Improved Connectivity Steamlines Inflight Entertainment Service


Utah | April 15, 2015– Always seeking ways to improve the passengers’ experience, a new feature of digEcor’s crew connectivity application “Engage” and inflight entertainment system “Glide” is set to shake up the way content is presented and accessed at each customer seat, individualising the inflight entertainment customer experience.

By merging the functionality of digEcor’s seat-centric Glide system and its Engage crew connectivity application, recognition of the individual customer’s entertainment preferences will be used to customise the IFE GUI based on the historic usage information of the customer, across all audio, movie, short feature and games hosted content.

“It’s an exciting new interaction between our products, which delivers first-class service to every customer,” said digEcor CEO David Withers.

“There’s no need to make your customers surf through fixed and inflexible inflight entertainment menus until they find something they want to view,” he said. “We have the technology now and it is available to our Engage and Glide customers today.”

digEcor’s personalised inflight entertainment service works by capturing information about the customers past viewing choices and linking with the airline held CRM data which in turn is used to customise the GUI to present the most watched content in advance of other options.

digEcor is an established and trusted industry partner that fully supports the design, implementation and operational requirements of its ‘IFE – Integrated Flight Experience’ solution by providing end-to-end expert advice and 24-hour-a-day technical support.

Comments are closed.