AirFi Nears Rollout Completion on Eastern Airlines’ 767s | Chatbot Amelia Launched By Wizz Air | OneWeb Confirms Successful Launch | Panasonic Avionics & 8tree Announce Partnership | News From Gogo Business Jets | Other News

0

AirFi Nears Rollout Completion on Eastern Airlines’ 767 Fleet

Eastern Airlines is just one tail away from having outfitted all ten of its B767 aircraft with AirFi’s FASE (Fully Autonomous Semi-Embedded) wireless IFE solution. The airline sees this deployment as an important key to unlocking improved passenger experience, operational efficiency and revenue generation potential.

This successful installation effort, completed in Miami by AirFi America (MEKCO Group), marks the second North American deployment for AirFi.

“Eastern was looking for an onboard solution to both improve passenger experience and generate new cross-platform opportunities,” said Steve Harfst, CEO Eastern Airlines. “AirFi allows us the achieve both while also giving our customers a touch-less entertainment experience onboard. We strive to do everything possible to make traveling a safe and enjoyable experience.”

Eastern Airlines (which has an average flight length of 5-6 hours) is now offering a broad selection of inflight entertainment through AirFi and boutique CSP partner, West Entertainment. On their own personal devices, passengers can watch the latest Hollywood releases, award-winning classics and must-watch TV programs (comedy, drama, kids, documentaries, lifestyle). 90% of the content is also available in Spanish.

How does it work?

To create the onboard streaming solution, four compact and ruggedized AirFi Venus boxes (less than 2 kg/4.5 lbs each) are simply placed in overhead storage bin of each twin-aisle aircraft. They create a closed Wi-Fi network (sometimes called “Near-Fi” in industry circles), which passengers connect to, using any Wi-Fi enabled personal device such as a mobile phone, tablet or laptop. Once connected, they can begin streaming entertainment directly through the browser, without the need to download an app.

The FASE option for installation adds a layer of security because the boxes are physically “attached” to the plane, though still classed as carry-on equipment – meaning no STC is required. FASE also connects the boxes to aircraft power supply (so battery life isn’t an issue) and automates the power on/off function.

“We’ve installed all our planes in as little as one day, while upgrading other aspects of the cabin,” said Harfst. “Quick deployment and the quality streaming entertainment were probably the main reasons we wanted to work with AirFi, but we’ve also become very excited about the other ways we can use the AirFi platform to improve our customer experience.”

What’s next?

Eastern plans to install the AirFi solution its first two B777 aircraft and will soon use it to launch a new buy-on-board catalogue that passengers can use to browse, order and pay for food, beverage and comfort items right from their seats.

“Ancillary revenue is an important part of our strategy and allowing our team members to collect these fees and charges more effectively using AirFi will continue to be vital to our growth. Digitizing online sales significantly streamlines ancillary revenue,” commented Harfst.

To ensure that passengers can enjoy all the features of the AirFi system and still have full a full battery charge when they arrive at their destination, Eastern is also working with MEKCO Group to retrofit its aircraft with in-seat USB power solutions for charging electronic devices.

Check out their infographic


Wizz Air Launches Chatbot Amelia

Wizz Air, Europe’s fastest growing airline announces the introduction of its chatbot, Amelia. WIZZ’s new virtual assistant will further raise the company’s customer experience standards and will enable customers to easily acquire information related to their flights while also providing a number of useful general information to the traveling public.

Wizz Air’s new chatbot was inspired by Amelia Earhart, the American aviation pioneer who was the first female aviator to fly solo across the Atlantic Ocean. Wizz Air is a company of inclusivity, diversity and of infinite career opportunities and is a fierce supporter of gender equality. Naming its chatbot after such a fantastic woman, the airline wishes to pay tribute to all women in aviation and underpin its commitment to a more gender-equal industry.

At WIZZ we believe in a future where everyone has the opportunity to live up to their full potential. We work hard to develop our services to enhance our customer experience and to empower our people and support the communities we serve.

Amelia the chatbot is happy to answer general questions related to COVID-19, special assistance, baggage, payment methods, check-in, voluntary cancellation, traveling with infants, WIZZ services (e.g. WIZZ Discount Club, WIZZ Flex, WIZZ Priority, Seat Selection) and questions related to several other topics. This new virtual assistant is free for all, and enables customers to find information fast and easy without having to interact with anybody, without communicating with agents via e-mails or over the phone and without scrolling through the airline’s site. Live chat with agents is also available and free, should customers have questions which exceed Amelia’s knowledge.

We at Wizz Air are committed to developing a better chat experience, and to achieve that we need customers to use the chatbot and help it learn and improve based on customers’ demand and feedback. The chatbot function is currently available in English for a limited number of issues, however it is gradually rolled out to cover a continuously growing number of topics to more and more customers visiting wizzair.com. Besides the newly introduced chatbot, live chat agents will be supporting the customers in all questions related to WIZZ flights and services as long as no changes to the bookings are needed to be made which would require payments. For requests requiring payments, Wizz Air already provides a number of self-service options directly from the WIZZ account as well as call center support.

Zsuzsa Poos, Chief Customer and Marketing Officer at Wizz Air, commented: “I am delighted to introduce Amelia, our virtual assistant who is a real gamechanger in Wizz Air’s customer experience solutions. Automating and digitalizing our processes is key in delivering ever higher customer satisfaction. Wizz Air is dedicated to broadening Amelia’s expertise and to supporting our passengers with an always expanding array of self-service options to manage their travel details. Let’s welcome Amelia on board.”


OneWeb

OneWeb, the Low Earth Orbit (LEO) satellite communications company, has confirmed the successful launch of all 36 satellites by Arianespace from the Vostochny Cosmodrome. This launch brings OneWeb a step closer to its ‘Five to 50’ ambition, which enables the start of commercial service by the end of the year.

Lift-off occurred on 26 April at 23:14 BST. OneWeb’s satellites separated from the rocket and were dispensed in nine batches over a period of 3 hours 52 minutes with signal acquisition on all 36 satellites confirmed.

This successful launch brings its total in-orbit constellation to 182 satellites. These will form part of OneWeb’s 648 LEO satellite fleet that will deliver high-speed, low-latency global connectivity, including commercial inflight applications and represents 60 percent of the constellation required to enable its connectivity solution to reach all regions north of 50 degrees latitude by June 2021.

This is the third in a five-launch ‘Five to 50’ program, enabling OneWeb to offer services across the United Kingdom, Alaska, Northern Europe, Greenland, Iceland, the Artic Seas and Canada, and will be switched on before the end of the year. OneWeb then intends to make global service available in 2022.


Panasonic

Panasonic Avionics Corporation (Panasonic Avionics) and 8tree announced a partnership to make available the revolutionary and OEM-approved dentCHECK® dent-mapping/reporting service at select Panasonic Technical Services (PTS) regional line stations: Los Angeles International Airport (LAX), London Heathrow (LHR) and Sydney Kingsford Smith Airport (SYD).

This new service offering will allow Panasonic Avionics’ customers yet another convenient, accurate and efficient way to protect their commercial aircraft investment, avoiding unnecessary cost and time delays. Further, the service will complement PTS’s existing line of best-in-class products and services, continuing its history of being a premier service solution provider.

Panasonic Avionics supplies and services In-Flight Entertainment and Communication (IFEC) systems. The company’s customer base includes more than 300 airlines located across the globe.

As a key business unit within Panasonic Avionics, PTS provides Spares, Repairs, Line Maintenance and Technical Services, which includes Training, Technical Publications and Support Services, at more than 50 locations globally. PTS’s customized solutions are designed to ensure equipment serviceability at the lowest possible through-life cost.

Also from PAC:

Panasonic Avionics announced the appointment of Andrew (Andy) Masson as Vice President of Product & Portfolio Management.

Andy joins Panasonic from Adient Aerospace, Boeing’s aircraft seat joint venture with Adient, where he served as CEO.
At Panasonic, Andy will lead its global Product & Portfolio Management team and guide the company’s product and services strategy to deliver innovations and value to customers. He will improve and expand customer-focused product management processes and manage development and execution across the product lifecycle for Panasonic’s market-leading IFEC products, digital solutions and aftermarket services.

Andy will report to Ken Sain, Chief Executive Officer of Panasonic Avionics. Sain says: “I am confident that Andy’s broad and relevant experience, track record and enthusiasm will greatly enhance Panasonic’s product portfolio to benefit customers worldwide. He will build upon a legacy of innovation as we continually strive to make flying an experience everyone looks forward to.”

Prior to his tenure with Adient Aerospace, Andy held several leadership positions at Boeing, including Director of Engineering and Chief Engineer for Modifications and Freighter Conversions, and Director of Interior Modifications and Inflight Entertainment (IFE). Andy also served as Executive Vice President, Engineering and Operations for Continental Data Graphics (CDG) and UK Managing Director. He began his career at CDG as Operations Director, 787 Operations Manager and Service Bulletin Retrofit Engineer. Andy holds a Master of Business Administration and a Bachelor of Engineering degree from the University of Hertfordshire in the UK and will be based in Irvine, California.


Gogo

Jet Edge, a leader in full-service private aviation, is proud to announce a new partnership with Gogo Business Aviation, the industry’s top inflight internet provider. The long-term partnership will upgrade Jet Edge’s AdvantEdge and Managed super-mid and large cabin fleet to AVANCE L5, Gogo’s most popular connectivity system that delivers a robust inflight 4G Wi-Fi experience.


Other News

  • We understand the airline industry is looking at losses of $47.7B in 2021. Not to mention, we hear last year’s losses were $126.4B!

Comments are closed.