Boeing Announces New VP of Software Engineering, Inmarsat Announces Passenger Confidence Survey Results, and Other Industry News

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INMARSAT

The ‘Passenger Confidence Tracker’ is the world’s largest survey of airline passengers since the pandemic began. It reflects the views and attitudes of 9,500 respondents from 12 countries across the globe about the future of flying.

While the majority of passengers (60%) feel satisfied with the aviation industry’s response to the challenges of COVID-19, the survey reveals areas of opportunity for airlines to encourage passengers back to the skies.

Philip Balaam, President of Inmarsat Aviation, said: “With safety and reputation becoming even more important to today’s flyers, there is a clear need for airlines to differentiate themselves in order to encourage passengers back onto their flights. Digitalization lies at the heart of both; minimizing critical touchpoints in the passenger journey to improve confidence, all the while keeping passengers connected and entertained.”

Only a third (34%) of passengers surveyed have taken a commercial flight since the pandemic began, and this appears to have sparked a shift in attitudes to flying. Four in ten passengers (41%) expect to travel less by any means and a third (31%) plan to fly less. This sentiment is even higher among Asian passengers, with 58 per cent in India and 55 per cent in South Korea planning to travel less in the future.

Despite this change, there are early signs that travelers are beginning to feel confident about flying again; almost half (47%) of passengers surveyed expect to feel ready to fly within the next six months.

The study reveals significant variance across the world when it comes to passenger confidence about flying in light of the pandemic1. Hungarian and British fliers are most confident, with 26 per cent and 16 per cent respectively saying they would get on a flight today. Asian passengers are less so; over a third (35%) of South Koreans expect not to fly again until COVID-19 disappears.

Passengers are currently more fearful of catching the virus abroad than on the plane3. In fact, many think they are at a greater health risk in other environments, such as the gym and public transport4. Recent IATA research supports this, suggesting people are more likely to be struck by lightning than catch COVID-19 on a plane.5

While passengers largely feel confident at passport control, security and communicating with cabin crew, they are less comfortable visiting the toilet inflight, and being in close proximity with others. The study indicates that solutions that minimize touchpoints and reduce interactions would go furthest in addressing pain points – such as contact-less payments inflight (83%) and staggered security queues (84%).

When it comes to ensuring personal safety, passengers have disregarded the automatic 14-day quarantine6. Instead, the results show a desire for a consistent set of measures to make the journey safer – such as mandatory face coverings, or a 48-hour test before travel.7

Almost half of passengers (44%) say that reputation is now a more significant factor when choosing an airline than it was pre-pandemic. It has therefore never been more vital for airlines to differentiate and gain a competitive edge.

The research highlights that improving inflight experience is one way to achieve this. From extra legroom (43%) to free baggage (39%), value added services are becoming increasingly important to passengers returning to the skies.

Digital solutions are fast-becoming essential to an enjoyable inflight experience, with almost four in ten (39%) agreeing that onboard Wi-Fi matters more today than ever before. This is most significant for Indian and Brazilian passengers.8 Destination status alerts, real time luggage tracking and pre-clearing immigration on the plane – all enabled by cabin connectivity – are among the top new aspects of the journey passengers want to keep post-pandemic.9

Inmarsat is transforming the global aviation industry by bringing complete connectivity to every aircraft and flight path in the world. Passengers can browse the internet, stream videos, check social media and more during flights, with an onboard connectivity experience on par with broadband services available on the ground. In addition, Inmarsat’s flight deck solutions combine cutting-edge satellite technology with secure IP broadband connectivity for enhanced operational efficiency and safety.


CARLISLE IT

Carlisle Interconnect Technologies (CIT) announced that customers in the United Kingdom and Europe can now purchase RF microwave cable assemblies online directly from its Blackburn UK facility. The website’s Cable Configurator feature allows customers to shop for and create their own RF assembly custom built for their specific application needs.

Customers now have instant access to pricing information and can buy products online with direct shipping to their location. This new eCommerce offering simplifies the purchasing process and helps speed-up turnaround times.

Since 1999, CIT’s Blackburn facility has delivered quality and cutting-edge technology in the field of standard and custom RF cable assemblies, RF test and measurement devices, RF coaxial connectors, harnesses, and custom copper assemblies. These products are designed to meet the unique challenges of customers in the Military & Defense, Aerospace, Test & Measurement, Medical, and Industrial markets.

“Our Blackburn location has built a strong reputation for both high-performance solutions and the support we provide our customers,” said Peter Lewis, Director of Operations and Finance–Blackburn. “We are continuing to evolve our new web store to better serve our customers and provide easier access to the supplies they need to create the next breakthrough that drives their business forward.”

Visit CIT’s European webstore to shop for and purchase RF cables from CIT’s Blackburn facility.


BOEING

The Boeing Company named Jinnah Hosein (today’s IFExpress image) as the company’s vice president of Software Engineering, effective immediately. In this newly created role, Hosein will report to Greg Hyslop, Boeing chief engineer and senior vice president of Engineering, Test & Technology, and will focus on further strengthening Boeing’s focus on software engineering across the enterprise. “The continued advances in software makes excellence in software engineering an imperative for our business,” said Hyslop. “Jinnah will be charged with defining and leading Boeing’s strategy for software engineering, which includes providing capabilities, technologies, processes and secure and accurate systems to meet the needs of all our customers across the entire product life cycle.” Hosein will lead a new, centralized organization of engineers who currently support the development and delivery of software embedded in Boeing’s products and services. The team will also integrate other functional teams to ensure engineering excellence throughout the product life cycle. “Safety, quality and integrity underpin the mission of our software engineering team, and building on this solid foundation, Jinnah will be a transformational leader for Boeing,” said Dave Calhoun, Boeing president and CEO. “Jinnah’s broad experience and fresh perspective will elevate our performance and accelerate the important work we’ve already begun in this area.”

Hosein brings extensive experience as a software engineering leader across several innovative, high-tech companies. He joins Boeing after serving as vice president of Software Engineering for Aurora, a self-driving vehicle company, in Palo Alto, California. He led the company’s software organization for the development of those vehicles and developed Aurora’s high-integrity software life cycle to deploy autonomous architecture to on-road vehicles.

Previously, Hosein held leadership roles at SpaceX, where he led software development for Falcon, Falcon Heavy, Dragon, Crew Dragon and other flight vehicles, and at Tesla, where he helped develop autopilot software. In addition, he served as Google’s director of software engineering for cloud networking and was one of the original members of Google’s Site Reliability Engineering team.


GOGO

Gogo, a global provider of broadband connectivity products and services for aviation, announced its financial results for the quarter ended September 30, 2020.

  • BA results improved sequentially, reflecting continuing industry recovery from impact of COVID-19.
  • Total revenue of $66.5 million; Net loss of $8.9 million; Adjusted EBITDA(1) of $30.2 million.
  • ATG aircraft online reached 5,577 with average monthly service revenue of $2,996, down 2% and 6%, respectively, from their pre-COVID-19 quarterly peaks.
  • Cash and cash equivalents were $117.5 million as of September 30, 2020 compared to total cash of $156.3 million as of June 30, 2020.
  • On November 6, 2020, Gogo entered into an agreement to issue $50 million of its 9.875% Senior Secured Notes due 2024 to provide buffer liquidity.
  • The sale of Commercial Aviation to Intelsat (the “Transaction”) remains on track to close before the end of the first quarter 2021. Gogo has cleared the Hart-Scott-Rodino antitrust process and received all foreign antitrust approvals, with FCC and CFIUS clearance and one foreign telecommunications approval still required.
  • Gogo has more than $800 million in federal tax NOLs and interest expense carryforwards which will reduce income tax expense in the future.

GALGUS

Galgus raises 2.5 million euros to finance its growth and boost its international expansion. The startup Galgus has developed a technological solution that optimizes the operation of Wi-Fi networks by providing intelligence to their access points, increasing performance by 400%, and improving user experience. Galgus’ patented solution is used daily by more than one million people worldwide when they connect their smart devices to the Internet while traveling by road, air, rail, or sea transportation, or while staying in a hotel or attending a congress, among others.


OTHER NEWS

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