• Manila International Airport Authority selects SITA technology for overhaul of Terminals 1 & 2

Manila | November 16, 2016– The Manila International Airport Authority (MIAA) today announced the selection of SITA technology as it takes the first steps to transform Ninoy Aquino International Airport (NAIA) to be among the leading airports supporting IATA’s Fast Travel program. The airport is the main international gateway to the Philippines with more than 37 million passengers and serves as a hub for the country’s major carriers.

The agreement includes the implementation of the most up-to-date airport common-use technologies at Terminals 1 and 2 for fast check-in and bag drop, along with new bag tracking. SITA’s systems, which are used at the world’s top airports, are set to significantly boost ongoing efforts to improve the passenger experience at NAIA.

In this first stage of NAIA’s transformation, SITA will completely overhaul the passenger processing systems in Terminal 1 and 2 putting its next-generation technology SITA AirportConnect Open in place. This will be the platform for NAIA’s next phase of transformation over the coming months, allowing the airport to introduce common-use self-service kiosks, self-bag drop and self-boarding gates.

In addition, a new local departure control system (LDCS) will be implemented. This is the first time an LDCS will be available in Manila and it will provide vital back up to the airlines in cases of disruption of their systems.

Ed Monreal, General Manager, Manila International Airport Authority, said: “Our aim is to improve the airport experience for passengers at Ninoy Aquino International Airport. SITA’s next-generation technology allows the airlines to offer fast and efficient service in Terminals 1 and 2 and its baggage reconciliation system will also ensure bags are electronically tracked until aircraft loading, reducing passenger inconvenience of mishandled bags.

“We are starting with shared airport systems and as we progress in our transformation we plan to introduce self-service technology such as check-in kiosks, bag drop and possibly self-boarding. The airlines have committed to test these self-service systems in the coming months as we work together to alleviate the peak season passenger surge.”

MIAA’s strategic transformation of the two terminals is in line with international standards set by IATA in the Fast Travel program. This program addresses the future of travel and provides more choice and more control for ​passengers while lowering costs for the industry. It includes self-service options in six areas of a passenger’s airport journey to increase airport efficiency and deliver a better travel experience for the customer.

As part of its strategy to manage the balance between continuous passenger flow and stringent security measures, the MIAA is also evaluating systems which allow security agents to quickly and efficiently validate passengers’ paper and mobile bar-coded boarding passes. These will support the transformation and better facilitate the flow of passengers through airport security.

Ilya Gutlin, President, SITA APAC, said: “This is an exciting time for the air transport industry in the Philippines. Passenger traffic is growing and there is a clear commitment from the authorities to transform the passenger experience at Ninoy Aquino International Airport. SITA’s world-class technology will replace legacy systems at NAIA and underpin that transformation. It will provide the opportunity for a better passenger experience at every step of the journey while enabling efficient airport operations.”

Manila’s passengers are set to enjoy a world-class airport experience. They can expect faster check-in, better baggage management and a smoother journey through NAIA’s Terminals 1 and 2 as the new SITA technology is rolled out over the coming months.

  • SITA’s airport technology to deliver better passenger experience as airport expands

ACI World Annual General Assembly, Panama City | August 31, 2015–
ASUR, the first privatized airport group in Mexico, operator of Cancún Airport and eight other airports in southeast Mexico, as well as a 50% JV partner in Aerostar Airport Holdings, LLC the operator of the Luis Muñoz Marín International Airport in San Juan, Puerto Rico, has implemented SITA’s passenger management, airport operations and self-service technology at Cancún International Airport, Mexico. The new systems will provide a smooth journey to the 18 million passengers that pass through Cancún Airport each year.

Cancún is one of the busiest airports in the Caribbean averaging about 800,000 passengers per month in high season and growing at around 10 per cent annually. As a major holiday destination it experiences significant seasonal peaks in addition to spikes in passenger numbers at weekends. Fast turnaround time and efficient facility usage are paramount. A total of 84 airlines use the airport, with many wide body charters bringing in large crowds. ASUR relies on SITA’s technology to manage the peaks in passenger traffic efficiently, and to optimize the use of space and resources ensuring passengers are moved through the airport quickly.

Adolfo Castro Rivas, CEO/CFO, ASUR, said: “We face increasing passenger numbers each year and it is vital that we have the most efficient, reliable and future-proofed technology so that we manage that growth. For more than a decade, SITA has worked closely with us to ensure that airlines and passengers have a great experience here. As we grow we are confident that SITA will help us deliver their vision of the airport of the future and ensure that visitors to Cancún enjoy a smart, intelligent and connected airport.”

During a recent renovation program, ASUR upgraded its passenger management platform to SITA AirportConnect Open, which supports common-use passenger processing systems (CUPPS) and common-use self-service (CUSS) kiosks. SITA’s platform allows airlines from around the world to operate easily in Cancún and to share check-in areas, kiosks and boarding areas. In addition, new SITA self-service gates will soon be in operation at security check points. Together SITA’s technology will speed passenger flow and provide a better end-to-end passenger experience.

Alex Covarrubias, SITA Vice President, Latin America, said: “Cancún Airport continues to innovate as it manages current growth and prepares for the future. SITA is partnering with the airport team to ensure that our integrated systems are supporting the end-to-end passenger experience while ensuring efficient operations. These are exciting times as we work together to ensure that Cancún is a fully ready to embrace its future growth.”

A major part of this multi-terminal tech deal is SITA’s Airport Management solution which allows the airport to proactively control real-time operations. SITA’s technology fully integrates data across the airport and applies the latest business intelligence to present operational decisions in an easy to manage format. It enables prediction of events, automatic triggering of tasks and real-time intelligence for timely decision-making. With this resources are used best as staff and equipment are managed in real-time.

SITA’s technology is now in operation at the airport and in total 375 workstations and 80 self-service kiosks are in place. In addition, nine self-service gates are being installed. SITA has also provided the new flight information display system which will keep passengers up to date and fully informed throughout the airport.

Beijing | December 4, 2014– Asia’s busiest airport, Beijing Capital International Airport, has once again chosen SITA to provide its passenger processing technology to manage its more than 80 million passengers. The award follows the highly successful 15-year relationship during which SITA supported the airport during the Olympic Games traffic surge in 2008.

In this four-year, multi-million dollar contract, SITA’s common-use technology, AirportConnect Open, will enable 700 work stations, more than 1,000 ticket or bag tag printers, nearly 300 scanners, more than 200 counters and 100 boarding gates in terminals 2 and 3 to be used by the airlines operating at the airport.

Shi Bo-Li, CEO, Beijing Capital International Airport (BCIA), said: “SITA has been a trusted partner of BCIA for many years. Using SITA’s technology means that global standards are adhered to and the airlines know their applications will work smoothly and securely in Beijing. In the new contract period, let us continue to expect the excellent service SITA delivers 24/7 that makes them the ideal partner for our airport.”

Passengers are eager to use more self-service and SITA’s technology supports, this trend. Airports and airlines can use kiosks, self-boarding gates and self-bag drop to help manage peaks of passenger traffic. At Beijing, SITA is working with the airport to investigate how both kiosks and self-bag drop can support the management of its passengers as the airport continues to grow between 3 and 5 percent.

Francesco Violante, CEO, SITA, said: “The choice by Beijing Capital International Airport to continue to use SITA’s common-use platform is a testament of our strong working relationship. We are proud that over the last 15 years we have consistently delivered a very high level of customer satisfaction to BCIA. Our team on the ground at the airport works closely with BCIA and over the years has supported the airport as it has grown to manage more than 80 million passengers each year.”

SITA AirportConnect Open helps the airport to operate and manage its resources efficiently to provide high quality service to more than 80 airlines. The common-use passenger processing technology complies with all the international standards set by the International Air Transport Association (IATA) and allows any airline to use any agent desk, gate position or self-service kiosk for passenger check-in and bag drop, and reconciles passengers boarded. More than 70% of the airports around the world that use common-use systems use SITA’s technology.

  • SITA’s IT Infrastructure, Passenger Processing Platform and Airport Operations System Improve Efficiency, Passenger Experience

Baku, Azerbaijan | August 28, 2014– Air transport IT specialist, SITA, will provide the IT infrastructure, passenger processing platform and airport operations systems for Heydar Aliev International Airport’s new Terminal 1 in Baku, Azerbaijan. The new technology will transform operations, both for the airport and for Azerbaijan Airlines, enhancing the passenger experience with new self-service options and enabling the airport to handle double its current capacity.

Jahangir Askerov, Azerbaijan Airlines President, said, “In recent years, Azerbaijan has made major investments to develop the country’s air transport industry with support from Azerbaijani President Ilham Aliyev. We need modern, integrated solutions to help us process passengers more quickly, improve our operational efficiency and help facilitate growth. The new SITA systems incorporate the industry’s most advanced technology and align with all IATA recommendations, as well as the latest industry trends. We also appreciate the convenience of dealing with a single supplier, SITA, for all our IT and communications needs.”

As part of the new deal, SITA is providing consultancy services in the areas of IT infrastructure and passenger processing, along with a full range of industry-leading solutions. SITA’s AirportConnect Open passenger processing platform will include more than 70 common-use workstations and 12 common-use self-service kiosks for check-in. With the new platform, Azerbaijan Airlines, and all other airlines using the airport, will be able to access their respective IT applications in real-time on shared equipment. They will also be able to use any airport desk, gate or self-service kiosk for passenger check-in and boarding for maximum flexibility and convenience.

SITA’s BagManager baggage management system will improve baggage processing efficiency, reduce mishandled bags, simplify baggage operations and help to ensure on-time departures. If bags are not delivered on time, SITA’s WorldTracer kiosks will enable passengers to check the status of their bags and file a missing bag report themselves, without having to wait for an agent.

As part of the new deal, SITA has also provided 145 new digital display screens and an advanced audio system throughout the airport terminal to keep passengers up-to-date on flight information. SITA’s AirportResource Manager helps coordinate real-time management of airport equipment, making sure resources are available when needed. SITA will support all new solutions for five years.

Dave Bakker, SITA President, Europe said: “SITA has worked with Azerbaijan Airlines for more than a decade, helping to facilitate its strategic growth plans. This project is unique in the region because we have provided both consultative services and end-to-end solutions, working in close collaboration with the airport, airline and other airport stakeholders.”

Azerbaijan Airlines, the national flag carrier of Azerbaijan, is the largest user of the new terminal at Heydar Aliyev International Airport in Baku. The terminal can process around 2,000 passengers per hour. Azerbaijani President Ilham Aliyev and his family helped inaugurate the new terminal, which officially opened 23 April 2014.

Ankara | May 7, 2014– Air transport IT specialist, SITA, is providing passenger processing and baggage reconciliation technology at Turkey’s newest domestic airport terminal at Izmir Adnan Menderes Airport. SITA’s industry-leading AirportConnect Open common-use offering will help the new terminal maximize its real estate, while providing airlines with an efficient and cost-effective solution for passenger processing. SITA will also continue to provide common-use and baggage reconciliation services for the airport’s main terminal.

Binnur Guleryuz Onaran, General Manager of TAV Information Technologies, a subsidiary of TAV Airports, which built and operates the terminal, said: “We have built a new airport terminal not just for today, but for the next 20 years. We need the best and most flexible technology available, which is what SITA has provided. We have been working with SITA since TAV was established in 1997, along with the tender for Istanbul Ataturk Airport’s International Terminal. So we trust its knowledge and expertise in providing industry-leading and future-proofed technology for airports.”

SITA’s common-use solution, which supports both the Common Use Terminal Equipment (CUTE) and Common Use Passenger Processing Systems (CUPPS) standards, will enable the airport, its airlines and their handling agents to access their respective IT applications in real time on shared equipment. They will also be able to use any airport desk, gate or self-serve kiosk for passenger check-in, bag drop and boarding for maximum flexibility and convenience.

The airport will also use SITA’s BagManager, a real-time baggage management solution that helps reduce the number of mishandled bags, and SITA’s MaestroDCS Local, which automates passenger check-in, boarding and other functions.

Hani El-Assaad, President, Middle East, India and Africa, SITA, said: “As the airport continues to grow and expand, it needs the industry’s most innovative technology which SITA provides to ensure that passengers enjoy a smooth and seamless journey. This new deal is an extension of our strong relationship with TAV and further cements our position as the leading airport IT provider in Turkey.”

Izmir Adnan Menderes Airport provided services to 10.2 million passengers in 2013, an increase of nine percent over the previous year. Approximately 2.5 million of these passengers were international, while 7.7 million were domestic. The airport serves 54 airlines, flying to 86 destinations across the world and six airlines, flying to 21 destinations in Turkey. Over 6.5 million bags passed through the airport in 2013.

The new terminal, which serves domestic flights, officially opened in March and is now Turkey’s largest domestic terminal with an indoor area of approximately 200,000 square meters.

Melbourne | February 18, 2014– SITA is delivering technology advances to Melbourne Airport’s passengers as the airport switches all of its passenger services to SITA’s common-use platform. The airport’s switch follows the recent successful implementation of SITA’s common-use passenger self-service kiosks and automated bag drop. SITA’s AirportConnect Open common-use platform will now power all 275 workstations, including check-in counters and boarding gates, throughout the airport’s international terminal.

The investment in SITA’s technology will allow the airport operator to maximize the use of its terminal facilities and enhance the experience for the 25 international airlines and 30 million passengers who currently use the airport. The new facilities are  part of Melbourne Airport’s biggest transformation since it opened more than 40 years ago, which will see up to $10 billion invested over 20 years and passenger numbers doubling to 60 million by 2030.

Chris Woodruff, CEO, Melbourne Airport, said: “Over the next two years Melbourne Airport is investing $1 billion in a development plan which includes the transformation of our international terminal. By working together with SITA and using technology in new ways we will be able to improve our processes to make the journey smoother for passengers and the airlines that serve them.

“SITA’s flexibility, innovation and dedication to our industry were why we chose to partner with SITA. We believe this partnership will benefit us as well as airlines, ground handlers and passengers as we work with SITA to introduce innovations for more efficient operations.”

In September 2013, Melbourne Airport was one of the first airports in the world to introduce international Common-Use Self-Service (CUSS) bag drops. Working with technology partners SITA and BCS Group, it now provides self-service units so passengers can ‘tag and drop’ their bags without queuing for a staff member. The bag drops are proving successful with more than 90,000 bags self-checked by passengers since implementation. This process now takes passengers an average of only thirty seconds.

Ilya Gutlin, SITA President, Asia Pacific, said: “Melbourne Airport is focusing on serving both its passengers and airlines better. By implementing SITA’s common-use platform across the airport, Melbourne is delivering a world-class, future-proofed system from which to launch innovative services.

“This switch to SITA by Melbourne Airport cements our partnership at this exciting time of the airport’s expansion and development.”

SITA’s platform at Melbourne Airport complements the six steps of the IATA Fast Travel initiative, which is designed to improve passenger processing and the overall passenger experience through innovation, automation and processing efficiency. The delivery of CUSS check-in is part of this initiative.

The move to SITA’s platform is underway and full implementation is expected by the end of this month.

  • SITA technology makes Schiphol first airport in Europe to future proof passenger processing with NFC

Amsterdam | January 22, 2014–

An organization of 80 airlines and ground handlers at   Amsterdam’s Schiphol Airport has chosen IT provider, SITA, for another five years. The Schiphol CUTE Local User Board (CLUB), which represents the airport’s common-use technology users, has signed a new contract for SITA’s AirportConnect Open passenger processing platform. Deployed in a virtual environment, AirportConnect Open helps provide an efficient journey for the airport’s 52 million annual passengers.

With SITA’s expertise in near field communications (NFC), Schiphol has also become the first airport in Europe to “future-proof” its passenger processing platform by connecting it with NFC technology. Using NFC-enabled smartphones, passengers will be able to quickly and easily pass through a special boarding gate at the airport with the simple tap of their phone. The gate will automatically read their boarding passes, even if their phones are turned off or out of battery. This same NFC equipment will also read the traditional two-dimensional boarding passes in use today.

Jan Bruns, Chair of the Schiphol CUTE Local User Board, said: “We’re currently celebrating more than 25 years of collaboration with SITA. During this time, we’ve worked together on many innovations to improve the passenger experience including common-use technology, self-service solutions and now NFC.

“As more smart phones incorporate NFC, more airlines will start asking for this technology. That’s why we have already equipped a gate with NFC and connected it to our common-use passenger processing system—and we’re inviting airlines to try it.”

Dave Bakker, SITA President, Europe, said: “The Schiphol CLUB is always interested in collaborating on new innovations that improve airport operations and provide better service. AirportConnect Open helps improve operational efficiency and flexibility, while maximizing airport real estate. Combined with NFC, it will help the airport future proof its passenger processing technology and enable passengers to board more quickly.”

SITA’s AirportConnect Open enables airports, airlines and their handling agents to access their respective IT applications in real time on shared equipment. It also allows any airline to use any agent desk, gate position or self-service kiosk for passenger check-in, bag drop and boarding.

The Schiphol CLUB’s AirportConnect Open renewal with SITA covers some 700 positions at check-in desks, transfer and reclaim. It also includes 90 common-use, self-service kiosks, which passengers can use for check in.

With virtualization, the airport can run the latest technologies and incorporate upgrades to its system efficiently and cost-effectively. It also allows airlines to seamlessly operate at any desk, gate or work station throughout the airport, which improves the operational environment and enhances service.

More than 300 airlines use SITA’s AirportConnect Open to process millions of passengers every day in more than 400 airports around the world.

SITA is also the industry leader in NFC, which allows passengers with smartphones to move through airport checkpoints with a simple tap of their phone. In 2012, the company’s technology research team, SITA Lab, ran the world’s first live SIM-based NFC trial at Toulouse-Blagnac Airport in France.

Schiphol’s NFC gate marks the first deployment of SITA’s proposed industry standard for NFC. In 2013, SITA introduced the “Tap n’ Fly”TM industry standard for NFC, which builds on the GSMA’s vision of seamless, secure and reliable SIM-based NFC worldwide.  Tap n’ Fly combines a common-use applet to store passenger information and a standard boarding pass format to ensure interoperability, while also allowing airlines and airports some customization. It is also backward compatible with existing bar-coded boarded passes.

SITA worked with Access IS, specialists capturing and transferring information into electronic systems, to certify its NFC readers with the SITA Tap n’ Fly standard and AirportConnect Open.


  • New kiosks will shorten queues and enhance passengers’ travel experience

Mishref, Kuwait | December 9, 2013–

Kuwait International Airport’s seven million annual passengers will enjoy new self-service check-in kiosks in a deal with air transport IT specialist, SITA. The new kiosks, which are in the final stages of testing, are part of an eight-year contract renewal for SITA’s AirportConnect Open passenger processing platform.

Fawaz El Farah, President of the Directorate General of Civil Aviation, Kuwait, which sponsored the agreement with SITA, said: “Kuwait International Airport is growing at a rate of 5% annually. SITA’s self-service technology provides an efficient way to help manage these extra passengers, while enhancing their experience in the airport.”

Mohammed Hariri, Chairman of the Airline Operating Committee, Kuwait International Airport, said: “SITA’s passenger processing platform gives us more flexibility and enhances our operational efficiency as passenger numbers continue to rise. We’re excited to take this technology one step further and offer self-service kiosks in the airport for the first time.”

SITA’s AirportConnect Open enables airports, airlines and their handling agents to access their respective IT applications in real time on shared equipment. It also allows any airline to use any agent desk, gate or self-service kiosk for passenger check-in and boarding. Kuwait’s AirportConnect Open renewal with SITA covers some 200 positions at check-in desks, transfer and reclaim and 12 common-use self-service check-in kiosks.

Hani El-Assaad, SITA President Middle East, India and Africa, said: “The combination of SITA’s AirportConnect Open platform and the new kiosks will help reduce queues, while giving passengers more control over their journeys. In fact our studies have shown that the kiosks can help increase passenger processing speed by up to 25%, while making more efficient use of an airport’s limited physical space and infrastructure.”

Also included in the deal are SITA’s PassengerHandlerBagManager and PassengerBagdroptechnology. PassengerHandler helps reduce the complexity of check-in and boarding transactions for ground handlers and airlines. By providing access to multiple departure control systems over a single graphical user interface, it helps facilitate on-time departures. SITA’s BagManager provides comprehensive baggage management, including delivering real-time information on baggage status and helping resolve baggage issues quickly and efficiently. It reduces the number of mishandled bags by 10-20%.PassengerBagdrop is a software application that allows ground handlers who are using Common Use Terminal Equipment to quickly check bags for passengers using self-service check-in.

More than 300 airlines use SITA’s AirportConnect Open to process millions of passengers every day in more than 400 airports around the world.