• SITA to provide integrated end-to-end passenger and airport management solutions

Abu Dhabi | May 12, 2015– SITA’s advanced technology will set the foundation for Abu Dhabi International Airport’s new Midfield Terminal, which will serve an estimated 30 million passengers annually from July 2017. In a five-year deal announced today, the air transport IT specialist will provide a full range of integrated airport solutions. This includes SITA’s next generation airport management system, common-use passenger processing platform, automated boarding gates, flight information display systems and baggage management services.

SITA will also manage technology integration at the new terminal for IT and telecommunications technology, as well as other special airport systems. The SITA team will help the airport operator, Abu Dhabi Airport Company, meet any challenges presented during construction of the new terminal and ensure the technology meets the airport’s operational goals.

Eng. Mohamed Mubarak Al Mazrouei, Chief Executive Officer of Abu Dhabi Airports, said: “We are building the Midfield Terminal to exceed global standards for connectivity and high-tech integration. We will ensure that the very latest in every system is installed. From baggage tracking and handling to flight display systems, passengers will benefit from a highly sophisticated IT support system to ease and speed their journey through the airport.”

Hani El-Assaad, President, Middle East, India and Africa, SITA, said: “In today’s complex airport environment, it’s important to have integrated solutions that help enhance collaboration among all stakeholders. We look forward to working with the airport and its partners to deploy a connected infrastructure platform that will help streamline operations, make the airport more efficient, and create a seamless passenger experience.”

SITA’s Airport Management Solution will help the airport simplify its operations, while improving profitability. An integral part of this solution is SITA’s AirportCentral, the airport operational database, which will allow the airport to centralize all its data into a single repository of operational information. The airport can use this database to set up real-time dashboards covering the most critical aspects of its operations, as well as for flight management, billing and reporting. The airport management solution also includes SITA’s AirportVision® flight information display system to keep passengers up-to-date on flight information and SITA AirportResource Manager, which will help the airport coordinate the planning and real-time management of its fixed resources including aircraft stands, gates and check-in counters.

The airport will also benefit from SITA’s AirportConnect® Open passenger processing platform and its baggage operations management service, BagManager. To maximize flexibility and convenience, AirportConnect Open will enable all airlines using the terminal to access their respective IT applications in real-time on shared equipment and use any airport desk or gate for passenger check-in and boarding. SITA’s BagManager will provide the airport with comprehensive baggage management, delivering real-time information on baggage status and helping resolve baggage issues quickly and efficiently.

Construction of the Midfield Terminal, which is scheduled to open on 17 July, 2017, is well underway. Once complete, it will provide a home base for the United Arab Emirates’ national carrier, Etihad Airways.

  • UAE capital’s international airport also wins the prestigious “Best Staff Service in the Middle East” Award for the second time

Abu Dhabi, UAE | March 27, 2014– Abu Dhabi Airports today announced that Abu Dhabi International Airport has been named as the ‘Best Airport in the Middle East’ by The World Airport Awards of Skytrax, for the third consecutive year, reaffirming Abu Dhabi’s position as a world leading aviation hub.

Abu Dhabi International Airport also took home yesterday the award for Best Staff Service in the Middle East for the second time, having previously scooped this award in 2011.

H.E. Ali Majed Al Mansoori, Chairman of Abu Dhabi Airports expressed his delight at receiving both awards: “To receive two iconic industry awards, both as a result of direct passenger surveys, not only reflects the outstanding service which we provide to passengers; but it also shows our continued commitment to further improvements, having also won both awards last year.”

H. E. Al Mansoori added: “The awards are a tribute to the hard work and tenacity of our staff, partners and stakeholders who strive to deliver a high quality passenger experience at all times, and I would like to thank them personally for their efforts. The industry recognition we are receiving bodes well for the future, as our expansion plans gather pace with the Capacity Enhancement Programme and development of the Midfield Terminal Complex, in line with achieving our objective to become one of the world’s leading transportation hubs as part of Abu Dhabi’s Economic Vision 2030.”

Edward Plaisted, CEO of Skytrax, commented: “Abu Dhabi International Airport has maintained its position as a premiere airport of the Middle East, which is now one of the most competitive regions in the world for global air travel”.

“The fact that the airport has managed to build on its previous success by adding the Best Airport Staff in the Middle East to its awards collection demonstrates how much Abu Dhabi Airport has improved its customer experience in the last 3 years” added Plaisted.
Skytrax operates “The World Airport Survey” through their Airline Rating System which is recognized worldwide as the professional, unified, airline-quality rating classification and the independent airline industry benchmark for quality excellence. The World Airport Awards are the most prestigious recognition of quality for airports across the world, based on the annual Skytrax survey.
Last month Abu Dhabi International Airport also succeeded in retaining its title as “Best Airport for Middle East region” in the latest Airports Council International (ACI) ASQ Survey results for 2013, a global trade body. This award will be delivered to Abu Dhabi Airports later in May this year.