Speedy Arrival for JetBlue Customers at JFK with SITA’s Automated Passport Control Kiosks


New York | November 12, 2014– More than 40 new automated passport control (APC) kiosks went live today at JetBlue’s new international arrivals hall extension at Terminal 5 (T5) at JFK International Airport. The kiosks provided by SITA, the global provider of border management solutions and air transport IT, allow international arriving passengers to move through the customs and immigration process quickly and smoothly. They are part of JetBlue’s investment into its new arrival facilities in its T5 at JFK.

SITA’s Automated Passport Control self-service kiosks allow passengers to provide their travel document, biometric data and customs declaration prior to speaking to a US Customs and Border Protection officer. The biometric process on kiosks, first deployed in the USA using SITA technology, increases efficiency and streamlines processes at the ports of entry by off-loading work from the immigration counters to the kiosks. JetBlue can now deliver an improved customer experience to its passengers from the US, Canada and Visa-Waiver countries as they arrive from international destinations.

Eash Sundaram, CIO, JetBlue, said: “At JetBlue our goal is to put the pleasure back into flying and this includes the arrival experience of our international passengers. We have invested in all our facilities and as part of this SITA’s easy-to-use kiosks will help travelers on arrival and continue the great JetBlue experience on the ground.

“We examined what was available in the market and SITA won us over with its experience and the kiosks’ functionality and flexibility. Things like the automatic height adjustment, reactive lighting and SITA’s ambassador application, all added up to the best experience we could offer our passengers.”

Paul Houghton, SITA President, Americas, said: “JetBlue is an airline that has the passenger experience at its core and it was great that we at SITA were able to meet its exacting standards with our automated passport control kiosks. International passengers arriving with JetBlue and its partner airlines will now enjoy a fast and hassle-free move through customs and immigration at JFK T5i with just a few touches of buttons on the SITA APC kiosks.”

In total, 41 Phase 3 APC kiosks are being supplied by SITA at T5. These have been approved by the US Customs and Border Protection for accurate data collection and verification of passenger facial and fingerprint biometrics against passengers’ passports. This means that they can be used to process any passenger from the USA, Canada or any of the 38 visa waiver countries.

SITA has already supplied APC kiosks to many airports across the United States including Orlando, Miami, Tampa, Boston, Los Angeles and Philadelphia. They have been very well-received by passengers, airlines and airports with reports of waiting times reduced by up to 40%. JetBlue’s kiosks are now live and fully operational for its nearly three million international passengers.

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