Industry Leaders to Headline Passenger Experience Conference 2016


  • Defining the future of the global passenger experience industry

London, UK | February 10, 2016– Now in its fourth year the Passenger Experience Conference (PEC), the leading global conference and networking forum delivering content, driving innovation and developing connections for the global passenger experience industry, returns Monday 4th of April in Hamburg, Germany.

The annual conference will offer delegates a chance to learn from industry specialists and visionaries, exchange knowledge and engage in lively debates, centred on the future trends of the passenger experience industry.

The conference will focus on the three elements critical to the passenger experience, exploring opportunities to improve air and rail travel through:

· innovation of cabin interiors
· in-flight entertainment and connectivity (IFEC)
· hospitality, service and retail

In-depth breakout sessions, with moderators including Blake Emery, Director of Differentiation Strategy at Boeing and Rich Salter, Chief Technology Officer of Lumexis, will discuss and debate these elements of the passenger experience.
Keynote speakers at each session include Garen Moreno from BMW Group Designworks, who will lead a discussion on ageing travellers and the digital age.

Juan Carlos Iglesias from Immfly will discuss e-commerce onboard in the IFEC session and Chris van Rÿswÿck from Pragma Consulting will explore the game changing ancillary to create a seamless digital experience.

Joining Chris to discuss hospitality, service and retail opportunities, Vassilios Georgakopoulos, Director Product Marketing and Michael Wahl, Vice President Product Marketing and Innovation of LSG Sky Chefs will discuss the evolution of industry and passenger needs.

Other experts speaking at the global conference and networking forum will be Ian Scoley, Vice President Industrial Design of ZEO, Zodiac, Niels Steenstrup, Senior Vice President of Global Airline Sales at Gogo and Alexis Steinman, Senior Vice President of Digital Media Solutions at Global Eagle Entertainment.

Katie Murphy, Senior Exhibition Director, says:

“This is an exciting time to be a part of the passenger experience industry and the Passenger Experience Conference cannot be missed. Travellers are looking for so much more than just a flight from A to B and the conference is all about defining the future of the passenger experience industry and showcasing what it has achieved in the cabin, in IFE and in hospitality.

“The experiences on board, from physical to digital, are rapidly evolving and the possibilities to revolutionise the passenger experience are endless.”

Closing the day before the Industry Networking Party, will be the highly anticipated Leaders in Innovation session where delegates will be provided insights on how to drive innovation from speakers Don Buchman, VP and General Manager Commercial Mobility at ViaSat and Michelle Lee, Director of Marketing and Guest Experience, Aer Lingus.

Following the speaker sessions, visitors, exhibitors and industry VIPs will also meet at the Industry Networking Party, providing a further networking opportunity with leading figures and decision makers representing the entire passenger experience industry.

The PEC will kick off Passenger Experience Week, followed by the Aircraft Interiors Expo (AIX) and World Travel Catering & Onboard Services Expo (WTCE) from 5th to 7th April 2016.

AIX, now in its 17th year, will present the latest innovations, technologies and products in the cabin interiors, inflight entertainment and passenger comfort industries. This year’s event will host more than 60 first time exhibitors including Spafax, Comfly, Mirus Aircraft Seating, and long-attending exhibitors from 530 companies across the interiors industry such as Panasonic Avionics, B/E Aerospace, Airbus S.A.S. Zodiac, Boeing, alongside several others. AIX will also announce the winners of the Crystal Cabin Awards, who will be celebrating their 10th anniversary at the event.

Returning to Hamburg for its 5th anniversary, WTCE is the leading event for travel catering, onboard retail and passenger comfort. 2016 will offer a unique platform for professionals across the air and rail industry to source a wide range of product innovations from over 300 international industry suppliers including exhibitors such as LSG Sky Chefs, Global Inflight Products, gategroup, Albéa, Colpac Ltd, Anaik and The Bake Factory, part of the Crantock Food Group. With new products and fresh ideas for the onboard offering on show, WTCE 2016 will also host a wide range of networking events and demonstrations from world-class chefs.

Earlybird conference rates are currently available, offering delegates the chance to save over 20 percent. To book a place at the conference, delegates must register for either Aircraft Interiors Expo (AIX) or World Travel Catering & Onboard Services Expo (WTCE). For more information or to register today, please visit

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