Airport Management solution allows for more accurate planning, reducing potential delays
Nice, France | April 5, 2017– Nice Côte d’Azur Airport has taken another significant step towards streamlining aircraft movements across the airfield with the implementation of SITA’s Airport Management solution, providing a more predictable flow of aircraft departures and minimizing delays.

By combining its market leading Pre-Departure Sequencing (PDS) module with SITA’s AirportPulse – an intuitive, intelligence portal powered by an instant-messaging platform – the airport can better manage traffic flow by allowing the various stakeholders to quickly share information and make clear decisions. This provides a common view of the airfield to all relevant stakeholders – the airport, airlines, ground handlers and air traffic control – making for more accurate planning and more efficient use of resources.

The PDS departure management tool delivers planned traffic flows, reduced taxi times leading to fewer queues in front of the runways and less congestion on the apron or taxiways. It also allows the airport to improve the use of stands and gates with fewer last-minute changes. Passengers will also benefit from a reduction in delays and fewer missed connections.

The implementation of SITA’s technology takes the airport closer to joining 20 of Europe’s busiest airports in achieving Airport Collaborative Decision-Making (A-CDM) certification from EUROCONTROL, aimed at improving the overall efficiency of airport operations and the predictability of events. Increased predictability has been proven to be of significant benefit to all major airports, airlines and network operations.

Isabelle Baumelle, Head of Runway Operations and Resources at Nice Côte d’Azur Airport, said: “During peak periods or busy events such as the Monaco Grand Prix and Cannes Film Festival it is vital that the runways and airside facilities are used as efficiently as possible, maximizing our capacity and avoiding potential delays. To achieve this, we needed a modern and efficient tool and is the main reason why we have chosen SITA’s Airport Management solution.”

Jean-Pierre Torres, Head of IT at Nice Côte d’Azur Airport, said: “After being the first airport in Europe to obtain the Advanced ATC Tower certification in B2B from EUROCONTROL, SITA’s technology will be another key step to help us better collaborate, make quick decisions and streamline the flow of aircraft, benefiting both our airlines and their passengers.”

Dave Bakker, SITA President, Europe, said: “Nice Côte d’Azur Airport continues to grow, with overall passenger numbers increasing to close to 12.5 million in 2016. Managing the flow of departing aircraft is crucial to maximizing the airport’s available capacity without impacting the overall passenger experience. It is pleasing that our technology can help benefit all stakeholders at the airport.”

  • SITA Airport Management solution initially to be installed at airports in Portugal, France and Cambodia

Paris, France | December 20, 2016– VINCI Airports will be implementing SITA’s multi-airport Airport Management solution across its global network of airports, starting with 22 airports in Portugal, France and Cambodia. This operational unification will help the airport group deliver new efficiencies and synergies across its global network of airports.

VINCI Airports, a top five global player in the international airport sector, manages the development and operations of 35 airports: 13 in France, 10 in Portugal, 3 in Cambodia, 2 in Japan, 6 in the Dominican Republic and Santiago airport in Chile. Served by more than 170 airlines, VINCI Airports’ network handles more than 130 million passengers annually. To support its fast international expansion, the group has turned to global IT provider SITA to help optimize its airport operations by leveraging the most advanced integrated technology.

For SITA, this is the biggest and most diverse deployment of its Airport Management solution yet, demonstrating SITA’s ability to deliver the technology across numerous airports and countries. VINCI Airports will use the technology to streamline operations around the world by introducing common tools in the network. These will include new airport operational databases (AODB), resource management systems (RMS) as core modules, with the addition of complementary systems as needed, such as flight information display systems (FIDS), and passenger and capacity optimization systems.

Nicolas Notebaert, CEO VINCI Concessions and Chairman VINCI Airports said: “Given that we operate in airports that are geographically spread out and diverse in terms of size and markets served, we needed a solution that brought some commonality in the operational systems used by our airports yet was able to accommodate the unique requirements in each location. SITA understood our requirements and provides a fit-for-purpose solution.”

Dave Bakker, SITA President Europe, said: “SITA’s global reach means we are able to not only support VINCI Airports’ operational requirements today, but also their future growth plans no matter where they choose to expand and operate. Our experience in more than 1,000 airports around the world means we understand the challenges and opportunities of using cutting-edge technology to manage an airport.”
As part of the rollout, SITA’s AirportResource Manager system will provide VINCI Airports with the tools to manage equipment and staff in real-time, giving the airport operator more flexibility to effectively optimize and deploy resources to address changes across airports. SITA will also introduce its business intelligence portal, AirportPulse, which will provide VINCI Airports’ teams the ability to monitor, predict and manage daily airport operations. They will have a dynamic view of the airport passenger flows, allowing them to quickly respond to any changes on the airport floor.

  • Frost & Sullivan awards SITA ‘2016 APAC Airport IT Solutions Company of the Year’

Singapore | October 13, 2016– Frost & Sullivan today recognized SITA as the Airport IT Solutions Company of the year in the Asia Pacific (APAC) region for the third time in seven years. The award highlights SITA’s leading role in the air transport industry across APAC, where it provides solutions to 70% of the region’s top 20 airports.

Frost & Sullivan was particularly impressed by the technology SITA has developed to provide a smooth end-to-end passenger journey through the airport. The four key elements highlighted were SITA Smart Path™, which uses biometrics to give passengers a walkthrough experience from check-in to the aircraft door; self-service technology, including kiosks, bagdrop and boarding gates; hybrid check-in/bagdrop desks, that can be used by agents and passengers alike and SITA’s Day of Travel app, that gives passengers the right information at the right time, wherever they are.

A key highlight was SITA’s airport operational expertise. Real time and predictive data is needed by airports to better anticipate, plan and control operations. SITA’s Day of Operations, and its Airport Management solution which is used at more than 150 airports in 48 countries, enable airlines to assign assets and resources more effectively and balance operational efficiency with business results.

Anston Tan Yong An, Industry Analyst Best Practices, Frost & Sullivan, said: “SITA sits right at the heart of the air transport industry. It stands out among its peers in its ability to deliver world-class technology solutions to the airport sector globally and across the Asia Pacific region.

“SITA’s product portfolio is supported by a management that understands aviation and is consistently able to deliver to their customer’s requirements and expectations. It has helped more than 1,000 airports globally operate more effectively while improving the overall passenger experience. And it can always be counted on to deliver unmatched service.”

Ilya Gutlin, SITA President, Asia Pacific, said: “APAC is a fascinating region for the air transport industry. We provide our solutions in the fastest-growing and largest airports in the world, and we tailor our offering to some of the smallest as well. This award from Frost & Sullivan is yet another accolade for our SITA team members throughout the region, who maintain a relentless focus on innovation and service excellence.”

  • SITA airport technology maximizing airport capacity and efficiency across India

Indian Aviation ICT Forum, GOA | October 13, 2015– SITA has completed the deployment of its next-generation Airport Management solution across ten airports in India. It includes inter-airport collaboration, with airport operations control centers (AOCCs) linking to the central control at Chennai International Airport and a back-up site at Kolkata. This is a unique implementation with features never seen before in Asia. The result is that the Airports Authority of India (AAI) now has an overview of all ten airports, enabling optimization of resources and equipment as well as proactive control over operations.

The ten airports are Chennai International Airport, Netaji Subhash Chandra Bose International Airport in Kolkata, Sardar Vallabhbhai Patel International Airport in Ahmedabad, Pune Airport, Tiruchirapalli International Airport, Trivandrum International Airport in Thiruvananthapuram, Calicut International Airport, Mangalore Airport, Lokpriya Gopinath Bordoloi International Airport in Guwahati and Jaipur International Airport.

The introduction of SITA’s Airport Management solution, which SITA deployed in partnership with NIIT, was completed in June 2015. It is already bringing operational efficiencies, data security and reduced revenue leakage. At the core of the new system is the airport authority’s command and control center, which monitors and manages operations at all ten airports in real-time.

Maneesh Jaikrishna, SITA Vice President for India and Subcontinent, said: “The scope AAI gave SITA was to provide an airport management system integrated seamlessly with various third-party systems. We have delivered it on time and on budget. The result is enhanced inter-airport collaboration using easy-to-use modules for operational planning, giving the airports the flexibility needed to plan and improve business results through a highly integrated approach. Everyone benefits. As well as increased efficiency, the automation of flight processing and key processes helps provide more accurate information to passengers. And it facilitates accurate and faster billing cycles for airlines.”

Ravi Prakash, Executive Director (IT, FIU and RCDU), AAI, said: “The new Airport Management system (AMS) will improve efficiency, streamline operations and provide AAI unprecedented visibility and control across ten airports in India. SITA’s AMS solution has enabled the airports and their stakeholders – including airlines, customs, immigration and ground handlers – to collaborate around the same real-time information and make fully-informed decisions on resources and other issues. The Airport Operations Control Center (AOCC) facilitates collaborative decisions to handle gate-to-gate solutions and elevate customers’ travel experience. SITA, as a strategic partner has also enabled AAI with CUSS, CUTE and BRS solutions, along with air-to-ground channels that enable DCL (pre-departure, flight clearance through datalink) systems and CPDLC. These systems have collectively enhanced passenger experience, operational efficiency and safety of aircraft operations.”

SITA’s Airport Management solution is also a stepping stone for the ten airports to adopt airport collaborative decision making (A-CDM). A-CDM is a unified operational process that begins with the activation of an air traffic control flight plan and covers both arrival and ground-handling activities and procedures through to an aircraft’s turnaround and departure. For example, during peak periods, if queues at check-in and security grow too long, the airport can work with its partners to add more staff and reduce wait times.

Jaikrishna concluded: “The successful conclusion of the implementation, and the seven-year maintenance program, reinforces SITA’s dominant presence in India’s airports: SITA now supports 41 out of India’s 43 passenger airports.”

SITA’s Airport Management solution balances operational efficiency with business results. SITA is the only supplier which owns, controls, and supports all of the components of airport management providing a fully integrated and comprehensive system for the world’s airport operators. This is why it is used by over 150 airports worldwide, in 48 countries and six continents.

  • SITA’s airport technology to deliver better passenger experience as airport expands


ACI World Annual General Assembly, Panama City | August 31, 2015–
ASUR, the first privatized airport group in Mexico, operator of Cancún Airport and eight other airports in southeast Mexico, as well as a 50% JV partner in Aerostar Airport Holdings, LLC the operator of the Luis Muñoz Marín International Airport in San Juan, Puerto Rico, has implemented SITA’s passenger management, airport operations and self-service technology at Cancún International Airport, Mexico. The new systems will provide a smooth journey to the 18 million passengers that pass through Cancún Airport each year.

Cancún is one of the busiest airports in the Caribbean averaging about 800,000 passengers per month in high season and growing at around 10 per cent annually. As a major holiday destination it experiences significant seasonal peaks in addition to spikes in passenger numbers at weekends. Fast turnaround time and efficient facility usage are paramount. A total of 84 airlines use the airport, with many wide body charters bringing in large crowds. ASUR relies on SITA’s technology to manage the peaks in passenger traffic efficiently, and to optimize the use of space and resources ensuring passengers are moved through the airport quickly.

Adolfo Castro Rivas, CEO/CFO, ASUR, said: “We face increasing passenger numbers each year and it is vital that we have the most efficient, reliable and future-proofed technology so that we manage that growth. For more than a decade, SITA has worked closely with us to ensure that airlines and passengers have a great experience here. As we grow we are confident that SITA will help us deliver their vision of the airport of the future and ensure that visitors to Cancún enjoy a smart, intelligent and connected airport.”

During a recent renovation program, ASUR upgraded its passenger management platform to SITA AirportConnect Open, which supports common-use passenger processing systems (CUPPS) and common-use self-service (CUSS) kiosks. SITA’s platform allows airlines from around the world to operate easily in Cancún and to share check-in areas, kiosks and boarding areas. In addition, new SITA self-service gates will soon be in operation at security check points. Together SITA’s technology will speed passenger flow and provide a better end-to-end passenger experience.

Alex Covarrubias, SITA Vice President, Latin America, said: “Cancún Airport continues to innovate as it manages current growth and prepares for the future. SITA is partnering with the airport team to ensure that our integrated systems are supporting the end-to-end passenger experience while ensuring efficient operations. These are exciting times as we work together to ensure that Cancún is a fully ready to embrace its future growth.”

A major part of this multi-terminal tech deal is SITA’s Airport Management solution which allows the airport to proactively control real-time operations. SITA’s technology fully integrates data across the airport and applies the latest business intelligence to present operational decisions in an easy to manage format. It enables prediction of events, automatic triggering of tasks and real-time intelligence for timely decision-making. With this resources are used best as staff and equipment are managed in real-time.

SITA’s technology is now in operation at the airport and in total 375 workstations and 80 self-service kiosks are in place. In addition, nine self-service gates are being installed. SITA has also provided the new flight information display system which will keep passengers up to date and fully informed throughout the airport.