ARCONICS:

Our meeting with Michael Reilly, VP e-Enablement + Entertainment, pointed out one fact for sure: “Arconics  is hardware agnostic – we are a software company!” To give you a better idea about Arconics, here is a mention of one of their products, CloudStore, we published earlier this past month: “Tigerair Australia has selected the Arconics CloudStore Wireless IFE software platform for installation on its B737-800 aircraft. Over time, the deployment will be fleet-wide and more features introduced to the platform as part of the partnership.” Now, here is a bit more about the product we also published earlier: “CloudStore by Arconics, the next generation, feature-rich, scalable and cost effective Wireless In-Flight Entertainment (W-IFE) platform, has been selected by Tigerair Australia for the airline’s first short-haul services to Bali commencing March 2016. Flights between Australia and Denpasar are operated by Virgin Australia International, providing a Tigerair Australia service, and are subject to regulatory approvals. CloudStore will allow Tigerair Australia to offer a mix of free and paid content offerings to their customers on the Boeing 737-800 fleet of aircraft which the airline will use for its international services. Content will be a mix of Hollywood and Australian movies as well as international and local TV programs, music and real-time destination mapping. Over time, more features will be introduced to the platform.”

Here is the big deal – CloudStore Wireless IFE is driven by the passenger experience, but it also features powerful backend functionality, including rich data analytics in near real-time, to support on-the-go commercial and service decision-making. Further, the product delivers improvements in the IFE content delivery cycle. Airline staff can publish their own content builds and prepare aircraft media: they no longer have to wait to import media from an integrator, and can update content on the platform without delays.

Mr. Reilly also noted that: “Corendon Dutch Airlines has selected the Arconics CloudStore Wireless IFE software platform for installation on its B737-800 aircraft. Arconics will provide a turnkey solution for Corendon Dutch Airlines, including the software platform, mobile apps, and content licensing and encoding. Content for the go-live system will include Hollywood and Dutch movies, television shows, music, moving map, and destination content for the guests of Corendon Dutch Airlines.”

EFB and Document Management for Flight Operations are also two big areas of Arconics’ efforts. They provide these services for Qatar (their biggest customer), as well as Cathay Pacific , Ryanair, Are Lingus, and Philippine Airlines. Noted Mr. Reilly: “We are hardware agnostic, Arconics is a software company. We can do a complete turn-key approach or we can work on a modular basis.  Since we are hardware agnostic, we can fit into any mold, as every aircraft is different. Further,” he noted, “Arconics is growing rapidly, as a result of the need for our services – we now have 45 people, while just a couple years ago, we were at 12.”

Arconics shines in software development applications, and Mr. Reilly told IFExpress that the reason App development is a big deal is because each airline is different, and since the company is an experienced software developer, they are still a size that that allows flexibility – the message here is they are a software provider but because of their size they can provide different levels of service dependent on the demand. In Arctics case…one size fits all!

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KID Systeme:

“Entertaining connected passengers” is KID-Systeme’s mission and ambition and at Aircraft Interiors Expo 2016 KID-Systeme featured SKYpower Combined, which is the latest iteration of SKYpower to help facilitate this goal. SKYpower Combined is an in-seat passenger power unit that allows the airline to select from the following outlet options: a combined 110-volt AC and a 2.1 amp USB power source in one outlet; a single 110-volt AC outlet; a dual 2.1 amp USB charge per outlet; or a single 2.1 amp USB outlet. There is a streamlined power box per seat group that is either mounted under the seat or on a seat leg. The product is designed to guarantee airline passengers fast and simultaneous power to use their tablets, smartphones and/or laptops inflight. Green production and a focus on economy are very important manufacturing elements to KID-Systeme. “SKYpower is made in Germany, which has strict stipulations for the manufacturing. Our production is based on economy of resources and an efficient logistical approach,” said Maren Muente PR & Communications of KID-Systeme. “As a result, SKYpower is a very green product. Minimal shipping distance is just one example of this eco consciousness. We call it the next generation of power.” SKYpower Combined is currently in product development with the first shipset to be delivered in fourth quarter 2016.

The company also featured several concepts and project studies. One such study, Qi inductive seatback charging, was developed in conjunction with Recaro. Another project study on display was “Watchdog” – an alarm mechanism that detected whether the airplane door was deactivated before the exit door handle is released. Watchdog is a preventive and reliable warning system with integrated motion detection. It is an easy ‘plug & play’ installation. The primary object of the product is to reduce the number of accidental evacuation slide deployments… a costly and embarrassing occurrence!

We also want to mention a couple of the the KID-Systeme awards that they have recently won. At AIX, the folks from KID-Systeme garnered the Airbus Cabin BFE Supplier Award, and the affable Patrick Schrot, General Manager of KID-Systeme GmbH, told IFExpress: “We were one of six suppliers who received the Airbus Cabin BFE Supplier Award 2015 for “excellent” rating! A great honor and special highlight at this year’s 2016 AIX!” Airbus spotlighted the suppliers of Buyer-Furnished-Equipment (BFE) for its jetliner cabin interiors, acknowledging those companies that achieved notable customer satisfaction levels in 2015 with awards given to these top performers during Aircraft Interiors Expo in Hamburg, Germany. Here is what Airbus said about the award process: “The suppliers recognized by Airbus were identified through the company’s Supplier Support Rating process, which captured in-service feedback from over 130 Airbus customers. Buyer-Furnished-Equipment refers to items selected and purchased by the customer when acquiring a jetliner, which is then installed in the aircraft. For cabin interiors, typical examples include passenger seats, galleys and in-flight entertainment systems. The suppliers were evaluated based on the following criteria: the ability to provide continuously reliable equipment and associated technical support; effectiveness of operational support services, bench marked against Airbus’ industry-leading supplier support standards; and customer feedback concerning cost of ownership.”

KID was also duly proud of their 2015 Gold Performance Excellence Award from Boeing. The Boeing Company issues the award annually to recognize suppliers who have achieved superior performance. 107 of 530 suppliers received the Gold level of recognition. KID maintained a Gold composite performance rating for each month of the the 12-month performance period. “The Gold Award is a clear statement of our customer focused way of working. Rising from Silver to Gold status makes us very proud,” said Patrick Schrot. KID Systeme supplies SKYpower for the Next-Generation 737 and 757 single aisle aircraft, as well as, the 747,767, and 777 twin aisle jetliners.

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PXCom:

IFExpress stopped by to catch up with PXCom’s Cyril Jean at AIX and he had some interesting updates for us. In case you don’t remember, PXCom offers airlines a way of enriching their IFE by including a full-scale media that integrates tourist/destination content and/or advertising. They produce destination tourist guides in multimedia format and can integrate additional profiling and CRM related solutions into any IFE platform. PXCom states that they have the potential to help airlines increase their net income per passenger on operated destinations by up to 40%. Currently, PXCom is working with three European airlines and are on more than 100 aircraft, integrating with three different IFE systems. During AIX 2016, they announced a partnership with IMM International, a world-leading agency with over 30 years in inflight media advertising, serving 150+ airlines. “Our expertise lies in supporting brands in their multi-channel campaigns aiming at reaching the traveler, including digital,” explained Nicolas Devos, IMM’s CEO. “This encompasses pre- and post-flight. The partnership with PXCom brings the missing piece of the puzzle: the digital inflight advertising.” This enables any brand to launch an efficient digital inflight ad campaign on any IFE platform. “IMM brings the advertisers, their expectations and a strong mobile & web advertising experience to reach the travelers,” stated Cyril Jean, PXCom’s CEO, “We work with the airlines and IFE manufacturers, in the assets definition, in order to get the right balance between #PaxEx and expected revenues. Then we connect to the IFE, and open a new revenue stream for the airline.”

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Other:

• The folks at SITA have been a big proponent of the Internet of Things (IoT), especially where it concerns airports. They note: “Today, 83% of passengers carry a smartphone and this is now the unifying technology in transport that will provide a connected end-to-end experience. SITA’s report shows that smartphones are reshaping travel behavior and with growth rates of around 80% or more at the check-in and boarding pass stages it is clear passengers are keen to use their own technology.” The go on to say: The groundwork by the air transport industry to establishing the infrastructure and processes that enable more seamless travel experiences is well under way and gathering further momentum. Over the next three years the vast majority of airlines and airports are planning to invest in mobile services for passengers and most airports will also be financing self-service processes. You might want to read more from the SITA folks in their paper: “The Future is Connected.”
• With our limited travel budget we have found that there are at least two means to improve your long-haul flight:  a) The first is to buy an upgrade to economy plus (or your airline’s equivalent brand) at around $200/$300 per international flight segment; and b) the other way is to purchase a pair of BOSE QuietComfort 20 Acoustic Noise Cancelling Headphones. The later will only require an initial expenditure for the first flight! Not to mention, you can use them with your Smartphone too! –  PLWiseman | Editor, Publisher & Co-Founder of IFExpress & Airfax.com/blog