Technology delivering enhanced passenger experience at airport

Australian Airports Association’s (AAA) National conference | November 18, 2019–Gold Coast Airport has extended its partnership with global IT provider SITA for passenger and baggage technology until 2024. The new agreement continues the airport’s close relationship with SITA, which has been in place for more than 10 years.

Gold Coast Airport uses SITA AirportConnect® Open, the common-use platform, together with self-service bag drop and check-in kiosks. All this technology combines to deliver an efficient and cost-effective solution to the airlines, while ensuring an enhanced passenger experience at the airport.

This announcement follows the release of SITA’s 2019 Air Transport IT Insights, which revealed that investment in automating the passenger journey is providing a faster, more pleasant airport experience. According to the report, airport CIOs are seeing strong returns on their technology investments with 68% recording a year-on-year improvement of up to 20% in passenger satisfaction levels, while 44% saw an increase in average passenger processing times.

Mark Allen, General Manager Technology, Queensland Airports Limited, said: “Gold Coast Airport had been one of Australia’s fastest-growing airports in the past decade. Throughout this time, SITA has been a trusted partner, ensuring we achieved our goals. SITA’s ability to deliver a smooth transition to a common-use passenger processing system (CUPPS), with complete flexibility to embrace individual carrier requirements, has been particularly valuable.”

Jay Youlten, SITA Regional Director, North Asia, and Pacific, said: “Gold Coast Airport is a prime example of how investment in technology can increase operational efficiency and satisfaction among passengers. SITA has played a key role in supporting Gold Coast Airport’s growth for many years, with not only the best-in-class technology, but also a team that truly understands and supports the airport’s ambitions. We are confident we’ll match the future demands of this airport, which is 100% dedicated to delivering an outstanding passenger experience.”

Gold Coast Airport welcomed almost 6.5 million passengers in FY2019, making it the fifth busiest international airport in Australia and sixth busiest overall. The airport’s passenger numbers have steadily risen in recent years and are expected to more than double by 2037. The extended partnership with SITA comes as $500 million is invested in redeveloping the airport precinct and represents a commitment to supporting future growth, while continually improving passenger experiences.

MLB will become new gateway for all TUI UK customers beginning 2022

Melbourne, Fl | November 4, 2019– TUI, the world’s leading holiday company and the UK’s number one holiday provider, announced today that Orlando Melbourne International Airport (MLB) will become the Florida gateway for all customers traveling to Orlando and Central Florida beginning 2022.

Melbourne Airport Authority Chairman Jack L. Ryals and MLB Executive Director Greg Donovan, A.A.E., were welcomed by TUI UK & Ireland Managing Director Andrew Flintham and TUI Airways Managing Director Dawn Wilson to the TUI UK Headquarters to celebrate the new partnership. The celebration included a signing ceremony, a tour of the airline’s hangar and a peek into one of TUI’s Boeing 787 Dreamliners, the 300-seat aircraft type that will be used for all the new transatlantic flights. The initial schedule is still under development, but has the potential to be made up of nonstop flights between MLB and nine European cities.

“At TUI we’re committed to offering our customers an outstanding airline and holiday experience and we are delighted to be working with Orlando Melbourne Airport on their exciting expansion plans,” said Dawn Wilson, managing director at TUI Airways. “Our new Orlando gateway will be perfectly situated to offer TUI UK customers total flexibility in designing their holiday around any combination of theme parks, beaches or cruising.”

MLB Executive Director Greg Donovan, A.A.E., added, “TUI’s proven product combined with MLB’s exceptional concierge services will make for an unprecedented customer experience for UK holidaymakers traveling to Florida. With more than $100 million of investment into MLB’s airport facilities over the last few years, and much more on the way, MLB will be practically the newest and most modern airport in Florida.”

MLB plans to invest millions of dollars in terminal enhancements that will directly benefit all TUI UK customers and MLB passengers. The brand new terminal expansion will include unique concessions, innovative passenger amenities and many other family-friendly features that will provide an entertaining, speedy, stress-free and uncongested experience.

Landing at MLB will keep existing TUI customers in close proximity to Orlando’s world-famous theme parks, and bring them even closer to Central Florida’s beaches, cruises and attractions on the Space Coast. The geographic upgrade also brings TUI customers more than an hour closer to Miami and Fort Lauderdale in South Florida.

“This is a major win for Melbourne and our entire region,” said Airport Authority Chairman Jack L. Ryals. “Tourism is our region’s biggest asset, and I look forward to the day when UK travelers are admiring our beaches, enjoying our restaurants, relaxing at our hotels and catching a Space Coast thrill at our attractions.”airport,

Dublin | October 11, 2019–The “Airport Sleeping Pods – Market Analysis, Trends, and Forecasts” report has been added to ResearchAndMarkets.com’s offering.

Airport Sleeping Pods market worldwide is projected to grow by US$26.4 Million, driven by a compounded growth of 5.6%.

Airport Single-Occupancy Sleeping Pods, one of the segments analyzed and sized in this study, displays the potential to grow at over 5.8%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$52.3 Million by the year 2025, Airport Single-Occupancy Sleeping Pods will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 6.4% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$1.2 Million to the region’s size and clout in the next 5 to 6 years. Over US$1.2 Million worth of projected demand in the region will come from Rest of Europe markets.

In Japan, Airport Single-Occupancy Sleeping Pods will reach a market size of US$4.1 Million by the close of the analysis period. As the world’s second largest economy and the new game changer in global markets, China exhibits the potential to grow at 5.5% over the next couple of years and add approximately US$4.6 Million in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders.

Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include:

  • GoSleep
  • Minute Suites, LLC
  • napcabs GmbH
  • Snooze At My Space
  • SnoozeCube

For more information about this report visit https://www.researchandmarkets.com/r/calzmo

  • Thales and its joint venture BEST provide TopSky-ATC to Beijing Terminal Maneuvering Area (TMA) Control Center. The system, along with the one deployed for Area Control Centers (ACC) and Towers, forms the largest scale Air Traffic Control (ATC) system in the world, covering Beijing Capital International Airport, the newly inaugurated Beijing Daxing International Airport and Tianjin Binhai International Airport, etc.
  • Beijing Terminal Maneuvering Area is the first in China to deploy both Thales MAESTRO AMAN and DMAN technology to optimize flight sequencing and airport efficiency.
  • Today, 60% of China’s air traffic is managed through Thales’ air traffic management solutions.

France | September 2019–Beijing Daxing International Airport becomes officially operational on September 25. Thales and Beijing EasySky Technology Ltd. (BEST), a joint venture between Thales and Civil Aviation Air Traffic Control Technology & Equipment Development Co. Ltd., are delighted to celebrate this important milestone. This mega-airport relies on Thales and BEST to improve safety support capabilities, expand capacity and enhance the operational efficiency of air traffic management.

The past decade has witnessed a tremendous growth of the aviation activity in China with the number of airline passengers nearly tripling. For Beijing, China’s capital as well as political, economic and cultural center, this trend has been even more challenging, with the existing Beijing Capital International Airport hitting full capacity in 2018. Located 46 km south of downtown Beijing, Beijing Daxing International Airport is designed to relieve the pressure on the existing airport and serves as the capital’s second international airport. It is the world’s largest single-terminal airport, covering an area of 700,000 square meters. With seven runways planned, the airport will ultimately handle more than 100 million passengers a year.

As a consortium, Thales and BEST were selected by North China ATMB (Air Traffic Management Bureau) in 2016 to modernize the Beijing Terminal Maneuvering Area (TMA) Control Center by providing an ATC (Air Traffic Control) automation system which will play a pivotal role in harmonizing the air traffic in this region. The whole project automates Beijing TMA, Beijing Area Control Center (ACC), ATC Towers in Beijing Capital International Airport, ATC Towers in the new Beijing Daxing International Airport, Tianjin Approach and ATC Tower in Tianjin Binhai International Airport. By enabling seamless synchronization with Beijing ACC ATC system, the overall ATC system will become the largest in the world, with a total of 290 controller working positions covering the northern China region.

To support Daxing airport, Thales and BEST delivered TopSky-ATC, the most advanced air traffic management system in the world, to help improve air traffic operation efficiency and improve safety. The system features advanced redundant capability including complete fallback flight data processing and flight plan synchronization, as well as multi-sensor processing and alerting to enable consistent operations.

The Beijing Terminal Maneuvering Area control center is the first in China to deploy Thales MAESTRO AMAN and DMAN technology at the same time to sequence and balance the traffic flow of the airport and airspace. This fully integrated arrival and departure management system helps to reduce flight delays and increase the air capacity. MAESTRO will provide seamless integration between area control, approach control and tower systems – so that all controllers share the same sequence information and can manage airport configuration changes collaboratively, including Air Traffic Flow Management (ATFM) regulation times. Additionally, it will support the integration of required arrival delay absorption into sector displays to enable efficient traffic sequencing and reduced airborne holding. Furthermore, advanced runway allocation processing will enable efficient airline operations and reduce taxi times.

Under a very tight schedule, experts and engineers from Thales and BEST worked day and night to support North China ATMB to complete the hardware installation, software integration and on-site acceptance tests for the newly-constructed airport. Leveraging Thales’ leading technology in Air Traffic Management (ATM) systems, coupled with a quick response to customer requirements through the local presence of BEST, Thales has shown excellent project delivery capabilities in securing the smooth operation of the air traffic management for Daxing International Airport.

In addition to the ATC system, Thales also provided navaids and ATM radars to contribute to the safety surveillance and navigation service for airplane take-off and landing at Daxing International Airport.

“Thales congratulates Beijing Daxing International Airport on its official operation. The successful delivery of our ATM systems to North ATMB demonstrates the seamless cooperation between Thales, BEST and ATMB. Thales has been partnering with China aerospace industry on traffic management technology since the establishment of diplomatic relations between France and China. The Group is proud of its history in the country and of having helped the growth of Sino-French cooperation in aerospace. Thales’s long-term engagement in China is once again reaffirmed. The Group is a committed, and key partner in China’s journey to becoming a more digitalized and innovative country.”

Jérôme Bendell, Vice President, North Asia and CEO of Thales in China

Ensuring the safety and efficiency of 60% of China’s air traffic, Thales has deployed 43 radars, 20 ATC automation systems (including 12 provided by BEST), more than 677 navaids, as well as one set of Automatic Dependent Surveillance-Broadcasts (ADS-B) and two multilateration systems in the country. With its digital transformation, Thales commits to delivering more innovative and cyber-secured technologies to empower China’s civil aviation industry’s booming future development.

Islip, Long Island | August 30, 2019– As part of its continuous attention to improve customer experience, Long Island MacArthur Airport, owned by the Town of Islip, is investing in world-class passenger information systems from IT provider SITA. The new systems will include sophisticated flight information screens and voice paging throughout the airport.

SITA, which is the global IT provider to airlines and airports, is a long-standing partner of the airport and a close neighbor. SITA’s New York office and technology lab are located in Bohemia, less than a mile from the airport.

SITA is installing new displays that are bigger, brighter and easier to see. There will also be a new large double-sided video wall with the latest information for passengers as they leave the secure area.  Displays at the ticket counter are also being upgraded.

Angie Carpenter, Supervisor Town of Islip, said: “Long Island MacArthur Airport continues to invest in services that improve the passenger experience. SITA’s AirportVision and AirportVoice technology will work together so that any flight information updates will automatically be displayed on all screens and announced in real time over the public address system. We also plan to roll out updates on our website and to give passengers the choice to receive them via email or SMS. Having the latest updates provides our passengers with the information they need to feel relaxed at the airport.”

Anthony Natale, SITA Vice President, Northeast United States, said: “We work with airports across the world but particularly enjoy our local partnerships, like we have with the Town of Islip and Long Island MacArthur Airport. Our team working in Bohemia, New York, drives much of the development and innovation that helps airlines and airports optimize operations and improve the passenger experience. Having our technology in the airport on our doorstep is a proud moment for this team. SITA AirportVision and AirportVoice will help improve the passenger journey for everyone as they travel here.”

SITA’s Bohemia facility, which has more than 100 employees, is home to a certification facility where international airlines work closely with the SITA team to ensure their airport deployments meet required industry standards. It also houses a display center and airport echo lab which showcases numerous SITA products in an environment that physically resembles an airport.

All the new SITA systems are planned to be up and running at Long Island MacArthur Airport before the end of the year and in time for the busy holiday season.

New SITA report shows tech savvy travelers demand more automated, seamless journeys

World Aviation Festival, London | September 3, 2019– Airport and airline IT executives believe that the growing number of tech-savvy travelers will have the biggest impact on their digital plans over the next six years to 2025. This is revealed in a new report published today by SITA, the leading IT provider to the air transport industry.

The report, 2025: Air Travel for a Digital Age, shows that by 2025, 68% of all passengers will be digital travelersand will expect to manage their travel in much the same way they do every other aspect of their daily lives – using their mobile phones.

This demographic shift has created digital travelers who are demanding more automation and hands-on control over each step of their journey. In particular, they expect to use their mobile phone to access services ranging from baggage location notifications, to boarding and payments. They also expect their trip to be delivered as a single, unified experience across airports, airlines, border control and other modes of transport – from the moment they leave home to when they arrive at their destination.

Barbara Dalibard, SITA CEO, said: “This demographic shift brings with it the expectation to use technology everywhere – including during travel. This will have a profound impact on how passengers interact with airports and airlines by 2025. In fact, 83% of airport and airline IT leaders surveyed by SITA believe that this demographic shift will be the most important influence on their passenger solutions strategy by 2025.”

Dalibard maintains that this shift requires more efficient operations and collaboration between airlines, airports and other stakeholders responsible for delivering that experience. Baggage is a prime example. For a single journey, a bag can change hands a dozen times between the airline, airport, the ground handler and customs agencies. If the right data is not shared between the entities, it is difficult to keep track of that bag or to provide the information the passenger seeks on their whereabouts of their bag.

“Without this collaboration, we will not be able to deliver the journey digital travelers want.”

Biometric technology is one of the key enablers to delivering more automation as well as smoothly linking each step in the journey. This technology is already being used at airports for border control and boarding aircraft andthat is set to grow significantly, both in terms of geographic spread and functionality. According to SITA’s research, more than over half of the industry’s IT leaders believe biometric travel tokens will be the key driver for the future passenger experience.

To date, the focus has largely been on using biometric identity across a single journey or airport but more and more the industry is shifting its focus to providing a persistent digital identity that can be used across multiple journeys.

Dalibard said: “To truly benefit from biometric technology, we as an industry need to work together to develop and agree a digital identity that not only provides passengers control over their identity but is accepted in any airport and across borders, much like passports are today. This cannot be done in isolation and requires a high degree of collaboration to make it a reality.”

SITA is already working with industry organizations such as IATA, ICAO and ACI and is founding steward of the Sovrin Foundation, a private-sector, international non-profit whose mission is to enable self-sovereign identity online.

Barcelona | June 28, 2019– The Immfly Lounge service is part of a unique customer journey platform Immfly provides airports and airlines. It is designed to enable seamless extension of the customer experience end-to-end: from lounge, to gate, to inflight and post arrival. The Immfly Lounge service is now available in one of the largest airports in the Carribean, serving VIP lounges in Santo Domingo’s AILA airport (Aeropuerto Internacional Las Américas). AILA handles 3.5 million customers annually and the airport’s top 10 routes include direct flights to hubs in the USA, Europe and South America served by carriers including American Airlines, Iberia, Delta, Avianca, Spirit, Air Europa, Jet Blue and United Airlines.

Immfly uses proprietary state-of-the-art wireless infrastructure to provide unrivalled digital entertainment streaming speeds paired with customised services for premium airline passengers visiting the lounge.

To deliver a seamless end-to-end journey, Airlines and Lounges can choose to extend Immfly’s service to any designated pre-boarding area, to the inflight experience and even the post flight segment. Moreover, optional features such as managed web services, ensure customers can access information related to content they will be able to enjoy, prior to arrival at the airport. e.g In a service Immfly provides Iberia Express customers are made aware which Game of Thrones episodes they will be able to enjoy prior to travelling via web content managed by Immfly.

The content made available to lounge customers is also best-in-class in terms of breadth and quality. Beyond new movie releases, Immfly enables lounges and airlines to provide customers a portfolio of top tv shows, best-selling audiobooks and e-books, podcasts, games, music, press & magazines, destination guides, newsfeeds, kids content in addition to specially customised modules Immfly develops for its lounge partners e.g unlocking shopping opportunities, offering tactical upgrades and other services available in using the platform as a communication channel.

Immfly activates the pre-flight touchpoint

Access to Immfly’s Connected Digital Services platform in departure terminals, in lounges or gate areas, enables airlines and airports to secure multiple competitive advantages beyond those gained by enhancing the customer experience with entertainment. The digital experience during the “before boarding” moment increase opportunities for higher engagement with brands or services. Whether its special campaigns or promotions, subscriptions to specific schemes or distribution of services available pre-flight, in-flight or post-flight, the ability to boost revenues and reduce operational costs is immense. Immfly Lounge’s proposition to airline and airport clients focuses on its 3 pillars: Enhanced Customer Experience, Increased Revenues and Reduced Operational Costs.

Before Boarding

VIP Lounge Operator in Santo Domingo’s AILA airport

Before Boarding, which operates multiple airports VIP lounges in the Latin American region, is the latest client to offer Immfly’s Connected Digital Services platform to passengers. The company has been working to transform the traveller experience since 2013. Imad Al Asmar, Director General of Before Boarding explains “ Before Boarding actively looks at options which provide our users with the best and most sophisticated experience. Our customers can now enjoy this dynamic entertainment platform in our AILA spaces at no additional cost. The service is available to enhance the time customers have available at the airport, as they wait for their flight or even for their luggage collection. They can now relax, enjoy the latest in entertainment content in addition to exploring new products and services we announce in this innovative premium connected digital services platform provided by Immfly.”

Immfly’s Connected Digital Services platform uses state-of-the-art technology available to its clients with a flexible and modular structure. Digital innovation is changing the pre-flight experience significantly. Immfly provides its client’s customers the ability to escape the hectic flight day environment with easy access to a vast world of entertainment and digital services. Through their own personal electronic devices (smartphones, tablets, laptops..), users can effortlessly watch the latest Hollywood releases, the hottest TV-shows, enjoy premium local and International press, play interactive games, listening to music or keep the kids entertained with their favourite programs. Passengers accessing the “Before Boarding” lounges in Santo Domingo can now sit back, relax, and make time fly as they wait for their departure. Immfly Lounge also provides a range of versatile advertising modules giving prestigious brands the opportunity to digitally interact with an affluent public in an exclusive environment. Best of all, for maximum engagement, no special apps or downloads are required. Passengers in the VIP rooms simply connect to the “Before Boarding” WIFI network by introducing a web address and password provided onsite.

Maria Cardenal, Product & Digital Services Director adds Immfly .” Entertainment today is everywhere and above all it’s digital. At Immfly we are experts in digital entertainment solutions which also connect passengers with airlines and airport lounges. We continuously innovate and evolve to meet the needs of companies in the sector. We are very pleased to collaborate with Before Boarding given the company’s customer-focused approach and determination to offer a service that meets the demands of the global connected traveler ”

Barcelona, Spain | June 25, 2019– The Immfly Lounge service is part of a unique customer journey platform Immfly provides airports and airlines. It is designed to enable seamless extension of the customer experience end-to-end: from lounge, to gate, to inflight and post arrival. The Immfly Lounge service is now available in one of the largest airports in the Carribean, serving VIP lounges in Santo Domingo’s AILA airport (Aeropuerto Internacional Las Américas). AILA handles 3.5 million customers annually and the airport’s top 10 routes include direct flights to hubs in the USA, Europe and South America served by carriers including American Airlines, Iberia, Delta, Avianca, Spirit, Air Europa, Jet Blue and United Airlines.

Immfly uses proprietary state-of-the-art wireless infrastructure to provide unrivalled digital entertainment streaming speeds paired with customised services for premium airline passengers visiting the lounge.

To deliver a seamless end-to-end journey, Airlines and Lounges can choose to extend Immfly’s service to any designated pre-boarding area, to the inflight experience and even the post flight segment. Moreover, optional features such as managed web services, ensure customers can access information related to content they will be able to enjoy, prior to arrival at the airport. e.g In a service Immfly provides Iberia Express customers are made aware which Game of Thrones episodes they will be able to enjoy prior to travelling via web content managed by Immfly.

The content made available to lounge customers is also best-in-class in terms of breadth and quality. Beyond new movie releases, Immfly enables lounges and airlines to provide customers a portfolio of top tv shows, best-selling audiobooks and e-books, podcasts, games, music, press & magazines, destination guides, newsfeeds, kids content in addition to specially customised modules Immfly develops for its lounge partners e.g unlocking shopping opportunities, offering tactical upgrades and other services available in using the platform as a communication channel.

Immfly activates the pre-flight touchpoint

Access to Immfly’s Connected Digital Services platform in departure terminals, in lounges or gate areas, enables airlines and airports to secure multiple competitive advantages beyond those gained by enhancing the customer experience with entertainment. The digital experience during the “before boarding” moment increase opportunities for higher engagement with brands or services. Whether its special campaigns or promotions, subscriptions to specific schemes or distribution of services available pre-flight, in-flight or post-flight, the ability to boost revenues and reduce operational costs is immense. Immfly Lounge’s proposition to airline and airport clients focuses on its 3 pillars: Enhanced Customer Experience, Increased Revenues and Reduced Operational Costs.

Before Boarding

VIP Lounge Operator in Santo Domingo’s AILA airport

Before Boarding, which operates multiple airports VIP lounges in the Latin American region, is the latest client to offer Immfly’s Connected Digital Services platform to passengers. The company has been working to transform the traveller experience since 2013. Imad Al Asmar, Director General of Before Boarding explains “Before Boarding actively looks at options which provide our users with the best and most sophisticated experience. Our customers can now enjoy this dynamic entertainment platform in our AILA spaces at no additional cost. The service is available to enhance the time customers have available at the airport, as they wait for their flight or even for their luggage collection. They can now relax, enjoy the latest in entertainment content in addition to exploring new products and services we announce in this innovative premium connected digital services platform provided by Immfly.”

Immfly’s Connected Digital Services platform uses state-of-the-art technology available to its clients with a flexible and modular structure. Digital innovation is changing the pre-flight experience significantly. Immfly provides its client’s customers the ability to escape the hectic flight day environment with easy access to a vast world of entertainment and digital services. Through their own personal electronic devices (smartphones, tablets, laptops..), users can effortlessly watch the latest Hollywood releases, the hottest TV-shows, enjoy premium local and International press, play interactive games, listening to music or keep the kids entertained with their favourite programs. Passengers accessing the “Before Boarding” lounges in Santo Domingo can now sit back, relax, and make time fly as they wait for their departure. Immfly Lounge also provides a range of versatile advertising modules giving prestigious brands the opportunity to digitally interact with an affluent public in an exclusive environment. Best of all, for maximum engagement, no special apps or downloads are required. Passengers in the VIP rooms simply connect to the “Before Boarding” WIFI network by introducing a web address and password provided onsite.

Maria Cardenal, Product & Digital Services Director adds Immfly . “Entertainment today is everywhere and above all it’s digital. At Immfly we are experts in digital entertainment solutions which also connect passengers with airlines and airport lounges. We continuously innovate and evolve to meet the needs of companies in the sector. We are very pleased to collaborate with Before Boarding given the company’s customer-focused approach and determination to offer a service that meets the demands of the global connected traveler”

 

Istanbul | April 16, 2019–

The world’s largest airport is open for business and DMD Turkey is the go-to provider for a wide range of print and digital media services to airlines operating there.

Our established Istanbul-based operation delivers the full DMD range of airline services at major national airports including the prestigious Istanbul Airport, where our service portfolio now reaches multiple passenger experience touchpoints:

  • In premium airside lounges
  • At departure gates
  • Onboard
  • At home pre-departure (digital)

Our unique service offered to airlines operating at Istanbul Airport includes:

  • Discounted prices for local and international newspapers & magazines
  • Airside access for direct delivery to aircraft, gate or lounge – as well as to any landside location
  • A selection of complimentary magazine titles for gate and lounge services
  • One single monthly invoice for all services and products
  • Locally managed 24/7 customer service

“Our operational capacity in Turkey has increased greatly with migration to the new airport, enabling us to offer an even more timely and responsive service to clients there”, says Cihan Akkartal of DMD Turkey. “We’re proud to be there for any carriers serving Istanbul, from new friends to more than a few of our major global customers.”

The new Istanbul Airport stands at the centre of an extensive flight network as one of the most important hubs in the world. The first phase terminal hosts an annual capacity of 90 million passengers and when complete the airport will service over 300 destinations with an amazing 200 million capacity.

As a world leading travel media provider, DMD works with airlines and other travel operators globally to give them premium access to the very best printed publications and digital content.

To find out more about how DMD Turkey can help you offer your passengers a bespoke range of superb newspapers, magazines and digital titles at this fantastic new airport contact our Istanbul office today.

Expanded functionality in Lido/AMM Airport Moving Map / External Bad Elf GPS receiver successfully tested with KLM on flight deck

Raunheim, Germany | February 26, 2019– Displaying one’s own aircraft position on airport maps helps pilots navigate between the gate and the runway. This function in the Lido/AMM Airport Moving Map from Lufthansa Systems can now be combined with the external Bluetooth GPS receiver from Bad Elf. This GPS is easy to install on the flight deck and considerably cheaper than using GPS information from conventional avionics systems. The small Bad Elf GPS devices accurately show the own-ship position on the airport map. This helps pilots, especially when navigating unfamiliar airports, and improves their situational awareness.

The new function was successfully tested with the customer KLM Royal Dutch Airlines during live operations between March and October 2018. “Since 2015 we have been using the digital Lido/mPilot maps across our entire fleet,” said Maarten Koudijs, Manager Digitizing & Navigation Support at KLM. “The Lido/AMM tests with the Bad Elf GPS device continually improved our setup. We also had test flights on different aircraft types, including B737, B777, B787 and A330. We are very pleased with the result of the field tests and are currently reviewing whether to introduce Lido/AMM with GPS-based own-ship position.”

Taken together, the navigation applications from Lufthansa Systems have thus far supported the following aircraft interface devices (AIDs) for integrating GPS information: the AID from Boeing ONS, the UTC Aerospace Systems Tablet Interface Module® (UTAS TIM) and GroundLink AID+ from Teledyne. Other cheaper GPS solutions, by contrast, are often not precise enough for use at airports. This new cooperation with Bad Elf led to the solution: a portable, external GPS device that is smaller than a conventional smartphone and can be simply certified for use on the flight deck. The Bad Elf GPS connects to the digital maps either via Bluetooth or cable, and no further installation is necessary. The new function has already been integrated into Lido/mPilot for iOS and Lido/eRouteManual for Windows. All that an airline needs to use it is the Bad Elf GPS Pro+ accessory.

“Displaying the own-ship position in Lido/AMM is not new in itself, but it has not often been requested by customers to date. We are therefore delighted that, thanks to our cooperation with Bad Elf, we can offer a more cost-efficient solution that is also fast and easy to integrate,” explained Dr. Bernd Jurisch, Head of Flight & Navigation Solutions at Lufthansa Systems. “We are confident that more airlines will now use this feature, which will further improve safety while navigating at airports.”

Lido/mPilot is Lido´s mapping solution for the iPad. Lido/eRouteManual is the Windows-based app for navigation maps. Both applications include all important route information, including altitude data, airways and airport information. The systems can access data such as GPS information, speed and the direction of the airport in order to display the position and orientation of the aircraft on the integrated Airport Moving Map (Lido/AMM).

Bad Elf has been offering external GPS receivers for improved situational awareness in electronic flight bag applications to private, military, and commercial pilots since 2010. Further information about Bad Elf can be found online at https://bad-elf.com/airlines

Record breaking passenger numbers driven by increased air services as YVR embarks on $9.1 billion expansion program to keep pace

Richmond, B.C. | February 13, 2019–Today, Vancouver International Airport (YVR) released final passenger numbers for 2018, confirming another year of record-breaking growth. YVR welcomed more than 25.9 million passengers, a 7.3 per cent increase over 2017, reaching its 25 million passenger milestone two years ahead of forecast.

“This is an exciting time of incredible growth at YVR. We look forward to unveiling some of the projects under our current multi-billion-dollar construction program to address this growth and build the airport of the future,” said Craig Richmond, President & CEO, Vancouver Airport Authority. “We continue to work with our airline partners and entire airport community to position YVR as a world-class connecting hub, providing greater access for people and products to global destinations, all while driving economic benefits for our region.”

The airport’s passenger growth is fuelled by expanded services from its airline partners, including significant continued growth from Air Canada who has chosen YVR as its premier trans-Pacific hub. In 2018, the airline introduced new flights to 10 destinations, including Paris and Zurich, and increased service on five existing routes, including making their popular non-stop service to Delhi year-round. New services such as these are made possible by YVR’s rates and charges program, ConnectYVR. The program provides a highly competitive rate structure and includes rates lower than any other major airport in Canada and competing US airports.

YVR is on track to serve more than 29 million passengers in 2020, with projections indicating the airport will serve 32 million by 2022. To facilitate recent and projected growth, YVR is investing $9.1 billion in its expansion program, which includes 75 major capital improvement projects scheduled over the next 20 years. Once complete, the expansion will enhance the airport experience, improve the speed and ease of passenger and bag movements, and further YVR’s position as a leading international hub.

YVR’s multi-year expansion plans are made possible by its unique, not-for-profit operating model, which ensures all profits generated at YVR are reinvested back into the airport for the benefit of its customers, partners and communities. To learn more about YVR’s unique not-for-profit operation model, please click here.

Passenger Growth Highlights: January – December 2018

> 25.9 million passengers, a 7.3 per cent increase over the same period in 2017

> An 8.5 per cent increase in international traffic

> A 6.1 per cent increase in domestic traffic

> A 5.5 per cent increase in transborder (US) traffic

> YVR moved 338,000 tonnes of cargo, an 8.1 per cent increase from 2017

October 18, 2018– Oriens Aviation, the exclusive British Isles Pilatus Centre and sales distributor for the PC-12, and London Biggin Hill Airport were pleased to welcome Jetfly’s Pilatus PC-24 (LX-PCA) on 18th October, as part of the fractional operator’s European tour.

The Luxembourg-based operator, European launch customer of the PC-24, flew in the first of its four newly-accepted versatile light jets, plus one of its 22 Pilatus PC-12NGs, to showcase to a private audience gathered at Oriens Aviation’s new maintenance base.

Its London Biggin Hill showing followed appearances of the aircraft at Geneva’s Annemasse Airport and Toussus Le Noble Airport in Paris.

“Oriens Aviation offers an extensive maintenance facility at Biggin Hill, so its smart hangar was the perfect backdrop to showcase our amazing, one month-old Super Versatile Jet in the UK,” said Jetfly CEO Cédric Lescop.

Jonathan Clough, Jetfly Sales Director for the UK, hosted the October event for current members and new prospects interested in seeing the new jet, up close and personal.  Oriens was represented by Craig Lammiman, Sales Director.

Jetfly is looking forward to accepting its second PC-24 this month.  It takes one more next June and another in December.

Game-changing PC-24 gives our members “a competitive edge.”

“The eight-seater PC-24 is a real game-changer, capable of landing on smaller airstrips, including grass, that other comparable light jets cannot.  The PC-24 gives our members a competitive advantage and such is the demand for Pilatus’ new jet, with its increased range, speed and large cargo door, just like the best-selling PC-12 turboprop, we have already filled up the flying slots for most of 2019,” Lescop added.

“London Biggin Hill Airport is regularly requested by our PC-12 membership, owing to its good proximity to central London; generous opening hours and attractive facilities. We expect our new jets will be regular visitors at this popular London airport too,” he said.

Andy Patsalides, Marketing Manager at London Biggin Hill Airport commented: “We’re delighted that Jetfly chose Oriens Aviation’s London Biggin Hill facility toshowcase this remarkable new aircraft to a UK audience for the first time.  “Since opening its doors to its Pilatus-authorised MRO Service Centre at the airport in February this year, Oriens Aviation has enjoyed a busy nine months supporting a large number of customers here.  This underlines our popularity as a home base to a growing number of aircraft owners and other industry customers.”

Cyprus | August 13, 2018–Hermes Airports welcomes LEVEL to Cyprus, part of the established IAG (International Airlines Group) and one of the world’s largest airlines family. LEVEL is a new low-cost airline, that commenced operations in June 2017.

The new airline inaugurates its presence in Cyprus by introducing the route Vienna-Larnaka.

In a statement, Ms Maria Kouroupi, Senior Manager Aviation Development, Marketing and Communication, said that «we are delighted to welcome LEVEL to Larnaka airport. Our flight schedule is continuously enriched as a result of our aviation development strategy to expand our network, both in regard to its routes frequency and destinations. The selection of Cyprus by LEVEL reconfirms the confidence vote that Cyprus enjoys by many airlines and tour operators, especially during the last few years. We are confident that the Cypriot travelling public will embrace this great opportunity offered by LEVEL and use this connection with Vienna and schedule memorable trips to one of the most popular and exiting tourist destinations of Europe».     

The flights by LEVEL started on August 11th, 2018 and will be operated with an Airbus A321 three times weekly. More precisely, the airline will conduct flights every Tuesday, Thursday and Saturday.

Moscow’s Domodedovo Airport uses SITA technology to manage surge in passenger numbers

Moscow | August 3, 2018–Moscow Domodedovo Airport (DME) and technology provider SITA today summed up the success of new automated gates which were introduced for passengers in time for the 2018 World Cup. In just over a month around the championship, more than 1.2 million passengers took advantage of the new technology to speed their way through the airport. In total,since the beginning of the year, 3.3 million people have used SITA’s Airport Self-Service Gates at Domodedovo.

Gennady Zalutsky, CEO, Domodedovo Integration, said: “SITA’s technology showed its effectiveness during the peaks of traffic when soccer fans from all over the world flew through Domodedovo for the matches. We are confident that this landmark project, which makes use of modern technologies, will raise the quality of passenger services at DME to a new level.”

Domodedovo was the first airport in Russia to introduce SITA’s sophisticated passenger flow management which uses smart validation and the automated gates for secure access control. Theyallow passengers to independently pass the security controls at the entrance to the departure zone,or to board the aircraft, by simply scanning their mobile or paper boarding pass.

In total, more than 150 automated gates will be installed in Terminals 1 and 2 in Domodedovo. SITA studies show that the use of its self-service gates can cut boarding times by as much as 50% reducing the risk of flight delays and improving passenger service. SITA’s automated gates and Airport iValidate technology are in use at leading airports across the world.

Dmitry Krasnov, SITA VP Russia and CIS, said: “We have helped many countries manage major events by introducing technology that automates the flow of passenger through major airports. From the 1984 Olympic Games in Los Angeles to the World Cup in Brazil in 2014 and this year in Russia. While these events are often the catalysts for introducing new technology, we continue to see the benefit of these investments well after the final whistle has gone. This is particularly the case in fast growth markets such Brazil and Russia where the number of passengers continues to grow rapidly.”

The introduction of SITA’s automated gates and Airport iValidate technology for passengers at Domodedovo Airport was a finalist in the Moscow Urban Forum Community Awards. This is an annual award for city communities, independent projects, private initiatives and start-ups that make a significant contribution to the development of Moscow. The introduction of the airport self-service gates was among the best in the “Urban Technologies” nomination.

President Erdoğan’s plane makes first ever landing at Istanbul New Airport

Turkey, Istanbul | June 21, 2018– On June 21st the Turkish presidential aircraft TC-ANK carrying President Recep Tayyip Erdoğan touched down at Istanbul New Airport. It was a historic moment, marking the first ever landing by a passenger aircraft, and was greeted with a water salute on the runway. The airport is due to open on 29 October.

President Erdoğan was met by ground crew and workers. “Today is a very, very meaningful day for us,” he said in a statement after the landing, being pleased about the construction of “a magnificent airport”, which will be a leading hub for global air traffic. Istanbul’s new airport will be one of the three biggest airports in the world with the annual capacity of 90 million passengers in the first phase, he said, adding the airport would be a brand for the country. Erdoğan also announced that after the launch of the new airport, Istanbul’s Atatürk Airport will be replaced by a huge park named ‘People’s Garden’.

The construction of the airport, which is situated over an area of 76.5 million square meters to the north of Istanbul, in 35km distance to the city center of Istanbul, will be carried out in four phases. When all phases are completed, it is projected that the number of passengers will rise to 200 million. The airport will host nearly 100 airline companies flying to more than 300 destinations.

 

Brussels | June 27, 2018– SITA, the air transport industry’s technology provider, today announced the launch of a major industry research project to explore the potential of blockchain. More than 100 top IT executives, attending SITA’s Customer Innovation Forum, were the first to be invited to join the Aviation Blockchain Sandbox.

SITA is investing in the infrastructure to accelerate industry-specific research into the viability of running multi-enterprise apps using distributed ledger technology, more commonly known as blockchain. The company is welcoming interested industry players to use the Aviation Blockchain Sandbox at no cost to them.

Barbara Dalibard, CEO, SITA, said: “Today we are inviting air transport organizations to work together so that we can collectively see how blockchain could work across our industry. Blockchain holds many promises but exploring these in individual organizations is not the most productive. As the technology company owned by airlines, SITA is in a position to work neutrally with multiple stakeholders to explore and test multi-enterprise applications. Through this collaborative innovation we will accelerate the learning for all.”

The airline industry has a long history of sharing information across multiple stakeholders to increase efficiency. At times, however, it faces difficulties when proprietary business information needs to be extracted or multiple data sources conflict. One of the key benefits of blockchain technology is the ability to have multi-enterprise applications. These work across multiple organizations locking data immutably into the blockchain rather than having individual applications running separately and exchanging data on a case-by-case basis. This is how this technology can provide a ‘single source of truth’ to all stakeholders.

The Aviation Blockchain Sandbox will be led and managed by SITA Lab, SITA’s technology research team, and will develop in three stages. To start, SITA is opening the FlightChain project to airlines and airports in September. FlightChain was SITA’s blockchain trial, with British Airways, Heathrow, Geneva Airport and Miami International Airport, using smart contracts for shared control of data. It stored flight information on the blockchain to provide a single source of truth. Now SITA is making it easy for other airlines and airports to join this research and test FlightChain for their own use.

For the second stage of this collaborative innovation, SITA will work with organizations that wish to test smart contracts across a number of airline and airport operational use cases. During the third stage of the research, which is expected to start in late 2018, SITA will enable participants to run their own node. This will give the organizations the opportunity to become more involved and to participate in the running of the network, including becoming custodians. Throughout all stages the participating organizations can be assured that the data being used in the blockchain sandbox will be stored confidentially.

Dalibard concluded: “Since we published the results of the FlightChain research, many of our airline and airport customers have expressed an interest in exploring the opportunities of blockchain with us and some have already committed to the Aviation Blockchain Sandbox. We encourage airlines, airports, ground handlers, governments and other organizations with a role in the air transport industry to take advantage of this opportunity to innovate together.”

Further details are available for interested organizations on Developer.aero.

Seoul | May 30, 2018–Incheon International Airport has deployed SITA’s award-winning self-service bag drop technology at its new Terminal 2, effectively serving the influx of visitors to the recent Winter Olympics and in preparation for the 100 million passengers projected by 2030. Drop&Fly simplifies the bag drop process, cutting time for passengers and improving their experience. This technology also makes more efficient use of terminal capacity and ensures more accurate baggage handling.

Incheon International Airport has been named the World’s Best Airport for 12 consecutive years by the Airport Council International (ACI) and Drop&Fly has been in operation at the airport’s Terminal 1 since 2016. Today, 48 Drop&Fly units (14 at T1 and 34 at T2) are available to passengers with 30 more on the way.

Sang-il Kim, Executive Director of Smart Airport Group at Incheon International Airport said: “We want to give our passengers a fantastic experience when they travel through our airport and that means using the very best technology. Deploying SITA Drop&Fly is part of our extensive modernization program that will help ensure Incheon International remains on top of the list of the world’s best airports.”

Drop&Fly provides a safe and secure self-bag drop area. A sliding door and advanced sensors prevent tampering and the intrusion of unauthorized objects. It is fully customizable to the individual needs of the airport and is equipped with technology such as payment devices, baggage facing cameras and more. It can also provide live status and notifications on all bag drop units for ground agents, and real-time statistics to analyze trends and generate reports.

Drop&Fly won the prestigious 2017 iF Design Award: Public Product, in recognition of its state-of-the-art design and intuitive user interface.

Sumesh Patel, SITA President, Asia Pacific, said: “We know passengers want self-service options because they like having control over their journey and it saves time. Self-bag drop is a win for the airport because it makes very efficient use of the available space and makes the baggage process more accurate and efficient.”

Patel added: “With IATA projecting that routes to, from and within Asia-Pacific will see an extra 2.1 billion annual passengers by 2036, there is no doubt Incheon International Airport has exactly the right approach. As Incheon Airport consolidates its position as one of the best airports in the world, we hope to continue being a part of the airport’s success.”

Incheon International Airport had a record year in 2017, with over 60 million passengers using the airport. The introduction of Terminal 2 has increased capacity by a further 18 million passengers per year and the airport has ambitions to reach 100 million passengers by 2030.

SITA is the world leader in self bag drop with more than 55 airlines connected to SITA BagDrop at more than 40 airports worldwide.

Vision-Box has just implemented a paperless biometric self-boarding
solution to expedite passenger flow and improve traveler experience


Princeton, NJ | December 20, 2017–
Los Angeles Airport is trialing an advanced biometric self-boarding solution by Vision-Box to clear travelers flying out of the USA in a contactless, quick and secure way.
The new passenger flow solution allows travelers to board their aircraft in just a few seconds simply by looking into a high-resolution face capture system at the traveler- friendly flow-control gateway. No need to present their travel document or boarding pass anymore. The system deployed by Vision-Box captures a live, high quality image of the traveler’s unique biometric facial traits, for US Customs and Border Protection to match it against the passenger’s file containing the digital facial token captured at the initial immigration process. This process permits as well to virtualize the process of sending the boarding-pass details to the Airline Departure Control System, using face as a token to reconcile the passenger and his flight. After assuring the identity and eligibility of the passenger on that specific flight, the gateway then opens and the traveler can swiftly board the aircraft.

The solution combines an effective human-factor centric design along with key security features, such as biometric data capture of superior quality in a complex environment in seconds. This combination consequently delivers high-performance reliable match against the authorities’ biometric database, pre-processed by Vision-Box anti-spoofing and liveness checks technology. In spite of the fact that the solution is ready to rely solely on biometrics, it accommodates other possible workflows that include boarding-pass scan, seat re-assignment or multiple additional verification modalities.

Security, safety, efficiency, and a unique, traveler-centric experience are the cornerstone of the project developed in the scope of a partnership between LAX and Vision-Box, supported by US Customs and Border Protection Agency under the umbrella of the US Biometric Exit trial program. British Airways was the first airline to begin expediting boarding procedures using the new contactless technology.

Justin Erbacci, chief innovation and technology officer at Los Angeles World Airports (LAWA), the airport oversight and operations department, said, “This industry-first deployment of innovative solutions from the US Customs and Border Protection and Vision-Box, shows the amazing potential of using biometrics to speed up the boarding process while maintaining safety and security. We have been very impressed with the results thus far, and love to see the passengers’ excitement at being some of the first in the world to use facial recognition”.

Miguel Leitmann, Chief Executive Officer and Founder at Vision-Box explained the reasons for success: “Vision-Box made use of state-of- the-art biometric technology, able to deliver high quality data that drastically enhance matching accuracy, sustained by in-house developed Deep Machine Learning engines for superior facial capture. The results present a solution that addresses current security, efficiency and flow-control challenges in a relevant, revolutionary way. We are very proud to have come up with an industry- changing solution that all stakeholders involved in the process rely on. In the end, it’s about collaboratively raising the security and efficiency standards while eliminating obstacles from the traveler’s way, offering frictionless interactions and the best experience to guests until they’re comfortably seating in the aircraft.

The new contactless platform has been installed on three stands of Tom Bradley International Terminal at Los Angeles Airport and will be tested by a number of other airlines after New Year’s Eve.

Air Senegal becomes the newest airline to use SITA’s Horizon

Kigali | November 13, 2017–Air Senegal SA has become the latest airline in Africa to introduce SITA’s passenger services system (PSS) to manage every aspect of their operation – from reservations and pricing to ticketing and departure control.
The airline is one of a growing number of carriers on the continent that have turned to SITA to provide technology solutions to better manage their passenger operations. Already 15 airlines and ground handlers in Africa use SITA’s Horizon® Passenger Management and Distribution solution while 100 airlines and ground handlers around the globe have used it to board more than 123 million passengers and check in 158 million travelers each year.

Horizon offers the most comprehensive, integrated range of passenger management services available today. Its infrastructure is built on a flexible platform of core systems required by every airline, allowing each carrier to customize the system to meet their specific business requirements and to accommodate future growth.

Air Senegal, the west African country’s new national airline, has turned to SITA to provide a full suite of services – including reservations, ticketing, airfare distribution and departure control – that will support the launch of the airline’s first flights later this year.

Philippe Bohn, CEO of Air Senegal, said: “We have an ambition to establish Air Senegal as a key carrier in West Africa and make our presence felt across the continent. In order to achieve this ambition, it is important that we have a passenger management system that takes care of every aspect of operating the airline and delivers a smooth experience for our passengers every step of the way. SITA is a key partner in providing this technology and we are in the process of implementing this solution ahead of our launch flights later this year.”

Hani El-Assaad, SITA President, Middle East, India & Africa, said: “The air transport industry in Africa is emerging as a major growth market in terms of passenger growth. Our presence and experience on the continent, together with the real business value offered by Horizon, has placed us in an ideal position to support both the continent’s emerging and established airlines, using a passenger management platform that can accommodate airlines of any size, fleet or operating model.”

SITA will deliver the most advanced airport experience when the world’s largest airport opens in 2018

Istanbul | November 1, 2018–Istanbul New Airport, one of the world’s most ambitious airport projects, has appointed global IT provider SITA to bring the region’s most advanced airport to life. SITA will deliver a wide range of airport, passenger and baggage processing solutions to deliver a world-class experience, showcasing the future of air travel.

İGA, the contractor and designated operator of the new airport, has brought SITA on board to design and deliver IT solutions that will manage everything from landing to take off as well as all passenger processing and baggage management systems from check-in through to boarding. SITA’s systems will be required to support 75 flight departures per hour, 3,500 flight operations per day and 1,000 bags per flight. Upon completion of all phases of the project, the capacity will reach over 200 million passengers annually, making it one of the world’s biggest airports.

Hani El-Assaad, SITA President, Middle East, India and Africa said: “Airports are without a doubt one of the most connected public spaces. SITA’s role is to provide and integrate all these systems to provide effortless airport management while elevating the passenger experience and satisfaction. We remove the complexity so that İGA can focus on what is really important: the passenger.”

In the first phase of the infrastructure development, SITA will deploy passenger processing systems to provide a smooth and efficient experience for passengers. This includes SITA’s departure control system and common-use platform, allowing multiple airlines to connect and use the same check-in and boarding infrastructure. SITA will also implement automated passenger access control that will validate all types of boarding passes against travel documents at key touchpoints such as security and boarding. In total, SITA will provide 1,041 check-in and boarding workstations and 90 touchpoints where passengers can validate their boarding passes.

SITA’s state of the art baggage management technology will also ensure airlines flying to the airport are able to track their bags at every stage of the journey, meeting IATA’s Resolution 753 requirements from day one.

In parallel, SITA will deploy key airport management solutions that will allow İGA to proactively manage and oversee every aspect of the airport operation. SITA’s Airport Management Solution will make it possible for İGA to centralize flight data information collected from all the systems in the airport and to proactively take smart decisions in managing the resources in the airport. SITA will help İGA take collaboration a step further through the sharing of common airport operational objectives across stakeholders such as airlines, ground handlers and control authorities.

Yusuf Akçayoğlu, CEO of İGA Airports Construction said: “We fully understand that having the right technology will be essential to the successful operation of the new airport and future-proofing it for decades to come.

It is also critical to ensuring our passengers fully benefit from our new, world-class facilities by providing innovative systems that make the journey through the airport enjoyable and effortless. We are confident that we will conclude this co-operation successfully.”

Ersin İnankul, CIO of İGA Airports Construction said: “In building a new facility, we have the opportunity to implement technology or the capacity to accommodate new technologies, thereby ensuring we are well prepared to accommodate changing requirements over time. Working with SITA, we have implemented passenger and operational systems that support those evolving demands, assuring the long-term future of Istanbul New Airport.”

Read the interview with Ersin İnankul, CIO of İGA Airports Construction in SITA’s Air Transport IT Review online

The construction of the new airport will be carried out in four phases. The first phase will be finalized in 2018 with the opening of three runways and a main terminal building with a capacity of 90 million passengers a year. Close to 100 airlines have committed to begin using the airport once it opens for operations.

Using the new mobile service, agents can trace and rebook bags faster and on the spot

Euro Air Transport IT Summit, Hamburg | October 17, 2017–Airport operator Fraport has significantly speeded up the repatriation of delayed or mishandled bags to passengers at Frankfurt Airport, with the introduction of SITA’s WorldTracer® Tablet.

WorldTracer® Tablet provides a fast, mobile way to trace and return mishandled bags at arrivals and during period of disruption. Agents can roam the baggage hall, capturing details of missing bags in front of the passenger, delivering a better passenger experience and avoiding queues at traditional baggage desks.  Passengers are provided with a printed receipt from mobile printers or sent electronically to SMS or email addresses, on the spot. Agents can also log and print new “rush” bag tags and quickly get mishandled bags onto flights to their intended destination during periods of disruption, eliminating potential delays.

The service is an extension of SITA’s WorldTracer®, a global reporting and matching service of found bags to passenger lost bag reports used by more than 460 airlines and ground handlers in more than 2,800 airports globally.

Anke Giesen, Executive Director Operations at Fraport, said: “Losing one’s bag while traveling is never a pleasant experience and one we at Fraport have worked hard to avoid. However, in those rare situations where bags are delayed or mishandled, it is important that we find and return the bag as quickly as possible. WorldTracer® Tablet allows our agents to respond faster and in a proactive manner. That is having a profound impact on customer satisfaction.”

Sergio Colella, SITA President for Europe, said: “Technology has played an instrumental role in halving the number of mishandled bags over the past 10 years. Yet there are still occasions where bags are delayed due to weather or other disruptions. This is where WorldTracer® Tablet can add tremendous value in making sure that passengers are quickly and effectively reunited with their bags.”

WorldTracer® Tablet’s intuitive interface runs on top of the WorldTracer® Management Module. The service uses standard iPad tablets, which are connected to handheld scanners and Bluetooth printers for faster passenger processing.

Kotoka International Airport’s Terminal 3 to cement airport’s position as a major regional hub

Johannesburg | October 16, 2017– SITA is providing its world-class passenger and baggage processing technology as well as its airport management solutions to Ghana’s new Terminal 3 at Kotoka International Airport in Accra, helping cement the airport’s position as a vital regional hub.

Ghana’s largest airport is expanding its capacity to meet significant growth in international passenger traffic, increasing the airport’s capacity to five-million passengers a year. The country’s aviation industry has witnessed significant growth over the past decade due to the discovery of petroleum and gas reserves, sustained domestic demand and the growth of the tourism sector.

SITA, the global air transport IT provider, has worked closely with both MAPA, the construction company building the new terminal, and Ghana Airports Company Limited (GACL), the airport operator, to ensure that the new terminal has the most up-to-date technology to support the country’s modern airport infrastructure.

SITA already provides technology for Terminals 1 and 2 at Kotoka International Airport and will ensure that its world-class technology is fully integrated with the existing terminals from day one. This will deliver smooth passenger and baggage processing, and efficient operations across the entire airport.

SITA is deploying its latest passenger processing technology including common use check-in desks and self-service check-in kiosks, allowing the airport to maximize its capacity by enabling airlines to cost-effectively share the same infrastructure. The airport will also make use of SITA’s state of the art baggage management technology that will assist airlines in tracking bags every step of the way, helping them meet IATA’s Resolution 753 requirements from day one.

On the operational side, SITA’s Airport Management Solution will simplify planning and operational control, and facilitate collaborative decision-making, data management and analysis in Terminal 3 and across the entire airport. It will also support revenue management with its billing and reporting functionality.

Levent Uzunokur, General Manager of MNG Technical, MAPA’s parent company, said: “SITA was the obvious choice both because of its wide experience of airport technology across the world and the team’s specific knowledge of Kotoka International Airport. SITA’s ability to seamlessly integrate the new terminal into the existing airport operations is particularly important and will have a very positive impact on the success of the whole project.”

Dr Gershon Adzadi, Head of ICT at Ghana Airports Company Limited, said: “SITA has long provided its technology and know-how at Kotoka International Airport. Their understanding of our business and their leading technology solutions at airports make them an ideal partner to support us in the next chapter of our airport’s growth.”

SITA is initially contracted to MAPA during the deployment and implementation phase before handing over to GACL who will then take over the day-to-day running of the terminal.

Hani El-Assaad, SITA President, Middle East, India & Africa, said: “We are working with MAPA to transform the new facility into a working airport terminal that can process 1,250 passengers an hour. Kotoka International Airport’s new terminal will have the world-class technology it needs to support the airport’s role as a leading hub in the region.”

Kotoka International Airport supports both international and national routes for passenger and cargo aircraft. When Terminal 3 opens at the end of 2017, it will have six contact stands and two remote stands for long-range aircraft, including Airbus A380s, A330s and Boeing 777s and 787s.

Committed to innovation and change of the travel paradigm

Oranjestad | August 14, 2017– James Fazio, the CEO of Aruba Airport Authority, and Miguel Leitmann, the CEO of Vision-Box, announced a new partnership between both organizations. Aruba Airport Authority and Vision-Box have decided to sign an exclusive partnership for the further evolution of the Aruba Happy Flow. The goal of the partnership is to:

• Sustain the leading position of the Aruba Happy Flow in the global aviation industry
• Ensure the usage of leading edge Vision-Box technology at Aruba Airport enabling unique value propositions for the airport and high-profile recognition and showcasing for Vision-Box
• Creating a knowledge and experience center on Seamless travel

“The Aruba Happy Flow Proof of Concept has exceeded our expectations during these 2 years, paving the way for a new direction for the airport,” said James Fazio, CEO of the Aruba Airport Authority. “On the other hand, with this new partnership with Vision-Box, we are now very excited to get the opportunity to establish a pioneering Centre of Excellence, where we aim to understand tendencies, develop new products and technologies in a real-life environment and support local economy. This combined effort will surely mark another milestone in the development of the future airport. “

The partnership will profile Aruba Airport as an airport that drives change with passenger centric focus, creating value for their stakeholders and an excellent passenger experience. Furthermore, the partnership should provide skills development for Aruban and international students through the Vision-Box Centre of Excellence, while building a strong foundation for sustainable airport solutions.

Miguel Leitmann, Vision-Box™ CEO highlights that “This is indeed a great partnership. Aruba airport has already embraced the new era of the digital airport concept and it will soon benefit further from our game-changing technology for the Gateway 2030 project. We are convinced that this partnership will be the ground base for the next generation of Happy Flow, reaffirming Aruba Airport as an innovation center for passenger facilitation and projecting Aruba with a highly recognizable worldwide airport”.

The Strategic Partnership is built on four pillars:

• Innovation
Both partners are committed to invest in evolving the Aruba Happy Flow platform. New functional solutions will be (co-)created and assessed at Aruba Airport.

• Gateway 2030, first airport designed for Happy Flow
Aruba Airport and Vision-Box share the vision that the design of the Gateway 2030 project, should fully harvest the benefits of the Aruba Happy Flow platform as a terminal-wide solution.

• Centre of Excellence
The Centre of Excellence (CoE) at Aruba Airport is designed to combine the strength of Aruba Airport as a facilitator for innovation with the strength of Vision-Box as a technology innovator.

• Showcase
Aruba Airport and Vision-Box will realize a high quality and continuous showcase for the Happy Flow solution.

Aruba Happy Flow is the result of a cooperative consortium composed of the governments of Aruba and the Netherlands, Schiphol Group, KLM, Aruba Airport Authority and Vision-Box.

SITA’s new common-use equipment speeds up passenger processing
Victoria | July 12, 2017– Air Seychelles, the national airline of the Republic of Seychelles, will be introducing SITA’s state-of-the-art common-use passenger processing systems (CUPPS) at Seychelles International Airport from today. This investment provides greater flexibility for international airlines operating from the airport by allowing them to share common-use terminal equipment for check-in and boarding.

The airline – which provides ground-handling services to airlines operating from Seychelles International Airport – is currently upgrading its technology to ensure a smooth travel experience every step of the way. The upgrade is being performed in partnership with the Seychelles Civil Aviation Authority and SITA, a global technology provider to the air transport industry.

The new systems will optimize the use of terminal facilities, speed up the flow of passengers and improve service levels for all international travelers flying from Seychelles International Airport.

Roy Kinnear, Chief Executive Officer of Air Seychelles, said: “The new common-use terminal equipment will enable Air Seychelles to connect to various Departure Control Systems used by other airlines operating to Seychelles, providing more flexibility to our ground handling operations.

“Even more importantly, it will enable us to streamline the check-in and boarding process for all the international travelers that are handled at Seychelles International Airport, making sure they have a smooth experience. This development from SITA follows the long list of innovative technological solutions which we have implemented to ensure an improved guest experience.”

Gilbert Faure, Chief Executive Officer of the Seychelles Civil Aviation Authority, said: “Introducing cutting-edge CUPPS infrastructure at Seychelles International Airport puts us on par with some of the most modern airports in the world. Having a standardized system for handling passengers will improve the airport experience for all international travelers, irrespective of the airline they are flying with, which is a fantastic achievement. We have developed a strong relationship with both Air Seychelles and SITA and are pleased to have worked together to install this new technology.”

Maneesh Jaikrishna, Vice President Indian Subcontinent, Eastern & Southern Africa said: “Our common-use systems bring new efficiencies to Seychelles International Airport for both Air Seychelles and other operators. This in turn will have a dramatic impact on passengers who will benefit from a smooth and seamless travel experience.”

Lisbon | June 1, 2017– The Indonesian Direktorat Jenderal Imigrasi PT Jaya Teknik Indonesia and its partner, Vision-Box, the worldwide leader in Passenger Experience and Automated Border Control solutions, inaugurated an advanced biometric Automated Border Control infrastructure system at Soerkarno-Hatta International Airport’s (CGK) brand-new terminal 3.

The Vision-Box state-of-the-art biometric border control solution consists of 32 vb i- matchTM Automated Border Control eGates for eligible Indonesian nationals self- service border clearance and 10 vb e-passTM portable biometric suitcases for enhanced mobility in passenger clearance. Additionally, it includes 32 individual fingerprint and passport scanners to expedite the processing of foreign travelers at manual counters. The integrated Automated Border Control solution provides higher accuracy in passenger identity verification at the border, while increasing airport security and passenger processing capacity.

The ABC solution is considered a centerpiece of the Indonesian government’s plan to develop new economic opportunities. It is designed to ease the strain on the country’s transportation, tourism, and aviation industries, while increasing its commercial appeal.

Completion of the 3rd terminal, as well as renovations to Terminals 1 and 2, allows CGK to increase its passenger traffic significantly. By the end of 2017, the airport is slated to reach a targeted 61 million annual passengers. This is a remarkable 84% increase from its current 33 million annual passenger capacity. Already serving passengers since August 2016, Terminal 3 will reach its full capacity of 25 million yearly passengers once completed in 2017.

The ABC solution provides CGK and the Direktorat Jenderal Imigrasi a modern technology cornerstone for its new terminal to quickly and accurately process arriving and departing passengers while enhancing airport security. Together, these cutting- edge authentication and verification systems represent the first major deployment of Automated Border Control eGates in the country. It is also the first-of-its-kind mobile border control system for immigration officers to efficiently process passengers, taking advantage of a quick and secure user-centric system.