What You May Encounter The Next Time You Fly

All of us know that we will experience many changes in the travel process as ‘non-essential’ air travel opens again. But what will it look like? And what are the airports and airlines doing to make the process safer? And is it sustainable over time? These are all questions that we have asked ourselves and have heard voiced from other industry pundits as well. So, let’s take a look at what has been, and or is being, implemented throughout the travel journey in the U.S.A. at this time.

Airports:

The safety, health and well-being of travelers is always a priority at any airport. But with COVID-19 cleaning and disinfecting have certainly been stepped up. For example, at our local airport, Seattle Tacoma International, they have increased the frequency of cleaning with medical-grade products with an emphasis on high-touch areas and over 250 hand sanitizer stations have been added throughout the terminal. The Seattle Port Authority says that they have spent 5,270 hours cleaning and disinfecting each week and have “spritzed, sprayed, and dispensed over 1,010 gallons of hand sanitizer, more than 4,500 ounces of disinfecting spray and 1,135 containers of sanitizer wipes. “And we are certain other airports are following similar safety and disinfecting procedures.

Airports are also working on quickly converting bathrooms that aren’t already touch less to new fixtures for paper towels and automatic soap dispensers, as well as, faucets that are sensor-based and toilets with automatic flush features.

Every two hours the security checkpoints are being cleaned while deep cleaning and sanitizing TSA bins occurring after hours. Airports are also adding electrostatic sprayers that dispense a mist onto surfaces for an even coating of disinfectant that kills germs, such as COVID-19, in an effort to disinfect surfaces more often.

Plastic protective barriers that buffer interactions between travelers and airport employees are also common place, much like what we are experiencing in grocery stores, drug stores, etc.

In an effort to observe social distancing, decals are found on the floor throughout the facility at check-in counters, self-serve kiosks, baggage drop, baggage claim and throughout the TSA process. Travelers are also expected to wear a face covering throughout any touch points, to meet Center for Disease Control (CDC) requirements.

The Gate:

There are decals to remind people to observe 6 feet (2 meters) of social distancing during interactions with customer service representatives and other passengers. Seats in the gate area may be blocked in an effort to adhere to social distancing.  Overhead monitors and screens often contain reminders about this as well. And plastic barriers are in place at customer service desks.

Boarding Procedures:

Currently, many airlines have already started testing new methods of boarding in an effort to reduce the amount of cross passenger contact and observe social distancing.  Passengers are asked to stay seated until their row is announced, and many airlines are boarding in smaller groups, back –to-front.

But compared to the aircraft itself, which has well circulated air as long as the engines are running, the boarding procedure and area is poorly ventilated with passengers in close proximity to one another. Boarding is the riskiest part of air travel right now, at least from a COVID-19 perspective. Just think back to the crowded queue where we have historically been smashed together like sardines at the gate, on the jetway, and en-route to our seat prior to take-off.

There are some deceptively simple solutions that in the long run may change the way we board. Over the years, boarding order has typically started with anyone needing extra assistance (small children, the elderly, etc.), followed by higher status flyers on down to those of us traveling in steerage. It is not only an inefficient and time-consuming process, but it is a stressful one as well. Passengers lined up like they are on a commuter train, bumping into one another, hoisting bags into overhead bins, or walking up and down looking for available bin space is something we have all witnessed and experienced. Let’s face it; this is a COVID-19 droplet cross contamination haven.

In a poorly ventilated area like the jet bridge, packing people in close proximity even while wearing facemasks is a highly risky scenario and is needlessly dicey when there are better ways to accomplish the boarding procedure.

A few changes could include the following: boarding from the back of the aircraft forward; boarding window seats first, followed by the middle seats, then aisle seats. Organizing these sections in small groups in the gate area before sending them down the jetway takes time and space but could definitely lead to a new and improved boarding process. Another scenario that could reduce the number of people each traveler comes into contact with is boarding from both the aircraft nose and the tail of the aircraft, but this has its own set of organizational issues and would require a group of passengers loading from the tarmac via a set of mobile stairs, etc. Whichever changes to the boarding procedure an airline elects to implement there will assuredly be a learning-curve by both the ground crew and the passengers themselves, so it may be a good thing that load factors aren’t too high as these new strategies are put into place.

A total 180-degree approach to carry-on luggage could also make the process far more efficient and reduce the number of touchpoints as well. By promoting and rewarding checked luggage there would be fewer gate-side check-ins, less shifting and shuffling of overhead bags, and a faster loading process overall.

As biometrics become more prevalent the use of scanners to match your face with your identity will further reduce the contact between ground staff and travelers. This will also speed up the process as the amount of time spent fumbling for boarding passes and/or mobile phones will be eliminated. The biometric software needs some tweaks, but it is well on its way as it is already being utilized for some border control entry points.

The Aircraft:

Planes are equipped with hospital-grade HEPA filters that typically remove 99.95% of airborne particulates.

The air flows from the ceiling to the floor and creates completely new air in the cabin 20 to 30 times an hour so the air filtration systems cycle outside air onboard every 3 minutes. If you want more filtered air, be certain to open your personal air vent after you’re seated – that air is filtered for your seat only. Studies have shown that due to the frequency of air circulation, cabin air filtration is comparable to what is found in hospitals.

Airlines are requiring their guests to wear face coverings throughout any touch points and during the flight experience except when consuming food or drink. Most airlines have masks available for passengers in case they don’t have them.  If travelers refuse to wear a face mask they will be denied boarding and, in many cases, given the opportunity to reschedule their flight. Details about these requirements are provided to passengers in their pre-trip communications.

For the time being, some airlines are providing travelers more space and flexibility in order to achieve social distancing onboard by blocking off all middle seats on large aircraft and aisle seats on smaller aircraft.

In the U.S.A. all airline employees and business partners who cannot maintain six feet of social distance during interactions with travelers or co-workers, including pilots, flight attendants, and customer service representatives.

Aircraft Cleaning:

Airlines are continuing to use disinfectants that use high-grade, EPA registered disinfectants to sanitize critical touch points like tray tables, seat belts, overhead bins, armrests and lavatories, etc.

New cleaning techniques and equipment are being implemented by many airlines to reduce the already low risk of onboard transmission often include the following: 1) Electrostatic disinfectant sprayers, which emit a safe, high grade EPA cleaning solution that sanitize the overhead bins, armrests, tray tables, seatbelts, lavatories, etc. 2) between flights, dedicated cleaning crews cover the most critical areas using the high-grade EPA disinfectant. They also clean the pilot/flight attendant spaces. 3) Individual hand sanitizer wipes are available onboard.

With all of the procedures in place, it is beginning to feel like air travel is perhaps safer than it ever has been – at least from a COVID-19 perspective! One thing is for certain, these changes will continue to be tailored over time and they are most likely here to stay for the foreseeable future.


Other News

In response to COVID-19, procedure changes rolling out nationwide by mid-June

Washington | May 21, 2020– With the Memorial Day holiday weekend kicking off the start of summer, the Transportation Security Administration is preparing a very different travel season given the evolving COVID-19 pandemic. TSA has implemented changes to the security screening process that reduce the potential for cross-contamination at the security checkpoint in an effort to help prevent the spread of COVID-19. TSA has already begun implementation of these changes – with more to be implemented at airport checkpoints nationwide by mid-June.

“In the interest of TSA frontline workers and traveler health, TSA is committed to making prudent changes to our screening processes to limit physical contact and increase physical distance as much as possible,” said TSA Administrator David Pekoske. “We continue to evaluate our security measures with an eye towards making smart, timely decisions benefiting health and safety, as well as the traveler experience.”

Over the past couple of weeks, TSA has experienced a steady growth of travelers coming through airport checkpoints. As procedure changes begin to rollout in the coming weeks, travelers should expect to:

Keep possession of their boarding passes. Instead of handing their boarding pass to a TSA officer at the travel document podium, travelers should now place their boarding pass (paper or electronic) on the boarding pass reader themselves. After scanning, travelers should hold their boarding pass toward the TSA officer to allow the officer to visually inspect it. This change reduces the TSA officer’s need to touch a passenger’s boarding pass thus reducing potential for cross-contamination.

Separate food for X-ray screening. Passengers should place their carry-on food items into a clear plastic bag and place that bag into a bin. Food items often trigger an alarm during the screening process; separating the food from the carry-on bag lessens the likelihood that a TSA officer will need to open the carry-on bag and remove the food items for a closer inspection. This requirement allows social distancing, reduces the TSA officer’s need to touch a person’s container of food and reduces potential for cross-contamination. TSA Precheck members do not need to remove items from their bags.

Pack smart. Passengers should take extra care to ensure that they do not have any prohibited items, such as liquids, gels or aerosols in quantities greater than 3.4 ounces, in their carry-on bags (water bottles, shampoo). In response to COVID-19, TSA is allowing one liquid hand sanitizer container, up to 12 ounces per passenger, in carry-on bags. Passengers are required to remove the hand sanitizer from the carry-on bag before being submitted for X-ray screening. If a bag is found to contain a prohibited item, passengers may be directed to return to the divestiture table outside of security with their carry-on bags to remove the item and dispose of the item. The passenger may also be directed back outside of security to remove, items that should have originally been divested (such as laptops, liquids, gels, and aerosols, and large electronics) and resubmit their property for X-ray screening. By resolving alarms in this manner, TSA officers will need to touch the contents inside a carry-on bag much less frequently, reducing the potential for cross-contamination.

Practice social distancing.  Passengers should allow for social distancing to reduce direct contact between employees and travelers whenever possible without compromising security. Noticeable adjustments leading up to the security checkpoint include, increasing the distance between individuals as they enter the security checkpoint, placing visual reminders of appropriate spacing on checkpoint floors and staggering the use of lanes where feasible. No two airports are alike, so this could look a little different at each airport.

Wear facial protection. TSA officers at checkpoints are now using facial protection. Travelers are encouraged to wear face protection to the checkpoint as well. Please note, however, passengers may need to adjust it during the screening process. Travelers are also encouraged to remove items such as belts, and items from their pockets, like wallets, keys and phones, and put them directly into their carry-on bags instead of into the bins to reduce touch-points during the screening process.

Travelers who have not flown since the pandemic are also likely to notice some other changes. They include:

  • Reduced security lane usage due to the reduction in passenger volume.
  • All TSA officers at checkpoints wearing masks and gloves.
  • TSA officers optionally wearing eye protection and clear plastic face shields at some locations.
  • TSA officers will continue the practice of changing gloves after each pat-down.
  • Plastic shielding installed at many travel document checking podiums, divest, bag search and drop off locations.
  • TSA officers practicing social distancing.
  • Routine cleaning and disinfecting of frequently touched surfaces in the screening checkpoint area.

Many airlines and airports are also providing specific COVID-19 related guidance to travelers; please check with your airline prior to your trip. Travelers are encouraged to arrive at the airport early as COVID-19 has affected staffing and operations across the airport environment. This will allow adequate time for checking bags, completing security screening and getting to the departure gate. Individuals who were traveling in the early months of the pandemic became accustomed to arriving at the security checkpoint shortly before their flight departure time. TSA recommends that travelers no longer do so (or arrive well in advance of their flight) since more people are flying and new procedures such as social distancing have been implemented in airports, potentially adding time to the pre-flight experience.

For more information on the TSA security screening process during the pandemic, visit www.tsa.gov/coronavirus.

Around the globe many governments have started the slow and cautious steps toward opening their economies. In the aviation sector, we have seen a slight up tick in the number of individuals traveling and have heard and/or seen the various reports of some flights experiencing 90% capacity, causing angst in many of the travelers (and probably the flight crew as well). There are several links in today’s Noted Elsewhere section of IFExpress addressing this very issue. We also are seeing the airlines, their employees, and airports grapple with how to safely resume operations. This includes spooling up for more self-check-in kiosks, temperature tests by TSA, increased sanitizing and disinfecting efforts both in the airport and on the plane, social distancing at the gate and while boarding, as well as, the requirement for passengers to wear masks during boarding and on the flight. Add to the scenario the discussion of requiring immunity passes and at airport testing for COVID-19 and all of the sudden we are easily facing a 4 hour process from check-in to boarding the airplane – even for a short domestic flight. What is crystal clear is that for the foreseeable future the journey is going to be laden with pitfalls, filled with stress and be as far from our dream of the seamless travel experience as you can get.

The challenge we face is how to address these issues. The quicker we can build traveler confidence in the airport/travel process the faster our industry will rebound – that’s a no brainer. This will take not only familiarity with the new procedures and faith that they work, but from a personal perspective, they need to be somewhat standardized. Over the past nineteen years, nothing has irritated me more, and made traveling more stressful, than the different TSA requirements from country to country – and this is coming from a person who has traveled a lot! In other words, there needs to be collaboration and agreement on the various processes and requirements on a global scale in order to build back confidence.

The other items that will drive recovery in our industry are agility and innovation. The companies, whether they are airlines, IFEC suppliers, OEMS or airports; that are forward thinking and grasp this opportunity to not only embrace new technologies but implement them will be those that not only survive but maybe thrive. AI, block chain and big data have long been technology buzz words and topics at numerous industry conferences but now is the time to leverage those technologies in order to operate more efficiently and make every decision and dollar count.


Reader Opinion

Recently, several aviation aficionados had a back-and-forth dialog about the state of the industry, particularly the challenges Boeing is, and has been, facing. IFExpress was given permission to publish their opinions as long as the correspondents remained anonymous. The following is a portion of that communication.

Initial Comments:

“I worked at Boeing for over 20+ years, mostly during the 70’s and 80’s. At that time, the company was run by engineers and pro-technology folks. There was a dynamic shift in corporate philosophy when Boeing bought McDonnell Douglas.

Matt Stoller recently wrote: “Similarly, Boeing once made great planes, now it has great connections and big bailouts, an engineering powerhouse turned into a financial engineering powerhouse.” Further, in 2019 he wrote this article that really comes to point today.

Today, Boeing is run in Chicago & New York by ‘money managers’, the tech equity has vanished – and unless the tekkies take over, it just might be something else in the future!”

Response:

“I agree with your sentiment as well as Matt Stoller’s detailed coverage.

I think there is another perspective which typically is not found in aviation trade publications or general business journals like the WSJ.  And the subject and focus of that perspective is “character” and by that I mean good character, truth, integrity, and honesty driven from the top down to the shop floor.  Once the accountants and the money managers took power, the technical concerns were secondary.  Technical issues were dismissed and, if not dismissed entirely, there was a cost number put on the issue and they called it a “risk factor”.

Remember the Pinto?  After a couple of Pintos crashed in fiery and deadly accidents, the plaintiff’s lawyers, through discovery of Ford’s internal memos, found that the Pinto fuel tanks were subject to explosions upon impact.  Ford knew this.  The Ford design and test engineers raised their concerns internally.  The accountants, the lawyers, and the actuaries ran the calculations comparing the cost of fuel tank design fixes versus a payout in a lawsuit.  The design fix lost because it was calculated to be cheaper to pay the judgement or settlement.  I saw a photo of a young man who survived his Pinto rear-ender and his face looked like a mud slide of flesh.  Yes, he won a few million dollars from Ford but his face still looked like a mud slide of flesh.  I’ll never forget his photo.

The decisions that Boeing made on the MAX-8 design showed total dedication to the cost-benefit calculation rather than doing the design safely and properly and not one concern for 346 dead airline passengers.  Shame!

This attitude bleeds over to other design projects as well.  I know for a fact that the 787 was managed in the same way.  Thank God there have been no crashes (that I know of) but I know design economies were forced on engineers for the forward landing gear as well as (some) cabin systems.  How do I know?  Because I was in the meetings.

This is where the obsession with quarterly earnings growth leads to trouble and Boeing plays the game to meet or beat the earnings target each time and not care so much for the quality or safety of the product.  With respect to the Max-8 debacle, I hate to say it, but I see very little indication that Boeing has learned a lesson from this sorry episode.

Boeing needs a visionary leader who drives the principle of “Always Do the Right Thing” and not cut corners and mislead the customer (and traveling public).  Do this and the stock market will respond favorably.”


Boeing

On May 14, 2020 Boeing appointed Mike Delaney to lead the company’s Confident Travel Initiative, effective immediately. Working across the industry, Delaney’s team will work to develop new solutions to help minimize air travel health risks amid the COVID-19 pandemic and drive awareness of health safeguards already in place. Delaney brings 31 years of Boeing experience to the role, including previous executive leadership positions in airplane development and engineering, and currently serves as vice president of Digital Transformation at Boeing Commercial Airplanes. “As air travel slowly begins to resume and restrictions ease around the globe, health and safety remain our top priorities for our teams who design, build and service the airplanes and all those who fly on them,” said Boeing President and CEO David Calhoun. “Mike’s deep technical expertise, leadership skills, industry knowledge and great passion for our customers make him uniquely qualified to lead this effort.”

The Confident Travel Initiative team will work with airlines, global regulators, industry stakeholders, flying passengers, infectious disease experts and behavioral specialists to establish industry-recognized safety recommendations. The team is also advising operators on existing, approved disinfectants that are compatible with the airplane flight decks and cabins and testing other sanitizers. “Our commitment to ensuring the health of airline passengers and crews is unwavering,” said Delaney. “We’re working with partners to enhance aircraft cleanliness procedures and identify other areas to further reduce the risk of airborne illness transmission.”

Boeing’s effort will build on the industry’s enhanced safety approaches – including enhanced cleaning, temperature checks and the use of face coverings – and promote the proven systems already in place to help maintain cabin cleanliness. One such system is the air filtration system present on all Boeing airplanes. The air filtration system incorporates High Efficiency Particulate Air (HEPA) filters similar to those used in hospitals and industrial clean rooms. HEPA filters are 99.9+% effective at removing particulates such as viruses, bacteria and fungi before air is recirculated back to the cabin. Boeing continues to research and evaluate new technologies to enhance safety, including ultraviolet light disinfecting systems and antimicrobial coatings for high-touch surfaces. The company is working with academics, health experts and learning institutions worldwide to field studies and facilitate research on reducing the potential of disease transmission on airplanes. “Air travel is coming back,” said Delaney. “As that happens, we want passengers and crews to board Boeing airplanes without hesitation.”


Museum of Flight Pathfinder Award

Congratulations Bob Bogash! He has just won the latest Seattle Museum of Flight Pathfinder Award, and while many readers have not met or even heard of Bob, we wanted to tell you a little about him as he has worked with us, he also contributed information, pictures and aviation news for all our readers in IFExpress – and yes, he lives and breathes flying!

First the award: “The Museum of Flight’s Annual Pathfinder Awards honors individuals with ties to the Pacific Northwest who have made significant contributions to the development of the aerospace industry. Pathfinder Award recipients are selected by The Museum of Flight, the Pacific Northwest Section of the American Institute of Aeronautics and Astronautics and representatives of other aviation and aerospace organizations and companies throughout the Northwest.”

Here is Bob’s website and if you like aviation history, this is for you.Bob’s efforts in bringing older planes and aviation history to the museum may be hard to beat because aviation is his life, even while retired.

Why Bob Won: “Bob and others set a goal to bring the B-52 from Paine Field to The Museum of flight. In the process the B-52 was disassembled and trucked to the museum. The wings, rudder, elevator, vertical and horizontal stabilizers were removed. The whole plane was cleaned and repainted. It was quite a sight being trucked into its present site. Bob had a major role in seeing this happen. Bob’s actions to bring the B-52 to be the centerpiece for the Welcome Home Vietnam Veteran’s Park was 50 years late, but it brings a lump to my throat when I go by it and realize we were finally thanked for our service. For Mr. Bogash’s action in helping to bring the B-52 as a centerpiece for the Welcome Home Vietnam Veteran’s Park and giving us a special place to honor men like Marvin Shields, he will always hold a special place in my heart. I strongly recommend Mr. Bob Bogash for a Pathfinder Award. (This was a recommendation by a museum docent.)

Noted Bob; “As I’ve mentioned before, recognition by one’s peers is far more important to me than a plaque on the wall. And for that, I thank you sincerely. You are the folks I admire, and so your support is all the more humbling. It’s now 55 years since I first became involved with the hatchling Museum Of Flight and became increasingly devoted to expanding its collection with some great and deserving historic aircraft. I take great pride in walking around the campus and seeing so many of the fabulous airplanes I worked so hard to acquire over so many years — and recalling all the travails involved in bringing them to their present state of glory – and to have flown three on their final flights!” Bob went on: “Maybe, these airplanes will be my contribution to that wondrous world of aviation that I love so much and which has wonderfully loved me back.”
Congratulations Bob!


Other News

Loss of more than 4.6 billion passengers and $97 billion in revenue forecast for 2020

Montreal | May 5, 2020– Airports Council International (ACI) World has released updated modelling that shows the worsening economic impact on the global airport industry.

The forecasts of prolonged – and more widespread – impacts and effects of the COVID-19 pandemic have resulted in worsening predictions for traffic and revenue losses for airports across all regions.

ACI World now estimates a reduction of more than two billion passengers at the global level in the second quarter of 2020 and more than 4.6 billion passengers for all of 2020. The estimated decline in total airport revenues on a global scale is estimated to be $39.2 billion (figures in US Dollars) in the second quarter and more than $97 billion for 2020.

This outlook provides yet another stark illustration of the need for government assistance for airports to preserve essential operations and to protect the jobs and livelihoods of the millions of people that work in airports around the world. Last week, ACI World and the International Air Transport Association (IATA) came together to call for urgent tax relief and direct financial assistance that is to the benefit of the entire aviation ecosystem.

“The impact of the COVID-19 pandemic on airports, the wider aviation ecosystem, and the global economy continues to worsen and represents an existential threat to the industry unless governments can provide appropriate relief and assistance,” ACI World Director General Angela Gittens said.

“As traffic and revenue have collapsed, the airport industry has taken all possible measures to preserve stability, but the challenge remains that a significant portion of airport costs are fixed.

“Airports are critical in the air transport ecosystem which is a key driver of local, regional and national economies and the communities they serve, and this global economic multiplier effect needs to be safeguarded to help underpin recovery.

“Jobs need to be protected and airports given financial support so people can rapidly return to work while operations can be scaled up to meet demand as the industry restarts.”

ACI World has applauded those governments around the world that have acted to support airport jobs and operations, but time is running out for assistance to be provided.

ACI World has called for comprehensive financial relief including wage subsidy schemes to allow continued operations and a rapid return to full operations, the protection of airport charges and revenues, urgent tax relief to provide much-needed financial oxygen to airports to ensure continuity of operations and safeguard airport jobs, waivers to airport rents and concession fees, the continuation of charges on air cargo operations to maintain essential airside and cargo facilities. Grants and subsidies, secured financing, loans at preferential rates, and bank guarantees should be made available.

“Financial relief and assistance is urgently needed but it is crucial for the prospects of a balanced recovery that any assistance benefits the entire aviation ecosystem and does not target once sector over other,” Angela Gittens said.

This past week the industry gathered together via a live online broadcast event hosted by Apex and Inmarsat Aviation to address the challenges the aviation sector is facing as a result of the global pandemic and economic crisis. More than 3,000 individuals logged on to watch and participate in the 7+ hour event. The synopsis is outlined below and there is a link provided if you didn’t manage to attend the live session. Overall, there was a thread of cautious optimism throughout the various presentations/discussions but there was no sugar coating the fact that we are all in for a long, hard road on the way to recovery. Over the coming weeks, we will see more and more of  these live broadcast events as the industry seeks a path forward. Welcome to the new normal! So let’s delve into this week’s news.


FlightPlan

The global aviation industry came together on April 29, 2020 for a unique all-day broadcast event to encourage collaboration during the most challenging and unpredictable time in its history. FlightPlan: Charting a Course into the Future, hosted by Inmarsat Aviation and the Airline Passenger Experience Association (APEX), saw more than 50 leading voices exchange views on the present and future of aviation. Over 3,000 viewers tuned in from almost 100 countries worldwide for a series of live debates, interviews and news analysis. Experts voice confidence in eventual bounce-back for aviation industry Nick Careen, Senior Vice President of Airport Passenger Cargo and Security at the International Air Transport Association (IATA), observed that although the COVID-19 pandemic has “no parallel to draw upon in recent memory –  the airline industry has illustrated time and time again that if there’s any industry in the world that knows how to deal with a crisis, it’s this one”. Careen predicted that changes to airline passenger journeys as a result of COVID-19 may include staggered boarding processes, alongside faster adoption of biometrics and self-service technologies in the airport. Christoph Mueller, who has previously served as CEO of Malaysia Airlines and Chief Digital and Innovation Officer at Emirates Group, gave some reassuring words of encouragement to airlines: “I have a lot of confidence that at least a lot of airlines will come out of this crisis with a new and regained strength.”

In an interactive poll[1], FlightPlan viewers were invited to share their own predictions on the COVID-19 recovery phase throughout the day. Highlights from the results included:

  • Four in ten (43%) predicted that recovery will take from 18 months to three years
  • Four in ten (44%) said the industry was poorly prepared for COVID-19
  • Nearly two fifths (36%) stated that governments have helped the industry to navigate the pandemic, but could have done more
  • 9 in 10 (87%) expect to see more deep cleaning and slower turnarounds
  • 86% believe that personal protective equipment (PPE) will become standard for cabin crews in the coming months
  • 8 in 10 (80%) expect thermal scanners to become part of the passenger journey
  • Only 9% see blood tests for airline passengers becoming the norm

Unified effort essential to tackling aviation’s environmental impact

Discussing some of the ambitious sustainability targets the industry has previously set itself, such as net-zero carbon emissions by 2050, the experts agreed that collaboration was fundamental. Anko Van Der Werff, CEO of Avianca, argued that “the whole ecosystem needs to work together on this.” Paul Stein, Chief Technical Officer at Rolls Royce, added that the impact of single-nation initiatives has been limited and a “coalition of the willing” with industry bodies, airlines, manufacturers and fuel providers is needed.
Encouragingly, industry leaders expressed confidence that COVID-19 will not interrupt progress on sustainable aviation and may even push the topic higher on the agenda. Stein reflected that “the post-COVID-19 world is going to be one that will recognize the fragility of the planet – sustainability isn’t just going to come back to the point it was before COVID – it’s going to be an even stronger issue.” The FlightPlan poll results reflected this view, with 40% of respondents agreeing that COVID-19 will accelerate the drive to reduce emissions. Digitization will catalyze industry recovery and future growth Rupert Pearce, CEO of Inmarsat, spoke about the power of connectivity to drive global development and industry recovery. Although “2019 already feels as though it belongs to a different era”, Pearce remarked that the pandemic has not slowed the fourth industrial revolution. “I believe that digitalization lies at the heart of our ability to first survive this crisis, and then to drive our ability to rebound from it and start to thrive in whatever new reality lies in front of us.”

The next generation of passengers were at the center of a discussion around the need for airlines to continue preparing for the future. Behavioral scientist Rory Sutherland spoke of Generation Z’s “incredible need to travel”, observing that his own children “don’t see it as a privilege – they kind of see it as a right”. Aviation analyst Alex Macheras delved deeper into their digital expectations, adding that “if airlines are going to better satisfy Gen Z, inflight connectivity will continue to be a driving force.” Other experts agreed that these attributes, paired with growing spending power, will put young passengers in the driving seat when it comes to digital transformation in the cabin. Philip Balaam, President of Inmarsat Aviation, said: “As we look towards recovery and ensuring long-term resilience, there will be no one-size-fits all approach. However, it will remain important that airlines can differentiate for customers. It’s clear that the safety of consumers will continue to be at the forefront in this new world, and that digitization and innovation will be crucial to driving much-needed efficiencies, reducing environmental impact and improving passenger experience.”

Reflecting on the event, Dominic Walters, Vice President at Inmarsat Aviation, commented: “In times of crisis, it’s imperative that industries collaborate to find the best way forward. With so many of this year’s leading aviation events cancelled, we wanted to connect the industry in a unique and helpful way, and the response has been phenomenal. Together, more than 50 leading voices shared a clear shared message – that while the aviation industry contends with a period of extreme uncertainty, these clouds will eventually clear. Now is the time to focus on accelerating our recovery and rebuilding an industry that is stronger, more agile and fit for the future.” And, you can watch the whole event here.


Thales

Thales has deployed the world’s first GSMA-certified eSIM activation solution on Google Cloud. This solution will offer telecom operators secure and highly scalable support to manage increases in mobile subscriptions for eSIM-capable devices. It also lets them benefit from the reliability of Google Cloud’s carbon neutral technology. eSIM adoption is being fueled by a new generation of smartphones, tablets, wearables and new IoT use-cases. Thales’ subscription management expertise not only ensures seamless remote activation of a vast number of devices, but also provides data analytics and protection of the subscriber’s data.

  • Thales to use Google Cloud technology to deliver highly secure and scalable activation of eSIM (embedded SIM) capable devices.
  • The solution enables telecom operators to support a massive global increase in the volume of embedded mobile subscriptions (ABI Research expects around 1 Billion eSIM-capable devices to be shipped annually by 2024).
  • The Thales-operated solution provides secure eSIM management services and provides compliance with data protection and privacy requirements.

Airbus

Airbus posted 481m Euro net loss for 1Q20 (vs 40m Euro net profit in 1Q19) on 15% lower revenues, citing COVID-19. It has withdrawn all delivery guidance after already reducing monthly production rates to 40 A320s, two A330s, six A350s and four A220s. It has net cash position of 3.6b Euro. Furthermore, the airframer is furloughing some 3,200 workers in Broughton in the UK.

Airbus is developing a modification for A330 and A350 family aircraft which will enable airlines to install freight pallets directly onto the cabin floor seat tracks, after removal of the economy-class seats. This solution will help with the airlines’ own business continuity, and also alleviate the global shortage of ‘belly-freight’ air cargo capacity due to the widespread grounding of long-haul aircraft in the context of the COVID-19 pandemic. Additionally, it helps the industry to address the high demand for humanitarian flights to transport large quantities of medical equipment and other supplies rapidly over large distances to where they are needed.

Compared with loading cargo onto seats, this Airbus solution facilitates easier and quicker loading and unloading operations, as well as reduced ‘wear & tear’ to the seats themselves. Other important benefits include the added security of robust fire protection, and the 9g load restraint capability to prevent anything from shifting in flight. The modification is packaged for operators as an Airbus Service Bulletin (SB). Under this arrangement Airbus defines the engineering work-scope and also manages the process for obtaining the one-time certification from the European Union Aviation Safety Agency (EASA). Its scope includes the removal of the seats & IFE (Inflight entertainment), installation of cargo pallets and associated safety equipment – and also the re-installation of the original passenger cabin elements for reverting back to passenger operations. The SB approach will also be valid beyond the COVID-19 pandemic.


Boeing

On April 30, 2020  Boeing  released the following Statement on the Bond Offering: “We’re pleased with the response to our bond offering today, which is one of several steps we’re taking to keep liquidity flowing through our business and the 17,000 companies in our industry’s supply chain. The robust demand for the offering reflects strong support for the long-term strength of Boeing and the aviation industry. It is also in part a result of the confidence in the market created by the CARES Act and federal support programs that have been put in place – a testament to the Administration, Congress and the Federal Reserve. As a result of the response, and pending the closure of this transaction expected Monday, May 4, we do not plan to seek additional funding through the capital markets or the U.S. government options at this time. The bond offering includes debt instruments with an aggregate principal amount of $25 billion across seven tranches with maturities ranging from three to 40 years. We will continue to assess our liquidity position as the health crisis and our dynamic business environment evolve.”

On April 30, 2020 Boeing conducted a productive and successful first flight of the second 777X airplane. Captain Ted Grady, 777X project pilot, and Captain Van Chaney, 777/777X chief pilot, flew for 2 hours and 58 minutes over Washington state before landing at Seattle’s Boeing Field at 2:02 p.m. Pacific. Designated WH002, this airplane is the second of four in a dedicated flight test fleet and will test handling characteristics and other aspects of airplane performance. An array of equipment, sensors and monitoring devices throughout the cabin allows the onboard team to document and evaluate the airplane’s response to test conditions in real time. The 777X test plan lays out a comprehensive series of tests and conditions on the ground and in the air to demonstrate the safety and reliability of the design. To date, crews have flown the first airplane nearly 100 hours at a variety of flap settings, speeds, altitudes and system settings as part of the initial evaluation of the flight envelope. With initial airworthiness now demonstrated, the team can safely add personnel to monitor testing onboard instead of relying solely on a ground-based telemetry station, unlocking testing at greater distances. The 777X includes the 777-8 and the 777-9, the newest members of Boeing’s market-leading widebody family. Below is a comparison between the dash 8 and dash 9:

  • Seat Count (Typical 2-class)
    777-8: 384 passengers
    777-9: 426 passengers
  • Engine
    GE9X, supplied by GE Aviation
  • Range
    777-8: 8,730 nautical miles (16,170 km)
    777-9: 7,285 nautical miles (13,500 km)
  • Wingspan
    Extended: 235 ft, 5 in (71.8 m)
    On ground: 212 ft, 8 in (64.8 m)
  • Length
    777-8: 229 ft (69.8 m)
    777-9: 251 ft, 9 in (76.7 m)
  • Program Launch: 2013
  • Production Start: 2017
  • Ground Testing: 2019
  • First Flight: January 25, 2020
  • First Delivery: 2021

Additionally, “BOEING announced plan to lower its number of employees by roughly 10% company wide, including 15% cut across its commercial airplanes and services businesses, as well as corporate functions.”

Lastly, the First Quarter Financial Results are listed below:

  • Financial results significantly impacted by COVID-19 and the 737 MAX grounding
  • Revenue of $16.9 billion, GAAP loss per share of ($1.11) and core (non-GAAP)* loss per share of ($1.70)
  • Operating cash flow of ($4.3) billion; cash and marketable securities of $15.5 billion
  • Total backlog of $439 billion, including over 5,000 commercial airplanes

Other News

Ottawa, Ontario | May 1, 2020– Joyce Carter, Canadian Airports Council chair and president and CEO of Halifax Stanfield International Airport, and CAC Vice Chair and Fort McMurray International Airport president and CEO RJ Steenstra, appeared before the House of Commons Standing Committee on Finance today. They were there to address the current state of Canada’s airports and urge further government action on relief measures that include permanent rent relief, loan or bond guarantees and funding for small airports.

In front of a video background showing her airport’s empty departures hall, Ms. Carter clearly articulated the dramatic impact of the nation-wide travel restrictions, telling the committee, “We expect to see just 200 travellers today, compared to a daily average of 11,000.”

Since the onset of COVID-19, there has been precipitous decline in Canadian air traffic –and revenues. Overall passenger traffic declined by 90 percent in April, and it is expected to continue at this low level until travel restrictions are lifted, with revenue losses estimated at more than $2 billion.

Ms. Carter thanked the government for their early assistance in the crisis by providing ground lease rent relief, which is helping preserve some cash flow in 2020, particularly for Canada’s eight busiest airports that pay 97 percent of the rent.

Her address to the Committee emphasized that rent relief in itself is not a total solution and more support is required for the short and long term viability of Canada’s airports. Throughout this crisis, airports have remained open to repatriate Canadians, safely move goods and essential workers, and facilitate medevac and other important services.

“Airports have moved quickly to reduce operating expenses – including closing sections of our facilities and cutting wages and staff – but many of our costs are fixed,” she explained. “Costs related to safety, security, and runway maintenance cannot be cut in proportion to reduced traffic.”

While maintaining day-to-day operations, airports are also challenged to meet their capital debt obligations and comply with new and costly regulatory requirements related to runway safety and accessible air travel.

“We do not oppose these requirements but wonder how we’ll pay for them based on our current financial situation,” she said.

Over the past several weeks, the CAC and member airports have been in discussions with government officials on a series of measures that will help airports of all sizes sustain operations in the coming months, which were outlined by Ms. Carter to the Committee.

The first would be to permanently eliminate airport ground lease rent, preserve cash, focus on operations during the recovery, and to pay off incremental debt acquired during the pandemic.

The second recommends loan or bond guarantees and preferred payment designation for airport lenders to relieve the cash pressures caused by current debt obligations and allow airports to continue to borrow at favorable rates.

The final recommendation addresses the needs of rural and remote communities by providing a funding stream for airports with a smaller number of passengers, to cover essential operating expenses so they can continue to connect their communities to much needed goods, workers, medical supplies, and emergency services.

“Pre-COVID, Canada’s airports supported nearly 200,000 jobs, resulting in $13 billion in wages and $7 billion in taxes to all levels of government,” said Ms. Carter. “The health of the entire air transport system is not only essential to serving communities and Canadians through this crisis, but also key to our economic recovery once we begin to reopen the economy.”

Geneva | March 2, 2020–The International Air Transport Association (IATA) is contacting aviation regulators worldwide to request that the rules governing use of airport slots be suspended immediately and for the 2020 season, due to the impact of COVID-19 (the Coronavirus).

Around 43% of all passengers depart from over 200 slot coordinated airports worldwide. At present, the rules for slot allocation mean that airlines must operate at least 80% of their allocated slots under normal circumstances. Failure to comply with this means the airline loses its right to the slot the next equivalent season. In exceptional circumstances, regulators can relax this requirement. The COVID-19 crisis has had a severe impact on air traffic.  Airlines are experiencing serious declines in demand. Including:

  • A carrier experiencing a 26% reduction across their entire operation in comparison to last year
  • A hub carrier reporting bookings to Italy down 108% as bookings collapse to zero and refunds grow
  • Many carriers reporting 50% no-shows across several markets
  • Future bookings are softening and carriers are reacting with measures such as crew being given unpaid leave, freezing of pay increases, and plans for aircraft to be grounded.

Given these extraordinary circumstances as a result of the public health emergency, the collective view of the airline industry is that the application of the 80% rule during the upcoming season is inappropriate. Flexibility is needed for airlines to adjust their schedules according to extraordinary demand developments.

Regulators have already been waiving the slot rules on a rolling basis during the COVID-19 crisis primarily for operations to China and Hong Kong SAR. However, given the recent further outbreaks this is no longer contained to the Asia markets.  Without certainty that these waivers will continue for the summer season (or winter season in the Southern hemisphere), airlines are unable to plan ahead sufficiently to ensure efficient rostering of crew or deployment of aircraft.

Suspending the requirement for the entire season (to October 2020) will mean that airlines can respond to market conditions with appropriate capacity levels, avoiding any need to run empty services in order to maintain slots. Aircraft can be reallocated to other routes or parked, crew can have certainty on their schedules.

“IATA research has shown that traffic has collapsed on key Asian routes and that this is rippling throughout the air transport network globally, even between countries without major outbreaks of COVID-19. There are precedents for previous suspension of the slot use rules and we believe the circumstances again calls for a suspension to be granted.  We are calling for regulators worldwide to help the industry plan for today’s emergency, and the future recovery of the network, by suspending the slot use rules on a temporary basis,“ said Alexandre de Juniac, IATA’s Director General and CEO.

“The world is facing a huge challenge to prevent the spread of COVID-19 while enabling the global economy to continue functioning. Airlines are on the front line of that challenge and it’s essential that the regulatory community work with us to ensure airlines are able to operate in the most sustainable manner, both economically and environmentally, to alleviate the worst impacts of the crisis,” he said.

Dublin | November 4, 2019–The “Airport Handling Services – Market Analysis, Trends, and Forecasts” report has been added to ResearchAndMarkets.com’s offering.

The Airport Handling Services market worldwide is projected to grow by US$48.9 Billion, driven by a compounded growth of 4.8%

GSHS, one of the segments analyzed and sized in this study, displays the potential to grow at over 5.1%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$125.7 Billion by the year 2025, GSHS will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 3.7% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$1.7 Billion to the region’s size and clout in the next 5 to 6 years. Over US$1.4 Billion worth of projected demand in the region will come from the rest of the European markets. In Japan, GSHS will reach a market size of US$7 Billion by the close of the analysis period.

As the world’s second largest economy and the new game changer in global markets, China exhibits the potential to grow at 7.6% over the next couple of years and add approximately US$14.3 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders.

Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio.

Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific, Latin America and the Middle East. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include:

  • BBA Aviation Plc
  • elebi Aviation Holding Inc.
  • Dnata
  • Swissport International Ltd.
  • TAV Airports Holding Co.

Key Topics Covered:

1. Market Overview

2. Focus On Select Players

3. Market Trends & Drivers

4. Global Market Perspective

For more information about this report visit https://www.researchandmarkets.com/r/688m9x

ASTRONICS

Astronics Advanced Electronics Systems (AES) introduces an onboard, innovative, aircraft cabin inductive Wireless Charging Module (WCM) that provides airlines and passengers with a convenient way to charge their wireless-enabled devices such as smartphones, MP3 players, cameras, and tablets. Astronics’ WCM provides wireless charging capability for passenger smart phones and other devices, and is ideal for both forward fit and aftermarket retrofit. Presently, we understand this product is slated for installation on business aircraft but we thought our readers would be interested in a technology application that could eventually migrate to the commercial marketplace. Wireless Charging Module | Astronics


PANASONIC

  • Cathay Pacific is bringing the latest live sporting events to inflight entertainment, starting with the 2019 Rugby World Cup, following an announced agreement with Panasonic Avionics Corporation (Panasonic). Cathay Pacific, which already offers three channels of live news inflight through Panasonic’s live television service, is enhancing this offering with the immediate addition of Sport 24 – a 24/7 live sports channel for airlines operated and owned by IMG – a global leader in sports, events and media – offered exclusively by Panasonic. With Panasonic’s live television platform and IMG’s exclusive sports programming, Cathay Pacific’s passengers will be able to watch live action from the 2019 Rugby World Cup, along with a host of the world’s most popular sporting events over the coming months including the English Premier League, Bundesliga, The Masters, Tokyo 2020 Summer Olympics, The Open Championship, Ryder Cup, Roland Garros, The Australian Open and Wimbledon.
    This exciting new addition to Cathay Pacific’s inflight entertainment offering is already live on the newest aircraft to enter its fleet – the technologically advanced Airbus A350, which offers unrivaled passenger comfort on the many routes it operates from Hong Kong including Auckland, Barcelona, Brussels, Cape Town, Christchurch, London Gatwick, Paris, Rome, Madrid, Melbourne, Singapore, Seoul, Tel Aviv, Tokyo and Vancouver. In addition to its live television service, Panasonic is the principal provider of inflight entertainment systems for Cathay Pacific’s fleet of over 130 aircraft.
  • LCS and Academy are finalizing a memorandum of understanding with Panasonic Avionics that will remove the pain of boarding a flight just as your team is gearing up to hit the LCS stage, or hours in the air without any action from the Rift to keep you company. Panasonic is set to become the exclusive in-flight partner of the LCS and Academy. This will enable aircraft equipped with Panasonic’s IFE systems to have access to LCS and Academy games as part of their expanding premium content offering, so fans never need miss out on League esports action again. The plan is for LCS and Academy games to be available from launch in a near live format.
  • Panasonic Avionics Corporation subsidiary, AeroMobile, and leading telecommunications operator TrueMove Thailand, a subsidiary of True Corporation Plc, partnered to launch an inflight data roaming bundle for their customers. The inflight bundle, which commercially launched in September 2019, will place inflight mobility at the heart of TrueMove Thailand’s roaming packages. As the first operator in the country to launch an inflight roaming bundle, this agreement further cements TrueMove Thailand‘s position as a market innovator and respected service provider, with a highly competitive offering that brings more value and a greater experience for their 28 Million+ customer-base.  Customers who subscribe to the inflight service will be able to use their mobile phones to browse the internet, send and receive emails, texts and calls and stay in touch with friends on social networks, whilst traveling on AeroMobile equipped aircraft. The service is currently available to post-paid customers that purchase the inflight bundle and will enable TrueMove Thailand’s customers to enjoy more value and convenience when traveling. AeroMobile provides technology and global coverage that allows the safe use of passengers’ own mobile phones onboard aircraft.

LUFTHANSA TECHNIK

Lufthansa Technik welcomed Chinese service provider Air Esurfing Information Technology Co., Ltd., which it will help in providing aircraft with the first ever inflight connectivity solution for the Chinese market. Further contract partners include Honeywell (antenna hardware provider) and China Satcom (satellite provider).

According to a new 5-year agreement, Lufthansa Technik will design and certify Ka-band-based connectivity retrofit packages for both the Airbus A320ceo and A320neo aircraft families as well as the Boeing 737NG and 737MAX. The company will also work with Air Esurfing Information Technology Co., Ltd. to provide the respective CAAC validated EASA Supplemental Type Certificate (VSTC) to support Chinese airlines. Moreover, Lufthansa Technik will take care of material supply and material handling services for the installation of the packages, that can be tailored to each of Air Esurfing’s airline customers and their specific requirements.
ARE, in full name Beijing Air Esurfing Information Technology Co., Ltd. , was founded in 2013, and is wholly owned by Yuehangyangguang Network Technology Co., Ltd.. Besides its headquarters in Beijing, ARE has also set up a technology research, development and testing center for its products in Shenyang. Conclusively, ARE has grown to be a one of a kind high-tech enterprise in China. Relying on its parent group’s advantages in traditional media & advertising operation in aviation, after years of hard working, ARE’s business evolved in many aspects of the aviation internet business chain. Thus, the company’s portfolio now comprises integrated IFEC solutions, the sale of aviation materials as a distributor, the integration of airborne Wi-Fi systems, the development and customization of onboard entertainment software, the offering of airworthiness modification solutions, and the distribution of advertising, film & television media rights in aviation. Moreover, ARE is engaged in various airborne internet business co-operations. Its three series products, the Star Joy, Star Wing and Star River service platforms developed by ARE, provide mature and customized aviation internet technology solutions and business operation solutions to airlines. Through its open, compatible and flexible business cooperation model, ARE has reached cooperation with many domestic airlines on the mutual construction and operation of an airborne aviation internet system.


SITA

Ghana Airports Company Limited extended its agreement with SITA to manage and support all airport passenger processing, baggage management, and airport operations systems across Kotoka International Airport’s newly commissioned Terminal 3 for the next five years. SITA’s technology will be vital in positioning the airport as the pre-eminent hub in West Africa, leading the way in passenger automation and operational efficiency. This follows SITA’s successful deployment of these systems to support the opening of the new terminal in October last year. These systems include common use check-in desks and self-service check-in kiosks, allowing the airport to maximize its capacity by enabling airlines to cost-effectively share the same infrastructure. The airport will also make use of SITA’s state of the art baggage management technology that will assist airlines in reconciling and tracking bags across the journey. On the operational side, SITA’s Airport Management Solution will simplify planning and real-time operational control by facilitating collaborative decision-making among stakeholders while optimizing the use of airport resources. It will also support revenue management with its billing and reporting functionality. Over the next five years, SITA will be responsible for the maintenance and operations of these key systems and integration with other airport systems


INFLIGHT VR

After weeks of thorough planning and development with the teams at SunExpress, LEGO, Pico Interactive and Lasker Cross-Media, Inflight VR’s branded, immersive #virtualreality passenger experience is now live on many XQ flights from #antalya – oh, and they are celebrating it with a uniquely painted Airbus A320. The company said they couldn’t be more excited and thankful on the day of their company’s five year anniversary.


AIRBUS

  • Airbus and Delta Air Lines are forming a digital alliance to develop new predictive maintenance and health-monitoring solutions for airline customers worldwide from 2020. To be accessed via a unified portal through the Skywise platform, the cross-fleet solutions will harness each member’s expertise in airframes, systems and engines. Delta Air Lines will be the first user of the enriched predictive maintenance solution. This partnership builds on an already successful platform of technical collaboration between Airbus and Delta: In October 2018, Delta entered into a multi-year contract with Airbus to apply Skywise Predictive Maintenance to its A320 and A330 fleets – covering around 400 aircraft. Moreover, in June this year, Airbus and Delta joined forces to offer A220 component repair and material services for Airbus’ A220 Flight Hour Services (FHS) program.
  • Airbus Corporate Jets (ACJ) launched the iflyACJ.com website, allowing VIP travelers to easily plan their World above the world travel with ACJ charter operators. The new website will appeal to VIP travelers because it groups together in a single place information about the Airbus corporate jet offerings of 12 operators – such as details of their spacious cabins, characteristics and tailored on-board services.

BOEING

Boeing announced the launch of ForeFlight Dispatch, a team flight planning component of its web application that delivers a next-generation, multi-user, schedule-to-mobile flight planning capability for flight operations of any size. With Dispatch, flight plans are created by pilots, dispatchers, or automatically via integrated scheduling systems to generate “cleared-as-filed” routes, briefings, and operational flight plans, which are then synchronized with the ForeFlight Mobile application on crew devices. Flight watchers or dispatchers can then monitor flights or make changes to flight plans, and all changes are automatically synced back to crew devices, resulting in a more productive flight operation. Customers across North America and Europe have already tested the new capabilities with live flight operations in an extensive beta program. The inaugural customer of ForeFlight Dispatch, Flexjet, is a preeminent operator committed to deploying the latest technology throughout the organization.

Boeing has inspected some 810 Boeing 737NG’s for cracking of the “pickle forks” in the wing fuselage mounts on The Boeing Company Model 737-600, -700, -700C, -800, -900, and -900ER series airplanes. It could adversely affect the structural integrity of the airplane. We understand they found issues on some 38 aircraft.

Boeing has made significant progress over the past several months in support of safely returning the 737 MAX to service as the company continues to work with the FAA and other global regulators on the process laid out for certifying the 737 MAX software and related training updates. The company has also made significant governance and operational changes to further sharpen its focus. MediaRoom – News Releases/Statements

Editor’s Note – This might be a big deal for Boeing – “A person briefed on the matter said Boeing failed to turn over the documents to the FAA for four months and that the Justice Department is also in possession of the messages” noted an article from Reuters.” Apparently Boeing knew of MCAS aggression in 2016 and misled FAA . However, it looks like some test pilots in Boeing knew about “issues” with MCAS and was only reported their words on Oct. 17 to the FAA. It may not be the best news for Mr. Muilenburg.


OTHER NEWS

  • A biometric, single-enrollment identification streamlines the passenger’s outbound and return journey at multiple airports
  • SelfPass will be on display at this week’s Passenger Terminal EXPO

Annapolis, Maryland | March 27, 2019– Passengers traveling through England’s Bristol Airport and Ireland’s Dublin Airport can look forward to a new streamlined journey with Collins Aerospace’s SelfPass biometric solution. The solution, now being trialed at Bristol Airport and Dublin Airport, is believed to be the first biometric solution that enables passengers to use a single enrollment in multiple countries. SelfPass will be available for demonstration at the Passenger Terminal EXPO in London, England this week in Collins Aerospace’s booth — number 6030.

Passengers are already taking advantage of a streamlined journey at Bristol Airport with multiple biometric checkpoints, making the process easier from the time they check-in for their flight to the time they board. When SelfPass launches in Dublin next month, passengers will be the first to take advantage of the multi-country solution.

“Dublin and Bristol Airports are changing the way passengers travel and making the process easier and more efficient. For example, it takes less than one second to capture and process a passenger’s facial image and eliminates the need to repeatedly present travel documents,” said Christopher Forrest, vice president of Global Airport Systems for Collins Aerospace. “We see this as another leap forward for our biometric technology to play a key role in making the connected aviation ecosystem a reality.”

At Bristol, the new trial will biometrically enable multiple touchpoints, including:

  • Check-in
  • Self-bag drop
  • Security
  • Boarding gates

The initial trial will be extended to include:

  • Website and mobile enrollment
  • Lounge access

“The passenger growth at Bristol Airport is increasing, and we are looking at using technology like the Collins Aerospace biometric solution set to help make our airport a high-quality experience for our customers,” said Graeme Gamble, chief operating officer for Bristol Airport. “The cooperation of Collins and the Bristol Airport team is making Bristol a leader in Airport innovation and customer service.”

“We are really pleased to be an early adopter of this new technology designed to further enhance the experience for both our passengers and our airline customers at Dublin Airport,” said Frances O’Brien, vice president of PMO for daa. “We are delighted with the progress of the trial so far and look forward to extending the offering to a wider audience, including those travelling to the U.S. in the coming months.”

  • JetBlue trialing Collins Aerospace biometric self-boarding gates at JFK
  • Passengers can now use SelfPass facial scan technology to streamline the boarding process.

Annapolis, Maryland |March 26, 2019–JetBlue is advancing the boarding process at New York’s John F. Kennedy International Airport (JFK) with SelfPass — a biometric facial scanning process implemented by Collins Aerospace, in cooperation with U.S. Customs and Border Protection (CBP).

Passengers using SelfPass, with fully integrated self-boarding gates, may board international flights through one gate in Terminal 5 and experience a more streamlined process. Boarding is performed in a matter of seconds and eliminates the need to present traditional boarding and identification documents.

With SelfPass, there is no pre-registration required. Air travelers simply step up to the camera for a facial match against their travel document — such as CBP photos previously loaded in the system — then proceed to board the aircraft.

“Biometric solutions are the future when it comes to improving the passenger experience at the airport, and JetBlue is playing a crucial role to make this transformation a reality,” said Christopher Forrest, vice president of Global Airport Systems for Collins Aerospace. “Not only are we reducing the amount of time it takes a passenger to move through the airport, but we’re also adding a heightened level of security.”

“The innovative use of biometrics for customer processing is driving the aviation industry forward and aligns with IATA’s One ID concept,” said Ian Deason, senior vice president of customer experience for JetBlue. “By working together with Collins Aerospace, we’re bringing JetBlue customers a personal, helpful and simple experience each time they fly.”

SelfPass doesn’t just benefit the passenger. It enables airports and airlines to implement and grow their biometric capabilities at various touchpoints by being uniquely scalable and hardware independent. By implementing a more efficient boarding process, airlines can improve on-time departures and increase passenger satisfaction.

Cyprus | February 5, 2019– Hermes Airports has been accredited with the Platinum Investors in People standard, demonstrating its commitment to its people. Investors in People is an internationally recognised standard for people management, and it defines what it takes to lead, support and manage people for achieving sustainable results. It is noted that only 1% of international organisations currently accredited with the IIP standard hold the Platinum level, which applies for a period of three years.

Underpinning the Standard is the Investors in People framework (originating from the United Kingdom), reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry. For the employees of an organisation, the IIP accreditation proves that they are working in an environment that respects the employees, diversity, individuality and human values. It offers recognition and development, quality training, develops skills and provides career opportunities and a fairer assessment system. For the organisation itself, it offers the best possible services and satisfaction to customers through a customer-centric culture, global recognition, the ability to attract and retain the market’s talents and high performing professionals and be compared with other leading businesses accredited with the IIP standard, and much more.

Paul Devoy, Head of Investors in People, congratulated Hermes Airports, noting: “the Investors in People accreditation is the sign of a great employer, and an organisation committed to achieving success by realising the potential of their people. Hermes Airports should be extremely proud of its achievement.”

Natasa Iacovides, Hermes Airports’ Senior Manager Human Resources, said that this is a very important accreditation for Hermes, as it confirms the faith and trust the company has in its employees, and follows the accolades received last year from the ACI (Airport Council International) Europe and the MEECO Silver Designation in the field of leadership, corporate culture and coaching.

Hermes Airports Ltd currently employs 165 people, who work in the management and operation of Larnaka and Pafos International Airports.

Accurascan is participating in the Apex Expo with an aim to showcase its Passport and ID Card OCR scanning solution at the Boston Convention and Exhibition Center, USA.

September 13, 2018– Accurascan, a leading R&D company today announced its participation in the upcoming Apex Expo at the Boston Convention and Exhibition Center (BCEC) at booth #104 from September 24 – 27, 2018. According to company CEO – Mr Yasin Patel, “We are participating in the event to offer our incredible Passport & ID Card OCR scanning solution for faster web and mobile check-in for airlines.” Highly useful for Border Security, faster Immigration Process and enhancing Customers Experience.

Organized by the Airline Passenger Experience Association, the event is likely to attract thousands of industry professionals and companies from all over the world and will prove to be a brilliant platform for the company to create business opportunities too.

The skilled developers and designers of Accura Technolabs have developed a robust OCR scanning engine that runs on mobile devices and web platform. Offering Android, iOS, Web SDK & API to customize or integrate the same with any existing application to further extend its potential in facilitating fast scanning of Passport and ID cards for KYC, Quick User On boarding, Web & Mobile Check-in.

The company is also offering a Web API (application program interface) to meet the scanning needs of various industry verticals in an inexpensive way.

Survey reveals younger travellers want virtual reality tours, AR board games, high tech viewing and booking for tourist attractions, VR boxing matches, hologram clothes shopping and robotic medical help – before they even get on the plane. Older travellers are not so keen.

London | August 21, 2018–

An online YouGov poll commissioned by leading inflight entertainment and passenger engagement company Spafax published today reveals that younger travellers want airports to use technology to enhance their airport experience – but older travellers are more wary*:

The poll, of 2,110 respondents (gen UK adult population of 18+), asked about their wishlist for ‘an airport lounge of the future’ revealed:

  • 37% of people aged 18 to 34 would play augmented reality (AR) board games with other passengers but only 9% of of 55 and overs would
  • 17% of 18-24-year-olds would like to try on hologram clothes at an airport, while only 6% of 55 and overs would.
  • 36% of women would choose, when in an airport lounge, a virtual reality (VR) preview of tourist attractions at their destination, along with the opportunity to pre-book tickets once they’d browsed

Similarly, a second GB survey**, which asked respondents to envisage an upcoming long haul flight from London to New York  showed that 38% wanted artificial intelligence to help with speeding up the airport process and 35% wanted it to give information on news in their destination whilst on-board the flight.

Regional differences

A YouGov survey* regarding choices for the airport lounge showed a sharp difference in both ages and regions – given the option of taking a virtual reality ‘Great Wall of China’ experience in an airport lounge where the passenger would walk on a treadmill and in real-time experience the sights of the Great Wall of China – people from Wales were the most enthusiastic, with 31% saying that they would, while people from the North East of England were the least enthusiastic (16%).

Passengers from the South East were most likely to choose to test-drive the latest luxury sports cars using virtual reality headsets and sitting in real car seats at an airport (25%), while people in the North East were less enthusiastic at 16%.

Eleven per cent of people in the South West would like a VR experience that recreated their own sitting rooms in the airport lounge, the highest in the UK.

The second survey, where respondents were asked to think specifically about a hypothetical upcoming trip from London to New York, went on to confirm these regional differences**:

People in the South West (45%) were most likely to want technology to help them speed up the journey through the airport.

People in the South East (42%) and Scotland (39%) were the most likely to want AI to give them information on the latest news in the area they were going to.

Sharp difference in what the young and old want from airport experience

A recent survey* proved that retired passengers were possibly the most relaxed passengers, with only 2% of them saying they’d like to take part in a virtual reality boxing match to let off steam before the flight, while 17% of full-time students chose this option.

When comparing the working status of these groups, we can see that a full 44% of full-time studentssaid that they would choose to do the full China Wall experience while only 23% of retired peoplewould.

Nearly a half (48%) of retired people did not want any sort of personalized experience at an airport compared with a quarter (25%) of full time students.

Similarly, a second YouGov survey** confirmed these age differences in relation to AI for a hypothetical upcoming flight from London to New York:

Twenty-seven per cent of all respondents would not like artificial intelligence to assist them with anything for their trip with over 55s most resistant to AI in airports at 33% saying they would not like it to assist them, while only 17% of 18-24-year-olds didn’t want help from AI.

Students were most likely to want to use AI to teach them a new language or skill with 38% choosing this option.

Difference between men and women

One survey* suggested that women seem to be keener on a real-world sensory experience, involving direct human interaction – for the question “You will be served an array of small luxury handmade chocolates and a pink cider. The staff serving you will explain how each is made” it was a thumbs up from 21% of men while 30% of women chose the option.

Twenty-seven per cent of men would test drive a new luxury car in VR, while only 17% of women would.

A second survey**, about a potential future London to New York trip, similarly proved that women were significantly more likely at 33% to want a personalized guide to their destination than men (25%). Menwere more likely to want to AI to teach them a new skill or language (21%) than women (16%).

Most passengers are open to help and guidance from AI, but not with medical issues**

People in the East of England (14%) and full-time students (18%) are most likely to welcome on-board medical help driven by artificial intelligence, while those in the North East (4%) are less keen.

Charles Vine, Head of Brand Alliances at Spafax said:

“We commissioned this research to find out what the British public actually wants out of their airport and airport lounge experiences. Airport lounges in particular are evolving from faceless waiting rooms with chairs and a coffee machine to being providers of an experience in their own right. The results send a clear message to us that people want the introduction of technology, but only in a way that enhances their trip, entertains or is enjoyable.

“27% were against being helped by AI for a hypothetical upcoming trip, whereas a resounding 68% of the British public did want artificial intelligence AI to help them get the most out of their time at the airport – whether that be assistance navigating the airport terminals or speeding up the check in process. ”

Below is an update on the latest news since last week’s edition of IFExpress.

ROCKWELL COLLINS
Rockwell Collins has unveiled a new aviation resource management system to help airlines manage aircraft, fuel and cabin crew expenses and enable non-stop global operations.

The aviation resource management system is a turnkey, cloud-based platform comprised of modules that cover every aspect of an airline’s operations as well as a unified database. It enables operational data to flow seamlessly, accurately and in real time between airline functions, allowing the most cost-optimized use of resources as possible.

“Our aviation resource management system eliminates the need for airlines to connect disparate applications that were never designed to work together in the first place and replaces them with an integrated solution,” said Heament Kurian, head of Value Added Applications & Solutions and Strategic Partnership, Information Management Services for Rockwell Collins. “This means that if something like a flight delay occurs, data is automatically distributed to the impacted systems, improving airline personnel’s near-term scheduling and long-term planning abilities.”

The Rockwell Collins solution features a full suite of software-based applications that use prescriptive analytics to automatically recommend the best aircraft and cabin crew usage and greatly simplify the handling of disruptions.

The aviation resource management system complements the company’s ARINC Paxlink, a passenger service system that creates more efficient operations and enhances passenger satisfaction. “These solutions can be used independently or combined to simplify and cost-effectively connect operations from the back office all the way through to passenger-related activities, helping airlines of any size better manage their resources and expenses,” said Kurian.

The Rockwell Collins aviation resource management system is a collaboration with Laminaar Aviation Infotech, which designs and produces innovative solutions for the global aviation and airline markets.


THALES

Gulfstream Aerospace Corp. recently acknowledged Thales’ performance in engineering, quality, reliability and product support as one of the company’s top performing suppliers. Thales was presented with this award at a ceremony held on June 3, in Savannah, Georgia. Fewer than one percent of Gulfstream suppliers were commended with a Supplier of the Year Award.

Thales began its relationship with Gulfstream in 2007 when it was selected to supply Fly-by-Wire Flight Control Electronics (FCE) for Gulfstream’s flagship aircraft, the Gulfstream G650. Thales’ advanced FCE solutions are also on the Gulfstream G500 and G600. The FCE ensures a smooth ride, superior performance and uncompromising attention to safety whilst reducing weight and optimizing volume. It consists of field-tested quad-dual digital flight control computers and one back-up flight control unit.


INMARSAT

Deutsche Telekom, one of the world’s leading integrated telecommunications companies, and Inmarsat, the world’s leading provider of global mobile satellite communications, have been awarded the prestigious German Innovation Award for their highly successful joint venture, the European Aviation Network (EAN). It is the world’s first inflight broadband solution that combines dedicated satellite coverage with a complementary LTE-based ground network, was announced as the winner in the Aviation and Maritime Technologies category, during a ceremony in Berlin.The German Innovation Award was founded by the esteemed German Design Council and launched by German Parliament. Entries undergo a comprehensive evaluation that considers factors such as user benefits, economic feasibility, sustainability, technical quality and durability. Winners are therefore considered to be ‘best-of-the-best’ in their categories.Judged by a panel of high profile experts from various German industries, EAN was commended for its exceptional performance and the potential of the network to positively influence the future of air travel. The win follows EAN also recently being named ‘Best Inflight Connectivity Innovation’ by the Airline Passenger Experience Association (APEX).

EAN is available to both commercial airlines and business aviation aircraft across all 28 EU States, in addition to Norway and Switzerland. With the solution, passengers will experience high quality broadband in the skies and the increasingly congested European aviation industry can meet the accelerating demand of new data hungry generations. David Fox, Deutsche Telekom’s Vice President Inflight Services and Connectivity, said: “It is truly an honour for our network to be designated an ‘innovation made in Germany’, and being so named by the German Design Council is proof of the extraordinary value of EAN.”


SITA

SITA announced that it has been chosen by the Greater Orlando Aviation Authority (GOAA) as the technology partner for biometric exit at Orlando International Airport. Orlando International is the first U.S. airport to fully deploy the U.S. Customs & Border Protection (CBP) Biometric Entry and Exit Program. Over the coming months, SITA will integrate Smart Path, its sophisticated biometric technology, at the airport’s 30 international boarding gates.

Earlier this year, SITA worked with GOAA, British Airways and CBP to incorporate the U.S. biometric departure check for British Airways’ customers. The trial’s success has prompted airport-wide implementation of the technology. The system makes passenger boarding quicker and easier, while it also incorporates the new secure biometric exit checks. British Airways is boarding flights of almost 240 customers in around 15 minutes. With Smart Path, passengers just need to look at the camera, without having to present boarding passes or passports.

John Newsome, Chief Information Officer, GOAA, said: “Our decision to implement biometric exit checks across the whole airport follows a hugely successful live trial. The innovative boarding process we tested is really popular with passengers. They simply look at the camera and within seconds the gate opens and they can board the flight. It is easy, fast and most importantly, secure. The solution works on common-use boarding gates and can be easily used by the many international airlines that we serve at MCO.”

Diana Einterz, SITA President, Americas, said: “GOAA’s implementation of SITA Smart Path for the U.S. CBP biometric exit checks will deliver a simpler travel process for the airport’s six million annual international passengers. SITA is a world-leader in biometrics and we are committed to delivering secure seamless journeys for airline passengers globally. It is great to be GOAA’s technology partner as it becomes the first airport to fully implement biometrics for international flights from the U.S.”

Passengers can expect to enjoy 100% biometric boarding for international flights at Orlando International Airport by October. Over the next four months, SITA will integrate Smart Path at 64 boarding lanes, at 30 boarding gates across the airport. As part of the agreement, SITA will provide the technology solution, professional services, hardware and maintenance. This will be backed by SITA’s global service management, which supports the operational needs of the world’s top airports and airlines through 24/7 worldwide availability and proactive monitoring.


AIRBUS

AIRBUS finalized deal to acquire majority stake in C SERIES AIRCRAFT LIMITED PARTNERSHIP on July 1 (ahead of schedule) from Bombardier and Investissement Québec; head office, primary assembly line and related functions will remain in Québec and a second line is to open Mobile, AL

  • Airbus to acquire majority stake in the C Series Aircraft Limited Partnership, effective July 1, 2018
  • All regulatory approvals required for the closing of the transaction have been obtained
  • Partnership head office, leadership team and primary final assembly line located in Mirabel, Québec (representing some 2,200 employees and subcontractors), with the support of the C Series global supply chain
  • Partnership brings together two complementary product lines, with 100-150 seat market segment projected to represent 6,000 new aircraft over the next 20 years
  • Addition of Airbus’ global reach to create significant value for C Series’ customers, suppliers, employees, shareholders and communities
  • Significant C Series production efficiencies anticipated by leveraging Airbus’ production ramp-up expertise
  • Growing market for C Series to support second Final Assembly Line in Alabama, serving U.S. customers

Having received all required regulatory approvals, Airbus SE (EPA: AIR), Bombardier Inc. (TSX: BBD.B) and Investissement Québec (IQ) have agreed to close the C Series transaction effective on July 1, 2018. The transaction by which Airbus will acquire a majority stake in the C Series Aircraft Limited Partnership (CSALP) was initially announced in October 2017. The Mirabel-based partnership, which was originally established between Bombardier and IQ, will benefit from Airbus’ global reach, scale, procurement organization and expertise in selling, marketing and producing the C Series – a state-of-the-art jet aircraft family in the 100-150 seat market. Airbus will work with its partners Bombardier and IQ to fully unlock the C Series’ potential and create significant new value for customers, suppliers, employees, shareholders and the communities in which the partnership operates. The partnership’s head office, primary assembly line and related functions will be based in Mirabel, Québec.

As previously announced, Bombardier will continue with its current funding plan of CSALP. Due to the early closing of the partnership, the terms of this plan are updated according to the following schedule: Bombardier will fund the cash shortfalls of CSALP, if required, during the second half of 2018, up to a maximum of US$225 million; during 2019, up to a maximum of US$350 million; and up to a maximum aggregate amount of US$350 million over the following two years, in consideration for non-voting participating shares of CSALP with cumulative annual dividends of 2%. Any excess shortfall during such periods will be shared proportionately amongst CSALP’s Class A shareholders. Airbus will consolidate CSALP effective from July 1, 2018 onwards. Further financial information on the transaction will be provided later this year.

The C Series program continues to ramp up. Having delivered 17 aircraft in 2017, it is gearing up to double its deliveries in 2018. With the C Series’ demonstrated in-service performance and the finalization of this partnership, the parties expect increased demand to support a second C Series Final Assembly Line in Mobile, Alabama, dedicated to supplying U.S.-based customers. The C Series is positioned to capture a large percentage of the estimated 6,000 aircraft needed in this market segment over the next 20 years.

Airbus Chief Executive Officer Tom Enders said: “This partnership extends our commitment to Québec and to all of Canadian aerospace, and we are very glad to welcome so many C Series teammates into the extended Team Airbus. The strength of the entire Airbus organization will be behind the C Series. Not only will that enable this outstanding aircraft to fulfill its market potential, but we are convinced the addition of the C Series to our overall aircraft product offering brings significant value to Airbus, our customers and shareholders.”


OTHER NEWS

  • One of the best information articles – Ever – 19 Incredibly Useful Websites You’ll Wish You Knew Earlier
  • “We know a lot of you love your BOSE headphones because we have seen you use them on flights. But did you know you can use a plug in device on them to turn them into Bluetooth wireless listening devices? Just type in “AirMod” into Amazon and get the converter…and thank BOSE for using a plug-in wire for the source connection…”
  • We had never seen a good summary of the new action roles of management consultants till we read this article – Information, Expertise, Insight, and Execution: Killing Strategy: The Disruption Of Management Consulting
  • Skift’s Sean O’Neil just published what we consider as one of the best future looks at traveling with some 20 startups to watch in 20i8. Dont miss this article for the future hotshots of travel. As they note “No scooter startups or flying taxis. No blockchain-based dreams. And nothing from Silicon Valley — which hogs the spotlight enough as it is.” Skift’s Top Travel Startups to Watch 2018 – Skift
  • Here are 32 reasons (out of 10,000) why we love Japan: 32 Times the Japanese Were Light Years Ahead of the Game
  • Watch your phone videos privately on the plane with $20 googles! Check it out here

Dublin, Ireland | May 11, 2018–The “Global Airport Baggage Handling Systems Market – Segmented By Airport Capacity And Geography – Growth, Trends, And Forecast (2018 – 2023)” report has been added to ResearchAndMarkets.com’s offering.

Airport terminal extensions and new terminal development ventures globally, owing to increased air passenger traffic are driving the airport baggage handling systems market.

Recently developed and modernized air terminals have to be supplied with the interlinked baggage conveyor system, which is expected to drive the baggage handling systems market. With terrorist threats around the globe, airplane terminals have stepped up their luggage security. The security procedure is highly time-intensive and influences the general proficiency of baggage handling operations. The increasing number of air passengers coupled with existential security threats is expected to increase the demand for these systems.

Establishment of New Airports and the Expansion of Existing Projects is Expected to Drive the Market

The growth in middle-class population in the developing countries, such as China and India has increased the air passenger traffic, and this trend is expected to continue. To handle the growth in the air traffic, many airports in different parts of the world have been undergoing expansions creating demand for airport baggage handling systems. Airport expansion projects are underway across the world.

All the countries that are part of Gulf Cooperation Council are in the midst of expanding their airports, as the region has few of the world’s busiest airports the growth in the air traffic will necessitate expansion of capacity to provide seamless travel experience. India under its regional connectivity scheme has envisaged developing the underserved and unserved airports to boost domestic air travel. The Heathrow airport in London, the busiest in the European continent is undergoing expansion. The construction of both Greenfield and Brownfield airports is expected to drive the demand for such systems.

Recent Developments

  • March 2018: Vanderlande signs strategic baggage cooperative agreement with Vancouver Airport Authority for the design and execution of baggage handling projects in order to reach the capacity, redundancy and flexibility required for future growth

Companies Mentioned

  • Vanderlande Industries
  • Daifuku
  • Siemens
  • Pteris Global
  • Glidepath
  • Crisplant
  • G&S Airport Conveyor
  • Aversan Inc
  • Logpan
  • Babcock Airports Ltd

Key Topics Covered

1. Introduction

2. Research Methodology

3. Executive Summary

4. Market Overview and Trends

5. Market Dynamics

6. Global Airport Baggage Handling Systems Market Segmentation

7. Competitive Landscape

8. Company Profiles

For more information about this report visit https://www.researchandmarkets.com/research/s9xmd5/global_airport?w=4

SITA CEO outlines the value of technology to manage the industry’s future

Asia Pacific Air Transport IT Summit, Singapore | April 18, 2018– The future of air transport will be driven by a digital transformation in the industry, according to Barbara Dalibard, CEO of global IT provider, SITA. Dalibard was speaking at the Asia Pacific Air Transport IT Summit which gathered C-level airline and airport executives from across the region to discuss the future in this dynamic growth region.

Asia Pacific is leading the tremendous growth in the air travel industry. By 2036, the region is expected to handle over 4.1 billion passengers – more than half of the world’s passenger traffic. With this growth comes challenges and stresses on infrastructure and processes. The industry also faces increased complexity and security regulation globally. Dalibard outlined how technology can provide real value and help the industry navigate the future.

Dalibard said: “Smart use of technology can help manage the challenges of rising passenger numbers, limited infrastructure and increased complexity. At SITA, we are looking at opportunities to harness technologies including biometrics, artificial intelligence, machine learning, robotics and blockchain to transform the industry.

“Already biometrics is becoming more commonplace at airports around the world and is delivering secure seamless travel from check-in to boarding. Today we work with around 40 governments providing border management solutions. And we have biometric self-service solutions operating worldwide, including in Australia, USA, Mexico and the Middle East.”

SITA is owned by the air transport industry and so has a unique commitment to address community issues. It is investing in new technologies with its industry partners. For example, SITA worked with British Airways, Heathrow, Geneva and Miami airports to explore the opportunity to use blockchain technology for the shared control of data.

Recently, SITA has also invested in research to help airlines and airports tackle the $25 billion annual cost of poor on-time performance. SITA’s technology harnesses advance machine learning and artificial intelligence to forecast aircraft arrival times as far out as 24 hours giving airports the opportunity to proactively manage and mitigate disruption.

Autonomous vehicles and the potential use of robotics is another field of development, with particular interest shown at the event in Kansai Airport’s trial of KATE, SITA’s autonomous check-in robot.

Dalibard added: “By embracing the Internet of Things and connecting everything across the industry we will produce more data which can be used with artificial intelligence to create valuable insights and expose new ways of working. Over the next 20 years, this use of digital technologies to improve service, operations and efficiency will have profound effects on the air transport industry.”

One example of where this is beginning to happen is baggage management. 2018 is the year the International Air Transport Association (IATA) Resolution 753 comes into effect, which will see the industry increase end-to-end baggage tracking. This tracking produces data which reveals where improvements can be made in baggage management processes.

Speaking on the topic, Dalibard commented: “While we won’t see a sudden change in 2018, it is a real turning point for the industry as airlines begin to unlock the value of the tracking data for the 4.65 billion bags they carry. Looking further ahead, combining data collected from bag tracking with data science and machine learning promises even more significant improvements in baggage handling operations. This in turn will reduce costs and improve the passenger experience, a transformation that will be welcomed by everyone.”

The image above is BCIA and it is the largest airport in China, with passenger volume that exceeded 90 million in 2016. It is positioned as the international hub airport in the overall design of the Jing-Jin-Ji airports group. To date it serves more than 28 domestic airlines, and 74 foreign airlines, with 132 international routes, and 147 domestic routes. It is also the home base airport for China’s flag carrier Air China. In the SITA story section below we have more on the latest SITA self-service technology it employs.


AIRBUS

Vietnam’s FLC Group has signed a Memorandum of Understanding (MOU) with Airbus for up to 24 A321neo aircraft for future operation by start-up carrier Bamboo Airways. The agreements were signed in Paris by Trinh Van Quyet, Chairman of FLC Group and Eric Schulz, Chief Commercial Officer, Airbus during the official visit to France of Nguyễn Phú Trọng, General Secretary of the Central Committee of the Communist Party of Vietnam. Bamboo Airways is set to begin operations in 2019 with aircraft on lease from third party lessors before taking delivery of the aircraft covered by today’s MOU with Airbus. The carrier will focus on linking international markets to Vietnamese leisure destinations, as well as on selected domestic routes.


BOEING/All Nippon Airways

Boeing and All Nippon Airways announced the Japanese carrier has placed a new order for two 777 Freighters valued at $678 million according to list prices. While ANA is a major operator of the 777 passenger jet, it has grown its cargo operation with the medium-sized 767 Freighter. In adding the 777 Freighter – the world’s largest and longest range twin-engine cargo jet – ANA is expanding its cargo capabilities just as the air freight market keeps growing at historically high rates.

Last year, the global air cargo market grew 9 percent, more than double the long-term projected growth rate of about 4.2 percent. In January, the above-trend growth continued with an 8 percent increase in demand. Industry experts say the strong performance reflects global economic trade, fueled in large part by expanding e-commerce.

ANA says it plans to fly its new 777 Freighters on international routes, particularly to Asia, China, and North America. With this order, ANA will become the first airline in Japan to operate 777 Freighters.

The 777 Freighter is capable of flying 4,900 nautical miles (9,070 kilometers) with a payload of 112 tons (102 metric tonnes or 102,000 kg). The airplane’s long range translates into significant savings as fewer stops mean lower landing fees, less congestion, lower cargo handling costs and shorter delivery times.

Boeing is the air cargo market leader, providing over 90 percent of the dedicated freighter capacity around the world.

BOEING/Singapore Airlines

Boeing and Singapore Airlines celebrated the delivery of the first 787-10 airplane, the newest and largest member of the Dreamliner family and a jet that will set a new global standard for fuel efficiency. About 3,000 people marked the milestone at Boeing’s facility in North Charleston, South Carolina where the latest 787 model is manufactured.

Like the other 787 Dreamliners, the 787-10 is designed with strong, lightweight composites, the most advanced systems, and comfortable cabin features. The 787-10, though, features a longer fuselage which allows it to carry about 40 more passengers or a total of 330 seats in a standard two-class configuration.

With the additional capacity, the 787-10 provides airlines the lowest operating cost per seat of any widebody airplane in service today. Singapore Airlines plans to puts its 787-10s into scheduled service in May, with flights from Singapore to Osaka, Japan and Perth, Australia. Prior to the introduction of these services, the aircraft will be operated on selected flights to Bangkok and Kuala Lumpur for crew training purposes


SITA

Beijing Capital International Airport (BCIA), which handles more than 95 million passengers a year, has chosen air transport IT specialist, SITA, to provide technology to boost capacity. Asia’s busiest airport is using SITA’s self-service kiosks for passenger check-in services on all Air China domestic flights departing from Terminal 3. The new kiosks are designed to support the wide range of travel documents typically used by passengers on these flights. BCIA will use up to 70 SITA AirportConnect® Kiosks to help Air China process passengers faster, while freeing up airport and airline staff to focus on other aspects of the passenger experience. They feature boarding-pass and bag-tag printers; passport and Chinese ID card readers; and large user-friendly screens. Uniquely, they support a wide range of travel documents including those of Hong Kong/Macau and Taiwan residents traveling to mainland China, as well as ex-pats who reside in China permanently.

SITA/India

SITA continues to play a vital role in supporting the rapid growth of India’s air transport industry, providing key technology solutions to one of the country’s newest airports. The Multi-modal International Cargo Hub and Airport at Nagpur (MIHAN) has turned to SITA to provide passenger processing solutions for check-in and boarding, as well as baggage tracking. Air passenger numbers in India have consistently seen double-digit growth over the past few years, significantly outperforming the global average. The country is on target to become the third-biggest aviation market by 2025. SITA has long supported the industry in India and MIHAN joins a vast footprint of airports and airlines across India using SITA technology.

As part of the new agreement, MIHAN is deploying SITA’s common-use technology, enabling airlines and their handling agents to access their IT applications in real-time on shared common-use equipment. SITA’s Common Use Terminal Equipment (CUTE) and Common Use Self Service (CUSS) allows any airline to use any agent desk, gate position or self-service kiosk for passenger check-in and bag drop.

The airport will also deploy SITA’s baggage tracking solution. Worldwide, bags get mishandled every day which causes disruption for passengers and costs the industry billions of dollars but by providing real-time information on baggage status, SITA BagManager will allow MIHAN to accurately track passengers’ bags and significantly reduce the likelihood of them being mishandled.

MIHAN is the biggest economic development project currently underway in India. The project aims to exploit the central location of Nagpur and convert the present airport into a major cargo hub with integrated road and rail connectivity. The airport is expected to accommodate up to 14 million passengers once completed in 2035.

SITA Passenger Services System

Jeju Air, South Korea’s first low cost carrier, has extended its partnership with SITA for Horizon® Passenger Services System (PSS) to support its business growth. The new multi-year deal, with global IT provider, SITA, includes key components, such as pricing, ancillary revenues, passenger preferences, e-commerce channels and local language services. The airline is also adding SITA’s Horizon® Business Intelligence which offers comprehensive data analysis to identify, evaluate and act on trends, challenges and opportunities.

Jeju Air began its operations in 2005 and SITA’s PSS has been an integral part of the airline’s operations from the start. Since then, Jeju Air has grown and continues to grow exponentially, and is using extensive PSS functionalities to support their sales and distribution strategies. SITA’s PSS is well positioned to serve Jeju Air’s passenger management services and operations and is future-proofed to support the airline for the coming years.

SITA Smart Path

With its leading Smart PathTM biometric solution for ID management now rolled out globally, air transport IT provider SITA is well poised to deliver a seamless, paperless travel experience for passengers across India. SITA has already shown the benefits of using biometric technology to automate passenger identity checks at airports across the world – from the USA to Australia – and is well positioned to help unlock the full benefits of seamless, biometric travel across India.

SITA is already successfully helping airports and airlines incorporate biometrics into their existing infrastructure and government systems. According to Biometrics for Better Travel: An ID Management Revolution, a SITA report published this week, airlines and airports are increasingly investing in various forms of biometric technology. Over the next three years, 63% of airports and 43% of airlines plan to invest in biometric ID management solutions.

In the USA, SITA is using facial biometrics to help passengers flying with British Airways from Orlando International Airport (MCO) to London Gatwick to quickly board where all that is needed is a photo – no passport, no boarding card. The system integrates the US Customs and Border Protection’s (CBP’s) and airline’s IT systems to authorize boarding while completing necessary US exit checks in a single process. SITA is providing a similar solution to JetBlue at Boston’s Logan Airport.

At Australia’s Brisbane Airport, SITA has introduced its Smart Path™ technology which allows passengers to register their biometric details at a self-service kiosk at check-in and then, when ready to board, use an automated boarding gate to be verified using face recognition technology to access the aircraft. Aadhaar, India’s biometric identity system, has over one billion enrolled members. Indian passengers have shown greater willingness to use biometrics to speed up their journey through the airport. Research published in SITA’s 2017 Passenger IT Trends Survey showed that 70% of passengers in India said they would definitely use biometrics if given the option, removing the need to show a passport or boarding card at key points in the airport. This was well above the global average of 57%.

SITA BagManager

The Airports Authority of India (AAI), which manages 126 airports across India, has expanded SITA’s baggage management solution to 15 airports. SITA’s BagManager will provide the airports with real-time information on the status of passengers’ baggage, significantly reducing the chances of baggage mishandling. This follows the implementation of SITA’s BagManager at Kolkata and Chennai Airports in 2015 and is in line with the AAI’s vision of rolling out standard airport infrastructure across all their airports to drive greater efficiency across the airport network. The implementation of SITA’s baggage solution will also help AAI’s customer airlines progress towards complying with IATA Resolution 753 by tracking bags across key points in the journey.

The 15 airports are Trivandrum, Calicut, Mangalore, Tirupati, Chennai, Madurai, Kolkatta, Goa, Lucknow, Jaipur, Amritsar, Leh, Chandigarh, Trichy and Ahmedabad.

Service Provider of the Year

SITA has been named Service Provider of the Year in the prestigious annual Air Transport Awards held in Dubai. The winners are voted for by the readers of Air Transport News and a jury of international aviation experts, chaired by Henrik Hololei, Director-General for Mobility and Transport at the European Commission. The Service Provider of the Year award was given to SITA in recognition of its role in providing IT and communication solutions globally to the air transport industry. SITA’s unique role as the community provider – being owned by the industry – means it has an unprecedented understanding of the industry’s requirements, combined with dedicated teams around the world which deliver services needed to keep people flying. Barbara Dalibard, CEO, SITA said: “Being named as Service Provider of the Year at the 2018 Air Transport Awards is a significant achievement and a strong validation of our unwavering collaboration and contribution to the air transport community. To be selected by our industry peers for this award is testament that our continued focus on delivering real value to the community is both justified and valued by the industry. In recent months, SITA has taken the lead in the development of biometric solutions. This has included innovation solutions for airlines and airports as well as looking to the future uses of biometrics as the technology develops. A key innovation is SITA’s Smart PathTM solution which allows passengers to use their biometric identity every step of the way.

The Air Transport Industry Awards were presented at a ceremony at the Burj al Arab hotel in Dubai.


OTHER NEWS

  • Want to see how to move a B-52 jet bomber … on the ground (Part 1)?
  • Heard about DoNotPay? They call it “automatic flight and hotel protection.” Now, the service has been updated with the ability to help customers get on the cheapest flight to their destination. Once booked, the app will check prices across the Internet (we hear 17,000 times a day!) And yes, it is legal! They say: “Flight and hotel prices change all the time. DoNotPay finds travel confirmations from past bookings in your inbox. When the price drops, our robot lawyer will find a legal loophole to negotiate a cheaper price or rebook you.” Check it out: DoNotPay
  • Atlanta Airport Wi-Fi has been turned off (as of 3/26/18) because of the SamSam ransomware hack. Noted CSO: “As for human resources, applications for new employment had been suspended; the Department of Corrections was manually processing inmates; and public Wi-Fi via the Department of Aviation had been “disabled out of an abundance of caution.” In other words, even if people were not from Atlanta, they could have felt the sting of the attack, as Hartsfield-Jackson Atlanta International Airport was noted as being the “world’s busiest airport.” Aviation related computer attacks, especially airports, are getting worse
  • Of course light can be used in connectivity, and it might not be a signal source of aircraft interference data – Technology – pureLiFi

Airports Authority of India to use SITA BagManager to improve baggage handling at airports

Air Transport IT Summit, Jaipur, India | March 22, 2018– The Airports Authority of India (AAI), which manages 126 airports across India, has expanded SITA’s baggage management solution to 15 airports. SITA’s BagManager will provide the airports with real-time information on the status of passengers’ baggage, significantly reducing the chances of baggage mishandling.

This follows the implementation of SITA’s BagManager at Kolkata and Chennai Airports in 2015 and is in line with the AAI’s vision of rolling out standard airport infrastructure across all their airports to drive greater efficiency across the airport network. The implementation of SITA’s baggage solution will also help AAI’s customer airlines progress towards complying with IATA Resolution 753 by tracking bags across key points in the journey.

The 15 airports are Trivandrum, Calicut, Mangalore, Tirupati, Chennai, Madurai, Kolkatta, Goa, Lucknow, Jaipur, Amritsar, Leh, Chandigarh, Trichy and Ahmedabad.

As part of the expanded agreement, the AAI will also deploy SITA Airport Management Solution to two further airports – Goa and Lucknow airports – taking the total number of India airports using this technolgy to 12. SITA Airport Management Solution is a suite of integrated software applications designed to support and enhance airport operations from landside to airside, from landing to take off. With SITA Airport Management Solution, the airports will have access to real-time data to better anticipate, plan and control their operations.

Guruprasad Mohapatra, Chairman of Airports Authority of India, said: “As passenger traffic increases across India, we need to be smarter in the way we manage our airports and smart technology is the answer. SITA’s experience in India and its solutions make it possible to manage our network of airports in a more efficient and effective way, delivering a better service to our passengers while accommodating rapidly rising passenger numbers.”

The AAI continues to invest in new airport infrastructure and technology across India to meet growing passenger traffic. India is expected to become the third biggest passenger market by 2025 with more than 400 million passengers a year. This investment includes new development works at Lucknow, Deoghar, Rajkot and Allahabad airports.

Maneesh Jaikrishna, SITA Vice President Indian Subcontinent, Eastern & Southern Africa said: “India has long been an important market for SITA. With our sharpened focus on delivering solutions at the airport – including passenger processing and baggage management – we are able to support AAI with new technologies that make it easier to operate their airports and deliver a great passenger experience.”

MIHAN opts for SITA’s common-use and baggage solutions

2018 Air Transport IT Summit, Jaipur | 23 March 2018 —SITA continues to play a vital role in supporting the rapid growth of India’s air transport industry, providing key technology solutions to one of the country’s newest airports. The Multi-modal International Cargo Hub and Airport at Nagpur (MIHAN) has turned to SITA to provide passenger processing solutions for check-in and boarding, as well as baggage tracking.

Air passenger numbers in India have consistently seen double-digit growth over the past few years, significantly outperforming the global average. The country is on target to become the third-biggest aviation market by 2025. SITA has long supported the industry in India and MIHAN joins a vast footprint of airports and airlines across India using SITA technology.

As part of the new agreement, MIHAN is deploying SITA’s common-use technology, enabling airlines and their handling agents to access their IT applications in real-time on shared common-use equipment. SITA’s Common Use Terminal Equipment (CUTE) and Common Use Self Service (CUSS) allows any airline to use any agent desk, gate position or self-service kiosk for passenger check-in and bag drop.

The airport will also deploy SITA’s baggage tracking solution.  Worldwide, bags get mishandled every day which causes disruption for passengers and costs the industry billions of dollars but by providing real-time information on baggage status, SITABagManager will allow MIHAN to accurately track passengers’ bags and significantly reduce the likelihood of them being mishandled.

V.S Mulekar, Senior Airport Director, MIHAN Airport, said: “MIHAN is the single biggest publicly-funded development project in India. It is essential we have the right technologies in place to make sure the airport’s operations are highly efficient from day one and that they are future-proofed for our growth. SITA’s technology has proven successful in other airports in India and across the world and I have no doubt it will ably support MIHAN’s requirements.”

MIHAN is the biggest economic development project currently underway in India. The project aims to exploit the central location of Nagpur and convert the present airport into a major cargo hub with integrated road and rail connectivity. The airport is expected to accommodate up to 14 million passengers once completed in 2035.

Maneesh Jaikrishna, SITA Vice President Indian Subcontinent, Eastern & Southern Africa, said: “SITA’s solutions will allow the airport to cater to increasing traffic without having to invest in building additional infrastructure. At the same time, they will be able to provide best-in-class facilities for airlines and passengers alike. This is part of our commitment to making India not only one of the biggest aviation markets, but increasingly more efficient and passenger friendly.”

 

SITA recognized for providing IT and communication solutions to the air transport industry at 2018 Air Transport Industry Awards

Dubai | March 26, 2018–SITA has been named Service Provider of the Year in the prestigious annual Air Transport Awards held in Dubai. The winners are voted for by the readers of Air Transport News and a jury of international aviation experts, chaired by Henrik Hololei, Director-General for Mobility and Transport at the European Commission.

The Service Provider of the Year award was given to SITA in recognition of its role in providing IT and communication solutions globally to the air transport industry. SITA’s unique role as the community provider – being owned by the industry – means it has an unprecedented understanding of the industry’s requirements, combined with dedicated teams around the world which deliver services needed to keep people flying.

Barbara Dalibard, CEO, SITA said: “Being named as Service Provider of the Year at the 2018 Air Transport Awards is a significant achievement and a strong validation of our unwavering collaboration and contribution to the air transport community. To be selected by our industry peers for this award is testament that our continued focus on delivering real value to the community is both justified and valued by the industry.”

Nearly every passenger flight in the world relies on SITA technology. SITA works with the industry to provide technology solutions that make a difference. It innovates collaboratively, while developing and managing solutions over the world’s most extensive network, one that forms the communication backbone of the global air transport industry.

In recent months, SITA has taken the lead in the development of biometric solutions. This has included innovation solutions for airlines and airports as well as looking to the future uses of biometrics as the technology develops. A key innovation is SITA’s Smart PathTM solution which allows passengers to use their biometric identity every step of the way.

The Air Transport Industry Awards were presented at a ceremony at the Burj al Arab hotel in Dubai.

Largest airport in China chooses SITA kiosks for Air China passengers

Beijing | March 27, 2018– Beijing Capital International Airport (BCIA), which handles more than 95 million passengers a year, has chosen air transport IT specialist, SITA, to provide technology to boost capacity. Asia’s busiest airport is using SITA’s self-service kiosks for passenger check-in services on all Air China domestic flights departing from Terminal 3. The new kiosks are designed to support the wide range of travel documents typically used by passengers on these flights.

BCIA will use up to 70 SITA AirportConnect® Kiosks to help Air China process passengers faster, while freeing up airport and airline staff to focus on other aspects of the passenger experience. They feature boarding-pass and bag-tag printers; passport and Chinese ID card readers; and large user-friendly screens. Uniquely, they support a wide range of travel documents including those of Hong Kong/Macau and Taiwan residents travelling to mainland China, as well as ex-pats who reside in China permanently.

Ms. Li Lei, Terminal Management Department, Beijing Capital International Airports, said: “SITA’s technology plays an integral role in helping us realize our ambitions to implement a truly end-to-end self-service experience for our passengers. The new self-service kiosks with the Chinese card reader functionality is a big bonus for Air China’s passengers. Flexible technologies like this help us transform and improve the passenger experience across the airport.”

With rising passenger numbers, BCIA continuously looks to technology to maximize efficiencies. The development of end-to-end self-service has a particularly important role to play.

May Zhou, VP, and General Manager of SITA China, said: “We’ve had a strong relationship with both Beijing Capital International Airport and Air China for a long time now. It’s great to see SITA being recognized for its high quality daily operations and maintenance at the airport. These self-service kiosks will drive efficiencies at the airport and together they will process close to 20,000 passengers per day. Saving passengers’ time is a win-win for everyone.”

The self-service kiosks make use of the existing CUTE platform SITA has deployed at BCIA, making the implementation process labor- and time-efficient. Although primarily for use by Air China, the kiosks can also be used by other domestic airlines that use Air China ground handling solutions.

SITA automated boarding gates speed passengers through boarding using secure biometrics

Orlando, Florida | March 8, 2018– Passengers flying with British Airways from Orlando International Airport (MCO) to London Gatwick are enjoying a secure and seamless departure with new biometric boarding at the gate. A quick photo is all that is needed to board the international flight – no passport, no boarding card – thanks to innovative technology. SITA, the global air transport IT provider, integrated automated boarding gates with the US Customs and Border Protection (CBP) and airline’s IT systems to allow the necessary checks and authorize boarding.

This is a joint initiative by the Greater Orlando Aviation Authority (GOAA), British Airways and CBP to incorporate the US biometric departure (exit) check for passengers as smoothly as possible. SITA, using its extensive airline and airport expertise, has ensured fast and easy implementation for the airport and airline. By merging the usual boarding procedures with the CBP biometric exit check, SITA is delivering a smooth experience for passengers.  A quick photograph taken at the gate is used to confirm passengers’ identities and authorization to travel.

John Newsome, Chief Information Officer, GOAA, said: “This innovative boarding process is already proving popular with passengers. They simply look at the camera and within seconds the gate opens and they can board the flight. It is easy, fast and most importantly, secure. While we are currently using SITA’s gates for biometric exit with British Airways, they are common-use boarding gates so they can be easily used by other airlines at MCO.”

Raoul Cooper, Digital Airport Design Manager, British Airways, said: “Our customers are always our first priority and we want to make their journey as smooth as possible. Working closely with SITA at Orlando has allowed us to explore various ways of incorporating the US biometric exit check.  Together we have designed a really smooth and secure departure process for our customers, including children, as they leave Orlando. This complements the learning and insight we have gained in Los Angeles where a similar technology trial is under way.”

The option to board at Orlando by simply looking into a camera is available now to British Airways passengers on flight BA 2036 to London Gatwick. The trial will run for up to 90 days. Participation is optional and passengers can choose to provide their passport and other documents to an agent to board the flight. During the early days of the trial, the response from passengers has been very positive with nearly 100% of passengers opting to simply look in the camera and board the plane.

Diana Einterz, SITA President, Americas, said: “We are working closely with the US CBP, airlines and airports to test different ways of doing the US biometric exit check. This includes our recent award-winning work with JetBlue at Boston Logan International Airport, and British Airways at Los Angeles International Airport. We have designed this solution to meet the needs of all parties. It is based on industry-standard common-use gates so it can be used by any other airline at Orlando and by airlines at any other common-use airport.”

The use of biometrics is growing globally and SITA is a world-leader using biometrics to deliver secure seamless journeys for airline passengers. SITA Smart Path, which is in use in Brisbane Airport, Australia, provides a walkthrough experience from check-in to the aircraft door helping passengers fast-track through the airport.

SITA provides self-service solutions at every step of the passenger journey from check-in to boarding at airports across the world. More than 165 airlines use SITA’s passenger processing applications while its common-use systems board more than 100 million passengers per year. Today, SITA provides border management solutions to more than 40 governments across the Americas, Asia, Europe, the Middle East and Africa.

Einterz added: “SITA is the global provider to the air transport industry and we develop our solutions for airlines and airports so that they are scalable and work in multiple environments worldwide. Our integration of the automated boarding gates is being investigated with US CBP, British Airways and Orlando International Airport for speed and efficiency of passenger processing as they do accurate border checks. Our performance analysis of this trial will help all our partners evaluate how best they can use biometrics to meet their individual operational needs.”

Greece | March 6, 2018– Responding to the ever-growing expectations and demands of the traveling public, Hermes Airports announces the introduction of a new online system, displaying the routes available to and from Larnaka and Pafos international airports; connecting the Cypriot airports with the rest of the world.

The mentioned service is available on Hermes Airports’ website, under the section “Flight Search” and the direct link:

http://www.hermesairports.com/en/larnakahome/destination-map-lca. Visitors to our website using this new service have the possibility to locate all the available routes offered from/to any destination around the globe, both through direct and connecting flights.

By simply adding the travel dates and desired destination via an automatic research, the system displays all the possible options or routes available to the public and transfers the user directly to the linked airline and its website in order to either to book a ticket or to further explore his/her choices, based on the airline’s specific flight schedule.

With this new service, Hermes Airports website is upgraded, offering a complete platform of information to the public which includes a lot of useful information regarding departures and arrivals, options concerning the airlines and their routes and also a variety of information regarding the services offered by Larnaka and Pafos airports and material regarding the tourism product of Cyprus.

 

New York | February 12, 2018– SITA has won the respected Aviation Technology Achievement at Air Transport World’s 2018 Annual Airline Industry Achievement Awards. The award was given for SITA’s work with JetBlue and the US Customs and Border Protection (CBP) to deliver a new secure, paperless and deviceless self-boarding process, using biometric technology.

This was the world’s first biometric boarding system using just a facial scan to board passengers while also completing the US customs and border exit checks. Working with JetBlue and the CBP, at Boston’s Logan International Airport, SITA demonstrated that biometric technology can reduce friction points in the airport experience including at boarding, where integrating checks with government systems is one of the hardest challenges to solve. The technology eliminates any boarding pass scanning and passport checks. Passengers just need to simply look into the camera for a quick photo and they are on their way. The integration of the airline and government systems by SITA showed how passengers can enjoy a seamless experience, while demonstrating how airlines and government border agencies can work together to enhance security.

Barbara Dalibard, CEO of SITA, said: “Our vision is to make air travel easy, for airlines, airports and, ultimately, for passengers.  Integrating biometrics with the industry’s existing infrastructure, IT systems and processes, along with multiple security and border control systems, can be complex but it delivers a remarkably simple solution. Our work with JetBlue and the US CBP shows how SITA delivers secure and seamless travel to the industry today.

“The ATW Airline Industry Achievement Awards recognize excellence in the air transport industry, looking in particular at outstanding performance, innovation, and superior service. I am very proud that the innovative work of the SITA team has won this award and would like to thank our partners, in particular JetBlue, for recognizing our expertise to develop this technology for them.”

The ATW Awards will be presented at The Mansion House in Dublin, Ireland on 27 March 2018.