GEE Product Highlights and News From Gogo, Inmarsat, SITA and More!

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There is a lot of news this week and you might want to check out below what Mike Moeller told us at AIX:

GLOBAL EAGLE

During AIX in Germany, IFExpress had the opportunity to stop by the Global Eagle (GEE) stand to find out their latest news and developments. Mike Moeller gave us a run down on some of their product/service offering highlights. First, we got an over view of MASFLIGHT, their operation solutions platform that enables aviation big data solutions. MASFLIGHT’s platform offers a single source for operations data in real-time for decision making, as well as, historic data for predictive analytics. Gee uses cloud technology to collect, compile, validate and host information sets. They have also partnered with companies like the FAA, Google, Amazon and others in an effort to offer a ‘one stop’ solution for aviation information management and analysis.

Mike also addressed their product, NAVAERO, their EFB solution. NAVAERO is a tablet-based and aircraft-dedicated tool for airlines to increase their operational efficiency. “Airlines have the ability to improve their operating economics through real-time analysis that connectivity technology and the EFB allow.,” said Mike Moeller. “This system is a generic PMA’d technical installation solution that allows for aircraft deployment of virtually any commercially available COTS tablet device.” Adaptability, flexibility, and upgradeability of the system architecture and the design components while maintaining airworthiness compliance is one of the strengths of NAVAERO. Apparently upgrading the system is easy, since GEE has designed modularity into the tBagC2(2) – think memory, processor and storage here. This allows the internal CPU components to be upgraded without modifications to the unit’s structural form factor at a very affordable price point.

GEE’s Airtime product line was also touched upon. In case you don’t know Airtime is the central platform for passengers on an aircraft that is installed with GEE’s satellite-based service. Think of it as an entertainment gateway where airline brand loyalty can be built. Airtime can connect through any mobile device (iOS and/or Android). The customizable portal is adaptable, programmable and facilitates differentiation and personalization of the airline brand. Via the inflight Wi-Fi. Airtime allows the airline to address customized marketing programs for new product launches and brand awareness.  A bi-product of Airtime is AIRTIME Content-to-Go, which is designed to engage passengers throughout their journey. The low-cost IFE solution app, Airtime Content-to-Go, allows the passenger to create their own IFE experience. The aviation traveler can tailor their onboard entertainment by securely downloading digital content to their PED prior to take-off. “This is not your father’s GEE!” said Mike Moeller – and we have to agree with him.


GOGO

In a world where constant connectivity is the norm, and stress among travelers is high, staying connected in flight is having a calming effect on passengers. According to Gogo’s most recent Global Traveler Study, more than 75 percent of travelers say having inflight internet makes them feel less anxious because they can stay in contact with friends and family on the ground. Sixty-five percent say it makes them feel less anxious because they can stay connected to work. Not only do passengers want to be connected, their expectation is to be connected in the same way in flight as they are on the ground, which means multiple screens doing multiple activities.

“Today, we see a shift as inflight internet moves from being a luxury to an expectation for travelers around the world,” said Alyssa Hayes, Director of Insights at Gogo. “The importance of internet in the booking process has been increasing as now one-third of passengers are looking for inflight internet when they book their flights. The desire for people to stay connected and in contact with the ground is prevalent; passengers look to not just browse the internet but also engage with social media, read the news and check their email.”

Other key findings from the report include:

  • Mobile is king – in terms of devices brought on the plane, 90 percent of passengers bring a mobile device, 59 percent bring a laptop and 48 percent bring a tablet. However, laptops tend to stay in the bag as 62 percent of passengers use their mobile device in flight, 35 percent use a tablet and 34 percent use their laptop.
  • Online browsing dominates – a majority of passengers still say they want internet access for general browsing (75%) followed by social media (63%), checking email (60%) and reading news (60%). When it comes to streaming, 44 percent of passengers want to stream movies and TV shows in flight. YouTube, Netflix, and Spotify are the top desired sources for streaming content.
  •  Seatback Screens aren’t dead – Passengers still like seatback screens. Half (47%) of air travelers prefer seatback screens in flight versus 33 percent who prefer their own personal devices. Travelers preferring seatback screens like the ease of use (more than half like that they don’t have to worry about charging their device). Among those preferring their personal devices, 65 percent cite privacy as the primary reason.
  • Multitasking is the norm – Multitasking in flight is the expectation, just as it is at home or at work. People are comfortable watching a movie on the seatback while texting colleagues on their smartphone.

The Gogo Global Traveler Research Study explores the changing behaviors of airline passengers across the world as it pertains to inflight connectivity and entertainment. The study has been significantly expanded for 2018 and now includes data gathered from more than 9,000 air travelers in 18 countries. To learn more or to download the complete report, visit gogoair.com/globaltraveler.


INMARSAT

Inmarsat, announced that its market-leading Jet ConneX business aviation inflight Wi-Fi service has been installed and activated on 275 business jets worldwide. The impressive milestone was reached less than 18 months since Jet ConneX entered commercial service, highlighting its rapid uptake across the world. As the only global, high-speed inflight Wi-Fi option for business jets today, it offers the same fast and reliable connectivity in the air that has previously only been available on the ground. Market-leading business jet manufacturers Gulfstream, Bombardier, Dassault and Embraer have all selected Jet ConneX as a preferred line-fit option. In addition, Inmarsat has experienced substantial adoption of the solution on a retrofit basis, with more than 40 type certificate and supplemental type certificate (STC) approvals already secured, including for all Boeing and Airbus VVIP type models. Using Inmarsat’s advanced Ka-band satellite network, Jet ConneX offers data plans up to 15Mbps and consistent global coverage across all airline routes enabling the business traveler to do business wherever and whenever. Aircraft connect to the service using Jet Wave hardware, which is manufactured exclusively by Honeywell Aerospace. To date, more than 1,000 of these JetWave systems have already been delivered by Honeywell to business aviation and commercial airline customers. Using Inmarsat’s advanced Ka-band satellite network, Jet ConneX offers data plans up to 15Mbps and consistent global coverage across all airline routes enabling the business traveler to do business wherever and whenever. Aircraft connect to the service using Jet Wave hardware, which is manufactured exclusively by Honeywell Aerospace. To date, more than 1,000 of these JetWave systems have already been delivered by Honeywell to business aviation and commercial airline customers.

Inmarsat, also announced that its European Aviation Network (EAN) inflight Wi-Fi solution will be available for the business aviation market by January 2019. EAN is the world’s first inflight Wi-Fi solution that integrates connectivity from a satellite, operated by Inmarsat, and an LTE-based ground network, operated by Deutsche Telekom, covering all 28 member states of the European Union, as well as Switzerland and Norway. The unique combination of a satellite and 4G LTE-based ground network offers lightning fast, low-latency performance over land and water. It can therefore meet highly demanding internet use, such as working with remote business desktops, streaming high-definition videos, enjoying online gaming and sharing images, with service levels that compare to mobile broadband on the ground. Aircraft connect with the network using award-winning small, ultra-lightweight, low drag hardware that is cost-effective to install and operate, making EAN ideal for small to mid-sized business jets, in addition to larger sized jets. EAN’s integrated satellite and ground network is fully operational, with a number of flight trials successfully completed across Europe, demonstrating that the next-generation service meets its design performance in practice. The evaluations were conducted with partners Cobham, Thales and Nokia using a CESSNA 550 Citation II provided by Dutch company NLR. Designed to meet the needs of European’s congested skies, EAN recently won the Airline Passenger Experience Association (APEX) Award for ‘Best Inflight Connectivity Innovation.


SITA

Incheon International Airport has deployed SITA’s award-winning self-service bag drop technology at its new Terminal 2, effectively serving the influx of visitors to the recent Winter Olympics and in preparation for the 100 million passengers projected by 2030. Drop&Fly simplifies the bag drop process, cutting time for passengers and improving their experience. This technology also makes more efficient use of terminal capacity and ensures more accurate baggage handling.

Incheon International Airport has been named the World’s Best Airport for 12 consecutive years by the Airport Council International (ACI) and Drop&Fly has been in operation at the airport’s Terminal 1 since 2016. Today, 48 Drop&Fly units (14 at T1 and 34 at T2) are available to passengers with 30 more on the way.

Sang-il Kim, Executive Director of Smart Airport Group at Incheon International Airport said: “We want to give our passengers a fantastic experience when they travel through our airport and that means using the very best technology. Deploying SITA Drop&Fly is part of our extensive modernization program that will help ensure Incheon International remains on top of the list of the world’s best airports.”

Drop&Fly provides a safe and secure self-bag drop area. A sliding door and advanced sensors prevent tampering and the intrusion of unauthorized objects. It is fully customizable to the individual needs of the airport and is equipped with technology such as payment devices, baggage facing cameras and more. It can also provide live status and notifications on all bag drop units for ground agents, and real-time statistics to analyze trends and generate reports.

Drop&Fly won the prestigious 2017 iF Design Award: Public Product, in recognition of its state-of-the-art design and intuitive user interface.

Sumesh Patel, SITA President, Asia Pacific, said: “We know passengers want self-service options because they like having control over their journey and it saves time. Self-bag drop is a win for the airport because it makes very efficient use of the available space and makes the baggage process more accurate and efficient.”

Patel added: “With IATA projecting that routes to, from and within Asia-Pacific will see an extra 2.1 billion annual passengers by 2036, there is no doubt Incheon International Airport has exactly the right approach. As Incheon Airport consolidates its position as one of the best airports in the world, we hope to continue being a part of the airport’s success.”

Incheon International Airport had a record year in 2017, with over 60 million passengers using the airport. The introduction of Terminal 2 has increased capacity by a further 18 million passengers per year and the airport has ambitions to reach 100 million passengers by 2030.


OTHER NEWS

  • This is what you might need for your next flight noise cancellation
  • IFExpress has worried about this for some time; however, you see if any of this airplane hacking make sense to you: Aircraft Avionics Hacking: Is It Possible? | Connected Aerospace content from Aviation Week
  • Like wine? Heard of artificial Intelligence, AI? Well, they might be connected, especially since there are so many available. Wine preferences are the solution of selection and subjects of collateral filtering, content based recommendations, and a lot of computer analysis are parts of the sensory selection solution on a scientific platform. There is a tasting app, Wine Ring, and possibly, you can better decide your choice on a plane. In fact, the links below proves the connection between choice and selection using AI. https://recode.cmail20.com/t/d-l-bsdjld-atlydhdjy-p/  and Wine Ring.

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