BROOMFIELD, CO – July 19, 2011 – Aircell, the world’s leading provider of inflight connectivity for business aviation, today announced that it has appointed industry veteran Dennis Hildreth Manager, OEM Sales. In his new role, Dennis is responsible for managing the company’s ongoing relationship with business aircraft manufacturers and he will be an active participant in the company’s strategic growth. He reports to Mark Sander, Aircell’s Director, OEM Sales.

In addition to being available in the aftermarket, Aircell communications & connectivity systems are offered as original equipment by every major manufacturer in the business aviation industry. This encompasses nearly 40 factory aircraft programs all over the world.

With nearly 30 years of broad-based aviation and technology experience, Dennis joins Aircell from Rockwell Collins where he held the position of Principal Marketing Manager – Flight Information Solutions. Prior to that, he held roles of increasing responsibility during a 27-year career with Hawker Beechcraft Corporation. Most recently as Senior Product Manager, he led the manufacturer’s adoption of new technologies aboard its flagship line of Hawker business jets. He also spent several years as an Engineering Test Pilot and Flight Test Engineer, conducting experimental flight testing for research, development and certification of FAR Part 23 and 25 aircraft. He holds an FAA Airline Transport Pilot certificate with type ratings in a multitude of business aircraft. He holds a B.S. degree in Mechanical Engineering from Wichita State University.

“Dennis’ vast experience in the business aviation industry makes him a natural for this position and we’re honored to have him join the Aircell team,” said John Wade, Aircell’s Executive Vice President & General Manager, “Since Aircell is offered at the factory by every major business aircraft manufacturer, the OEM segment is obviously a very important one to us. Dennis will be a tremendous asset as OEMs increasingly use Aircell technologies to create safer, more productive and enjoyable in-flight experiences for their customers,” concluded Wade.

Global Telecoms Business Judges Place Airline Internet Service First

Warrington, UK – 11th June 2010 – Martin Dawes Systems, an international vendor of customer management solutions for the communications industry, has won the Global Telecoms Business Innovation Award for Customer Service in recognition of their ground breaking work with Aircell, the world’s leading provider of airborne connectivity.

Established in 1997, the Global Telecoms Business Innovation Awards are designed to honour innovative projects involving telecoms operators and service providers around the world, in association with their vendors and suppliers. Other winners at the award conference, which was held at The Park Lane Hotel, London on June 7th, included Telefónica O2, Telstra and Verizon.

Martin Dawes Systems was recognized for their role in the delivery of Aircell’s Gogo® Inflight Internet Service. Gogo allows travellers to stay connected to their world below. Today, Gogo is on more than 930 commercial aircraft and over 3,000 flights each and every day. Gogo is currently available on all AirTran Airways and Virgin America flights and on select Air Canada, Alaska Airlines, American Airlines, Delta Air Lines, United Airlines and US Airways flights Martin Dawes Systems is responsible for Gogo’s order processing and tariffs, real-time transactions, billing processes and CRM functions.

In addition to delivering a new and technically innovative inflight internet service, Aircell’s business model is commercially complex with unique dynamics; airlines, passengers and enterprises all being key constituents. Martin Dawes Systems addressed this challenge by delivering a single platform to manage both Gogo subscription and transactional revenue to ensure the best possible in-cabin experience to all users of the service.

The unique nature of the project also required the tailoring of services to meet end-user demands, such as dynamic pricing selection and an integrated web chat facility that enables passengers’ choice on the type of offering and real time support from Customer Support Agents.

“We continue to help our customers as they become more innovative with customer care and operational excellence. This award provides independent validation of our leadership in this space,” said Dewi Thomas, Managing Director of Martin Dawes Systems. “Combined with our success in helping Aircell meet its stringent customer service standards, this independent endorsement of the project demonstrates how our focus on the customer experience resonates with the industry.”

“As Aircell continues to roll out our inflight connectivity it is essential to ensure seamless customer care. The delivery of such a unique service has required us to innovate at all levels,” said Paula Niemczyk, Director IT Design and Development of Aircell. “By working with Martin Dawes Systems we have been able to not only meet our expectations from an operational perspective, but deliver a fantastic experience to the passengers who use Gogo.”

Airline partners with Visa to offer free Gogo Inflight Internet service through July
SEATTLE, May 18 /PRNewswire-FirstCall/ — Alaska Airlines launched Aircell’s Gogo® Inflight Internet service today on six Boeing 737-800 aircraft and plans to expand the service to its entire fleet by the end of 2010. The airline is partnering with Alaska Airlines Visa Signature Card® to offer passengers Inflight Wi-Fi free of charge on flights through July 31, 2010. Customers can visit for more information about Alaska’s Inflight Wi-Fi.

With Gogo, Alaska Airlines passengers with wireless devices will be able to browse the Web; access online music, games, podcasts and webcasts; send and receive e-mail; and connect to virtual private networks while flying. The easy-to-use service will provide passengers with full Internet access on any Wi-Fi-equipped laptop or personal electronic device at speeds similar to wireless mobile broadband services on the ground.

“Through July 31, our customers traveling on Wi-Fi-equipped planes will be able to try out the new Gogo service at no cost, courtesy of the Alaska Airlines Visa Signature® Card,” said Joe Sprague, Alaska’s vice president of marketing.

By the end of summer, Gogo will be installed on the airline’s fleet of 737-800s and -900s, which represents the majority of Alaska’s fleet. The remaining 737-400s and -700s will be equipped with the service later in the year. A detailed coverage map of the Gogo service is available for download from the Alaska Airlines Newsroom “Image Gallery” at

Aircraft equipped with inflight Wi-Fi will have a Wi-Fi symbol located outside the aircraft’s boarding door and information about the service located in seatback pockets. Gogo will be available above 10,000 feet, following an announcement approving the use of portable electronic devices.

Customers can use inflight Wi-Fi free of charge through July 31 by entering the promotional code ALASKAVISA on the login screen. After July 31, the Gogo service, currently available in the U.S. lower 48 states, will be offered to customers at a cost of $4.95 per flight and up, based on length of flight and device used.

To ensure the service is available to the airline’s namesake state, Aircell will expand its network by early 2011 to provide Gogo Inflight Internet service on flights to, from and between key destinations in the state of Alaska.