and its’ applications, and the further use of wireless devices used to find things.
- SAMSONITE – TRACK&GO | Accent Systems
- 10 Airports Using Beacons to Take Passenger Experience to the Next Level | Beaconstac
- Tracking Beacons In Samsonite Bags To Help You Find Lost Luggage Using A Smartphone App : TECH : Tech Times
- Why airports are slow to install beacons – Tnooz
- Airlines And Airports Commit To Beacon Technology
- Lost luggage less likely with new tracking systems – Elliott
“This topic is massive and we will cover it for many times and years to come but we wanted to share one thought from an online article we read – ‘People were reported to be ‘almost universally’ the biggest weakness in information security, ahead of technology and processes..” We note, of the respondents that reported to have an insider threat or policy, 70% offer employee training to minimize risk it said “The company employs intelligence teams that study different aspects of communications, user activity, social media, suspicious activity and other details,” said one respondent. “We’re seeing a lot more hands-on training, employee monitoring, and testing to address the issue,” said Ari Kaplan, security researcher. In fact, this human focused trend will be the number one item at this year’s CES in Las Vegas, the show of new gimmick things, one venue stood out: “#1 Say Goodbye to Cool, Hello to Security and Safety. At CES we have come to expect the latest new shiny gadgets but this is the beginning of change. The world is changing and aviation will be focused on this subject this year. Just consider how many folks touch technology that plugs into planes!”
If anything, we underestimated how big this subject was to become in our aviation lifestyle. The folks at Transparency Market Research noted that the total commercial aviation market is predicted to climb to $29.3 Billion by 2021 from $25.3 B in 2016 – roughly half of the market will be Avionics retrofits, but they note: “The use of modern commercial avionics systems also makes aviation vehicles more susceptible to online hacks.” Thus, our interest in security.
Another perfect example of interest growth is the increase in security related web links we save in our browser. In the beginning of 2016 we had 9 links identified – today we have 64. While we can’t begin to identify the many stories related to security failings at airports and from airlines and aviation hackers last year, this subject will get bigger and bigger – with a possible unacceptable number in 2017 – some possibly being potential horror stories.
C) Virtual Reality:
We noted VR last year: “Don’t get too excited about virtual reality for aircraft applications. In fact, here is the view from Rick Merritt in EE Times who seems to agree: “Some people will claim virtual and augmented reality will be the next big thing in the run up to the debut of a handful of major platforms in the spring. But by fall the heat will start to fade as consumers, chilled by their high price tags and underwhelming performance, give a pass on them as gifts for Xmas 2016.”Some airlines have been flirting with the concept of VR for a number of years and have even featured the technology in their airline lounges, but we believe this technology has a long way to go before it can migrate successfully to the airborne environment, especially if motion sickness is taken into consideration.”
It also begins to look like augmented reality might have a better inflight usage and acceptance this year. As an example the airline might transmit data to augmented devices to place information on glasses or phones like location, airspeed, whatever. However, The industrial market for augmented reality, and the logistics and manufacturing AR markets in particular, will soar by more than 400% in 2017, according to a forecast by ABI Research but it is hard to see IFEC applications, at least in lower classes, except those brought aboard by passengers.
Lastly, we noted in Other last year: “We probably don’t need to say it but Economy Class will get more crowded, competition will drop air fares as competition ‘crams’ up – possibly a new ‘mini or micro’ class, there should be more mergers as more airlines take on the Delta World concept, deals and freebies will exist for the frequent fliers while the rest of the travelers will pretty much just exist inflight (if that’s possible) you will need better pre-boarding ID, Airbnb and Uber concepts will tempt a new US airline concept but the idea will be killed (this is a tough one in the US), and in the end VR may be needed after all to blunt the reality of coach or class.”
We think we did pretty well last year and next week we will do a little predicting again and you will see what predictions our reader have too!
Boeing delivered 748 aircraft in 2016 (490 737s; nine 747s; 13 767s; 99 777s; 137 787s) vs a record of 762 in 2015 (495 737s; 18 747s; 16 767s; 98 777s; 135 787s).
Boeing booked orders for 848 aircraft in 2016 (701 737s, 18 747s, 26 767s, 23 777s; 80 787s) vs 878 in 2015 (666 737s; six 747s; 49 767s; 58 777s; 99 787s), net orders totaled 668 in 2016.
Boeing ended 2016 with a backlog of 5,715 aircraft (4,452 737s; 28 747s; 93 767s; 442 777s; 700 787s), down from 5,795 in 2015 (4,392 737s; 20 747s; 80 767s; 524 777s; 779 787s) – 550 737, 17 B747, 26 767, 17 777, and 58 787.
Technically, Boeing fell 80 planes short of their goal in 2016 – their lowest year orders since 2010 – and plane sales just may slow down in 2017 as well. However, Boeing does have a total of 5,715 jets on order.
Editor’s Note: Airbus is expected to announce the delivery of up to 688 planes, according to industry rumors, as their announcement is expected January 11th. If they announce 259 orders in Dec they could beat Boeing’s 668. Expect some surprises!
Rockwell Collins has acquired Pulse.Aero Limited, a UK-based company specializing in self-service bag drop solutions and airline applications, to enhance the company’s passenger processing services for airports and airlines. This acquisition further expands Rockwell Collins’ Information Management Services strategy to enable the connected aviation ecosystem.“As passengers seek to take more control of their travel experience, this acquisition expands our portfolio of self-service passenger processing solutions, enabling us to streamline and simplify the passenger journey through a fully connected airport,” said Dave Nieuwsma, senior vice president, Information Management Services for Rockwell Collins. Pulse.Aero’s products and services will be integrated into the Airport Systems portfolio of Rockwell Collins’ Information Management Services business. Rockwell Collins and Pulse. Aero have worked together on several successful deployments, including Dublin Airport, where new self-bag drop units were installed, reducing queue times and improving customer service.
Valour Consultancy Study:
A new paid study is available from Valour, but here is what they say about it: “The connected aircraft represents a paradigm shift for airlines and many are now in the early stages of deploying various applications. Several have begun to embrace staged increases in electronic flight bag (EFB) capabilities often starting with one or two apps that they can later build upon, according to a new study from UK-based market intelligence firm, Valour Consultancy. The report – “How the Connected Aircraft fits into the Internet of Things” – thoroughly details the raft of connected aircraft applications airlines are exploring in the hope of realizing considerable cost savings and/or ancillary revenue gains. It finds that the benefits of eTechlog, eCabin Logbook and enhanced flight operational quality assurance (FOQA) programs using quick access recorder (QAR) data are becoming better understood, while aircraft health monitoring solutions are being enriched by the infusion of increased data flows from previously disparate sub-systems and other information sources on and off the aircraft. Though certain airlines are further along in their connected aircraft strategy than others, there are many challenges to be overcome, says report author, Craig Foster. “Suppliers have invested millions in developing differentiated offerings and this lack of standards has resulted in concern and confusion about investing in the wrong technology. Second, there exists little in the way of tangible metrics that show how quickly a return on investment (ROI) may be achieved from connected aircraft applications. Third, there is a perception that the act of harnessing vast amounts of data results in magical value with some undoubtedly having overstated the reality of what is possible”. Download the whole story about the study in the link above or you can contact Craig for more information at: email@example.com
- SITA’s beacon technology delivers location-specific information through new airport app
Nice, France | February 15, 2016– Nice Côte d’Azur Airport is leveraging SITA’s beacon technology to put personalized information at passengers’ fingertips through the airport’s new multifunctional app. The new app was launched to coincide with the recent opening of Nice Côte d’Azur Airport’s refurbished Terminal 1 retail area and will also support the refurbishing of the commercial area of Terminal 2 in 2016.
Nice Côte d’Azur Airport is leading the way by using SITA’s beacons and Common Use Beacon Registry to provide passengers at the airport with real-time, relevant information each step of the way. With beacons installed throughout the terminal, passengers who are using Nice Côte d’Azur Airport’s app will also receive retail information and offers relevant to their specific location. The Airport Premier Club passengers using the app will automatically earn points as they pass through the airport.
Jean-Pierre Torres, Head of IT at Nice Côte d’Azur Airport said: “Increasingly passengers are demanding more control over their airport experience. They want to personalize the services they receive from the airport to their own requirements or needs. SITA’s beacon technology allows us to deliver on this expectation and offer a highly tailored experience to our passengers, in particular our frequent flyers. Indeed this technology will facilitate access to Fast Track Security for Airport Premier Gold members, allowing them to use their frequent flyer card automatically.”
Dave Bakker, SITA President, Europe said: “Beacon technology unlocks a world of opportunity for airports. With a clear view of who the passengers using the app are and where they are in the airport, Nice Côte d’Azur Airport is able to offer a wide range of tailored services. The airport has recognized this potential and we will continue to work together with the airport team to leverage this technology to further enhance the overall passenger experience at Nice.”
SITA’s beacon registry is a repository of information describing the beacons deployed at an airport. Accessed through the Beacon Registry API, it allows app developers to use the detection of a beacon to trigger the provision of contextual information such as boarding times or information on a connecting flight. The Beacon Registry API is one of the APIs offered by SITA, which include weather, baggage tracking and flight information.
In October last year, Nice Côte d’Azur Airport opened the first part of the refurbished Terminal 1 retail area with a wider range of outlets and more circulation areas, making the area more enticing and welcoming for departing passengers.
Hong Kong | June 16, 2015– Hong Kong International Airport is leading the way in Asia Pacific with trials of beacons to provide key information directly to passengers’ mobile devices, to further improve their journey through the airport. SITA Lab, the technology research team for global IT provider SITA, has installed more than fifty beacons in Terminal 1 at Hong Kong International Airport for one of these innovative trials.
Beacon technology triggers the display of location-relevant information on devices at the right time and in the right situation. With beacons, airports and airlines can provide passengers with indoor directions, walk times to gates, lounge access and alerts about boarding. Knowing where a passenger is before sending information enables more effective communication.
During the trial at Hong Kong International Airport, SITA is using best-in-class interactive maps to guide passengers along typical pathways between public transport points, check-in counters, immigration, Automated People Mover, boarding/arrival gates and baggage claim areas. These user-friendly maps display key information on passengers’ mobile phones or tablets, and the time it will take to get to the gate. They also provide information about shops, restaurants and retail offers.
Ilya Gutlin, SITA President, Asia Pacific, said: “Hong Kong International Airport puts huge emphasis on the passenger experience. It is no surprise that it is one of the first airports in the region to work with our team at SITA Lab to adopt such an innovative approach to help passengers make the most of their time in the airport. As part of our community approach to help improve the industry, we frequently work with airports to trial new technology and innovations that help improve efficiency and enhance customer services.”
Beacons can help reduce congestion and bottlenecks, improving the passenger flow in airports by giving passengers accurate and timely information. In turn, that leads to smoother boarding and more on-time departures. Providing way-finding information also means that passengers know how long it will take to get to the gate, increasing the time they spend in the retail area, which is good news for the airport’s tenants.
Gutlin continued: “Beacon technology is a win-win for passengers, airlines and airports. Clearly knowing where you are and how long it will take to get to the next stage of your journey makes the experience much more relaxing. Everyone benefits when passengers are enjoying themselves.”
SITA is leading the way in the development of beacon technology for airports. As part of its role of providing value to the air transport community, SITA has established the Common-Use Beacon Registry. Using this directory, airlines, retailers and other service-providers across the world can provide beacon-based services over shared infrastructure. As well as reducing the cost of installing beacons, the IT is simpler and eliminates the need for everyone to manage their own beacons.