• Airline introduces fully-integrated web-based hosting of policies and manuals for real-time access and authoring
  • Qatar Airways and subsidiary companies all using live web documentation management

Dublin, Ireland | November 21, 2016– The Qatar Airways Group has gone ‘live’ with a state-of-the-art documentation management system to enable the airline and its subsidiaries to host and share corporate manuals and policies with staff in real-time.

Qatar Airways has implemented AeroDocs software from Arconics, a ViaSat company, to provide a single centralised repository to revise and track all operational and non-operational company manuals and documentation for operational readiness. The ability to create, author, edit and mark all changes in a visible manner over the web enables team members to easily keep abreast of, and be alerted to, relevant procedural modifications as and when they happen.

From a safety and security standpoint, the carrier has been pro-active in following an IOSA recommendation to have documentation managed under “a centralised corporate scheme of document hierarchy”. The system provides the tools necessary to establish a routine regulatory compliance programme.

Qatar Airways administrators now have real-time visibility of a highly efficient distribution process, which ensures that various outputs such as web browsers, laptops and electronic flight bags, are simultaneously synchronised and all staff have access to the current version of documents. Arconics has integrated AeroDocs into existing Qatar Airways Group systems to minimise the operational overhead, and ensure accuracy of information and consistency across all systems.

Qatar Airways Senior Vice President, Group Safety and Security, Mr. Ashish Jain remarked: “With Qatar Airways’ exponential growth, we invest in technology that will integrate our teams and create efficient platforms that cut across time zones and barriers. With this live corporate documentation management system, the web-based functionality created especially for Qatar Airways, allows us to maintain consistency, regulatory compliance and quality control in a manner that is in line with our business growth plans.”

Furthermore, the system allows authors to collaborate more easily with best-in-class web-based editing functionality and document owners and regulators can manage and approve new revisions seamlessly. With the AeroDocs system, corporate policies and manuals can be viewed from mobile devices and configured for defined user groups too.

The accessibility of the web-based hosting system allows Qatar Airways to equip its staff with regular updates and ease of access to review essential corporate manuals and provides the tools to establish a routine regulatory compliance programme. Qatar Airways employees will be further trained on the system via an innovative digital learning module blended with brief instructor led workshops.

Arconics Chief Executive Officer, Mr. Niall O’Sullivan remarked: “Success in safety and compliance depends on shared knowledge that is communicated via an airline’s documentation. By enabling subject matter experts to collaborate more effectively and providing real-time tracking and management of the publication and distribution process, we strengthen safety and compliance across the enterprise.

“One of the most satisfying elements of this successful deployment of AeroDocs has been the high level of collaboration between the Qatar Airways project team and the project managers and developers at Arconics. By working closely together, we have built a system that will keep Qatar Airways at the leading edge of safety and compliance for many years to come.”

AeroDocs, the safety and compliance document management system for aviation is now available for deployment to airlines worldwide. AeroDocs will be demonstrated at the 10th Annual Flight Ops Conference, LHR, 29-30 November 2016.

Melbourne, Australia and Dublin, Ireland | February 17, 2016– CloudStore by Arconics, the next generation, feature-rich, scalable and cost effective Wireless In-Flight Entertainment (W-IFE) platform, has been selected by Tigerair Australia for the airline’s first short-haul services to Bali commencing March 2016. Flights between Australia and Denpasar are operated by Virgin Australia International, providing a Tigerair Australia service, and are subject to regulatory approvals.

CloudStore will allow Tigerair Australia to offer a mix of free and paid content offerings to their customers on the Boeing 737-800 fleet of aircraft which the airline will use for its international services. Content will be a mix of Hollywood and Australian movies as well as international and local TV programmes, music and real-time destination mapping. Over time, more features will be introduced to the platform.

CloudStore Wireless IFE is driven by the passenger experience, but it also features powerful backend functionality, including rich data analytics in near real-time, to support on-the-go commercial and service decision-making.

CloudStore delivers improvements in the IFE content delivery cycle. Airline staff can publish their own content builds and prepare aircraft media: they no longer have to wait to import media from an integrator, and can update content on the platform without delays.

Arconics CEO, Niall O’Sullivan said:

“We’re delighted that Tigerair Australia is deploying CloudStore W-IFE. We’ve worked hard with some of the world’s smartest airlines to create an IFE platform that’s a generation ahead of competition. Passengers demand the freedom to use their own devices to access entertainment, communications and retail services while they’re flying and CloudStore delivers on the promise of Bring Your Own Device (BYOD). CloudStore provides the flexibility, analytics and real-time insight that revenue managers need to drive ancillaries and our faster, simpler content loading removes effort and complexity for engineering and ground operations.”

Tigerair Australia Commercial Director Adam Rowe said that the airline is excited to provide new low cost international services to one of Australia’s favourite leisure and tourism destinations whilst, at the same time, providing value and choice for consumers.

“Today’s announcement delivers another important customer-facing innovation in keeping with our commitment to improving our customer experience, and makes flying Tigerair better than ever. The CloudStore Wireless IFE solution is not only focused on the customer experience, it is also in sync with our low cost model.

“Tigerair’s transformation programme continues to gather momentum and we have many more customer-facing innovations to come, which will be announced in due course. We’ve deployed this software from Arconics because our passengers’ needs come first. Our customer satisfaction is at an all-time high and we look forward to bringing our customers great value in-flight entertainment for the first time.”

CloudStore Wireless IFE will be on display at Aircraft Interiors Expo (AIX) in Hamburg, Germany, 5-7 April 2016. Arconics will be at stand 4E10 in hall B4.