Committed to innovation and change of the travel paradigm

Oranjestad | August 14, 2017– James Fazio, the CEO of Aruba Airport Authority, and Miguel Leitmann, the CEO of Vision-Box, announced a new partnership between both organizations. Aruba Airport Authority and Vision-Box have decided to sign an exclusive partnership for the further evolution of the Aruba Happy Flow. The goal of the partnership is to:

• Sustain the leading position of the Aruba Happy Flow in the global aviation industry
• Ensure the usage of leading edge Vision-Box technology at Aruba Airport enabling unique value propositions for the airport and high-profile recognition and showcasing for Vision-Box
• Creating a knowledge and experience center on Seamless travel

“The Aruba Happy Flow Proof of Concept has exceeded our expectations during these 2 years, paving the way for a new direction for the airport,” said James Fazio, CEO of the Aruba Airport Authority. “On the other hand, with this new partnership with Vision-Box, we are now very excited to get the opportunity to establish a pioneering Centre of Excellence, where we aim to understand tendencies, develop new products and technologies in a real-life environment and support local economy. This combined effort will surely mark another milestone in the development of the future airport. “

The partnership will profile Aruba Airport as an airport that drives change with passenger centric focus, creating value for their stakeholders and an excellent passenger experience. Furthermore, the partnership should provide skills development for Aruban and international students through the Vision-Box Centre of Excellence, while building a strong foundation for sustainable airport solutions.

Miguel Leitmann, Vision-Box™ CEO highlights that “This is indeed a great partnership. Aruba airport has already embraced the new era of the digital airport concept and it will soon benefit further from our game-changing technology for the Gateway 2030 project. We are convinced that this partnership will be the ground base for the next generation of Happy Flow, reaffirming Aruba Airport as an innovation center for passenger facilitation and projecting Aruba with a highly recognizable worldwide airport”.

The Strategic Partnership is built on four pillars:

• Innovation
Both partners are committed to invest in evolving the Aruba Happy Flow platform. New functional solutions will be (co-)created and assessed at Aruba Airport.

• Gateway 2030, first airport designed for Happy Flow
Aruba Airport and Vision-Box share the vision that the design of the Gateway 2030 project, should fully harvest the benefits of the Aruba Happy Flow platform as a terminal-wide solution.

• Centre of Excellence
The Centre of Excellence (CoE) at Aruba Airport is designed to combine the strength of Aruba Airport as a facilitator for innovation with the strength of Vision-Box as a technology innovator.

• Showcase
Aruba Airport and Vision-Box will realize a high quality and continuous showcase for the Happy Flow solution.

Aruba Happy Flow is the result of a cooperative consortium composed of the governments of Aruba and the Netherlands, Schiphol Group, KLM, Aruba Airport Authority and Vision-Box.

SITA’s new common-use equipment speeds up passenger processing
Victoria | July 12, 2017– Air Seychelles, the national airline of the Republic of Seychelles, will be introducing SITA’s state-of-the-art common-use passenger processing systems (CUPPS) at Seychelles International Airport from today. This investment provides greater flexibility for international airlines operating from the airport by allowing them to share common-use terminal equipment for check-in and boarding.

The airline – which provides ground-handling services to airlines operating from Seychelles International Airport – is currently upgrading its technology to ensure a smooth travel experience every step of the way. The upgrade is being performed in partnership with the Seychelles Civil Aviation Authority and SITA, a global technology provider to the air transport industry.

The new systems will optimize the use of terminal facilities, speed up the flow of passengers and improve service levels for all international travelers flying from Seychelles International Airport.

Roy Kinnear, Chief Executive Officer of Air Seychelles, said: “The new common-use terminal equipment will enable Air Seychelles to connect to various Departure Control Systems used by other airlines operating to Seychelles, providing more flexibility to our ground handling operations.

“Even more importantly, it will enable us to streamline the check-in and boarding process for all the international travelers that are handled at Seychelles International Airport, making sure they have a smooth experience. This development from SITA follows the long list of innovative technological solutions which we have implemented to ensure an improved guest experience.”

Gilbert Faure, Chief Executive Officer of the Seychelles Civil Aviation Authority, said: “Introducing cutting-edge CUPPS infrastructure at Seychelles International Airport puts us on par with some of the most modern airports in the world. Having a standardized system for handling passengers will improve the airport experience for all international travelers, irrespective of the airline they are flying with, which is a fantastic achievement. We have developed a strong relationship with both Air Seychelles and SITA and are pleased to have worked together to install this new technology.”

Maneesh Jaikrishna, Vice President Indian Subcontinent, Eastern & Southern Africa said: “Our common-use systems bring new efficiencies to Seychelles International Airport for both Air Seychelles and other operators. This in turn will have a dramatic impact on passengers who will benefit from a smooth and seamless travel experience.”

Lisbon | June 1, 2017– The Indonesian Direktorat Jenderal Imigrasi PT Jaya Teknik Indonesia and its partner, Vision-Box, the worldwide leader in Passenger Experience and Automated Border Control solutions, inaugurated an advanced biometric Automated Border Control infrastructure system at Soerkarno-Hatta International Airport’s (CGK) brand-new terminal 3.

The Vision-Box state-of-the-art biometric border control solution consists of 32 vb i- matchTM Automated Border Control eGates for eligible Indonesian nationals self- service border clearance and 10 vb e-passTM portable biometric suitcases for enhanced mobility in passenger clearance. Additionally, it includes 32 individual fingerprint and passport scanners to expedite the processing of foreign travelers at manual counters. The integrated Automated Border Control solution provides higher accuracy in passenger identity verification at the border, while increasing airport security and passenger processing capacity.

The ABC solution is considered a centerpiece of the Indonesian government’s plan to develop new economic opportunities. It is designed to ease the strain on the country’s transportation, tourism, and aviation industries, while increasing its commercial appeal.

Completion of the 3rd terminal, as well as renovations to Terminals 1 and 2, allows CGK to increase its passenger traffic significantly. By the end of 2017, the airport is slated to reach a targeted 61 million annual passengers. This is a remarkable 84% increase from its current 33 million annual passenger capacity. Already serving passengers since August 2016, Terminal 3 will reach its full capacity of 25 million yearly passengers once completed in 2017.

The ABC solution provides CGK and the Direktorat Jenderal Imigrasi a modern technology cornerstone for its new terminal to quickly and accurately process arriving and departing passengers while enhancing airport security. Together, these cutting- edge authentication and verification systems represent the first major deployment of Automated Border Control eGates in the country. It is also the first-of-its-kind mobile border control system for immigration officers to efficiently process passengers, taking advantage of a quick and secure user-centric system.

First payment solution to support secure payments on common-use platforms now available

Brussels, 2017 Air Transport IT Summit | May 24, 2017– SITA has launched the first payment solution which addresses the need for airlines to be able to accept payments securely at airports when using a shared IT infrastructure. SITA AirportConnect Common Use Payment Service enables payment transactions by multiple airlines on a single payment terminal. Importantly, this is possible with any, and all, of the departure control systems the airlines choose to use.

Airlines use common-use or shared IT infrastructure at airports around the world and this ground-breaking solution has been developed by SITA to support airlines that wish to accept payments at common-use check-in desks, kiosks and bagdrop areas for baggage fees, upgrades and other ancillary charges. SITA’s new solution uniquely combines point-to-point encryption (P2PE) technology, with Europay, Mastercard, Visa (EMV) and Payment Card Industry (PCI) compliant chip card payment terminals, applications and processes, to allow multiple merchants to use the same terminal while meeting PCI security standards.

SITA has implemented this service with a major European airline at a common-use airport where rigorous testing proved the effectiveness of the encryption technology for chip, magnetic stripe and contactless card payment transactions.

SITA’s common-use payment service meets the unique operational challenges of airlines. It allows airlines to share the same point of sale (PoS) and PIN entry devices (PEDs) at the airport, while continuing to use their preferred payment service providers and banks. This maximizes the benefits of the airline’s existing commercial relationships. Importantly, the service is also designed to minimize fraud risks by implementing encryption with EMV card readers and provides support for a secure payment solution aligned with credit card brand approvals.

Barbara Dalibard, CEO, SITA, said: “This new service, integrated with our SITA AirportConnect platform, allows airlines, airports and other air transport industry stakeholders to accept credit card payments in a common-use environment in line with Payment Card Industry standards. Our service features point-to-point encryption to provide a powerful, flexible solution for all stakeholders to ensure the protection of customer data.”

P2PE in SITA AirportConnect Common Use Payment Service delivers significant benefits including making account data unreadable by unauthorized parties. It “de-values” account data because it cannot be abused – even if stolen. In addition, P2PE can simplify compliance with PCI DSS (Data Security Standard) requirements for airlines and airports by reducing the number of addressable requirements during a PCI security assessment.

SITA AirportConnect Common Use Payment Service further enhances the community values that are central to common-use across the industry. It is the culmination of work with the International Air Transport Association (IATA) Common Use Working Group in collaboration with various payment industry leaders, including Verifone, Thales and Smart Technology Solutions.

Peter Galvin, Vice President Strategy at Thales e-Security said: “Thales’s extensive expertise and leadership in the payment security market, enriched by our long-standing partnerships with leading payments processing vendors, allows us to help innovators such as SITA deliver the high levels of performance and security required for payment processing.”

The payment terminals available as part of SITA’s service are capable of supporting PCI compliance requirements for an airline’s passenger credit card data handled through SITA’s CUTE/CUPPS/CUSS system. PCI compliance certification, however, still requires an end-to-end security review by each airline of its own full payment process.

Initially available for SITA AirportConnect workstations, the service will be rolled out to support SITA’s common-use kiosks and bagdrop stations over the coming months.

Airbus and Boeing are going head-to-head for the lead into the MoM market and the airlines are looking for a midsize plane that costs less and will seat somewhere between 225 and 270 passengers, and fly nearly 5000 miles, in roughly 9 hours. Imagine a chart where the vertical axis represents the number of passengers/payload while the horizontal axis represents nautical miles/range.

Before getting into the plane action, lets review the Middle of the Market we keep referring to (MoM) – and here is the view from the folks at Boeing. Picture the middle market as a big oval that covers passenger capacity/load of 175 to 375 passengers and a range of approximately 3,000 to 6,000 nautical miles. However, this market is so large that it also includes jetliners at both the smaller end and larger end of the scale. The oval pictured in the link above represents the “new midsize airplane sweet spot”, which is more like 200 to 275 travelers in a two class configuration, with a reduced range of 3,500 to 5,500 nautical miles. Interestingly, the only current plane that is in this newly identified midsize market circle is the twin-aisle B767-200, which hits the oval target just about dead center!

Boeing is developing a business case and solution for the MoM  demand and their answer is a new development that some call the B797X. The real issue is twin aisle versus single.

Now, lets look at where the single aisle B737 MAX series planes are with respect to the midsize sweet spot – where, no doubt, the action will be for the next few years. Remember, we are focusing only on Boeing in this issue, but we will talk a bit about Airbus in a later Hot Topic.  Here is where the Boeing “bottom” of the MoM plane products are today:

Boeing B737 MAX 7
1 Class Seating Config. – 150 Pax.
2 Class Seating Config. – 138 Pax.
Max. Seating Config. – 172 Pax.
Range – 3,800 NM
Wingspan – 35.9 M / 117 ft. 10in.
Length – 35.6 M / 116 ft. 8 in.
Height – 12.3 M / 40 ft. 4in.
Weight – 177,000 lbs.
Price – $92.2 Million

Boeing B737 MAX 8
1 Class Seating Config. – 174 Pax.
2 Class Seating Config. – 162 Pax.
Max. Seating Config. – 200 Pax.
Range – 3,620
Wingspan – 39.5 M / 117 ft. 10 in.
Length – 39.5 M / 129.8 ft.
Height – 12.3 M / 40 ft. 4in.
Weight – 181,200 lbs.
Price – $112.4 Million

Boeing B737 MAX 9
1 Class Seating Config. – 204 Pax.
2 Class Seating Config. – 178 Pax.
Max. Seating Config. – 220 Pax.
Range – 3,595 NM
Wingspan – 39.5 M / 117 ft. 10 in.
Length – 42.2 M / 138.4 ft.
Height – 12.3 M / 40 ft. 4in.
Weight – 194,700 lbs
Price – $119.2 Million

As we noted earlier, the “new midsize market” is a smaller circle on the pax/range chart and the existing single aisle aircraft are right on the edge. Some experts are noting that the “new” midsize market concept could be difficult for Boeing because of existing B737 landing gear length limit problems coupled with the desired take-off rotation increase due to a longer single-aisle body – not to mention the new wing length needed for more load lift and potential composite additions to reduce load weight.

While looking at an estimated 2025 entry, Boeing has some time to make the decision, but they will have to consider other aspects such as aircraft model growth, fuel burn, and competition. Furthermore, we understand that over 60% of the operators want a twin-aisle wide body versus a single-aisle narrow body, with seating expectations covering 150 to 249 pax – but the jury is still out on models and respective seat numbers.

If you remember the B757 (single-aisle) and the B767 (twin-aisle) were designed to cover a larger flight range and passenger payload solutions at each end of the payload vs. range spectrum. We now have the requirement that Boeing focus on the center and build one plane (with derivatives) to solve the “market gap” problem and that will probably include more passenger comfort and expanded IFEC capability. IFExpress is betting on a twin! Further, the Boeing 797X will likely cover the 220-260 seat capacity with a designed range of some 4,500-5,000 nautical miles. But the big deal for Boeing would be the possible $150B in potential revenue!


Rockwell
Rockwell Collins will now bring high speed, secure worldwide KA-band connectivity to government aviation customers by expanding its Value Added Reseller (VAR) arrangement for Inmarsat’s Global Xpress (GX) service. Rockwell Collins has already been providing GX and JX services to commercial and business aviation customers through previous VAR agreements.


SITA
Meet Kate! SITA Lab, which explores the future of technology in air travel, has unveiled KATE, an intelligent check-in kiosk that will autonomously move to busy or congested areas in the airport as needed, promising to relegate check-in queues to the past.

Using various data sources – including flight and passenger flow information – KATE can identify where additional check-in kiosks are required to reduce passenger queue times at check-in. KATE uses existing SITA data systems such as Day of Operations Business Intelligence and FlightInfo API.
Multiple robotic kiosks can be automatically or manually deployed simultaneously and in formation to assist passengers, providing airports and airlines greater flexibility in managing peaks in passenger flow. The kiosks can also communicate through a Cloud service to ensure that the right number of kiosks are at the right position when needed, making them highly responsive to changes in the airport. A design patent application for the kiosks is currently underway.

Renaud Irminger, Director of SITA Lab, said: “The peak and troughs in the flow of passengers presents a challenge to many airlines and airports and we have been approached by many customers requesting a solution. They want kiosks which can be easily deployed when and where they are needed. Building on SITA’s successful AirportConnect Open platform, and our previous work with robotics, KATE leverages new technologies to provide operators much more flexibility and efficiency in the way they will use their kiosks in future.”

SITA’s cutting-edge robotic kiosk makes use of geo-location technology to find its way through the airport. KATE will use Wi-Fi to connect to vital airline and airport systems, dispensing with the need for cabling or other fixed attachments. This allows the kiosk to move around freely across the airport terminal, using obstacle avoidance technology to avoid bumping into people or things.

KATE and her fellow robotic kiosks will automatically return to their docking stations when they are low on power or need to be resupplied with boarding passes or bag tags.

One of the key benefits of SITA’s autonomous kiosk is that it can be deployed anywhere inside the airport as well as other offsite locations such as train stations. This is particularly relevant during periods of disruption – such as weather delays or flight cancellations – where additional kiosks can be moved from landside to airside to check-in large numbers of rebooked passengers. KATE provides passengers access to her easy-to-use interface to check-in and print bag tags.

KATE follows in the footsteps of LEO, SITA’s fully autonomous, self-propelling baggage robot launched at the 2016 Air Transport IT Summit in Barcelona, Spain last year. For a better view, check out this video – https://youtu.be/oQ69r-2VX-I


AIRBORNE WIRELESS NETWORK, CA was granted experimental operating from FCC to launch ground/flight testing (using two Boeing aircraft) of its demonstration system as part of development of Infinitus Super Highway air-to-air communication system. Further they have been granted a certificate by the FCC that will allow it to conduct ground and flight tests of their demonstration system of the Infinitus Super Highway, a high-speed broadband network that will link commercial aircraft in flight.


BOEING
Boeing All-Electric Satellite for SES Will Help Improve In-Flight Connectivity and Enable Other Traffic-Intensive Data Applications. Built for SES of Luxembourg, the 702 satellite is Boeing’s fifth with all-electric propulsion; design includes metallic 3-D printed parts.

The satellite will bolster connectivity for Wi-Fi and entertainment services on flights over North America, Mexico and Central America. It will also serve the government, enterprise and maritime sectors. This 702-model satellite also demonstrates that using 3-D printed parts can improve affordability and production. More than 50 such metallic parts are on the vehicle in the primary structure.

This is the fifth Boeing satellite to be deployed with a highly efficient all-electric propulsion system.

SES-15 has a hybrid payload, including additional Ku-band wide beams and Ku-band High Throughput Satellite (HTS) capability, with connectivity to gateways in Ka-band.
The U.S. Federal Aviation Administration’s (FAA’s) safety efforts will also benefit from the satellite as SES-15 carries a Wide-Area Augmentation System (WAAS) hosted payload for the FAA.

SES has ordered 12 Boeing satellites since 1990, including SES-15. SES-15 is the operator’s first 702 all-electric satellite in its fleet.


Gogo
Global broadband connectivity provider Gogo Business Aviation is announcing that German aircraft manager and charter operator K5-Aviation is its first 2Ku business aviation customer in Europe.

2Ku is a unique, dual-antenna system developed by Gogo to bring global streaming-capable internet connectivity to large aircraft. The technology benefits from global coverage and the redundancy of more than 180 satellites in the Ku-band.

Also today, Gogo is unveiling a new suite of smart cabin systems – SCS Elite and SCS Media. Both are highly integrated cabin in-flight entertainment and voice solutions that can be personalized to fit the specific needs of passengers on a given flight.

SCS systems, according to Gogo, “can be installed on virtually any plane, big or small, flying anywhere around the globe, and we created it to be a simple, powerful way to integrate all the necessary technology on board for an enjoyable passenger experience.”

Also, If you are interested in who the travelers of tomorrow are, why their inflight preferences matter, why being mobile is so important to future travelers, expectations around future connectivity, and what role personal devices play in flight – check this download out from Gogo: Global Traveler | Gogo . We should also note that Gogo has been chosen by Airbus as a lead supplier for its High Bandwidth Connectivity (HBC) program. Being part of Airbus’ HBC program means airlines can place future aircraft orders with Airbus and have Gogo’s 2Ku technology installed at the factory on all major fleet types. Those aircraft are then delivered with the technology already installed and ready for service on day one. We wonder what Boeing is gonna do?

San Jose | May 3, 2017– Juan Santamaria International Airport (IATA: SJO), Costa Rica’s busiest airport, has selected SITA, the global IT provider to the air transport industry, to implement its ground-breaking control center technology solution. SITA ControlBridge will provide AERIS Holdings, the airport operator, with a centralized and integrated view of everything happening at the airport, from security to boarding gates, and from ground handling to facilities management. Importantly, it enables airport collaborative decision making (A-CDM) with all stakeholders.

SJO is one of the top airports in Central and Latin America and AERIS has an intensive investment program to deliver innovation and technology to strengthen its position. SITA ControlBridge plays an integral role in providing the technologythat enables the airport to coordinate, monitor and control all airport operations centrally and break down silos among the various departments and stakeholders operating at the airport.

Rafael Mencia, CEO of AERIS, said: “ControlBridge enables us to integrate and optimize operations across the entire airport into a single command center. It incorporates data from every stakeholder operating at the airport, providing a complete view of everything, all the time. This will give us much more flexibility in managing day-to-day airport operations, optimized resource management, quicker decision making and enhanced emergency response capabilities. Ultimately, it means we’ll be able to provide a better passenger experience.”

Mencia continued: “SITA was the obvious choice for this project because of its global expertize not only in the technology but also the operations and processes at an airport. As we implement ControlBridge, SITA’s broad and practical experience will be invaluable.”

As part of the project, SITA will also update the airport’s CCTV infrastructure and integrate it into the control center, along with radio communications. SITA’s dedicated delivery team will procure, install, configure, and test the ControlBridge components before it goes live in October.

Elbson Quadros, SITA Vice President for Latin America, said: “This implementation of SITA ControlBridge will provide SJO an integrated command and control capability across what are traditionally standalone functions. This includes airport operations, physical security, engineering and facilities management, baggage handling, emergency response, the airport IT service desk and more. It is a significant move by AERIS to provide Costa Rica with a modern airport that helps improve the country’s competitiveness.”

SITA’s ControlBridge solution provides fit-for-purpose airport control center technology that facilitates enhanced functionality for airports of any size and with nearly any budget. To keep both implementation and maintenance costs to a minimum SITA uses common off-the-shelf hardware where possible. Combined with SITA’s unique in-depth knowledge of integrating data from diverse sources, SITA ControlBridge is the most comprehensive and cost-effective airport integrated control center technology solution available today.

Bologna, Italy | April 20, 2017– Bologna Guglielmo Marconi Airport is offering passengers new self-service convenience when checking in their baggage with the introduction of SITA’s Scan&Fly bag drop units. Passengers can now check in their own bags in less than a minute, resulting in fewer queues and a better passenger experience overall.

Bologna is the first Italian airport to install SITA’s Scan&Fly units. The new bag drop units will initially be used by low-cost carrier Ryanair before being extended to other airlines. Bologna Airport is a fast-growing hub for Ryanair with more than 20 destinations and 170 flights a week.

SITA is a global provider of award-winning bag drop solutions. Airlines and airports globally have welcomed the high-quality interface of Scan&Fly, the ease of its retro-fit and the ability to fully integrate with the SITA AirportConnect common-use platform.

Nazareno Ventola, CEO & MD of Aeroporto di Bologna, said: “Our passengers value the convenience of self-service technology from a customer experience point of view. From the airport’s perspective, Scan&Fly helps improve the passenger flow through the airport terminal, facilitating our rapid growth. The self-bag drop units are the latest in a series of options we have been developing recently, aimed at providing a smooth, effortless travel experience to all our passengers, with a direct benefit for our airlines’ operations.”

In 2016 Bologna Airport was the fastest-growing airport among Italy’s 15 busiest airports, with almost 7.7 million passengers. Over the last eight years, the airport has grown its passenger volumes twice as fast on average than Italy’s overall passenger growth.

Dave Bakker, SITA President, Europe, said: “An increasing number of airlines and airports globally are recognizing the benefits that self-bag drop can bring to passengers as well as their own operations. The ability to quickly and securely check-in your bag is just one of the ways we can help airports streamline the passenger process using self-service, from the moment they check-in to when they arrive at the destination.”

SITA has for more than a decade supported Bologna Airport with new technology. Earlier this year SITA introduced SITA’s iBorders® BorderAutomation ABCGates, providing passengers with a smooth, self-service experience through immigration.

Airport Management solution allows for more accurate planning, reducing potential delays
Nice, France | April 5, 2017– Nice Côte d’Azur Airport has taken another significant step towards streamlining aircraft movements across the airfield with the implementation of SITA’s Airport Management solution, providing a more predictable flow of aircraft departures and minimizing delays.

By combining its market leading Pre-Departure Sequencing (PDS) module with SITA’s AirportPulse – an intuitive, intelligence portal powered by an instant-messaging platform – the airport can better manage traffic flow by allowing the various stakeholders to quickly share information and make clear decisions. This provides a common view of the airfield to all relevant stakeholders – the airport, airlines, ground handlers and air traffic control – making for more accurate planning and more efficient use of resources.

The PDS departure management tool delivers planned traffic flows, reduced taxi times leading to fewer queues in front of the runways and less congestion on the apron or taxiways. It also allows the airport to improve the use of stands and gates with fewer last-minute changes. Passengers will also benefit from a reduction in delays and fewer missed connections.

The implementation of SITA’s technology takes the airport closer to joining 20 of Europe’s busiest airports in achieving Airport Collaborative Decision-Making (A-CDM) certification from EUROCONTROL, aimed at improving the overall efficiency of airport operations and the predictability of events. Increased predictability has been proven to be of significant benefit to all major airports, airlines and network operations.

Isabelle Baumelle, Head of Runway Operations and Resources at Nice Côte d’Azur Airport, said: “During peak periods or busy events such as the Monaco Grand Prix and Cannes Film Festival it is vital that the runways and airside facilities are used as efficiently as possible, maximizing our capacity and avoiding potential delays. To achieve this, we needed a modern and efficient tool and is the main reason why we have chosen SITA’s Airport Management solution.”

Jean-Pierre Torres, Head of IT at Nice Côte d’Azur Airport, said: “After being the first airport in Europe to obtain the Advanced ATC Tower certification in B2B from EUROCONTROL, SITA’s technology will be another key step to help us better collaborate, make quick decisions and streamline the flow of aircraft, benefiting both our airlines and their passengers.”

Dave Bakker, SITA President, Europe, said: “Nice Côte d’Azur Airport continues to grow, with overall passenger numbers increasing to close to 12.5 million in 2016. Managing the flow of departing aircraft is crucial to maximizing the airport’s available capacity without impacting the overall passenger experience. It is pleasing that our technology can help benefit all stakeholders at the airport.”

Larnaka International Airport, Republic of Cyprus | March 22, 2017– As part of an ongoing effort to upgrade its services, Hermes Airports announces the expansion of the auto-electronic gates system at Larnaka International Airport.

Overall, seven electronic gates are now in operation, all of them located in the departures area (check-in) serving departing passengers. It should be noted that the automatic-electronic entry gates system allows the traveling public, carrying a printed copy of the airline’s boarding pass, to proceed directly to the security check and then to the retail area and departure gates of the terminal.

The process of using this system is very simple and only requires the scanning of the boarding pass of each passenger. The system of automatic-electronic gates, can serve up to 1,800 passengers per hour, a fact which is expected to contribute significantly to the reduction of the total queuing time of the traveling public and the number of passengers that until recently had to be served at the Check-in points exclusively.

            

Group to address today’s airport security threats and define roadmap for a safe and efficient end-to-end passenger experience
Atlanta, Georgia | March 16, 2017– SITA, the global provider of border security and IT solutions to governments, airlines and airports, today announced the formation of the Secure Journeys Working Group to address today’s airport security threats in the USA and to work towards creating a secure and efficient passenger experience throughout the airport.

The launch of the Secure Journeys initiative is in response to the current security climate and recent attacks on non-secure areas of the airport, including the Brussels airport bombing and Fort Lauderdale airport shooting. Members of the working group cite these incidents as examples that demonstrate the need to rethink the approach to getting passengers through the airport quickly and safely.

Brian Cobb, Vice President of Customer Services, Cincinnati/Northern Kentucky International Airport (CVG), said: “Because CVG is a mid-market airport, we have the unique ability to quickly test the effectiveness of emerging technology on security and efficiency. As a member of Secure Journeys, we can use our knowledge to help shape recommendations to the TSA and CBP based on real-world experience rather than untested concepts. We look forward to collaborating as a community to ensure the safety and convenience of the traveling public.”

Secure Journeys is an evolution and expansion of SITA’s Border Automation User Group which was formed in 2015 to facilitate implementation of the U.S. Customs and Border Protection’s (CBP) Automated Passport Control program.

The newly extended group will address growing challenges, including:

  • Moving passengers and baggage more rapidly through non-secure areas of the airport, such as check-in and baggage claim areas;
  • Reducing and effectively managing security wait times to reduce lines of people in non-secure areas;
  • Incorporating biometrics for passenger screening authentication;
  • Addressing ways in which identity management solutions can be used along with data analytics to reduce the growing concerns around the insider threat.

The value of Secure Journeys is its ability to bring together experts and representatives from across the air transport spectrum to provide input and recommendations based on their unique perspective and experience. Given the Administration’s focus on transportation security and commitment to large-scale investment for the nation’s infrastructure, the solutions and recommendations identified by Secure Journeys are vital to informing key decision makers.

David Menzel, Sales Director-Government Markets, SITA, Founding Member, Secure Journeys, said: “As the U.S. government looks for answers to a new set of threats passengers face, Secure Journeys will identify solutions to common ‘soft target’ challenges, passenger screening and insider threats and develop a set of recommended standards for U.S. airports to adopt. We look forward to continuing work with the Department of Homeland Security and our airline and airport partners to make America’s airports safer and improve the overall passenger experience from reservation to destination.”

  • Seamless Gateway: What it is and why everyone will want it!
  • Providing an on-the-move, contactless, and streamlined passenger journey, Seamless Gateway eliminates stops at airport control points and represents the next evolutionary step both in the way passengers interact with the airport and in stakeholder collaboration.

Lisbon, Portugal | March 16, 2017– Advancing the concept of the non-stop and contactless airport passenger journey, Vision-Box, the worldwide leader in passenger experience and border control solutions, in collaboration with Amsterdam Airport Schiphol, is presenting its newest industry game-changer, the Seamless Gateway, during Passenger Terminal Expo taking place this week in Amsterdam.

Already causing a ripple of excitement throughout the airline industry, the Seamless Gateway technology is the first-ever, contactless, face biometrics passenger identification gateway. Offering the highest security levels at key moments of the passenger journey, it is certain to change the way airports envisage their relationship with passengers by revamping the interaction between travelers, airport, airlines and border authorities in important ways:

  • Provides travelers with a walkthrough identification experience, eliminating stops and direct interaction with officers. Identification is conducted in a few seconds, without compromising the biometric capture quality or matching accuracy of the single token.
  • Features a full, contactless journey obtaining a facial image on the fly, while the passenger walks naturally, but without eliminating the travel document from the equation.
  • Enables a streamlined, one-solution approach to all touchpoints, with the Seamless Gateway technology available to all travelers, adapting itself to each passenger’s unique behavior and features, and automatically activating alternative identification methods if needed.
  • A seamless journey providing a smooth and continuously integrated passenger-centric flow, combining data from different systems to deliver the highest level of security and a modern travel experience to travelers. The powerful Common Use IoT platform, Orchestra, promotes stakeholder collaboration and activates actionable intelligence towards excellence in Airport Management.

How does Seamless Gateway work?
During each clearance process, a facial image of each approaching passenger is captured on-the-move, and matched against a traveler data envelope which includes the biometric and biographic details of the expected arriving passenger.

As a safe and proven technology for Automated Border Control, the system employs the highest security standards and operates according to international regulations and best practices, under a rigorous Privacy-by-Design architecture.

CEO of Vision-Box Miguel Leitmann highlights that “We are thrilled to be at Passenger Terminal Expo along with Schiphol Airport, our long-time and valued partners in seamless passenger modernization. This year, we are proud to unveil Seamless Gateway, a brand new concept that literally allows a passenger to go through checkpoints without stopping and heralds a revolution in the dynamic between passenger, airport, airlines and border authorities. This innovation truly is a stimulating new chapter for the passenger services model and stakeholder collaboration.”

While the Seamless Gateway links the passenger with the airport, airline and border control authorities, via a simple, transparent and on-the-move interaction, the state-of- the-art Vision-Box IoT Service Platform Orchestra integrates the entire passenger identification and Common Use flow infrastructure of solutions and processes, leveraging all traveler and journey information into actionable intelligence. Orchestra unlocks a unique collaborative management ecosystem for all stakeholders, promoting synergies, maximizing advantageous interactions and offering a personalized, first-rate passenger experience within the Digital Airport Program.

Wilma van Dijk, Safety, Security & Environment Director of Schiphol Group, also states “Amsterdam Airport Schiphol has been boosting innovation in every aspect that concerns passenger experience together with our partners the Ministry of Security & Justice, Royal Netherlands Marechaussee, KLM Royal Dutch Airlines and Vision-Box. Now, to be the first airport in the world to offer a completely non-stop contactless journey and to demonstrate such innovation at Passenger Terminal Expo are great reasons to celebrate. For us, modernization goes hand in hand with innovative technology. The state-of-the-art Seamless Gateway supports us with our Digital Airport Program.”

Adding to the outstanding experience offered by this seamless approach is Vision- Box Mobile ID technology that uses highly secure biometric tokens for seamlessly, hands-free authentication in authorized IoT devices. The Vision-Box Mobile ID can be used to digitally store multiple identification documents in a smartphone to easily and securely network to numerous services while connecting various agencies and authorities. Using a network of IoT devices, each individual transaction is stored and distributed using Trustchain, Vision-Box’s cutting-edge approach to blockchain, which allows authorized IoT devices to perform risk assessments and estimate the level of confidence in the individual’s personal identity, based on the sequence of ID verifications in the person’s IoT history.

Visit Vision-Box Stand 10035 at the Amsterdam Passenger Terminal Expo for the unveiling of Seamless Gateway, the first-ever contactless face biometrics identification gateway. Distinguished guests and a large team of Vision-Box ambassadors are available for meetings and for a full, live demonstration of the new solution.

Come experience this revolutionary non-stop, contactless and streamlined passenger clearance gateway and see how it will change the face of air travel as we know it!

  • New Deal Marks First In-Terminal Advertising Concession at HNL
  • State-of-the-Art Digital Media Will Help Advertisers Reach Nearly 20 Million Passengers Traveling Through HNL Annually

Honolulu | February 1, 2017– Clear Channel Airports (CCA), a brand division of Clear Channel Outdoor Americas (CCOA) (NYSE: CCO), and a subsidiary of iHeartMedia Inc., today announced it has signed a new 10-year partnership with Honolulu International Airport (HNL) to provide a comprehensive digital advertising network throughout the airport. CCA is the first media company to offer an in-terminal advertising concession to HNL. The new advertising program, implemented by CCA, will include iconic, state-of-the-art digital assets and experiential displays with an installation date of May 1, 2017.

Honolulu International Airport has recently experienced four record-breaking years of growth for Hawaii’s visitor industry. The state is also projected to reach a record number of air seats servicing Hawaiian Islands in 2017, indicating long-term sustainability for the Hawaii visitor industry. At any given time, day or night, an estimated 10,000 people are in the HNL airport complex as passengers, employees or visitors, presenting a prominent platform for advertisers.

CCA’s advertising program at HNL will feature highly integrated, custom fixtures that complement the architecture and passenger flow at the airport. In addition, the advertising concession will integrate a sense of place theming that incorporates visuals to reflect the island’s unique beauty. CCA’s media technologies are expected to attract local, regional and global advertisers, reaching a sophisticated global passenger base. Other components of the new digital media program include:

20 high definition digital screens;
Six iconic digital LED screens with a welcome message and sense of place;
Comprehensive baggage claim digital network;
Experimental brand displays; and
Sponsorships and event marketing opportunities for advertisers.
Additionally a 2016-released Nielsen study shows that nearly 60 percent of business and leisure travelers believe that advertising in airports is an indicator of high-quality brands and products, and more than three-quarters of leisure and business travelers say they notice airport digital ads, with over one-third of travelers surveyed confirming they’ve visited a website or used an app to find out more about a product or service they saw advertised inside an airport.

“The new advertising contract at Honolulu International Airport will generate additional revenue, which will help improve our airport facility,” said Ross Higashi, HDOT Airports Division, Deputy Director. “We look forward to working with Clear Channel Airports on this new venture.”


News:

Lufthansa Systems

Brussels Airlines introduced a new passenger service system in 2016. To make its departure control and adjacent applications accessible from the respective CUTE systems at each of the airports in its network, the Belgian airline is using cFront/LAGUNA from Lufthansa Systems. CUTE stands for Common Use Terminal Equipment. This software enables airlines to make shared use of airport IT infrastructures. This means that different airlines can use the same hardware to access their own servers for passenger and flight handling. The cFront/LAGUNA adapter software helps standardize the different versions of the CUTE systems.

“We have more than 100 destination airports in our route network. As an airline, it isn’t possible for us to develop interfaces for every version of CUTE and acquire the necessary certifications. This is why we are relying on the expertise of Lufthansa Systems,” said Paul Rogiers, Delivery Manager Outstations/IT at Brussels Airlines.

For many years, Lufthansa Systems has offered airlines comprehensive CUTE services – from setting up the applications to carrying out updates and maintenance. cFront/LAGUNA was modified by the experts to meet the specific needs of the Lufthansa Group. The software is based on the CUTE solution known as cGroup. It accesses an airline’s IT systems in a smooth, standardized way and supports all leading CUTE platforms as well as the new standards for Common Use Passenger Processing Systems (CUPPS). In addition to Brussels Airlines, other airlines in the Lufthansa Group are also using cFront/LAGUNA. This means different airlines in the Group can benefit from a shared check-in system if necessary. Users can access the system from anywhere with a web app. cFront/LAGUNA also offers monitoring functions that provide an overview of the status at all CUTE and CUPPS airports and enables the responsible management team to intervene quickly in the event of a disruption.

“Thanks to the shared certification and provision of cFront/LAGUNA, the Group solution was already available at many of the airports in Brussels Airlines’ network. During the implementation, we simply had to add the information specific to Brussels Airlines. This saved money and ensured a fast launch,” said Bjoern Steinbrecher, Head of cGroup Solutions at Lufthansa Systems.

Established in 2002, Brussels Airlines from Belgium is part of the Lufthansa Group and a member of the Star Alliance. With a fleet of 49 aircraft, Brussels Airlines connects the European capital of Brussels with more than 100 destinations in Europe, Africa, India and North America.”

VISION-BOX

On a similar subject, Vision-Box also has automated airport passenger electronic control devices. We realize this is not IFEC, but  you are going to see a lot of this ground-based technology in the future. Since this technology free’s up a lot of people, border and airport automated technologies will increase for identifying passengers and visitors and a recent release about a Caribbean airport at St. Maarten caught our eye. “Juliana International Airport just upgraded to the new Vision-Box™ which is a self-service biometric Automated Border Control eGates intended to modernize the process, improve the security of the identification procedure, and expedite passenger flow at one more stage of the passenger journey across the airport!”  The news release went on: “vb i-match ™ ABC eGates have now recently announced a seamless passenger journey designed by Vision-Box ™, joining the existing vb i-match ™ security checkpoint gates installed in the first phase of the project. Together, these solutions are streamlining identification processes for departing passengers, when entering airside and clearing immigration.” We also understand that the arrival of biometric ABC technology at SMX (Juliana) Airport means that after successfully entering airport side by using vb i-match ™ security checkpoint eGates, passengers crossing the border will be able to complete the entire immigration process in a few seconds using customer-centric, self service touchpoint vb i-match ™ ABC”. Here is how it works: “Once at the eGate, the passenger will first scan their ePassport, where facial biometric information from the echip is scanned and matched with a live facial image capture of the passenger. Once all identification and safety checks have been successfully conducted, the passenger is allowed to clear immigration. At the forefront of modernizing the immigration clearance procedure is cutting-edge fraud detection and self-clearing biometric identification capabilities, using an advanced eGate security algorithm authenticating the passengers ePassport and identifying identity through multiple fraud and security operations, which just takes a few seconds.” We note that “Newly appointed airport ambassadors are there to greet and guide travelers in the use of the eGates, additionally to the support of a passenger-centered, expertly designed user Interface, oriented towards the success of the operation! Additionally, every passenger transaction is closely monitored by an immigration officer using vb inspector ™, a monitoring system giving the officers immediate information on each passenger’s identity and transaction status, detecting identity fraud, leveraging biometric and biographic information during real-time checks of intelligence and criminal databases, and instantly alerting border officers in case of an emergency.”

Editor’s Note: If you think there is not enough electronics in the airport departure and entry areas, you need to keep your eye on companies like Lufthansa Systems and Vision-Box.  www.vision-box.com. Here is another link about the coming technology.

APPS

We recently came across an interesting website about the use of Android apps for passenger devices.

While a bit old (2014 – 2015) we note their comments: “The average customer rating across Apple App Store and Google Play for the 12 major European airlines included in this study grew from 3.2 to 3.6 (on 1 to 5 scale) between January 2014 and October 2015. And you guessed it – this app stuff is getting a lot more important to travelers.

Airlines aiming at increasing personalization are aware of the importance of mobile apps. However, a prerequisite to unleashing new streams of ancillary revenues through tailored offers is offering an outstanding digital user experience.” The app importance is noted in the link above, but tnooz said: “The average customer rating across Apple App Store and Google Play for the 12 major European airlines included in this study grew from 3.2 to 3.6 (on 1 to 5 scale) between January 2014 and October 2015. While the airline average was around 3.1 to 3.6 (or lower) a reader sent us LATAM’s score (a few months old) – 4.0 Google/4.0 Apple – Guess who designed it?  If you said Zii, you win!

ZODIAC

And speaking of Zodiac Aerospace, Safran will buy them and merge the two companies with lots of financial machinations if all the business offers are accepted. In the end, Safran landing gear, nacelle, power systems, actuators and avionics would be combined with the Zodiac seats, cabin interiors, power distribution, lighting, safety, and oxygen/fluid/safety equipment.

Here are the involved Zodiac companies: Heath Tecna, Contour Aerospace, IMS (Zii), NAT, TriaGnoSys, PPP, and Greenpoint Technologies.

One expert said that the message here is clear, Safran see’s the future of electrical and avionic involvement in in aircraft. We believe, because of their native product differences, that management selection will be very critical as the two companies are so different and almost opposite talents. It is worth noting that the combined company would have about 92,000 employees and we understand Safran purchase is estimated to be approximately  $9.5 Billion. Interestingly, Safran attempted this acquisition in 2010. FYI, if the deal goes through, Safran will be number three Tier 1 supplier behind GE and United Technologies. However, the purchase is still subject to shareholder approval and if so it will close at the end of 2017/ 1st Qtr. 2018. Stay Tuned.

GOGO

Gogo announced that it has promoted Jon Cobin to Executive Vice President and Chief Commercial Officer of Gogo. Cobin has served in a leadership position at Gogo for six years, most recently as head of strategy and global sales for Gogo’s commercial aviation division.  In his new role, he will continue to manage strategy and sales, but will take on the added responsibilities of managing Gogo’s product and marketing teams. Under Jon’s leadership the company has experienced numerous successes, including adding more than 1,000 2Ku aircraft to the backlog in 2016. “Gogo is at the forefront of technology development and innovation and combining our strategy group with product, sales and marketing enables us to better align the organization around meeting the needs of our global airline partners,” said Michael Small, Gogo’s president and CEO. “Jon’s proven leadership makes him the right person for this role.” Congratulations Jon!

 THALES

JetBlue announced the completion of its fleet-wide Fly-Fi installations and they said: “Fly-Fi is the revolutionary Wi-Fi service offered to JetBlue passengers for free across the carrier’s 227 aircraft, including Airbus A320s, A321s and Embraer 190s. This Wi-Fi offering was developed by Thales InFlyt Experience to meet JetBlue’s expectation to offer connectivity services for every seat, on every aircraft. This service allows passengers to connect and remain connected from gate-to-gate. With the completion of these installations, Thales has again enhanced the passenger experience for JetBlue by providing high-bandwidth connectivity services that complement existing stored and live in-flight entertainment products.” For additional details on this service, please refer to this JetBlue press release.

GLOBAL EAGLE

Global Eagle Entertainment, CA secured a $500m senior-secured term-loan facility and a new $85m senior-secured revolving credit facility.

LATE PREDICTION

This came into us after publishing last Tuesday. It is a prediction submission from FlightPath3D: “We predict 2017 as the year the industry finally recognizes the PAX audience as the most highly coveted demographic for advertisers and begins real & sustained efforts to bridge the gap between them.”

A RUMOR

An unnamed IFExpress reporter told us: “Yesterday, I spoke with a friend of mine at (US) FCC and he confirmed that there will be organizational structure changes within. The alleged purpose is to “streamline” the licensing process. We’ll see. I have my doubts with any Federal bureaucracy. However, it could make for an interesting scenario with the 14 GHz air-to-ground license auctions. I suspect the license costs will go higher. Notwithstanding the purported organization changes, with every presidential transition period, he told me, from Republican – to – Democrat, or vice versa, or has about a 3-4 month period when almost nothing happens.” We concur.

LASTLY

You gotta see this – it might work! The Worst Seat on a Plane Gets Better: New Middle Seats

 

 

Osaka, Japan | January 13, 2017– Panasonic Corporation today announced that it will begin its demonstration experiments with the Autonomous Delivery Robot, “HOSPI(R),” from mid-January 2017 in cooperation with the Narita International Airport Corporation and the ANA Crowne Plaza Narita.

HOSPI(R) is a robot that can deliver goods autonomously on behalf of humans. Based on preprogrammed map information and using high performance sensors and advanced collision-avoidance algorithm, the robot can move about while staying aware of its surroundings, enabling it to deliver items safely and efficiently without colliding into passersby or various objects along its route. Unlike traditional delivery systems, equipment does not need to be embedded into the walls or ceilings, and guide tapes do not have to be laid down along the route, so delivery destinations and layout changes to facilities may be easily made and at low cost. Being recognized for these features, the HOSPI(R) has already been adopted by 4 hospitals in Japan and other countries for the delivery of pharmaceuticals and specimens.

In the demonstration experiments to be conducted, the robots will be retrieving used dishware in the airport lounge and offering drink service in the hotel lobby. Through these demonstration experiments, Panasonic will be verifying the utility of the HOSPI(R) in performing other types of delivery services and accelerating the commercial development of the HOSPI(R).

[Video] Demonstration Experiments of HOSPI(R), the Autonomous Delivery Robot, at an Airport and Hotel

Overview of the Demonstration Experiments

1. Drink service.

Period: Jan 14 (Sat) – 18 (Wed), 2017
Location: ANA Crowne Plaza Narita, 1F Lobby
Description: The robot will move around the lobby offering bottled beverages to hotel guests. It will also provide information about bus departures.

2. Dishware collection.

Period: Jan 23 (Mon) – 27 (Fri), 2017
Location: Narita International Airport, “Narita Travel Lounge”
Description: The robot will retrieve used dishware and deliver them to the relevant counter.

*At the moment, there are no plans to introduce the HOSPI(R) to the Narita International Airport and the ANA Crowne Plaza Narita more permanently. With its personal care robots, Panasonic will help realize a safe, secure, and convenient lifestyle.

  • Rockwell Collins’ acquisition of Pulse.Aero expands the company’s strong passenger processing offerings beyond agent and self-service check-in to include new applications and services.

Annapolis, MD | January 4, 2017– Rockwell Collins (NYSE: COL) has acquired Pulse.Aero Limited, a UK-based company specializing in self-service bag drop solutions and airline applications, to enhance the company’s passenger processing services for airports and airlines. This acquisition further expands Rockwell Collins’ Information Management Services strategy to enable the connected aviation ecosystem.

“As passengers seek to take more control of their travel experience, this acquisition expands our portfolio of self-service passenger processing solutions, enabling us to streamline and simplify the passenger journey through a fully connected airport”
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“As passengers seek to take more control of their travel experience, this acquisition expands our portfolio of self-service passenger processing solutions, enabling us to streamline and simplify the passenger journey through a fully connected airport,” said Dave Nieuwsma, senior vice president, Information Management Services for Rockwell Collins.

Pulse.Aero’s products and services will be integrated into the Airport Systems portfolio of Rockwell Collins’ Information Management Services business.

The self-service bag drop market is experiencing significant growth due to the benefits it provides both airports and passengers. Airports can increase passenger throughput without capital expenditure on building and facilities, and passengers can move through the airport check-in process more quickly and efficiently.

Rockwell Collins and Pulse.Aero have worked together on several successful deployments, including Dublin Airport, where new self-bag drop units were installed, reducing queue times and improving customer service.

Watch a video to see how Rockwell Collins’ self-bag drop solution has impacted Aer Lingus’ operations at Dublin Airport: https://youtu.be/OG_4zANwLXo.

  • SITA Airport Management solution initially to be installed at airports in Portugal, France and Cambodia

Paris, France | December 20, 2016– VINCI Airports will be implementing SITA’s multi-airport Airport Management solution across its global network of airports, starting with 22 airports in Portugal, France and Cambodia. This operational unification will help the airport group deliver new efficiencies and synergies across its global network of airports.

VINCI Airports, a top five global player in the international airport sector, manages the development and operations of 35 airports: 13 in France, 10 in Portugal, 3 in Cambodia, 2 in Japan, 6 in the Dominican Republic and Santiago airport in Chile. Served by more than 170 airlines, VINCI Airports’ network handles more than 130 million passengers annually. To support its fast international expansion, the group has turned to global IT provider SITA to help optimize its airport operations by leveraging the most advanced integrated technology.

For SITA, this is the biggest and most diverse deployment of its Airport Management solution yet, demonstrating SITA’s ability to deliver the technology across numerous airports and countries. VINCI Airports will use the technology to streamline operations around the world by introducing common tools in the network. These will include new airport operational databases (AODB), resource management systems (RMS) as core modules, with the addition of complementary systems as needed, such as flight information display systems (FIDS), and passenger and capacity optimization systems.

Nicolas Notebaert, CEO VINCI Concessions and Chairman VINCI Airports said: “Given that we operate in airports that are geographically spread out and diverse in terms of size and markets served, we needed a solution that brought some commonality in the operational systems used by our airports yet was able to accommodate the unique requirements in each location. SITA understood our requirements and provides a fit-for-purpose solution.”

Dave Bakker, SITA President Europe, said: “SITA’s global reach means we are able to not only support VINCI Airports’ operational requirements today, but also their future growth plans no matter where they choose to expand and operate. Our experience in more than 1,000 airports around the world means we understand the challenges and opportunities of using cutting-edge technology to manage an airport.”
As part of the rollout, SITA’s AirportResource Manager system will provide VINCI Airports with the tools to manage equipment and staff in real-time, giving the airport operator more flexibility to effectively optimize and deploy resources to address changes across airports. SITA will also introduce its business intelligence portal, AirportPulse, which will provide VINCI Airports’ teams the ability to monitor, predict and manage daily airport operations. They will have a dynamic view of the airport passenger flows, allowing them to quickly respond to any changes on the airport floor.

Adelaide | November 22, 2016– Adelaide Airport, Australia’s fastest-growing international airport, has selected SITA to provide smart new passenger and airport operational technology. The airport’s eight million passengers will enjoy new self-service bag drop and check-in kiosks, while SITA’s day of operations technology will ensure optimized airport operations.

SITA has provided technology to Adelaide Airport for more than ten years and the new five-year contract includes a move to common-use self-service (CUSS) which allows passengers to use self-service for any airline, at any check-in kiosk or bag drop point. In total SITA will provide 32 check-in kiosks and 14 bag drop units.

As part of the technology investment for the future, Adelaide Airport will use SITA’s AirportPulse. This day of operations technology includes a business intelligence portal which provides end-to-end visibility of what’s happening in the airport at strategic and operational levels. Data is pulled from all common-use infrastructure to analyze, report and benchmark passenger movements, providing a deep understanding of relevant activities and providing intelligent reporting to effectively manage the allocation of shared resources.

Vince Scanlon, Executive General Manager, Planning and Infrastructure, Adelaide Airport Ltd (AAL), said: “As the gateway to South Australia, we at Adelaide Airport want to deliver exceptional outcomes to our customers, partners, shareholders and community. SITA is providing us with world-class technology that will improve the experience at the airport. Passengers will enjoy efficient bag drop and check-in while the data collected will turn information into knowledge and allow us to focus on what matters for improved performance.”

The increased focus on using data to enhance operations will allow Adelaide Airport to be proactive and predict and identify imminent adverse conditions before they happen. AirportPulse makes sense of data to drive operational efficiencies and improve customer experience.

Ilya Gutlin, SITA President, Asia Pacific, said: “SITA has been Adelaide Airport’s technology partner for over a decade and during that time we have worked with the team to contribute to its growth and success. Over the coming years we will continue to seamlessly transition Adelaide to the latest innovative technology that supports the vision of Adelaide Airport becoming a top tier business center in the Asia Paci­fic region.”

Adelaide Airport’s annual passenger numbers are rising and it forecasts more than 18 million passengers by 2034. This growth comes with the investment in the Adelaide Airport Business District. This development is set to transform the airport into a full-fledged business district acting as the business gateway between the world and South Australia.

  • Manila International Airport Authority selects SITA technology for overhaul of Terminals 1 & 2

Manila | November 16, 2016– The Manila International Airport Authority (MIAA) today announced the selection of SITA technology as it takes the first steps to transform Ninoy Aquino International Airport (NAIA) to be among the leading airports supporting IATA’s Fast Travel program. The airport is the main international gateway to the Philippines with more than 37 million passengers and serves as a hub for the country’s major carriers.

The agreement includes the implementation of the most up-to-date airport common-use technologies at Terminals 1 and 2 for fast check-in and bag drop, along with new bag tracking. SITA’s systems, which are used at the world’s top airports, are set to significantly boost ongoing efforts to improve the passenger experience at NAIA.

In this first stage of NAIA’s transformation, SITA will completely overhaul the passenger processing systems in Terminal 1 and 2 putting its next-generation technology SITA AirportConnect Open in place. This will be the platform for NAIA’s next phase of transformation over the coming months, allowing the airport to introduce common-use self-service kiosks, self-bag drop and self-boarding gates.

In addition, a new local departure control system (LDCS) will be implemented. This is the first time an LDCS will be available in Manila and it will provide vital back up to the airlines in cases of disruption of their systems.

Ed Monreal, General Manager, Manila International Airport Authority, said: “Our aim is to improve the airport experience for passengers at Ninoy Aquino International Airport. SITA’s next-generation technology allows the airlines to offer fast and efficient service in Terminals 1 and 2 and its baggage reconciliation system will also ensure bags are electronically tracked until aircraft loading, reducing passenger inconvenience of mishandled bags.

“We are starting with shared airport systems and as we progress in our transformation we plan to introduce self-service technology such as check-in kiosks, bag drop and possibly self-boarding. The airlines have committed to test these self-service systems in the coming months as we work together to alleviate the peak season passenger surge.”

MIAA’s strategic transformation of the two terminals is in line with international standards set by IATA in the Fast Travel program. This program addresses the future of travel and provides more choice and more control for ​passengers while lowering costs for the industry. It includes self-service options in six areas of a passenger’s airport journey to increase airport efficiency and deliver a better travel experience for the customer.

As part of its strategy to manage the balance between continuous passenger flow and stringent security measures, the MIAA is also evaluating systems which allow security agents to quickly and efficiently validate passengers’ paper and mobile bar-coded boarding passes. These will support the transformation and better facilitate the flow of passengers through airport security.

Ilya Gutlin, President, SITA APAC, said: “This is an exciting time for the air transport industry in the Philippines. Passenger traffic is growing and there is a clear commitment from the authorities to transform the passenger experience at Ninoy Aquino International Airport. SITA’s world-class technology will replace legacy systems at NAIA and underpin that transformation. It will provide the opportunity for a better passenger experience at every step of the journey while enabling efficient airport operations.”

Manila’s passengers are set to enjoy a world-class airport experience. They can expect faster check-in, better baggage management and a smoother journey through NAIA’s Terminals 1 and 2 as the new SITA technology is rolled out over the coming months.

  • AirportResource Manager allows the airport to optimize deployment of 300-plus employees in real-time

Dortmund | November 15, 2016– Dortmund Airport is set to introduce a new operations solution from global IT provider SITA that will allow the airport to optimize the deployment of its 300-plus workforce, ensuring that employees are always in the right place at the right time.

Using SITA’s AirportResource Manager, the airport operator will streamline its operation through intelligent and proactive decision-making, leveraging tools for planning, staff rostering, real-time scheduling and management as well as reporting. Overall this will deliver more accurate and flexible long-term and real-time workforce planning.

The technology also allows employees out in the field to access and update information using mobile devices as well as update in real time the statuses of their tasks. This will ultimately save costs and improve productivity across the airport operation.

Udo Mager, CEO of Dortmund Airport, said “Airports are extremely dynamic environments and having the ability to have the right person in the right place is crucial to a smooth, friction-free operation, benefiting both our employees and passengers. SITA’s technology provides us with a clear picture of which tasks are assigned to which staff member and therefore management can quickly make decisions and respond to developments in the airport as they occur.”

Dave Bakker, SITA President, Europe said: “Technology is central to cost-effective and efficient airport operations while helping to improve the overall passenger experience. This is clearly illustrated by the deployment of AirportResource Manager at Dortmund Airport which will streamline the workforce planning function, allowing the airport to maximize their resources through smart, real-time planning, saving costs, improving efficiency and enhancing the airport journey for passengers.”

Dortmund Airport has long turned to SITA to provide its technology needs. Over the past decade SITA has supported the regional airport with several technology solutions, including Common Use Terminal Equipment and Common Use Passenger Processing Systems used across the airport.

  • Leo the robot to lend a helping hand to delegates departing from the city’s airport

Marrakech | November 14, 2016– Leo, the innovative baggage robot developed by air transport IT provider SITA, is in Marrakech for the COP22 climate talks taking place in the city from 7-18 November 2016. Leo, is being hosted by Royal Air Maroc, Morocco’s national carrier.

Leo will be on display in the main COP22 convention centre in Bab Ighli from 7-16 November before moving to Marrakech Manara Airport and Casablanca Mohammed V International Airport this week where the robot will assist delegates flying Royal Air Maroc to check-in their bags. SITA’s baggage robot will remain in Morocco until November 27 where the national airline will conduct numerous airport trials using Leo.

Abdelhamid Addou, Chairman & CEO of Royal Air Maroc, said: “The smart use of new technologies is undoubtedly the key to improving the passenger experience while helping airlines better manage a growing number of travelers in a more sustainable way. This requires out-of-the-box thinking and Leo is exactly the sort of innovative exploration that will help airlines and airports manage the new challenges we as an industry will face in the next decade.”

Leo is a fully autonomous, self-propelling baggage robot that has the capacity to check in, print bag tags and transport up to two suitcases with a maximum weight of 32kg. It also has an obstacle avoidance capability and can navigate in a high-traffic environment such as an airport.

Leo provides a glimpse into the future of baggage handling being explored by SITA Lab and is the first step to automating the baggage process from the moment passengers drop their bags to when they collect them. Using robotics and artificial intelligence, bags will be collected, checked in, transported and loaded onto the correct flight without ever having to enter the terminal building or be directly handled by anyone other than by the passengers themselves.

Hani El-Assaad, SITA President, Middle East, India and Africa said: “Through the innovative work of the SITA Lab we are able to tackle some of the key challenges that face airlines and airports today. Leo demonstrates that technologies such as robotics can help the air transport industry manage the growth in traffic in a more sustainable way while offering passengers an unencumbered journey through the airport and onto the aircraft.”

Leo comes to the assistance of passengers as they approach the terminal building. Touching Leo’s Scan&Fly bag drop interface opens the baggage compartment doors to allow passengers to place their bags inside. After the passengers have scanned their boarding passes, the tags are printed and can be attached to the bag. With the bags loaded and tagged, the compartment door closes and Leo displays the boarding gate and departure time. Leo then takes the bags directly to the baggage handling area where they are sorted and connected to the correct flight.

  • Real-time updates on queuing now available at Phoenix Sky Harbor International Airport

Atlanta, Georgia | November 1, 2016– Phoenix Sky Harbor International Airport, known as America’s Friendliest Airport®, is using sophisticated technology from global IT provider SITA to offer its 44 million passengers real-time information for their journey through the airport.

Passengers can now view security wait times before they travel as well as when they arrive at the airport. Today, real-time checkpoint wait times are available on the airport’s website; on flight information displays in the terminals and PHX Sky Train® stations; and on Sky Harbor’s visual paging screens in the terminals.

Committed to providing a great passenger experience, Phoenix Sky Harbor rolled out SITA QueueAnalyzer, the intelligent queue management technology from SITA and its partner iinside, following a successful two-month pilot at the airport. It is now in use at five security checkpoints in Terminals 2 and 4, providing accurate real-time information. More than 80% of passengers use Terminal 4, which is home to American Airlines and Southwest Airlines, the airport’s dominant carriers.

In addition to providing passengers with the information they need, SITA QueueAnalyzer provides airport management with dashboards to assess current wait times and view live video of lines. It also provides dashboards for quick analysis of real-time information against historical data, allowing for better allocation of resources to avoid bottlenecks. Airports across the USA are focusing on improving queue management and SITA’s technology will be in operation at a number of high-volume airports before the end of the year.

Randy Pizzi, SITA President, Americas, said: “Passengers want the right information at the right time and SITA QueueAnalyzer ensures that Sky Harbor provides accurate information at every touchpoint. Not only does it monitor wait times but it can predict queue times at key checkpoints so that lines can be managed more efficiently. This is a great example of smart technology being used to deliver a better passenger experience.”

SITA QueueAnalyzer is also being installed as part of Sky Harbor’s Terminal 3 modernization and will come online later this year, when the first phase of the terminal project is completed.

  • First airport in Myanmar to implement ARINC vMUSE common use passenger processing solution

Singapore | October 25, 2016– Mandalay International Airport (MDL) passengers will realize an enhanced check-in experience with the implementation of a new passenger processing system from Rockwell Collins.

Under the terms of the agreement with MC-Jalux Airport Services Co., Ltd. (MJAS), the group that operates MDL, Rockwell Collins is providing its ARINC vMUSETM Common Use Passenger Processing System (CUPPS) solutions at the airport, the second largest in Myanmar.

“Myanmar is a growing tourist and business destination with a variety of attractions and opportunities,” said Futoshi Hiroi, vice president, COO and CFO of MJAS. “By using the latest airport technology from Rockwell Collins, we are better able to attract airlines and travelers to the northern part of our country. This implementation of ARINC vMUSE makes it easier for travelers to reach the destinations they want to experience, helping develop our tourism industry.”

The new contract also includes the use of Rockwell Collins’ ARINC AviNet® network and message solution which provides a secure, fast and efficient way to communicate flight operation, aircraft maintenance and other critical messages that have a direct impact on airline operational efficiency.

“Being able to improve the passenger experience while also enabling MDL to support multiple airline check-in applications running concurrently on the same workstation makes ARINC vMUSE a powerful technology for airports looking to provide the best service to their passengers and airlines,” said Paul Hickox, head of Airport Systems Sales for Rockwell Collins.

Atlanta, Georgia | October 11, 2016– SITA today announced that JetBlue has selected the global IT provider to support 531 check-in and automated passport control (APC) self-service kiosks across 56 locations in the USA and Caribbean.

This three-year agreement will see SITA, the air transport industry expert, provide 24/7 remote and on-site service of JetBlue’s devices ensuring maximum up-time and the highest levels of passenger service across current and new destinations.

Eash Sundaram, Chief Information Officer, JetBlue, said: “Over the past number of years we have worked with SITA and become familiar with its expert global service provision for airlines and airports. Our kiosks, used by our customers for check-in and fast immigration processing, must be up and running at all times. SITA’s round-the-clock support will ensure that any problems can be identified and resolved faster than they were before, minimizing impact on service to our customers.”

Service quality is key in the airline industry and SITA’s contract with JetBlue includes tight service level agreements (SLAs) for the end-to-end support of the kiosks. SITA matched JetBlue cost reduction objectives by seamlessly combining its advanced remote management capabilities with field engineers available at airport locations.

Randy Pizzi, SITA President, Americas, said: “JetBlue is renowned for the high quality of service it provides to its 35 million customers and with the move to passengers using more self-service technology, it is important that this service excellence is guaranteed at every touchpoint. We at SITA recognize this and are providing proactive management of JetBlue’s kiosks so the airline’s passengers have them available for use at all times.”

SITA End User Computing offers airlines and airports an end-to-end managed service. It combines both advanced real-time monitoring technology with a global footprint of field engineers at airports. SITA’s central management platform manages devices including desktop PCs, thin clients, laptops, kiosks, monitors, bag tag and other printers, with real-time status all over the globe.

SITA’s dedicated multilingual operations team provides monitoring and support 24/7, ensuring global business continuity through a flexible service model. This ensures operational agility, accessibility and continuity – anytime, anywhere. With its truly global presence, SITA industry specialists can reach end users at 400 airports (including airside) and outstations in more than 190 countries and territories to offer a seamless end-user experience.

  • Digital canvas redefines passenger experience as part of airport’s multi-million dollar renovations

Orlando, Florida | September 26, 2016– The Greater Orlando Aviation Administration (GOAA) today unveiled a new standard in airport displays that will span the length of five football fields to create a fun and interactive check-in experience for the 42 million passengers who travel to and from Orlando International Airport every year.

SITA, the air transport technology provider, has partnered with Synect to design and install the ultra-high definition video wall, which fully integrates with the airport operational systems to deliver dynamic way-finding along with flight information, destination time and weather, security and gate information. In addition, the family-friendly airport can now display engaging games to entertain its young travelers and decrease perceived wait times.

John Newsome, IT Director, Greater Orlando Airport Authority (GOAA), said: “Renovating our ticket lobby to make check-in faster and more enjoyable for more passengers is a key component of our capital improvement plan. This innovative video display redefines the check-in experience by keeping our passengers informed and entertained as they check-in, while also allowing airlines to promote their brands, engage on social media and even offer last-minute upgrades and purchases on larger-than-life displays.”

The digital canvas, which will span 1,560 feet (475 metres), comprises more than 700 55” LG LCD screens to create a vast and continuous video wall, essentially creating digital wallpaper. The new digital experience at Orlando also includes installations from the curb side to the terminals, including outdoor digital displays, self-check-in and way-finding video walls.

Matthys Serfontein, Vice President, Airport Solutions, SITA, said: “Orlando’s new video wall is a fantastic showcase of how technology can transform the passenger experience. It is visually exciting, informative and engaging.

“Most importantly it is fully integrated with the operational systems we provide to the airport. This means that passengers will have access to accurate real-time information. There is also the opportunity to display predictive information, such as expected wait times at security or baggage collection. The sharing of all this information helps to reduce the anxiety of passengers as they make their way through the airport.”

SITA has partnered with video wall experts and content development agency, Synect. Their sophisticated content strategy is focused on driving Orlando International’s brand as a family-friendly travel destination through brightly-colored interactive games and by creating a stress-free passenger experience. The entire video wall network is tightly integrated with SITA AirportCentral the airport’s operational system and SITA AirportVision®, its flight information display system, which opens up the possibility to visualize real-time accurate travel-data in spectacular and eye-catching ways.

“This is one of the highest resolution video walls in the world, with many complex layers of content, but what’s truly remarkable is that the video wall can consume all of that activity and data and display it in a delightful, cohesive experience,” Synect Founder and CEO Yahav Ran says. “We’re capitalizing on existing data systems along with new and emerging technologies to create a powerful solution for the airport and a seamless, memorable experience for the traveler.”

Orlando International is the second busiest airport in Florida and 14th busiest in the U.S. It has 18,000 employees and generates $31 billion in direct and indirect revenue for the regional economy. Orlando International Airport strives to value and delight its customers through an airport-wide focus and design concept known as The Orlando Experience®.

Singapore | July 26, 2016– Passengers using Indira Gandhi International Airport (IGI) can now check in faster due to the implementation of Rockwell Collins’ new ARINC vMUSE™ mobile passenger processing solution. IGI, India’s busiest airport and the largest in South Asia, is the first airport to implement ARINC vMUSE, which gives airlines the ability to check in travelers wherever and whenever needed.

“‘Passenger delight’ is a driving principle that has helped shape our company, services, goals and all that we stand for today,” said Jeewan Khulbe, Head of IT at Delhi International Airport Ltd. “ARINC vMUSE mobile from Rockwell Collins is a way to improve the passenger experience and to provide our airports with cutting-edge solutions when traditional systems are not enough.”

ARINC vMUSE mobile enables airline and ground handling agents to utilize a tablet-based application to check in passengers from anywhere in an airport. Key reasons IGI selected ARINC vMUSE mobile include:

  • Providing the airport with a cost effective way to accommodate its rapid growth without additional infrastructure.
  • Enabling the airport to help airlines reduce queues during winter months when weather can cause irregular operations due to flight disruptions.
  • Providing a specialized check-in tool that enables airlines to offer an added level of service, like off airport check in or seat upgrades, for elite passengers.

“IGI understands the value that these new technologies will bring–especially improving operations,” said Paul Hickox, head of Airport System Sales for Rockwell Collins. “It is one of the many reasons IGI has repeatedly been honored by industry groups as one of the world’s leading airports for both quality and customer service.”

Since 2009, IGI has benefitted from the implementation of Rockwell Collins’ ARINC airport solutions. In addition to ARINC vMUSE mobile, the airport has deployed ARINC vMUSE™, ARINC SelfServ™ Kiosks, ARINC VeriPax™ Passenger Reconciliation System and ARINC BagLink™ for baggage messaging to facilitate passenger processing and reduce congestion.